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Professional Summary

University of Tulsa graduate with a wide range of real estate consulting and construction experience. Flexible and willing to get hands dirty.

Work History
Project Manager 10/2018 to 08/2019
Planet Three Elevation – Houston , Texas
  • Led all aspects of the turn-key elevation and renovation processes. Including: permitting, inspection, quality control, maintaining a safe, clean, and orderly job site, estimating needs and ordering construction materials, scheduling building tasks, supervising subcontractor work, securing estimates from vendors and projecting job costs, inter-facing with customers, implementing change orders, creating and completing punch lists, closing projects, collecting payments
  • Acted as sole point of contact for both clients and contractors and mediated conflicts as they arose
  • Scheduled and attended inspections with City, County, and Engineering representatives
  • Corrected any deficiencies found and rescheduled when required
  • Secured and evaluated bids from subcontractors as well as managed invoices for completed work
  • Developed positive relationship with clients, inspectors, subcontractors, vendors, and suppliers
Field Lead Finance 06/2018 to 10/2018
Planet Three Elevation – Houston, Texas

Provided leadership to manage, control, and optimize all facets of project costs. Developed and implemented best-practice plan for standardizing, controlling and verifying job cost. Executed company policy, procedure, and process to achieve accurate cost planning and control. Worked closely with construction leadership and work product to facilitate essential office and job site communication. Provided leadership to implement the cost management cycle and help drive daily execution of cost management practices.

Analyst 02/2018 to 06/2018
Planet Three Elevation – Houston, Texas
  • Developed and implemented operational and financial initiatives with goals of improved execution, efficiency and profitability
Researcher 11/2015 to 2016
Novogradac & Company LLP – Austin, TX
  • Performed research needed for valuation of Low Income Housing and Tax Credit properties
  • Created reports detailing market area statistics and viability of planned low income housing communities
  • Researched and identified comparable properties relevant to Low Income Housing
Valuations Analyst 06/2014 to 05/2015
Colliers International Valuation and Advisory Services – Houston, TX
  • Assisted in the valuation of commercial real estate in Texas and Louisiana
  • Gained experience with various property types including: retail fuel sales facilities and convenience stores, office buildings, industrial complexes, shopping centers and malls, restaurants, apartments, student housing, medical office buildings, and special purpose properties
Right Of Way Technician 08/2013 to 02/2014
Kelly Services Contractor with CenterPoint Energy – Houston, TX
  • Supported the Surveying & Right of Way Department in protecting property rights and limiting the company's liability in easements, right of ways and new capital infrastructure for gas and electric operations
Analyst - Right Of Way 09/2012 to 05/2013
Integra Realty Resources – Houston, TX
  • Assisted in the appraisal of commercial and residential properties involved in right of way projects
  • Performed market research and analysis for Right of Way team
  • Obtained over -the- phone verifications of property transactions with Brokers
  • Researched and identified comparable properties relevant to Right of Way projects and appraisals
  • Completed the following TALCB accredited continuing education classes: Basic Appraisal Principles, Basic Appraisal Procedures, 15-Hour USPAP
Skills
  • Strong communication skills
  • Competent user of excel, word, outlook
  • Confident speaking with clients over the phone
  • Experience reading and building to engineering plans and specifications
  • Detail oriented and organized
  • Strong multitasking skills
  • Experience performing property inspections for appraisals as well as pre-construction inspections
Education
Bachelor of Science: Business Administration Energy Management The University of Tulsa - Tulsa, OK Business Administration Energy Management 3.145
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Professional Summary

I am a driven individual who has 8+ years of leadership experience in several different environments. I have experience in KPI analysis, process implementation, corrective planning, event coordination, customer service, delegation, critical thinking, and can adapt to work through difficult situations. I have always focused on team building, through which myself and my organizations have achieved the challenging goals we set for ourselves and sustain a high level of performance.

Skills
  • Customer experience oriented
  • Active listening skills
  • Microsoft office proficient
  • Strong Merchandising skills
  • Skilled problem solver
  • Eager to learn and improve
  • Proactive in self-development
  • Strong mathematical skills
  • Adept at detailedprofit and loss analysis
  • Personable
  • Goal oriented and results driven
  • Proactive problem solver
  • High sense of urgency
  • Adept on multiple pieces of powered lift equipment and all related safety best pratices.
Work History
March 2018-Current Team Leader | Toyota Tsusho America Inc. | Franklin, IN
  • Implemented new working processes which delivered continued improvements.
  • Monitored member performance to achieve daily targets.
  • Ensured members are adhering to company standard and policies.
  • Work with our customer to meet their needs and expectations.
  • Direct the receiving members on priority tasks daily.
  • Maintain FIFO (first-in-first-out), to maintain the highest quality product.
  • Monitor incoming engineering changes and communicating them to our customers.
  • Communicate with staffing agency to maintain appropriate staffing levels.
September 2017-Current Team Member | Toyota Tsusho America Inc. | Franklin, Indiana
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Sought out ways to go above and beyond job requirements.
June 2017-September 2017 Blow Mold Operator | Amcor Rigid Plastics | Franklin, IN
  • Analyzed test results, machine error messages and information to diagnose equipment problems.
  • Followed start-up, production and cleaning protocols, as well as completed required logs and documentation.
  • Performed preventative maintenance to maintain optimal productivity.
  • Monitored machine operation and diagnosed malfunctions.
  • Kept work areas clean and neat.
March 2015-May 2017 Assistant Manager of Fresh | Walmart | Greenwood, Indiana
  • Managed consumable departments, the overnight shift, and most recently all fresh areas.
  • Analyzed profit and loss statements monthly and reported to market fresh operations manager.
  • Created weekly schedules for all associates in my areas.
  • Interviewed and hired associates based on the needs of the store.
  • Conducted monthly inventories in a fresh food areas, as well as annual store-wide inventories.
  • Lead meetings and assigned daily duties based on the needs of the store.
  • Trained and developed associates both in and outside of my areas of responsibility.
  • Created and communicated annual performance evaluations for all associates and supervisors in my areas.
  • Worked with supervisors holding associates accountable for their performance.
  • I was a certified trainer on all pieces of powered lifting equipment. I trained, evaluated, and certified associates who performed the necessary steps at an acceptable level and verified their knowledge of all related safety concerns.
  • Coordinated the entire Black Friday event in 2016. I was given all the responsibility of identifying, planning, and delegating the necessary tasks over several months. I created several different teams, all with very different but crucial tasks necessary for the overall success of the event. I communicated with the supervisors that I assigned to the groups and ensured they then were able to communicate with their team and meet the deadline I set for them. Through extremely thorough planning, preparation, communication, and constant follow-up the event was extremely successful and well organized.
  • I was the store champion over our Pick-Up Today online operations and ensured its success and performance daily, and addressed any opportunities to improve our customers experience.
October 2013-March 2015 Assistant Manager of Operations | Walmart | Martinsville, Indiana
  • Promoted fromovernight stocker to Assistant Manager within 18months of working for Walmart, upon completing my schooling.
  • Managed the front-end associates, inventory control associates, and all office associates.
  • Reviewed, investigated, and resolveddiscrepancies in financial reports daily.
  • Created weekly schedules for upwards of 70 associates.
  • Assigned daily tasks based on the needs of the store.
  • Delegated both large and small assignments to hourly supervisors and followed up on their success.
  • Recorded and tracked associate attendance daily.
  • Reviewed and authorized time off requests.
  • Worked with the store manager to constantly improve our customer experience.

September 2012-June 2013 Overnight Shift Lead | Walgreens | Indianapolis, Indiana
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responsible for all operations of the store from 10pm to 8am.
  • Assisted in the pharmacy selling prescriptions and other behind the counter medicine when necessary.
  • Completed daily tasks assigned by the store manager as well as returning the store to ideal shopping conditions for the next day.
  • Resolved any customer issues that occurred during my shifts.
  • Trained and reviewed performance of the overnight associates.
  • Counted cash register drawers and prepared cash deposits.
June 2006-June 2012 Shift Lead | Fazolis | Greenwood, Indiana
  • Opened and closed the store.
  • Counted drawers, prepared deposits, and took deposits to the bank.
  • Assigned daily position assignments based on business needs.
  • Resolved customer issues that arose.
  • Attend meetings and training outside the store and trained associates on new programs and processes.
  • Monitored our sales progress and ambitiously worked to improve our success over previous years.
  • Trained new associates in all areas.
  • Challenged associates to learn more positions and develop to take on leadership positions.
  • Traveled to work at other locations when necessary.
Education
2013 Bachelor of Science: Music Performance University of Indianapolis, Indianapolis, Indiana
  • Majored in music performance on the French Horn, minor in piano.
  • Liberal arts courses completed.
  • Organized and led group practices and ensembles outside of required class time.
  • Worked hands on with members of my section to improve their individual success.
  • Gained valuable experience speaking and performing in a public atmosphere with large crowds.
2009 High School Diploma Center Grove High School, Greenwood, Indiana
  • Graduated with academic honors diploma
  • Participated in multiple extra-curricular activities
  • Indiana All-State Honor Band 2009
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Summary

Self-motivated compassionate professional. Possess excellent communication, team building and sales skills. Resourceful problem solver with a great sense of humor with a passion for helping others. Strengths include being reliable, self disciplined , competitive, and logical.

Skills
  • Microsoft Office
  • Enquire Solutions data base management
  • Time management
  • Client-focused
  • Results-oriented
  • Event planning and execution
  • Attention to detail
Experience
The Bristal Assisted Living at Lynbrook Lynbrook, NY Director of Community Relations 02/2018 to Current
  • Welcome prospective residents, family members, referral sources and other professionals in a positive, helpful and caring manner
  • Take prospective resident and or families on a tour of the community.  Pre plan all scheduled visits 
  • Assist new residents in getting acclimated into the community upon move-in
  • Oversee accuracy of available apartments
  • Work closely with management  team to create an effective resident referral program, which turns referrals into residents
  • Actively participated in ongoing customer service programs to build sales and rapport in the community
  • Promote a positive atmosphere;  go above and beyond to guarantee each client receives exceptional customer service
  • Complete quarterly marketing strategy and competitive analysis reports.
  • Maintain weekly census and traffic reports
  • Create and host Marketing Sales events 
  • Other duties as assigned by Executive Director
  • Preparing for the upcoming Medicaid ALP program, as well as educating families and or prospects  on the Medicaid process
Maple Pointe at Rockville Centre Assisted Living Rockville Centre, NY Director Of Community Relations 10/2014 to 09/2017
  • Answer all inquiry calls 
  • Assisted families during an emotionally challenging time to get their loved ones the care and assistance they need
  • Completed weekly and monthly reports.  Kept Executive Director and leadership team updated on current sales plans and marketing goals
  • Census focused.  Brought the Community to the highest census in over 10 years
  • Entered all potential clients pertinent information, as well as updated notes, into Communities computer systems, Real Page and One-Click
  • Supervised, hired and trained concierge staff
  • Knowledge of the ALP,  Assisted Living Program/Medicaid.  Worked along side Business Office Director to troubleshoot any potential problems with Medicaid application and process
  • Quickly identified problematic situations and skillfully resolved incidents to the satisfaction of involved parties 
  • Used Epaces-Medicaid eligibility system to verify eligibility and county of responsibility
Parkview Care & Rehab Center Massapequa, NY Admissions Director/Medicaid Coordinator 01/2012 to 06/2014
Fulton Commons Care Center LLC East Meadow, NY Director of Admissions/Medicaid Coordinator 01/2004 to 10/2011
  • Supervised admissions process from initial referral to move in.   Liaison between facility, hospitals, attorneys, Physicians, and other referral sources.  Completed all move in paperwork along with verification of insurance.  Worked closely with Managed Care Insurances to insure proper authorization.  Completed all required follow up.
  • Reviewed PRI/Screen's for potential admissions, prior to giving to Director of Nursing for review.
  • Met with patients and or family members to determine Medicaid eligibility.  Completed all facets of Chronic Care Medicaid applications, including, but limited to bank audit trails, follow up with appropriate DSS offices, etc.
  • Explained NAMI's to families and or patient.  Completed all rep payees as needed.  Collected NAMI's as required by DSS
  • Completed or recertification and conversions when needed,  Worked along side Administrator and facilities Attorneys in the event of a scheduled fair hearing
Belair Nursing and Rehabilitation Center North Bellmore, NY Director of Admissions/Medicaid Coordinator 01/2000 to 12/2003
  • Supervised entire admissions process, from initial referral to move in
    Completed all necessary move in paperwork along with verification of insurance 
  • Worked closely with Managed Care companies  to insure authorization and follow up paperwork
  • Reviewed PRI/Screen's for potential admissions.  Worked closely with the Director of Nursing and nursing department
  • Prepared daily census, coordinated monthly statistics; kept daily and monthly accountability records
  • Attended meetings and seminars as needed
  • Trained new employees regarding admissions process and procedures
  • Prepared and submitted Medicaid applications 

 
Notary Public New York State
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Career Focus
Motivated, skilled and enthusiastic professional equipped with dynamic interpersonal and communication skills, looking to apply my education and experience in special education - eight years of working with adolescents ages 11-18 in various teaching and instruction contexts across the midwest.
Areas of Strength and Skill
  • Interdisciplinary teaching
  • Effectively work with parents
  • Positive atmosphere promotion
  • Strong interpersonal skills
  • Caring and patient
  • Excellent classroom management
  • Learners with exceptionalities
  • Dynamic communication skills 
  • Differentiated instruction
  • Strategic planning
Professional Experience
08/2011
Delaware Grace Church － Delaware, OH Director of Students
  • Considered one of the most talented communicators in my field and networks.
  • Oversees multiple student programs consisting of approximately 150 students between the ages of 11-18.
  • Manages multiple departments, including: student programs, creative arts, social media, and public communication.
  • Demonstrates strong communication skills having communicated with live audiences of 2,500 and regularly (monthly) with audiences of 800 or more.
  • Recruited, trained, and deployed 75+ volunteers.
  • Annually composed and managed multiple program budgets, each between $40-$50k.
01/2015 - 06/2016
Buckeye Valley Local Schools － Delaware, OH High School Head Varsity Coach
  • Managed men's and women's varsity track programs, assistant coaches, and student athletes.
  • Planned goals at the start of the season for team and individual athletes.
  • Partnered with school administration and personnel to schedule, plan, and execute contests.
  • Coached, trained, and conditioned athletes for best performance.
  • Coaching tenure includes seven school records, multiple state level appearances by individual athletes, best district finish in women's track since 1976.
Education and Training
2012
The Ohio State University Columbus, OH Bachelor of Arts: Humanities (3.3 GPA)
Ashland University (in process) Ashland, OH Licensure: Special Education (Mild/Moderate)
Certifications
  • National Federation of State High School Associations Certified - Fundamentals of Coaching, Concussion, Soccer
  • CPR Certified
  • Pupil Activity Permit
Associations
  • Central District Track & Cross Country Coaches Association Member
  • Scioto Valley Young Life Chair
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Summary
Structural Trades II Maintenance Technician committed to quality customer service and running facilities smoothly. Focused on increasing organizational efficiency and productivity by proficiently delegating tasks, managing team issues and providing technical assistance. Extensive knowledge of facilities, work flow systems and daily operations from 20 years of hands on experience on this campus.
Highlights
  • Dedicated
  • Customer service-focused
  • Strong communicator
  • Experienced in construction oversight
  • Knowledgeable in all safety protocol
  • Preventative maintenance
  • Carpentry
  • OSHA regulations
  • Dry wall repair
  • Painting
  • HAZMAT knowledge
Accomplishments
Employee of the year CSU-Pueblo nominee 2010
Nominated and served as classified staff council member for 6 years, two of these years served as President.
Member of Statewide liason council -representing all classified councils in the State of Colorado. 2009-2011
Twenty year employee of this campus
Experience
Colorado State University-Pueblo Pueblo, CO Structural Trades II 01/2006 to Current
Manage work order flow for all non plumbing/HVAC issues including but not limited to- drywall, paint, carpet, tile, roof repair and warranty management, (including contractor warranty completion and approvals), framing, texturing, wood work/ cabinetry, installation and repairs of doors, hardware, locking mechanisms, exit devices, ability to assist locksmith in cutting of certain types of keyways and cores, troubleshoot and ensure proper functioning of electronic door locks and notify safety officer of concerns. Provide training to work study crews on basic skills, safety protocols and provide feedback as necessary. Provide oversight to contractors on campus. Assist with projects as directed by the project planner to include hiring contractors and obtaining bids for projects determined to require outsourcing. For internal projects- provide labor either directly or indirectly through management of internal labor force or supervision of work study crew to ensure quality outcome of project assigned. Manage unit turn process in housing department by working directly with Director and Assistant Director of Residence Life and Housing to ensure that all dorms and other residences are safe, clean and move in ready for academic year and also for all summer functions. In recent years  processes have improved through efficient tracking of current and past work completed, efficient utilization of budgeted dollars, decreases in outsourcing on projects, increased organization in this area has resulted in ability to concentrate a smaller workforce on projects, thus saving labor dollars. Efficient and conscientious utilization of materials is a standard during all projects. Provide support for Athletic Department during all sporting events on campus as well as assist with set up for all special events involving Athletic Department. Assist Electrical, Mechanical and Grounds Supervisors with coordination of labor force and scheduling of repairs as necessary.
CSU-Pueblo Pueblo, CO General Laborer- Structural Maintenance 08/2005 to 01/2006 Performed general maintenance to include all cosmetic repairs to areas assigned. Assisted with all trades to include Plumbing, HVAC, Electrical, Grounds, Carpentry, and Locksmith. Assisted with various projects and departments as needed and based on relevant experience. Provided support and supervision to work study crews.
CSU-Pueblo Pueblo, CO General Laborer- Auxiliary Services 04/1998 to 08/2005
Directly responsible for set up and coordination of all special events involving Auxiliary Services and Ballroom functions. Assisted in set up for all student organization functions throughout campus. Performed custodial duties and minor repairs as needed. Performed duties as requested and sought opportunities to expand skill set.
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Career Overview
High-energy Customer Service Representative, focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Artistic and highly skilled Hair Stylist for 35+ years in the business of Beauty and customer satisfaction. Additionally, 45+ years in all aspects of the Service Restaurant Industry. In depth understanding of both as well as business operations having owned and operated a restaurant and beauty salon over the years.
Work Experience
Demonstrator Mar 2017 to Current
 Professional Warehouse Demonstrators － Red Deer, Alberta
  •  Demonstrating various products at Costco Wholesale Warehouse.
  • Food Safe Certification
  • Cooking, displaying and selling various brands of foods and non-edible products.
​
All aspects of hairdressing in client's homes Mar 2016 to Feb 2017
 Creative Hair Design Mobile Hairdressing － Vancouver, BC
  • Established clientele by word of mouth doing hair in client's homes.
  • Cut, style, colour, and all aspects of hairdressing for men, women and children
Hospitality Manager Nov 2013 to Mar 2016
 Victoria Park － Red Deer, Alberta
  • Lived in residence and on call duties for emergency situations - Hiring and overseeing staff in the areas of Serving, housekeeping and Engaged Life Coordinator
  • Conducted site tours for potential new residents - Maintained day to day operations of residents and staff - Planned, organized and implementation of meaningful programs - Maintenance of appropriate department records including assessments and evaluations - Maintained good human relations with residents, families and staff of other departments - Attended in-service education in order to keep informed of current trends in the total care of the elderly; - Participated in team meetings to plan programs with residents' interests - Facilitated residents to scheduled and pre-arranged outings - Assisted with assessment of individual resident activity levels; - Preparing, carrying out and evaluating daily activities; - Assisted with meal services as required; - Provided one on one support to residents while promoting interrelationships within the community; - Participated in strategic planning and quality management practices.Other duties as assigned.    
Hairstylist Feb 2010 to Jul 2013
  • Independent Hairstylist to Expats in Bouquete, Panama; Central America All aspects of hairstyling for Canadian, American & European Ex-Pats while living in Panama.          
  • Set up shop in home and mobile to clients home.
HairStylist Mar 2005 to Jan 2010
 Hairstylist Chatters Salon - Quick Stop － Calgary, AB
  • All aspects of hairdressing and customer service.
Co-Owner/ Operator Feb 1997 to Dec 2004
 Chez Pierre Restaurant － Victoria, BC
 
  • Co-Owned and operated a 34 Seat Fine Dining French Restaurant with a partner who trained in Hotel School in Paris.
  • Bookkeeping, ordering, hostessing and became skilled in all areas and positions in the restaurant day to day operations.
  • Hired part-time staff, created events for various groups, and maintained public relations with hotels in the downtown core of Victoria to promote Chez Pierre  Restaurant.​
Academic Background
Level C CPR/AED 2015 St. John's Ambulance － Red Deer, Alberta, Canada
Standard First Aid Certificate
Level C CPR 
AED (2011 Protocol)
Expires December 10/2018
Office Administration 1997 Selkirk College － Nelson, BC, Canada Office Administration
Hairstylist 1977 Vancouver Vocational Institute － Vancouver, BC, Canada
First Nation Family Support Work 1999 Camosun College － Victoria, BC, Canada
Memberships
  •  Nova Metis Heritage Association - Metis Membership
  • Centre for Spiritual Living - Red Deer, Alberta
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Professional Summary

Bilingual skilled and organized [Job Title] with more than 13 years experience in building and apartment  maintenance.

Possesses in-depth knowledge of maintenance, troubleshooting and repair procedures especially in apartment complexes and residential buildings.

Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member.

​

[Job Title] who is open to new challenges and opportunities. Learns quickly and enjoys being part of a dynamic team. Hardworking
Skills
  • Team player
  • Organized
  • Fast learner
  • Highly dependable
  • Excellent attention to detail
  • Independent Working
  • Learning Readiness
  • Own Initiative
  • High workload
  • Trustworthiness
Work History
Export Trade Clerk, 01/1993 to 03/1994
 Welser Profile GmbH – Ybbsitz, Niederösterreich

Their tasks include the support of customers in Germany and Italy by processing inquiries and orders, the creation of offers and the associated correspondence in German and Italian.
Receptionist, 04/1994 to 10/1994
 Hotel Seewirt – Dellach, Austria
Assistant Trades Person, 12/1994 to 03/1995
 Joachim Fellner – St. Veit, Austria
Export Trade Clerk, 05/1995 to 10/2001
 Rappold Winterthur Technologie GmbH – Villach, Austria

Customer support for the exporting countries of the Near and Far East, Italy and the United States.

Elaboration of quotations, price calculations and negotiations, conclusion of annual order agreements, accounting, as well as the handling of complex payment credits.

Sales and marketing agreements with production technicians as well as the marketing support of the regions

Property Management Administrator, 04/2002 to 02/2015
 Robert Bosch Wohnungsgesellschaft mbH – Stuttgart, Germany

Contact with landlords, tenants, craftsmen, residential interests and service providers in German and English.

Order generation for furniture, inventory and repairs

Invoice verification

Accounting

Charging of additional costs to tenants

Budget monitoring and tracking

secretarial duties

Inventory listing and updating
Education
High School Diploma: 1990
 Bundesrealgymnasium Klagenfurt-Viktring - Klagenfurt am Wörthersee, Kärnten, Österreich
Tourism and Hospitality: 1992
 Kärntner Tourismusschule - Villach, Kärnten, Österreich
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Professional Summary
Skills
  • Critical thinking
  • Disaster preparedness
  • First Aid certified
  • Secret Security Clearance
  • Troubleshooting
  • Organized
  • Trained in security
  • Quick learner
  • Team leader
  • Complex data management
  • Adept multi-tasker
  • Project management
Interests
Licensed in the following vehicles HMV,LMTV,FORK LIFT,5 TON,2 1/2 TON,GATORS AND ARMORED VECHICLES
Work History
Allied trades Helper, 06/2013 to Current
CSMS – Starke, FL
  • Hours per week: 40 As an Allied Trades worker I work in multiple shops as required; My duties performed include; - Paint Shop - surface preparation and painting on a wide variety of equipment and vehicles within the FLARNG inventory.
  • Surface preparation requirements included applying body fillers, coating materials, applying resins, and the various methods such as brushing or spraying required to apply these materials to achieve an acceptable finish to apply the final coating.
  • The equipment I've worked on was rusted, dented, or in some sort of corroding condition that required re-surfacing, priming and painting.
  • I've used multiple tools, material, and equipment to complete the procedures required IAW manufacturing standards in the paint shop including but not limited to; sand paper, paint scrapers, wire brushes and wheels, grinders, cutting wheels, disk sanders, sand blaster (complete vehicle), and sand blaster (small part).
  • I've used and prepared multiple products required to complete the re-surfacing, priming, and painting of equipment on job order.
  • Products include but are not limited to thinners, epoxies, hardeners, primer, etching primer, rust prohibit pre coating.
  • Equipment top coat finishes I've completed include Chemical Agent Reactive Coating (CARC) materials and single stage acrylic enamels.
  • Small Arms Shop - certifications and repair of all FLARNG supported individual and crew served weapons including; M16s and M4 rifles, M249 automatic rifle, M240B machine gun, M2 and M2A1 machine guns, 60mm, 81mm, and 120mm mortar systems.
  • Repairs completed include; barrel replacement, site repair and replacement, bolt and trigger mechanism assembly replacement and repair and MWO installations.
  • I certify weapons and weapon systems using weapon or system specific gages.
  • Body Shop - vehicle and equipment repairs including; repair or replacement of fenders, cab assemblies, hoods, bumpers, complete vehicle body replacement.
  • Performing these repairs I use assorted hand tools, drills, sand paper, paint scrapers, wire brushes and wheels, grinders, cutting wheels, disk sanders, pneumatic powered tools and devices, hydraulic powered rams and presses.
  • Repairs also include surface preparation applying body fillers, coating materials, applying resins, and the various methods such as brushing or spraying required to apply these materials to achieve an acceptable finish to apply the final coating -Canvas shop-I fabricate glass and windshields for military vehicles and commercial vehicles.
  • I fabricate covers, tarpaulins, and other leather items that are difficult to plan, lay out, construct and fit because of figure irregularities, uncommon shapes and sizes, unusual designs or intricately constructed parts.
  • I measure area, objects or machinery that covers are to be installed on.
  • I sketch patterns of items to be fabricated on heavy paper or cloth, laying out work as necessary, circles, angles, curves and irregular shapes.
  • I cut out patterns and all parts of the item determining thickness and gauge of material needed.
  • I sew/bond parts of leather and synthetic materials together.
  • I replace hardware on canvas and webbing.
  • I prepare circular-stitches on iron rings.
  • I insert brass grommet using die set, lead block, hollow steel cutter and punch, fastener anvil, riveting hammer and wood mallet.
  • I insert eyelets, attach tubular or belt rivets to canvas and webbing items, install tent slips and attach other types of hardware to canvas equipment and tent slips by clasps.
  • I punch holes and insert grommet into materials using a grommet machine.
  • I cut out and attach various types of billers to canvas equipment.
  • Sew rolled end, angled short end and wide webbing straps.
  • I repair worn or damaged leather equipment attachments.
  • I machine sew items made of synthetic materials.
  • I fasten pieces of material together and join edges for desired appearance.
  • I finish edges and surface of material to include replacement of missing or damaged buckles.
  • I repair or replace upholstery on tactical, commercial and combat vehicles and equipment.
  • I examine vehicles to determine extent of repair.
  • I remove upholstery from seat assemblies.
  • I repair or replace defective seat parts such as frames, springs, and padding.
  • I measure, cut, sew, and/or bond new covering using tools of the trade.
  • I install and secure interior trim such as doors and cowl panels, armrests, metal trim, door and window handles.
  • I cut out and install new weather stripping.
  • I clean, maintain and make necessary adjustments to tools and power sewing machines used.
  • Supervisor: Ronald Lang () Okay to contact this Supervisor: Yes.
Mechanic, 02/2012 to 06/2013
FLARNG-MATES – STARKE, United States, FL
  • Salary
Mechanic, SURFACE MAINTENANCE REPAIRER
  • My time at Mates consisted of servicing, maintaining, disassembling, assembling, repairing and testing heavy mobile equipment.
  • I was able to gain experience in diagnosing malfunctions and determining remedy in all systems.
  • I also developed experience in using hand tools and measuring equipment.
  • Some of the testing equipment I was able to use hands on consisted of (tachometers, ohmmeters, pressure gauges, etc.).
  • I was able to aid in repairs and overhauls gasoline, diesel and other types of engines (4, 6, 8 cylinder) M932A1/A2, PLS Systems, M987, M1114 up armored, M998, and heavy duty driveline.
  • I helped aid removal and reinstalled manual transmissions, transfers, and hydraulic components.
  • Utilizing hand and power tools I have removed, replaced, adjusted, and installed parts and components such as wheel seals, switches, sensors, fuel pumps, water pumps, power steering pumps, brakes, filters, radiators, bearings, springs, shock absorbers, wheel cylinders, starter motors, mufflers, battery cables, and other items of similar complexity.
  • I use test and measurement devices to diagnoses mechanical and electrical failures by visual and auditory checks and test equipment such as (compression testers, voltmeters, ohmmeters and pressure gauges).I can read and understand technical manuals, illustrations, specifications, diagrams, wiring schematics, hydraulic schematics, parts lists/manuals, maintenance bulletins, MGF repair Manuals, electrical schematics.
  • I've performed oil changes, front end alignments, brake repairs, and tire mounting.
  • I've diagnose engine and small electrical failures.
  • With help I performed cooling systems test and repair.
  • I perform PMCS to ensure vehicles and equipment are properly serviced, including brake adjustments, replacing hydraulic fluids, greasing, cleaning and other maintenance operations to ensure that equipment is mission capable.
  • I'm licensed to operate the vehicles I listed above.
  • I'm able to troubleshoot the causes of mechanical/automotive problems.
  • With the help of a coworker if a vehicle is inoperable I can recover and evacuate it from the location of breakdown Supervisor
Mechanic/Security Personnel, 09/2011 to 10/2012
Cecil Field – Jacksonville, FL
  • Hours per week
Gate Guard/Quick Reaction Force, 12/2009 to 02/2011
Army – Army
  • Hours per week
Soldier, 02/2009 to 08/2009
US Army – Charleston, SC
  • Hours per week
Ware house clerk, 08/2007 to 12/2008
Michael's Arts and CraftsLane AVE – Jacksonville, United States, FL
  • Hours per week
Warehouse clerk, CSMS – Florida
  • Received orders, unloaded packages from trucks and placed properly in the warehouse.
  • Maintained work environment, cleaned, maintained tools, equipment used for unloading and loading the products.
  • Documented and managed inventory control system in computer that were placed in the warehouse by using scanners and bar code readers Was responsible for activities that included receiving, unloading, storing, selecting and shipping bulk and bin materials and equipment.
  • Assisted in the development of plans for storage and arrangement of stock to determine warehouse configuration, setup, movement, rearrangement and traffic flow.
  • Prepared property for shipment, distribution and storage.
Education
High School Diploma: 07/2008
William M Raines High School - Jacksonville, FL
HVAC(HEATER/AIR CONDITIONING): Florida Career College - Jacksonville, FL
Graduate Diploma:
Additional Information
  • Availability: Job Type: Permanent, Temporary, Term
  • (*) Indicates professional reference Additional Information: Licensed in the following vehicles HMV,LMTV,FORK LIFT,5 TON,2 1/2 TON,GATORS AND ARMORED VECHICLES
This resume is created in 7 minutes.
Professional Summary
I\'m an extremely hard worker with a positive attitude. Safety-oriented when it comes to work and knowledgeable about proper handling of heavy machinery, including pallet jacks, forklifts, and more than one axle vehicles. Works well independently and as part of a team. Team player and natural leader skills with excellent communication skills. Self motivated. Extremely organized. Attention to detail has to be one of my strongest suites. Perfectionist at heart. Being a prior foreman has made me extremely conscious of meeting deadlines and having a do whatever it takes attitude towards my work. Make all my customers feel like all their problems or concerns are my problems and concerns therefore, being attentive to all my customers needs. Efficient with day-to-day paperwork. Extremely resourceful. Knowledgeable of inventory for every job. DOT certified, Forklift license, chauffeurs license, valid drivers license and a burning passion to learn and be certified in anything else that makes me more suitable to my employer.
Skills
  • Extremely hard worker
  • Positive attitude
  • Excellent attention to detail
  • Outstanding customer service
  • Love learning new things
  • Highly Dependable
  • Extremely accepting of feedback
  • Outstanding Creative and Critical thinking
  • DOT regulations
  • Current Forklift Certification
  • Valid Michigan driver\'s license
  • Physically fit and agile
  • Commercial driving expertise
  • Project management
  • Fast learner
  • Deadline-driven
Work History
02/2016 to 10/2017
Working Foreman/Supervisor SaniCrete Flooring – Farmington Hills, MI
  • Epoxy flooring and concrete supervisor/ foreman.
  • Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance.
  • Monitored tool and equipment condition and arranged for repairs when needed.
  • Proactively managed projects to obtain complete customer satisfaction for all custom work.
  • Properly poured, set and cured concrete.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Safe Job Site. No injuries under my supervision.
  • Effective with any hand tool.
  • Effective Communication.
  • Effective at Change Order Requests.
  • Driving/working in 40 states within my time at Sanicrete.
  • Accustom to doing several jobs in one transportation while maintaining adequate materials.
06/2015 to 02/2016
Driver/ Route Sales Culligan of Ann Arbor/Detroit – Wixom, MI
  • Operated delivery vans in accordance with company safety policies and procedures.
  • Established and maintained excellent customer relationships.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Invoiced, collected monies due and settled accounts each day.
  • Transported liquid and packaged materials to and from specified destinations.
  • Transported deliveries locally and over the road.
  • Try to up sell as much as possible.
  • Loaded and unloaded my vehicle with forklift.
  • Always practice safe driving techniques.
08/2011 to 08/2014
Painter/ Trades Assistant AGH Construction – Canton, MI
  • Painter.
  • Drywall, mud, taping.
  • Caulking.
  • Wood Staining.
  • Demolition.
  • Full kitchen and bathroom remodeling.
  • Bricklaying.
  • Power-washing.
  • Landscaping.
  • Plumbing.
  • Maintenance around 50 rental homes over the span of 3 years.
  • Simple electrical such as installing flush mounts, relocating outlets, and things of that nature.
Education
GED: Canton High School - Canton, MI
This resume is created in 7 minutes.
Executive Profile
An experienced and dedicated Senior Hospitality Sales & Marketing Professional with over 15 years of hands on progressive experience in Resort Operations with a proven track record of linking corporate vision to the delivery of desired results and standards through people, the effective use of resources, strong communication and leadership skills.   
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Demonstrates ability to plan, develop, execute and manage leisure and incentve groups, company assets, brand integrity, international brand partnerships.  Possess a results driven attitude in achieving corporate sales and marketing ventures geared towards achieveing and exceeding occupancy and revenue targets, departmental budgets and guest feedback targets.   A strong motivator of supervisory and line level team members towards a consistent focus on guest satisfaction, company productivity and attention to detail.
Professional Experience
06/2009 to 10/2012
Group Sales Manager for all three hotels Iberostar Rosehall Resort & Spa － Rosehall, St James
  • Secured and maintained Group Business for all three Iberostar Hotels and converted prospective groups to definite.
  • Worked closely with Incentive Houses, Tour Operators and both Overseas and Local travel agents in securing and developing Group and FIT business.
  • Worked closely with the Jamaica Tourist Board and Local DMC Companies
  • Accountable for the execution and management of all group requirements and functions. 
  • Worked closely with all departments in the hotels to ensure that group functions were properly executed and exceeded clients' expectation in every way possible.
  • Ensured Group coordinators carried out all required duties and responsibilities and reporting.
  • Worked closely with Local Companies, Government Ministries and Event Planners in securing group business and sponsorship/marketing opportunities for the resort.
  • Participate in both overseas and local Sales Blitz,Groups & Incentive tradeshows and seminars.  Ensured all group contracts were accurate, updated and correctly entered in system.
  • Formulating Sales and Marketing plans and strategies to obtain high occupancy levels  -  identify and break into new markets.
  • Developed and maintained relationships with local entities and media houses. Established and recommended measures to increase incremental revenue.  Developed new accounts and nurtured them into becoming top producers
 
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    07/2002 to 06/2009
    Director of Sales Grand Lido Negril Resort & Spa (now Royalton Negril) － Negril, Hanover
    • Establish and maintain rewarding/profitable relationships with travel industry partners in North America, Europe and locally.
    • Participated in and ensured that all sales & group reports were done and submitted on time.
    • Organized and participated in both overseas and local sales blitz, tradeshows and seminars.
    • Organized and participated in overseas groups and incentive meetings and seminars.Securing incentive and association group business and converting prospective groups to definite.
    • Responsible for the execution of all group functions and activities while the group was on property.
    • Worked closely with all departments in the hotel to ensure that group functions were properly executed and exceeded clients' expectation in every way possible. 
    • Formulated Sales and Marketing plans and strategies to obtain high occupancy levels and identify and break into new markets.
    • Establishing and recommending measures to increase incremental revenue.
    • Developing new accounts and nurture them into becoming top producers.
    • Adhere to all company policies & procedures and ensure that they are communicated and implemented within the sales team.
    • Sales Co-oridnator (2002-2003) – Promoted to Director of Sales
    Education
    1995
    Business Administration University of Technology (formerly C.A.S.T) － Kingston Jamaica
    Certifications
    Customer Service Training
    Performance Appraisal Techniques
    Staff Recognition
    Skills
    Sales Management, Marketing, Public Relations, Customer Service,Public Speaking. Worked with and developed a cadre of Sales personnel who had joined other organizations in management capacities, both in the Tourism and Entertainment Industries namely: Hedonism Resort and Grand Lido Negril– Sales Manager, Couples Swept Away Resort – Guest Relations Manager
    This resume is created in 7 minutes.
    Summary

    Customer relations manager with sound judgment and an ability to resolve problems, tactfully and diplomatically, in an inbound and outbound call environment.

    Top Strenths
    • Supportive
    • Reliable
    • Enthusiastic
    • Imaginative
    • Practical 
    • Relate to Others
    • Time Management
    • Action Oriented
    • Learn on the Fly
    • Decision Quality
    Experience
    04/2017 to Current
    Customer Relationship Manager Discover Financial Services － New Albany, OH
    • Leads by example by through delivering results that exceed the standard in each area measured on a monthly basis
    • Acts as Peer Mentor by sharing relevant knowledge and experience with peers
    • Captures and reports all escalated call data through the use of database software
    • Identifies issues surfaced through call data that require training and coaching of frontline DFs Employees
    07/2016 to 04/2017
    Billing Assitance Initiations & Resolutions Discover Finanacial Services － New Albnay, OH
    • Handles opening and closing of card member disputes for charges and payments
    • Investigates and renders final decisions in order to remediate billing cases per Discover policies 
    • Collaborates with other business partners to implement regulatory compliance awareness
    • Acts as a peer mentor by sharing relevant knowledge to peers and newly hired agents
    09/2015 to 07/2017
    Account Manager - All Card Types Discover Finanacial Services － New Albany, OH
    • Talented at building customer rapport to make a genuine connection that leaves a lasting impression
    • Ability to problem solve and uncover Cardholder's needs through active listening and questioning
    • Open and adaptable to a learning environment, which involves constant change
    Education
    2021
    Associate of Science: Business Administration Columbus State Community College － Columbus, OH, USA
    This resume is created in 7 minutes.
    Professional Summary
    Hard working and reliable trades assistant genuinely motivated to learn a new trade and skills. Interested in pursuing a career and becoming trade qualified.
    Skills
    • Highly motivated
    • Safety-conscious
    • Dedicated work ethic
    • Fast learner
    • Punctual
    • Always interested in learning new things
    Work History
    Trades Assistant Nov 2016 - Current
    Goldstar Smash Repairs Welshpool, WA
    • Assisting Trades person in preparing cars for paint.
    • General cleaning duties around the workshop.
    Delivery Driver Nov 2016 - Jan 2018
    Dominos Langford, WA
    Education
    Spraypainting 2016
    South Metropolitan TAFE Carlisle Campus Carlisle, WA, Australia
    Certificate II Automotive Body Repair Pre-Apprenticeship (Spraypainting)
    Panel Beating 2015
    South Metropolitan TAFE Carlisle Campus Carlisle, WA, Australia
    Certificate II Automotive Body Building Pre-Apprenticeship (Panel Beating)
    2012
    Kelmscott Senior High School Kelmscott, WA, Australia

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