Team Leader resume examples

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Skillful Team Leader resume

VANSHUN HINES
Professional Summary

IT professional with a background in network administration, hardware and software troubleshooting. Able to obtain a security clearance. Dedicated to providing the highest quality of customer service. Seeking to be part of a team of networking engineers.

Skills
  • LAN and WAN
  • System & network configuration
  • Cisco
  • Software installation
  • Troubleshooting
  • Windows (XP, Vista, and Windows 7)
  • Virtual Private Networks (VPNs)
  • Email, HTTP, FTP, DNS
  • IP Addressing
  • IP Phone
  • Wireless Access Point
  • Cisco routers and switches
  • Desktop support
  • Communication Skills
  • Team Work
Work History
Integration Field Technician 08/2019 to 03/2020
Ericsson Rochester , NY
  • Using laptop and specialized software, load software and scripts in order to perform configuration as directed by Remote Integration Center
  • Troubleshoot network connectivity issues between core and cell-site routers and their configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
  • In-depth analysis and troubleshooting of issues including escalation to senior engineers as required
Remote Network Engineer 05/2019 to 08/2019
Glow Network Inc (Nokia) Richardson, TX
  • Upgrade commissioning file from FL18 to FL19 on market sites
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements
  • Created filters in Command Line to automate scripts on several site at one time
  • Troubleshoot site, eliminate alarms, check IPv6 and vlan configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
LTE Remote RAN Engineer 06/2018 to 11/2018
WorldLink Stafing (Samsung) Dallas, Texas
  • Experience in Lte 4G to 5G technologies. Installing Comm Scripts, Software, Firmware and Migration Scripts on CDU30
  • Conduct FDD/TDD Pre- and Post checks for 4G and 5G notating Pre-existing alarms
  • Configure VLAN, IP-ROUTE ensuring calls are made on all sectors
  • Working experience with LSM GUI tool and understanding of script languages
  • Understanding the concept of networking and how back haul allows eNobeB access
  • Troubleshoot with field tech checking SFP connectivity, fiber optic cables, crossed fibers
  • Transmission Modes, MIMO, Beamforming fundamentals
  • Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC, NAS and PDCP layer
Field Tech Airscale Migration 03/2018 to 06/2018
Lemcon Kenilworth, New Jersey
  • De-Commission of ALU 9926 BBU
  • Commissioning and intgation of the Nokia Airscale BBU
  • Perform on-site troubleshooting and collaborate with Network Operation Center
  • Computer savvy and and able to follow a detailed MOP
  • Able to troubleshoot alarms on BTS Manager
  • Strong knowledge in 4G/5G air interface
  • Troubleshoot network connectivity issues between the core and cell-site routers and their configuration
Remote Integration Technician 11/2017 to 03/2018
Glow Network Inc (Nokia) Richardson, TX
  • Proficient using the SAM5620 and BTSM used for Airscale migrations and troubleshooting
  • LTE Metrocell Integration using URSA
  • Resynchronize the current eNodeB MIM database
    configuration with the 5620 SAM and accept the NE configuration
  • Resolve issues with software to upgrade network equipment and correct faults using Command Line Interface (CLI) and GUI
  • Experience with test tools including protocol analyzers, XCAL/QXDM, Wireshark
  • Good understanding on LTE concepts such as Throughput, Latency, Attach, X2 Handover; S1 Handover and Random Access Procedures, RSRP
  • Providing technical assistance and knowledge to other engineers
Telecommunications Technician 11/2016 to 04/2017
UT Southwestern 6303 Forest Park Road Dallas, Tx 75390
  • Set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet
  • Testing equipment or testing circuits using various tools such as network diagnostic tools or standard hand tools
  • Performed jack installation, cross-connections, patch panel, measures, cuts and install wire and cable service work
  • Conducted routine maintenance of telecommunications closets throughout network
  • Installed wireless access point
  • Monitored company wide LAN on Campus network
Student 08/2015 to 12/2017
North Lake College Irving, Texas, United States
  • Cisco certified network associate
  • Cisco certified network professional
Network Technician 12/2014 to 08/2015
T-Mobile 7668 Warren Pkwy, Ste 100 Frisco, TX 75034
  • Basic configuration of routers and switches in Labs
  • Monitors network performance and take proactive corrective action to insure maximum network availability
  • Make outgoing calls to Field Tech and Telecom vendors to discuss cell tower efficiency
  • Verify network alarms with resolve, and other software to test network problems.
  • Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
  • Communicated with vendors to resolve network outages and periods of reduced performance
Team Leader 02/1995 to 12/2012
United States Army Grand Prairie, Tx
  • Mentored subordinates in career decisions and in becoming of a junior non commission officer
  • Troubleshoot operational functions to insure productivity and optimize quality
  • Led fire team during infantry dismounted battle drills and situational training exercises
  • Computer Networking, Establishing links with computer equipment in remote area
  • Installed Ethernet cables
Education
Associate of Applied Science North Lake College - 5001 North Macarthur Blvd. Irving, Tx 75038
  • Coursework in Cisco Certified Network Associate
  • OSI and TCP/IP models, LAN/WAN, Telnet, SSH, Subnetting, VLAN's, DHCP, RIPv2, EIGRP, OSPF, IPv4, IPv6, NAT/PAT, STP, etc
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Job-winning Team Leader resume

THOMAS RITTENHOUSE
Summary
Resourceful Assistant Store Manager with more than 20 years experience in sales and retail management. Employs excellent leadership skills and multi-tasking abilities. Broad retail and sales experience with a superbwork ethic.
Experience
Kmart/Sears Holdings Assistant Store Manager
Mattydale, NY
  • Oversee opening/closing operations for a $10 million annual revenue store in compliance with currentcompany policies/procedures.
  • Manage staff of 60+ associates in sales, service and inventory controlRecruit, interview, hire, train, and evaluate personnel.
  • Assign employees to specific duties to best meet the needs of the storeIncrease profits through generating sales utilizing proven merchandising techniques and troubleshootingprofit loss areasEnsure superior customer service by addressing customer concerns, demonstrating empathy and resolvingproblems on the spotGenerate repeat business through exceptional customer serviceAssist other stores in rectifying issues from staffing to merchandising issues.
Daddy's Junky Music January 2001 to January 2006 Manager
  • Multiple locations Reported to the district manager regarding all store and staff issuesInterviewed job candidates and made staffing decisionsHired, trained and evaluated personnelIncreased profits through effective sales training utilizing non-negotiable standards set forth by theFriedman Group.
  • Counted cash drawers and made bank depositsCompleted profit and loss performance reportsConducted store inventories once per quarterAssisted other stores with quarterly inventoriesInstrumental in the apprehension of the Assistant Store Manager of the Rochester, NY location for theft ofmerchandiseRestructured staff in Syracuse, NY to mitigate high shrink and customer service issues.
Staples January 2001 Operations Manager
Watertown, NY
  • Reported to the store manager regarding all store and staff issues.
  • Interviewed job candidates and made staffing decisionsHired, trained and evaluated personnelAssigned employees to specific duties to best meet the needs of the storePlanned and coordinated inventory prep for annual inventory.
  • Counted cash drawers and made bank deposits.
Target January 2000 to January 2001 Executive Team Leader
Saratoga Springs, NY
  • In this position, I collaborated with the Store Team Leader in executing all daily operations of a$25,000,000/yr store.Ensured Softlines presentation met company standardsLed pricing team Led signing teamLed Plan-o-gram and seasonal transition teamsInterviewed job candidates and coordinated mass hiring eventExamined merchandise to verify that it was correctly priced and displayedAssisted other new stores in setup.
McCrory's January 1999 to January 2000 Store Manager
Syracuse, NY
  • Assisted in setup of new store.
  • Interviewed job candidates and made staffing decisionsHired, trained and evaluated personnelManaged staff of 30 associates and 1 assistant managerAssigned employees to specific duties to best meet the needs of the storeReported to the district manager regarding all store and staff issuesCompleted profit and loss performance reportsReordered inventory when it dropped below predetermined levels.Counted cash drawers and made bank deposits.
Skills
Education and Training
State University of New York 1992 B.S: History Potsdam, NY History
Skills
closing, Excellent communication, addressing customer concerns, customer service, forth, hiring, inventory, Team Leader, merchandising, personnel, policies, pricing, problem solver, profit and loss, sales, sales training, staffing, Store Manager
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Experienced Team Leader resume

Anne D'Antimi
Professional Summary

Dependable Professional, with a "can do" attitude, self-motivator, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. An enthusiastic team player with a strong work ethic and advanced complex problem solving skills with excellent attention to detail. Demonstrate dedication to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results oriented and proactive in addressing and resolving problems.

Skills


  • Effective leader (have managed teams of 3-55)
  • Staff training/development
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Employee scheduling
  • Project management
  • Self motivated
  • Organized
  • Customer service-oriented
  • Conflict resolution
  • Deadline-oriented
  • Efficient multi-tasker
  • Team player
  • Can work with no supervision
  • Fluent in Italian
Work History
Senior Expedition Specialist 06/2017 to Current
Actura Australia Gordon, NSW
  • Establish correct systems and process from the outset to ensure timely, error free event management
  • Maintain accurate files, budgets & critical paths in order to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per signed contracts
  • Effectively negotiate and manage air, hotel, transport and other program components to ensure accuracy and seamless agreements
  • Ensure all student/teacher/staff/contractor data is accurately processed including travel and accommodation
  • Respond to all supplier/program partners queries professionally and within agreed time frames, ensuring satisfaction with the response
  • Maintain effective communication per and post event with all stakeholders, to ensure the all needs are understood, are being met as well as offering proactive strategic solutions
  • Utilise leadership skills to develop and mentor Expedition Staff
  • Identify margin improvement where possible to ensure company targets are met/exceeded
  • Ensure the service level framework based on the fundamental principal of professional service at all times is maintained
  • When service matters are identified recommend a solution or escalate the matter in a timely manner for support
  • Fully accountable for the program delivery including ensuring the event brief / budgets are fully understood and logistically sound
  • Foster operational support relationships within my team
  • Maintain a comprehensive understanding of the business, culture, strategy and direction in order to develop effective event solutions which meet the business objective and budgets whilst optimising profit through the effective use of preferred suppliers
  • Preparation and execution of Prep Day planning - Australia & New Zealand
  • e-learning content creator
  • AV & IT on tour procurement and training
  • Work with students that suffer from ADD, ADHD, Anxiety & other Mental Health issues
  • Formally identify any operational issues hindering planned local progress, and transfer this information to peers and the Head of Operations
  • Negotiated agreements between contractor/employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Training facilitation, development & implementation for contractual staff
  • Recruitment of expedition staff/contractors
  • Stock management
  • Merchandise design & supplier sourcing
  • Schedule formation & execution using in house planning software - scoping, setup, updating
  • Effectively manage a team of contractors - 55 pax+
  • Start to end management of International Educational Tour comprising of 300-1000 pax
  • Internal staff training - implementation & development
  • Relationship management - contractual staff, suppliers, teachers, students
Workforce Planning Manager & Planning Analyst 06/2014 to 04/2017
Travelcube Australia GTA St Leonards


  • Initiated rollout of new enterprise software solution for sales reporting.
  • Strengthened company's business by leading the implementation of Salesforce & Webchat.
  • Worked directly with IT to achieve flawless phone systems and contact centre wallboards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created new revenue streams through the introduction of webchat - This made us first in our industry to provide this service to our client base.
  • Developed and rolled out new policies.
  • Exceeded company objectives and was awarded the KUONI STAR of THE YEAR for my department
  • Hire and train staff
  • Provide forecasting and cost analysis to Contact Centre Management and Business Management
  • Manage the Client Contact Centre PABX platform - IPFX Administrator – including creation and deletion of extensions, queues, telephone number, IVR configuration and so forth
  • Monitor call volumes, trends and patterns to ensure contact centre forecasting for each month was accurate
  • Monitor, Report and Analyze call trends and data
  • Provide Business support
  • Point of escalation for Client Contact Centre for any computer and telephony issues
  • Real Time Monitoring of Contact Centre KPI's & SLA's for Australia, Bangkok, Indonesia & Phillipines
  • Daily, weekly, monthly reporting on individual, queue and team performance as well as overseas teams - Bangkok
  • NPS (Net Promoter Score) analysis and team feedback
  • Quality Assurance monitoring calibration and retrieval of calls for escalation purposes
  • Project management
  • Tracking costings of all equipment on site as well as budgeting for any application or system changes that the contact centre required
  • Skills matrix development & training
  • APRA Licensing coordinator (needed for the phone lines hold function
  • Change management
  • Prepare of documents and presentations for both Australia and Bangkok based management. Inclusive but not limited to recommendations of procedural changes commenced by either the Client Contact Centre Trainer or myself, upgrades to software and telephone systems
  • Upskilling program coordinator - carrer progression
  • Delivering improvement plans where needed to Contact Centre manager
  • Providing support to Client Contact Centre in the absence of management
  • Motivating and inspiring team members with compliments received via NPS
  • Liaising with clients overseas and interstate and maintain existing business relationships
  • Project - Assisting, liaising and strategizing in handover of Client Contact Centre to Third Party Vendor - Manilla
Touring & Logistics Manager /Event Coordinator 06/2011 to 01/2017
Genesis Industries Sydney


As a touring & logistics manager and Event Coordinator I am responsible for the day to day bookings of accommodation, air transport and ground transport. I am also in charge of all artist management whilst on tour, artist enquirers, soundcheck, itinerary building, new talent acquisition, social media advertising and client relationships.

My work is not only limited to artist and management, but it also includes crew logistics, media arrangements, budget maintenance, ticketing and guest list management.

I work independently as I have full trust from the Directors of Genesis.

Responsibilities included in my role are:


  • Coordinate and organise all aspects of the tour, from equipment transfer, dinner arrangements, replacement of broken equipment needed for a show, to venue re-arrangement and staff allocation.
  • Book, itinerise and coordinate all travel associated which includes flight, chauffeurs and accommodation
  • Prepare schedules for the artist in regards to any other extra curricular activities artist wish to partake in - ie sightseeing tours, restaurants and Zoo visits. This will at times entail organising personal buses to drive all artist and management to each activity
  • Prepare presentations in all formats for new possible acts to tour in Australia
  • Coordinate and attend promoter meets once per month
  • Assist with the recruitment of promoters and event drivers
  • Anticipate and exceed our Guests Expectations through an intuitive approach to customer service
  • Maintain a close and proactive relationship with all key departments
  • Manage a small team of event drivers and artist liaisons
  • First point of contact for the entire tour for all managers and touring artist, irrespective of what city they are playing in
  • Ensure all artist riders (technical & hospitality) are taken care of before show time
  • Sound check equipment management - ensuring artist is happy with equipment quality for the show inclusive of microphones
  • Ensure all aspects of the event are set up and are carried out in line with artist and management requirements
  • Administration and coordination of a event from start to finish
  • Processing of Visas – 420 sponsorship & ESTA
  • Manage all aspect of a tours across all booked cities in Australia
  • Take care of all artist and managerial needs on ad-hoc basis
  • Tour nationally with all artist to ensure all aspects of tour are to Genesis standards- Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart & Auckland
  • Help in the organisation of events from start to finish inclusive of other states/cities. This can include venue selection, supporting artist, insurance, contractual changes, photographers and media
  • Stage management
  • Guest list management
  • Management of artist for arena events - some shows range between 12-25 artist & management
  • International artist tour arrangements for every second week for club show in Sydney
  • Booking transfers and vehicles for all shows - arena and club
Team Leader 02/2012 to 06/2014
Travelcube Australia GTA St Leonards



  • Tupperware Tours (300 pax) - Yearly. Assisted as a tour guide, helped with daily activities for paxs, ensured all pax were accounted for at all times and educated on Sydney sights where ever possible
  • Manage the contact centre queues - eight in total
  • Point of escalation for customer related issues & Complaint handling
  • Train new and current team members and ensuring adequate cross training of all team procedures both internal and external
  • Establish team KPI's & SLA's, NPS structure and follow up
  • Daily, weekly, monthly reporting on individual and team performance
  • Quality Assurance monitoring & coaching
  • Recruitment of new staff
  • Providing support to team members on Inbound to ensure superior quality service is delivered on a daily basis
  • Performance Management and ongoing development of agents
  • Weekly and Monthly one on one coaching sessions, inclusive of adhoc on the spot issues as well as quality management.
  • Liaising with other Client Contact Centre managers and team leaders overseas to assist in maintaining current and new client business relationships
  • Team Goal Setting – clarification of each individual on performance expectation, work load and strategizing on how to achieve set figures
  • Liaising with other external vendors & stakeholders such as Flightcentre Group to ensure greater quality of service to both client and consumer
Team Leader & Acting Contact Centre Manager 01/2011 to 02/2012
Lebara Mobile Australia North Sydney


  • Manage the queue and motivate the team
  • Monitor, coach and mentor – in the classroom and on the phones
  • Point of escalation for customer service related issues & TIO complaint handling
  • Help in the training of new and current team members and ensuring adequate cross training of all team procedures
  • Establishing team KPI's & SLA's, NPS structure and follow up
  • Daily, weekly, monthly reporting on individual and team performance
  • Evaluation of current processes and implementing changes
  • Facilitating problem solving and collaboration – Quality Assurance
  • Recruitment of new staff
  • Performance Management and ongoing development of agents
  • Liaising with clients overseas and interstate and maintain existing business relationships
  • Monthly liaising with Vodafone and Crazy Johns for Helpdesk issues and general line concerns
  • OH&S Company representative
  • Manage Team Leader and Supervisors to ensure ongoing team productivity and customer satisfaction
Team Leader 11/2009 to 11/2010
First Data International North Sydney


  • Developed and rolled out new policies.
  • Hired and trained over 5 new staff members.
  • Developed and rolled out new policies.
  • Coaching & Mentoring
  • KPI Management
  • Train and manage over 11 systems used in the call centre
Team Leader & Project Manager 10/2007 to 10/2009
Blueprint Management Group Sydney CBD


  • Management of outbound, inbound and Direct Response Television (DRTV) campaigns
  • Management of outbound mortgage/refinancing campaign
  • Management of accident insurance campaign
  • Performance Management
  • Liaising with all clients, ensuring all expectations are met and exceeded
  • Providing the team with a vision of the project objectives
  • Project Manager for charity campaigns as part of strategic initiative
  • Facilitating problem solving and collaboration – Quality Assurance
  • Conducting outbound sale calls relating to eBay/PayPal
  • Set up of new campaign – Ebay/Paypal
  • UAT testing
  • Ensuring high quality training of all team members in other relevant areas such as DNCR, selling pitch and how to overcome objections in an effective way
  • Revising and writing of script
  • Team Goal Setting – clarification of each individual on performance expectation, work load and strategising on how to achieve set figures
  • Evaluating and analysing the best way to produce a very high outcome in sales for campaign – looking at importance, quality and values and ensuring best approach is taken
  • Monitoring and mentoring all CRM's on quality assurance and FAC general advice guidelines.
  • Recruitment of new staff members
  • Responsible for running compliance work in progress meetings between clients and compliance officers
  • OH&S Company representative - President
Personal Information

Please note I have been working since 2001 and have only included the past 6 years work history. If you require more information I will be more than happy to supply.

I am available for travel if required by the business and hold a valid Australian Passport.

I am also fluent both verbally and written in Italian.

Education
Bachelor of Business in Event Management: Event Management Current Torrens University - Online From conferences to concerts or weddings, the event management course trains me to create successful events of every type and size. It helps me in learning to design, plan, implement and market events, and apply my skills directly to my job. Not only does it help me in gaining essential skills in events, but also in marketing, finance, business and management.
Statement of Attainment in Mental Health 2019 Tafe NSW - Online
First Aid Certificate + CPR CBD College - Sydney

HLTAID001 Provide cardiopulmonary resuscitation

HLTAID002 Provide basic emergency life support
HLTAID003 Provide first aid
HLTAID004
Provide an emergency first aid
response in an education and care
setting

Working With Children Check
References

Sarah Mckenna -TravelCube Client Contact Centre Team Manager. Number available on request

Thomas Rodrigues - Genesis Industries Director. Number available on request

Applications & Software
  • Microsoft Word
  • AS400 – IBM
  • IPFX – Administrator Advanced
  • Sharepoint
  • Salesforce
  • Visual Studio 2015
  • Microsoft Excel
  • Verint ADP – manager level
  • AVAYA Telephony – Contact Centre admin level
  • Citrix
  • Workday
  • Excel - VBA
  • Microsoft PowerPoint
  • Microsoft Outlook 2010
  • CMS – Avaya
  • CCPulse
  • VBA .Net programming
  • Adobe Photoshop
  • Ticketbooth
  • Events Pro
  • Adobe InDesign
  • Zoom



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