Customer Service Attendant resume examples

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Skillful Customer Service Attendant resume

ZALENA L EMERSON
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with (10) years of experience.

Experience
City Carrier
April 2011 to Current United States Postal Service － Philadelphia, Pa
  • Certified For Two Ton Truck Driving, Right side Driving,.
  • Knowledge of getting around the city.
  • United States Postal Service Cased first and second class bulk mail.
  • Delivered mail in walk sequence.
  • Delivered a variety of packages, such as first class, insured, domestic, certified, priority, and express packages.
  • Sale stamp by mail only.
  • Sale certified letters.
  • Collect outgoing mail from customers.
Casual Mail Handler
January 2011 to April 2011 United States Postal Service － Trenton, NJ
  • Transfer mail filled trays to the correct container listing its destination.
  • Sorted packages by location.
  • Stack and wrap pallets by using manual hand lift.
  • Transfer filled apc's and bmc's to assign dock within the distribution warehouse.
  • Unload and load equipment off trucks.
Casual Clerk
November 2010 to January 2011 United States Postal Service － NJ
  • Operated Dps & Dioss machine.
  • Feed machine all classified mail.
  • Transfer mail from filled slots to assign bin.
  • Replace bins when filled, change bin tags when switching bins.
  • Sort letters by zip codes.
Casual Mail Handler
November 2009 to June 2010 United States Postal Service － Philadelphia, PA
  • Removed and tie filled sacks, replace sacks with empty ones.
  • Sorted priority mail toss into assign box.
  • Transfered boxes into the correct container for shipping, turned over mail so that barcode is upward and ready for the machine to scan, sort sacks, tag and date all containers for shipment.
Care Giver/HHA - On Call
April 2009 to September 2009 COMFORT KEEPERS － Philadelphia, PA
  • Assisted and care for the mentally ill and disable clients.
  • Duties include assistance with activities of daily living (bathing, dressing, escort to dining, etc.) and participating with recreational activities as time allows.
WHEEL CHAIR ASSISTANT
July 2007 to January 2009 AVIATION SAFE GUARD － Philadelphia, PA
  • Assisted handicap and disabled passengers by escorting & pushing.
  • them to there requested destination.
WHEEL CHAIR ASSISTANT
August 2006 to April 2007 PRIME FLIGHT AVIATION SERVICES － Philadelphia, PA
  • Assisted handicap and disabled passengers by escorting & pushing.
  • them to there requested destination.
CUSTOMER SERVICE ATTENDANT
November 2005 to June 2006 ShopRite － Philadelphia, PA
  • Greet all customers' and provide them with prompt and courteous service assistance.
  • Sort and return "return-to-stock" items back to their normal shelf locations.
  • Perform price check functions.
  • Provide satisfactory service and assistance to customers at the check stand.
  • Provide carryout service of customer's purchases to their vehicles.
  • Promote a neat and favorable store image to customers by contributing to efforts to keep the workstation clean, attractive and friendly.
Student Intern/Chef Assistant
September 2003 to November 2005 Benjamin Franklin Electron Café － Philadelphia, PA
  • Performed serving, cleaning and stocking duties in the cafeteria in order to facilitate customer service.
  • Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash.
  • Carried food, dishes, trays, and silverware from kitchens and supply departments to serving counters.
  • Carried trays from food counters to tables for cafeteria patrons.
  • Filled beverages and ice dispensers.
  • Garnished foods, and position them on tables to make them visible and accessible.
  • Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
  • Mixed and prepared flavors for mixed drinks.
  • Replenished supplies of food and equipment at steam tables and service bars.
  • Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning.
  • Prepare food for take out.
Student Intern/Clerk Assistant
June 2005 to August 2005 ARAMARK － Philadelphia, PA
  • Made customer service calls.
  • Picked up, delivered & sorted mail, Ordered office supplies.
  • Photo copying, filing checks and pulling checks for deposits.
Summer Intern/Clerk Assistant
June 2004 to August 2004 ARAMARK － Philadelphia, PA
  • Made customer service calls.
  • Picked up, delivered & sorted mail, Ordered office supplies.
  • Photo copying, filing checks and pulling checks for deposits.
SUMMER INTERN/CHEF ASSISTANT
June 2004 to August 2004 ARAMARK/PNC BANK － Philadelphia, PA
  • Prepared food for take out orders.
  • Made 40-50 sandwiches a day, made several batches of cookies.
  • Stock Inventory & Cleaning.
Education
High School Diploma : Hotel Restaurant Tourism Academy Culinary Arts, 09/03 06/06 BENJAMIN FRANKLIN HIGH SCHOOL － Philadelphia, PA
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Job-winning Customer Service Attendant resume

harjinder kaur
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Team building
  • Employee training and development
  • fast learner
  • Honest, trustworthy and punctual
  • Knowledge of standard portion sizes and recipes
  • Management and leadership experience
  • Neat and clean in appearance
  • On time and reliable
  • Strong time management skills
  • Weekend availability
  • Proper product storage
Work History
Process Worker, 03/2008 to 11/2008
australian sweet factory – homebush , sydney
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Developed and maintained positive working relationships with others to reach business goals.
Pizza Maker And Customer Service Attendant, 12/2008 to 07/2010
Domino's Pizza Rose Bay – Rose Bay, NSW
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepped items for later use to save staff time during busy hours.
Dining Room Attendant/Wait Staff, Food Runner And Prep, 08/2010 to Current
Spice Temple – Southbank, VIC
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Waitstaff Supervisor, 08/2014 to 02/2015
sams boat shed wlliamstown – williamstown, vic
  • Maintained a clean reception area, including lounge and associated areas.
  • Helped distribute employee notices and mail around the office.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Directed guests and routed deliveries and courier services.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
Education
High School Diploma: 2010
The Illawarra Business College - Bankstown, NSW, Australia
diploma of hospitality management
certificate  in commercial cookery
High School Diploma: 2011
york institude - north richmond melbourne
diploma of business
advance diploma of bussiness
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Top Customer Service Attendant skills

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Experienced Customer Service Attendant resume

Shannan Mustey
Professional Summary

 

Medical Receptionist with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment. With competency in 5 medical computer programs.
Skills
  • Professional phone etiquette
  • Customer service-oriented
  • Filing and data archiving
  • Medical billing
  • Invoice processing
  • Appointment setting
  • Pleasant demeanor
  • Works well under pressure
  • Flexible
Work History
Receptionist , 02/2012 to Current
 Territory Sportsmedicine – Parap NT

     

  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts accurately and neatly for the clinic. 
  • Maintained strict patient and physician confidentiality.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Accurately posted and sent out all medical claims.
  • Submitted electronic/paper claims documentation for timely filing.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
Medical Recepitionist , 05/2011 to Current
 Casuarina Square Medical and Dental – Casuarina
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts accurately and neatly for the clinic.
  • Maintained strict patient and physician confidentiality.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Precisely evaluated and verified benefits and eligibility.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Medical Receptionist , 01/2007 to 03/2008
 Casuarina Square Medical and Dental – Casuarina
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts accurately and neatly for the clinic.
  • Maintained strict patient and physician confidentiality.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Precisely evaluated and verified benefits and eligibility.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Customer Service Attendant , 06/2002 to 12/2006
 Spendless Shoes – Casuarina
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
Day Prep, customer service officer , 02/1996 to 02/2000
 Pizza Hut – Jingili, Casuarina and Fannie Bay
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Prepped items for later use to save staff time during busy hours.
Education
Year 11: Sanderson High School - Malak
Year 10: Dripstone High School - Tiwi
High School Diploma: 2013
 Teritary Enabling Program CDU - Online
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