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Professional Summary

Dedicated and focused professional who excels at multitasking and organizing busy offices. Adept at picking up new skills quickly and independently, and brings innovation and positivity to the work environment.

Skills
  • Detail-oriented with exceptional organizational skills
  • Adept in problem solving and conflict management
  • Microsoft Office proficient
  • Excellent verbal, written and instructional communication
  • Level headed and professional in high stress situations
  • Project development and management
Work History
Assistant To Chair Of Undergraduate Studies, 09/2017 to 05/2018
The University of British ColumbiaVancouver, BC; Part Time
  • Responsible for assisting the chair of Sociology Undergraduate Studies with a variety of duties, including administration, marketing and faculty-facing tasks.
  • Aid in the development of new department events and projects.
  • Create promotional materials for events, including posters and PowerPoints.
  • Construct and update websites using Wordpress, including: blogs.ubc.ca/gradworkshop
  • Facilitate the planning and execution of the Undergraduate Research Conference.
  • Communicate with faculty and students to coordinate upcoming events, fielding any queries. 
  • Develop materials for the Graduate School Workshop series.
  • Take minutes at meetings and presentations.
Teaching Assistant, 09/2017 to 05/2018
The University of British ColumbiaVancouver, BC; Part Time
  • Term 1, SOCI 101 in Vantage College with Professor Katherine Lyon; Term 2, SOCI 101 with Professor Chris Mackenzie.
  • Responsible for leading weekly tutorials of up to 25 students.
  • Communicate with the lead professor about student issues, responsibilities, and developing ideas for improving course delivery.
  • Hold office hours to meet with students one-on-one and discuss any course material and their questions or concerns.
  • Responsible for grading assignments and developing teaching material.
  • Use of PowerPoint and Excel for lectures and grading.
  • Create and facilitate review sessions for students.
Nanny, 09/2009 to 07/2018
Private HouseholdsVancouver, BC
  • Part-time to full-time care for multiple families.
  • Responsible for various tasks such school pick up, homework help, meal preparation, and general housekeeping duties.
Child & Youth Worker, 05/2017 to 08/2017
Dixon Hall Neighbourhood ServicesToronto, ON; Full Time Summer Position
  • Planned and organized summer youth programs.
  • Engaged with community to foster program involvement.
  • Led and monitored groups of up to 20 children and teens.
  • Managed the execution of itinerary and programming. 
  • Incorporated learning and feedback to strengthen the program.
Library Program Administrator, 05/2014 to 08/2016
Bayport-Bluepoint Public LibraryBayport, New York; Full Time Summer Position
  • Lead responsibility for the library's events and activities, including summer programs and events for patrons.
  • Oversaw the 50% increase of young adult summer programs.
  • Promote upcoming events and handle public outreach through use of newsletters, posters, and social media platforms such as Twitter and Facebook.
  • Liaise with the Children's Librarian regarding event execution and ideas for future programs.
  • Communicate with participants regarding their interests and feedback for the summer program. 
Volunteer Positions

Soleteer Program Leader
2017-2018, Sole Girls; Vancouver, BC

  • Responsible for helping in the preparation and execution of weekly meetings, focused on youth empowerment for groups of young girls.
  • Liaise with the Sole Girls founder about meeting progression and developing ideas.
  • Communicate with parents about child participation and growth.


In-School Volunteer

2017-2018, Writers' Exchange; Vancouver, BC

  • Responsible for aiding in the execution of literary focused projects in inner-city schools.
  • Engage and lead small groups of primary aged children through reading and writing activities.
  • Communicate with program leaders and classroom teachers about successes and challenges.
Education
Bachelor of Arts: Sociology, 2017
University Of British Columbia - Vancouver, BC

Including a semester abroad studying at the University of Copenhagen, January 2017-May 2017.

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Professional Summary
Highly organized and detail-oriented administrative professional with over fifteen years experience supplying thorough, organized administrative support to senior executives. Comprehensive knowledge of AR/AP, project management, and green weatherization initiatives with familiarity with accounting systems such as Microsoft Excel and QuickBooks software.
Skills
  • Project planning and development
  • Logistics management
  • Procedure development
  • Contract review and recommendations
  • Analytical
  • Exceptional communication skills
  • Inventory control
  • Multi-site operations
  • Dedicated team player
  • Dependable
  • Report development
  • Critical thinking
Work History
Energy Conservation Department Program Administrator, 01/2004 to Current
South Middlesex Opportunity Council Framingham, MA
  • Scheduled meetings, appointments and inspections for Energy Conservation Department staff, and performed additional administrative duties as needed.
  • Created and submitted reports to funding sources (i.e. Massachusetts Department of Housing and Community Development, Department of Energy, and local utility companies) monthly. Processed payments on contractor invoices for completed projects.
  • Managed two different programs (WAP and HEARTWAP) which included eight associated budgets; provided valuable feedback instrumental in setting and achieving program production goals.
  • Facilitated community outreach efforts to improve program visibility and monitored client intake and eligibility verification.
  • Maintained complete and up-to-date vendor files and participated in the procurement of new vendor clients.
  • Mediated client and vendor disputes.
Energy Conservation Department Administrative Assistant, 03/2000 to 12/2004
South Middlesex Opportunity Council Framingham, MA
  • Provided exceptional customer service to clients, vendors, and community partners while providing important program information. 
  • Responsible for answering phones, compiling and distributing mail, and scheduling appointments and inspections.
  • Created spreadsheets, charts and graphs based on program data to assist with budget tracking.
  • Performed other general clerical duties, to include: copying, faxing, scanning, and drafting correspondence.
Administrative Assistant, 02/1998 to 11/1999
Personal Technology Research Framingham, MA
  • Performed office administrative tasks including answering phones, filing, and data entry.
  • Assisted in production process of the magazine.
  • Managed mass mailing and telemarketing campaigns to promote the magazine's branding and subscription numbers.
  • Maintained inventory and ordered supplies for the office.
Education
High School Diploma: 1997
Norfolk County Agricultural High School - Walpole, MA
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Summary

Self-motivated and quick learner with 7 years of professional and advanced professional experience. Strong and consistent history of demonstrated leadership.  Knowledge of the following Minnesota Statutes:

  • Minnesota Statutes, Chapter 245C (Human Services Background Studies Act) 
  • Minnesota Statutes, Chapter 245A (Human Services Licensing Act)
  • Minnesota Statutes, sections 626.556 (Maltreatment of Minors Act)
  • Minnesota Statutes, section 626.557 (Vulnerable Adult Act)
Skills
  • Articulate presentation skills
  • Advanced in Microsoft Office products and SharePoint
  • Creative problem solver
  • Data collection and analysis
  • Analytical thinker
  • Detail-oriented 
  • Public speaking
Experience
State Program Administrator Senior 03/2018 to Current Department of Human Services Saint Paul, MN
  • Receive and process electronic reports of licensing violations and alleged maltreatment of vulnerable adults from the Minnesota Adult Abuse Reporting Center (MAARC).
  • Receive telephone reports of licensing violations and alleged maltreatment of children; responsible for collecting critical and sensitive information from reporters by asking questions relevant to the allegation; organize the information into a thorough report and forward the report to assessment team for review. 
  • Obtain additional information about initial maltreatment complaints.
  • Process completed maltreatment and licensing reports and ensure accuracy of data and information.
Project Consultant Senior 03/2014 to 03/2018 Department of Human Services Saint Paul, MN
  • Served as the business lead for a 3 million federal grant project for the new background study checking system, NETStudy 2.0, which interfaces with the vendor that provides Department of Human Services (DHS) background study fingerprint and photo service; the Minnesota Bureau of Criminal Apprehension (BCA); and the Minnesota Court Information System (MNCIS).
  • Provided technical expertise on all aspects of the system to over 14,000 end users, including internal and external staff, stakeholders, and culturally and economically diverse customers.
  • Analyzed and interpreted state and federal laws and policies to assure that NETStudy 2.0 is in compliance, and make recommendations for system modifications when needed.
  • Successfully managed multiple projects of various sizes at one time, where each project is high priority with demanding deadlines.
  • Collaborated with business and IT staff to identify, develop, test, and implement new system designs to enhance system functionality, while working within the limitations of legislation and public perception.
  • Independently responsible for developing and providing systems training to diverse audiences who work with NETStudy 2.0; employed a variety of training styles based on the level of technical knowledge of the audience.
  • Established rapport and maintained respectful, professional relationships with DHS stakeholders, internal staff, and staff in other agencies and divisions.
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  • Served as a liaison between project managers, business users, and IT staff in order to elicit, analyze, communicate, and validate requirements for new or changed business processes and policies under strict and public deadlines.
  • Continuously communicated with customers and IT staff about requirements, opportunities, and risks associated with the transition to new technology.
  • Assisted in development, documentation, and execution of monthly test plans and test scenarios to ensure that business requirements have been satisfied and are addressed in a manner that supports business needs and timelines.
  • Organized and maintained a tight meeting schedule; recorded meeting notes and published notes on the project's SharePoint site.
State Program Administrator/State Program Administrator Intermediate 11/2012 to 03/2014 Department of Human Services Saint Paul, MN
  • Independently responsible for understanding and applying Minnesota background studies statutes and rules while completing background studies submitted on potential guardians/conservators, guardians ad litem, and those seeking licensure under the Board of Behavioral Health and Therapy.
  • Demonstrated high standard in accuracy of work by identifying and significantly reducing the number of errors made during the guardian/conservator background study process; trained others using the techniques.
  • Managed various background study databases, specifically the Guardian Validation Database and the Probate Check Tracking Database; created and managed other shared documents that hold information outside of the background study systems.
  • Developed and improved current workflow to account for the July 2013 changes to the Minnesota Statute 524.5-118 regarding guardian and conservator background studies; consistently updated and modified workflow to be more efficient as resources and processes changed.
  • Reviewed criminal history and maltreatment records; compiled background study results in manner that was accurate yet understandable to county workers receiving the results.
  • Demonstrated advanced understanding of professional and legal writing while drafting complex letters of disqualification containing the results of background studies to background study applicants and programs; showed excellent use of grammar, spelling, and syntax when writing various memos and letters to communicate background study results to other government agencies.
  • Effectively managed time in order to meet deadlines by setting aggressive daily and weekly goals; confronted a large backlog of work by modifying workload goals as priorities changed.
  • Maintained complete and current knowledge of the background study process and related statutes in order to respond to high volume of questions, concerns, and complaints from a wide range of people.
  • Maintained high level of confidentiality and data integrity in accordance with all applicable data privacy standards.
Behavioral Health Advocate 08/2011 to 11/2012 Cigna Behavioral Health Eden Prairie, MN
  • Demonstrated effective communication, courtesy, and professionalism while providing support and resolutions via telephone to members experiencing mental health hardships and chemical dependencies.
  • Explained mental health and substance abuse insurance benefits and options to members in a way that was understandable to the average person; served approximately 30-40 members per day from across different demographics and cultures.
  • Used advanced listening techniques to effectively determine members' actual needs and deliver appropriate referrals and resources based on those needs.
  • Engaged members in behavioral health and other health coaching programs at a rate of 70%, where the average and expected engagement rate was 40%.
  • Selected to be the representative for the highest-profile accounts based on my professionalism and high personal work standards; became the "subject-matter expert" for information related to these accounts.
  • Managed 100 Outlook calendars to and assigned members to appropriate staff or behavioral health network provider for assessment and counseling.
  • Utilized Microsoft Office programs daily to continuously improve workflow; participated in a process-improvement team and independently developed a specific and reliable workflow to combat consistent problem areas within the department; presented the changes to other staff members and supervisors in group meetings and fielded ongoing questions regarding the improvements.
  • Maintained high level of confidentiality while working with members' personal health information by abiding by HIPAA standards and guidelines.
  • Continuously strove for personal and professional growth by successfully completing countless "Cigna University" courses, with topics in areas of consumerism, operations, and leadership.
Education
Bachelor of Science: Sociology 2011 University of Wisconsin River Falls River Falls, WI
  • Graduated with honors
Professional Police Officer Training (POST) 2010 Hibbing Community College Hibbing, MN
Associate of Science: Criminal Justice 2009 Century College White Bear Lake, MN
  • Graduated with honors
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Summary

Result oriented project manager with more than 7 years experience in both Business and IT related projects. Experienced in initiation, planning, execution, monitoring and closing project phases. Project experience includes Disaster Recovery as a Service (DRaaS), Security as a Service (SECaaS), Microsoft 0365 Deployment, IT Network Maintenance and Business Acquisitions. 

Skills
  • Process improvement
  • Project documentation
  • Quality assurance
  • Schedules and milestones
  • Testing and deployment
  • Strong collaborative skills
  • Project implementation
  • Oral and written communications
  • Task prioritization
  • Task estimation
  • Schedule development
Experience
12/2018 to 03/2019
IT Program Administrator Insight Global Orlando , FL
  • Facilitated supplier project resources for  Infrastructure  projects
  • Diagnosed and addressed issues and risks and facilitate the resolution to ensure adherence to project scope, schedule and budget.
  • Developed and maintain governance process for utilizing  over 1,000 resources
  • Managed all suppliers on-boarding and off-boarding of personnel 
  • Coordinated appropriate approvals for quarterly ID audits
05/2016 to 10/2018
PMO IT Project Manager (Remote) Presidio Orlando, FL
  • Assessed  project data collection, project data aggregation, reporting and metrics for new and ongoing project.
  • Created and managed  integrated project plans, including project schedule, resource estimates and budget.
  • Managed projects through the entire life cycle including  Initiation, Planning, Execution and Closure.
  • Managed a subset of Enterprise projects related to Disaster recovery, data migrations, new business acquisitions, and facilities.
08/2014 to 02/2016
Associate Project Manager DSM Technology Consultants Lakeland, FL
  • Evaluated workload and available resources to adjust schedules and priorities in collaboration with the Service Delivery Manager as required.
  • Defined and managed project scope, goals and deliverable's that support the business goals from start to end, including all supporting documentation templates.
  • Interfaced with all areas impacted by the project including governance, business and IT stakeholders, distributors, vendors and clients ensuring all business objectives are successfully delivered.
  • Managed multiple medium sized projects  projects and worked closely with internal and external stakeholders to ensure superior customer and client experience.
06/2013 to 08/2014
Project Coordinator AT&T Mobility Lake Mary, FL
  • Executed projects per PMI standards, procured equipment and ensured worked efforts are invoiced to the customer.
  • Developed and maintained client/vendor relationships ensuring proper communications and understanding of SOWs and other Project Work are delivered on time.
  • Managed project financials and provide monthly reporting to stakeholders and project leadership.
12/2012 to 06/2013
Project Coordinator Crown Castle USA Celebration, FL
  • Worked with project owners and team members to set challenging but realistic goals.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
07/2011 to 09/2012
PMO Intern Houghton Mifflin Harcourt Publishing Orlando, FL
  • Supported PM Practice development and continuous improvement efforts as needed.
  • Created an in-house SharePoint training program enabling Project Managers to maintain and improve their skill sets.
  • Executed and monitored standards for user interfaces, page design and graphics development.
  • Delivered status reports to stakeholders for project updates and  planning purposes.
Education and Training
2011
Bachelor of Science: Business Adminstration DeVry University Orlando, FL, United States