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Summary

A hardworking, reliable, and detail oriented person that understands the importance of excellent customer service. It is my goal to perform my job well, and to keep customers/clients feeling as comfortable and satisfied as possible in whatever environment necessary. I am highly adaptable to addressing diverse customer needs with a proven history of building trust, promoting customer and employee satisfaction, and resolving concerns.

Skills
  • Competent with Microsoft Office Applications
  • Competent with E-Oscar (Credit Bureau Reporting Platform)
  • Competent with Encompass (Mortgage servicing and origination platform)
  • Competent with Mortgage Builder (Mortgage Servicing platform.)
  • Assisting with internal Audits
  • Assisting with monthly and quarterly reporting
  • Strong Phone Presence
  • Credit card payment processing
  • Inventory control
  • Housekeeping
  • Experienced in building rapport and trust with a diverse population
  • Active listening skills
  • Excellent communication skills
  • Conflict management
  • Fast Learner
  • Calm and level-headed under stress
  • Quick problem solver
  • Works well with others
  • Proven patience and self-discipline
  • Adept time management skills
  • Skilled multitask-er
  • Focused and detail-oriented
  • Courteous demeanor
  • Assisting with ADL's
  • Body mechanics knowledge
  • Following care plans
  • Charting patient services and activities
  • Following HIPPA and maintaining the highest level of discretion
Experience
Operations Maintenance/Reporting Coordinator 07/2019 to 03/2020 Primary Residential Mortgage Colorado City, AZ
  • Processed ACDVs and AUDs via credit reporting platform E-Oscar.
  • Performed maintenance (posting loan modifications, updating personal information, updating accounts to reflect loan documentation, correcting errors, etc.) on borrower accounts via Mortgage Builder.
  • Assisted with internal audits.
  • Assisted with monthly and quarterly reporting.
  • Created and maintained spreadsheets and updated logistical reports in Excel.
  • Attended department meetings.
  • Worked closely with team members to understand project requirements, develop solutions and meet deadlines.
  • Handled all misc. delegated tasks.
Guest Services 06/2018 to 01/2019 Zion Red Rock Springdale, UT
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Worked as a team with management and other coworkers to find creative solutions to problems in the workplace
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Organized supplies for efficient use based on expected customer needs
  • Cleaned and returned vacant rooms to occupant-ready status
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Handled payment processing duties and provided customers with receipts and proper bills and change
Housekeeping/Guest Services 01/2018 to 06/2018 Coral Pink Ranch Cane Beds , AZ
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
Certified Nursing Assistant 07/2017 to 12/2017 Hurricane Health and Rehab Hurricane, UT
  • Assisted resident's with ADLs including but not limited to: transferring, providing catheter care, administering heat and ice packs, bathing/showering, dressing, and assisting with elimination
  • Regularly advocated for patient needs
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
  • Provided residents and families with emotional support
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
  • Measured and documented all facility residents' vital signs weekly
  • Assisted nurses with skin checks/care
  • Transported and served meals and snacks according to prescribed diets
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
  • Maintained a clean, orderly and well-stocked environment.
  • Preformed post mortem care
  • Prepared patient rooms prior to their arrival
Online Customer Service Representative 06/2016 to 04/2017 Seat Cover Connection Canebeds, AZ
  • Accurately documented information and sent it to supervisors
  • Recommended and helped customers select merchandise based on their needs
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Completed purchases with credit and debit payment methods.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Accurately recorded and ordered large quantities of merchandise
Education and Training
2017 RidgeView CNA Program St. George, UT
CPR (AED) Certification Course 2017 St George, UT
High School Diploma 2015 Southwest High School St George, UT
This resume is created in 7 minutes.
Professional Summary

Client-engaging professional with energetic personality and skills in customer service and employee management. Able to train, monitor and encourage teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in seeking out and capitalizing on improvement opportunities. Desire to take on challenging new role with expanding operation.

Work History
Financial Coordinator Feb 2018 - Current
Brightstar Care Of Lake County Highland, IN
  • Entered all important data with exceptional accuracy into company's system
  • Set up and updated customer accounts with interactions, payments and personal information
  • Repeatedly met deadlines of completing payroll and billing while excelling at other tasks regarding new clients and other business matters
Senior Guest Service Team Leader Aug 2016 - Feb 2018
Target Cedar Falls, IA
  • Responsible for directly leading 40 plus team members while also managing the whole store in day-to-day operations 4-5 days a week.
  • Resolved all customer issues in a professional manner while prioritizing customer satisfaction.
  • Helped implement Target's new ship-from-store process and facilitated training employees on how to efficiently find, pack, and ship merchandise to customers.
  • Conducted interviews, hired new employees, and held team member meetings to update employees on best practices and continued expectations to help improve store efficiency.
  • Completed all opening and closing procedures, including counting contents of cash register, ensuring team members performed closing duties, and opening/ locking up the store.
Wings Certified Trainer/ Server Oct 2014 - Jun 2016
Buffalo Wild Wings Evansville, Indiana
  • Trained new employees.
  • Consistently offered professional and genuine hospitality while establishing rapport with guests.
  • Rectified guest complaints quickly and efficiently.
Additional Information

Volunteer Activities: · Soup Kitchen · Feed the Children at Valparaiso University · Meals on Wheels

Skills
  • Team leadership
  • Merchandising operations
  • Process and procedure development
  • Marketing strategy
  • POS systems knowledge
  • Staff training and advancement
Education
Business Management University of Southern Indiana Evansville, IN
This resume is created in 7 minutes.
Professional Summary

Adaptable and problem solver and fast learner with adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 5 years  experience in the hotels industry. Dedicated professional with extensive knowledge of the  front desk operations. Results-driven and proactive with a good understanding of reporting tools, and available resources developing plans and monitoring progress. Well-organize with expertise in ONQ  Hilton System. Talented administrative professional with background in business administration. Extensive knowledge of MS Office.

Skills
  • Service-oriented
  • Front desk experience
  • On Q System extensive knowledge
  • Computer knowledge
  • Natural leader
  • Diligent
  • Efficient
  • Relationship management
  • Cash handling
  • Detail oriented
  • Issue resolution
  • Excellent phone demeanor
  • Mathematics skills
  • Customer service background
  • Time management
  • MS Office
  • Quality assurance
  • Data analysis
Work History
Client Service Specialist, 05/2019 to 03/2020
Academic Evaluation Services Tampa, FL

Front Desk

• Assist clients face-to-face with application process and answer general questions.

• Work closely with evaluators to relay document requirements to clients.

• Work closely with Scanning Specialist to ensure documents are scanned per evaluator directions.

• Responsible for intake of client documents and payment, in person and via postal mail.

• Set up new client files and record received documents with 100% accuracy.

• Perform for clerical duties such as data entry, copying, filing, and special projects.

Phones & Emails

• Ensure all incoming calls and emails are accurately, completely, and professionally addressed.

• Make outgoing calls to clients to inform of missing documentation and/or payment.

• Collaborate with other departments to ensure clients' needs are addressed.

• Record information obtained from client phone calls and emails with 100% accuracy.

• Perform for clerical duties such as data entry, copying, filing, and special projects.

Guest Service Agent, 01/2018 to 05/2019
Hilton Garden Inn Tampa North Temple Terrace, FL
  • Greeted, registered and assigned rooms to guests or groups.
  • Answered telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Computed bills, collected payments form guests.
  • Promoted the hotel brand through the enrollment of the loyalty program H-Honors.
  • Resolved service-related problems in a timely manner.
  • Assisted guests with account inquiries and any additional services if needed.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Served as liaison for customers, management and sales team.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Provided elevated customer experience to generate a loyal clientèle.
Guest Service Agent, 10/2013 to 01/2018
The Condado Plaza San Juan, PR
  • Greeted guests upon arrival and offered assistance.
  • Recommended hotel services or amenities that guest may find useful.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Maintained consistent positive customer feedback.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Responded to customer requests via telephone and email.
  • Streamlined the check-in process to decrease wait times and increase customer satisfaction.
  • Educated customers about the brand to incite excitement about the company's mission and values.
Education
BBA: Business Administration in Tourism , 2013
Interamerican University of Puerto Rico - Fajardo, PR
  • Graduated cum laude
  • Dean's List 2013
  • Member of Student Association of Tourism
  • Majored in Tourism (awarded medal of tourismfor the highest honor in the program when graduatein 2013)
  • Awarded Medal of Tourism Program for the highest honor
  • Member of the SIFE program
  • Member of the community program PRO-Familia
  • Member of the Student council.
Associate of Applied Science: Photography , 2009
Interamerican University of Puerto Rico - Bayamon, PR
  • Graduated magna cum laude
Accomplishments
  • Received the "Employee of the Month" award within 2 months of employment. at Hilton Garden Inn North Tampa
  • Received the Hilton Best and Brightest Award as "The Fixer" For being able to resolve multiple task, situations and complains.
Affiliations
  • Member, World Tourism Organization, 2013 to Current
  • Member, Sierra ClubPR, 2012 to Current
Certifications
  • Certifications in CPR and AED
This resume is created in 7 minutes.
Professional Summary
Customer service professional dedicated to effective team management and customer satisfaction. Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over one and a half years in the hospitality industry and been in customer service since 2006.
Skills
  • Hospitality background
  • Courteous
  • Computer knowledge
  • Resort experience
  • Efficient
  • Team building
  • Proficient in cash management
  • Credit card processing
  • Skilled in call center operations
  • Fast learner
  • Attention to detail
  • Adherence to high customer service standards
  • Hard Worker

Work History
Front Desk Agent, 08/2015 to 01/2017
Tundra Lodge Resort & Waterpark Green Bay, WI
  • Greeted and welcomed all hotel guests with a smile.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to ensure the hotel was in balance with the guests stay.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Proficient in Hotel Operating systems such as Visual One, I hotelier and familiar with Opera systems as well as Avaya trained.
  • Assisted Front Office with ordering supplies for the gift shop and at the front desk.
  • Familiar with pick up reports and 14 day forecasts.
Customer Service Professional, 08/2013 to 08/2015
Apac Customer Services/EGS Green Bay, WI
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Tracked the progress of all outstanding insurance claims.
  • Processed orders and assisted with maintaining customer confidentiality.
  • Transferred audio services from one vehicle to another while promoting different audio packages
  • Reviewed insurance benefit information with hospitals for their patients.

Personal Care Worker, 03/2012 to 06/2013
Innovative Services Wausau, Wi
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Cooked appetizing and satisfying meals and snacks.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Helped residents programming goals and increase their independence.
  • Performed Medication Administration as well as auditing client money and medications.
  • Performed client personal cares.


Customer Service Representative & Seasonal Trainer/Team Lead, 09/2010 to 02/2012
Eastbay/Footlocker.com Wausau, WI
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Trained associates on system operations and proper customer service strategies.
  • Processed store to store orders.
Grill/Buffet Cook, Dishwasher, 02/2006 to 12/2012
Hwy. 51 Truck Stop/Riiser Energy Merrill, WI
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Prepared meals for customers off of the grill and ensured proper food handling techniques were used along with taking temperatures of the food.
  • Prepped & dated food to be used for future use and made sure work areas were sanitized effectively.
  • Assisted other areas when times were busy and the kitchen was short staffed.


Education
Associate of Arts: General Education, Did not Graduate
Univeristy of Wisconsin - Marathon County - Wausau, WI
  • Assisted as a stage hand back stage with the play "Fat Pig"
  • Performed in the musical "Google the Musical"
High School Diploma: 2008
Merrill High School - Merrill, WI
  • 3.2 GPA
  • Member of DECA/Marketing Club as well as German, Debate & Mock Trial
  • Coursework includes Speech and Communication, Computer Applications and Psychology
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Professional Summary
Perceptive Customer Service leader who cultivates positive customer relationships through clear and helpful communication.
Skills
  • Adherence to high customer service standards
  • 120 wpm
  • Sharp Problem Solver
  • Rapidly Resolved Conflicts
  • Efficient Multi-Tasker
  • Professional Customer Interactions
  • Microsoft Office Proficiency
  • Dedicated Team Player
  • Time Management Professional
  • Meticulous Attention To Detail
Work History
Rooms Operations Supervisor Sep 2015 - Current
Gaylord Texan Resort & Convention Center Grapevine, TX
  • Excelled in rotating supervisor position
  • Department experience includes: call center, bell stand, front desk, and a primary focus on Celebrity Services
  • Maintained a working schedule for staff of 15.
  • Responsible for training, payroll processing, disciplinary actions, guest issues, etc.

Celebrity Service Admin Jan 2015 - Sep 2015
Gaylord Texan Resort & Convention Center Grapevine, TX
  • Worked directly with a convention services manager to ensure celebrity/VIP guest satisfaction.
  • Set up amenities, arranged transportation, assisted guests through out their stay with any special requests.

Guest Service Agent May 2014 - Jan 2015
Gaylord Texan Resort & Convention Center Grapevine, TX
  • Worked with a team to check guests in to their hotel rooms at a 1,511 room property
  • Assisted with guest billing issues, hotel complaints, etc.
  • Polished multitasking skills
  • Mastered up-sell technique

Server Dec 2013 - Apr 2014
Red Robin Gourmet Burgers & Brews Grapevine, TX
  • Took guests orders, entered into POS system, and delivered food/drinks to tables.
  • Gained skills in organization, time management, and stress tolerance.

Lead Customer Service Representative Oct 2012 - Nov 2013
Golf Galaxy Grapevine, TX
  • Started as a cashier and was promoted after 6 months to Lead Customer Service Representative.
  • Responsible for training all new customer service employees on cash handling procedures, POS system, up-sell technique.
  • Frequently recognized by customers through our store survey.

Education
High School Diploma: 2012
Grapevine High School
Certifications
  • Notary Public - Expiration June 2019
This resume is created in 7 minutes.
Summary
Energetic, results-oriented team player eager to bring strong administrative skills to a growing company in need of top-level support. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative.
Skills
  • Microsoft Office
  • Excel spreadsheets
  • Microsoft Office proficiency
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Billing and coding
  • Cash handling
  • Banking and financial services background
  • Verbal/written communication
  • Documentation familiarity
  • Front desk training
  • Exceptional multi-tasker
  • Concierge duties
  • Inventory control procedures
  • Event planning
  • Listening skills
  • Fluent in [Language]
Core Accomplishments
 
  • Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
    Administration
    • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
    Administration
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Exceeded sales objectives.
  • Received ” Awards and benefits for exceeding expectation and being an excellent team player.
  • Account services manager for platinum guests.
Experience
Guest Services/Front Desk Agent - Stanton Hotel by Marriott (Miami Beach, FL) June 2016 - September 2016
  • Organize, confirm, process, and conduct all guest checkins/checkouts, room reservations, changes, and cancellations Secure payment and verify and adjust billing.
  • Process all guest requests and/or relay messages.
  • Identify and explain room features to guests as well as activate room keys.
  • Supply guests with directions and information regarding property amenities, services, and local areas of interest.
  • Ensure that any outstanding requests or problems receive priority and are resolved Complete designated cashier and closing reports in the computer system Welcome and acknowledge all guests according to company standards.
Teller/Banker - Capital One Bank (, VA) June 2015 - November 2015
  • Live the company values of Excellence and Do the Right Thing Act as a Customer Advocate Take an active role in educating customers on other banking channel options as well as sales and service offerings Enable a customer's needs and goals by identify and referring sales and service opportunities to Relationship Bankers Express a genuine greeting to every customer in the lobby, drive through and on the phone demonstrate warmth, friendliness and give your undivided attention to the customer in every interaction Processes quick and flawless transactions within established policy and procedures to ensure operational excellence Create customer awareness of additional banking channels, products or programs Consistently display mastery of teller transaction and balancing duties Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Consistently demonstrate Service Excellence behaviors in customer interactions and in customer survey feedback Introduce traditional customers to latest banking technology such as online banking, bill payments, mobile deposits, etc.
Cashier/Sales Associate - INDITEX/ Zara Tysons Corner (, VA) December 2014 - April 2015
  • Worked on a register ringing up, performing online transactions and returns/exchanges Handle administrative duties such as answering phone calls and making sure the stockroom was organized Energetic, friendly and swift to represent the company goals of providing excellent overall customer service and ensuring their satisfaction Greeting and assisting the customers as well as maintaining the appearance of the store and merchandise.
Cashier/Sales Associate Guess - Tysons Corner Mall, VA May 2015 - June 2015
  • Worked on register, performed online transactions (purchases/returns/exchanges) Consistently met and exceeded sales goals by going the extra mile Maintain instock and presentable condition assigned areas Energetic, friendly and swift to represent the company goals of providing excellent overall customer service and ensuring satisfaction.
  • Acknowledging, greeting and assisting the customers as well as maintaining the appearance of the store and merchandise.
  • Advised customers on latest fashion trends.
Education and Training
Real Estate Gold Coast Schools , Miami
Associate of Applied Science in Political Science Miami Dade Collage, , Miami, United States
Associate of Arts in Marketing Unity University
Skills
  • administrative duties, banking, billing, cashier,  customer service,
  • fashion,  quick, safety,
  • sales, Swift, phone, real estate.... 
Experience
Front Desk Receptionist - Four Seasons Hotel Miami (Miami, Fl) August 2017 - June 2018

Front Desk Receptionist Four Seasons Hotel Miami administrative duties, banking, Billing, cashier, closing, Strong interpersonal skills, customer service, Documentation, Event planning, fashion, features, Inventory control, legal, Listening, Excel spreadsheets, Microsoft Office, MS Office Suite, problem solver, Processes, coding, Express, quick, Real Estate, safety, sales, swift, team player, phone, written communication                    Experience 08/2017 to Current Miami, FL Prepared, organized, secured, and maintained all confidential files and audit records through the Opera systemReconcile all daily accounting data, both manual and computerized.Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computersProvide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and securityPrepared all month end production reports and ensured accuracy of each Responded to guest inquiries and in a timely, friendly and efficient mannerProvided driving and/or walking directions to guests to local destinationsEnsured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractionsAssisted fellow team members and other departments wherever necessary to maintain positive working relationshipsProvided or obtain accurate information Top performing Agent in conversion ratio (upgrades to check-ins)Ensure satisfaction of guests accommodations upon arrival and departureResolve guest issues when they ariseCoordinate guest reservations with Special Event and Leisure ManagersProvide concierge assistance for all guestsCommunicate with Sales Managers to ensure convention guests needs are met   Up Selling guest rooms and promoting hotel services Perform at the highest efficiency to deliver ''Luxury'' services Meet and Exceed guests expectation in every aspect of services

Front Office Supervisor - Mandarine Oriental Hotel Group (Miami, FL) June 2018 - Current
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Fielded complaints from clients and customers and rectified issues. 
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the higher management. 
  • Completed employee evaluations quarterly and created plans to reward or enhance performance. 
  • Reconciled daily cash statements and handled $thousands worth of financial reports. 
  • Created schedule of front office workers. 
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the management afterwards.
  • Introduced all team members to the latest hotel services, encouraging them to discuss these offerings with guests upon checking in.
  • Hired and trained several front desk agents and ensured compliance with company procedures. 
  • Sorted and distributed business correspondence to correct department or staff member.
  • Trained junior team members on administrative processes, company requirements and performance strategies.
  • Helped less experienced staff manage daily assignments.
  • Drove client feedback to deliver information to management for corrective action.
  • Maintained project quality control by eliminating downtime to maximize revenue.
  • Established and maintained a positive and productive working relationship with management.
  • Assembled and mailed informational packets, reports and publications.
  • Created weekly and monthly reports and presentations.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications. 
  • Managed the administrative work for departments.
  • Received and screened high volume of internal and external communications, including email and mail.
  • Standardized department filing system to increase efficiency.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas. 
  • Identified and solved complex problems impacting operations management and business direction.
This resume is created in 7 minutes.
Summary
WIC Program Representative looking for an opportunity to use my knowledge and experience to help grow my career in the healthcare industry.
Skills
  • Excellent oral and written communication skills.
  • Quality assurance and control
  • Strong interpersonal skills
  • Organizational planning/coordination
  • Team player with positive attitude.
  • HIPAA compliance
  • Microsoft Office proficiency
  • Document management
  • Report analysis
  • Database management
  • Spreadsheet development
Experience
Stephanie Young Consultants La Mesa, CA Program Coordinator 06/2016 to 04/2017
  • Served as the single point of contact for the Whole Person Assessment department, managed and updated 15-20 project reports.
  • Provided a high level of service and leadership support to 12 Regional Centers with more than 40 offices located throughout the state of California that serve individuals with developmental disabilities and their families.
  • Directly supported Chief Operations Officer in managing operation work flow, and improving communication efficiency as the primary liaison between departments, clients and vendors.
  • Coordinated all department functions of team of 5 professionals.
  • Entered and continually updating client records in a centralized database for report progress tracking and scheduling client face-to-face interviews, and monitored billable hours and expenses.
Option Care San Diego, CA Referral Coordinator 10/2015 to 06/2016
  • Managed 15-25 incoming patient referrals for a busy infusion pharmacy.
  • Built patient confidence by actively listening to their concerns and giving appropriate feedback.
  • Accurately entered patient information, including patient demographic, insurance information and diagnosis into a patient electronic file.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Communicated directly with doctors' offices via telephone, fax and email. 
Navy Environmental Preventive Medicine: Unit Five San Diego, CA Public Health Graduate Intern 11/2014 to 01/2015
  • Conducted a data analysis to address an occupational surveillance project resulted in 115 of 150 employees responding to a health status survey, which led to comparing data with published survey results from a similar occupational population.
  • Verified that information in the spreadsheet was up-to-date and accurate.
  • Assisted in drafting an executive summary with the results of the data analysis for the laboratory services department.
  • Attended information meetings to increase the knowledge of change of Military command and identified how the Military contributes to public health. 
The Barrel Room San Diego, CA Server 01/2007 to 08/2014
  • Team member of the Year 2007.  
  • Maintained communication with kitchen staff, management, serving staff, and guest.
  • Suggested variety of menu items to guests with food allergies and diet restrictions such as gluten-free and vegan items.
  • Wrote guests' food orders on order slips, memorized orders, and entered orders onto point of sale system that transmits to kitchen staff.
  • Closely followed standard procedures for safe food handling, assembly and presentation to ensure guest satisfaction.
  • Trained new team members on guest service satisfactions and restaurant protocols.
Handlery Hotels San Diego San Diego, CA Sales Coordinator 05/2010 to 05/2012
  • Team Member of the Month - March 2011. 
  • Provided the sales and catering department with administrative and clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, processed mail, and performed other general office and hospitality duties.
  • Liaison for Director of Sales, Sales and Catering Manager(s) and clients in Manager's absence.
  • Answered telephone calls, qualify sales and catering leads and distributed to the appropriate manager.Managed all rooms only groups including inventory, resume creation, and client communication.
  • Assumed additional tasks from sales and catering managers as a result of continuous job shadowing.
Courtyard by Marriott Solana Beach Solana Beach, CA Guest Service Agent 11/2009 to 06/2010
  • Greeted all guests upon arrival and ensured fast, efficient check-in process including verification of customer's identification, credit and payment for stay, assigned room keys, and arranged taxi or transportation services if needed.
  • Answered inquiries pertaining to hotel services and amenities, registration of guests, area dining and entertainment, and travel directions.
  • Handled all in-house calls and communicates guest comments, complaints, and requests to the appropriate departments and managers.
  • Reviewed accounts and charges with guests during the checkout process.
Certifications
CERTIFICATE - CLINICAL TRAILS DESIGN AND MANAGEMENT (Concurrent)
​CERTIFIED HAZWOPER 40 HOUR TRAINING (04/2017-present)
CERTIFIED HEARTSAVER FIRST AID CPR AED (05/2015-05/2017)
Education
Master of Public Health: Healthcare Administration 2015 National University
Bachelor of Arts: Interior Design 2005 San Diego State University
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Right now, Ashley wishes to join a company known for its industry-leading talent, and unmatched commitment to its clients.
Qualities, Abilities and Skills
  • Ability to meet deadlines
  • Excellent organizational skills
  • Lifelong learner
  • Profound analytical skills
  • Experience using Salesforce
  • Effective communication skills
  • MS Office Suite proficient
  • Courteous demeanor
  • Energetic work attitude
  • Sharp problem solver
Experience
Independent Sales Consultant Sep 2017 to Current
Norwex Richfield, MN
  • Met company's sales goals in first three consecutive months.
  • Determine objectives and outcomes for sales and outreach events.
  • Reach new clients through advertising, sales promotion, and public relations.
  • Maintain knowledge of current sales and promotions, policies regarding payment.
  • Develop client relationships and earned reputation for exceeding goals.
Naturalist Intern Jun 2017 to Aug 2017
Wood Lake Nature Center Richfield, MN
  • Delivered quality outcomes under time pressures.
  • Assisted in coordinating multiple large-scale projects.
  • Took initiative in creating educational material for various audiences.
Customer Service Representative Customer Service Sep 2016 to May 2017
First Transit Minneapolis, MN
  • Data entry for University of Minnesota transit routes.
  • Submitted daily transit performance data to senior management.
  • Prioritized work and met agreed upon deadlines.
  • Independently monitored and increased efficiency of public transportation routes.
  • Taught staff transit operating software and provided technical supports.
Home Energy Crew Leader Jan 2015 to Sep 2016
Neighborhood Energy Connection St. Paul, MN
  • Served as the first point of contact with customers.
  • Installed energy efficient products for customers of Xcel Energy.
  • Served over 2,000 customers in the St. Paul, MN community. 
  • Selected by supervisor to count and manage warehouse supplies. 
  • Public speaking and relationship building with a diverse customer base.
Field Crew Member Feb 2014 to Dec 2014
Conservation Corps St. Paul, MN
  • Worked with team members to complete restoration projects.
  • Maintain positive mental attitude while working 10-hour labor days.
Fisheries Intern Jun 2013 to Nov 2013
MN Department of Natural Resources Park Rapids, MN
  • Maintained and updated database daily.
  • Assisted with resource management activities, routine equipment and facility maintenance.
Resort Guest Service Agent Jun 2012 to Aug 2012
Grand Lake Lodge Grand Lake, CO
  • Process up to 200 guest arrivals and departures per day.
  • Greet and welcome all guests with a smile and professional conversation.
  • Answer guest questions about hotel amenities and provide information about local businesses or attractions that may be of interest.
  • Coordinate with housekeeping to ensure all special requests are handled promptly.
  • Processed financial transactions quickly and efficiently.
Marketing Communications Specialist Jun 2011 to Aug 2011
Gustavus Adolphus College St. Peter, MN
  • Reached out to prospective students and assist them with college inquiry.
  • Updated computer program with updated information after each phone call.
Administrative Assistant Sep 2009 to May 2013
Gustavus Adolphus College St. Paul, MN
  • Managed multiple expense accounts for Environmental Studies Department. 
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
Education and Training
Master of Arts, Natural Science and Environmental Education 2018 Hamline University St. Paul, MN Thesis Topic: The relationship between a student's repeated visits to a particular community nature center and a positive sense of place.
Bachelor of Arts, Environmental Studies Gustavus Adolphus College St. Peter, MN
Volunteer Service

Minnesota Association for Environmental Education, Communications Committee, 2017 - Present.

  • Create and proofread press releases and monthly newsletters on a bi-weekly basis, and distribute through website and mailing lists
  • Manage job board and update it daily

Fall Festival Linnaeus Arboretum, 2009 - 2017

  • Create animal balloons

Ramsey County Watershed District, 2016 - 2017