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Professional Summary

Forward-thinking professional offering more than 13 years of experience working in the field of Fiber Optic/ Broadband outside plant. Expert in Fiber to the home and FTTX projects from design phase thru deployment and finish . Known for reliability, attention to detail and an efficient approach to business.

  • Strong interpersonal skills
  • Project scheduling
  • Subcontractor management
  • Excellent customer relations
  • Efficient multi-tasker
  • Organized

  • Dependable
  • Results-oriented
  • Detail-oriented
  • Excellent communication skills
  • Autodesk AutoCAD software
Work History
General Manager, 06/2016 to Current
Franklin's Heat & AirBlanchard, OK
  • Estimated job materials and labor costs
  • Established operational objectives, work plans and delegated assignments to staff
  • Obtained building and specialty permits from local jurisdictional agencies
  • Ordered supplies and materials from several different vendors.
OSP Field Engineer , 09/2007 to 06/2016
Pioneer TelephoneBlanchard, Oklahoma
  • Independently prepared and modified drawings, specs, calculations and graphs
  • Documented design using CAD drawings and schematics
  • Prepared and reviewed engineering specifications, scopes of work, proposed-build sheets, as-built sheets and other documents
  • Assessed and optimized design plans for the construction for outside plant facilities
  • Monitored installation (in-house crews and subcontracted crews) of materials and equipment for compliance with drawings and specifications
  • Oversaw entire project from design to finish on Pioneers first FTTP project in the Newcastle/Blanchard exchange
  • Met with state and local agencies for permits on highway ROW projects
  • Acquired easements and ROW agreements from landowners
  • Research and access county land records for easements and ROW to be acquired
Fiber Optic Splice Technician, 09/2005 to 09/2007
Pioneer Telephone Cooperative Inc.Blanchard, OK
  • Identified and solved fiber optic cable problems with the use of an OTDR.
  • Spliced fiber optic cable via arc fusion and mechanical methods.
  • Performed cut-overs in a given time window
  • Prepared fiber optic cable to be spliced
Cable Splicer, 09/2004 to 09/2005
Pioneer Telephone Cooperative Inc.Blanchard, OK
  • Spliced underground and overhead copper cable
  • Performed troubleshooting and diagnosis on cable pairs
  • Repaired damages to outside plant such as cabinets,pedestals and cable
  • Constructed sites for CSA buildings
Construction Worker, 05/2003 to 09/2004
Pioneer Telephone Cooperative Inc.Blanchard, OK
  • Dug trenches, backfilled holes and cleared right-of-way to prepare for new telephone cable and interduct installation.
  • Operated heavy equipment such as backhoes, trenchers, vibratory plows, forklifts and mini excavators.
  • Installed telephone/fiber optic cable and interduct below ground and overhead.
Service Technician/ Installer, 10/1996 to 05/2003
Franklin's Heat & AirBlanchard, OK
  • Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems
  • Repaired and replaced motors, bearings and belts
  • Closed out all work orders after verifying completion and reporting any discrepancies
  • Installed new heat and air systems in new and existing residences and commercial buildings 
  • Performed plumbing service work and new installation
  • Performed electrical work
1 year of study: 1999
University of Science and Arts of Oklahoma - Chickasha, OK
High School Diploma: 1998
Dibble High School - Dibble, OK

Mechanical (HVAC) Journeyman

Plumbing Journeyman

Electrical (Unlimited) apprentice

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Professional Summary

As a seasoned training manager/coordinator with extensive experience developing and delivering dynamic learning materials and curriculum on various business topics, I would significantly contribute to your company's success as your next training consultant.

I possess expertise in the successful design, development, and implementation of training programs and instructional materials to facilitate employee education and professional development while stimulating peak performances. With my ability to capture training requirements and customize programs to achieve objectives, I excel at delivering powerful learning tools while effectively driving program analyses and modifications to better meet learners' needs.

Consider the following highlights of my qualifications:

  • Conducting high-impact training programs encompassing a broad range of staff requirements and needs – including professional development and industry-relevant subjects – while leveraging my expertise in business areas including negotiation, team building, and leadership
  • Developing and managing training tools such as simulations, webinars, lectures, and proprietary methodologies
  • Incorporating skill practices, quizzes, and assessments to evaluate overall program effectiveness and success; distributing and reviewing employee surveys to identify areas for improvement and ensure overall superior learning experiences
  • Utilizing expertise in training material design and delivery to facilitate audience comprehension and provide consistently superior learning experiences
  • Designing targeted strategies and performance-improvement solutions aimed at achieving stated corporate goals for all training sessions
  • Spearheading special programs and projects while building solid relationships through effective interpersonal, organizational, and leadership abilities

With my proven track record of creating and presenting effective, results-focused instructional materials while delivering dynamic training sessions, I am positioned to greatly exceed your expectations for this role and substantially benefit your organization. I look forward to discussing the position and my qualifications in further detail. Thank you for your consideration.

Work History
Manager, Dealer Development-Car Dealer Channel 04/2018 to Current
Max Finkelstein Inc.
  • Managed all three major tire programs, Ford, General Motors and FCA. Built training program for internal employees Built training program for dealership
  • Performed on-site training for service advisors, service managers and parts manages on their respective program ie: Ford around the wheel, GM on the roll (GM tire billing) and FCA tire works program.
  • Tracked program sales and productivity of 6 member sales team. Built tracking system to monitor amount of SKUs on auto replenishment and held weekly Webex to discuss company's market penetration.
  • Built off program rewards program for Non-Ford, gm and FCA business this program went from 200 units a month to 2000 units a month inside four months
  • Program dealers sales grew 80% inside of two months and now has reached 1000 tires a day from 200 a day.
  • Profit for channel has increased 30% YOY.
Retail Marketing Specialist 12/2017 to 04/2018
AMI Northeast Region
  • Serve as the tire program liaison between head office, dealers, tire manufacturers and other key stakeholders.
  • Work with the tire manufacturers to help them better understand dealership needs for inventory improvement and staff training (sales and product).
  • Train tire manufacturers and dealership staff on the operations, incentives, communications, reports, online tools, and all other elements of the tire program.
  • Assist tire manufacturers in setting expectations and goals for dealerships.
  • Serve as a support to the tire manufacturers and at the dealership level to maximize tire strategies.
  • Direct dealership visits (with tire manufacturer personnel and head office field personnel) to improve all aspects of stocking, merchandising and selling of tires.
  • Attend and present Tire Program updates at Parts & Service manager meetings, monthly regional organization meetings, and tire manufacturer training conferences.
  • Assist dealerships with Tire Program set up of tire selections, inventory strategy, displays, etc.
  • Enrollment of new dealerships.
  • Work closely with the Area Managers to drive dealer tire business.
  • Database management operations.
  • Deliver to agreed timeline's and budgets

Strategic Account Manager N.E. Region 01/2011 to 01/2017
Tire Centers LLC
  • To increase dealer productivity (sell out), increase their TCI purchases, drive EBIT at Distribution Center (DC), and enhance the relationship between the Ford and General Motors dealers and the DC.
  • Capture needs of the local dealer; educate the dealer on how to sell premium brand tires (Michelin, BF Goodrich as well as other brands) to the consumer.
  • Training of service writers on warranty process and OE Fitments.
  • Work closely with facing TCi Distribution Center to develop new business; ensure proper local customer set-up, includes customer profile (Credit Dept., Supply Chain, and other internal dept.).
  • Assist the dealer with social media, marketing, online selling and transactions, online research and education.
  • Work with dealer to leverage programs and advertising promotions.
  • Renew customer status for Alliance/Key Dealer Programs.



Dale Carnegie Certified Trainer Level 3

TheDale Carnegie Trainer is an expert in effective communications and human relations, Masters the capabilities demanded in today's tough business environment. Extremely strong interpersonal relationships, manage stress and handle fast-changing workplace conditions.

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Diligent Automotive Technician with 7 years of of experience proficient in problem solving complex repair issues and delivering quality work.

  • Engine diagnostics and repair
  • Transmission diagnostics and repair
  • Dealer Warranty certified
  • Strong Technical Skills
  • Preventative maintenance
  • Analytical ability
  • Excellent Customer Service Skills
  • CNG & Diesel Certified
  • Self Motivated
  • Brake repair and replacement
  • Excellent problem resolution ability.
  • Computer proficient
  • File/Records maintenance
  • Quality work driven.
05/2019 to 03/2020
Automotive Technician Stone Mountain Nissan Lilburn, GA
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Troubleshot faults and devised successful solutions in a self-directed manner.
  • Removed, replaced, balanced and rotated new or used tires.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Performed minor and major maintenance services
  • Performed engine replacement and repairs when needed
  • Performed transmission repairs and replacement as necessary
09/2017 to 05/2019
Bus Fleet Technician Metropolitan Atlanta Rapid Transit Authority Atlanta, GA
  • Completes inspection of and makes repairs to the mechanical, electrical, brake, transmission and pneumatic systems of the MARTA buses.
  • Performs preventive maintenance on the MARTA buses by routinely maintaining and upgrading bus parts as they deteriorate.
  • Removes defective bus components such as power steering boxes, air conditioning compressors, batteries, transmissions, and differentials; installs new or overhauled parts to the vehicles.
  • Completes visual and auditory inspections using a variety of equipment such as laptop, scan tool, multi meter, pressure gauges, and other testing equipment to perform trouble shooting and diagnosis to mechanical, fuel lubrication, electrical, brake, transmission and pneumatic systems.
  • Assists and instructs other employees on work methods and procedures in various types of diagnosis and repairs.
  • Records all information of appropriate repair on inspection forms.
11/2016 to 09/2017
Service Technician Conyers Nissan Conyers , GA
  • Communicate with service writer regarding customer complaints and or vehicle issues.
  • Diagnose problem then if authorized carry-out all necessary repairs, then road test if necessary to confirm repairs are accurate and that problems have been resolved.
  • Perform all preventative maintenance checks to comply with Nissan Motor Corporation.
  • Organize work records and documents for billing and warranty claims.
07/2012 to 11/2016
Assistant Manager/ Technician Gregg Binghams Oil Change Houston, TX
  • Complied with all State Safety and emission inspections including combustion control standards.
  • Responsibilities included but were not limited to the diagnosis, repair and or replacement of transmissions, engine assemblies, timing chains or timing belts, hoses, water pumps, clutch assemblies, brake and suspension components.
  • Enter all documentation in computer to track warranty and service information.
Education and Training
High School Diploma Sunnyside Tutorial High School St. John's, Antigua, W.I.
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Udacity Self-Driving Car Engineer Nanodegree graduate currently working in the automotive repair industry. Excited about applying my skills and knowledge to advance autonomous vehicle technology.
  • C ++(advanced)
  • Python (advanced)
  • Computer Vision
  • Deep Learning
  • Sensor Fusion
  • Object Classification
  • Semantic Segmentation
  • Localization and Control
Work History
Lead Automotive Repair Technician, 03/2016 to Current
Firestone Las Vegas, Nevada
  • Diagnosed computer and electrical failure with appropriate testing equipment.
  • Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
Automotive Repair Technician, 10/2011 to 02/2016
Big O Tires Las Vegas, Nevada
  • Conducted routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.
  • Repaired, replaced and adjusted brakes and brake pads.
  • Repair and service air conditioning, heating, engine-cooling, and electrical systems.
  • System Integration: Self-Driving Car Engineer Nanodegree Program

The goal of this project is integrating different components of a self-driving car using ROS (Robot Operating System). In particular, our team implemented a waypoint updater module, a traffic light detection module, and a drive by wire module.

  • Unscented Kalman Filter: Self-Driving Car Engineer Nanodegree Program

The goal of this project is utilizing an Unscented Kalman Filter to estimate the state of a moving object of interest with noisy lidar and radar measurements. Passing the project requires obtaining RMSE values that are lower than the tolerance outlined in the project rubric.

Self-Driving Car Engineer: Dec 2017
Udacity - Mountain View, CA