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Summary

Highly dedicated individual reentering the workforce, with 7 years of strategic sales and exceptional customer service experience . Searching employment and growth opportunities focused in Nutrition and wellness.

Education and Training
Associate of Science, Nutrition 2016 INSTITUTE OF INTEGRATIVE NUTRITION New York City, NY, United States
Holistic Nutrition Health Coach Certification
Member of IIN Ambassadors 
Associate of Science in Multidisciplinary Studies 2019 El Paso Community College El Paso, TX
Bachelor of Science, Human Nutrition And Dietetics 2021 NMSU Las Cruces, NM

Current undergrad student at NMSU, pursuing a bachelors in Human Nutrition and Dietetics

Volunteer Work 2018 - Present

Held volunteer position as clinic nutritionist at Baptist Clinic Of El Paso

  • Developed personalized meal plans for clinic patients
  • Scheduled and lead patient nutrition education classes in English and Spanish
  • Designed and organized patient printable pamphlets and interactive worksheets to facilitate nutrition education

Held volunteer position as Medical assistant at Baptist Clinic of El Paso

  • Maintained patient medical charts and filed medical record forms
  • Took patient temperature, blood pressure, blood sugar, and urine analysis
  • Translated patient and doctor conversations between English and Spanish, involved between non- bilingual Medical doctors and clinic patients
Work Experience
Investor Services For Charles Schwab Aug 2017 to Jan 2018
Modis El paso, TX

Investor services representative for Charles Schwab. Back end operations with client contact and data entry. Fast growing constantly changing environment. Responsible for processing power of attorneys, new brokerage, trust and IRA accounts in a timely manner. Ensured highest levels of account privacy, adhering to bank and legal guidelines for investor checking and retirement accounts .

IRS REPRESENTATIVE Sep 2016 to Aug 2017
HGS El Paso, TX

Non - profit department, help desk representative. Fast paced environment, responsible for diagnostic trouble shooting and accurate guidance to every caller. Constantly praised for high quality rating and effective communication

Car Wash Service Advisor Jan 2013 to Sep 2016
Mister Carwash El Paso, TX

Provided onsite training.

Achieved top sales employee with highest captured rate

Bank Teller Sep 2010 to Dec 2012
First Convinience Bank El Paso, TX Effectively exceeding sales goals every month. Provided onsite training. Successfully led key projects which resulted in higher sales.
This resume is created in 7 minutes.
Summary
With more than 15 years experience in the automotive and heavy duty industries, I have worked primarily as a  service advisor who understands installation and repair processes, how they are carried out and methods to increase efficiency. 
Certifications

Certified in General Motors Service Consultant Guild (8+ years)

General Motors Tech Guild (8+years)

OSSA & CSTS (November 2011)

WHMIS (November 2011)


Work History
Service Advisor Jun 2013 - Jun 2017
Summit GM (formerly Alberta Motor Products) Fort McMurray, AB
  • Scheduling maintenance/repair appointments
  • Creating repair orders based on customer concerns and maintenance requirements
  • Updating customers with repair progress
  • Selling repair estimates
  • Pre-ordering parts for upcoming appointments
  • Performing immediate repairs such as programming keys and fobs, replacing light bulbs and wiper blades, obtaining trouble codes using tech 2
  • Obtaining repair authorization from extended warranty  and fleet management companies

Service Advisor Sep 2012 - Jun 2013
Northstar Ford Lincoln Fort McMurray, AB
  • Same as above
Service Advisor Nov 2011 - Aug 2012
L. Robert Enterprises Fort McMurray, AB
  • Same as above
Service Advisor Apr 2011 - Jul 2011
Leon's Heavy Equipment Ltd Fort McMurray, AB
  • Same as above
Service Advisor Oct 2009 - Mar 2011
Alberta Motor Products Fort McMurray, AB
  • Same as above
Service Writer Feb 2008 - Oct 2009
Brandt Tractor Fort McMurray, AB
  • Same as above
  • Submitted warranty claims for processing
Service Advisor Jun 2001 - Jan 2008
Alberta Motor Products McMurray, AB
  • Same as above
Parts and Accessory Advisor Sep 2000 - Jun 2001
Four Seasons Motor Sports McMurray, AB
  • Ordering parts and accessories based on customer and inventory needs
  • Processing payment for parts, accessories and service repairs
  • Shipping and receiving duties
Skills
  • Extensive experience with warranty policies and procedures
  • Use of  dealership software systems (CDK, GMVIS, OASIS, JDIS)
  • Successful participant in GM service consultants guild
  • Successful participant in GM technicians guild (8 years)
  • Strong client retention
  • Excellent communication skills
  • Highly dependable

 

 

Education
GED Keyano College
This resume is created in 7 minutes.
Professional Summary
  • Almost 2 years of experience providing exceptional customer service 
  • Earned a promotion to leadership positions very quickly after starting entry level 
  • Recieved solid performance reviews 
  • Quickly learning and adapting 

Work History
Crew Leader 10/2015 to 06/2016
Dunkin Donuts/Baskin Robbins Converse, Texas
As a Crew Leader at Dunkin Donuts/Baskin Robbins I was able to practice supervisory and leadership skills.
  • Work on my feet for most of my shift
  • Builded time management skills 
  • Practice strong customer service
  • Arrive on time for all shifts and stay until completion of shift
  • Clean my station thoroughly before, during, and after my shift 
  • Countdown my drawer at the end of my shift and deposit money in the safe 
  • Maintain a fast speed of service 
  • Take orders for customers and input their selections into the computer 
  • Monitor the dining floor to ensure customer service 
  • Train new employees 
  • Enforce the restaurants safety rules and procedures 
  • Keep track of labor and waste 
Service Advisor/Assistant Manager 06/2016 to 02/2017
Cascades Car Wash Converse, Texas

With my experience in management I was able to help secure the effective operation of the wash while building my customer service and leadership skills.

  • Ensure schedules and objectives were met 
  • Coordinate operations 
  • Supervise and motivate staff 
  • Assist the manager in organizing and planning 
  • Greeting customers with a smile and recommending a wash package that best suits their needs 
  • Preventative maitanance on the wash 
  • Performing opening/closing duties such as paperwork 
  • Dropping off deposits at local bank 
  • Management duties such as payroll, scheduling, interviewing, staffing, and training
  • Cashier 
  • Mechanical strength such as using a pry-bar, come-along, wrench, and screwdrivers to help with mechanical issues
  • Daily Paperwork

Service Advisor 02/2017 to Current
The Wash Tub San Antonio, Texas
  • Meet and Greet customers
  • Advising customers to choose the best package for their vehicle 
  • Thoroughly inspecting vehicle to help determine what package would be best done
  • Helping with vacuuming cars if needed 
  • Checking in with detail services being done and keeping track of delivery times 
  • Management responsibilities for the backend such as making sure the vacummers and QC's were doing their job properly and coming to and from break on time
  • Apply high standards of employee conduct. Those standards include reliability, promptness, courtesy, appearance, and professional behavior
  • Asses any safety concerns we may have about the vehicle (it's size, condition, or accessories)
  • Answer questions and provide direction for customers who are unfamiliar with the process 
  • Put the customer first and able to put forth what's best for the buisness 
  • Maintained a clean and organized work area
  • 100% outside job 
Sales Ambassador 06/2017 to Current
CLEAR (SAT) San Antonio International Airport
  • Increased sales volume by adding many accounts in the airport territory.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to promote long term business growth.
  • Exceeded team sales goals by 10%.
  • * A tech company that creates premium experiences at airports and stadiums
  • * Used great communication skills to speak to passengers and members
  • * Detailed oriented with high integrity
  • * Worked mornings, weekends, and holidays 
  • * Worked alongside Transportation Security Administration (TSA) verifying passengers identities 
  • * Escorted passengers to the security screening process
  • * Extensive training and worked under the Department Of Homeland Security
  • * Worked in a private security lane among TSA lanes  
  • * Operated fingerprint based scanners
Education
High School Diploma: 2016 Judson High School - Converse, Texas
  • (2016) GPA: 3.6
  • National Honors Society (2015-2016)
  • Judson High School Marching/Concert/Jazz Band (2012-2016)
  • Member of the Judson Marching Band Student Leadership Team (SLT) (2014-2016) 
  • President of the Judson Band (2015-2016)
  • Captain of Chess Club (2015-2016)
  • Project Graduation Board Member (2014-2016)
  • All-State Trombone Player (2014-2016)
Skills
  • Critical thinking and problem solving
  • Agility and adaptability
  • Computer/Technical literacy 
  • Leadership/Management 
  • Honesty/Integrity 
  • Self Confidence 
  • Positive Attitude 
  • Collaboration and leading by influence 
  • Accessing and analyzing information
  • Communication (listening, verbal, and written) 
  • Proffessionalism
  • Willingness to learn 
  • Teamwork
This resume is created in 7 minutes.
Summary
I have extensive experience in customer service, weather it be service advising or fast food restaurants.  
Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Telecommunication skills
  • Adaptive team player
Experience
06/2014 to 03/2016
Service Advisor St Paul Dodge St Paul, AB
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
02/2014 to 06/2014
Appointment Coordinator Legacy Dodge Fort McMurray, AB
  • Use ADP to book appointments
  • Direct all phone calls to service and parts personal
  • Take all forms of payment and close out invoices
  • Answer questions regarding warranty and repairs  
12/2010 to 09/2012
Floor Manager Wendys Salmon Arm, BC
  • Training Team Members
  • Maintained and enforce standard operating procedure of the company
  • Maintained excellent customer satisfaction at all times
  • Maintained product and supply inventory, counting and recording
  • Ensured that all the company's policies and regards to proper food handling and preparation are being enforced throughout the restaurant
  • Ability to use general restaurant equipment
  • Ability to come to work promptly and as scheduled
  • Ability to take direction and work will with others