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Professional Overview

Experienced fast food crew member, retail sales associate, and current front desk receptionist. I am a friendly, hardworking team player with a passion for helping fellow co-workers and customer satisfaction. While working with food and in retail, I am dedicated to customer service, safety and cleanliness. As a front desk receptionist, I am dedicated to booking appointments, answering phone calls, writing emails, and filing paperwork. Although I am most experienced in working with fast food, retail, and receptionist work, I am very open to learning new skills and tasks by working in different job environments. 

Skill Highlights
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Math and language skills
  • Proven leader
  • Engaging personality
  • Excellent multi-tasker
  • Delivers exceptional customer service
  • Commercial slicer operation
Accomplishments
I have been recognized by peers and management for going above and beyond normal job functions. Within only three months of working for Jersey Mikes Subs, my boss has rewarded me with a raise and promoted me to shift leader where I was in n charge of the closing shifts at the store. I was trusted with my own key to the restaurant, managing the cash register, and handling any customer problems that may occur. 
Work Experience
09/2016 to 08/2017
Shift Leader Jersey Mikes Subs － San Mateo, CA
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
07/2017 to 12/2017
Retail/Sales Associate Target － Hayward, CA
  • Promoted brand through event marketing, demonstrations and sales.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Performed floor moves, merchandising, display maintenance and housekeeping
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.
  • Helped customers by answering questions and locating merchandise.
12/2017 to Current
Barista Starbucks Corp － Hayward, CA
  • Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications
  • Starbucks baristas also operate cash registers and credit card machines
  • Baristas may field customer complaints or questions
  • Monitored cafe for seating availability, safety and well being of guests
  • Maintained calm demeanor during high-volume periods and special events
  • Organized service and seating areas
06/2018 to 09/2018
Student Assistant Chabot College － Hayward, CA
  • Worked effectively in a heavily cross-functional, fast paced environment
  • Observed and documented behaviors and actions
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Set up appointments
  • Wrote and delivered emails
  • Made phone calls for counselors
Education
High School Diploma: High School West High School － Bakersfield, CA, USA
  • Vice President of the Black Student Union Club
  • 3.35 GPA
  • National Honor Society
  • Student Government - 3 years
  • Marching Band and Drum line - 4 years
  • Cheerleader - 3 years
Expected in 05/2020
Associate of Arts: Business Administration Chabot College － Hayward, CA, USA
  • Currently enrolled
  • Expected to graduate Spring 2020
  • Umoja Program
  • Secretary of UBSU
  • President of "My Sister's Keeper" club
  • 3.5 GPA
This resume is created in 7 minutes.
Professional Summary
Personable and responsible Cashier with five years in retail and customer service. Solid team player with upbeat, positive attitude.
 
Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children. 
 
Core Qualifications
  • At-home daycare professional
  • Calm and patient
  • Positive and cheerful
  • Active listening skills
  • Energetic work attitude
  • Opening/closing procedures
  • Supervision and training
  • Calm under pressure
Experience
Shift Leader Aug 2017 to Current
 Little Caesars － Tallahassee, Fl
Operated cash register with proficiency.
Assessed customer needs and responded to questions.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Developed and maintained exceptional customer service standards.

Hostess Jan 2016 to Jun 2016
 Kickbaack Jacks － Fayetteville, NC
Assisted diners with seating as needed
Accepted payment from customers and made change as necessary.
Regularly checked on guests' satisfaction.  
Delivered an exceptional dining experience with friendly, fast service.
Classroom Instructor Jul 2013 to Jun 2016
 Isisland Childcare － Fayetteville , NC
Read stories to the children and taught them painting, drawing and crafts.
Disciplined children and recommended other measures to correct behavior.
Carefully monitored children's play activities.
Routinely picked children up from school and activities.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Five years childcare experience.
Education
High School Diploma, Early Childhood Education 2013 Seventy First High School － Fayetteville , NC
Early Childhood Education Fayetteville Technical Community College － Fayetteville, NC
This resume is created in 7 minutes.
Summary
Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am experienced in taking food orders, operating cash registers and safely handling food.
Skills
  • Cash handling
  • Reliable team worker
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Engaging personality
  • Excellent multi-tasker
  • Neat, clean and professional appearance
  • Organized
Accomplishments
Recognized by peers and management for going above and beyond normal job functions. 
Experience
Shift Leader 10/2017 to Current Palm BeachTan Strongsville, Ohio As a shift leader, I have many responsibilities. I open the store every morning, this includes doing the deposit, filling out the stock adjustment forms, testing the equipment, cleaning and preparing the stores for the clients, rehearsing the deals and promotions we have that day, checking the emails and making sure that everything is in tip-top shape. I make sure that there is a decent number of retail and service sales before the second shift staff arrive, so the ball is already rolling by the time they come in.
08/2015 to Current Babysitting Concord Twp, Ohio This job has taught me to multitask and prioritize what needs to be prioritized. I do things such as clean, prepare food, and entertain all in a timely matter. I am very skilled at thinking on my feet and I have very strong problem solving skills. I work great with people inside and outside of a typical workplace. I am a friendly person, but that doesn't make me any less professional.
Waitress/Hostess/Cashier 05/2013 to 01/2016 Steak n' Shake Mentor, Ohio
While I worked at Steak n' Shake, I did much more than what my job title entailed. I was a waitress which included hosting and cashiering, but a good amount of the time I was in the back of the house helping prepare the food and milkshakes. Some of those times I went back and made the orders completely by myself. I took necessary steps to meet customer needs and effectively resolve food or service issues, recorded customer orders and repeated them back in a clear and understandable manner, correctly received orders, processed payments and responded appropriately to guest concerns, and resolved guest complaints promptly and professionally.
My managers sometimes looked to me to look after the other servers and handle the customer complaints.
Education and Training
High School Diploma 2015 Mentor High School Mentor, Ohio, USA
This resume is created in 7 minutes.
Professional Summary

Experienced decision maker with a bachelors degree in Advertising and a minor in Psychology. In-depth understanding of how to solve problems both individually and collaboratively while working in high pressure situations. Possesses the necessary experience and personality required to develop and maintain strong professional relationships.

Skills
  • Strong written and verbal communication skills
  • Extensive knowledge and experience in sales
  • Proven ability to manage large groups
  • Highly motivated
  • Organized and efficient
  • Extensive knowledge of promotional techniques and strategies
  • Ability to make sound decisions under pressure
  • Time management
  • Analytical thinker
  • Exceptional attention to detail
Work History
08/2017 to Current
On-Premise Sales Representative Republic National Distributing Company – Lafayette, Louisiana, United States

I have maintained and grown a customer database of over 100 accounts in Lafayette Parish, establishing strong relationships with key customers in the process. I work closely with customers to determine their needs and develop strategies designed to grow business.
05/2015 to 05/2017
CECP Football Coach Erath High School – Erath, LA
 High school football coach. Developed leadership and public speaking skills while managing large groups of people. Gained experience solving problems and making important decisions under pressure. 
02/2012 to 05/2017
Server / Shift Leader Deano's – Lafayette, LA
 Developed valuable customer service and sales skills. 
Education
2016
Bachelor of Arts: Mass Communication - Advertising (Minored in Psychology)
 University of Louisiana-Lafayette - Lafayette, LA
This resume is created in 7 minutes.
Summary
Friendly and outgoing team member with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Seeking a position where these skills can be utilized along with the opportunity to learn more and build experience. 
Skills
  • Highly responsible and reliable
  • Works well under pressure
  • Oregon Food Handlers card
  • OLCC Handlers card
  • Upbeat, outgoing and positive
  • ServSafe certified
  • First-Aid and CPR certified
  • Friendly and welcoming
  • Point of Sale (POS) system operation
Experience
MOD Pizza July 2017 to Current Shift Leader
Happy Valley, OR
  • Developed open and professional relationships with team members, enabling better, more effective issue resolution.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Communicated clearly and positively with co-workers and management.
  • Quickly and efficiently processed payments and made accurate change.
  • Effectively ran a shift, allocating breaks and maintaining a successful restaurant. 
MOD Pizza August 2017 to Current Shift Leader
Happy Valley, OR
  • Developed open and professional relationships with team members, enabling better, more effective issue resolution.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Communicated clearly and positively with co-workers and management.
  • Quickly and efficiently processed payments and made accurate change.
  • Entered and kept track of deposits at beginning and end of day checkout
    •
    MOD Pizza August 2017 to Current Shift Leader
    Happy Valley, OR
  • Developed open and professional relationships with team members, enabling better, more effective issue resolution.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Communicated clearly and positively with co-workers and management.
  • Quickly and efficiently processed payments and made accurate change.
  • Entered and kept track of deposits at beginning and end of day checkout
    •
    Burgerville May 2015 to October 2016 Team Manager
    Portland, OR
  • Balanced tills and deposited money in company safe.
  • Maintained knowledge of changing company policies and procedures.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Delivered exceptional, friendly and fast service.
  • Completed opening and closing checklists according to set standards.
  • Scheduled breaks and managed a shift independently.
    •
    Burgerville May 2015 to October 2016 Team Manager
    Portland, OR
  • Balanced tills and deposited money in company safe.
  • Maintained knowledge of changing company policies and procedures.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Delivered exceptional, friendly and fast service.
  • Completed opening and closing checklists according to set standards.
  • Scheduled breaks and managed a shift independently.
    •
    Burgerville April 2015 to September 2016 Team Manager
    Portland, OR
    • Assisted guests with making menu choices in an informative and helpful fashion.
    • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
    • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
    • Managed closing duties, including restocking items and reconciliation of the cash drawer.
    • Delivered exceptional, friendly and fast service.
    • Completed opening and closing checklists according to set standards.
    • Scheduled breaks and managed a shift independently. 
    Education and Training
    Oregon State Universtiy 2017 Sociology Corvallis, OR
    Clackamas Community College 2020 Working towards Associate Degree Oregon City, OR, United States
    Activities and Honors
    • Received an OSU (Oregon State University) Academic Achievement Award scholarship 
    • Received a Presidential Award Letter from Oregon City High School upon graduation
    • Enrolled in ServSafe, CPR, and First-Aid classes
    • Helped run partnerships and fundraisers at previous job
    This resume is created in 7 minutes.
    Summary
    Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
    Skills
    • Upbeat, outgoing and positive
    • Responsible and reliable
    • Punctual
    • Strong work ethic
    • Works well under pressure
    • Communication
    Experience
    Lacoste Wrentham, MA Sales Supervisor 09/2017 to Current
    • Identified key areas within the store where merchandise displays needed to be fixed and items required restocking.
    • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
    • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
    • Processed shipments and maintained organized stock shelves.
    • Placed special merchandise orders for customers.
    • Worked as a team member to provide the highest level of service to customers.
    Rhode Island Country Club Barrington, RI Event Server 03/2015 to 08/2017
    • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
    • Promptly served all food courses and beverages to guests. 
    • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. 
    • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
    • Frequently lifted/carried up to 50 pounds.
    The Rev North Providence, RI Shift Leader 07/2014 to 12/2014
    • Lead restaurant team in day-to-day operations.
    • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
    • Managed closing duties, including restocking items and reconciliation of the cash drawer.
    • Delivered exceptional, friendly and fast service.
    • Completed opening and closing checklists according to set standards.
    • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
    • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
    Education and Training
    2014 Cranston High School East
    References

    Tracy Woletskas, Lacoste —

    Holly Taylor, Lacoste—

    Haleigh Flynn, Rhode Island Country Club —


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