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Summary
Accomplished non profit professional, with twenty years of successful experience, in refined identification, cultivation, solicitations, strategic planning and organizational effectiveness within academic, healthcare, national and international organizations.
Experience
Senior Development Officer May 2006 to Jun 2009
The American University in Cairo NY, NY
  •  Successfully solicited gifts that contributed to the $400 million capital campaign.
  • Managed Major Gift and Annual Fund for North America.
  • Achieved 100% success rate for proposals submitted which yielded $16 million.
  • Initiated corporate engagement with 20 companies including: Exxon Mobil, Citigroup, Goldman Sachs, General Electric and Johnson and Johnson.
Director Of Development (Interim) Aug 2018 to Mar 2019
Fulfill Neptune, NJ
  • Partnered with Interim Executive Director and was part of senior leadership team
  • Provided leadership, strategic direction and fundraising efforts including special events and direct mail
  • Partnered with all departments to identify projects that needed support
  • Created Major Gift Program
  • Managed the Development Department in a fiscally sound manner by ensuring the the appropriate staffing, systems and procedures were in place to support fundraising goals
Director of Development May 2011 to Jun 2013
Mount Sinai Medical Center NY, NY

Oversaw the Department of Medicine with 11 divisions and three Institutes as well as Ophthalmology, Pathology, Global Health, Nursing and World Trade Center Program.

  • Worked closely with Chair to develop departmental strategic priorities that aligned within the context of the institutional strategic plan.
  • Created a robust portfolio of 130 prospects, most of whom were previously unknown to Mount Sinai.
  • Successfully solicited six and seven figure gifts, for the $1 billion capital campaign with planned solicitations of $50 millon for the Department.
  • Revamped and managed Advisory Board comprised of 46 high capacity members to give major and principal gifts.
  • Educated division chiefs and leadership on grateful patient fundraising best practices.
  • Identified key physicians to work exclusively to acquire patient referrals for qualification, cultivation and solicitation.
  • Developed comprehensive strategies for cases of support and naming opportunities for programmatic and basic, translational and clinical research.
  • Served as member of senior leadership of the Department of Medicine for Vice Chair and Division Chief Meetings and worked closely with faculty throughout CUMC
Associate Director of Development Oct 2009 to Jun 2011
American University og Beirut Medical Center NY, NY
  •  Identified, cultivated and solicited major gift prospects including 600 alumni previously unknown to (AUBMC).
  • Created a stewardship plan to ensure retention of donors.
Director of Development Sep 2000 to Jan 2006
Columbia University Medical Center NY, NY
  • Managed 200 prospects for major gifts and capital campaign.
  • Identified, cultivated and solicited prospects rated at $1 million or more for the Departments of Medicine, Urology, Dermatology and the Cancer Center.
  • Expanded responsibilities to include fundraising for Center for Alternative Medicine, Division of Pediatric Oncology and Department of Dermatology.
  • Developed plans business plans and wrote all proposals; successfully raised over $14 million.
  • Created stewardship and cultivation opportunities by encouraging and leveraging relationships between existing and prospective donors.
Development Associate Jun 1998 to Sep 2000
United Way of Camden County Camden, NJ
  • Planned and implemented fundraising activities for 226 prospects within various business sectors including: healthcare, education and corporations.
  • Achieved a 10% increase in annual growth for three consecutive campaigns.
Education and Training
Bachelor of Arts Dickinson College Carlisle, PA
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Objective
A highly motivated scholar who is dedicated to the social sciences and is highly interested in using data to address real-world questions. Additionally, a determined advocate looking to better reform social policies by means of obtaining, organizing, and analyzing accurate data.
Education
Bachelor of Arts: Sociology & Philosophy May 2019 University of Wisconsin-Madison - Madison, WI
  • Concentration in Analysis and Research (CAR Program)
  • Certificate in Criminal Justice
Skills
  • Strong analytical skills
  • Adept at understanding traditional and modern research methods
  • Proficient at working with statistical software to better analyze data.
  • Pays close attention to details
  • Ability to formulate abstract and concrete theoretical frameworks
  • Ability to look beyond the obvious to see how data and facts can be linked together to create more meaningful conclusions.
  • Proficient at working with both quantitative and qualitative data
  • Excellent (spoken and written) communication skills.
  • Excellent proofreader
Work History
Dairy Clerk 05/2016 to 08/2016
Pick 'n Save Madison, WI
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Maintained department's dairy and frozen goods including filling facing and organizing products and ensuring pricing and tagging.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Provided assistance to customers with information purchases and product selection.
  • Comfortable with selling and cross-selling of merchandise. Greeted customers and helped them find products, departments, and answered questions.
Associate Director of Internal Coordination and Development Current
The Wisconsin Union Madison, Wisconsin
  • Strengthened and maintained the directorate committee, while having expanded and qualified the organization's goals and objectives
  • Trained new members, kept track of voting requirements, assisted committee members with booking processes, and organized social events along with working closely with directors to gather data and research other programs and venues.
  • Interpreted research and data and communicated their findings to a team in order to improve how the organization functions
  • Coordinated volunteers and staffing for every event.
  • Wrote grants for the committee and coordinated research trips
  • Recorded event attendance compiled contact sheets for agents, artists, and members.
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Summary
Passionate Marketing Strategist with 18+ years of experience in providing solutions for clients with multi-channel strategies  tactics, ad optimization, campaign management.  Also experienced in product development, team leadership, cross-department communications with focus on achievement and growth of strategic goals.
Skills
  • Digital Marketing Strategy
  • Ad Performance Optimization
  • Campaign Management
  • Search & Social Tactics
  • ROI Analysis
  • Digital Metrics & KPIs 
  • Google Adwords, Analytics
  • Leader, Motivator & Mentor
  • Project Management
  • Multi-Channel/Programmatic
Areas of Expertise

Digital Marketing Strategy:

  • Strategized and implemented digital marketing programs for both internal and advertising clients' ROI targets.
  • Managed cross platform channels for audience targeted display, social media and search advertising.
  • Successfully grew client base and revenue across multiple digital product segments. 

Project Management:

  • Developed implementation strategies for multiple product launch initiatives.
  • Managed timeline for internal project teams and set targets for fully-meets expectation deliverables.
  • Manage vendor utilization to optimize ROI.

Professional Experience
Amplified Digital / Capital Newspapers Madison, WI Client Solutions Director, Amplified | Sales Director, Classified Advertising 08/2017 to 07/2018
Jointly direct two core departments within Capital Newspapers and Amplified Digital.
  • Led sales teams for Classified Advertising managing and responsible for $7 million in annual revenue.
  • Created and led sales team for Digital Agency responsible for $6 million in annual revenue.
  • Analyzed 3rd party marketing services and competitors to ensure we consistently evolved and provided successful strategies across our omni-channel marketing.
  • Exceeded company revenue goals across all products.
  • Managed the Digital Ad Operations team and implemented new ad optimization strategies and ROI solutions for clients.  Responsible for 200 plus ongoing digital marketing campaigns.
Big Fish Works /Red Wing Publishing Savage, MN Chief Digital Officer / Digital Strategy & Ad Ops 09/2015 to 07/2017

Led Digital Sales, Marketing, Operations and CMS for 11 newspapers and digital marketing services Agency.

Digital Sales & Marketing Accomplishments:
  • Increased digital sales revenues by 40% using local media, programmatic, search and social marketing tactics for more than 100 concurrent clients.
 
  • Managed digital advertising campaigns for 10 legacy sales representatives across 4 different business units.
  • Developed strategy and implemented industry-leading digital ad serving technology (DFP) across all 11 owned-and-operated websites
  • Managed a team of digital marketing specialists to optimize daily fulfillment.
  • Conducted in-person digital marketing training seminars for current and prospective clients.
  • Managed 20+ partner/vendor services that related to digital marketing, analytics and content.
GANNETT / USATODAY NETWORK Senior Manager, Email Content & Products 02/2015 to 09/2015
  • Manage Exact Target email marketing programs for USA Today plus 80+ newspapers across the United States. 
  • Re-invent email marketing programs for B2B (Sales & Marketing), B2C (Consumer Sales & Audience), and Editorial (Content).
  • Create Best Practices for digital marketing messaging.
  • Recommend strategies for advertising placements distributed within email services.
  • Evaluate 3rd party advertising programs, such as Taboola and LiveIntent, for inclusion in email newsletters.
  • Structure new company-wide AdMail initiative to build audience and increase opportunity for distributed sponsored email content.
Michigan.com (Gannett) Director, Innovation & Product Development 02/2014 to 02/2015
  • Led new division that combines our former R&D departments with the Digital Development team.
  • Communicate across divisions to assess new product development opportunities.
  • Manage communications plan for internal users.
  • Create workflow targets for team of developers.
Detroit News & Free Press (GANNETT) Director | Digital Sales, Ad Operations & Development 04/2008 to 02/2014
  • Direct digital and traditional sales teams for online marketing services.
  • Manage digital ad operations, development and marketing teams.
  • Coordinate editorial content distribution and platform management.
Sales Director | Online Vertical Channels 02/2007 to 04/2008
  • Led sales teams and product development initiatives representing our core online vertical products, encompassing Cars.com, Careerbuilder.com, Apartments.com, Homefinder.com and private-party classifieds.
Associate Director | Digital Sales, Marketing & Product Development 11/1999 to 02/2007
  • Various Roles from 1998 through 2006.
  • Oversaw all department functions as evolved into role of Digital Sales and Development.
Project Manager, Strategic Planning 03/1998 to 11/1999
  • Worked across all divisions, evaluating opportunities for new product or service offerings.
  • Developed business plans to justify any new initiatives and provided cost-benefit analysis.​​

Educational Background
MBA: BUSINESS ADMINISTRATION / EMERGING MEDIA TECHNOLOGY Wayne State University, Detroit, MI
Bachelor of Arts: Marketing Communications / Public Relations Michigan State University, East Lansing, Michigan
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Professional Summary
High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services, and solutions.
Work History
Senior Fellow, 01/2016 to Current
GOVERNING INSTITUTE Sacramento, CA
  • Developing national model and resources for public-impact performance improvement.
President and Chief Executive Officer, 01/2008 to 01/2016
ALL MANAGEMENT CORPORATION Los Angeles, CA
  • Led a nonprofit corporation's financial recovery, improving financial performance of $2B in total assets by more than $200M.
  • Played leading role in securing congressional approval for student-centered agenda of nonprofit and state-based education finance programs.
  • Founded the "Career & College Clubs " educational program that has served more than 140,000 students nationwide.
Associate Director, 01/2004 to 01/2008
MISSOURI HIGHER EDUCATION LOAN AUTHORITY Chesterfield, MO
  • Directed government relations, as well as strategic planning and improvement  for nonprofit student lending operation with $6B in assets.
  • Secured dramatic change in state policy leading to abandonment of state takeover of the organization.
Executive, 01/1994 to 01/2004
STATE OF MISSOURI Jefferson City, MO

Commissioner, Department of Higher Education, 2002 – 2004

  • Directed public involvement in strategic plan for higher education following economic downturn.
  • Guided successful recovery based on investment in quality improvements.
  • Implemented Commission on the Future of Higher Education with governor and legislators.

    Cabinet Director, Office of Missouri Governor Bob Holden, 2001 - 2002
  • Led transformation of state government's priority operations by engaging with department leaders on strategic planning, policy innovation, performance improvement, and quality principles.  
  • Organized state agency resources around sub-cabinets based on targeted outcome areas of economic prosperity, social services and public safety.
  • Directed initiatives that generated more than $100M in state cost savings.

    Director, Department of Revenue, 1
  • Led customer-centered, outcome-driven strategic planning of agency with more than 2000 employees.
  • Awarded the Missouri Quality Award, based on Malcolm Baldrige Award criteria.
  • Developed, secured approval of state legislature and governor and implemented more than $60M in savings to state and taxpayers.
  • Founded “Show Me Results” initiative as a factor in Missouri obtaining a ranking as one of the four “Best-Managed States.”

    Deputy Director, Dept. of Economic Development, 1
  • Designed, developed and implemented comprehensive strategic plan for economic development.
  • Developed, launched and led a statewide interagency outcomes-based, performance improvement initiative (“Show Me Results”).
  • Successfully adapted components of private-sector strategic planning, quality principles and performance improvement.
Congressional Aide, U.S. Congress
  • Aided Members of the U.S. Congress: Richard Gephardt, Robert Young and James Symington.  Managed economic development projects, including health care, transportation, and public works projects.
Education
MBA: Saint Louis University - St. Louis
Bachelor of Arts: The George Washington University - Washington D.C.
Public Affairs
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Summary
Seeking a challenging and rewarding  position in a growth-oriented organization, which offers diverse job responsibilities in operations/logistics and will fully utilize both my technical and managerial abilities.
Skills
  •  Microsoft Office (Word, Excel, Outlook, Powerpoint, Visio, Access)
  • Integrated Electronic Technical Publication (IETP),
  • Blueprints/Drawings
  • Customer service-oriented Detail-oriented
  • Airworthiness Directives/Service Bulletins 
  • ITAR Compliance 
  • Key performance Indicators
  • Continuous Improvement
  • Lean Manufacturing
  • ​Quality Assurance
  • PDCA
  • Work Instructions
  • File/records maintenance
  • Training and development
  • Strong leader
  • Inventory tracking
  • Inventory control
  • Vendor management
  • Cost Reduction
  • Imports and exports
  • Logistics network analysis
  • Strategic planner
  • SAP
  • KRONOS
  • Lean Six Sigma Black Belt
Experience
Order Selector 07/2018 to Current Gordon Food Service Coppell, TX
  • Used an RF scanner to pick items to their proper bins.
  • Attended company safety meetings to provide insight on ways that would reduce warehouse accidents.
  • Added key data for each package into the company's computer system.
  • Picked products from designated locations to fulfill customer orders.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Monitored department performance data to identify and avoid potential risks.
  • Communicated with floor managers to determine merchandise placement.
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
Sortation Associate 12/2017 to Current Amazon Flex DDA3 Fort worth Fort Worth, TX
  • Assist L3 with Yard Management Dashboard
  • Tracking shipments in database to ensure on time arrival to station
  • Perform pre charge setup to ensure sortation process starts on time 
  • Identifying and addressing safety hazards in the workplace 
  • Trained new employees on sortation process
  • Coaching associates to work safely at all times
  • Communicate with delivery drivers to ensure products arrive at the correct dock door
  • Perform scanning of product for timely delivery to customers
  • Induction process setup
  • Small sort process setup
  • Monitored multiple databases to track induction flow
  • Perform ambassador duties
Regional Sales Director 01/2016 to 06/2018 Swagerty Electric LLc Dallas, TX
  • Forecasted annually and quarterly profits 
  • Analyzed regional market trends and discovered new opportunities for growth 
  • Executed a sales goal for the region 
  • Participated in various incentive programs and contests designed to support achievement of production goals 
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
Director of Repair Station 09/2014 to 01/2016 Air Methods Corp Cenntinial, CO
  • Managed overall site P&L 
  • Responsible to meet $10M annual budget
  • Estimated cost and set quality standards
  • Deployed LEAN/6S principles through rigorous training of mechanics
  • Developed project management tool that shows real-time updates of all aircraft in hangar for heavy maintenance
  • Established daily meetings with project managers and lead mechanics to ensure continuous flow of information to regional RMD's 
  • Responsible for 125 mechanics
  • Responsible for managing DMC for BH 407 Airframe and Components
  • Partnered with external vendors to ensure quality standards and cost are maintained
  • Performed Test Flights
  • Reduced TAT on BH 407 components by 10 days 
  • Reduced TAT on all BH 407 airframe inspections by 20 days
  • Reduced and controlled expenses by 20% 
  • Initiated program that standardized employee training and led to increase in project on time delivery by 12% for BH 407
  • Coordinated post maintenance review meetings address any issues that occurred on the aircraft during the repair station visit
  • Responsible to investigate all unscheduled removals
  • Developed a root cause analysis culture to ensure high quality standards
General Manager 08/2011 to 09/2014 Heli-One American Support ,LLC Ft Collins, CO
  • Monitored multiple databases to keep track of all company inventory.
  • Increased sales by 17% over a two-year period.
  • Responsible for site P&L budget
  • FAA Accountable Manager
  • ITAR Compliance Officer
  • Developed a root cause analysis culture with monthly measurements and occurrence meetings
  • Developed a local quality documentation system
  • Responsible to work across several boundaries due to matrix organization.
  • Managed and developed strategy to meet Arriel engines and AS350 dynamic components budget
  • Developed robust work processes based on OEM requirements and LEAN events to prevent quality escapes and to ensure the job is done right the first time.
  • Deployed 6S/LEAN with results.
  • TAT reduced by 20 days Labor reduced by 15%
  • Performed yearly performance review to include talent management and succession planning
  • Collaborated with maintenance teams within CHC network on DMC savings initiatives
  • Responsible to drive a high performing culture of continuous improvement
  • Developed KPI/Scorecards to measure profitability of the business unit.
  • Responsible for customer feedback visits to ensure customer satisfaction
  • Performed root cause analysis on all quality escapes and customer complaints
  • Assisted in incident/accident investigations to determine the root cause.
Associate Director of Technical Services and Customer Support Operations 01/2008 to 08/2011 Safran Helicopter Engines Grand Prairie, TX
  • Responsible for managing the external support center network of Turbomeca to include contract negations'.
  • Responsible over Turbomeca Field Representatives to ensure customer visits are performed in a timely manner.
  • Responsible to perform quality and technical audits within our network to ensure adherence to corporate documents and 5s
  • Responsible over the Turbomeca Field Representatives to ensure accurate and on-time reporting to gage customer satisfaction.
  • Responsible for customer visits to ensure customer satisfaction
  • Liaison between Turbomeca and external MRO facilities
  • Liaison between front office and operations branch within Turbomeca
  • Resident Expert within the front office to provide technical assistance to the commercial team
  • Responsible management over Turbomeca NORIA team within the America's
  • Final review of quotes covered by Turbomeca warranty
  • Responsible to plan offsite maintenance interventions within the support network  
  • Assisted in incident investigations to determine the root cause.
MRO Engine Shop Manager 01/2005 to 01/2008 Safran Helicopter Engines Grand Prairie, TX
  • Monitored multiple databases to keep track of all company inventory.
  • Directed workflow for 65 mechanics and 300+ engines/year
  • Responsible to set and maintain for MRO activity based on forecast 
  • Achieved top engine production with an average engine delivery of 45 EQE per month
  • Launched the LEAN initiative within the MRO activity 
  • Reduced MRO WIP from 120 equivalent engines to 50 equivalent engines through LEAN and Continuous Improvement 
  • Coordinated several lean events within the MRO shop to help reduce our TAT from 85 days down to 40 days
  • Reduced actual vs. standard labor by 10%
  • Increased shop labor utilization rate from 65% to 80%
  • Reduced the scrap rate within our detailed parts inspection area through re-current training to ensure all inspectors are using the proper techniques
  • Developed and deployed Line of Balance tool to schedule work within the MRO shop 
  • Coordinated daily shop quality meetings to correct any non-conformity.
  • These non- conformities would be corrected through a PDCA methodology.
  • Performed 5's within the MRO Shop and these standards are now used within our external network.
  • Developed KPI's to track progress of the business unit daily, weekly, and monthly
  • Daily communication with front office personnel to ensure we always met the customer's requirement.
Field Representative 01/2003 to 01/2005 Safran Helicopter Engines Grand Prairie, TX
  • Work with clients and OEM's to define technical and program requirements.
  • Work with customers to define and deploy maintenance programs to reduce DOC and DMC 
  • Developed schedule maintenance programs with the customer based on MTBUR and MTBF figures
  • Ensured customer had all proper tooling
  • Reviewed and provided recommendations on quotes received from Turbomeca
  • Provided onsite troubleshooting as required
  • Provided feedback to Turbomeca on customer satisfaction
  • Performed root cause analysis on all customer complaints
Lead Mechanic 01/2000 to 01/2003 Turbomeca
  • MRO/New Production Initiate and guide technical modifications and repair programs.
  • Analyze notifications such as service bulletins from Original Equipment Manufacturer OEM), technical shortcomings, unsafe situations, incidents and system performances.
  • Change, verify and update technical documentation and maintenance publications.

Mechanic 01/1998 to 01/2000 Turbomeca
  • Performed assembly and disassembly functions on Arriel and Arrius engines
  • Performed detail part inspection of all engine components
  • Performed testing of Arriel and Arrius engines 
Flight Engineer 01/1989 to 01/1999 United States Marine Corps
  • Responsible for the safe flight of the KC-130 aircraft all systems
  • Responsible to troubleshoot all fault codes 
  • Responsible to calculate weight and balance of aircraft 
  • Assisted in flight and mission planning 
  • Performed training of flight mechanic.
Education and Training
Associate of Applied Science: Business 2011 Tarrant County College - South Campus Fort Worth, TX, United States
Lean SiX Sigma Training 2010 University of Tennessee Knoxville, TN, United States
Aviation Management 2009 Embry-Riddle Aeronautical University Fort Worth, TX, United States
2008 Negotiating Skills (Safran University) Dallas, TX
1999 United States Marine Corps Japan
1989 University of South Carolina Columbia, SC
Languages
English: Fluent 
Skills
Budget, Continuous improvement, Customer relations, Customer satisfaction, Technical documentation, Lean Manufacturing,  Excel, Microsoft Office, Outlook, Powerpoint, Word, Processes, Publication, Quality, Strategy, Logistics, Tooling, Program Management 
This resume is created in 7 minutes.
Professional Summary
Associate Director who is an effective communicator and team leader adept at building long-term relationships by establishing high levels of confidence and trust with a focus on interpersonal communication, relationship management, and most importantly service to our patients ,our doctors in training and our organization.
Skills
  • Interdepartmental and Interdisciplinary relationship building
  • Patient Centered focus
  • Lead Performance Improvement Projects
  • Problem solving/Creative thinking 
  • Decision making
  • Guidance/Coaching/Goal setting
  • Teamwork
  • Teaching and role modeling
  • Communication
  • Motivation
  • Strong organizational skills
  • Scheduling
  • Fluent in English, Swedish (some French)
Work History
Director Outpatient Center, 02/2019 to Current
Greenwich HospitalGreenwich, CT

Oversight over the Outpatient Center Meical and Specialty Clinics

Oversight residents Outpatient experience

Responsible budget, planning, community outreach

Associate Director, 11/2016 to Current
Greenwich HospitalGreenwich, CT, 06830
Duties include all aspects of running the Greenwich Hospital Internal Medicine Residency Program;
Education, Administration, Evaluation, Scheduling, Mentoring, Recruitment and overseeing Performance Improvement Projects
Director Ambulatory Care Education, 1997 to Current
Greenwich HospitalGreenwich, CT
Overseeing Administrative, Educational and Evaluation functions of Internal MedicineResidency program in the Ambulatory Care setting
Educational Director, 08/1997 to 12/2016
Greenwich Hospital Greenwich, CT
Duties include all aspects of running the Greenwich Hospital Internal Medicine Residency Program
Director Primary Care Clinic/General Medicine Clinic, 07/1994 to 06/1997
Bellevue Hospital Center/NYUNew York, NY
I was overseeing the administrative and educational aspects of running a large inner city clinic. I had 27 fulltime attendings as well as 122 house staff working under me and we were serving a diverse patient population with unique needs
Co- Director Primary Care/General Medicine Clinic, 06/1990 to 06/1994
Bellevue Hospital Center/NYUNew York, NY
See Director description, i was sharing responsibilities with another fulltime director
Director Family Care Clinic, 06/1987 to 06/1990
Bellevue Hospital Center/NUYNew York, NY
Overseeing administrative and educational aspects of a combined Internal Medicine/Pediatrics Clinic with a staff of five attendings reporting to me
Attending Physician II, 05/1986 to 05/1987
Bellevue Hospital CenterNew York, NY
Resident Internal Medicine, 01/1983 to 01/1986
NYC Health + Hospitals/MetropolitanNew York, NY
Internal Medicine Residency Training
Education
M.D.: Medicine Karolinska Institute - Stockholms län, Sweden
Certifications
  • Diplomate Certified in the Specialty of Internal Medicine ,American Board of Internal Medicine, 1987
  • CT State License 1992-
Other
  • Member Leadership Forum Greenwich Hospital
  • Peer Coach ( trained YNHHS Spring 2017)
  • Coordinator Faculty Development Series 
  • Reviewer Annals of Internal Medicine
  • Site Coordinator Ambulatory Care Students Yale School of Medicine
  • Lead Hi Value Work group Greenwich Hospital
  • Lead Professionalism Work Group 
  • Faculty Lead iRisC  house staff Safety Curriculum
  • Liaison Outpatient Center/Internal Medicine Residency Program
  • Liaison Inpatient Nursing/Internal Medicine Residency Program -monthly  "meet and greet" and work meeting
  • Preceptor Outpatient Center
  • Teaching Attending Inpatient Service
  • Coordinator/lecturer Ambulatory Care lecture series
  • Lecturer Board Review Course
  • Reviewer Annals of Internal Medicine
Affiliations/National Organizations
  • ACP ( American College of Physicians)-Member
  • APDIM (American Program Directors Internal Medicine)
  • HVPAA(Hi Value Academic Practice Alliance)

     -  Founding member Greenwich hospital
     -  Program Committee

  • AAIM ( Academic Alliance Internal Medicine) Hi Value Committee
  • AAIM National Speaker Bureau on Hi Value Care
Professional Development -recent
  • Dale Carnegie  - 2011
  • Coordinator Greenwich Hospital Faculty Development  2015-
  • Harvard Women's Leadership Course 2016
  • APDIM (American Program Directors Internal Medicine)Conference 2017
  • HVPAA (Hi Value Practice Academic Alliance) 2017
  • IFE 2017-2018

      - Foundations of Safety, Quality and Performance Improvement                 

      - Tools for Improvement -level 2                   

      - Standards for Professional Behavior

      - Change Acceleration Process

      - Active Shooter Training

  • Peer Coach Training YNHHS Spring 2017
  • Lean In Circle  YNHHS 2018
  • National Health Management Physician Leadership Academy 2018

Award

Physician Partner in Care Greenwich Hospital 2018

-

Current Committees

Greenwich Hospital

Workplace Violence Committee
Medical Staff Wellness Committee

Peer Review Committee
Quality Council
Safety Steering Committee
HRO SSO Committee
Infection Control Committee
CME Committee
Diabetes Inpatient Joint Certification Committee
PAC ( Program Advisory Committee)
GMEC ( General Medical Education Committee)

Quality Award Committee
Residency Recruitment and Selection Committee

Chair Curriculum Committee
Chair Program Evaluation Committee
Chair Clinical Competency Committee
System
Lab Formulary Committee
Medication Reconciliation Committee

Quality/Perfomance Improvement

House Staff Quality Improvement Projects

Faculty Lead Wellness

Emotional wellbeing, Social events, Wellness afternoons, Tolls, Resilience, Financial Counseling, Career guidance


Hi Value
Reducing Unnecessary C Difficile testing ( aligns with corporate objectives and in collaboration w Lawrence and Memorial Infection Control and HVPAA ( Hi Value Practice Academic Alliance) 2017-

Reducing Low value imaging in the evaluation of Syncope 2016

Reduced Low value testing and Cost savings in Outpatient Center 2015

Revised rule out MI testing eliminating CK MB 2014

Safety
Developing of iRisc (Integrating residents in hospital Safety Culture) 2015-
Statistically significant increase in house staff engagement as measured by AHRQ, RL reporting and Good Catches - ongoing
in preparation for submission for publication

Professionalism
Resident Professionalism Curriculum and increased Patient satisfaction
-ongoing
in preparation for submission for publication

Some Examples previous Quality improvement projects
Herbal use in Greenwich Hospital Clinic
Osteoporosis Prevention
Diabetes Management in Internal Medicine Resident Clinic
Health Maintenance in Internal Medicine Resident Clinic
Palliative Care Project
Communication skills
Patient satisfaction in House Staff Continuity clinic
Identifying Barriers to Diabetes Self Care
National Committee for Quality Assurance ( NCQA) recognition for Diabetes Care in Outpatient Center (2014)
Joint Commission Recognition Diabetes Care Inpatient 2015
Implementing IPASS hand off protocol 2016

Abstracts/Publication
The Bellevue Guide to Outpatient Medicine- BMJ Books 2001 ,co -author

Kalayjian, T, Clarke, J, Mardh, E, Seelig, CB, Jones, SG. Statistically significant increase in housestaff AHRQ Safety Survey results, from 2011 to 2013, after implementation of a Housestaff Safety Council at Greenwich Hospital. Poster Presentation at the Yale – New Haven Health System Joe Zacagnino Quality Conference, New Haven, CT 2014  

McLean, C, Mardh, E, Seelig, CB, Jordan,R. Understanding the barriers to optimal DM II self-management.  Poster Presentation at the Yale – New Haven Health System Joe Zacagnino Quality Conference, New Haven, CT 2014  

Coletti, D, Newman, MJ, Lopez, E, Archer, H, Seelig, CB, Mardh, E, Franco, MJ, Davison, C, Earle, B, Bound, A. Improving clinical staff confidence and patient care through education and clinical intervention of communication skills. Poster Presentation at the Yale – New Haven Health System Joe Zacagnino Quality Conference, New Haven, CT 2014  

Mardh E,
Calzone W, Bianco M, Seelig CB, Archer H, Altmeyer V, Jones SG, Davisson C, Mitas C, Howes C, Franco F, Nwakanma U. A Hi Value Multidisciplinary Work Group and Residency Program Curriculum Lead to Reduced Testing and Cost Savings. Poster Presentation at the Yale – New Haven Health System Joe Zaccagnino Quality Conference, Bridgeport, CT 2015
 
Mardh E, Seelig CB, Calzone W, Bianco M, Archer H, Altmeyer V, Jones S, Davison C, Mitas K, Howes C, Franco M, Nwakanma U. A HI-Value Multidisciplinary Work Group and Residency Program Curriculum Led to Reduced Testing and Cost Savings. Poster presentation at the Fall Alliance for Academic Internal Medicine Week, Atlanta, GA, October, 2015  

Pallett J, Ruth J, Seelig CB, Mardh E. Modified IPASS Sign-Out Improvement Project. Poster presentation at the Joseph A. Zaccagnino Quality Conference, Bridgeport, CT (May, 2016)

Joyce C, Anderson A, Mardh E, Jones S, Seelig CB, Huang E. The Integrating Residents in Institutional Safety Culture (iRISC) System. Poster presentation at the Joseph A. Zaccagnino Quality Conference, Bridgeport, CT (May, 2016)  

Kaur m, Lodescar J, Joyce C, Mardh E, Seelig CB, Beechner C, Michaels M. Resident Professionalism and Patient Satisfaction. Poster presentation at Patient Experience Conference 2016.Winner Greenwich Hospital  

Kaur m, Lodescar J, Joyce C, Mardh E, Seelig CB, Beechner C, Michaels M. Resident Professionalism and Patient Satisfaction. Research Poster presentation at ACP-CT October 2016. 2nd prize  

Smith S, Mardh E, Seelig CB, Atin A. Hi Value Care; The impact of Education on Guideline based Evaluation of Syncope at Greenwich Hospital. Poster presentation at the Joseph A. Zaccagnino Quality Conference, Bridgeport, CT (May, 2017)  

Smith S, Mardh E, Seelig CB, Atin A. Hi Value Care; The impact of Education on Guideline based Evaluation of Syncope at Greenwich Hospital. Poster presentation at the Yale School of Medicine  Medical Education Day , May 2017  
Kaur M, Lodescar J, Joyce C, Mardh E, Seelig CB, Beechner C, Michaels M. Resident Initiated Professionalism Curriculum Led to Increased Patient Satisfaction. Poster presentation at the Joseph A. Zaccagnino Quality Conference, Bridgeport, CT (May, 2017)  

Kaur M, Lodescar J, Joyce C, Mardh E, Seelig CB, Beechner C, Michaels M. Resident Initiated Professionalism Curriculum Led to Increased Patient Satisfaction. Poster presentation at the Yale School of Medicine Medical Education Day, May 2017  

Suarez K, Mardh E,Willard P. Increasing access to Care in a Resident Staffed Medical Clinic Poster presentation at the Joseph A. Zaccagnino Quality Conference, Bridgeport, CT (May, 2017). Winner Greenwich Hospital    

Suarez K, Mardh E,Willard P. Increasing access to Care in a Resident Staffed Medical Clinic Poster presentation at the IHI Conference Orlando December 2017 

Suarez K, Mardh E,Willard P. Increasing access to Care in a Resident Staffed Medical Clinic Poster presentation at the IHI Conference Orlando December 2017 - IHI website Story Board

Seelig C, Mardh E, Joyce C, Jones S,Kalayjain T, Clarke J, Farrell K, Song MJ  Integrating Residents into Institutional Safety Culture by a Resident Led House Staff Safety Council   - accepted SGIM Spring Meeting 2018
Abstracts- 2018

 Mardh E ,  Seelig C .Implementing a Hi Value Educational Curriculum at Greenwich hospital Internal Medicine Residency Program- House Staff as future Leaders of change  . Poster Presentation at Yale Medical Education Day Spring 2018


Modak M, Sheikh O, Mardh E, Fry C, Rogener J, Chen S, Seelig C, Making a C Difference- The Impact of a multilevel Educational Initiative Based on IDSA C Diff guidelines. Poster Presentation at Yale Medical Education Day Spring 2018


 Seelig C, Jones S ,Mardh E, Chand A , Joyce C  . Integrating House staff in Institutional Safety Culture Improves Safety Outcomes - YNHHS Patient Experience  Spring 2018


Mardh E , Seelig C .Implementing a Hi Value Educational Curriculum at Greenwich hospital Internal Medicine Residency Program- House Staff as future Leaders of change . HVPAA Poster presentation 2018 - Silver Prize


Modak M, Sheikh O, Mardh E, Fry C, Rogener J, Chen S, Seelig C, Making a C Difference- The Impact of a multilevel Educational Initiative Based on IDSA C Diff guidelines. HVPAA ( Hi Value Practice Academic Alliance) Poster presentation  September 2018 


Modak M, Sheikh O, Mardh E, Fry C, Rogener J, Chen S, Seelig C, Making a C Difference- The Impact of a multilevel Educational Initiative Based on IDSA C Diff guidelines.  CT American College of Physicians  Poster presentation October  2018 - 2nd prize  Original Research 


Mardh E , Seelig C .Implementing a Hi Value Educational Curriculum at Greenwich hospital Internal Medicine Residency Program- House Staff as future Leaders of change Accepted APDIM ( American Program Directors of Internal Medicine ) October 2018 Poster presentation


Seelig c, Mardh E, Jones S, Giacomo C,  Workshop Integrating Residents in Institutional Safety Culture - APDIM October 2018

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Related Experience
The University of Akron - Diversity In American Society, Instructor Akron, OH 09/2015 - Current
  • Designed course syllabus and taught the course face-to-face and online. Course content centered on culturally diverse issues and formal and informal systems of inequality.
  • Examined the plight of marginalized people through sociological, political, and cultural theories.
  • Exposed students to culturally diverse peer student support services and campus resources.
  • Facilitated weekly student lead discussions around issues of diversity, sexism, racism, able-ism.
  • Organized and moderated student presentations on issues around diversity.
The University of Akron - Black Experience, Instructor Akron, Ohio 01/2015 - 08/2017
  • Developed era-specific final projects each section of the Black Experience history course (1), (1), 1954-Present).
  • Fostered students' commitment to lifelong learning by connecting course materials to broader themes, current events, and community outreach
  • Wrote course materials such as syllabi, homework assignments, and handouts.
  • Wrote, administered and graded midterm and final examinations.
  • Coached students on public speaking and presentation skills.
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives.
  • Collected, analyzed and tracked data on student progress using [Software] to update and enhance learning plans.
  • Wrote reading lists to optimize student experience and enhance understandings of Black History and American history.
  • Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
The University of Akron - Pan African Studies, Instructor Akron, OH 09/2014 - 05/2017
  • Designed course curriculum that implemented core competencies of Pan African studies- exploring the use of education and educational contributions of African Americans as a tool of social, political, and economic change.
  • Taught the course face-to-face and a hybrid course (30% online).
  • Facilitated learning and understanding of key philosophical paradigms of integrationist, separatist, nationalist theories of African American formal and informal education.
  • Created and implemented core curriculum project where students integrated Pan African philosophical paradigms with composing solutions to a current local issue impacting the African American community (Pan African Studies in Action Project).
The University of Akron - Assistant To Program Director Akron, OH 09/2012 - 06/2014
  • Cohesively worked with key administrators to transition Public Administration and Urban Studies department to the new environment.
  • Stream-lined the communication process between Public Administration and Urban Studies and Political Science students.
  • Key skills in Microsoft Office, PeopleSoft, Oracle, Student academic auditing system DARS.
  • Coordinated with key public officials and non-government institution in managing and administering major public outreach programs for student internships and fellowships.
  • Advised Masters' students in their scholastic performance and progress within the Public Administration and Urban Studies and Political Science departments.
  • Collaborated with the Political Science department executive assistant to help political science masters degree students and masters of public administration students adjust to the new environment and new policies.
The University of Akron - Graduate Assistant/Instructional Support/Teaching Assistant Akron, OH 02/2010 - 06/2014
  • Strategized and implemented departmental online instructional training of PAUS faculty in the department online Masters Classes (Springboard).
  • Pi Alpha Honors Luncheon coordinator.
  • D.C Seminar class (Summer Intercessions) co-coordinator/facilitator.
  • Online instructor and guest lecturer Personnel Management (January 2010) and Public Budgeting (February 2011).
  • Trained, advised, and managed the performance of the staff of graduate assistants (2010-2011).
Carnegie Mellon University - Diversity Management Coordinator Pittsburgh, PA 01/2000 - 07/2006
  • Increased communication with potential "Building Our Network of Diversity" (BOND).
  • Created and implemented programs targeting the recruitment of underrepresented students through campus visits, overnight programs, on and off campus interviews.
  • Designed postcards for targeted for mailings highlighting different themes.
  • Coordinated admission travel in visiting selected cities where prospective students could meet and interview with an admission counselor.
Carnegie Mellon University - Associate Director of Admission Pittsburgh, PA 02/2004 - 08/2006
  • Organized campus-wide activities for prospective students to engage in the college environment.
  • Initiated and maintained contact with students, families, high school, and college awareness programs throughout the application process.
  • Coordinated the recruitment of underrepresented students via high school visits, on-campus programs.
  • Co-chaired a city-wide outreach program, College Success 101, a day-long event that equipped, 11th, and 12 graders with tools for college preparation.
Affiliations
  • Member: University of Akron's ExCEL Center Faculty Member Advisory Council (October 2015-Present)
  • Member: Pan African Studies Advisory Council (March 2015-Present)
  • Member: American Society of Public Administrators (2010 - Present)
  • Member: Conference of Minority Public Administrators (2010 - Present)
Summary

Knowledgeable instructor with expertise in classroom management, lesson planning, and problem-based classroom instruction.

Skills
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • PeopleSoft
  • Web-page design/Html
  • Program development
  • Program Implementation
  • Program Evaluation
  • Strategic Planning
  • Budgeting
  • Course planning
  • Online Instruction
  • Online curriculum development and management
  • Creative instruction style
  • Organized and detailed
  • Personable and approachable
  • Culturally-sensitive
  • Enthusiastic
Education
12/2018 The University Of Akron Akron, OH Ph.D.: Public Administration and Urban Studies
The University of Akron Akron Ohio Master of Arts: Masters in Online Instructional Technology
Geneva College Beaver Falls, PA Master of Arts: Higher Education
Westminster College New Wilmington, PA Bachelor of Arts: Sociology
This resume is created in 7 minutes.
Skills
  • Office Management
  • Staff Development & Supervision
  • Budget & Cost Containment
  • Meeting & Event Planning
  • Time Management Skills
  • Proficient in MS Office Applications
  • Exceptional Organizational Skills
  • Report & Document Preparation
  • Database & Record Management
  • Verbal & Written Communication Skills
  • Excellent Interpersonal Skills
  • Teamwork & Collaboration
Experience
Director of Administration & Human Resources
January 2015 to July 2017
  • Assisted in staffing decisions that included recruiting, reviewing applications, interviewing, terminations, and the development of job descriptions.
  • Set up and maintained employee files from hire to end of employment.
  • Benefit plan administration including the distribution of written and verbal information informing employees of their benefits, compensation, and personnel employment policies.
  • Reviewed operating practices & procedures to determine whether improvements could be made in workflow, reporting, or expenditures while analyzing workflow, establishing priorities, developing standards, and setting deadlines.
  • Evaluated technology use and needs then recommended improvements for hardware and software upgrades.
  • Monitored facilities to ensure they remained safe, secure, & well maintained.
  • Planned, administered, and controlled budgets for contracts, equipment, & supplies.
  • Executive level support to lead pastor including the handling of his calendar, schedules, and email.
  • Approved time sheets, PTO, and assisted with payroll processing.
June 2005 to July 2017 Good Shepherd Lutheran Church Madison, WI
Office Manager
January 2005 to January 2015
  • these responsibilities continued in my current administrator role).
  • Maintained records management database and reporting, managed company website content, online registrations, and calendar system scheduling building space at two locations.
  • Supervised and trained administrative staff to ensure the smooth and timely flow of work projects and processes.
  • Assisted several organization Boards by attending meetings, compiling, distributing meeting minutes, and ensuring proper compliance and recordkeeping.
Associate Director
January 2002 to January 2005
Association of Lutheran Development Executives Verona, WI
  • Membership & Communications - Telecommute/Remote Office Position.
  • Managed membership projects & initiatives working within parameters of the strategic plan.
  • Annual national conference responsibilities included site visits and negations, recruitment of exhibit vendors and execute exhibit hall placement, speaker contracts and arrangements, banquet coordination, and production of promotional materials.
  • Handled the design, layout, and distribution of quarterly association newsletter and monthly chapter news.
Education and Training
Academic Diploma James Madison Memorial Madison, WI
Skills
administrative, benefits, budgets, Budget, Excellent Interpersonal Skills, hardware, contracts, Database, email, Event Planning, layout, meetings, MS Office Applications, Office, newsletter, Office Management, Organizational Skills, payroll processing, personnel, policies, processes, promotional materials, speaker, recruiting, recruitment, reporting, scheduling, Staff Development & Supervision, staffing, strategic, Teamwork, Time Management, upgrades, website content, workflow, written, Written Communication Skills
This resume is created in 7 minutes.
Professional Summary
Dedicated and goal-driven professional equipped with diversified experience across the corporate and military (retired veteran) settings; complemented with expertise in providing top-quality customer service and assistance. Possess outstanding ability to anticipate and address customer needs to drive client satisfaction and retention. Exemplify effectiveness in leading and collaborating with other professionals to ensure the achievement of organizational goals and objectives. 
Skills
  • Excellent communication skills
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Team building
  • Employee training and development
  • Professional phone etiquette
  • 60 WPM typing speed
  • Articulate and well-spoken
  • Flexible
  • Social media knowledge
  • Multi-line phone proficiency
  • Administrative support specialist
  • Filing and data archiving
Work History
Fraud Representative, 05/2016 to 10/2016
FIRST CITIZENS CREDIT UNION FAIRHAVEN, MA
  • Setting up internal or external accounts o pay member's loans or make deposits into other accounts.
  • Verify debit cards and signature cards.
  • Investigating fraud on member's cards and issuing credits​.
  • Directed guests and routed deliveries and courier services.​
  • Opened and properly distributed incoming mail.​
  • Helped distribute employee notices and mail around the office.
  • Completed data entry, tracked reissue debit cards and maintained the returned card tracking system.

Teller, 04/2015 to 10/2016
NORTHEAST CREDIT UNION PORTSMOUTH, NH
  •  Delivered top-quality account services to customers.
  • Process deposits and loan payments.
  • Encashment of checks; issuance of savings withdrawals,
  • Recording night and mail deposits.
  • Sales of cashier's checks, traveler's checks, and series e-bonds.
  • Provided prompt response to customer queries and directed clients to appropriate bank services.
  • Directed guests and routed deliveries and courier services.
  • Opened and properly distributed incoming mail.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.




YOUNG CHAMPIONS ASSOCIATE DIRECTOR, 01/2015
YOUNG CHAMPIONS NORTH HAMPTON, NH
  • Organized all new hire, security and temporary paperwork.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.


EXECUTIVE FLIGHT ATTENDANT, 01/2000 to 01/2014
UNITED STATES AIR FORCE
  • Ensured passenger safety during aircraft operations by briefing them on safety measures and demonstrating proper utilization of emergency equipment and procedures.
  • Assumed full responsibility in orderly expeditious evacuation of passengers and crew and the provision of emergency medical assistance.
  • Took charge of ensuring passenger comfort during aircraft operations, including delivery of cabin service and monitoring passengers in-flight.
  • Prepared menu plan and worked with designated personnel regarding meal requirements.
  • Maintained adequate supply of foods and other necessities for serving meals and beverages.
  • Oversaw loading and offloading procedures, including validation of passenger manifest.
  • Generated records and documents, such as cash collection forms.
  • Assisted passengers in processing foreign clearance requirements; such as immunizations, customs, and courtesies, entry and departure procedures, and necessary documentation.
  • Successfully completed the following flights with Vice President, Secretary of State, Secretary of Defense, First Lady, congressional DVs, foreign dignitaries, and US Air Force leaders


INSTRUCTOR, ­ENLISTED AIRCREW UNDERGRADUATE COURSE, 01/2006 to 01/2010
UNITED STATES AIR FORCE SAN ANTONIO, TX

AIRBORNE BATTLE MANAGER, 01/2001
TUCSON, AZ
Education
WORKING TOWARDS BACHELOR OF SCIENCE DEGREE: CRIMINAL JUSTICE, 2014
American Military University - Charlestown, WV


ASSOCIATE'S DEGREE: INSTRUCTOR OF TECHNOLOGY AND MILITARY SCIENCE, 2008
COMMUNITY COLLEGE OF THE AIR FORCE - MONTGOMERY, AL
INSTRUCTOR OF TECHNOLOGY AND MILITARY SCIENCE



Associate of Applied Science: AVIATION OPERATIONS, 2007
Community College of the Air Force - Montgomery, AL
JUVENILE DELINQUENCY


COURSEWORK : CRIMINAL JUSTICE, Park University - Parkville, MO


COURSEWORK: LIBERAL ARTS, St. Leo University - St Leo, FL
CRIMINAL JUSTICE


COURSEWORK: CRIMINAL JUSTICE, Pima Community College - Tucson, AZ
Additional Information
  • TOP SECRET CLEARANCE/SENSITIVE COMPARTMENTED INFORMATION (SCI)/DIRECTOR OF CENTRAL INTELLIGENCE DIRECTIVE (DCID
  • CERTIFIED DEPARTMENT OF DEFENSE SEXUAL ASSAULT ADVOCATE DSAACP LEVEL 1
  • AMERICAN HEART ASSOCIATION FIRST AID/CPR CERTIFIED
  • OCCUPATIONAL INSTRUCTOR CERTIFICATION
  • COURT APPOINTED SPECIAL ADVOCATE FOR CHILDREN (CASA)
  • MEMBER AMERICAN LEGION
This resume is created in 7 minutes.
Summary
Solution-oriented, highly decorated professional seeking a position in sales management or communications, in an industry-leading health care company, with opportunities for development.
Accomplishments
  • Profiled/ featured in PharmaVoice, PM360, MM&M, Economist UK, Pixels and Pills.
  • Lectures provided for the following organizations: Massachusetts Biotech Council, Society for Pharmaceutical and Biotech Trainers, Waseda University (Japan), Northeast Clinical Outsourcing Group, Digital Pharma East, Direct-to-Consumer Marketing, Public Relations Summit (Q1), Social Media for Pharma (ALI).
Experience
March 2010 to Current
Corporate Communications Cambridge, MA Associate Director
  • Internal and Digital Communications Millennium: The Takeda Oncology Company FORUNE, "100 Best Company to Work For" Directed company internal communications team.
  • Responsible for the execution of all internal company-wide and external corporate events.
  • Maintain company engagement through a variety of media including internal SharePoint portal, visual communication monitors, video announcements and learning events Tasked with driving employee engagement annually by creating a series of sales contests, strategic challenges and communication of the long-term company vision Develop all global executive communications Successfully developed custom iPad promotional platform for field sales team.
  • Included adopting a MDM, creating multiple custom applications and implementation of closed loop marketing system Responsible for development of global digital strategy including, external websites, recruitment portals, social media, marketed pharmaceutical and corporate branding Create a global internal communic.
January 2008 to March 2010
Millennium Pharmaceuticals Inc Cambridge, MA Senior Manager
  • Responsible for managing team of trainers and communication specialists Created and implemented field-wide selling model including coaching tools and CRM application Orchestrated three product launches and helped organization achieve +20% growth with market mature lead product for two consecutive years Develop complex marketing and training materials for medical, commercial and corporate team.
  • Extensive work related to project management, instructional design and translation of detailed medical information into training materials Create brand messaging and successfully translate into sales training materials and programs which drive increased sales and growth in market share.
  • Migration of all training materials into a digital format with extensive involvement in brand planning Responsible for development and execution of all aspects of eTraining Strategy Vital member of the annual brand planning including generating ideas, developing strategy and presenting tactics to company-wide cross-functional tea.
April 2003 to December 2007
Millennium Pharmaceuticals Inc Rochester, NY Senior Oncology Sales Specialist
  • Successful management of sales territory included: populating all account data, developing national key opinion leaders, and appropriate triage of clinical information.
  • Exceeded sales quota for every year in territory.
  • Appointed to several positions of leadership including: Regional Trainer, Field Advisory Board, Reimbursement Field Team Member, National Sales Meeting Core Development Team.
  • Oncology Field Sales.
May 1999 to April 2003
Ortho Biotech Oncology. A Johnson and Johnson C Rochester, NY Senior Institutional Product Specialist
  • Represented three biotech products across clinics and hospitals in Western New York and Northern Pennsylvania, achieved a superior rating during this time, held several regional leadership positions.
  • Specialized in the area of Hematology, Lung and Breast Cancer.
  • Achieved top 25% in ranking throughout all four years.
January 2009 to January 2010
PM360 Think Tank VELCADE Brand Plan
  • Millennium Political Action Committee Member of MD and RN sub-team.
January 1753 to January 1753
Leader Regional Trainer and Advisory
January 2008 to January 2010
Education
1999
Hillsdale College
Hillsdale, MI
Biology Chemistry
Bachelor of Science
Additional Information
  • HONORS Outstanding Contributor Top company-wide award, consecutive winner; different departments 2008. 2009. 2011 STAR Award Awarded three consecutive years 2008 - 2010 Millennium Cup Winner First MPI STC winner ever 2008 VELCADE "Revving it Up" to 2007 Award Finished first in the nation 2006 Doxil Teal Pyramid Sales Finished first in the nation 2003 Teal Diamond Award Top District Sales Representative 2000. 2002 ACHIEVEMENTS Expert Member Digital Health Coalition 2011-2012 Member
This resume is created in 7 minutes.
Professional Summary

An Award winning leader and visionary with more than 14+ years experience in achieving breakthrough results and competitive advantage.  Proven track record of identifying and bringing creative ideas to foster and drive execution while creating a unique culture.  Innovative executive who constructively challenges conventional thinking, fosters open dialogue and promotes frank discussion of tough issues in order to drive change.  Uniquely skilled at helping companies select and develop talent in order to deliver dramatic business results and transformation.  Uniquely able to rally and align all levels of employees from executive to frontline.

 

 

Work History
Senior Manager Global Customer Operations, 08/2015 to Current
LinkedIn Sunnyvale, CA
  • Grow and double the size of a Global Team of Managers and Analysts who handle billing, invoicing and collection inquiries.  Refining tools, processes and policies to change the way LinkedIn handles the customer experience and payments
  • Spearhead a company wide Career Development Program from inception through rollout to transform the way LinkedIn supports employee development
  • Improve customer satisfaction globally from 65% to 89% over a period of 3 quarters 

 

 

Director of Customer Solutions, 02/2014 to 08/2015
AWeber Communications Chalfont, PA
  • Drove the success of the Customer Solutions Team in customer satisfaction from 89% to over 96% in areas of Technical Support, Billing, Social Media and Sales
  • Implemented a Customer Retention program including Leadership training to improve overall churn from 7.75 to 4.5% 
  • Created and implemented an Internal Quality Review program for evaluations on phone calls, trouble tickets, social media posts and chats which had a direct impact on moving the needle of our Net Promoter Score from 52% to over 65%

 

Global Support Operations Manager, 11/2012 to 02/2014
NETFLIX Santa Clara, CA
  • Led a training and development project with a 98% success rate on newly hired professionals including an over 60% promotion rate into other roles within Netflix
  • Spearheaded the PIN program which showcased our teams to support the Global network achieving extraordinary results with multi-lingual support
  • Ran a team of Global Support professionals who work on technical support and social media issues but also project management, knowledgeable content updates, customer facing outage management, beta testing, etc

 


Senior Manager of Customer Retention, 06/2012 to 11/2012
DirecTV Boise, ID
  • Implemented a strategy which led to site improvement in CSAT and first call resolution by over 47% than previous years' results by leading a team of call center managers specializing in the Retention call type

 

 


Manager, 01/2010 to 11/2011
Starbucks Coffee Henderson, NV
  • Created and drove a plan which created measurable improvements in all areas from Sales, Partner Satisfaction, Customer Satisfaction and Drive Through Speed and Quality for over six different locations in the Las Vegas Market. Ex: Seven Hills location went from 69% to 91% in eight weeks in the area of Customer Satisfaction
  • Ensured high Partner Satisfaction results in areas of career development, scheduling, shift satisfaction as well as additional areas for growth



Associate Director of Technical Support, 02/2002 to 12/2009
T-MOBILE USA Allentown, PA
  • Led and developed approx 1000 indirect technical care agents and 20 direct managers in delivering world class service to 25M+ customers while managing a $20M annual budget
  • Reduced attrition from 42% to 18% within 12 months which resulted in saving roughly 400 employees at a cost of $14k per employee 
  • Improved overall employee satisfaction rate from 65% to 89% in less than 12 months 
  • Relocated 4 times in 5 years due to company needs as well as personal career development. Held roles including Coach, Trainer, Team Manager, Vendor Manager and Leadership Development Manager throughout my career



Education
MBA: Business Administration, 2011
American Intercontinental University - Atlanta, GA
  • Graduated Summa Cum Laude
  • GPA 3.63
  • Concentration in Psychology and Development

BBA: Business Administration, 2007
American Intercontinental University - Atlanta, GA
  • Graduated Summa Cum Laude
  • GPA 3.73

Associate of Science: Computer Information Technology, 2005
Northampton College - Bethlehem, PA



Accomplishments
  • Peak Achievement Award from T-Mobile due to exemplary performance - Top 1% of the Company 
  • Manager of the Quarter award due to results, living the mission and values and having impact on others successes' at Starbucks
This resume is created in 7 minutes.
Summary

Accomplished Project Manager with 18 years of overall IT experience with 14 years of experience in full Software Development Life Cycle (SDLC) implementations of software solutions from initial conceptualization to production deployment. Solid expertise in leading Software Application Development and Support teams focused on enterprise architecture including design, development, support and maintenance of software applications and full project life cycle implementations. Focused on fulfilling enterprise solution needs in accordance with the organizational long term IT vision with optimal resource utilization and successful on-time, on-budget project delivery and deployment. Highly skilled in Business Analysis, Budgeting and Team Management within medium to complex environments. With a diverse industry and technology background, able to effectively bridge the IT / business communication gap and work effortlessly with globally distributed teams dispersed in various geographic locations.

Core Competencies

Software Development Life Cycle (SDLC) Management

Enterprise Architecture - Software Applications Implementation and Support

Project Management Methodologies – Waterfall, Agile and Scrum

Establishing Standards and Policies, Ensuring Governance and Compliance

Mobile App Development for iOS and Android

ITIL Certification

Risk Analysis and Mitigation

Establishing Priorities for Cross-Functional Teams

Globally dispersed teams (onshore and offshore)

Requirements Definition and Analysis

Six-Sigma

PMP Certification (In Progress)

Management, Leadership and Team Building of Software Development Teams

Software Applications Design, Architecture and Enterprise Software Portfolio Management

Project Scope Development, Cost, Budget and Schedule Management

PMBOK Principles, Processes and Methodologies

Managing Stakeholder and Business User Expectations

PCI, HIPAA and SOX Compliance

System Migrations, BI and Data Governance

Specification Documentation (Project, Technical)

Change and Release Management

SLA Management

Certifications and Continuing Education

PMP - In Progress

IBM Certified Application Developer

CompTIA Project +

Six Sigma

ITIL v3

SCRUM Master

SDLC,SCRUM, Agile, ITIL, Six Sigma, SOX Compliance,PCI Compliance

PMP, PMBOK Principles,Risk Management, Quality Management, Cost

Management, Schedule Management

Mobile App Development

Technical Proficiencies

Project Management Tools: MS Project, Oracle Primavera, Clarity, JIRA Agile, ScrumWise, BaseCamp, ProjExec, MS Visio

SharePoint: SharePoint Server 2013/2010, SharePoint Designer, SharePoint Foundation

Microsoft Stack:.Net, , SQL Server, TFS (Team Foundation Server), InfoPath Designer, IIS, Active Directory, Exchange, MIcrosoft Office (Word,Excel,PowerPoint)

Web: JavaScript, jQuery, JSON,HTML, CSS, PHP, MySQL

IBM Lotus Domino: Lotus Domino, XPages, DECS, LEI, Notes API

Collaboration and Social Apps: IBM Connections, IBM Sametime

CRM: Sugar CRM, Oracle CRM

Document Management System: Alfresco Document Management System

Mobile Apps Development: XCode, PhoneGap, Titanium

Middleware/Integration Tools/ BI: SSIS, Logi BI System, Microstrategy, Roambi, IBM CastIron

DBMS: SQL Server, DB2, Oracle, JD Edwards EnterpriseOne, Access, Sybase

Prototyping/Mockup/WireFrames: Axure, Balsamiq, Fireworks

ITSM Software: FrontRange HEAT, HDPro, Remedy, ServiceNow

Education
MBA 2017 Schiller University
Bachelor of Science, Telecommunications Engineering and Comp Science Bangalore University
Experience
Senior Project Manager / Associate Director of Implementations Jul 2014 to Current
TSYS Atlanta, GA
  • Responsible for the execution of SDLC IT projects that are client -facing, impact across the enterprise and are defined as multi-discipline with high complexity and scope using Agile, Iterative or Hybrid Waterfall-Agile methodologies.
  • Responsible and accountable for the day to day management and oversight of a portfolio of several large scale development projects (5 to 8 simultaneous projects with several work-streams each).
  • Responsible for management and hands-on supervision of software application development, implementation and support teams. 
  • Lead project teams and facilitate the communication and interaction among all functional representatives/key stakeholders from initiation to completion of each project.
  • Matrix manage a cross-functional staff of highly skilled developers, business analysts and testers based in multiple geographical locations in the areas of budgeting, performance management, resource management and career development of teams.
  • Organize and manage internal and external resources required to support and execute the project.
  • Report to management the status of projects as they track against phase review objectives, schedule, budget and risk.
  • Review, approve and manage project approach, structure, and charter through the establishment of project requirements and planning which are in support of the business and client objectives.

Highlights of Selected Projects

  • Implementation of Loyalty Rewards systems using .Net, SQLServer, SharePoint
  • Implementation of Credit Card processing systems using Java, Oracle ExaData, APIs 
  • Conversion of millions of accounts to loyalty rewards
  • Optimization of back-end processing of account files and transaction systems - Mainframe, Oracle Database, XML 
IT Project Manager Dec 2013 to Jun 2014
SunTrust Banks Atlanta
  • Provide project management of SDLC, infrastructure and ITIL process related projects for PMO in SunTrust.
  • Deliver and Implement solutions to the various Lines of Business within SunTrust.
  • Responsible for collaborating with the technical team of designers, engineers and developers to design, build and implement solutions.
  • Manage and provide communications to all stakeholders, business users including Project Sponsor, and Executive Management team the weekly status reports/dashboards, metrics and project documentation.
  • Manage project related schedules, project plans and project artifacts.
  • Responsible for creating and monitoring budget and tracking expenditure and cost variances.
  • Responsible for entire project compliance and adherence to organizational governance and project life cycle methodologies.

Highlights of Selected Projects  

  • Enhancement of supplier management application - .Net, SharePoint, SQLServer
  • Upgrades to SQL Server – 2008 R2 to 2012
  • Migration of Windows servers
  • Implementation of Incident Communication Application - .Net, SharePoint and SQLServer
  • Implementation of new Incident Analytics Application system - SharePoint
  • Digital optimization application and SNET resiliency platform.
Senior IT Project Manager Apr 2013 to Dec 2013
Triumph Software Solutions Atlanta, GA
  • Provide Project Management Services over all phases of enterprise-wide IT Software Applications for internal business users and external corporate clients.
  • Responsible for management and supervision of software application development, implementation and support teams. The teams were based at onshore and offshore locations.
  • Provide technical, analytical and functional leadership and guidance to the software development team.
  • Design, build and manage enterprise architecture and middleware solutions to integrate disparate software systems, data systems and application components.
  • Design and manage development of BI (Business Intelligence) Dashboard systems.
  • Estimate, prepare and present budgets to the steering committee. Anticipate, monitor and track variances.
  • Design and create prototypes and mock-ups of products and applications using wire-framing and prototyping tools.
  • Documentation and reporting of High Level software design and Low Level software Design per software specifications, creation of Dataflow design diagrams, ER (Entity Relationship) diagrams, Database schema diagrams, workflow diagrams, data model diagrams and flowcharts.
  • •Detailed Technical Software design specification and project scope documentation from functional and technical requirements gathering.
  • Establish, implement and enhance product build mechanisms, coordinate between the development team, QA team and project stakeholders to define build and product release schedules.
  • Troubleshoot and ensure timely resolution of build failures and build issues with development team.
  • Projects include conversion of legacy systems to new architecture, web-enablement of existing applications, migration of Lotus Domino applications to SharePoint, Enterprise Content Management, maintenance of application portfolio and creation of Mobile Apps.
  • Application LifeCycle Management (ALM) - Establishment of Production, Integration Testing, UAT and Development farms.
  • Role involves project management of analysis, design, architecture, coding, development, testing, deployment, source control, implementation and support of numerous Desktop, Web, Mobile and SOA Applications using Agile, Scrum and Hybrid methodologies.
  • Manage Native Mobile Apps development with XCode and Hybrid Mobile Apps with PhoneGap and Titanium.
  • Conduct project status meetings with the IT Team and stakeholders to communicate organizational goals, discuss software design and coding, ensure complete implementation of the IT applications, on-going maintenance and support of the software, ensure that SLAs (Software Level Agreements), software deliverables are met and manage the client's expectations for the project.

Highlights of Selected Projects 

  • Project: Sugar CRM (Customer Relationship Management) System

CRM solution for corporate sales and marketing Activities, Projects, Opportunities, Leads, Accounts and Contacts.

  • Project: Raw Material Supply Management

Application for management and workflow of raw material supplies, supplier directory and tracking.

  • Project: ECR -- Environmental Compliance Reporting

Application for management and storage of Permits and regulations, Compliance Tasks, Audit Schedules, Facility Verification and Non-Conformance details.

  • Project: CCA –Contract Commitment Authorization

Application for Contract Management of contracts with suppliers and vendors with authorization and approval cycles of contracts with tracking of expiration dates, contract budgeting and departmental commitments using Web Services architecture.

  • Project: Workplace Health and Safety Reporting

Application for tracking of workplace safety and health incidents and creation of non-compliance reports.

  • Project: Capital Expenditure and Authorization

Application for intra company capital expenditure tracking and approval of project budgets and accounts for various business units and departments.

  • Project: IBM Connections Middleware

Enterprise Architecture - deployment, implementation and support of IBM Social Software platform as a middleware integrated with LDAP, internal Domino/SQL Server Databases and ProjExec Project Management Software.

IT Project and Business Applications Solutions Manager Oct 2008 to Apr 2013
Territorial Headquarters of The Salvation Army Atlanta, GA
  • Managed and led architectural design, development, integration and deployment of enterprise applications and solutions with management and supervision of application development team for all phases of IT Software Development and Implementation projects.
  • Provided Software Development Lifecycle (SDLC) Management over all phases of enterprise-wide IT Software Applications within a multidivisional, multi-state, 12,000-user organization. Managed software application development, QA, implementation and deployment teams. The teams were based at onshore and offshore locations.
  • Established Build and Release processes for IT, QA and software applications deployment teams that allow for a smoother flow of product releases.
  • Manage support for all installed applications including mission critical ones by ensuring compliance of SLAs (Service Level Agreements) with on-site, remote and on-call after hours support.
  • Establish enterprise architecture, design and deploy middleware and data warehouse solutions to integrate different software systems located in geographically diverse areas and business units.
  • Manage development and integration of BI (Business Intelligence) Dashboard systems.
  • Establishment of application development best practices, standards, policies, methodologies for SDLC and IT departmental procedures. Ensure adherence to corporate and regulatory requirements.
  • Develop detailed technical documentation, software design specifications, project scope, project plans and deliverables.
  • Creation of budgets and cost estimation.
  • The projects involved creation of collaboration solutions, Enterprise Content Management, Document Management, Enterprise Search, Portals.

Highlights of Selected Projects 

  • Capital Asset Requisitions :

Enterprise-wide Application for the business process workflow acquisition of major capital assets involving multilevel approvals, review and automated creation of board agendas and minutes. The system utilizes a complex security mechanism to ensure dynamic and on-the-fly granting of permissions and rights to only those users with appropriate access at each stage of the workflow process and each level of divisional authority.

  • Help Desk Software Project :

Configuration, Deployment and Implementation of an enterprise-wide Help Desk Software System.

  • IT Asset Management Project:

Application for the monitoring, tracking and workflow of IT Assets and Loaner Equipment.

  • Candidates Management System Project:

Application for the management of recruitment and enrollment of future officers.

  • Credit Card Processing Project with Authorize.net:

Solutions Architecture, Setup and Implementation of a credit-card processing system through payment gateway for online payment transactions. Uses Web Services Architecture.

  • Alfresco Document Management System SOA Project:

Architecture, Setup, Configuration, Implementation, Deployment and Support of an enterprise wide Document Management and Portal System catering to 13 state, 9 division, 10,000+ users.

  • Project Management Application Software Project:

Application for the management of departmental projects, tasks, assignments, billing and schedules.

  • Grants and Contracts –Social Services Project:

Application for the management, monitoring, tracking and workflow of social services grants and contracts

  • MTK Ministry Toolkit Project:

E-commerce application for online transactions of ministry materials.

Business Intelligence Dashboard System (Middleware):

An enterprise wide portal middleware integrating data from SQL Server, Lotus Notes Domino, Great Plains, Access, CRM and other disparate data systems into a Business Intelligence and Analytics platform that is available to the users, stake holders and decision makers via mobile, web and client interfaces.

Project Lead Dec 2002 to Oct 2008
Interface Inc Atlanta, GA

Role involved requirements-gathering, analysis, coding, development, testing, deployment, implementation, maintenance and user training of more than 25 projects and web applications.

Highlights of Selected Projects

  • Project World Products and Services:

Web and client based application that functions as the repository of the products and services of the entire company with workflow functionality for various business divisions and brands of the company.

  • Project XML Request Processing:

It functions as the middleware application for the order management and processing cycle with data pulled in from the online orders, matched against the products/inventory databases and stored on the backend databases on SQL Server and JD Edwards E1.

  • Project Sales Force Automation:

Application that is used by the account executives and sales support to process sales functions such as account creation, contacts and projects with inputs from the web leads application.

  • Project Advance Notice Processing:

Application that processes order acknowledgments, shipping notifications (BOLs) and invoices for customers who subscribe to these advance notices.

•The customers choose the format of the acknowledgments/shipping notices/Invoices as text/XML/HTML.

  • Project Purchasing Management:

Web and desktop application for management, tracking and approval of purchasing workflow processes.

  • Project Cost Quoting:

Web and client based application for management and tracking of Cost Quoting Activity.

  • Project Safety Incident Reporting:

Web and client based application for creation of reports of safety related incidents and non compliance.

  • Project Asset Management:

Application of company wide assets by business units, departments and types of assets.

  • Project Change Management System:

Web based application used by the entire company for service requests, trouble tickets, Move/Add/Change requests with workflow mechanism for approval routing and tracking.

  • Project Content Publisher:

Application that users log on to make changes to departmental/business unit specific content on the company intranet. Uses MIME to HTML conversion code.

  • Project ISO Documentation

Application for processing workflow of ISO Documentation functions including Periodic review, Periodic Re-Training, approval cycles and revision cycles of ISO 9001 and ISO 14001 documents.

IT Project Leader Sep 2001 to Oct 2002
BOSS Inc Atlanta, GA
Project Leader Aug 2000 to Aug 2001
ALTA Atlanta, GA
Solutions Designer Oct 1999 to Jul 2000
IBM Atlanta, GA
Project Leader Feb 1999 to Oct 1999
KeyBank Cleveland, OH
Team Leader Oct 1998 to Feb 1999
BellSouth Business Systems Atlanta, GA
Team Leader Dec 1997 to Oct 1998
Siemens AG
Team Member Oct 1996 to Oct 1997
Software Technology Group
Team Member Feb 1994 to Sep 1996
Impact Software
Affiliations

Project Management Institute (PMI), Member

ATLUG (Atlanta Chapter, IBM Users' Group), Member

Al Fresco Users' Group, Member

.Net Users Group, Member