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Summary

Highly dedicated individual reentering the workforce, with 7 years of strategic sales and exceptional customer service experience . Searching employment and growth opportunities focused in Nutrition and wellness.

Education and Training
Associate of Science, Nutrition 2016 INSTITUTE OF INTEGRATIVE NUTRITION New York City, NY, United States
Holistic Nutrition Health Coach Certification
Member of IIN Ambassadors 
Associate of Science in Multidisciplinary Studies 2019 El Paso Community College El Paso, TX
Bachelor of Science, Human Nutrition And Dietetics 2021 NMSU Las Cruces, NM

Current undergrad student at NMSU, pursuing a bachelors in Human Nutrition and Dietetics

Volunteer Work 2018 - Present

Held volunteer position as clinic nutritionist at Baptist Clinic Of El Paso

  • Developed personalized meal plans for clinic patients
  • Scheduled and lead patient nutrition education classes in English and Spanish
  • Designed and organized patient printable pamphlets and interactive worksheets to facilitate nutrition education

Held volunteer position as Medical assistant at Baptist Clinic of El Paso

  • Maintained patient medical charts and filed medical record forms
  • Took patient temperature, blood pressure, blood sugar, and urine analysis
  • Translated patient and doctor conversations between English and Spanish, involved between non- bilingual Medical doctors and clinic patients
Work Experience
Investor Services For Charles Schwab Aug 2017 to Jan 2018
Modis El paso, TX

Investor services representative for Charles Schwab. Back end operations with client contact and data entry. Fast growing constantly changing environment. Responsible for processing power of attorneys, new brokerage, trust and IRA accounts in a timely manner. Ensured highest levels of account privacy, adhering to bank and legal guidelines for investor checking and retirement accounts .

IRS REPRESENTATIVE Sep 2016 to Aug 2017
HGS El Paso, TX

Non - profit department, help desk representative. Fast paced environment, responsible for diagnostic trouble shooting and accurate guidance to every caller. Constantly praised for high quality rating and effective communication

Car Wash Service Advisor Jan 2013 to Sep 2016
Mister Carwash El Paso, TX

Provided onsite training.

Achieved top sales employee with highest captured rate

Bank Teller Sep 2010 to Dec 2012
First Convinience Bank El Paso, TX Effectively exceeding sales goals every month. Provided onsite training. Successfully led key projects which resulted in higher sales.
This resume is created in 7 minutes.
Summary
With more than 15 years experience in the automotive and heavy duty industries, I have worked primarily as a  service advisor who understands installation and repair processes, how they are carried out and methods to increase efficiency. 
Certifications

Certified in General Motors Service Consultant Guild (8+ years)

General Motors Tech Guild (8+years)

OSSA & CSTS (November 2011)

WHMIS (November 2011)


Work History
Service Advisor Jun 2013 - Jun 2017
Summit GM (formerly Alberta Motor Products) Fort McMurray, AB
  • Scheduling maintenance/repair appointments
  • Creating repair orders based on customer concerns and maintenance requirements
  • Updating customers with repair progress
  • Selling repair estimates
  • Pre-ordering parts for upcoming appointments
  • Performing immediate repairs such as programming keys and fobs, replacing light bulbs and wiper blades, obtaining trouble codes using tech 2
  • Obtaining repair authorization from extended warranty  and fleet management companies

Service Advisor Sep 2012 - Jun 2013
Northstar Ford Lincoln Fort McMurray, AB
  • Same as above
Service Advisor Nov 2011 - Aug 2012
L. Robert Enterprises Fort McMurray, AB
  • Same as above
Service Advisor Apr 2011 - Jul 2011
Leon's Heavy Equipment Ltd Fort McMurray, AB
  • Same as above
Service Advisor Oct 2009 - Mar 2011
Alberta Motor Products Fort McMurray, AB
  • Same as above
Service Writer Feb 2008 - Oct 2009
Brandt Tractor Fort McMurray, AB
  • Same as above
  • Submitted warranty claims for processing
Service Advisor Jun 2001 - Jan 2008
Alberta Motor Products McMurray, AB
  • Same as above
Parts and Accessory Advisor Sep 2000 - Jun 2001
Four Seasons Motor Sports McMurray, AB
  • Ordering parts and accessories based on customer and inventory needs
  • Processing payment for parts, accessories and service repairs
  • Shipping and receiving duties
Skills
  • Extensive experience with warranty policies and procedures
  • Use of  dealership software systems (CDK, GMVIS, OASIS, JDIS)
  • Successful participant in GM service consultants guild
  • Successful participant in GM technicians guild (8 years)
  • Strong client retention
  • Excellent communication skills
  • Highly dependable

 

 

Education
GED Keyano College
This resume is created in 7 minutes.
Professional Summary
  • Almost 2 years of experience providing exceptional customer service 
  • Earned a promotion to leadership positions very quickly after starting entry level 
  • Recieved solid performance reviews 
  • Quickly learning and adapting 

Work History
Crew Leader 10/2015 to 06/2016
Dunkin Donuts/Baskin Robbins Converse, Texas
As a Crew Leader at Dunkin Donuts/Baskin Robbins I was able to practice supervisory and leadership skills.
  • Work on my feet for most of my shift
  • Builded time management skills 
  • Practice strong customer service
  • Arrive on time for all shifts and stay until completion of shift
  • Clean my station thoroughly before, during, and after my shift 
  • Countdown my drawer at the end of my shift and deposit money in the safe 
  • Maintain a fast speed of service 
  • Take orders for customers and input their selections into the computer 
  • Monitor the dining floor to ensure customer service 
  • Train new employees 
  • Enforce the restaurants safety rules and procedures 
  • Keep track of labor and waste 
Service Advisor/Assistant Manager 06/2016 to 02/2017
Cascades Car Wash Converse, Texas

With my experience in management I was able to help secure the effective operation of the wash while building my customer service and leadership skills.

  • Ensure schedules and objectives were met 
  • Coordinate operations 
  • Supervise and motivate staff 
  • Assist the manager in organizing and planning 
  • Greeting customers with a smile and recommending a wash package that best suits their needs 
  • Preventative maitanance on the wash 
  • Performing opening/closing duties such as paperwork 
  • Dropping off deposits at local bank 
  • Management duties such as payroll, scheduling, interviewing, staffing, and training
  • Cashier 
  • Mechanical strength such as using a pry-bar, come-along, wrench, and screwdrivers to help with mechanical issues
  • Daily Paperwork

Service Advisor 02/2017 to Current
The Wash Tub San Antonio, Texas
  • Meet and Greet customers
  • Advising customers to choose the best package for their vehicle 
  • Thoroughly inspecting vehicle to help determine what package would be best done
  • Helping with vacuuming cars if needed 
  • Checking in with detail services being done and keeping track of delivery times 
  • Management responsibilities for the backend such as making sure the vacummers and QC's were doing their job properly and coming to and from break on time
  • Apply high standards of employee conduct. Those standards include reliability, promptness, courtesy, appearance, and professional behavior
  • Asses any safety concerns we may have about the vehicle (it's size, condition, or accessories)
  • Answer questions and provide direction for customers who are unfamiliar with the process 
  • Put the customer first and able to put forth what's best for the buisness 
  • Maintained a clean and organized work area
  • 100% outside job 
Sales Ambassador 06/2017 to Current
CLEAR (SAT) San Antonio International Airport
  • Increased sales volume by adding many accounts in the airport territory.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to promote long term business growth.
  • Exceeded team sales goals by 10%.
  • * A tech company that creates premium experiences at airports and stadiums
  • * Used great communication skills to speak to passengers and members
  • * Detailed oriented with high integrity
  • * Worked mornings, weekends, and holidays 
  • * Worked alongside Transportation Security Administration (TSA) verifying passengers identities 
  • * Escorted passengers to the security screening process
  • * Extensive training and worked under the Department Of Homeland Security
  • * Worked in a private security lane among TSA lanes  
  • * Operated fingerprint based scanners
Education
High School Diploma: 2016 Judson High School - Converse, Texas
  • (2016) GPA: 3.6
  • National Honors Society (2015-2016)
  • Judson High School Marching/Concert/Jazz Band (2012-2016)
  • Member of the Judson Marching Band Student Leadership Team (SLT) (2014-2016) 
  • President of the Judson Band (2015-2016)
  • Captain of Chess Club (2015-2016)
  • Project Graduation Board Member (2014-2016)
  • All-State Trombone Player (2014-2016)
Skills
  • Critical thinking and problem solving
  • Agility and adaptability
  • Computer/Technical literacy 
  • Leadership/Management 
  • Honesty/Integrity 
  • Self Confidence 
  • Positive Attitude 
  • Collaboration and leading by influence 
  • Accessing and analyzing information
  • Communication (listening, verbal, and written) 
  • Proffessionalism
  • Willingness to learn 
  • Teamwork
This resume is created in 7 minutes.
Summary
I have extensive experience in customer service, weather it be service advising or fast food restaurants.  
Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Telecommunication skills
  • Adaptive team player
Experience
06/2014 to 03/2016
Service Advisor St Paul Dodge St Paul, AB
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
02/2014 to 06/2014
Appointment Coordinator Legacy Dodge Fort McMurray, AB
  • Use ADP to book appointments
  • Direct all phone calls to service and parts personal
  • Take all forms of payment and close out invoices
  • Answer questions regarding warranty and repairs  
12/2010 to 09/2012
Floor Manager Wendys Salmon Arm, BC
  • Training Team Members
  • Maintained and enforce standard operating procedure of the company
  • Maintained excellent customer satisfaction at all times
  • Maintained product and supply inventory, counting and recording
  • Ensured that all the company's policies and regards to proper food handling and preparation are being enforced throughout the restaurant
  • Ability to use general restaurant equipment
  • Ability to come to work promptly and as scheduled
  • Ability to take direction and work will with others
This resume is created in 7 minutes.
Career Overview
Dedicated Customer Support Lead motivated to maintain customer satisfaction and driven to reach company goals. 
Core Strengths
  • Strong communicator
  • Sharp problem solver 
  • Strong organizational skills
  • Energetic work attitude
  • Detail-oriented
  • Troubleshooting skills
  • High customer service standards
  • Reliable and dependable
  • Microsoft Office proficiency 
Work Experience
Picker/stager Nov 2019 to Jul 2020
Amazon Memphis, TN

Picked and staged routes at DTN4 Delivery station. Also was a Learning Ambassador and a Problem Solver.  Mentored and trained new hires by taking them through the onboarding process. Searched for missing packages and made sure the carts were staged in the correct location.

EEG Technician Mar 2019 to Jul 2019
Methodist University Hospital Memphis, TN

Specialized in running electroencephalogram tests on patients which monitor brain activity and detect abnormalities. Working closely with physicians to help diagnose seizures in patients. Calibrated equipment for optimal use and to obtain accurate results. Explained procedures to patients to reduce anxieties, enhance cooperation and to facilitate smooth procedures.

Assignment Coordinator May 2017 to Jul 2018
United Auto Recovery Collierville, TN

Entering customer and account data. Compiling, verifying accuracy and sorting information to prepare data for entry. Reviewing information for deficiencies or errors and correcting any incompatibilities. Managed approximately 40-50 incoming calls, emails and faxes per day from customers.

Clerk/Safety Co-Chairperson Oct 2016 to Jun 2017
UPS Memphis, TN

Trained new employees on safety and wellness. Ensured all employees stay compliant within OSHA regulations by conducting tests. Planned safety and wellness fairs. Assisted team members with special projects by coordinating records and resources to meet expected requirements.

Chanel Beauty Advisor Mar 2015 to Sep 2016
Macy's Memphis, TN Initiated service consultations to customers to determine their needs. Explained and demonstrated the products by applying it to the customer. Educated and assisted the customer with choosing the best products to purchase.
Customer Service Representative Jul 2014 to Jan 2015
Conduit Global Memphis, TN Handled approximately 60-70 inbounds calls for Verizon Wireless customers. Resolved billing concerns. Educated customers on special pricing opportunities and company offerings. Delivered a high level of service and support to each customer, paving the way for future business opportunities.
International Customer Support Representative Dec 2004 to Apr 2014
Fedex Corporation Memphis, TN

Handled inbound calls and made outbound calls customers. Responded to customer inquiries about their shipments. Analyzed and identified problems with commercial invoices and worked closely with U.S. Customs and Brokers to get packages released. Assisted with customer claims when necessary. Demonstrated independent decision making abilities to result in the mutual satisfaction of the customer and Fedex.

Customer Service Account Manager Oct 1999 to Oct 2002
Swift Transportation/M.S. Carriers Memphis , TN Managed customer expectations for assigned accounts. Recognized opportunities to capture new business, negotiated rates and enhanced company revenue. Monitored and traced shipments from pick up to delivery. Provided status updates to customers. Researched and coded service failures. Worked closely with dispatch to find empty trailers for drivers. 
Educational Background
1982 Shelby State Community College Memphis , TN
High School Diploma 1982 Hernando High School Hernando, MS
Dilpoma, Polysomnographic Technology 2019 Concorde Career College - Memphis Memphis, TN, United States
This resume is created in 7 minutes.
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I have the ability to multi-task and help customers in a timely manner. I also have developed the skill to work well under pressure, work well with others as a team, and sure my job is done efficiently. When working on computers, becoming a fast typer is another skill I have developed over the years. As a cashier, I learned to handle large amounts of money and make excel sheets for the money that was taken in. As a service advisor, I learned to work with insurance companies and assisting customers with coverage. I am also bi-lingual and can speak fluent spanish. I am currently enrolled in school to fulfill my dreams of working in the medical field.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
  • Work well with other
  • Stay on task
  • Providing truly exceptional service
  • Communicating skills
  • Fast typer
  • ​Ability to work in fast-paced environment
  • Spanish speaker​
Work History
06/2011 to 04/2013
Cashier Target 205 Soscol Ave Napa, CA
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.

04/2013 to 06/2015
Cashier Toyota 2575 Auto Mall Parkway Fairfield, CA
  • Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Processed 70+ daily invoices and billed renewed invoices to clients.
  • Directed calls to appropriate individuals and departments.

06/2015 to Current
Service Advisor Hopkins Acura of Fairfield Fairfield, California, United States
  • Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Education
2011
High School Diploma:
Vintage High School - Napa, CA United States
Current
AA: Medical Industry
Napa Valley Community College - Napa, CA United States
This resume is created in 7 minutes.
Professional Summary
Strong individual with a desire to grow. Great with challenges. People person; team oriented. Dedicated; trustworthy; hardworking. 
Skills
  • Hard working and self-motivated
  • Customer Service Skills
  • Computer Skills 
  • ​Service Advisor Skills
  • Creative problem solver

  • Organization Skills
  • Inventory Skills
  • Quick Learner
  • Exceptional communication skills
  • Multi-line phone talent
Work History
Service Advisor, 10/2017 to Current
Jammin' J Automotive Overland, MO
  • Answered phone calls by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Scheduled weekly inventory pickups and deliveries with vendors.
Warehouse Clerk, 03/2016 to 10/2017
Distribution Management Inc Hazelwood, MO
  • Picked orders according to paperwork and scanning gun, accurately.
  • Packed orders and prepared them for shipment.
  • Used item numbers to properly stock warehouse.
  • Picked up incoming stock and delivered materials to designated locations.
Warehouse Clerk, 04/2015 to 02/2016
Sportsman's Supply Fenton, MO
  • Directed  warehouse shipping associates.
  • Picked orders according to paperwork and scanning gun, accurately.​
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Used item Numbers to properly stock warehouse.
  • Loaded and unloaded pieces into boxes for shipment.
Cashier/Server, 08/2012 to 02/2015
Hardee's Union, MO
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Reported to each shift on time and ready to work.
  • Prepared fountain drinks and ice cream items.
  • Prepared all food orders within a 2-3 minute time frame.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
This resume is created in 7 minutes.
Professional Summary
Excelling at customer satisfaction, retention with future customers. Flexible and hardworking in deadline-driven environments. Eager to excel in all aspects of the company and able to work well under pressure and part as part of a team.
Skills
  • Quick learner
  • Proficient in cash management
  • Multi-line phone talent
  • Positive and friendly
  • Strong client relations
  • Exceptional communication skills
  • MS Windows proficient
  • Goal-oriented
Work History
Service Advisor, 03/2017 to Current
Harte INFINITI Hartford, CT
  • Make repairs more understandable for customers while up selling repair order recommendations.
  • Check customers for warranty coverage. Walk around vehicles inspection.
  • Experienced with the system Reynolds and Reynolds. 
  • Exceeded my customer service skills by building relationships with my clients.
Receptionist, 03/2017 to Current
Harte INFINITI Hartford, CT
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Answered an average of 50-80 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and sales problems.
    Waitress/ Server, 05/2015 to 03/2017
    Farmington Woods Golf Course Avon, CT
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Provided friendly and attentive service.
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
    Education
    High School Diploma: 2001
    Terryville High School - Terryville, CT
    Certifications
    OSHA Certified
    This resume is created in 7 minutes.
    Summary
    Seasoned Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving and often exceeding all individual sales goals. 
    Skills
    • Superior communication skills
    • Inviting and energetic 
    • Effective team player
    • Dependable and reliable
    • Fluent in Spanish
    • Proficient in Reynolds and Reynolds software
    • Proficient in ADP software
    • Resolution-oriented 
    • Savvy negotiator
    Experience
    Customer Service Advisor Feb 2016 to Current
    Town East Ford Mesquite, TX
    • Regular testing and continued education in the automotive industry.
    • Field customer service calls each day.
    • Recommend services needed and helped customers with vehicle needs.
    • Confirm that appropriate fixes were made to resolve customers problems.
    • Inform customers about sales and promotions in a friendly and engaging manner.
    • Extend the Owners advantage awards program, offering discounts and promotions to ensure high customer retention rates.
    • Track down sources of special products and services to meet customers special needs.
    • Train new employees on company customer service policies and service level standards, also warranty policies.
    • Sell, sell, sell. 
    Customer Service Advisor Nov 2013 to Dec 2015
    Mac Haik Ford DeSoto, TX
    • Regular testing and continued education in the automotive industry.
    • Fielded customer service calls each day.
    • Recommended services needed and helped customers with vehicle needs.
    • Confirmed that appropriate fixes were made to resolve customers problems.
    • Informed customers about sales and promotions in a friendly and engaging manner.
    • Extended the Owners advantage awards program, offering discounts and promotions to ensure high customer retention rates.
    • Tracked down sources of special products and services to meet customers special needs.
    • Trained new employees on company customer service policies and service level standards, also warranty policies.
    • Sell, sell, sell. 
    Customer Service Advisor Nov 1999 to Oct 2013
    Park Cities Ford Lincoln Dallas, TX
    • Regular testing and continued education in the automotive industry.
    • Fielded customer service calls each day.
    • Recommended services needed and helped customers with vehicle needs.
    • Confirmed that appropriate fixes were made to resolve customers problems.
    • Informed customers about sales and promotions in a friendly and engaging manner.
    • Extended the Owners advantage awards program, offering discounts and promotions to ensure high customer retention rates.
    • Tracked down sources of special products and services to meet customers special needs.
    • Trained new employees on company customer service policies and service level standards, also warranty policies.
    • Sell, sell, sell. 
    Accomplishments and Honors
    • Consistently in the top 10% of sales and gross profit as well as customer satisfaction.
    • Throughout the past 17 years have been awarded numerous times the Employee Excellence level 3 achiever award for the highest performance in sales and customer satisfaction in my region.
    • Have the highest CSI scores among all fellow advisers.