Call Center Representative resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • High customer service standards
  • Telecommunications knowledge
  • Strong problem solving ability
  • Dedicated to process improvement
Recognized for outstanding customer service. Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
WHATABURGER February 2017 to April 2017 Cashier
Longview, TX
PDQ TEMPORARIES- RANGERS STADIUM August 2016 to December 2016 Cahier, Waitress
Ft Worth-Arlington, TX
GUNNS DRY CLEANERS August 2016 to December 2016 Linen Crew
Ft Worth, TX
STATEWIDE APPEAL April 2016 to June 2016 Call Center Representative
Denton, TX
Education and Training
Frankston High School High School Diploma Frankston, TX
Tyler Junior College Tyler, TX
TABC Certified Expires 2018
This resume is created in 7 minutes.
Professional Summary

Experienced Claims Adjuster with the ability to professionally handle minor to complex life claims for customers. Adapt at working directly with customers and providing guidance throughout the claims process. Committed to successfully managing a complex case-load and ensuring each party is satisfied with the outcome.

  • Database management
  • Organizational skills
  • Professional demeanor
  • Client relations expert
  • Managing risk
  • Data collection
Work History
Claim Examiner , 08/2019 to Current
Prudential Financial Dresher, PA
  • Manages assigned caseload and ensures the accuracy and completeness of submitted claims
  • Obtains claim information by communicating effectively with internal/external stakeholders verbally and in several forms while maintaining a professional demeanor. Interpret and evaluate policy/contract revisions
  • Manage and organize work to meet several deadlines and competing priorities to ensure department turnaround and customer satisfaction are exceeded
  • Provide assistance to beneficiaries via telephone/email on claim processes and resolve customer issues thoroughly
Call Center Representative, 10/2017 to 08/2019
Prudential Dresher Office Dresher, PA
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly while on key client team
  • Mastery of customer service management systems and databases such as LCMS, CMWS, OMNI, and Compass
  • Educated customers about billing, payment processing and support policies and procedures
  • Determined root causes of issues and solved diverse problems to improve business operations and management
Production Operator, 01/2017 to 07/2017
Almac Clinical Technologies Lansdale, Pennsylvania, United States
  • Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels
  • Monitored processes to avoid overloading and keep machinery functioning properly
  • Inspected quality of finished products, making minor repairs to meet project expectations
Sales Advisor, 10/2016 to 06/2017
H&M Plymouth Meeting, Pennsylvania, United States
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Identified and analyzed key competitors and related products
Accounting And Finance Intern, 11/2015 to 05/2016
Swint Realty Construction LLC 31 W Harvey St, Philadelphia, PA 19144
  • Reconstructed accounting records from clients checks and cash receipts
  • Performed initial client assessment and analysis to begin research process
  • Copied, logged and scanned supporting documentation and placed all information in client files
Associate of Arts Montgomery Community College - 340 Dekalb Pike, Blue Bell, PA 19422
This resume is created in 7 minutes.
I am a proffesional Sales Associate with 2 years of Experience. New job opportunities are of my high interest to improve my job quality. I am fluent Spanish and English speaker.
  • Superb sales professional
  • Organized
  • Flexible schedule
  • Great and perfect attendance with no tardy's or absences.
  • Committed to my job.
  • Received good wage raises.
  • Interaction among other people in order to build van models succesfully.
  • Received numerous awards.
  • Took part in trainings in heavy duty equipment.
07/2016 to 02/2017
Logistics Technician Mercedez- Benz Vans Ladson, SC Processed an average of 60 vans each day in a timely manner. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
01/2014 to 02/2016
Call Center Representative Shelly Leeke Law Firm North Charleston, SC Informed customers about all product lines and services offered by the company. Offered direction and gave constructive feedback to motivate team members. Communicated information to customers about product quality, value and style. Educated customers on product and service offerings. Exceeded personal sales goals for 3 quarters in a row.
Education and Training
High School Diploma: High School Charleston Collegiate Johns Island , SC Top 10% of class. Recognition on behalf of Governor of SC.
Activities and Honors
Ronald McDonald volunteer. 
Operation Smile Donor.
St. Judes Donor
This resume is created in 7 minutes.

Experienced in assisting customers in a quick, professional, and efficient manner.

08/2015 to Current
Administrative Assistant TT&TServices Baton Rouge, LA

(Part-time Aug 2015-Aug 2018; Currently Full time)

-Answer and direct phone calls
-Organize and schedule meetings and appointments
-Maintain contact lists
-Produce and distribute correspondence memos, letters, faxes and forms -Maintain filing system
-Order office supplies
-Book travel arrangements
-Provide general support to visitors
-Provide information by answering questions and requests
-Take dictation
-Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
-Write letters and emails on behalf of other office staff
-Cover the reception desk
-Handle sensitive information in a confidential manner
-Manage staff appointments

01/2018 to 08/2018
Call Center Representative (Seasonal Position) Louisiana One Call Baton Rouge, LA
  • Answering inbound calls
  • Assisted customers with any issues and processing tickets for locate requests. 
  • Assisted customers in troubleshooting issues with Website 
03/2013 to 08/2014
Customer Service Representative Pizza Hut Baton Rouge, LA
  • Answered phones and took customer orders, handled all front counter responsibilities including: cashing out customers, answering questions, and handling issues related to orders.
  • Also assisted in back of house with preparing quality checking orders.
Education and Training
High School Diploma Baton Rouge Magnet High School Baton Rouge , LA
This resume is created in 7 minutes.
Professional with customer service experience.  Able to maintain a high level of professionalism, patience and efficiency to ensure customer satisfaction.  Comfortable working in a fast paced environment, trouble-shooting customer needs.
  • Proficient with Microsoft Office Suite
  • Call Center Experience
  • Telecommunications experience
  • Strong Communication Skills
  • Office Skills
  • High customer service standards
  • Professional 
  • Detailed Oriented
  • Self-motivated and works well as a team
  • Flexible in the work environment
Call Center Representative 08/2017 to 08/2017 St. Lucie County School Board Port Saint Lucie, FL Answered calls from parents to provide bus stop and sub schedule information.  Used computer system to find information and GPS to track the fleet.  Handled parent complaints and provided excellent customer service.
Sales Associate/Cashier 05/2016 to 07/2016 Dollar General Stuart, FL Met incoming customers and provided assistance.  Helped to maintain the stock in the back of the house.  Stocked the shelves and organized merchandise in a visually appealing manner.  Completed purchases with cash, credit and debit payment methods; counted cash back.  Maintained my own register and counted my drawer with accuracy at the end of my shift.  
Sales Associate/Cashier 04/2016 to 11/2016 Winn Dixie Stuart, FL Worked primarily at the cash register completing purchases, handling customer payments and bagging groceries.  Maintained knowledge of the store and answered customer questions.  Sold tobacco products. 
Receptionist (STUDENT WORKER) 05/2015 Career Source Stuart, FL Six week on-the job training program; Answered facility phone calls and responded to the needs of the caller.  Filed paperwork, sent faxes, and made copies as needed.  Escorted customers to their appropriate locations within the facility.  Learned organization skills and how to multi-task in the office setting.
Education and Training
Trade School 2009 Job Corp Frenchburg, KY Obtained a trade in painting.  Learned to sand and prepare surfaces, apply spackle, and paint.  Trained to properly remove paint, scrape and sandblast. 
High School Diploma 2009 Menifee Academy Frenchburg, KY