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A hardworking, reliable, and detail oriented person that understands the importance of excellent customer service. It is my goal to perform my job well, and to keep customers/clients feeling as comfortable and satisfied as possible in whatever environment necessary. I am highly adaptable to addressing diverse customer needs with a proven history of building trust, promoting customer and employee satisfaction, and resolving concerns.
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Client-engaging professional with energetic personality and skills in customer service and employee management. Able to train, monitor and encourage teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in seeking out and capitalizing on improvement opportunities. Desire to take on challenging new role with expanding operation.
Volunteer Activities: · Soup Kitchen · Feed the Children at Valparaiso University · Meals on Wheels
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Adaptable and problem solver and fast learner with adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 5 years experience in the hotels industry. Dedicated professional with extensive knowledge of the front desk operations. Results-driven and proactive with a good understanding of reporting tools, and available resources developing plans and monitoring progress. Well-organize with expertise in ONQ Hilton System. Talented administrative professional with background in business administration. Extensive knowledge of MS Office.
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Front Desk
• Assist clients face-to-face with application process and answer general questions.
• Work closely with evaluators to relay document requirements to clients.
• Work closely with Scanning Specialist to ensure documents are scanned per evaluator directions.
• Responsible for intake of client documents and payment, in person and via postal mail.
• Set up new client files and record received documents with 100% accuracy.
• Perform for clerical duties such as data entry, copying, filing, and special projects.
Phones & Emails
• Ensure all incoming calls and emails are accurately, completely, and professionally addressed.
• Make outgoing calls to clients to inform of missing documentation and/or payment.
• Collaborate with other departments to ensure clients' needs are addressed.
• Record information obtained from client phone calls and emails with 100% accuracy.
• Perform for clerical duties such as data entry, copying, filing, and special projects.
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