Quality Assurance Specialist resume examples

• Responded appropriately to the physical, emotional and developmental needs of patients.
• Obtained information about clients' medical history, drug history, complaints and allergies.
• Scheduled and accompanied clients to medical appointments.
• Obtained household supplies and ran daily errands.
• Assisted with patient transfer and ambulation.
• Helped client increase their independence.
• Monitored daily use and reordering of medications.

• Monitored vital signs, such as blood pressure and pulse.
• Tested and recorded blood glucose levels.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Cooked appetizing and satisfying meals and snacks.
• Assisted with patient transfer and ambulation.

• Responded appropriately to the physical, emotional and developmental needs of patients.
• Obtained information about clients\' medical history, drug history, complaints and allergies.
• Scheduled and accompanied clients to medical appointments.
• Maintained a clean, healthy and safe environment.
• Obtained household supplies and ran daily errands.
• Helped client obtain goals to increase independence.

• Obtained information about clients\' medical history, drug history, complaints and allergies.

• Documents objective data and routine aspects of patient care.
• Maintained accurate records of patient care, condition, progress and concerns.
• Reported any unusual circumstances in the patients\' condition or environment.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

• Monitored vital signs, such as blood pressure and pulse.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Helped patients move in and out of beds, baths, wheelchairs and automobiles.
• Assisted with patient transfer and ambulation.
• Followed safe lifting techniques and individual resident lifting instructions.
• Answered patient calls for care and feeding.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson\'s disease, and muscular dystrophy.
• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
• Documents objective data and routine aspects of patient care.
• Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients\' clothing and bedside tables/equipment.
• Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

• Identified root cause and implemented corrective actions to remove production constraints and improve product quality.      
• Participated in business unit meetings along with members of HR, production, finance, maintenance, and R&D departments to discuss issues pertaining to goals, training, production, safety, quality, and employee concerns.
• Took part in process improvement projects that focused on increasing efficiency and mitigating product defects.

• Point of contact and subject matter expert in issues associated with quality management systems, batching procedures, inventory, inspections, SOPs, and SQF requirements.
• Involved in facility start-up, and contributed in making the plant one of the top 5 producing facilities in the company.
• Created and implementing procedures to increase efficiency and reduce equipment failures during facility start up.
• Identified and resolved issues related to batching, RO system, Carbo Cooler and Filler issues.
• Promoted to lead SQF practitioner and HACCP coordinator.

• Take calls from students and their family to resolve technical issues they may be having with their computers or related to.

• Troubleshoot Internet Connectivity issues to determine if the cause is related to student's equipment or if the issue is at the end of the Internet Service Provider. If the issue requires additional intervention, follow up with the end user to ensure problem resolution.
• Assist students and their family by internal chat system.
• Document all call or chat interactions into our internal CRM.
• I have assisted with the training of new employees
• Department Quality Assurance Specialist
  
  

References: 

Former Director Of Call Centers-Dylan Batt

Former Manager, Student Help Desk - Sam Huilman

• Assist customers in installing their Internet.
• Assist with Status of trouble tickets associated with the customer and provide Technician dispatch status.
• Assist front-line (Tier2) agents with issues that they had while assisting customers.
• Take Supervisor Escalations for customers that requested to speak to a supervisor.
• Floor control: Monitor agents to ensure their call is productive and that they are on the right track with troubleshooting.
• Contact internal departments to get issues solved including dispatch related issues.
• Assist with internal training.
• Quality Assurance.
• Provide internal reports.

Supervisor: Tyler Durand

• I was the primary web designer for this non-profit organization.
  
• I was in charge of making sure that the proper information was on the website, as well as making sure the membership dues that were processed online, was done correctly.