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Summary
Results-Oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skills
  • Communicating Interpersonal Skills.
  • Multitasking Initiative and Problem-Solving.
  • Prioritizing Abilities.
  • Organization Dependability.
  • Courteous Demeanor.
  • Strong Work Ethic.
  • Dedicated to Process Improvement.
  • Energetic Work Attitude.
Experience
CUSTOMER SERVICE REPRESENTATIVE May 2017 to Current
 STAFFING AGENCIES － SALT LAKE CITY, UT
  • Apex Systems-National MedTrans
  • English and Mandarin Inbound Service Representative. Responsible for receiving inbound calls to set up non-emergency medical transportation for people who cannot safely transport themselves to medical appointments. 
  • Kelly Services-ADP
  • Open enrollment for the company's employees.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Maintained up-to-date record at all times.
  • MMC- California State Parks
  • Answered Customer's questions and addressed problems and complaints.
  • Provide accurate and appropriate information in response to customer inquiries.
Customer Service Manager Oct 2015 to May 2017
 Walmart Super Center － South Jordan, UT
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site for security.
  • Worked as a team member performing cashier duties, Merchandise assistance and cleaning.
  • Organized the store by returning all merchandise to its proper place.
  • worked under strict deadlines and responded to service requests and emergency call-outs.
  • Performed store closing and opening duties, including maintained adequate cash supply in cash drawers in several checkout stations.
  • check all equipment for proper functioning.
  • Maintaining clearly defined expectations for the front end,
  ​
Customer Service Support Jul 2013 to Jun 2015
 General Dynamics Technology － Sandy, UT
  • Provided professional and courteous calls at all times.
  • Navigating between multiple applications and web pages
  • Provide accurate and appropriate information in a timely manner.
  • Empathizing.
  • Assist consumers with options for finding and signing up for a plan that best fits their needs and budget.
  • Worked with customer to resolve issues.
  • Maintained up-to-date records at all times.
  • Worked overtime shifts during busy periods.
Cashier Oct 2009 to Dec 2014
 Walmart Super Center － South Jordan, UT
  • Provided professional and courteous service at all times.
  • Processed merchandise returns and exchanges.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Operated cash register with proficiency and accuracy.
  • Bagged merchandise by following standard and procedures.
  • Issued receipts for purchases and gifts.
  • Cleaned and straightened work area.
  • Worked overtime shifts during busy periods.
CUSTOMER SERVICE REPRESENTATIVE Jan 2009 to Jul 2013
 ACS XEROX － SANDY, UT
  • Provided professional and courteous calls at all times.
  • Project for the Third Party Verifier for Verizon-Navigated between scripts and answered customer's questions.
  • Provided accurate and appropriate information in response to customer inquiries in a timely and accurate fashion.
  • Right Source- Mail Order Pharmacy for Humana. Collected customer feedback and made process changes to exceed customer satisfaction.
  • Navigated between applications, Humana directory, searching webpages and worked with customer to resolve issues.
  • Maintained up-to-date records at all times.
  • Worked overtime shifts during busy periods.
CUSTOMER SERVICE REPRESENTATIVE Dec 2005 to Dec 2008
 TELEPERFORMANCE － LINDON, UT
  • Provided professional and courteous calls at all times.
  • Collected customer feedback and made process changes to exceed customer satisfaction.
  • Addressed each customer inquiries in a timely and accurate fashion.
  • Worked with customer to resolve issues.
  • Maintained up-to-date records at all times.
  • Worked overtime shifts during busy periods.
Education and Training
Certificate, Computer Computer Learning Center － San Jose, CA, USA
Business Salt Lake Community College － Salt Lake City, UT, United States
This resume is created in 7 minutes.
Professional Summary
Patient and empathetic Paramedic with extensive background in conflict resolution and patient care. Desires a role improving the lives of others. 
Work History
Firefighter station Envigado Colombia Paramedic | Envigado, Antioquia | January 2015 - May 2015

Processed monthly reports for department performance 

Maintained up-to-date knowledge of station policies 

Created new processes and systems for increasing customer service satisfaction.Assisted customers and patients in finding a better way to live

  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
  • Performed cardiac pacing and needle thoracotomy with great care and expertise.
  • Performed basic and advanced patient assessments.
Hospital San José de Salgar Paramedic | Salgar, Antioquia | July 2014 - June 2015
  • Performed basic and advanced patient assessments.
  • Responded to dispatched emergency assignments quickly and safely.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Administered infusion, medications and intubation.
  • Performed cardiac pacing and needle thoracotomy with great care and expertise.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Inspected the vehicle, medical supplies and equipment during down time.
  • Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Guiding Human Resources in and out of the department in terms of medical assessments and patient teaching. 
Ibport Inc. Customer Service Support Specialist | Ridgefield, NJ | December 2015 - Current
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Answered carrier's calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Processing hazardous materials. 
Education
Bachelor of Science Healthcare Universidad CES Medellín, Antioquia | 2015
  • 4.0  GPA
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Awarded certification in CPR. ACLS. BCLS and PHTLS. 
LPN Healthcare Berkeley College Woodland park, NJ | Current
  • Foundations of nursing and pharmacology courses completed. 
Skills
  • Exceptional communication skills
  • Quick learner
  • Medical terminology knowledge
  • Tube feeding and venipuncture familiarity. 
  • MS Windows proficient
  • Training development aptitude
  • Bilingual. Spanish/English. 
  • CPR. HTLS. PHTLS and ACLS certified. 
This resume is created in 7 minutes.
Summary
I am a driven responsible and hardworking individual with nine years of diverse experience in three different departments within the company. I am well versed in Mohawks products and company direction. Ability to adapt to new responsibilities and situations with proven track record to perform well independently, as well as on a team. I am seeking the role of Production Scheduler. With my skills, knowledge and hard work ethic I plan to help support and advance the department.
 

Skills
  • Advanced BPCS experience 
  • Detailed product knowledge
  • Strategic and analytical thinker
  • Supply chain knowledge
  • Strong communication skills
  • Natural leader
  • Vendor management
  • Inventory tracking
  • Excellent work ethic
  • Adaptable
  • Shipping and receiving
  • Determined  
Experience
Logistics Planner 05/2015 to Current Mohawk Paper Albany, New York
Manage warehouse inventory  
 
Supervise and assist seventeen employees with day to day tasks to help achieve department goals
 
Facilitate timely and accurate loading of freight
 
Processing of shipments leaving the warehouse as well as outside vendor shipments to customers
 
Communication with Inside Sales as well as logistics on order details and accuracy.
 
 Acting supervisor when 2nd shift supervisor is on vacation or unavailable.
 
On call weekend supervisor.
 
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
 
Assisted in continuous improvement of the department and company.
 
​
Samples 04/2010 to 05/2015 Mohawk Paper Waterford, New York
Responsible for inventory control within samples department.
 
Maintained stock levels for roughly 3000 sku's
 
Placed fulfillment orders from warehouse, based on customer orders.
 
Triming of industry standard sample sheets(~1400 sku's).
 
 Helped execute bulk shipments designated from Marketing.
 
Acting supervisor for unit, when supervisor was on vacation or unavailable. 
 
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Customer Service Support Representitive 08/2009 to 04/2010 Mohawk Paper Cohoes, New York
Responsible for the timely entry of sample orders received via email and fax. 
 
Maintained order dates and quantities based on product availability and pool schedule.
 
Communication with customers about delivery dates of placed orders.
 
Communication with customers on product availability.
 
Communication with inter office departments to facilitate customer satisfaction.
 
Detailed product knowledge.
 
Education and Training
Graphic Design Tompkins Cortland Community College Dryden, NY, United States
This resume is created in 7 minutes.
Professional Summary
Over 25 years of customer service experience who is results oriented, dependable, motivated and resourceful. 8 years of experience as a Medical and Office Assistant handling, and exceeding patient's needs in the health care sector. Strong Analytical, Planning & Research skills with extensive and proven success.
Skills
  • Computer proficiency
  • Medical terminology understanding, CPT and ICD-9
  • Type 45 WPM
  • Written and verbal communication
  • Paperwork processing
  • Medical terminology understanding
Work History
Administrative Assistant / Customer Service Support, 01/2011 to 01/2013
Massey Services Inc – Marietta, GA.
  • Coordinated all office and training seminars for Technicians, Managers and Regional Managers.
  • Assisted in general surgeries and biopsies along with documenting on patient full body exams.
  • Maintained autoclave logs, to ensure sterile surgical instruments.
Medical Assistant / Customer Service, 01/2011 to 01/2011
PASQUAL Oral and Maxillofacial Surgery – Delray Beach, FL.
  • Assisted in Tooth Extractions, Dental Implants, Bone Grafts, and Tongue Biopsies, enabled Doctor to see more patients per day.
  • Answered phones, Patient Appointments created, called various Insurance companies for surgical coverage, prior Authorizations and Precertifications cutting the need to hire Front Office Staff.
  • Marketed to the Chamber of Commerce, to get the community familiar with Dr.
  • Pasqual, increasing Patient base by 15%.
  • Called all patients daily to confirm upcoming appointments.
Medical Assistant, 01/2011 to 01/2011
Waters Edge Dermatology – Delray Beach, FL.
  • Documented in patient charts, allowing Doctors to perform exams in an expedited manor.
  • Followed up patient surgical care with phone calls, and in Office Wound Care, checking for infection.
  • Presented the need for cross training for Medical Assistants, condensing the need to hire more front staff.
  • Re-evaluated surgical sites for healing, before performing suture removal.
  • Kept monthly logs on Autoclave Tests, ensuring no bacteria was present on instruments.
Medical Assistant, 01/2006 to 01/2011
Advanced Dermatology – Boca Raton, FL.
  • Documented patient vital signs to ascertain their health status, prior to surgery and Exams.
  • Follow up on all surgical procedures, ensuring healing, checking for infection, and performed suture removals.
  • Assisted in over 1,500 Mohs Facial Skin Cancer Surgeries and the Repair of those defects.
  • Patient Appointments Created, Changed and Verified, Coordinated with Plastic Surgeons on very large defects.
  • Prior Authorizations and Precertification's were approved and ready on day of Patient Visit or Surgery.
Inventory Specialist,
Technical Support / Customer Service Representative, 01/2002 to 01/2004
Micro Key Software – Kissimmee, FL.
  • Responsible for installing software upgrades, following intense program research, thus avoiding system crashes.
  • Established excellent rapport with V.I.P.
  • clients, resulting in unprecedented trust, reliability, and customer satisfaction.
  • Chosen as the lead facilitator for the Las Vegas Convention, recommended numerous software programs to prospective, and established clients.
  • This exercise created an increase of production by 25 %.
Education
Certificate - Nationally Certified Medical Assistant: 2005
Central Florida Institute - Orlando, FL.
Diploma: Liberal Arts, Farmingdale High School - Farmingdale, NY
Liberal Arts

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