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Professional Summary

Experienced Caregiver with advance knowledge of geriatric needs;

seeking opportunity to provide excellent patient care in private setting.

Skills
  • Administering Medications According to Physician Specifications
  • Arranging Prescription Refills
  • Monitoring Blood Glucose
  • Determining and Administering Appropriate Insulin Dosage
  • Following Infection Control and Safety Guidelines
  • Wound Care
  • Performing Accurate Assessment of Vital Signs
  • CPR/First Aid certified
  • Dementia and Alzheimer\'s
  • Adept with Manual and Electric Hoyer
  • Ostomy Care and Maintenance
  • Accurate Impartial Charting
Work History
Private Caregiver, 11/2015 to Current
D. Jendro Washougal, WA
  • Perform direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Obtain and maintain information about clients\' medical history, drug history, complaints and allergies.
  • Monitor daily administration and monthly refills of medications.
  • Assist with patient transfer and ambulation.
  • Obtain household supplies and run daily errands.
  • Assist patients with bathing, oral hygiene, grooming, feeding and elimination.

 



Private Caregiver, 03/2016 to 08/2016
M. Miller Washougal, WA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Helped client increase their independence.
  • Monitored daily use and reordering of medications.

 


Private Caregiver, 12/2012 to 01/2013
M. Anderson Ocean Park, WA
  • Monitored vital signs, such as blood pressure and pulse.
  • Tested and recorded blood glucose levels.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted with patient transfer and ambulation.

 

 

 

 



Private Caregiver, 10/2011 to 08/2012
D. Schulle Camas, WA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients\' medical history, drug history, complaints and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Helped client obtain goals to increase independence.

 


Quality Assurance Specialist, 07/2003 to 09/2004
CDM HomeCare Services Vancouver, WA
  • Obtained information about clients\' medical history, drug history, complaints and allergies.
  • Documents objective data and routine aspects of patient care.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Reported any unusual circumstances in the patients\' condition or environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

 


CNA, 06/1995 to 05/1997
Fort Vancouver Convalescent Center Vancouver, WA
  • Monitored vital signs, such as blood pressure and pulse.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted with patient transfer and ambulation.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Answered patient calls for care and feeding.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson\'s disease, and muscular dystrophy.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Documents objective data and routine aspects of patient care.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients\' clothing and bedside tables/equipment.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.









Education
Pharmacy Tech Certificate: 1998
Apollo College - Portland, OR
This resume is created in 7 minutes.
Summary
 Dedicated Quality Manager and SQF Practitioner with 10 years of experience in quality manufacturing, including R&D, sanitation, document control, and process improvement.
Competencies
  • GFSI/SQF compliance   
  • HACCP implementation    
  • Audit preparation
  • Process improvement
  • KPI analysis
  • Human factors engineering
Experience
Quality and R&D Manager Feb 2016 to Current
Granny B's Cookies Orem, UT
  • Reduced environmental testing costs 72% by implementing an in house microbiology lab.
  • Lead the 2015 SQF audit where the company earned their highest score in the past 6 years.
  • Analyzed trending customer complaints and non-conformances to generate and deliver immediate and long term solutions to correct and prevent future inconsistencies.
  • Directed continuous Improvement events including Kaizen and VSM.
  • Prepared and conducted all third-party audits including SQF, FDA and UDAF.
Quality Assurance Specialist Oct 2015 to Jan 2016
Nestle, USA Springville, UT
  • Identified root cause and implemented corrective actions to remove production constraints and improve product quality.      
  • Participated in business unit meetings along with members of HR, production, finance, maintenance, and R&D departments to discuss issues pertaining to goals, training, production, safety, quality, and employee concerns.
  • Took part in process improvement projects that focused on increasing efficiency and mitigating product defects.
Quality Manager Feb 2011 to Sep 2015
Cott Beverages, LLC Springville, UT
  • Point of contact and subject matter expert in issues associated with quality management systems, batching procedures, inventory, inspections, SOPs, and SQF requirements.
  • Involved in facility start-up, and contributed in making the plant one of the top 5 producing facilities in the company.
  • Created and implementing procedures to increase efficiency and reduce equipment failures during facility start up.
  • Identified and resolved issues related to batching, RO system, Carbo Cooler and Filler issues.
  • Promoted to lead SQF practitioner and HACCP coordinator.

Education
Master of Science, Quality Assurance 2017 California State University Dominguez Hills, California, USA
Bachelor of Science, Psychology 2015 Utah Valley University Orem, UT, USA
This resume is created in 7 minutes.
Summary
Paralegal who applies excellent writing skills in drafting briefs, legal memorandums, motions and correspondence. Conducts all legal business professionally and with little guidance from attorneys and supervisors.
Highlights
  • State Bars of Washington and Oregon
  • Washington State Notary
  • Understands confidentiality
  • Team-oriented
  • Superb legal research skills
  • Decisive
Experience
10/2014 to Current
Sales Target Portland, OR
  • Assist guests with questions about store products
  • Responsible for stocking sales floor, groceries, pantry and  frozen aisles
  • In charge of cashiering
10/2014 to Current
Paralegal/Case Administrator Kischel Law Firm PLCC Bellevue, WA
  • Arranged all correspondence on behalf of the attorney.
  • Worked with attorneys and case reviewers to resolve legal complaints.
  • Prepared clients for appointments and interviews.
  • Provided extensive legal research and writing.
04/2009 to 07/2014
Quality Assurance Specialist ResCare Workforce Services Vancouver, WA
  • Evaluated quality of assigned projects and products.
  • Quickly identified high level test strategies and problems.
  • Plan help to develop and execute the overall Quality Assurance strategy for the product
Education
2003
J.D.: Law Seattle University School of Law Seattle, WA, USA
This resume is created in 7 minutes.
Summary
I am an experienced and motivated customer service agent. I am trained in both general and technical customer service. My number one priority is the customer and to provide a positive experience at all times!
Experience
Owner and Service Technician Jan 2015 to Current
PC Rescue Services Columbus, Ohio
  • Anti-Virus/Malware Removal
  • PC Tune-up- Software installs (Including for Printers and other Hardware)-
  • Data Backup Options/planning
  • Updating drivers and security to protect against online threats.
  • Operating System Support
  • Troubleshooting software errors
  • Virus, malware, adware and Trojan threat elimination
  • See more at https://pcrescueservices.com/
Student Support Representative / Department Quality Assurance Specialist Aug 2012 to Jul 2017
ECOT-Electronic Classroom of Tomorrow Columbus, Ohio
  • Take calls from students and their family to resolve technical issues they may be having with their computers or related to.
  • Troubleshoot Internet Connectivity issues to determine if the cause is related to student's equipment or if the issue is at the end of the Internet Service Provider. If the issue requires additional intervention, follow up with the end user to ensure problem resolution.
  • Assist students and their family by internal chat system.
  • Document all call or chat interactions into our internal CRM.
  • I have assisted with the training of new employees
  • Department Quality Assurance Specialist

References: 

Former Director Of Call Centers-Dylan Batt

Former Manager, Student Help Desk - Sam Huilman

Tier 2 and 3 Support Feb 2006 to Jun 2008
Teleperformance USA Columbus, Ohio
  • Assist customers in installing their Internet.
  • Assist with Status of trouble tickets associated with the customer and provide Technician dispatch status.
  • Assist front-line (Tier2) agents with issues that they had while assisting customers.
  • Take Supervisor Escalations for customers that requested to speak to a supervisor.
  • Floor control: Monitor agents to ensure their call is productive and that they are on the right track with troubleshooting.
  • Contact internal departments to get issues solved including dispatch related issues.
  • Assist with internal training.
  • Quality Assurance.
  • Provide internal reports.

Supervisor: Tyler Durand

Web Designer - Online Manager Feb 2000 to Feb 2005
Country Music Association Ohio No Longer Exists Columbus, Ohio
  • I was the primary web designer for this non-profit organization.
  • I was in charge of making sure that the proper information was on the website, as well as making sure the membership dues that were processed online, was done correctly.
Education and Training
Canal Winchester High School Columbus, Ohio I graduated high school at the Hamilton Township school District in 2005.
Skills

  • Basic and Advanced troubleshooting of Windows 98, 2000, XP, Vista, as well as Windows 7 and Windows 10
  • Microsoft Office & Outlook Training
  • Cable/DSL Internet troubleshooting
  • SharePoint
  • Active Directory
  • Remote Monitoring/Management(RMM)
  • Remote Hosted IVR's
  • Several Remote Desktop Platforms
  • Remedy Ticket Management
  • Zendesk Ticket Management (Admin and general user)
You may also find more skills located on my Linkedin Profile.​
Certifications
Customer Service Fundamentals-Lynda.com
Certification Date Dec 2015 
Present License B588D6425E148D1947BC304D193DD3F