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Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritizing abilities.
Skills
  • Insurance
  • Claims questions
  • Policy/account changes
  • Service-oriented
  • Strong client relations
  • Strategic sales knowledge
  • Motivated team player
  • Conflict resolution expert
  • Courteous demeanor
  • Sharp problem solver
  • Consistently meets sales goals
  • Energetic work attitude
  • Proficient in cash management
  • Credit card processing
Education
2000 High School Diploma Brockton High School, Brockton, MA
Certifications
  • Computer Training Certificate
Work History
01/2020 to 03/2020 Assistant Store Manager Jiffy Lube | Hialeah, FL
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted to Assistant Manager after only 1 month with company.
08/2018 to 09/2019 Customer Service Representative Chewy | Hollywood, Fl
  • Responded to customer requests for products, services and company information
  • Educated customers on promotions to enhance sales
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Compiled customer feedback and recommended service delivery improvements to management
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Entered customer interaction details in website to track requests, document problems and record solutions offered
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Communicated with vendors regarding back order availability, future inventory and special orders
01/2017 to 04/2018 Customer Service Representative Tire Kingdom | Pompano Beach, FL
  • Regularly exceeded daily sales and product add-on quotas
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Educated customers on promotions to enhance sales
  • Open and closed store daily
  • Daily bank deposits
This resume is created in 7 minutes.
Summary
A results-oriented leader who aspires to maximize restaurant sales and guest satisfaction through focused goal-setting, teamwork, and gracious hospitality. Energetic and decisive leader with effective communication and interpersonal skills; uses initiative to develop efficient solutions to problems with daily and long-term goals in mind
Experience
Darden - Seasons 52 January 2018 to Current Service Manager
Buckhead, GA
DARDEN - SEASONS 52 November 2015 to January 2018 Beverage Manager
Dunwoody, GA
  • Optimize profits by controlling food, beverage and labor costs on a daily basis
  • Regularly plan and conduct wine tasting and pairing meetings for staff Manage and oversee beverage inventory and ordering systems
  • Analyze P&L statements and labor matrices to establish restaurant goals and expectation
HILTON WORLDWIDE June 2014 to November 2015 Outlet Manager - Trader Vic's
Atlanta, GA
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections
  • Spearheaded monthly P&L/budget analysis to assess and rectify cost control opportunities
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
ANDREWS ENTERTAINMENT DISTRICT April 2012 to June 2014 Restaurant Manager
Atlanta, GA
  •  Manage beverage cost by conducting weekly inventory counts, bar audits, and pour tests for staff
  • Built sales forecasts to reflect desired productivity targets based on P&Ls
  • Responsible for budget preparation and continuous P&L analysis to ensure departmental maturation
PHOBIO NORTH AMERICA March 2010 to April 2012 Account Executive
Atlanta, GA
  • Visited global partners to ensure relationship maturation and success
  • Lowered overall percentage of opportunity adjustments by 6% for 2012
  • Managed and distributed reporting for most profitable US account
This resume is created in 7 minutes.
Summary
Experienced client focused representative with 5+ years of providing solutions to customers while demonstrating strong leadership and relationship building skills. Dynamic communicator, excellent at multitasking and working under pressure.
Skills
  • Strong adaptability 
  • Project management 
  • Conflict resolution
  • Extremely organized
  • Client assesment and analysis
  • Strong verbal communication
  • Powerful negotiator
  • Self motivated
Experience
10/2016 - Current
CC WRECKER SERVICE & GULF COAST AUTO RECOVERY Corpus Christi, TX Service Manager and Tow operator

Respond to customer requests and perform initial client assessment while also working directly with clients.  Responsible for controlling costs, building a loyal clientele and maintaining good employee relations.  Setting and obtaining sales and profit objectives and maintaining service records.  Addressed any complaints or issues from customers or clients as well as keep accurate records and document customer service actions and discussions.  Ran tow truck as needed.

11/2015 - 09/2016
Affordable Auto Service Corpus Christi, TX Lead Technician/ Shop manager Deligated work loads to achieve desired job completion times while keeping structured contact with clients and vendors to maintain a good repoir and promote new and repeat business. Researching new and upcoming services that may be profitable, cost effective and desirable for our clients.
04/2014 - 05/2015
Jiffy Lube San Antonio, TX Lube Technician Perform regular checkups, preventive maintenance and oil changes.
Education and Training
2012
Johnson High School San Antonio, TX, United States High School Diploma: Diploma
St Phillips College San Antonio, TX, United States Associate of Science: Automotive
Licenses
Texas department of licensing and regulation: Consent tow and incident management operator licenses.
Texas DPS & DOT: State inspectors license
 
This resume is created in 7 minutes.
Professional Summary
Over 4 years of customer service with management experience and exceptional people skills. 100+ hours of tunnel time, IBA certified level 4 flyer and level 3 instructor. Accomplishments Jaba Labs Awarded Employee of the Year two consecutive years Maintained highest % of sales among staff Over achieved projected customer approval iFly Achieved highest number of customer reviews among staff (TripAdvisor, Yelp, Faceebook, Etc.) #1 in Costco sales and promoted to Costco Sales Trainer Employees saw 400% or more growth in sales after one Costco training session First level 3 instructor of iFly Kansas City Core Strengths Energetic work attitude Computer proficient Quick learner Sharp problem solver Extreme passion for body flight Strong work ethic Strong organizational skills Good with children
Core Qualifications
Skills
Chinese, coaching, customer service, inspection, inventory management, marketing, negotiation, network, pricing strategies, quality, retail, scheduling, website development
Experience
10/2016 to Current
Owner/operator Amazon Vendor
  • of online business.
  • This endeavor involved sourcing Chinese and U.S.
  • suppliers for merchandise, price negotiation, product selection and development, website development, marketing, selecting/implementing inventory management software, developing pricing strategies, learning retail laws/regulations, production/manufacturing, quality inspection of incoming product, and maintaining a small business computer network.
09/2015 to 08/2016
Instructor Kansas City
02/2012 to 07/2015
Customer service manager Jaba Labs San Antonio, TX
  • Accomplished customer service objectives by selecting, training, scheduling, coaching and disciplining employees.
  • Responded to customer inquiry calls, quickly assessing the consumers' needs and problems in order to deliver the ideal situation in a calm and professional manner.
Education