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Professional Summary

A high-level problem solving support technician with multiple years supporting enterprise and data systems. Experienced utilizing network tools to remotely handle end user network issues within a cloud environment.

  • MS Outlook
  • LDAP
  • HP ServiceDesk
  • SCCM Administration
  • MS Exchange
  • Citrix Xen
  • Cisco ACS
  • LANDesk
  • HP iLo5
  • Root Cause Analysis
  • MS SQL
  • Solarwinds
  • bash shell
  • MS Intune
  • IOS
  • DB2
  • DOS
  • TCP/IP protocol
  • DNS
  • DHCP
  • Cisco IOS scripting
  • Active Directory
  • MS Windows XP/7/8/10
  • Open directory
  • Mac OS X
  • BitLocker
  • MS Visual Studio
  • Altiris
  • MS Windows NT/20XX Server
  • Service Now
  • Bit9/Carbon Black
  • Palo Alto
  • Error Log
  • MS Azure
  • MAAS 360
  • Citrix App Center
Work History
Sr Infrastructure and Application Support Analyst 05/2018 to Current
Cognizant Technology Solutions Phoenix, AZ
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Diagnosed and monitored Oracle, Windows and UNIX processing problems 
  • Applied technical solutions to increase company efficiency.
  • Assisted remote locations with business data inconsistencies.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Computer Systems Analyst 03/2016 to Current
Global Systems Litchfield Park, AZ
  • Tracked launch dates for all products and communicated changes as they arose.
  • Designed optimized and usable interfaces for financial applications.
  • Supported system developers by creating system models, diagrams, and charts.
  • Provided client support on system operation and troubleshooting.
  • Assessed, defined and documented scope of projects.
Customer Service Associate 01/2018 to 05/2018
Nationwide Financial Scottsdale, AZ
  • Entered data efficiently for accessing customer retirement account features.
  • Assisted with recommending retirement plan options to support department.
  • Documented all customer inquiries and comments thoroughly.
LAN Tech 08/2016 to 01/2017
Peoria Unified school district Glendale, AZ
  • Provided base level IT support to non-technical personnel within the organization.
  • Managed call flow and responded to technical support needs of customers.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Monitored system logs for all company computers and devices to maximize uptime.
  • Maintained and administered computer networks, hardware, and software applications.
Asssistant Manager of Technology 11/2014 to 07/2015
U.S. Department of Commerce Phoenix, AZ
  • Managed United States Commerce Department mobile technology for Western Region of United States.
  • Developed database objects, including tables, views and materialized views using SQL.
  • Managed over 800 end users and network devices.
  • Performed system analysis, documentation, testing for LAN and cloud connections.
  • Coordinated vendors MPOS installation(s).
Systems Design 01/2008 to 01/2014
GSI Litchfield Park, AZ
  • Installed, configured and maintained operating systems, application software and system management tools.
  • Oversaw development and maintenance of organizational computer systems and intranet.
  • Supported engineering design development from analysis to simulation.
  • Conducted research tests and analysis referencing the feasibility, design, operation of components and sub-systems.
Network Analyst 05/2007 to 08/2008
Litchfield Elementary School District Ltichfield Park, AZ
  • Evaluated and responded to network software, hardware and requests for technical support assistance.
  • Logged all network modifications and communication issues into ticketing system
This resume is created in 7 minutes.
Professional Summary
Interior Designer driven to bring customized design concepts to life in order to guarantee complete customer satisfaction.
  • Design process
  • Space planning methodology
  • Customer service-oriented
  • Compelling sales proposal writer
  • Strategic account development
  • Strong interpersonal skills
Work History
Design Consultant, 09/2004 to Current
Euromarket Designs, Inc
  • Top Sales Producer: 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015.
  • Personal sales exceeded $1.2M/annually. Quota is $432k/annually.
  • #2 in the Midwest 2010 (my sales were $1,271,000).
  • Maximize company growth and profitability through creative sales skills and merchandising techniques.
  • Commission driven.
  • Ongoing sales support and customer service.
  • Develop and maintain accounts with architects, designers and developers.
  • Assist in training videos and created a program, ‘Team Player of the Quarter”
Sales Manager, 09/1990 to 01/2004
Living Designs, LTD
  • Established and maintained chain relationships: Bed, Bath & Beyond, The Body Shop Skin & Hair, Crabtree & Evelyn, ULTA, GNC, BeautyFirst and Bare Escentuals
  • Daily cold calling with prospects to qualify accounts and schedule phone appointments to present our personal care accessories
  • Managed various operational aspects of firm including customer service, accounting, shipping/receiving, and import/export records
  • Planned, managed and designed backdrops for exhibition booths at trade shows
  • Produced catalog for direct mailings and assisted in packaging design
Bachelor of Arts: English, Journalism - Marketing, 1989
Drake University Sigma Chi -
This resume is created in 7 minutes.
Energetic Licensed Massage Therapist and Holistic Health Practitioner with knowledge of multiple modalities, seeking position with a renowned resort and spa. Strong ability to relate well with clients and staff while ensuring each client gets the level of comfort and treatment they need. Efficient self starter and enthusiastic health educator, with excellent customer service skills and experience in multiple environments.
Licensed Massage Therapist    Certified Holistic Health Practitioner    Insured     First Aid & CPR Certified
Holistic Health and Massage Therapy 2017 Healing Hands School of Holistic Health Laguna Hills, CA
Modalities Studied:  -Circulatory  -Sports Massage   -Tui Na   -Shiatsu   -Trigger Point Therapy   -NeroMuscular   -Therapeutic Stretching   -Study of Myofacial Meridians
​Studies also included holistic nutrition, herbal studies, aromatherapy, homeopathic first aid, spa techniques, and traditional Eastern practices such as fire cupping, gua sha, and moxibustion.
Interior Design 2013 Saddleback College Mission Viejo, CA
Graphic Design 2011 Principia College Elsah, IL
  • Empathetic and patient
  • Professional
  • Dedicated to continuing education
  • High stamina and physically fit
  • Customer- and service-oriented
  • Excellent listener and communicator
  • Effective time manager
  • Energetic self-starter
Production and Design Assistant 08/2018 to Current Mary Jane's Medicinals Telluride, CO Assists in all aspects of cannabis-infused topical company including production of product, shipping, social media management, graphic design, online store management, and other administrative work. 
Field Instructor 05/2018 to 08/2018 Telluride Academy Telluride, CO Facilitated outdoor experiential education for kids age 5-13. Cultivated effective relationships with campers, parents, and camp staff. Initiated camp-centered activities such as rafting, hiking, biking, climbing, etc.
Massage Therapist 01/2018 to 03/2018 Massage Envy Chico, CA Perform therapeutic massages of soft tissues and joints. Leading clients in assessing range of motion and muscle strength, enjoyment of a relaxing session, and helped propose client therapy plans. Massage muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance. Offer upgraded services and products to enhance client experience.
Server/Bartender 04/2017 to 10/2017 Surf and Sand Resort Laguna Beach, CA Server at busy coastal resort. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service.
Nanny 01/2016 to 10/2017 Luster Family Dana Point, CA Nanny for two children age 0-2. Assisted in household chores, errands, and meal preparation for family.
Administrative and Design Assistant 08/2015 to 11/2017 A Brighter World, Inc. Dana Point, CA

Provided support for Executive Director and design staff for non-profit. Duties included organization of staff events and calendars, managed donor base content management systems, creation of promotional materials, management of social media accounts, support for fund raising activities, and clerical tasks at hand.

Personal Assistant 07/2014 to 08/2015 Sondance Painting Inc. Dana Point, CA

Assisted in all aspects of personal and professional tasks including accounting, correspondence, scheduling, various errands, and customer service.

Server 05/2013 to 07/2014 St. Regis Monarch Beach Dana Point, CA

Cocktail server at five-star resort. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service.

This resume is created in 7 minutes.
Professional Summary

Ambitious Student pursuing a Mechanical Engineering degree and aiming to add value to a dynamic team while building skills and acquiring new knowledge. Well-versed in NX-10 with a strong understanding of Thermodynamics, Fluid Dynamics and Engineering Statics.

  • Excellent time management
  • Proficient in Siemens NX-10
  • C++ Programming
  • Adobe Photoshop
  • Video Scribe
  • MS Office
Work History
Internship, 07/2017 to 07/2017
Saylani Welfare Head Office. Karachi, Sindh
  • Adapted teaching methods and materials to develop concept oriented approach while meeting students varying needs and interests.
  • Provided high quality results in a timely manner.
  • Assisted staff in screening application and take part in social services.
Academic Tutor, 11/2017 to Current
Self-Employed Karachi, Sindh
  • Adapted teaching methods and materials to develop concept oriented approach while meeting students varying needs and interests.
Design Assistant, 02/2018 to Current
ASME NUST PNEC Student Section Karachi, Sindh
  • Provide high quality results in a timely manner.
Associate of Science: Mechanical Engineering, 2020
Pakistan Navy Engineering College - Karachi, Sindh
  • Studying BE Mechanical Engineering with an objective to gain Knowledge and Professional Prospecting Skills.
GED: Pre-Engineering, 2016
Army Public School and College System -
GED: Matriculation, 2014
Army Public School - Multan.