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Summary
I am a hard-working individual looking to apply my education and experience to a job. I have recently graduated from the University of Toledo with excellent research, time management and problem solving skills. I have the ability to function at a high level in a wide variety of settings with strong skills that will help me pick up concepts quickly.
Skills
  • Excellent quantitative skills
  • Critical thinker
  • Microsoft Word, Excel, PowerPoint
  • Detail oriented
  • Professional demeanor
  • Team leadership
  • Deadline-driven
  • Strategic planning
  • Microsoft Office Suite
  • Positive attitude
  • Dedicated team player
  • Focused and driven
Work Experience
Warehouse Worker / Capital Wholesale Drug Company - Columbus, OH 06/2017 - Current Supervise material flow, storage and global order fulfillment.
Maintain accurate stock records and schedules.
Select products for specific routes according to pick sheets.
Camp Counselor / The University of Toledo - Toledo, OH 04/2015 - 09/2015

Initiated and participated in various camp-centered activities, including canoeing, swimming, painting and softball with children of all ages. 

Guest Services / Columbus Zoo - Powell, OH 05/2014 - 08/2014

Built and maintained effective relationships with peers and upper management while Balancing the needs of multiple customers simultaneously in a fast-paced retail environment.

Education and Training
Briggs High School - - Columbus, OH, United States 2012 High School Diploma
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Professional Summary

Seeking a supervisor position with a top-tier boutique hotel. Fast learning, enthusiastic and eager to be part of a customer service-oriented team.

Skills
  • Hotel operations and management
  • Team building 
  • Five-star hotel experience
  • Courteous
  • Food and beverage services
  • Quality assurance
  • POS systems
  • Hospitality background
  • Natural leader
  • Computer knowledge
  • Guest satisfaction specialist
Work History
Steward 11/2017 to Current
Hyatt Herald Square New York New York, NY
  • Answered an average of calls per day through room service 
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in the restaurant 
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
  • Helped drive sales goals and achieve monthly quotas 
Housekeeping Attendant 10/2015 to 01/2017
EVEN Hotels New York - Times Square South New York, NY
  • Greeted and welcomed all hotel guests with a smile.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Resolved service-related problems in a timely manner.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Clean all public and guestroom with the Ihg standards 
Guest Service Agent 06/2015 to 10/2015
The Red Door Salon & Spa New York, NY
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Worked with front desk to respond promptly to all guest .
  • Resolved service-related problems in a timely manner.
Housekeeping Supervisor 08/2012 to 01/2014
Kimpton Hotel Monaco Philadelphia Philadelphia, PA
  • Greeted and welcomed all hotel guests with a smile.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Clean public area and guest room floors
  • Clean guestrooms to Kimpton standards 
  • Accommodated guests' requests 
  • Drove improvements to workflow and room turnover 
Housekeeping Attendant 04/2005 to 01/2010
New York Marriott at the Brooklyn Bridge NY, Brooklyn
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Promoted the hotel brand.
  • Accommodated guests' requests.
  • Greeted and welcomed all hotel guests with a smile.
  • Improved customer service ratings.
  • Delivering all linen for room attendants 
Education
High School Diploma: 2005 Manhattan center - NEW YORK, New York
achievements/certfications

  • Leadership Award - Hotel Monaco Philadelphia 
  • Employee of the Month - Hyatt Herald Square 
  •  Food handlers certification 

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Professional Summary
Certified diamontologist with a strong background in diamond grading. Excellent people and communication skills. Driven to succeed by hard work and dedication. Always maintains a high level of professionalism, patience, and efficiency.
Experience
12/2018 to Current
Sale Associate Land of Plenty Cleveland, OH

Welcomes customers by greeting them; offering them assistance. Open and close cash registers, performing tasks such as counting money and making deposits. Describe merchandise and explain use, operation, and care of merchandise to customers. Taking quality photographs of  a wide variety of products.

08/2018 to 10/2018
Room Attendant Xanterra Yellowstone National Park Gardner, WY

Cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor while promoting  a positive image of the property to guests. Responding to  guest requests and problems while remaining pleasant and friendly.

05/2017 to 11/2017
Farmer's Assistant Kona Farm Kona, HI
  • Fed, watered and monitored [Type] animals to keep all stock in peak health and optimal reproductive status.
  • Checked fields for rocks or other obstacles to prepare land for tilling and physical preparation for spring planting.
  • Cleaned stalls, pens and equipment thoroughly to promote animal health.
  • Repaired buildings, fences, and other pertinent structures using to keep animals properly contained.
  • Milked goats daily
  • Picked various produce daily
08/2008 to 03/2016
Diamond Grader Sterling Jewelers Akron, OH

Worked in a team production environment to perform the preliminary diamond grading process. Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in a diamond. Communicated effectively, got along with coworkers and management, and dealt with others effectively and professionally under pressure.

09/2006 to 07/2008
Picker/ Packer J. Marco Medina, OH
 In charge of inventory count. Packed and processed orders. Always made sure orders were complete and correct before they were shipped. 
Education
2015
Associate of Science: Diamond and Diamond Grading Gemological Institute Of America New York City, NY, United States
2013
Diamontology Diamond Council of America Nashville, TN, United States
Professional Affiliations
GIA Alumni Association (2014-present)
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Work and Personal Skills
  • Strong computer proficiency, e.g., Office Suite, Excel
  • Outstanding interpersonal and communicative skills
  • Experience using R programming language
  • Highly Self-motivated
  • Excellent time management
  • Strong research skills
  • Experience with diverse populations
  • Customer service relations
  • Keen work ethic
  • Quality-focused and goal oriented
  • Strong Moral and Ethical Philosophy
Work History
Academic Tutor, 08/2018 to Current
The Learning Center At University Of Missouri Columbia, MO
  • Tutor students in Microeconomics 1014, Honors Microeconomics 1014H, Macroeconomics 1015 and Economics 3229- Money, Banking and Financial Markets
  • Teach students remotely in one-on-one sessions, as well as facilitate small group sessions (2-4 students).
  • Tutor struggling, average and advanced students.
  • Work with students from all socioeconomic and cultural backgrounds.
  • Plan lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
  • Document student attendance and progress against goals.
  • Create new lesson plans based on course objectives.
  • Organize grade records to increase reference speed.
  • All students saw improvements on homework assignments or exam scores after implementing advised study techniques.
  • Fostered meaningful relationships among students while ensuring sessions sustained a great level of professionalism and productivity
Summer Research Intern , 05/2018 to 08/2018
University Of Missouri Department Of Psychological Sciences Columbia, MO
  • Conducted research as part of the MU Alcohol Research Group
  • Member of two-person team in the Gene-Brain-Behavior Relations Lab.
  • Lab focused on the identification of genetic contributions to the development of externalizing spectrum disorders, including substance use disorder.
  • Used existing datasets to formulate and conduct molecular genetic analyses beginning with preliminary quality analyses to conducting tests of genetic association between individual variants and biological pathways.
  • Conducted statistical and molecular genetic analyses with the SKAT-O program within programming language R.
  • Concluded with Poster presentation on research and findings.
Research Assistant, 08/2017 to 05/2018
University of Missouri Psychology Department Columbia , Missouri

Example of study: Study effects of negative images/videos on individual political judgment

  • Set up and supervise experiments and studies.
  • Evaluate and document data from a multitude of experiments.
  • Participate in discussions and panels regarding precedents, present nature and future of Psychology studies.
  • Communicate research results to participants and fellow researchers.
  • Manage overall short- and long-term laboratory functions.
Food Runner Bar Back, 05/2017 to 08/2017
Reality Bites Bloomington, IL
  • Managed communication between the back of house staff(kitchen) and the front of house staff for a high-end, fast paced restaurant.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Kept dining room and kitchen area clean by performing cleaning and laundry duties.
  • Performed all transactions in a cordial, efficient and professional manner.
Guest Service Attendant, 05/2016 to 08/2016
Heartland Parking Normal, IL
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Handled customer money and efficiently performed bookkeeping daily tasks.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Performed varying technical tasks such as repairing and maintaining automated parking barriers and Hybrid vehicle charging stations.
  • Conducted weekly walk-throughs with the manager to discuss interior and exterior visual presentation.
Customer Service Clerk, 05/2016 to 07/2016
Schnucks Supermarket Bloomington, IL
  • Assisted customers with food selection, inquiries and order customization requests in person and via telephone
  • Maintained cleanliness and presentation of stock room and production floor.
  • Participated in physical inventory counts every work day.
  • Communicated all store initiatives and promotions to customers to generate return business.
Home Theater Sales Associate, 05/2014 to 05/2016
Starplex Cinemas Normal Stadium 14 Normal, IL
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Wrote sales slips and sales contracts.
  • Recommended merchandise to customers based on their needs and preferences.
  • Promoted to Senior Team Member.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Promoted to Senior Team Member.
Detasseler, 06/2012 to 08/2013
Monsanto Corporation Downs, IL
  • Summer job-two summers.
  • Walked through corn fields and picked tassels from the top of corn plants.
  • Promoted to Team Leader for second Summer.
Education
Bachelor of Science: Economics & Psychology Major; Biology Minor, 2020
University Of Missouri - Columbia, MO
  • 3.81 cumulative GPA(1st semester 3.28, 2nd semester 3.75, 3rd semester 3.98, 4th semester 4.00, 5th semester 4.00)
  • Recipient of University of Missouri Diversity Award Scholarship
  • Recipient of Lloyd D. and Alfrieda Macom Scholarship 
  • Recipient of Delta Sigma Phi Academic Achievement Scholarship(Spring 2016, Fall 2017, Spring 2018)
  • Recipient of Delta Sigma Phi Academic Improvement Scholarship(Spring 2016)
  • Active Psychology Department Research Assistant
  • Member of Delta Sigma Phi Fraternity(member of service committee)
  • Member of Psychology Club and Psi Chi
  • Salute to Academic Achievement award
     
Additional Information

Avid runner, hiker, hunter, fisherman, boxer, and traveler (I've visited 25 states and 10 European countries). Ardent daily reader of the Wall Street Journal and an array of other Business publications, as well as traditional and classical literature, such as Homer, Shakespeare, Adam Smith, and Hemingway. A regular volunteer for community service, such as the Special Olympics Illinois Chapter, Bickford Senior Living Community, and the Red Cross Blood Drives.