Shift Leader resume examples

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Skillful Shift Leader resume

Maya Rosales
Professional Overview

Experienced fast food crew member, retail sales associate, and current front desk receptionist. I am a friendly, hardworking team player with a passion for helping fellow co-workers and customer satisfaction. While working with food and in retail, I am dedicated to customer service, safety and cleanliness. As a front desk receptionist, I am dedicated to booking appointments, answering phone calls, writing emails, and filing paperwork. Although I am most experienced in working with fast food, retail, and receptionist work, I am very open to learning new skills and tasks by working in different job environments. 

Skill Highlights
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Math and language skills
  • Proven leader
  • Engaging personality
  • Excellent multi-tasker
  • Delivers exceptional customer service
  • Commercial slicer operation
Accomplishments
I have been recognized by peers and management for going above and beyond normal job functions. Within only three months of working for Jersey Mikes Subs, my boss has rewarded me with a raise and promoted me to shift leader where I was in n charge of the closing shifts at the store. I was trusted with my own key to the restaurant, managing the cash register, and handling any customer problems that may occur. 
Work Experience
09/2016 to 08/2017
Shift Leader Jersey Mikes Subs － San Mateo, CA
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
07/2017 to 12/2017
Retail/Sales Associate Target － Hayward, CA
  • Promoted brand through event marketing, demonstrations and sales.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Performed floor moves, merchandising, display maintenance and housekeeping
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.
  • Helped customers by answering questions and locating merchandise.
12/2017 to Current
Barista Starbucks Corp － Hayward, CA
  • Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications
  • Starbucks baristas also operate cash registers and credit card machines
  • Baristas may field customer complaints or questions
  • Monitored cafe for seating availability, safety and well being of guests
  • Maintained calm demeanor during high-volume periods and special events
  • Organized service and seating areas
06/2018 to 09/2018
Student Assistant Chabot College － Hayward, CA
  • Worked effectively in a heavily cross-functional, fast paced environment
  • Observed and documented behaviors and actions
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Set up appointments
  • Wrote and delivered emails
  • Made phone calls for counselors
Education
High School Diploma: High School West High School － Bakersfield, CA, USA
  • Vice President of the Black Student Union Club
  • 3.35 GPA
  • National Honor Society
  • Student Government - 3 years
  • Marching Band and Drum line - 4 years
  • Cheerleader - 3 years
Expected in 05/2020
Associate of Arts: Business Administration Chabot College － Hayward, CA, USA
  • Currently enrolled
  • Expected to graduate Spring 2020
  • Umoja Program
  • Secretary of UBSU
  • President of "My Sister's Keeper" club
  • 3.5 GPA
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Job-winning Shift Leader resume

Brianna Barr
Professional Summary

Experienced customer service associate professional with strong leadership and relationship-building skills.


Skilled customer service associate with experience in the wawa industry.


Experienced server with over 3 years of experience in Chilis inc. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Conflict resolution
  • Staff development
  • Client assessment and analysis
  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Extremely organized
  • Team leadership
Work History
SERVER, 04/2017 to Current
 Chili's Grill & Bar – Cincinnati, OH
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of some new customers per month, generating growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Consultant, 11/2018 to 01/2019
 Signet jewelers – Cincinnati, OH
Lead Barista, 03/2017 to 07/2017
 Scrumbles cafe – Montgomery, OH
  • Made and served multiple café beverages per day with speed, quality and consistency.
  • Memorized recipes for multiple specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Accurately took to-go and special orders via phone.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated coworkers and customers about new products.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Served individually made coffee drinks to over multiple customers daily.
  • Memorized ingredients and recipes for multiple specialty drinks.
Barista, 08/2018 to 12/2018
 Starbucks Corp – Cincinnati, OH
  • Made and served numerous café beverages per day with speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Served individually made coffee drinks to over numerous  customers daily.
  • Memorized ingredients and recipes for numerous specialty drinks.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
Customer Service Associate and Shift Leader, 06/2014 to 02/2017
 Wawa Inc. – Egg Harbor City, New Jersey
  • Trained multiple employees in multiple months.
  • Memorized ingredients and recipes for multiple specialty drinks.
  • Served individually made coffee drinks to over multiple customers daily.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Achieved sales goals and service performance requirements of $amount through new customer sales.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Managed customer relations and customer service through daily communication and interaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Food Runner , 09/2016 to 11/2016
 Chickies and Petes – Egg Harbor Township, New Jersey
 My responsibility as a food runner was to check and make sure all the food was properly prepared and carry out as many dishes as I was capable of to the server and the tables if needed while providing great customer service.
Assistant teacher, 03/2017 to 11/2017
 Rainbow Child Care Center – West Chester , OH
  • Maintained safety and security of all youth under care.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
  • Created new lesson plans based on course objectives.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Planned, implemented, monitored and assessed classroom instructional program.
Education
High School Diploma: 2016
 Cedar Creek High School - Egg Harbor City, New Jersey
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Experienced Shift Leader resume

Mary Reitz
Summary

Barista with 5 years experience working for an international coffee chain to a locally owned independent coffee shop. Was promoted to Barista Trainer within the first year of employment. Honoring quality of service to promote business success. Friendly and outgoing worker with excellent eye for merchandise arrangement and stock fulfillment. Upholding the reputation of delivering quality beverages with engaging customer service.

Skills
  • Certified Food Handling
  • Inventory management
  • Proficient POS operation
  • Daily register operation
  • Excellent Prioritizing
  • Resolves problems timely with appropriate solutions
  • Positive Attitude
  • Engaging Personality
  • Cooperative Team Player
  • Detail Oriented
Experience
Starbucks Corporate/Starbucks Target October 2017 to Current Barista
Tulare, CA
  • Recommend product based upon supply and seasonal promotions
  • Prepare beverages with high accuracy and consistency during peak hours to ensure strong customer satisfaction
  • Maintain a clean and steady work flow
  • Order, receive, and stock supplies and products
  • Check all temperatures of cooling and heating equipment for compliance with food safety regulations
  • Diligently check for expiration and ensure FIFO protocol
  • Resolve customer disputes with tact and professionalism
Jammin Java August 2014 to June 2018 Barista- Barista Trainer
Visalia, Ca

Maintain a strong understanding of company values and customer needs.

Respond quickly to complex requests in a fast-paced environment.

Delegate tasks to co-workers to ensure an exceptional shift completion.

Maintain a calm demeanor in stressful environments.

Adhere to recipe and presentation standards for specialty beverages.

Take inventory and forecast usage in accordance to shipments.

Follow company procedures to protect store assets.

Clean equipment, dispose of waste, close registers, carry out basic sanitation duties.
Education and Training
Golden West High School 2013 High School Diploma Visalia, CA, United States
California Food Handler Training Program- Properly trained in the manner of food preparation, storage and service.
​
Activities and Honors

Employee of the Year (2015-2016)

Partner of the Quarter (2019)

Helping One Woman- Vendor/Attendee (2016-current)

Engage social and public speaking skills

Present product information and promotions

Create and set displays

Independent Product Consultant- DoTerra Wellness Advocate (2016-current)

Attend educational seminars

Host events and in-home classes

Analyze and Provide the appropriate support on an individual basis

California Scholarship Federation (CSF)- Lifetime Member

Obtained 4.0 Grade Point Average

Maintained an average 3.67 and above throughout High School

Photography Club- President

Create Field Trip Itineraries

Prepare photography PowerPoint lessons

Oversee Financial Budget and Spending

Delegate task priority

Link Crew- Activity Coordinator

Design, Print, and Distribute event flyers

Relay instruction over large groups of students

Greet, Lead and Direct incoming Freshmen during orientation

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