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Highlights

  •  Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Math and language skills
  • Delivers exceptional customer service
  • Proven leader
  • Engaging personality
  • Excellent multi-tasker
  • Customer service surveys
  • Cash handling expertise
  • Staff motivation and training
  • Reliable
  • Sales experience
  • Call routing
  • Hospitality services 
  • Cash transactions
  • Front office management
  • Customer assistance and interaction
  • Recordkeeping
  • Oral and writing communication
  • Office supplies ordering
  • Listening skills 
  • Administrative support
  • Microsoft Office 
Summary
Knowledgeable and professional Receptionist adept at administrative support and customer service objectives. Brings 5 years' experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Accomplishments
  • Recognized by peers and management for going above and beyond normal job functions.
Experience
Attendent , 08/2018 to 05/2018 Jordan Health Services Mount Pleasant, TX Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Maintained a clean and well-organized environment to promote client happiness and safety.
Checked and changed linens throughout houses and washed and dried dishes.
Laundered bedding and made beds.
Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
Front Desk Assistant Manager , 04/2015 to Current Quality Inn Mount Pleasant, Texas Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Managed a team of four front desk agents and helped them to resolve issues that arose during their shifts.
Assisted guests at check-in, providing information on various services within the hotel.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Greeted and registered guests and issued room keys.
Delivered requested items to guests' rooms.
Held employees responsible to fulfill their required duties and tasks during their respective shifts.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Referred guests to local restaurants and recommended attractions in the area.
Handled the complaints and concerns of customers.

Greeted and assisted visitors when they arrived at the office.
Provided work schedules for 10 employees per week. 
Handled money for customers and visitors.
Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.  
Signed for packages that came to the organization and distributed them to the appropriate personnel. 
Assistant Manager, 06/2007 to 10/2013 Sonic Mt Pleasant, 75455
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.
  • Oversaw daily opening and closing procedures and helped to optimize daily operations.
  • Coordinated with store manager to initiate strategies to achieve sales and profit goals.
  • Proactively identified and solved complex strategy problems that impact business direction.
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Summary

My objective is to contribute to the success of CONMED by obtaining the Associate Territory Manager position. I'm sure my qualifications would be a great fit for the position.

Highlights
  • Territory and account management
  • Sales presentations
  • New account development
  • Deal closing
  • Sales tracking
  • Proficient in TME
Experience
Territory Sales Manager Mar 2017 to Current
Japan Tobacco International Teaneck, NJ

Currently managing over 500 independent and chain accounts in the Parkersburg, West Virginia area, while cold calling on additional retail accounts to stimulate market growth and product knowledge.Coordinated and conducted several chain account and wholesale account presentations to present new programs.Achieved above a 3 overall dialogue/evaluation score on the 2018 evaluation while placing as high as 2nd in my region by exceeding my goals.Achieved over 100% average for the 2018 year for Sales Cycle Objectives.

Manager Assistant Oct 2015 to Mar 2017
Enterprise Rent A Car Ft. Lauderdale , Florida

An Enterprise Rent a Car Manager Assistant is responsible for the duties of the Manager. Team Lead and team development. Conducted Sales presentations and kept a 100% customer service satisfactory grade at store location. Grew sales from a 150 car store to almost a 300 car store In 2015

Sales Consultant Jun 2013 to Oct 2015
Mid State Chevy & Buick Sutton, WV

This was my introduction into sales. As a sales consultant, I was top 3rd of my team of 30 salesmen. Also named salesman of the month twice ( highest gross per unit). Daily routine involved cold calls, appointment setting, marketing in newspapers, negotiating, re-selling previous customers and growing my customer base every month, presentations, closing sales, and keeping customers happy after the sale.

Education
Bachelor of Arts, Multi Disciplinary Studies 2007 West Virginia University Morgantown, WV Bachelors: Multi-disciplinary Studies Communications, Sports Studies, Sociology
Masters, Sports Management Administration 2011 American Public University Charlestown, WV Sports Management Administration
Additional Information
  • Football player at West Virginia University
  • Quarterback/Wide Receiver 2003-2007
  • Notable Games- 2006 Nokia Sugarbowl Champs
  • Head Coach Rich Rodriguez (Arizona), Recruited by Calvin Magee (Arizona)
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Summary

Store Manager who is highly customer service-oriented, organized and possesses strong time management skills. Willing to work a flexible schedule.

Highlights
  • Courteous and professional demeanor
  • Service-oriented
  • Flexible schedule
  • Safety standards training
  • Meat slicing expertise
  • Serv Safe certified
Accomplishments

Promoted to Store Manager January 2018.

Promoted to Relief Manager June 2017.

Named Employee of the Month, August, 2016.

Acting Manager mid-May, 2016 through end of July, 2016.

Acting Manager, end of November, 2015 through mid-January, 2016

Promoted to Assistant Manager, June 2015.

Became Safety Coordinator, 2014

Promoted to Shift Supervisor, March 2009.

Experience
01/2018 to Current
Store Manager Circle K Seneca Falls, NY

Hire and train new employees

Complete several types of orders

Write Schedules

Stock coolers and shelves

Develop relationships with vendors

Perform sales ad changes

Build floor displays

Manage more than 5 employees

Conduct shelf audits in more than 1 category.

03/2017 to 12/2017
Management Trainee/ Relief Manager Nice N Easy/ CST Phoenix, NY

Worked with training manager to hone skills learned as an assistant manager.

Wrote Schedules

Managed 5 or more employees

Performed performance coaching for employees

Performed resets on shelves

Managed UPC's

Stocked coolers and shelves

Interacted with customers and dealt with customer complaints.

06/2016 to 03/2017
Assistant Manager Nice N Easy Lafayette, NY

Ordered and shelved weekly sale items for customers.

Interviewed, hired and trained new team members.

Delegated tasks to team members to optimize productivity.

Supervised five employees per shift.

Handled resets according to schedule, including deleted and new merchandise.

Communicated and exemplified the company's vision and goals.

Produced accurate and thorough management reports.

Forecasted, scheduled and monitored labor to be consistent with store traffic.
Monitored UPC codes.

Ten+ years grocery store experience.

Developed positive vendor relationships.

09/2007 to 06/2016
Shift Supervisor Nice N Easy Tully, NY
Greeted all customers.
Executed cash transactions quickly and accurately.
Oversaw overnight store operations, including staff assignments and production lists.
Supervised five employees per shift. 
Developed positive vendor relationships.
Checked out customers and bagged items quickly.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Praised by management for being a fast and efficient worker, requiring little supervision.
Served shoppers in a prompt, courteous and friendly manner.
Broke down heavy pallet loads of cases, boxes and bags.
Emphasized fast, friendly customer service.
Communicated and exemplified the company's vision and goals.
Handled products and equipment in accordance with safety and sanitation guidelines.
 Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
Proofed dough products and baked breads, cookies and other bakery products.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Education
English Southampton College Southampton, NY, USA

Campus closed in May 2005. Due to health issues did not continue on.

2004
High School Diploma: English Tully High School Tully, NY, USA

Graduated with Honors

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Professional Summary

Highly motivated Regional Manager with strong background of leading high-performance teams to meet or exceed goals. Driven to provide excellent customer service. Recognized for developing solutions to improve revenues. Provided senior level guidance and support to the county teams regarding customer concerns, operational questions, risk management, and human resource issues.

Federal Employee with 20 years experience. Committed and motivated Administrative Assistant with exceptional customer-related and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Experience
Regional Manager
February 2017 to Current
White River Area Agency on Aging Batesville, AR

* Oversee performance management process and approve compensation recommendations.

* Oversee all operations, including hiring qualified applicants in county offices.

* Organized and conducted "Senior Day" events to all counties.

* Ensure each office is Medicaid compliant and maintain

* Participates in networking e

August 2011 to June 2014 Melbourne Florist Melbourne, AR

Owner, book keeper, accountant , and managed employees of 5. Sold florist to finish school.

Postmaster
November 1991 to June 2012
United States Postal Service Violet Hill, AR

* Assisted in all areas of administrative work and customer communication.

* Overseen and trained employees on data entry, office details, and management on daily deposits.

* Ensure adherence to all security procedures established to maintain safety for employees and customers.

Education
Bachelor of Arts : 2015 Arkansas Tech University Russellville, AR
Associate of Arts Ozarka College Melbourne, AR, US

AAT

Diploma Highland High School Hardy, AR, US
Professional Affiliations

Grade point average 3.8. Deans list 2014-2015

Obtained many professional studies in early childhood through ASU-Jonesboro.

United States Postal Service Administrator for Postmasters in 724,725,726 Area. Worked with Manger of Postal Service Operations dealing with all Postmasters leave according to federal regulations.

Owner of Melbourne Florist -Home Decor & More- Business and Financial book keeper.