Guest Service Agent resume examples

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Skillful Guest Service Agent resume

Sarah Davis
Summary

A hardworking, reliable, and detail oriented person that understands the importance of excellent customer service. It is my goal to perform my job well, and to keep customers/clients feeling as comfortable and satisfied as possible in whatever environment necessary. I am highly adaptable to addressing diverse customer needs with a proven history of building trust, promoting customer and employee satisfaction, and resolving concerns.

Skills
  • Competent with Microsoft Office Applications
  • Competent with E-Oscar (Credit Bureau Reporting Platform)
  • Competent with Encompass (Mortgage servicing and origination platform)
  • Competent with Mortgage Builder (Mortgage Servicing platform.)
  • Assisting with internal Audits
  • Assisting with monthly and quarterly reporting
  • Strong Phone Presence
  • Credit card payment processing
  • Inventory control
  • Housekeeping
  • Experienced in building rapport and trust with a diverse population
  • Active listening skills
  • Excellent communication skills
  • Conflict management
  • Fast Learner
  • Calm and level-headed under stress
  • Quick problem solver
  • Works well with others
  • Proven patience and self-discipline
  • Adept time management skills
  • Skilled multitask-er
  • Focused and detail-oriented
  • Courteous demeanor
  • Assisting with ADL's
  • Body mechanics knowledge
  • Following care plans
  • Charting patient services and activities
  • Following HIPPA and maintaining the highest level of discretion
Experience
Operations Maintenance/Reporting Coordinator 07/2019 to 03/2020 Primary Residential Mortgage Colorado City, AZ
  • Processed ACDVs and AUDs via credit reporting platform E-Oscar.
  • Performed maintenance (posting loan modifications, updating personal information, updating accounts to reflect loan documentation, correcting errors, etc.) on borrower accounts via Mortgage Builder.
  • Assisted with internal audits.
  • Assisted with monthly and quarterly reporting.
  • Created and maintained spreadsheets and updated logistical reports in Excel.
  • Attended department meetings.
  • Worked closely with team members to understand project requirements, develop solutions and meet deadlines.
  • Handled all misc. delegated tasks.
Guest Services 06/2018 to 01/2019 Zion Red Rock Springdale, UT
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
  • Worked as a team with management and other coworkers to find creative solutions to problems in the workplace
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Organized supplies for efficient use based on expected customer needs
  • Cleaned and returned vacant rooms to occupant-ready status
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Handled payment processing duties and provided customers with receipts and proper bills and change
Housekeeping/Guest Services 01/2018 to 06/2018 Coral Pink Ranch Cane Beds , AZ
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
Certified Nursing Assistant 07/2017 to 12/2017 Hurricane Health and Rehab Hurricane, UT
  • Assisted resident's with ADLs including but not limited to: transferring, providing catheter care, administering heat and ice packs, bathing/showering, dressing, and assisting with elimination
  • Regularly advocated for patient needs
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
  • Provided residents and families with emotional support
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
  • Measured and documented all facility residents' vital signs weekly
  • Assisted nurses with skin checks/care
  • Transported and served meals and snacks according to prescribed diets
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
  • Maintained a clean, orderly and well-stocked environment.
  • Preformed post mortem care
  • Prepared patient rooms prior to their arrival
Online Customer Service Representative 06/2016 to 04/2017 Seat Cover Connection Canebeds, AZ
  • Accurately documented information and sent it to supervisors
  • Recommended and helped customers select merchandise based on their needs
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Completed purchases with credit and debit payment methods.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Accurately recorded and ordered large quantities of merchandise
Education and Training
2017 RidgeView CNA Program St. George, UT
CPR (AED) Certification Course 2017 St George, UT
High School Diploma 2015 Southwest High School St George, UT
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Job-winning Guest Service Agent resume

NinGarcia14503 Almond StreetCabazon92230659513131972nngria@gmail.comCA
Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Skills
  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
Education
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest
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Top Guest Service Agent skills

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Experienced Guest Service Agent resume

Heather Schludecker
Professional Summary

Client-engaging professional with energetic personality and skills in customer service and employee management. Able to train, monitor and encourage teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in seeking out and capitalizing on improvement opportunities. Desire to take on challenging new role with expanding operation.

Work History
Financial Coordinator Feb 2018 - Current
Brightstar Care Of Lake County Highland, IN
  • Entered all important data with exceptional accuracy into company's system
  • Set up and updated customer accounts with interactions, payments and personal information
  • Repeatedly met deadlines of completing payroll and billing while excelling at other tasks regarding new clients and other business matters
Senior Guest Service Team Leader Aug 2016 - Feb 2018
Target Cedar Falls, IA
  • Responsible for directly leading 40 plus team members while also managing the whole store in day-to-day operations 4-5 days a week.
  • Resolved all customer issues in a professional manner while prioritizing customer satisfaction.
  • Helped implement Target's new ship-from-store process and facilitated training employees on how to efficiently find, pack, and ship merchandise to customers.
  • Conducted interviews, hired new employees, and held team member meetings to update employees on best practices and continued expectations to help improve store efficiency.
  • Completed all opening and closing procedures, including counting contents of cash register, ensuring team members performed closing duties, and opening/ locking up the store.
Wings Certified Trainer/ Server Oct 2014 - Jun 2016
Buffalo Wild Wings Evansville, Indiana
  • Trained new employees.
  • Consistently offered professional and genuine hospitality while establishing rapport with guests.
  • Rectified guest complaints quickly and efficiently.
Additional Information

Volunteer Activities: · Soup Kitchen · Feed the Children at Valparaiso University · Meals on Wheels

Skills
  • Team leadership
  • Merchandising operations
  • Process and procedure development
  • Marketing strategy
  • POS systems knowledge
  • Staff training and advancement
Education
Business Management University of Southern Indiana Evansville, IN
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