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Accomplished and results-driven bilingual (Portuguese & English) Human Resources Director bringing 5 years experience in human resources management, organizational development, and training.

TransPerfect Translations International Inc. August 2019 to Current Human Resources Assistant
New York, NY

Created job postings for new hires and completed recruitment by outreaching within community organizations; conducting job interviews, screening applicants, corresponding with applicants, verifying references and training new employees on company policies and negotiations.

• Processed payroll in time and attendance system and administered benefits to ensure accurate payment and classification for employees.

• Entered employee records, tax information, garnishments, salary adjustments, and payments within the HRIS tracking system.

• Administered benefits for medical, dental, 401k, life insurance products; supporting open enrollment, employee questions, billing, and managing escalated issues.

• Managed employment paperwork, records, files, and maintained Safety and OSHA log.

• Provided lead support for special projects such as developing trainee programs and assembling benefit packets for employees.

• Conducted background checks, phone interviews, employment verifications, record maintenance, I-9, confidentiality, etc., of employees.

• Processed and analyzed human resource and payroll reports by extracting data.

• Increased employee retention by 50% through selective hiring practices and benefits.

TransPerfect Translations International Inc. May 2018 to August 2019 Vendor Manager
New York, NY

• Responsible for providing support through daily assistance with linguist support, database maintenance, vendor-related training, issues and questions

• Assist with departmental negotiations/ preferred pricing agreements with top vendors on an ongoing basis, as required

• Utilize data analytics and trending for early identification of performance issues, visibility into total external costs, dormant vendors, and language/client health
• Promote newly recruited and tested linguists to the appropriate production teams and oversee their training and onboarding into specialized subject matters and material types
• Collaborate and network with internal teams to establish and maintain excellent relationships with contract translators, proofreaders, production staff and internal quality managers globally

Managed all aspects of relationships with publisher to achieve revenue and profitability goals.

Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
Developed and executed negotiation strategy to achieve financial goals for books business.
Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
Established an improved system for reviewing Nielson data on a weekly and annual basis.
Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.

Experimento Intercambio Cultural January 2015 to August 2017 Sales Consultant
Sao Paulo, Brazil

• Ranked in top 5% of 175+ sales representatives nationwide for 6 consecutive quarters. 

• Used consultative sales method to increase sales volumes by 150% in 2017

• Responsible for sales forecasts on a daily, weekly, and quarterly basis - forecasting accuracy above 85% 

• Upsold services and enhanced customer experiences by explaining all aspects of travel options

• Conducted in-person presentations, meetings, and promotion of events to prospective clients

• Attended and hosted networking events to promote international trips

• Advised customers with the necessary information about Travel Documents, Insurance, and any other important information

• Visited and toured prospective language schools in Europe, United States, and Canada

• Created invoices, managed customer database, solved customer service and vendor problems

MaxHaus March 2014 to August 2014 Financial Analyst/Accounts Payable Analyst
Sao Paulo, Brazil

• Processed 500+ daily invoices, check requests and wire transfer of foreign and domestic currency averaging total daily payments of 500K-1M

• Assisted procurement in matching purchase order to sales and expenses

• Monitored the status of discrepancy invoices and accounts payable reconciliations

• Coordinated with vendors regarding remittance details and payment issues

• Ensured that accounts were reconciled and vouchers were processed timely and accurately

• Researched chargebacks stemming from returns, credits and/or short payment of invoices

• Responsible for assisting the major vendors team in reaching their monthly, quarterly, and yearly discrepancy goals

Studied English Abroad in Canada February 2013 to April 2014
Amplicabos Indústria Comércio e Representações LTDA June 2007 to January 2013 Director Of Human Resources
Sao Paulo, Brazil

• Managed all HR functions for two locations (Sāo Carlos / SP, Jaraguá / SP) for 450 employees

• Reduced company turnover from an annual average of 27% to 15.3% by improving company culture and engagement by re-designing human resources function to align with strategic direction

•Improved employee engagement by 12% by introducing performance based awards, and an annual employee engagement survey; created/improved and implemented various practices and polices based on the results of the survey

• Selected as Lean Champion to introduce Lean methodology to the organization

• Recruited/interviewed candidates for hire, prepared new hire packets, conducted employee reviews, termination, and exit interviews

• Managed the creation and administration of: human resources policies/procedures, regulatory training, employee relations, performance management, talent management, talent acquisition and staffing, training and development, and new hire orientation

• Managed, procured, and administered compensation and benefit programs

Education and Training
Pontifícia Universidade Católica de São Paulo Bachelor of Science: Audiology/Audiologist and Speech-Language Pathology/Pathologist

• Fluent in English and Portuguese

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Highly motivated individual with strong leadership skills and a passion for success. Experienced in team leadership roles and exercising quality team work. Dedicated to fire prevention, protection and safety. Certified and trained by professionals the knowledge of safety procedures, applicable codes, and firefighting techniques. Versatile, confident, and personable communicator in all settings. My goal is to become a honorable firefighter.

Education and Training
El Camino Community College | Torrance, CA Fire Academy Class 149 in Firefighter 1 Training | Squad Leader 2018
El Camino Community College | Torrance, CA Associate of Science in Fire Technology Training 2017
California State University of Dominguez Hills | Carson, CA Bachelor of Science in Sociology 2012
  • Candidate Physical Ability Test               
  • National Registry of Emergency Medical Technician
  • Basic Life Support Card
  • California Emergency Medical Technician 
  • California Fire Marshall Capstone Certification | 2018
  • Community Emergency Response Team Training | 2018 *
  • Guard Card | 2019
  • Fire Arm License | 2019
  • Welding Certifications 3G.4G | 2016
  • Fork Lift | 2015
United Parcel Service | Gardena, GA Driver 10/2018 - 01/2019


JJS Paloma Steel | Welder | El Segundo CA. 01/2018 - 06/2018
Panalpina | Account Manager | Torrance CA. 12/2016 - 08/2017
Superior Plastic Fabrication | Warehouse Manager | Gardena CA. 06/2012 - 10/2016
All City Demolition | Construction worker | Norwalk CA. 01/2007 - 01/2012

CSUDH Toro Sportsmanship Award (2012)

CSUDH Gold Glove Award (2011)

Daily Breeze First Team All Area Football - Quarterback (2003-2004)

Daily Breeze First Team All Area Baseball - Utility (2003-2004)

Volunteer Work

Youth Football Coach - Mas Fukai Park 2018

Mentor - El Camino College Fire Academy 2018

Beach City Baseball Academy special needs coach 2017

CSUDH Student-Athlete Advisory Committee Baseball Rep 2011-2012


MS Word | MS Excel | MS Powerpoint | QuickBooks | Social media | Public Speaking | Leadership | Athletic | Nutrition | Semi-Spanish language

NREMT | EXP: 3-31-2019

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Professional Summary

Enthusiastic with strong leadership skills, and excellent work ethic. Eager to contribute to team success through hard work, communication and attention to detail. Seeking summer employment. Motivated to learn, grow and excel in the shipping industry.


*Dedicated * Honest
*Self-motivated *Disciplined
*Team Player *Hardworking

Awards and Leadership
Young Life President Jul 2018 - May 2020
Medina High School Medina, OH

Lead weekly announcements of Young Life events, Mentor students,
Promote and organize annual Golf Fundraiser and Dodge-Ball Tournament.

Fellowship of Christian Students Sep 2017 - May 2020
Medina High School Medina, OH

Participate in community outreach such as Feed My Starving Children, Thanksgiving Basket Deliveries, and weekly bible studies.

Student Council Representative May 2017 - May 2020
Medina High School Medina, OH

Class Representative, organize school fundraisers, participate in community outreach, run Medina Football Concessions, Generated publicity for school events.

Medina High School Boys Varsity Soccer Aug 2016 - Nov 2019
Medina High School Medina, OH

Team Leader, 2018 High School State Soccer Champions.
Work to promote team leadership and team bonding, mentor youth soccer and special needs soccer. Volunteer with Habitat for Humanity.

High School Diploma Expected in May 2020
Medina Senior High School/The University of Akron Medina, OH

National Honor Society, National Society of High School Scholars,

Scholar Athlete

Associate of Science: Electrical And Computer Science Engineering Expected in May 2024
The Ohio State University Columbus, OH

The University of Akron National Honor Society, The National Society of Leaders and Success

This resume is created in 7 minutes.
  • Ethical executive leadership
  • Strategic partnerships
  • Data driven organizational excellence
  • Philanthropic revenue generation
  • Strong and steady under pressure
  • Skilled communicator

Capital Campaign Leadership

  • Raised $94 million over the last 4 years; $36 million so far this fiscal year
  • Organized and led a $104 million capital campaign over 5-years for scholarships, professorships, academic programs, and facilities for a Jesuit university. Exceeded goals

Strategic Planning and Program Prioritization

  • Senior leader on university-wide strategic planning

National Program Expert

  • Chair of vice president's and planning committee for 27 the Jesuit colleges and universities in the U.S. for networking and professional development of our staff
  • Public university foundations program director for national higher education association

University Governance

  • Corporate secretary for university governing board of trustees
  • Senior leadership team liaison to governance and nominating committee, advancement committee, and enrollment and marketing

Executive Team Leadership

  • Member of university presidential search committee
  • Co-chair of presidential inauguration planning committee, chair of CFO search committee, and member of provost and dean search committees
Professional Experience
Vice President of University Advancement and Board Secretary Jun 2007 to Current
John Carroll University Cleveland, Ohio

Leadership of Marketing and Philanthropy

  • Senior administrator responsible for the university's reputation, relationships, and resources through fundraising, alumni engagement, marketing, and government relations
  • Strategic planning leadership team; presidential search committee member, and member of search committees for the CFO, Provost, and Business College Dean

University Advancement

  • Raised $36 million this year toward goal of $15.5 million; +135% over last year
  • Largest gift $20 million unrestricted
  • Multiple 8-figure gifts secured
  • Organized, launched, and closed a successful $104 million capital campaign within 5-years with 44,000 alumni. Exceeded dollar and timeline goals
  • Supervise a staff of 43 professionals through annual performance metrics and goals
  • Excellent stewardship of a $5 million annual operating budget
  • Steward $68 million in planned and estate gifts to the university
  • Developed alumni engagement program to increase participation from 16% to 31% annually
  • Increased alumni giving from 11% to 14% annually; conducted 3 national alumni surveys
  • Manage university marketing and strategic communications for web, media, creative services, print, social media, brand awareness
  • Oversight of the alumni magazine; circulation of 44,000

Governing Board of John Carroll University

  • Appointed Corporate Board Secretary in May 2017 to provide oversight of quarterly governing board meetings. Liaison to advancement, governance, and marketing committees
Director of Foundation Programs Jan 2000 to Jun 2007
Association of Governing Boards of Universities and Colleges Washington, DC

National Policy and Advocacy for Members

  • Created 18 national educational programs for public university foundations leaders, public university presidents, and public university governing boards
  • Served as a policy resource on effective foundation board governance by monitoring state/national legislation regarding foundations and their boards in all 50 states
  • Conducted 12 research studies: Uniform Prudent Management of Institutional Funds Act, executive compensation; board composition, funding campaigns, and state matching funds
  • Wrote a regular column on foundation issues for the AGB magazine; circulation 34,000
  • Policy and advocacy research with officials with the National Association of College and University Business Officers, and the National Conference of State Legislators
  • Increased membership of foundation boards by 5% annually
Vice President of Development Jan 1998 to Jan 2000
The Aspen Institute Washington, DC

Philanthropic Leadership for Global Think Tank

  • Leadership of all development activities including major and annual fundraising. Secured $8 million toward a 3-year $35 million campaign
  • Raised $2 million unrestricted annually, and launched a planned giving program
  • Supervised a staff of 13 professionals.
Director of Marketing Jan 1997 to Jan 1998
Henn Workshops (company sold) Warren, OH
  • Managed the marketing team of 6 professionals for a $100 million consumer products company
Deputy Director of the Olympic Village Sep 1995 to Dec 1996
Atlanta Committee for the Olympic Games Atlanta, GA
  • Tri-leadership of the Olympic Village that housed 15,000 athletes from 197 countries for 33 days (24 hours a day) and oversight of 11,000 staff during the summer games
  • Promoted to Deputy Director within 6 months of joining the organization
  • Supervised a staff of 97 professionals responsible for village brand and information, trilingual athletes' manuals, and the production of "The Daily Olympian" newspaper (circulation 20,000)
  • Carried the Olympic Torch on Opening Ceremonies Day
Director of Management for World Cup Accommodation Bureau Aug 1993 to Dec 1994
World Cup USA 1994 Soccer (see ussoccer.com/about/history/us-soccer-as-host/1994-fifa-world-cup) Los Angeles, CA
  • 1-year professional sabbatical to serve as director of a global bureau that contracted with 500 hotels in 9 cities for 12,000 guests of 190 football (soccer) federations
  • Supervised a staff of 30 professionals that served as hotel liaisons for dignitaries in Boston, Chicago, Dallas, Detroit, Los Angeles, New York, Orlando, San Francisco, and Washington, DC
Director of Development for Special Gifts, University Advancement Jan 1991 to Sep 1995
Kent State University Kent, OH
  • Oversight of an $18 million technology center campaign; raised $4 million in the first year
  • Successfully managed a portfolio of 100 major donors
  • Directed 60 special events including a gala that raised $2.4 million
  • Created a new government relations division for lobbying and advocacy
  • Promoted to the vice president's office within first 6 months
Special Assistant to the Vice President for University Advancement Jul 1988 to Jan 1991
University Of Georgia Athens, GA
  • Assisted the university president with raising $40 million during the first year of a $100 million campaign. Spearheaded a $1 million fundraising campaign for scholarships
  • Helped the university vice president create a strategic plan for the foundation board, and organized 30 donor events annually
College Instructor Aug 1987 to Jul 1988
University of Georgia Athens, GA
  • Full time teaching load of 4 upper level undergraduate courses per quarter in retail math, product analysis, and clothing merchandising. Served as faculty advisor to 38 students
Volunteer Activities and Honors
  • Current Volunteer Chair, Jesuit Advancement Administrators (JAA)
  • Former Government Affairs Council member, Greater Cleveland Partnership (GCP)
  • Association of Fund-Raising Professionals (AFP) 
  • Council for the Advancement and Support of Education (CASE) 
  • National Planning Committee, University Advancement Benchmarking Study with JAA and the Council for the Advancement and Support of Education (CASE)
Education and Training
Master of Science University of Georgia Athens, GA
  • Selected by the dean of the college to serve as legislative aide (fully paid internship) during the Georgia Legislative Session, and served on the presidential inauguration committee.
Bachelor of Science The Ohio State University Columbus, OH
  • Dedication to the Profession Award given by faculty to top graduating senior in the college.
Leadership Seminar - The Aspen Institute
Ignatian Colleauges Program - Association of Jesuit Colleges and Universities
Publications and Articles
  • UPMIFA IS READY FOR STATE APPROVAL: New modifications to prudent investment standards for college and university foundations; AGB Trusteeship - Nov 2006
  • GIFT DISCLOSURE REQUIREMENTS REMAIN ON LEGISLATIVE AGENDA: Because state laws on donor privacy vary, foundations should operate transparently; AGB Trusteeship - May 2006
  • AN OUNCE OF PREVENTION FOR FOUNDATION BOARDS: Foundations should examine public-information policies before legislators intervene; AGB Trusteeship - Nov 2005
  • SHOULD FOUNDATIONS HELP PAY AN ACADEMIC PRESIDENT'S SALARY: A Dust-Up Between the Board of Regents and the Foundation Raises Issues of Autonomy; AGB Trusteeship - Sept 2004
  • ACTIONS OF STATE OFFICIALS PUT FOUNDATIONS ON DEFENSIVE: Independence is Threatened by State Auditors Seeking to Scrutinize Foundation Records; AGB Trusteeship - Jul 2003
  • QUADRUPLE CHALLENGE FACES FOUNDATION LEADERS: To Survive Public Scrutiny, Foundations Must Document Policies, Train Directors, and Communicate; AGB Trusteeship - Jan 2003
  • RAISING DOLLARS FOR EDUCATION: State Government News Magazine, Lexington, KY: Council of State Governments, Apr 2002
  • STRETCHING STATE DOLLARS TO FUND HIGHER EDUCATION: Matching Funds Further the Work of Affiliated Foundations; AGB Trusteeship - Jul 2001