Ticket Agent resume examples

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Skillful Ticket Agent resume

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NinGarcia14503 Almond StreetCabazon92230659513131972nngria@gmail.comCA
Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest

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Job-winning Ticket Agent resume

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Grace Lovig

Experienced project management and event coordination with more than 25 years experience in the multimedia, event, and service industry. Skilled, knowledgeable and detail oriented. Highly consumer-centric with excellent relationship building skills. Strong interpersonal and administrative skills. Strong sales and marketing skills to build new business and cultivate existing customers. Self-confident, organized, and motivated. Work well under pressure. Bring creativity and aloha spirit to all endeavors.


Event Management, Film and Photo Executive Producer, Diverse IT skill set, Multi-tasking, Innovative and creative, Superior customer service skills, Client liaison, Excellent problem-solving skills, Time and budget management, Highly organized, Self-motivated, Conscientious, Adaptable and love working with a diverse group of individuals.

English-mother tongue, Danish-proficient both written and spoken

02/2019 - Current
Hilton Grand Vacations, KingsLand Waikoloa, HI Guest Services Agent

Provide outstanding guest service to new and long-standing customers by attending closely to concerns and developing solutions. Register & process guests and their assigned rooms. Accommodate guest requests. Clearly and effectively communicate with hotel staff on the status of guest rooms. Up sell guest experience and promote hotel services. Handling cash payments.

05/2018 - Current
Island Beach Rentals Waimea, HI Assistant Property Manager

Assistant Property Manager, short term vacation rental company. Created operations manual for staff. Direct liaison from vendors to owners to ensure proper maintenance of properties. Meet with prospective owners to evaluate property rentability and discuss income potential and market trends. Administrate on-site inspections with staff and vendors. Responsible for assisting owner in maximizing rental potential while ensuring owners' satisfaction and property maintenance is regularly scheduled. Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants. Coordinated general maintenance and major repairs to keep facilities operational and attractive.

05/2015 - Current
The American Pie Company Copenhagen, Denmark Co-Founder

Conceptualized, implemented Scandinavia's first American pie concept cafe. Design and implementation of professional kitchen, staff and recipe development. Coordination and execution of daily production and service, special events and catering services. Currently, overseeing silent partner.

02/2003 - 12/2014
GraceLand Productions Copenhagen, Denmark Executive Producer

Commission and production of still photography and multi media across 201 titles on a world wide scale. Working with international clients world wide to deliver individually tailored content. Implementing marketing strategies for select clients and artists. Negotiated permits, contracts, venues, transportation, hotel rooms, F&B. Maintained a portfolio of vendors/clients, serving as primary point of contact both on the client and the creative side. Structuring, management, creative direction & budget control of all projects, under budget.

03/1999 - 04/2001
Freda Scott Represents San Francisco, California Artist Management

Ambassador for professional photographers, illustrators and font designers.Direct liaison for clients and artists, working knowledge and application of contract terms and industry practices, production and schedule coordinator for American and internationally based artists. Created and executed marketing materials, maintained database. Responsible for the daily admin.of the office and time management of artists on commissioned projects and go-sees.

10/1998 - 03/1999
Artist Untied San Francisco, California Artist Management

Artist management, production and schedule coordinator for set builders, hair and make-up artists and interiors stylists. Direct liaison for clients and artists, working knowledge and application of contract terms and industry practices, production and schedule coordinator for American and internationally based artists. Created and executed marketing materials, maintained database. Responsible for the daily admin.of the office and time management of artists on commissioned projects and go-sees.

08/1995 - 12/1997
Taj Campton Place Hotel San Francisco, California Director Of Catering

Responsible for overall organization, operations of commissioned events at hotel. Seamlessly planned, designed & directed the execution of corporate, social and private events (meetings, holiday events, weddings, Mitzvahs) for prestigious clients, ranging in size from 12-500.Maintained a portfolio of vendors/clients, serving as primary point of contact. Created and managed budgets of $50,000+ for events.

University of Oregon Eugene, Oregon, USA Bachelor of Arts
Santa Rosa High School Santa Rosa, California, USA High School Diploma
Hawaii Preparatory Academy Waimea, HI College Prep.
2017 Author-"State of Grace", 2015 Author-"Kaffe og Kage", 2015 Author- "American Diner", 2014 Author- "American Pie",  2012 nominated for Best European Cook Book by Gourmet, Featured in Mad og Venner 8 times between 2012-2016, Featured in Mad og Bolig 4 times between 2012-2016
Foundations, Organizations, Affiliations

President of Alumni Assoc., Chi Omega, University of Oregon,1989-1991

Motherhood, my greatest accomplishment, member since 1998

Sonoma County Sherrif's Dept., Santa Rosa California, Coordinator & Chef for First Responders for the Sonoma County Wild Fires, 2017

Waimea Meal Ministry, Board Member and Chef; St. James Episcopal Church, chef, safety counsel, designing new kitchen, feeding our community one meal at a time, 2018

Waimea Hospice; Staff and Kitchen Coordinator for Annual High Tea Event, 2019

Top Ticket Agent skills

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Experienced Ticket Agent resume

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La'Quitta Moore

13+ years customer service experience

Strong Interpersonal Skill

First Aid Trained

Event planning

Adult/children AED and CPR

Emergency situations management

Lead2Lease Experience

Conflict resolution


Staff training and development

Superior communication skills

On-site experience

Yardi experience

LRO Experience

Policy enforcement skills

Senior Sales Consultant (Assistant Manager) , 08/2017 to Current Holland Residential Los Angeles, CA

Meet incoming prospects and provide immediate assistance while listening to customer needs and preferences to provide accurate advice on finding the perfect apartment

Work with the legal team, maintenance and property manager to produce SODA packets

Follow up with any residents whom have unpaid rent while sending and filing 3-days notices to pay rent or quit

Manage leasing staff ensuring all follow ups were made to ensure all occupancy goals are made
Implement a consultative selling approach on all inbound/outbound calls
Produced over $1.5 million in net sales volume during an average year..
Collaborate closely with peers, property manager, leasing consultants, maintenance crew and concierge to discuss and resolve resident and building issues quickly and effectively

Address and resolve all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants

Gather, prepare, operate and maintain all equipment and supplies necessary for planned resident activities

Conduct tours of vacant luxury apartment homes for prospective tenants to detail and promote property advantages, features and accommodations

Remain aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes

Check rental eligibility by following On-site's verification process

Work with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies

Flight Attendant, 03/2015 to 07/2017 Delta Air Lines Los Angeles, AZ

Provide for the safety of passengers and manage in-flight emergencies and security in accordance with standard emergency procedures and practices

Instruct passengers on all safety and emergency procedures and answer any questions

Conduct pre-flight and post-flight inspection of aircraft in accordance with Federal Regulations and In-flight Service Manual to ensure all  proper equipment are aboard and in working order

Demonstrate ability to effectively respond to medical emergencies and administer First Aid and CPR

Supervise the operation of the additional flight attendants aboard the aircraft while performing most of the same duties  

Listen, empathize, apologize and calmly assist in resolving customers concerns

Professionally attend to all passenger needs such as distributing food, beverages, blankets, and pillows


Leasing Agent 01/11-05/13 Leasing MGR 10/14-03/15, 01/2011 to 03/2015 MEB Management Mesa, AZ

Conduct apartment tours for potential tenants and answered any questions
Manage all day-to-day activities involving tenants, subcontractors and property management
Establish and implement leasing goals while managing an effective lease expiration program
Fully abstract all leases and enter all pertinent information into the Yardi management system.

Promote the property to businesses in the local area through marketing collateral, phone calls and email messages

Settle tenant conflicts in the most effective manner possible

Promote a high level of customer service and assistance by greeting clients,  responding to concerns, showing units and quickly resolving issues 

Show tenants around properties, highlighting features and redirecting concerns to capture interest

Process background checks on applicants

Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants ans prospects

Assistant Business Manager, 05/2013 to 09/2014 Alliance Residential Company Phoenix, AZ

Organize files, develop spreadsheets, fax reports and scann documents
Create weekly and monthly reports

Perform management tasks (rental adjustments, resident communications, prospect communications, and marketing)

Train and develop leasing consultants on an on-going basis

Submit delinquency accounts to lawyers & processed Evictions to completion

Work closely with Property and Service Managers on property issues 

Manage the preparation of all tenant correspondence, including late payment notices

Compile and deliver monthly reports to corporate office
Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Directed collection of more than $950.00 in monthly income with consistently high payment rates

Education and Training
High School Diploma Tempe Accel. High Tempe, AZ, USA
Some College (No Degree): Massage Therapy National Holistic Institute of Massage Therapy Studio City, CA
Activities and Honors

UMOM Fundraiser Volunteer- 2014 

Monthly Donations to the Delta Care's Fund - 2015-2017 Atlanta, GA 

Handmade blanket donation to Children's Hospital- 2015 Atlanta, GA 

90% Pass Completion of Delta Fly Right- 2015 Atlanta, GA