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Professional Summary
  • Experienced intelligence professional with military and government contracting knowledge across multiple facets of the U.S. Intelligence Community. Proven effective U.S. military intelligence leader accustomed to working in high stress environments while remaining deadline-oriented and capable of handling multiple time-sensitive tasks simultaneously.
Clearance Level
  • TS/SCI clearance
  • Counter Intelligence Polygraph
Bachelor of Arts: Criminal Justice The Citadel, The Military College of South Carolina - Charleston 2014
Civilian Experience
Intelligence Officer, 14N The United States Air Force Reserves - Multiple Locations 08/2016 - Current

Intelligence Planner, DIA - Asia Pacific Regional Center (APRC) - Bolling Air Force Base, D.C.

Supervisor: GS-15 Larry W. Cartier

  • Responsible for planning and implementing APRC's modern Korea Intelligence Coordination Group construct
  • SME for construct, information flow, and standard operating procedures of the Korea Intelligence Coordination Group
  • In charge of training all key APRC personnel assigned to the Korea Intelligence Coordination Group 
  • Managed multiple accounts for APRC planning integration into Combatant Command level exercises; lead APRC's white cell
  • Leveraged partners across DIA, the IC, and Combatant Commands to synchronize crisis planning efforts
  • Briefed APRC Chief bi-weekly on current status of the center's courses of action for upcoming exercises or planning conferences
  • Action Officer for APRC's Partner Engagement activities; coordinated logistics and agendas 

ACF Analyst, 710 Combat Operations Squadron - Langley Air Force Base, VA
Supervisor: Lt Col Tamara Woodruff 

  • Developed regional and enemy analysis reports related to air, missile, space, and information warfare threats
  • Assessed the operational environment's characteristics, adversary capabilities and tactics, and adversary courses of actions
  • Assisted target development by identifying violent extremist organization points of interest in the USCENTCOM area of operation
  • Received post-mission reports from flying units to update enemy tactics and order of battle
  • Involved in multiple facets of the Air Tasking Order (ATO)
Full Motion Video Analyst BAE Systems - McLean, VA 07/2016 - 02/2018

Supervisor: CTR Mathew Broomer

  • Provided direct intelligence support to the Global War on Terror
  • Employed as a part of a high profile team embedded in a multi-intelligence fusion watch floor environment
  • Exploited full motion video (FMV) collected by sensors on ISR platforms, while applying HUMINT and SIGINT information to FMV imagery analysis
  • Used an electronic light table to exploit NTM imagery in softcopy
  • Created imagery-derived products and reports for published distribution
  • Compiled intelligence materials for use in briefings to high-level government personnel
Intelligence Officer, 35D The United States Army National Guard - Carlisle, Pennsylvania 05/2014 - 08/2016

Battalion AS-2, 1-108th Field Artillery

Supervisor: CPT Andrew Compean

  • Assessed risks associated with friendly/enemy courses of action and acted to counter/neutralize intelligence threats
  • Evaluated, interpreted, analyzed, and produced general intelligence products
  • Facilitated operations and training for enlisted intelligence qualified soldiers
  • Conducted data analysis, coordinated activities, prepared schedules, memos, and official documents
  • Ensured proper dissemination of intelligence information and products
  • Acted as an advisor regarding sensitive and confidential information while using intelligence systems and data to reduce uncertainty for the Battalion Commander
  • Directed and supported operational activities of the military intelligence staff
Intelligence Analyst Rolling Bay, LLC - Manassas, VA 07/2015 - 07/2016

Supervisor: GS-14 Maria Da Luz Furtado

  • Performed Document and Media Exploitation (DOMEX) services that assist in the identification of assets and evidence of money laundering and other investigative support to the law enforcement community
  • Analyzed evidence for content and relevance as determined by the Priority Intelligence Requirements (PIRs) in order to assist in the identification of assets, criminal associates, evidence of money laundering, and other investigation specific requests
  • Examined and analyzed seized and subpoenaed information to identify investigative leads
  • Created quantitative reports in Excel, wrote intelligence reports (ISRs), and created graphics on a daily basis
  • Worked closely with investigative personnel as a technical expert to review and analyze source document(s) for information pertinent to ongoing investigations
  • Briefed and provided working aids to DEA Special Agents in conjunction with ongoing operations and cases
  • Assisted in federal search warrants
Counterterrorism Intelligence Analyst Mission Essential Personnel - Herndon, VA 12/2014 - 07/2015

Supervisor: CTR Vince Shahayda

  • Reviewed and analyzed classified IIR's, SIR's, MFR's, ORDEC, CSRT and ARB documents in support of the detainee litigation process to identify all information that is classified and the level of classification based on the classification guidance of the DOD Component Original Classification Authorities (OCAs)
  • Reviewed, redacted, and declassified Legal Briefs, Motions and Court Transcripts for Public Release pertaining to GTMO detainee's on-going criminal trials against the United States
  • Served as a security classification reviewer or subject matter expert (SME) to conduct security classification reviews to ensure DOD documents are properly classified and to declassify DOD classified documents to the U/FOUO and U/PUBLIC RELEASE levels, including summaries and explanations of why
  • Coordinated classification and declassification equities with other DOD and national level agencies, military departments, and combatant commands in a fast paced inter-agency environment
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Talented Radiologic Technologist with 19 years experience producing clinical diagnostic radiographic films and performing routine diagnostic imaging procedures.
  • Advanced anatomy knowledge
  • Advanced radiology knowledge
  • Sterile technique
  • Professional bedside manner
  • Ability to solve complex problems
  • Committed to excellent customer service
  • Detail oriented with proven ability to manage multiple sources of information
Promoted to Lead Radiologic Technologist. Received Mammography certification in 1996. Received MRI certification in 2005. Achieved ACR Accreditation for Prestige Imaging in MRI. 
Quality Assurance Tech 08/2014 to 03/2016 Neiman Marcus Longview, Texas Inspected all incoming merchandise for quality assurance. Worked with buyers to resolve discrepancies in specifications as they related to merchandise. Contacted vendors to resolve issues with noncompliance regarding labeling and merchandise. Maintained knowledge base of government regulations as it pertained to incoming merchandise, i.e. country of origin for fur, leather and other materials.
Owner/Manager 03/2011 to 10/2014 Cheeburger Cheeburger Longview, Texas Ran day to day operations of the restaurant. Ensured quality of product. Ensured that food safety guidelines were followed. Managed both the front and back of house employees. Performed payroll. Maintained inventory.
Lead MRI Technologist 07/1997 to 05/2011 Prestige Imaging Longview, Texas Performed high quality diagnostic exams utilizing MRI, Cat Scan and x-ray. Maintained accreditation for all diagnostic services. Worked with radiologists to write policy and procedures for MRI. Performed quality control on all diagnostic equipment. Supervised and trained technologists to ensure that high quality imaging was produced consistently.
Education and Training
Associate of Applied Science: Radiologic Technology Kilgore College Kilgore, Texas, United States
High School Diploma Kilgore High School Kilgore, Texas, United States
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Summary of Skills
  • Critical thinking
  • Conflict resolution
  • Excellent communicator
  • Analytical problem solver
  • Dedicated team player
  • Focused and driven
  • Dedicated to process improvement
  • Devoted to data integrity
  • High customer service standards
Work Experience
Control Center Representative
Austin, TX
SENSITECH INC./ Sep 2011 to Current
  • Monitor high value cargo using a multi-system security approach.
  • Maintain accurate and detailed documentation within a fast paced environment.
  • Collaborate with multiple stakeholders to ensure freight security 
Quality Analyst
Austin, TX
HARTE-HANKS INC./ Jan 2010 to Jan 2011
▪ Evaluated and graded the performance of technical agents
Trained new agents on the processes and procedures required to ensure quality support
▪ Provided both oral and written evaluations
▪ Delivered presentations during new hire classes
▪ Prepared monthly reports on the top issues and the action plans needed to address these concerns
Technical Support Representative I&II
Austin, TX
HARTE-HANKS INC/ Feb 2007 to Sep 2011
  • Mentored Tier I agents.
  • Dealt with escalations in a time-sensitive, diplomatic and effective manner.
  • Assisted clients with technical issues 
Bachelor of Arts University of Nairobi 2001
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Professional Summary
Experienced Mortgage professional with over 10 years of stellar leadership, risk analysis, loss mitigation and customer service skills. Seeking a challenging position that offers an opportunity for career advancement in a leadership role.
  • Microsoft Office, Peachtree, Xpress Credit, Fidelity Lending Portal, DRI, Vendorscape, Sharepoint, I-Vault,
  • Management System, BPO Direct, Livelink, Loan Investor Servicing Answers (LISA), TMQ (Mod Qualifier)
  • InfoSource, Records Request System (RECS), Early Resolution (ER), LSAMS, Lotus Notes, FileNet, Remedy,
  • Review, Compensatory Fees, Collections
  • Complaint Handling & Resolution, Knowledge Base for Training, Title Conveyance, Bankruptcy, Claims, Legal
  • File Review, Compensatory Fees, Collections
  • High level of accuracy
  • I-CAT, NICE, Pacer, Allregs, Lenderlive, LPS Desktop, Fastrieve, Agent Desktop, Cognos, Collateral
  • Strong customer relations
  • AS400, Quality Assurance, Financial Analysis, Complaint Handling & Resolution, Bankruptcy, Claims, Legal File
  • Comparable acquisition analysis
  • Risk investment analysis
  • Customer-oriented
Work History
Late Stage Collector/ Loss Mitigation 03/2015 to Current
Kubota Tractor Corporation Grapevine, TX
  • Negotiating, quoting payoffs, arrange settlements and set up payment plans for past due accounts to reduce delinquencies.
  • Evaluate and select appropriate workouts and execute payment deferments.
  • Manage commercial and consumer collections on various accounts with aging dates of 30 to 55+ days delinquent.
  • Assist customers with Kubota web navigation and online account setup.
  • Refer customers to third party agencies when applicable.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Contract Recovery Analyst 04/2013 to 01/2015
Nationstar Mortgage Lewisville, Texas
  • Submitted requests for write-off on non claimable and aged requests deemed non recoverable.
  • Recovered advances related to tax penalties, trailing invoices, compensatory fees, NSF, ect.
  • Developed and maintained relationships with internal lines of business and external business partners.
  • Presented escalated and divergent indemnification claim issues to senior management.
  • Researched internal repurchase requests and formulated repurchase/make whole demands to submit to prior servicers for indemnification; citing sections of purchase agreement in which the prior servicer breached.

Claims Review Auditor 10/2012 to 01/2013
Solomon Edwards Group Dallas, Texas
  • Performed an audit of performing and non-performing loans and completed Foreclosures.
  • Examined the title custody chain of properties dated back to loan origination which included all notes, Security Instruments and Assignments to validate the legal authority of the Servicer, Investor and/or Foreclosing Entity
  • Reviewed all Loss Mitigation repositories to ensure compliance to MHA modification guidelines as well as OCC mandates
  • Documented erroneous actions taken disqualifying borrowers for Loss Mitigation options.
  • Reviewed all foreclosure notes and bankruptcy court dockets to determine whether servicer complied with all bankruptcy codes and court procedures.

Senior Quality Analyst - Team Lead 09/2010 to 10/2012
JPMorgan & Chase Co, Arlington, Texas
  • Responded to GSE\' s and private investors by writing rebuttals in response to requests for loan repurchases related to mortgage insurance claims, property preservation, foreclosure, loss mitigation, principal reductions, title conveyance or payment of compensatory fees deficiencies.
  • Eliminated and/or mitigated monetary losses associated with investor or Line of Business (LOB) initiated inquires by closely researching cited servicing deficiencies and assisted with elimination of redundancies. ·
  • Reviewed production files that had been researched by analysts insuring that all necessary details had been included to support each recommended response as well as conducted a quality audit.
  • Reviewed files that were pending litigation for documentation errors prior to being sent to the legal department
  • Identified and made recommendations to Operations Managers/Assistant Vice Presidents (AVP) regarding any analyst performance related concerns/issues and potential advancement opportunities
  • Provided coaching/feedback to analysts and subject matter leadership to staff

Loss Mitigation - Relationship Manager II 08/2009 to 09/2010
JPMorgan Chase & Co., Irving, TX
  • Performed full credit and income underwrite to Fannie Mae/Freddie Mac guidelines. Reviewed financial statements,credit reports,and applicable ratios (i.e.Debt ratios,loan to value)
  • Ensured that documents were consistent and up hold to company and industry guidelines
  • Assisted with re-negotiations of loans based on lending guidelines
  • Contacted customers and partners to gather information to make appropriate decisions, explained rationale behind credit decision
  • Reception of disposition referrals and subsequent financial analysis and determined that all alternatives (i.e. Modification Trial Plans, reinstatement, Repayment Plans, Payoffs, etc.) to allow ownership retention were exhausted prior to assisting with initiation of short sales and deeds in lieu of foreclosure.

Loss Mitigation Specialist II 05/2003 to 07/2009
GE Capital/ Citi Capital Irving, TX
  • Managed commercial collections on various accounts with aging dates of 60 to 120+ days delinquent.
  • Coached agents on providing professional customer contact on auto dialer to collect on past due payments.
  • Initiated or dispersed noncollectable accounts to third party collection and repossession departments or service disconnection; keeping records of collection and status of accounts.
  • Evaluated and selected appropriate workout remedies for conforming loans and refer non-conforming loans to Loss Mitigation.
  • Negotiated and arranged settlements and payment plans for delinquent clients by quoting payoffs and making payment arrangement to reduce portfolios delinquencies.
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Professional Summary
Dynamic and qualified AML Analyst with extensive knowledge of accounting. In-depth understanding of anti-money laundering procedures and laws. Self-motivated and highly organized with an exceptional work ethic.
  • Analytical thinker
  • Communication skills
  • Team player
  • Word processing and typing
  • Multitasking and Time Management
  • Project Management
  • Problem Solver
  • C, C++ programming
  • HTML coding,
  • .NET
  • Packet tracer
  • Microsoft Office
  • Tally
Work History
Customer Service Representative, 01/2016 to 01/2017
Avis Rent A Car Toronto, ON
  • Made reservations for customers and provided help during and after rentals.
  • Answered telephone inquiries for reservations, rental, etc.
  • Performed market surveys on customer needs and requirements.
  • Prepared weekly stats reports for sales management.
  • Generated repeat business through successful client follow-ups.
Quality Analyst, 01/2010 to 01/2015
Mandragiri Infotech Private Limited Chennai, India
  • Writing html coding to create e-book.
  • Solved customer complaints, maintained inventory and handled orders.
  • Data collection, Entry and report generation.
  • Implementing procedures to improve productivity and quality.
  • Converting pdf to word file.
  • Editing for syntax, grammar, punctuation and spelling.
  • Generating reports to the management.
  • Identify the defects and faults in software applications and codes.
  • Assist software developers in solving programs related with program code.
  • Determine and locate errors in software code.
  • Recommend necessary changes and modifications to the program developers.
GED: 2017
CIMT College - Mississauga Campus - Mississauga, ON, Canada
Bachelor of Science: Electronics and communication engineering, 2009
Anna University - Chennai, TN, India

India Engineering Courses:

Engineering Graphics, Fundamental of Computing, Engineering Practice lab, Circuit Analysis, Engineering Mechanics, Electric Circuits Lab, Environmental Science and Engineering, Data Structures, Digital Electronics, Electron Devices, Electronic Circuit, Data structure Lab, Electronic Devices and Circuits Lab, Electrical Machines Lab, Signals and Systems, Linear Integrated Circuits Lab, Digital Electronics Lab, Electronics System Design Lab, Microwave Engineering

Communication Courses:

Communication Theory, Digital Signal Processing, Microprocessors and its applications, Control Systems, Transmission Lines and Waveguides, Digital Signal Processing Lab, Microprocessor and Application Lab, Computer networks, Digital Communication, Antenna and Wave Propagation, Numerical Methods, Communication System Lab, Network Lab, High Speed Networks, Digital Image Processing, VLSI Design, Optical Communication, VLSI Lab, Wireless networks, Optoelectronic devices, Mobile Communication

  • High tech cylindrical vehicle parking station:  A multi-store automatic car  parking garage building , designed specifically for automobile parking.


  • Developed a parking for an environmentally  friendly, safe and secure, cost efficient shelter