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Professional Summary
Experience in the legal profession, with a strong background in Conservation and Sustainability within the Environmental Field.
Education
Bachelor of Science: Political Science, May 2015
Tuskegee University - Tuskegee
Political Science
Skills
  • Proven capabilities in Microsoft Office products (PowerPoint
  • Excel
  • Electronic Discovery
  • iManage
  • Member
  • Process implementation
  • Executive calendars
  • Business writing
  • Word
  • Outlook
  • Natural leader
  • Environmental law knowledge
  • International Association of Administrative Professionals (IAAP)
  • Association of Legal Administrators
  • Clean Water Act and Clean Air Act expert
  • Teaching
  • Work History
    Canvassing Fundraiser, 05/2017 to 08/2017
    Georgia Public Broadcast Atlanta, Ga
    • Effectively and efficiently collecting contributions and donations for NPR, PBS and GPB.
    • Conduct training for new and fellow canvassers to ensure success when interacting within public.
    • Report all findings back to accounting department daily including performance meeting daily goals, average donations, and bringing new sustaining members into the organization.
    Legal Assistant, 01/2011 to 07/2015
    Albert C Bulls III Tuskegee, AL
    • Researched and prepared bench memos, draft opinions and draft orders attention to detail.
    • Specialized case management in divorce and civil cases.
    • Front line to clients: planning and scheduling appointments.
    Judicial Assistant, 10/2016 to Current
    Judge Albert C. Bulls III Notasulga, AL
    • Prepares, maintains and revises monthly court calendars.
    • Manage a busy office, including specialized dockets and panels.
    • MS Outlook, MS Word, multiline telephone system and copy machine.
    Executive Assistant to CEO, 01/2016 to 09/2016
    Greening Youth Foundation Atlanta, GA
    • Managing the day to day operations fielding calls, scheduling appointments planning and coordinating travel itineraries.
    • Organizing and maintaining files and records of corporate federal partners.
    • Contacting Partners to coordinate their schedule with the CEO\'s schedule.
    Project Manager Assistant Public School Initiative, 09/2015 to 09/2016
    Greening Youth Foundation, Atlanta Ga
    • Managing Recreation Centers, Teaching students about environment issues in their community.
    • Water testing for pH, oxygen and water hardness.
    • Led orientation seminars for college and high school interns.
    • Developed and Implemented Environmental Education curriculum C.L.E.A.N Manual for Greening Youth.
    • Managed recreation centers and schools.
    • Ben Hill, Rosel Fann, Peachtree Hills.
    • Dunbar Elementary, Shrine, BCGM Boys and Girls Club.
    09/2015 to 10/2015
    INTERNSHIP Greening Youth Foundation
  • Capable of working together with a team of attorneys and other administrative staff, and also the ability to work independently.
  • iManage proficient.
  • Understanding how to use the program for managing folders and filing emails.
  • Organizing documents from Microsoft Outlook.
  • Knowledgeable of the system Electronic Discovery-Complete Discovery Source.
  • Used the CDS Cloud for clients and partners.
  • Broad comprehension of Electronics stored information.
  • Corporate Communication Conservation Sustainability Awareness.
  • Completed Research around Environmental Laws and Regulations Assist youth with tours at various recreational and nature centers in the community.
  • Developed relationships with companies for field trip sites.
  • Hired sustainable Speakers and initiated invigorating conversation on the panel.
  • Facilitated environmental workshop for site locations and college Interns.
  • Interests
    • Dependable Project Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
    • Accomplished recent graduate with academic experience in business, economics and accounting. Strengths include leading projects and learning new concepts with ease.
    • Driven Paralegal assistant who thrives in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
    • Organized excutive assistant possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
    • Accomplished in all aspects of federal and state laws related to Environmental Law. Proficiency in auditing information pertaining to compliance and regulations.
    • Results-oriented Program Manager dedicated to aligning agency targets and objectives with client service outcomes. Face-to-face client service, fundraising and grant writing expertise.
    Honors
    • Outstanding Georgia Citizen and Good Will Ambassador, July 2009-March-2010Productive active community leader Fulton County Law Week Art
    • Contest Second Place Award  2008-2009 Directed documentary on Environment AwarenessThe MIT Enterprise Forum of Atlanta Winner of Revolutionary Thinkers Essay Contest 2005-2006 | Alternative energy sources  
    Volunteer Experience
    • Atlanta Community Food Bank 50+ hrs EXPERIENCE Summer Months Empowered to constructed hunger boxes to deliver to locations in metro Atlanta areaEducated on hunger on poverty local and state level
    • Hands On Atlanta Environmental Outreach 50+ hrs  Directed landscaping renovation in urban environmentsWorked with youth on their outdoor learning survival skills
    • National Wildlife Confederation Youth Summit 40+ hrsLearned leadership skills educated on how to raise awareness in the community
    • Tuskegee University  Medicinal Herb Garden 30+ hrs Learned different  medicinal plants
    Certifications
    The Clerk's Authority- March 28, 2017 Notary Public Final Exam 93% - Georgia Superior Courts Clerks Cooperative Authority Water Monitor through the facilitation of Auburn University and Alabama Water Watch  2014
    Additional Information
    • Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks.
    This resume is created in 7 minutes.
    Professional Summary

    Experienced relationship banker taking a lead role in delivering an outstanding experience to customers. Professional outside sales representative with 10 years of small business sales in a B2B environment. Find creative solutions to everyday challenges, and build lasting relationships. Contribute to branch growth by proactively meeting the needs of customers by tailoring product and services recommendations.

    Highlights
    • Business Acumen
    • Relationship Building
    • Prospecting & Networking
    • Cross Selling / Upselling
    • Retail Banking Sales
    • Consultative Sales
    • Product & Service Knowledge
    • Financial Needs Assessment
    • Financial Product Solutions
    • Customer Service
    • Underwriting
    • Team Leadership
    Accomplishments
    • Increased branch deposits from $95 million to $140 million over five years for TD Bank.
    • Exceeded assigned small business goals by 1,600% in 2015.
    • Ranked No. 1 in Small Business production for the New Jersey and Pennsylvania Market over 500 branches, and ranked No. 11 nation-wide in 2013.
    • Promoted to Vice President Store Manager at TD Bank based on superior performance including the number of transactions, and for achieving over $100 million in small business deposits.
    Experience
    Loan Officer 08/2016 to 09/2017 UCEDC Cranford, NJ
    • Prepared loan files for each customer applicant and prepared required documents.
    • Studied the financial documents submitted by customers and evaluated the financial standing and creditworthiness of the customer and ability for the loan to be underwritten.
    • Counter checking information provided by customers for accuracy.
    • Applied SBA underwriting expertise in identifying and analyzing relevant information to assess credit risk and establish viability of sources of repayment.
    • Supported the underwriting role in preparing cash flow and financial analysis and prepared credit approval memos with recommendations consistent with SBA policy.
    Branch Manager Assistant Vice President 07/2015 to 08/2016 Investors Bank Springfield, NJ
    • Led a team of sales and service professionals to exceed year to date business lending goals by 700%.
    • Coached, trained, and developed staff members and ensured commitment to the bank's core values.
    • Focused on external business development and community involvement to achieve branch growth, profitability, and name recognition.
    • Identified business development opportunities and ensured continued customer satisfaction and retention.
    • Developed sound business plan to focus on innovative branch initiatives to promote growth.
    • Conducted weekly sales meetings and daily observations of the customer experience to ensure that the customer was receiving superior customer service.
    Store Manager 04/2007 to 07/2015 TD Bank NJ
    • Increased overall branch deposits by 147% over five years.
    • Recognized as top sales generator for the last five consecutive years of employment.
    • Led small business initiatives for Union County, NJ, developing and managing the small business account portfolio.
    • Coached and motivated the Store team to deliver legendary employee and customer experience.
    • Promoted the TD brand through active leadership within the community.
    • Mentored teller and platform staff, positively reinforcing behavior.
    • Approved financial transactions using sound judgment to minimize risk and potential losses.
    • Ensured that all security and audit procedures were followed to minimize potential risk.


    EDWIN ROSA | Cell: - Page 2 


    Premier Bank Manager 02/2006 to 03/2007 Bank of America Cranford, NJ
    • Managed a portfolio of 350 high net worth clients with a total investment portfolio value of $12.5 million.
    • Delivered personalized financial strategies to affluent clientèle through banking and borrowing needs and investment services.
    • Grew client assets, retained and acquired new clients as the single point of contact for all banking needs.
    • Developed relationships with existing clients' through proactive and regular contact in order to gain loyalty.
    • Addressed and resolved issues/concerns and coordinated client service activities within other areas of the organization. 
    • Developed and maintained relationships with external partners in the communities served 
    • Contributed to profit, sales and product by selling appropriate financial solutions and banking services to the portfolio of clients 
    • Expanded number of relationships through referrals and provide referrals to other bank specialists 
    Financial Service Representative 12/1998 to 01/2006 Wachovia NA New Jersey
    • Increased core deposit growth by 70 % of annual goal.
    • Analyzed applicants' financial status, credit, and property evaluation to determine feasibility of granting loans.
    • Expanded client base through successful service and sales techniques.
    • Continually cross-sold bank services and products, including loans.
    Team Leader 03/1993 to 11/1998 Summit Bank Dayton, New Jersey
    • Developed, implemented and monitored programs to maximize customer satisfaction.
    • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    Education
    Bachelor of Arts: Business Management Universidad Sagrado Corazon Santurce, PR
    Business Management Brookdale Community College Lincroft, NJ
    Select One: Marketing Middlesex Community College Edison, NJ
    Select One: Consumer Lending American Institute of Banking East Brunswick, NJ
    Languages
    • Fluent in English and Spanish
    Skills
    • MS Excel, MS Word, MS Outlook, MS PowerPoint
    This resume is created in 7 minutes.
    Professional Summary
    Administrative Assistant / Office Manager highly skilled, organized and detail-orient with more than 10 years experience supplying thorough, organized administrative support to 4 senior executives. Advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations for the President who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent administrative professional with great work ethic and strength. Background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software, who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
    Skills
    • Accounting familiarity
    • Spreadsheet management
    • Payroll
    • Employee training and development
    • Database management
    • Excellent planner and coordinator
    • Human resource laws knowledge
    • Invoice processing
    • Advanced clerical knowledge
    • Invoice processing
    • Filing and data archiving
    • Appointment setting
    • Customer service-oriented
    • Excellent communication skills
    • Administrative support specialist
    • Advanced clerical knowledge
    • Compensation and benefits
    Work History
    05/2015 to Current
    Restaurant Manager Hilltop BBQ Moodus, CT
    Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves restaurant contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Meets restaurant financial objectives by forecasting requirements. Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission. Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges. Publicizes the restaurant by placing advertisements; inviting food editors to review the restaurant; encouraging local businesses to hold social events at the restaurant. Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations. 
    09/2014 to Current
    Office Manager / Property Management American Landscape Moodus, CT
      Receiving inbound calls from customers and prospective customers and assisting them with their accounts, billing and service inquiries. Creating proposals for prospective customers, setting up contracts for new jobs, editing and entering work tickets, preparing invoices, and taking customer payments.Creating written communications, troubleshooting questions in customer job files and coordinating phone calls for professional staff and general office support including pulling customer files, processing permits, filing and creating check requests. Ordered and distributed office supplies while adhering to a fixed office budget.

    05/2008 to 08/2014
    Administrative Assistant / Purchasing Agent / Quality Assurance Assistant / Safety Manager Assistant Nelson Precision Drilling Co., Inc. Glastonbury, CT
    Education
    R.C.N.A. Certification: Nursing Assistant Middlesex Community College - Middletown, CT
    ServSafe Management Certification: Restaurant Management ServSafe - CT
    This resume is created in 7 minutes.
    Professional Summary

    Qualified customer service rep with more than 2 years in fast-paced customer service and call center environments. Personable and professional under pressure. Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Excellent communicator with more than 2 years in a demanding call center environment as a Customer Service Representative. Adaptable customer service rep, familiar with a host of database systems. Expertise in identifying errors while proofreading data already entered into the system. Organized and efficient customer service rep highly skilled in office administration, data organization, proofreading, database management and word processing. Health care specialist skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities.
    Skills
    • Creative problem solver
    • Credit card processing
    • Proficient in cash management
    • Strong client relations
    • Quick learner
    • Cash flow management
    • Medical terminology knowledge
    • Trusted key holder
    • Exceptional communication skills
    • Multi-line phone talent
    • Strategic sales knowledge
    • Fluent in Spanish
    • Fluent in English
    • CPR certification
    • Foley catheter insertion/removal
    • Patient and family advocacy authority
    • Qualified in patient transport
    • Patient evaluation/intervention
    • Diabetes, Hospice, and Stroke Patient Care
    • Bilingual (Spanish)
    Work History
    Manager Assistant, 05/2015 to 06/2016
    Dollar General San mateo, FL
    • Coordinated office inventory by restocking supplies and placing purchase orders.
    • Kept reception area clean and neat to give visitors a positive impression of the company.
    • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
    • Monitored premises security, screened visitors, updated logs and issued passes.
    • Answered telephone inquiries from clients, vendors and the public.
    • Managed office supplies, vendors, organization and upkeep.
    • Directed guests and routed deliveries and courier services.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Greeted numerous visitors, including VIPs, vendors and interview candidates.
    • Drafted biweekly time sheets for 10 executives and employees.
    • Completed data entry, tracked resumes and maintained the applicant tracking system.
    Customer Service Specialist, 06/2016 to 02/2018
    Azalea Health Green cove springs, FL
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Directed calls to appropriate individuals and departments.
    • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    • Asked open-ended questions to assess customer needs.
    • Evaluated patients suffering from asthma, appendicitis and hernias.
    • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
    Home Health Aide, 03/2018 to Current
    Home Instead Senior Care St. Augustine, FL
    • Maintained a clean, safe and well-organized patient environment.
    • Developed rapport with patients to create a safe and trusting environment for care.
    • Ensured safety and well-being of each patient in alignment with care plan.
    • Assisted disabled clients in any way necessary to facilitate independence and well-being.
    • Worked to improve and enhance patient lives through effective and compassionate care.
    • Supervised daily activities and provided assistance when needed.
    • Transported individuals to medical appointments and other errands.
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Monitored vital signs, such as blood pressure and pulse.
    • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
    • Cooked appetizing and satisfying meals and snacks.
    • Maintained a clean, healthy and safe environment.
    • Assisted with patient transfer and ambulation.
    • Maintained sanitary residents' and program rooms.
    • Followed safe lifting techniques and individual resident lifting instructions.
    Education
    High School Diploma: 2011
    Palatka High School - 302 Mellon Rd, Palatka, FL
    • AP avid classes
    • English Honors classes
    • Algebra Honors classes
    Certifications
    • Licensed/Certified Home Health Aide
    • Heart Saver/AED Certification
    • First Aid Certification
    • Home Health Aid Certified (HHA)
    • CPR certified through American Heart Association