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Professional Summary
Pursuing a career in the hospitality industry, specifically a management position that will exercise my leadership, while also utilizing my organization skills and teamwork experience from previous positions.
Work History
Marketing and Events Intern, 08/2017 to Current
 Westport Woods Hotel & Spa – Westport, Ireland
  • Managing all social media accounts for the hotel and the wedding/event page.
  • Meeting with potential clients and planned their event from start to finish.
  • Designing flyers, social media promotions, and e-zines weekly to promote weekly events happening in the hotel to increase revenue.
Event Aide, 01/2017 to 08/2017
 City of Ocoee
  • Worked with clients on their special events and decided which of our venues would be the most suitable for their big day.
  • Responsible for pre- and post-walk through of the venues, attending to any renter needs during the event, and coordinating events on the day of the event.
  • Kept up with client accounts and collected payments, as well as other miscellaneous office work.
Guest Service Representative, 11/2015 to 08/2017
 Know Before You Go
  • Answering numerous guest questions about the attractions and accommodations in Orlando, including hotels, theme parks, and shopping centers.
  • Exchanging currency from multiple different countries.
  • Consulting with guests to find a vacation that best fits their vacation and financial needs.
Attractions Attendant, 02/2014 to 11/2016
 Walt Disney World Attractions
  • Interacted and assisted guests with questions and information about the parks.
  • Administered Fast Pass Plus kiosks.
  • Reinforced safety during crowd control at concerts, fireworks, etc.
Relative Experience

Gamma Phi Beta Sorority

Recruitment and Bid Day Committee

  • Planning and execution of recruitment week activities and décor.
  • Pre- and post-set up of each day of recruitment and bid day.

Formal Chairwoman

  • Planning our largest event while staying in our fixed budget.
  • Decorating, setting up, and contacting vendors for the day of event.
Education
Bachelor of Science: Hospitality Management, May, 2017
 Rosen College of Hospitality Management- University of Central Florida - Orlando, FL
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Professional Profile
Through my professional career in hospitality, I have gathered a multitude of new skills, while honing many others. From the finer points of Customer service, to the art of managing both household, and hotel properties. Using this knowledge, and out of the box thinking, I work at improving or creating new policies and procedures that promote efficiency within the workplace.
Qualifications
  • Familiar with many hotel softwares
  • Quick learner
  • Strong communication skills
  • Working independently
  • Microsoft Excel
  • Microsoft Word
  • Outlook 
Experience
10/2014 to Current
Guest Service Representative Capital Hotel － Little Rock, AR As a front office employee at the Capital Hotel, we are charged with being the nerve center of this historic, and prestigious property. We are tasked with assisting and meeting the needs of all types of people. From the local looking to get away, to the politician or celebrity here for business or passing through. We handle most aspects of a guest stay, from the check in to the check out, their billing, and even serve as their link to other departments, and are the point of contact for any extra needs or services. 
01/2013 to 10/2014
Guest Services Representative Hometown Hotel － Bryant, AR Acted as the main point of contact for any and all guests checking in, and checking out of the hotel, and offered up any assistance as needed. Front office employees were also tasked with minor janitorial and house keeping services, such as guest laundry and lobby upkeep. 
01/2013 to 11/2013
General Manager Extended Stay － Little Rock, AR The responsibilities as manager of this property is an exhausting list. On top of managerial duties such as daily conference calls, invoices, P&L reports, and forecasting, etc. The manager was also in charge of general maintenance, housekeeping, property upkeep such as janitorial services, and front desk duties. 
07/2012 to 01/2013
Guest Service Representative Extended Stay － Little Rock, AR Acted as first point of contact for all guests looking to stay. We made, and cancelled reservations, checked in and checked out guests, and handled the flow of cash from the guest to the hotel.  
07/2012 to 01/2013
Custodian/ Houekeeper Extended Stay － Little Rock, Ar Responsible for the upkeep of the property. From the interior to the exterior, tasked with handling both the housekeeping and general clean-up of the property. 
Education
High School Diploma Home Schooled － Conway, AR, USA
2011
Household/Hotel Management The International Butler Academy (T.I.B.A) － Vaulkenburg, Limberg, Holland T.I.B.A is a prestigious school located in Vaulkenburg, the number one butler academy in the world, excelling in equipping its students with the finer points of household, and hotel management. Each student is given the knowledge and tools needed to manage hotels such as the Ritz, or to run a household of some of the worlds leading men and women.
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Professional Summary
Healthy lifestyle enthusiast with a background in guest services, retail sales and customer care. Exceptional organization, critical thinking and time management skills. Loves being part of a team and thrives in a positive work environment.
Skills
  • Strong organizational skills
  • Exceptional communication skills
  • Proficient in Spa Soft
  • Excellent phone etiquette
  • Customer service-oriented
  • Guest relations training 
  • First Aid and CPR Current 
  • Computer-literate
  • Appointment scheduling
  • Safety and sanitation training
  • Understands spa services
  • Hospitality industry knowledge
  • Fluent in French 
  • Attentive to detail
Work History
January 2017 Fitness Instructor | Slocan Valley Recreation Commission | Slocan Park, British Columbia, Canada
  • Lead a variety of Group Fitness Programs
  • Encouraged and motivated members to attend group fitness classes.
  • Designed enjoyable and innovative customized training programs based upon fitness goals.
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
Group Fitness Instructor | Castlegar & District Recreation & Aquatic Centre | Castlegar, British Columbia, Canada
  • Taught a variety of group exercise classes, including Spin, Step and Seniors Class
  • Explained the use of exercise equipment to all participants, prioritizing safety at all times.
  • Cleaned and organized studio after each group fitness class.
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
September 2008-September 2009 Barista/Cashier | Frog Peak Cafe | Crescent Valley, British Columbia, Canada
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Communicated clearly and positively with co-workers and management.
January 2007-May 2007 Outdoor Guest Service Representative | Whitewater Ski Resort | Nelson, British Columbia, Canada

Retail | Nutraways Health Store | North Vancouver, British Columbia, Canada
Education
2007 Bachelor of Arts: English Major Simon Fraser University Burnaby BC
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Professional Summary

Highly enthusiastic customer service focused professional with Retail Sales Management experience along with a solid foundation for the dynamics of service in a corporate environment.  Demonstrated strong work ethic with proven ability to increase overall sales in profits for the company.


Skills

Excellent communication

Team oriented

Strong organization

Excellent listening

Quick learner

Ability to coordinate and manage staff

File and sort

Maintain accurate cash drawer

Proficiency in Microsoft Office

Work History
Guest Service Representative, 07/2016 to Current
 Talent Force Staffing – Memphis, TN
  • Answer inbound calls in high volume call center while delivering excellent customer service for reservations and ticket sales.
  • Address customer inquiries, solve problems and provide new product information.
  • Describe products to customers and accurately explain details while providing magical moments for all guests.
Customer Service Representative, 11/2014 to 01/2016
 A Z Wireless – Memphis, TN
  • Provided timely and appropriate information to customer inquiries.
  • Demonstrated first class customer service while using active listening skills which helped create positive customer experiences.
  • Educated customers about products and promotional offers which helped to increase company profits.
Retail Sales Keyholder (Manager in Training), 09/2012 to 10/2014
 CITY GEAR OUTLET – Memphis, TN
  • Delivered excellent customer service by promptly greeting and assisting customers
  • Responsible for counting cash drawers and reconciled store receipts with bank deposits.
  • Maintained daily record of all transactions and store inventory.
  • Trained staff and assigned employees to specific duties to best meet needs of store.
  • Addressed and effectively resolved staff issues in tactful and respectful manner.
  • Responsible for sales floor organization and  display models to attract sales to meet company demands.
Processor/Auditor, 07/2011 to 08/2012
 Simos Insourcing Solutions – Memphis, TN
  • Processed customer duties and fees to help ensure quick release of international shipments.
  • Verified orders for accuracy before being shipped.
Education
Associate Of Arts: AA University Parallel Education, 2019
 Southwest Tennessee Community College - Memphis, TN

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