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Professional Summary

Dedicated and focused professional who excels at multitasking and organizing busy offices. Adept at picking up new skills quickly and independently, and brings innovation and positivity to the work environment.

Skills
  • Detail-oriented with exceptional organizational skills
  • Adept in problem solving and conflict management
  • Microsoft Office proficient
  • Excellent verbal, written and instructional communication
  • Level headed and professional in high stress situations
  • Project development and management
Work History
Assistant To Chair Of Undergraduate Studies, 09/2017 to 05/2018
The University of British ColumbiaVancouver, BC; Part Time
  • Responsible for assisting the chair of Sociology Undergraduate Studies with a variety of duties, including administration, marketing and faculty-facing tasks.
  • Aid in the development of new department events and projects.
  • Create promotional materials for events, including posters and PowerPoints.
  • Construct and update websites using Wordpress, including: blogs.ubc.ca/gradworkshop
  • Facilitate the planning and execution of the Undergraduate Research Conference.
  • Communicate with faculty and students to coordinate upcoming events, fielding any queries. 
  • Develop materials for the Graduate School Workshop series.
  • Take minutes at meetings and presentations.
Teaching Assistant, 09/2017 to 05/2018
The University of British ColumbiaVancouver, BC; Part Time
  • Term 1, SOCI 101 in Vantage College with Professor Katherine Lyon; Term 2, SOCI 101 with Professor Chris Mackenzie.
  • Responsible for leading weekly tutorials of up to 25 students.
  • Communicate with the lead professor about student issues, responsibilities, and developing ideas for improving course delivery.
  • Hold office hours to meet with students one-on-one and discuss any course material and their questions or concerns.
  • Responsible for grading assignments and developing teaching material.
  • Use of PowerPoint and Excel for lectures and grading.
  • Create and facilitate review sessions for students.
Nanny, 09/2009 to 07/2018
Private HouseholdsVancouver, BC
  • Part-time to full-time care for multiple families.
  • Responsible for various tasks such school pick up, homework help, meal preparation, and general housekeeping duties.
Child & Youth Worker, 05/2017 to 08/2017
Dixon Hall Neighbourhood ServicesToronto, ON; Full Time Summer Position
  • Planned and organized summer youth programs.
  • Engaged with community to foster program involvement.
  • Led and monitored groups of up to 20 children and teens.
  • Managed the execution of itinerary and programming. 
  • Incorporated learning and feedback to strengthen the program.
Library Program Administrator, 05/2014 to 08/2016
Bayport-Bluepoint Public LibraryBayport, New York; Full Time Summer Position
  • Lead responsibility for the library's events and activities, including summer programs and events for patrons.
  • Oversaw the 50% increase of young adult summer programs.
  • Promote upcoming events and handle public outreach through use of newsletters, posters, and social media platforms such as Twitter and Facebook.
  • Liaise with the Children's Librarian regarding event execution and ideas for future programs.
  • Communicate with participants regarding their interests and feedback for the summer program. 
Volunteer Positions

Soleteer Program Leader
2017-2018, Sole Girls; Vancouver, BC

  • Responsible for helping in the preparation and execution of weekly meetings, focused on youth empowerment for groups of young girls.
  • Liaise with the Sole Girls founder about meeting progression and developing ideas.
  • Communicate with parents about child participation and growth.


In-School Volunteer

2017-2018, Writers' Exchange; Vancouver, BC

  • Responsible for aiding in the execution of literary focused projects in inner-city schools.
  • Engage and lead small groups of primary aged children through reading and writing activities.
  • Communicate with program leaders and classroom teachers about successes and challenges.
Education
Bachelor of Arts: Sociology, 2017
University Of British Columbia - Vancouver, BC

Including a semester abroad studying at the University of Copenhagen, January 2017-May 2017.

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Professional Summary
Highly organized and detail-oriented administrative professional with over fifteen years experience supplying thorough, organized administrative support to senior executives. Comprehensive knowledge of AR/AP, project management, and green weatherization initiatives with familiarity with accounting systems such as Microsoft Excel and QuickBooks software.
Skills
  • Project planning and development
  • Logistics management
  • Procedure development
  • Contract review and recommendations
  • Analytical
  • Exceptional communication skills
  • Inventory control
  • Multi-site operations
  • Dedicated team player
  • Dependable
  • Report development
  • Critical thinking
Work History
Energy Conservation Department Program Administrator, 01/2004 to Current
South Middlesex Opportunity Council Framingham, MA
  • Scheduled meetings, appointments and inspections for Energy Conservation Department staff, and performed additional administrative duties as needed.
  • Created and submitted reports to funding sources (i.e. Massachusetts Department of Housing and Community Development, Department of Energy, and local utility companies) monthly. Processed payments on contractor invoices for completed projects.
  • Managed two different programs (WAP and HEARTWAP) which included eight associated budgets; provided valuable feedback instrumental in setting and achieving program production goals.
  • Facilitated community outreach efforts to improve program visibility and monitored client intake and eligibility verification.
  • Maintained complete and up-to-date vendor files and participated in the procurement of new vendor clients.
  • Mediated client and vendor disputes.
Energy Conservation Department Administrative Assistant, 03/2000 to 12/2004
South Middlesex Opportunity Council Framingham, MA
  • Provided exceptional customer service to clients, vendors, and community partners while providing important program information. 
  • Responsible for answering phones, compiling and distributing mail, and scheduling appointments and inspections.
  • Created spreadsheets, charts and graphs based on program data to assist with budget tracking.
  • Performed other general clerical duties, to include: copying, faxing, scanning, and drafting correspondence.
Administrative Assistant, 02/1998 to 11/1999
Personal Technology Research Framingham, MA
  • Performed office administrative tasks including answering phones, filing, and data entry.
  • Assisted in production process of the magazine.
  • Managed mass mailing and telemarketing campaigns to promote the magazine's branding and subscription numbers.
  • Maintained inventory and ordered supplies for the office.
Education
High School Diploma: 1997
Norfolk County Agricultural High School - Walpole, MA
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Summary

Self-motivated and quick learner with 7 years of professional and advanced professional experience. Strong and consistent history of demonstrated leadership.  Knowledge of the following Minnesota Statutes:

  • Minnesota Statutes, Chapter 245C (Human Services Background Studies Act) 
  • Minnesota Statutes, Chapter 245A (Human Services Licensing Act)
  • Minnesota Statutes, sections 626.556 (Maltreatment of Minors Act)
  • Minnesota Statutes, section 626.557 (Vulnerable Adult Act)
Skills
  • Articulate presentation skills
  • Advanced in Microsoft Office products and SharePoint
  • Creative problem solver
  • Data collection and analysis
  • Analytical thinker
  • Detail-oriented 
  • Public speaking
Experience
State Program Administrator Senior 03/2018 to Current Department of Human Services Saint Paul, MN
  • Receive and process electronic reports of licensing violations and alleged maltreatment of vulnerable adults from the Minnesota Adult Abuse Reporting Center (MAARC).
  • Receive telephone reports of licensing violations and alleged maltreatment of children; responsible for collecting critical and sensitive information from reporters by asking questions relevant to the allegation; organize the information into a thorough report and forward the report to assessment team for review. 
  • Obtain additional information about initial maltreatment complaints.
  • Process completed maltreatment and licensing reports and ensure accuracy of data and information.
Project Consultant Senior 03/2014 to 03/2018 Department of Human Services Saint Paul, MN
  • Served as the business lead for a 3 million federal grant project for the new background study checking system, NETStudy 2.0, which interfaces with the vendor that provides Department of Human Services (DHS) background study fingerprint and photo service; the Minnesota Bureau of Criminal Apprehension (BCA); and the Minnesota Court Information System (MNCIS).
  • Provided technical expertise on all aspects of the system to over 14,000 end users, including internal and external staff, stakeholders, and culturally and economically diverse customers.
  • Analyzed and interpreted state and federal laws and policies to assure that NETStudy 2.0 is in compliance, and make recommendations for system modifications when needed.
  • Successfully managed multiple projects of various sizes at one time, where each project is high priority with demanding deadlines.
  • Collaborated with business and IT staff to identify, develop, test, and implement new system designs to enhance system functionality, while working within the limitations of legislation and public perception.
  • Independently responsible for developing and providing systems training to diverse audiences who work with NETStudy 2.0; employed a variety of training styles based on the level of technical knowledge of the audience.
  • Established rapport and maintained respectful, professional relationships with DHS stakeholders, internal staff, and staff in other agencies and divisions.
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  • Served as a liaison between project managers, business users, and IT staff in order to elicit, analyze, communicate, and validate requirements for new or changed business processes and policies under strict and public deadlines.
  • Continuously communicated with customers and IT staff about requirements, opportunities, and risks associated with the transition to new technology.
  • Assisted in development, documentation, and execution of monthly test plans and test scenarios to ensure that business requirements have been satisfied and are addressed in a manner that supports business needs and timelines.
  • Organized and maintained a tight meeting schedule; recorded meeting notes and published notes on the project's SharePoint site.
State Program Administrator/State Program Administrator Intermediate 11/2012 to 03/2014 Department of Human Services Saint Paul, MN
  • Independently responsible for understanding and applying Minnesota background studies statutes and rules while completing background studies submitted on potential guardians/conservators, guardians ad litem, and those seeking licensure under the Board of Behavioral Health and Therapy.
  • Demonstrated high standard in accuracy of work by identifying and significantly reducing the number of errors made during the guardian/conservator background study process; trained others using the techniques.
  • Managed various background study databases, specifically the Guardian Validation Database and the Probate Check Tracking Database; created and managed other shared documents that hold information outside of the background study systems.
  • Developed and improved current workflow to account for the July 2013 changes to the Minnesota Statute 524.5-118 regarding guardian and conservator background studies; consistently updated and modified workflow to be more efficient as resources and processes changed.
  • Reviewed criminal history and maltreatment records; compiled background study results in manner that was accurate yet understandable to county workers receiving the results.
  • Demonstrated advanced understanding of professional and legal writing while drafting complex letters of disqualification containing the results of background studies to background study applicants and programs; showed excellent use of grammar, spelling, and syntax when writing various memos and letters to communicate background study results to other government agencies.
  • Effectively managed time in order to meet deadlines by setting aggressive daily and weekly goals; confronted a large backlog of work by modifying workload goals as priorities changed.
  • Maintained complete and current knowledge of the background study process and related statutes in order to respond to high volume of questions, concerns, and complaints from a wide range of people.
  • Maintained high level of confidentiality and data integrity in accordance with all applicable data privacy standards.
Behavioral Health Advocate 08/2011 to 11/2012 Cigna Behavioral Health Eden Prairie, MN
  • Demonstrated effective communication, courtesy, and professionalism while providing support and resolutions via telephone to members experiencing mental health hardships and chemical dependencies.
  • Explained mental health and substance abuse insurance benefits and options to members in a way that was understandable to the average person; served approximately 30-40 members per day from across different demographics and cultures.
  • Used advanced listening techniques to effectively determine members' actual needs and deliver appropriate referrals and resources based on those needs.
  • Engaged members in behavioral health and other health coaching programs at a rate of 70%, where the average and expected engagement rate was 40%.
  • Selected to be the representative for the highest-profile accounts based on my professionalism and high personal work standards; became the "subject-matter expert" for information related to these accounts.
  • Managed 100 Outlook calendars to and assigned members to appropriate staff or behavioral health network provider for assessment and counseling.
  • Utilized Microsoft Office programs daily to continuously improve workflow; participated in a process-improvement team and independently developed a specific and reliable workflow to combat consistent problem areas within the department; presented the changes to other staff members and supervisors in group meetings and fielded ongoing questions regarding the improvements.
  • Maintained high level of confidentiality while working with members' personal health information by abiding by HIPAA standards and guidelines.
  • Continuously strove for personal and professional growth by successfully completing countless "Cigna University" courses, with topics in areas of consumerism, operations, and leadership.
Education
Bachelor of Science: Sociology 2011 University of Wisconsin River Falls River Falls, WI
  • Graduated with honors
Professional Police Officer Training (POST) 2010 Hibbing Community College Hibbing, MN
Associate of Science: Criminal Justice 2009 Century College White Bear Lake, MN
  • Graduated with honors
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Summary

Result oriented project manager with more than 7 years experience in both Business and IT related projects. Experienced in initiation, planning, execution, monitoring and closing project phases. Project experience includes Disaster Recovery as a Service (DRaaS), Security as a Service (SECaaS), Microsoft 0365 Deployment, IT Network Maintenance and Business Acquisitions. 

Skills
  • Process improvement
  • Project documentation
  • Quality assurance
  • Schedules and milestones
  • Testing and deployment
  • Strong collaborative skills
  • Project implementation
  • Oral and written communications
  • Task prioritization
  • Task estimation
  • Schedule development
Experience
12/2018 to 03/2019
IT Program Administrator Insight Global Orlando , FL
  • Facilitated supplier project resources for  Infrastructure  projects
  • Diagnosed and addressed issues and risks and facilitate the resolution to ensure adherence to project scope, schedule and budget.
  • Developed and maintain governance process for utilizing  over 1,000 resources
  • Managed all suppliers on-boarding and off-boarding of personnel 
  • Coordinated appropriate approvals for quarterly ID audits
05/2016 to 10/2018
PMO IT Project Manager (Remote) Presidio Orlando, FL
  • Assessed  project data collection, project data aggregation, reporting and metrics for new and ongoing project.
  • Created and managed  integrated project plans, including project schedule, resource estimates and budget.
  • Managed projects through the entire life cycle including  Initiation, Planning, Execution and Closure.
  • Managed a subset of Enterprise projects related to Disaster recovery, data migrations, new business acquisitions, and facilities.
08/2014 to 02/2016
Associate Project Manager DSM Technology Consultants Lakeland, FL
  • Evaluated workload and available resources to adjust schedules and priorities in collaboration with the Service Delivery Manager as required.
  • Defined and managed project scope, goals and deliverable's that support the business goals from start to end, including all supporting documentation templates.
  • Interfaced with all areas impacted by the project including governance, business and IT stakeholders, distributors, vendors and clients ensuring all business objectives are successfully delivered.
  • Managed multiple medium sized projects  projects and worked closely with internal and external stakeholders to ensure superior customer and client experience.
06/2013 to 08/2014
Project Coordinator AT&T Mobility Lake Mary, FL
  • Executed projects per PMI standards, procured equipment and ensured worked efforts are invoiced to the customer.
  • Developed and maintained client/vendor relationships ensuring proper communications and understanding of SOWs and other Project Work are delivered on time.
  • Managed project financials and provide monthly reporting to stakeholders and project leadership.
12/2012 to 06/2013
Project Coordinator Crown Castle USA Celebration, FL
  • Worked with project owners and team members to set challenging but realistic goals.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
07/2011 to 09/2012
PMO Intern Houghton Mifflin Harcourt Publishing Orlando, FL
  • Supported PM Practice development and continuous improvement efforts as needed.
  • Created an in-house SharePoint training program enabling Project Managers to maintain and improve their skill sets.
  • Executed and monitored standards for user interfaces, page design and graphics development.
  • Delivered status reports to stakeholders for project updates and  planning purposes.
Education and Training
2011
Bachelor of Science: Business Adminstration DeVry University Orlando, FL, United States
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Professional Summary

Lifelong learner seeks a position with a professional, mission-driven organization with which to learn and grow. Experienced environmental educator, curriculum developer, and certified Naturalist dedicated to promoting pro-environmental behaviors, environmental literacy and awareness among youth by teaching sustainable practices, healthy living, and providing program development and implementation at all levels of an organization.

Knowledge and Skills
  • Team player
  • Reliable and professional
  • Wilderness First Responder and CPR Certified
  • Curriculum development and implementation
  • Spanish-speaking
  • Oregon CDL
  • Community relations and outreach
Work History
Community Programs Educator and Coordinator, 03/2018 to Current
Audubon Society of Portland Portland, OR
  • Develop and lead classes, outdoor experiences, overnight programs and camps for children and youth
  • Support and implementation of equity, inclusion, and diversity goals and strategies for the education department that accentuate the diversity of the communities engaged in environmental and education work
  • Mentor for six Environmental Education Apprentices, guiding their professional growth, emotional well-being, and connection to the natural world
  • Arrange program provisions such as transportation, food, and equipment
  • Create curriculum and implementation of Oregon natural history and environmental education
Garden Educator and Program Administrator, 07/2017 to 02/2018
Abernethy Elementary School, Garden Afterschool Program, GAP Portland, OR
  • Create a diverse classroom with activities and curriculum that support different cultures and backgrounds
  • Engage K-5 children as individuals and support them in their emotional and physical growth in ways that allow them to grow at their own abilities
  • Spark imagination by helping children discover new things each day
  • Engage and guide students in food preparation, cooking, and garden activities 
  • Administrative contact for parents via email and phone, handling requests and schedule changes in a timely manner  
  • Review upcoming lesson/garden plans, snack menu, materials requests and expenses
  • Work with Program Coordinator and GAP co-educator to develop and maintain classroom curriculum and maintain flexibility in response to the needs of the community
  • Keep track of children and communicate regularly to parents how their child is progressing
Environmental Educator and Naturalist, 02/2016 to 03/2017
San Gabriel Mountains Heritage Association Mt. Baldy, CA
    • Lead educator for multiple subjects including geology, Native American studies, California Gold Rush history, wildlife and forest ecology, plant identification, interpretive nature hikes, environmental issues, conservation, sustainability, and watershed/water quality studies
    • Created and implemented new course curriculum for grades K-12,  which included experiential learning, a field guide for daily outdoor observations, and naturalist-based outdoor activities
    • Administrator and creator of business Wordpress website and social media accounts (Facebook & Instagram)
    • Recruited and trained volunteer staff
    • Education material and office supply orders and inventory, school program scheduling, and lead animal caretaker (native reptiles & arachnids)
    • Program coordinator duties involved collaborative efforts with local volunteer organizations, local colleges and environmental education centers, and the promotion of community outreach programs


    U.S. Forest Service Volunteer, 11/2015 to 03/2017
    U.S. Forest Service Angeles National Forest
    • Logged detailed and thorough records of maintenance performed
    • Provided public with safety information and trail, hiking updates
    • Sold and distributed parking passes and wilderness permits
    • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis
    • Provided visitor information and interpretive hikes for visitors
    • Educated public on Leave No Trace principles and practices


    Personal Trainer, 09/2014 to 12/2015
    Scripps College (Sallie Tiernan Field House) Claremont, CA
    • Worked with college women of all fitness levels
    • Conducted one-on-one fitness consultations, ongoing fitness assessments and health screens
    • Created personalized cardio and strength training exercise programs
    • Mentored student clientele on the importance of living healthy and active lifestyles while in college as part of the Scripps Community Health and Wellness Programs initiative


    Spinal Cord Injury Recovery Specialist and Lead Aide Trainer, 02/2013 to 07/2014
    Project Walk Claremont, CA
    • Provided exercise-based therapy for people with spinal cord injuries
    • Developed personalized recovery programs for each client based on level of injury
    • Held the role and responsibility as Lead Aide Trainer, which included interviewing, hiring and training new team members while conducting monthly continuing education and biweekly staff meetings
    • Provided monthly spinal cord injury education training, and safety procedures on proper lifting techniques, and the prevention of work related injuries
    • Held the role as a volunteer mentor for local high school students through a spinal cord injury awareness and education program


    Master Personal Trainer, 04/2011 to 07/2012
    The Claremont Club Claremont, CA
    • Specialized in functional strength training, injury prevention, functional assessments, and postural correction
    • Worked primarily with women of all ages and fitness levels
    • Conducted private health consultations, fitness tests, health screens, body composition assessments, movement and postural screens
    • Had the privilege of working with the Life After Cancer fitness and education program for women, which taught cancer survivors how to introduce regular physical activity after chemotherapy


    Camp Unit Leader and Outreach Aide, 02/2008 to 12/2010
    Mission Valley YMCA San Diego, CA
    • Held the responsibility of providing leadership, oversight, and support to summer day camps and field trips to 12-24 children and teenagers
    • Ensured quality supervision and program execution, lesson planning and behavior management
    • Provided daily instruction for physical education activities such as soccer, swimming, and gymnastics to diverse populations and underserved communities
    Education
    Master of Education: Curriculum and Instruction, 2017
    Concordia University - Portland, OR
    • Minor in Environmental Education​

    ​​

    Bachelor of Science: Kinesiology, 2010
    San Diego State University - San Diego, CA
    • Emphasis in Fitness, Nutrition, and Health
    Professional Memberships

    California Association for Environmental & Outdoor Education  

    North American Association for Environmental Education

    Environmental Education Association of Oregon

    Association for Experiential Education 

    Wilderness Education Association 

    NOLS Wilderness Medicine

    Certifications

    Leave No Trace Master Educator (NOLS) - completion 9/14/2018

    Certified California Naturalist (University of CA)
    Oregon Master Naturalist (OSU) 

    Wilderness First Responder (NOLS)
    Oregon Food Handlers Card

    This resume is created in 7 minutes.
    Skills
    • MS Office suite proficient
    • Salesforce and Oracle systems
    • Excellent communication skills
    • Highly skilled with systems, inclusive Amex, Optus and Telstra
    • Project managment  experience for Amex 
    • Portfolio management of BHP Telstra and Rio Tinto
    • Extensive experience in communication technology
    • Up selling and consultative selling
    • Excellent time management skills
    Accomplishments

    American Express:


    • Management and transition of the American Express premium client portfolios.
    • Created strategies to develop and expand existing customer sales, and servicing showing clear results in customer service surveys.
    • Initiated and run multiple pilot projects for corporate team
    • Extensive project experience in global implementation of new systems for the Australian market.

     

    Harvey Norman:

    • Successfully led team to achieve number one in the country for Telstra new business connections.
    • Retail Awards for exceeding all customer service goals.
    • Telstra legacy systems transition within Harvey Norman.
    • Successful store implementation for the new partnership for Optus. 
    Experience
    Analyst Wholesale and Satellite Technical Support 12/2017 to 03/2018 Optus Centre Sydney Macquarie Park, NSW
    • Conducted validation of services, tested and performed high technical levels of troubleshooting to isolate/replicate faults affecting Optus network.  ​
    • Acted as first point of contact for Wholesale clients reporting network faults.      ​ 
    • Logged faults that were isolated to the ULL/NBN network directly to the 3rd party network provider.  
    • Adhered to customer and product KPI's and proactively escalated any breaches as per their SLA agreements.     ​
    • Compiled accurately written fault reports and diagnosis to provide to clients.
    Corporate client and Program Administrator Professional 10/2011 to 07/2017 American Express Sydney, NSW

     

    • Corporate Card and Program Administration service professional, Multi skilled in all areas of servicing for corporate card clients.
    • Premium customer service, dealing with compliance, procedures, tasks and multiple systems support for internal and external clients.
    • Extensive training in company financial servicing, corporate products, client services and multiple systems and software.
    ​​
    Internal positions and secondments American Express Sydney, NSW
    Project Support and product SME 06/2015 to 07/2017
    SME for new corporate products, point of contact and project assistant for the Australian market for new servicing system platform being globally implemented
    -
    Project lead for client drive to digital 05/2016 to 07/2016
    Side project, ownership of new pilot program, converting remaining corporate company clients to online with program administration servicing and maintenance for @work portal.  
    -
    New Merchant business specialist - Secondment 10/2014 to 04/2015 American Express
    • New business merchant's acquisition.
    • Merchant sign up process, inclusive of customer service, procedures.
    • Understanding of Sales Force system, for creating, generating and servicing requirements of accounts.
    • Experience and previous sales background in clarifying closing and seeking opportunities to create new business.
    • Experience in consultative selling across a variety of industries.
    ​​
    Client Service/Portfolio Management 03/2012 to 05/2013 American Express Sydney, NSW
    Side project 12 months running role to off board all new corporate card applications and email servicing from Corporate Premium platinum team.
    -
    Sales executive 03/2011 to 10/2011 Yes Optus Stores Bondi Junction, Hurstville East Gardens, NSW
    • Sales - financial products, achieving monthly KPI targets and cross selling.
    • Finance contracts, dealing with and ensure is completed within legal requirements.
    • Large volumes and fast paced service, dealing with escalations providing fast, efficient solutions benefiting customer and company.
    ​​
    Sales Executive /Store Area Manager 02/2010 to 12/2010 Harvey Norman Super Centre Sydney Metro Moore Park, NSW
    • In store area management, sales preparation and execution Stock maintenance and promotions preparation Implantation of Optus telecommunications partner and management of team.
    • Management, operations responsible for all partner related matters, training of staff. Responsible for achievement of monthly KPI's
    ​​
    Sales Executive / Communications Manager 01/2004 to 01/2010 Harvey Norman Computers Hobart, TAS
    • Management and operations for telecommunications sector.
    • Comprehension and dealing with Telstra systems platform and administration of product contracts.
    • High level of knowledge for telecommunications technology.
    • Overseen and managed Telstra partner migration to new system.
    • During partnership of Telstra was successful in leading team to achieve No.1 store in connections in the country within the company.
    Summary
    • Skilled professional in corporate financial and retail servicing industry.
    • Expertly trained and able to create customised financial solutions to meet client needs at a high-level global company structure and across a variety of industries.
    • Strong interest in corporate servicing, company partners and business-to-business dealings and sales.
    • Involved in specific training and encouragement of staff towards advancement.
    Certifications
     
    Certificate III in Financial Services (FNS30110)
     
    Certificate II in Information Technology (ICA20199)
    -
    Education
    College TCE 2003 Elizabeth College Hobart, Tasmania
    • Information Technology,  
    • Legal systems (LS741)
    • Business studies (BS264/01) 
    • Pre-tertiary english
    This resume is created in 7 minutes.
    Professional Summary

    Senior-level financial analysis, budget preparation and regulatory work. Work involved administering financial processes and systems; overseeing, planning, coordinating and evaluating budgetary activities and performance measures. Prepared reports, responded to requests.  Leveraged exceptional communication skills to build quality relationships with shareholders and executive management.

    Skills
    • Budgeting and financial management
    • Financial reporting and analysis
    • Knowledge of financial and industry terminology and practices
    • Excellent time management skills
    • Proficient in MS Office Suite
    • Ability to provide training and technical assistance to others
    Work History
    Insurance Agent, 08/2013 to 08/2017
    Police & Firemen's Insurance Association Carmel, IN

    As a current agent for Police & Firemen's Insurance Association (PFIA),  I  travel on a  weekly basis  to the Travis Prison Unit - Austin TX, the Hamilton Prison Unit - Bryan, TX, the Jester III Unit - Sugar Land, TX, the Lynchner Prison Unit Humble, TX and the Havins Prison Unit - Brownwood, TX  presenting various Life and Cancer insurance classes  to the Texas Department of Criminal Justice -  Correctional Officers. Periodically conduct classes on behalf of other agents for prison units in the Beaumont, Dayton, Beeville and Gatesville areas.  Prepare, document and complete all insurance applications on a daily basis.  Answer emails, texts and phone calls about various insurance questions from members in a timely manner. Ensure all claim forms are filled out properly before forwarding them to the PFIA home office.  Attend continuing education classes on a semi-annual basis to maintain my licences as an insurance agent.

    Financial Analyst, 04/2008 to 04/2013
    Texas Juvenile Justice Department Austin, TX
      Analyzed budgets and financial reports and projections and accurate reporting.  Conducted audits of Juvenile Probation departments throughout the State of Texas with annual budgets ranging from  $25,000 - $76,000,000.  Prepared budgetary and management reports and prepared financial statements.  Provided training and technical assistance to all Juvenile Probation Departments.  
    Regional Business Manager, 01/2006 to 04/2008
    Criminal Justice Department - Region VI AUSTIN, TX
      Managed a $22 million annual budget for 22 prison units within my assigned region.  Traveled to each prison unit within the region  at least three times per quarter, conducted monthly fiscal audits of prison units outside my assigned region.   Forecasted operating costs for scheduled projects by strategizing with prison Wardens and department heads. Determined trends and resolved operational problems. Developed annual budgets in collaboration with the Regional Director.       
    Program Administrator - Food Service Headquarters, 07/2001 to 12/2008
    Texas Criminal Justice Department Austin, TX
    Managed  oversight of  102 prison units.  Provided training and technical assistance to prison Wardens and management staff.  Traveled to each prison unit bi-annually and on an as needed basis.  Developed program policies, procedures, manuals, and standards; and planned program activities in accordance Food Service Headquarters objectives and goals.  Prepared administrative reports and studies and performed specialized researched projects.  
    Corrections, Texas Dept of Corrections & Federal Bureau of Prisons Various, TX

    Performed highly complex correctional and criminal justice administration work at various prison units.  Managed operations at several state prison facilities and a federal prison facility including the  control and security of offenders and the management of correctional staff.  

    2001 - 1995  - Captain - Estelle Prison Unit - Huntsville, TX

    (Supervised 51 Correctional Staff and 485 Offenders)

    1 - Captain - Jester III - Sugar Land, TX

    (Supervised 15 Correctional Staff and 80 Offenders)

    1 - Captain - McConnell Prison Unit, Beeville, TX

    (Supervised 40 Correctional Staff and 285 Offenders)

    1 - Sergeant - Michael Prison Unit, Palestine, TX

    (Supervised 23 Correctional Staff and 55 Offenders)

    1 - Corrections Foreman - Federal Bureau of Prisons, Three Rivers, TX

    (Supervised 45 Offenders)

    1990 - 1989 - Sergeant - Hightower Prison Unit, Dayton, TX

    (Supervised 11 Correctional Staff and 150 Offenders)

    1 - Sergeant - Pack Prison Unit, Navasota, TX

    (Supervised 10 Correctional Staff and 130 Offenders)

    1 - Correctional Officer, Byrd Prison Unit, Huntsville, TX

    (Supervised 30 Offenders)

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    Professional Summary
    Objective :To secure a position that provides me with an opportunity to grow professionally and personally using the knowledge and skills I have acquired through prior work and educational experiences while working with children and families.
    Licenses
    CPR certified through American Heart Association
    Medication Certified
    Quality Food Operator Certification
    State of Ct. Education Consultant
    State of Ct. Head teacher
    State of Ct. Director's Credential
    Skill Highlights
    • Health and wellness expertise
    • Medication administration expert
    • Committed to pediatric nursing
    • Broad medical terminology knowledge
    • Committed to compliance reporting
    • Culturally sensitive
    • Strong medical ethic
    • Enthusiastic caregiver
    Professional Experience
    August 2012 to Current
    Community Renewal Team Hartford, CT Health & Nutrition Coordinator Check enrollment files for Px, immunizations, health and nutrition history.
    • Develop and maintain care plans for children with medical conditions.
    • Provide education to families, children, and staff on health, nutrition, and safety.
    • Assist children with nutritional concerns (i.e.food allergies and weight issues)
    • Follow up on lab results(Hgb/Hct, lead, and TB) and dental for children.
    • Responsible for daily implementation of Unit's program schedule.
    • Assist Director in bookkeeping and fiscal management.
    • Help in coordination of Summer Adventure program for Pre-K through school age.
    • Supervisor of three full-time and three part-time workers.
    January 2007 to September 2012
    The Right Place Meriden Hartford, CT Program Administrator
    • Develop, implement, supervise, monitor, and evaluate comprehensive programs to ensure developmentally appropriate curriculum and planning.
    • Maintain paperwork accountability in a timely manner including but not limited to statistics, reports, personnel and children's files.
    • Provide and maintain consistent contact with parents/guardians to ensure consistent and appropriate communication between parents and program staff.
    • Ensure that State regulations are met in the areas of health, education, nutrition, and continuing education.
    • Overall responsibility for NAEYC accreditation.
    January 1998 to January 2007
    Boys & Girls Club of New Britain New Britain, Ct. Assistant Director/ Site Supervisor
    • A resource to parents for communication, child's progress, and other related issues.
    • To prepare weekly curriculum plans as well as plans for program.
    • Modeling positive discipline in guiding children's behavior.
    • To maintain accurate record keeping of files, financial reports, and staff records.
    • Plan and implement recreational and educational programs for a diverse clientele.
    • Maintain constant communication with educational consultant, physician consultant, dental consultant, and social service consultant.
    • Supervisor of three full- time and two part-time workers.
    January 1995 to January 1998
    Bristol Boys & Girls Club Bristol, Ct. Unit Director
    • Responsible for overall operation of a unit at an elementary school.
    January 1995 to September 1995
    Bristol Boys & Girls Club Bristol, Ct. Child Care Supervisor
    • Supervisor for Licensed State of Connecticut Child Care Facility.
    • Assist Head Teacher with implementation of daily schedule for Pre-K program.
    • Provide positive discipline to all children.
    January 1994 to September 1994
    Bristol Boys & Girls Bristol, Ct Program Assistant
    • Responsible for assisting Head Teacher with summer program design and implementation.
    • Assist in scheduling program areas, session themes, coordinating field trips, and hiring staff.
    • Overall responsibility for summer staff and grant maintenance of Leaders in Training program.
    Education and Training
    August 2011
    Stone Academy

    Interests Strengths and Certifications State of Connecticut Licensed Head Teacher Youth Commission Board Bristol, Ct. Child Development Associate (CDA) First Aid/ CPR certification Medication Administration Certified Ct. Charts-A-Course Trainer Professionalism, Strong Communication Skills Dependability and Reliability, Knowledgeable in Child Psychology Self Motivated and Strong Work Ethics Ct Director's Credential
    Charter Oak State College
    New Britain, Ct.
    Child Studies Bachelor of Science
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    Executive Profile

    Mr. Sudan Anduze is a visionary leader with diverse experience heading Finance, Accounting, Operations & Technology divisions. A gifted communicator, versatile at delivering financial performance presentations as well as managing effectively at all levels. Sudan embraces a service-driven attitude and creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Sudan has company oversight, committed to cost-effective management of resources and quality performance. Proven success delivering efficient solutions to organizational problems. Sudan's background includes international experience spanning 5 continents, including NGOs, Multinational firms, Government agencies, and Financial Services Industries.

    Skill Highlights
    • Financial, Managerial and Risk Reporting
    • Operational/Cash Flow Management & Financing
    • Vendor/Contract Procurement
    • Governance & Regulations
    • Market Analytics & Trends
    • Executive communication
    • Team Building & Leadership
    • Technology Savvy
    Core Accomplishments

    Financial Management: 

    • Headed several $25-50M initiatives which resulted in achieving corporate objectives and/or Federal mandates.
    • Founded and led $10M Finance Technology (FinTech) firm

    Operations Management: 

    • Oversaw operations for 100+ personnel and lowered cost 25%
    • Increased cost management for department Finance (budget, P/L, cash flow, contracts) of HQ and 14 international finance/country directors. Reduced cash allocations by 15%
    • Negotiated non-profit status to PNG foreign government

    Staff Management: 

    • Spearheaded industry standard training/certification for 25 analysts; increased retention & operating efficiency and lowered total cost
    • Mentored/coached employees resulting in a 12% decrease in turnover
    Professional Experience
    Fannie Mae 11/2010 to Current

    Director - Operations & Technology (01/13-Present)

    Leading 100+ dynamic, multi-cultured team to deliver critical business initiatives and board goals. Streamlined operations and recaptured 25% in cost efficiencies. Spearheaded simplify effort to reduce procurement cost and vendor usage. Ensured alignment of corporate goals including financial governance & execution. Boosted visibility and eliminated redundant operations. Achieved targeted milestones through hands-on management of budgeting, cost operating management, P/L & Cash ROI, and forecasting. Monthly reporting on Financial Metrics and Execution Status to CIO, EVP, and other leadership 


    Director - Finance Transformation (09/10-01/13) 

    Head of $15-$25M Finance transformation initiatives and department. Aggressively targeted fiscal discipline across department. Streamlined budgeting and forecasting process - reduced cycle time by 15 days. Delivered quality contract management/disbursements. Financial presentations to CFO, and EVP and other Senior Executives 

    Key Focus: 

    1) Manage and Control Cost, Increase Productivity

    2) Proactively Identify and Mitigate Risks

    3) Build Business Partnerships & Enhance Relationships

    ICF International Fairfax, VA Head of Reporting & Analytics 10/2008 to 11/2010

    DHS- United States Citizenship and Immigration Services (USCIS)

    US Security Clearance - Secret


    Head of cross functional reporting unit delivering mission critical analysis for agency within Homeland Security. Responsible for executive financial control, budgeting, reporting, cash analysis and cost control.

    Monthly briefings on Financial Metrics and Case Reporting to FDNS Director and National Security staff. Analysis further delivered to Senators and other US Congressional staff

    WASPCOM, LLC Silver Spring, MD Managing Principal (Finance, Accounting & Operations) 09/2000 to 11/2010

    Co-founder & Managing Principal (CFO/EVP)

    Managed all Finance/Accounting & internal operations. Cash operations, payroll. audit, accounting, Contract/Legal NDAs, Vendor Negotiations. Patent pending on two system designs


    WASPCOM, LLC (Wireless Application Service Provider Comm) is a Finance Technology (FinTech) firm providing CFO, CTO, finance, accounting, litigation support and technology solutions to Fortune 500 companies. Founded in 1998 implementing accounting solutions and developing wireless applications. Grew company to over $9.5M - sold to private firm in 2010.


    Clients: McDonalds, Freddie Mac, Fannie Mae, Ahold, NV, Several large Financial Service firms, Large Hotel Servicing Firm

    US Foodservice Washington, DC Head of US Financial Reporting & Accounting Systems 08/2001 to 05/2004

    Head of US corporate Financial Reporting for US/Dutch GAAP/IFRS for SEC-20F (93+ US locations). Merger & Acquisitions: Integration of budgeting, systems, bank conversions. Treasury analysis and cash forecasting and draws, Tax reporting and deferred asset reporting. Leadership of accounting team through restatement and financial audit review of financial statements. Provided DOJ/SEC/FBI deposition on accounting irregularities causing $1B restatement.

    Monthly reporting to CFO, VP Finance, CEO. Monthly analysis with Dutch Executives & Regional CFOs 

    Information Resource Associates Silver Spring, MD Finance & Accounting Systems Accountant 12/1997 to 09/2000

    Delivery implementation and training finance/accounting . Financial statement review, audit preparation, bank conversions and reconciliations, cash flow management. Overall training accounting personnel on accounting entries, finance ratios, cash flow analysis.

    World Wildlife Fund Washington, DC Asia Pacific- Program Administrator (Controller) 01/1994 to 12/1997

    Accountable for Finance & Administration of HQ Office and 14 international programs throughout Asia Pacific. Global accountability and project/program execution with national and international F&A personnel (~20) reporting into my organization.


    Managed distribution of cash from US accounts, review and reconcile discrepancies. Quarterly meetings with Treasury and audit to review accounting. Regular presentations to donors to provide transparency into restricted and partially restricted funding usage. Provided leadership support to Country directors and US executives during donor solicitation and fund raising efforts.


    Leadership and program partnership with senior staff at UNDP, State Department, USAID and various wealthy US donors. Transitioned financial reporting and cash-flow management utilizing standardized technology tools.


    Extensive travel to Papua New Guinea, Australia, Bhutan, Nepal, Europe, Africa, and other countries.

    Coopers & Lybrand Washington, DC Tax Consultant 01/1995 to 03/1995

    Contracting for tax season

      Wilmer Cutler & Pickering Washington, DC Accountant 01/1993 to 12/1993

      General accountant, payroll, AR/AP, Bank Reconciliations,

      Education
      Master Certification: Finance & Accounting 2011 University of Pennsylvania - The Wharton School

      Post Baccalaureate Master Certification (Credit earning) - Concentration in Finance & Accounting

      BBA: Accounting University of Maryland College Park

      Completed 1995. *TO BE STAMPED Confirmed by UMCP - May 2016

      Certifications

      Certified Public Accountant Exam (Passed 1995)* NON-LICENSED

      Project Management Professional: PMP

      IT Industry Library: ITIL certified 

      Affiliations

      American Bar Association (ABA - Business, Taxation)

      Wharton Entrepreneurs