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With extensive five years experience in administration and customer service in fast-paced working environment, I am enthusiastic about jobs accentuating administration and assistants. In these areas, I am prepared to share my organising and assisting expertise, and engage with high levels of professional commitments.   
  • Extensive five years administration, assistant and customer service experience 
  • Self motivated staff and enthusiastic learner continuously learn updated professional information  
  • Adaptation to fast-paced working environment
  • Exceptional organising and decision making skills 
  • Clear mind and problem-solving skills
Technical Skills
  Skillfully use the following software:
  • Window OS, Mac OS;
  • Word;
  • Excel;
  • PowerPoint.
  Good knowledge in the following educational technologies:
  • Moodle;
  • Blackboard;
  • Quizlet, etc.
08/2015 to 07/2017
Beauty Consultant Jurlique International Adelaide, SA
  • Consulted with customers about their concerns and requests;
  • Handled media and public relations inquiries;
  • Provided information and advises meeting customer needs;
  • Assisted manager with company events and negotiated with business stakeholders
  • Made tailored treatment plan and explained procedure to customers;
  • Recorded, updated and maintained customer database;
  • Completed daily, weekly and monthly report according to company timelines;
  • Trained junior staff about company policies and workplace practices.
03/2012 to 07/2012
Campus Centre Volunteer University of South Australia Adelaide, SA
  • Assisting new students with course enrolment system;
  • Campus orientation;
  • Providing consultancy on overseas student's health insurance;
  • Introducing student University facilities and free activities;
  • Organising events and booking venue;
  • Support international students on course information.
12/2011 to 08/2015
Administrator Cheng Trading Pty Ltd Adelaide, SA
  • Responded to daily business emails and calls;
  • Supporting office manager by providing administration support; 
  • Tracking and updating inventory and supply status in system;
  • Recording progress of tasks and providing accurate schedule to manager;
  • Built and maintained strategic networks and relationships with business stakeholders;
  • Contacted and negotiated with suppliers from Mainland China, Hong Kong, Taiwan, Singapore and Malaysia.
04/2010 to 03/2011
Senior Education Consultant Assistant Qizhi Overseas hebei, China
  • Supported education consultant with preparation of study plan paperwork;
  • Assisted education consultant planning application schedule based on student's specific situation;
  • Handled prospective students enquires via emails and calls;
  • Collected and classified student application materials through email and mail;
  • Managed daily workflow and ensured accomplishment of progresses within multi coordinators' timelines
  • Communicated and kept updated with overseas stakeholders about application progress and status;
  • Followed up subsequent application procedures of each case.
Academic Background
Master of Arts: Environmental Management University of South AUstralia Adelaide, SA, Australia
Course work of Urban Ecology
Dissertation: Urban Green Space 
Bachelor of Arts: Foreign Language Hebei United University China
Major in English;
Second Foreign Language: Japanese.
This resume is created in 7 minutes.
Professional Summary
Experienced and energetic administrative leader and educator who has been highly creative in initiating and leading collaborative opportunities in classrooms, schools and educational settings that build strong teams and cultivate harmonious educational environments and learning communities that thrive on challenge and excellence.
  • Passionate about educational leadership and independent school programming.
  • Excellent organizational and communication skills with analytic skills in the areas of quantitative and qualitative data analysis to inform organizational growth.
  • Thrives on challenge and seeks out opportunities for growth while being self-motivated and committed to independent learning opportunities.
  • Has high expectations of self and enjoys supporting others in their professional journeys.
  • Enjoys working on strategic as well as operational aspects of administrative leadership.
  • Positive collegial attitude and enjoys being part of a professional team.
  • Possesses deep knowledge of the independent and public school markets.
  • Works effectively with multiple constituents such as Board of Trustees, administrative leadership, teachers, families and community constituents.
Work History
Admissions & Communications Director, Administration Member, 03/2018
Bixby School Boulder, CO
  • Reviewed and implemented all aspects of the admissions process and financial aid program in this newly created position at the school.
  • Collaboratively planned and led admissions related events: open houses, new family orientations, community events, 5th grade transition conferences.
  • Increased Kindergarten class by 40% and school wide enrollment by 15% over two years.
  • Strategically developed and executed marketing strategies with oversight of two marketing assistants.
  • Created admissions and marketing dashboard with the Head of School to strategically track data in the admissions funnel and measure marketing effectiveness.
  • Collaborated with the alumni and development committees in the areas of fundraising, campaigning and alumni engagement.
  • Initiated and successfully completed new website design initiative.
  • Served on the senior administrative committee in collaboration with the Head of School, preschool and elementary directors, facilities director and assistant elementary director.
  • Served on three hiring committees to fill vacant faculty positions.
  • Served as mentor to new faculty members and provided professional growth opportunities for new and seasoned teachers.
  • Served on strategic planning committee with the Board of Trustees and Bixby community members.
  • Designed surveys and collected data to gather community feedback about program satisfaction from alumni and current parents.
  • Implemented communication strategies to improve school-wide communication to alumni, currently enrolled and prospective families.
Curriculum & Professional Development Specialist, 08/2017 to Current
Bixby School Boulder, CO
  • Currently leading school-wide curriculum documentation initiative for ACIS accreditation purposes  and professional growth for Bixby faculty.
  • Created Bixby School specific curriculum documentation process and implemented year-long initiative with preschool and elementary school faculty at Bixby School.
  • Created and delivered customized professional development related to curriculum planning and documentation techniques on teacher in-service days and during monthly faculty work meetings.
  • Delivered professional development to preschool faculty with workshop sessions in early childhood developmental assessment methods and portfolio documentation.
Elementary School Curriculum Consultant & Educator, 08/2011 to 05/2015
Crest View Elementary School Boulder, CO
  • Partnered with Kindergarten through fifth grade teachers to collaboratively develop differentiated instructional groups within and across classrooms.
  • Initiated and led parent workshops at the school on how to help children master content, develop study skills and support academic skill acquisition and effective learning techniques at home. 
  • Provided the administrative leadership with feedback and input of professional growth opportunities in mathematics instruction for grades K through 5.
  • Coordinated remedial instruction and curriculum enrichment and extension efforts with instructional support staff and para-educators for gifted students, students in need of additional support and students participating in regular classroom programming.
  • Participated in Responsive Classroom PD with teaching staff.
  • Collaborated with novice, mid-career and seasoned teachers in the areas of instructional  delivery and differentiation.
Education Consultant , 01/2004 to 03/2016
KinderSmart and Explore Learn Boulder, Seattle, Munich, Colorado, Washington and Internationally
  • Founded and led two consulting firms to provide numerous services to parents. educators and students in the areas of professional development, curriculum design, mathematics instruction, foreign language instruction and assessment practices for teachers.
  • Delivered professional development for writing curricula, mathematics instruction and how to assess students with multiple assessment methods.
  • Delivered parent workshops in the areas of home to school partnering, school choice and academic programming for King County (Seattle, WA), Parenting Place (Boulder, CO), CarolinaKinder (Apex, NC) and private individuals and parent groups.
  • Provided small group instruction in the areas of mathematics, foreign language instruction (German) and Junior Great Books programming for elementary students in public and private school settings and as private tutor.
  • Supported elementary teachers in a Kindergarten classroom in literacy instructional time, and in grades 1 though 5 in mathematics and social studies block time with classes of 22-28 students.
  • Participated in and presented at national and international conferences in the area of assessment methods and educational leadership.
  • Created and oversaw the budgets for both consulting firms.
Instructor, 08/2003 to 01/2004
University of Washington Seattle, WA
  • Co-taught a graduate course in research methods for teacher candidates in the College of Eductation.
  • Created course materials and shared teaching responsibilities with a colleague.
  • Mentored teacher candidates in their completion of their semester-long research project at their respective public and private elementary and middle-school school sites.
  • Completed all administrative work related to course delivery, grading and assessment of students.
Program Evaluation Research Associate, 08/2002 to 05/2003
Washington School Research Center Seattle, WA
  • Collaborated with educators and researchers  to create a teaching evaluation tool for King County schools as part of a longitudinal study of teacher effectiveness.
  • Conducted data collection through classroom and school visits in  18 elementary schools.
  • Successfully piloted the teacher evaluation tool and reported to school leadership and the Board of Education of findings.
Instructor and Research Assistant, 08/1999 to 05/2002
Arizona State University, Tempe Campus Tempe, AZ
  • Initiated the development of a new course for teacher candidates: Research methods for practitioners.
  • Taught a course in  curriculum development and assessment practices for teachers of foreign language instruction.
  • Served as research assistant lead on a longitudinal study of technology implementation in the Maricopa County K-12 district.
  • Served as research team member on a longitudinal study of teacher practices in the areas of differentiated instruction in literacy and mathematics in elementary programming and foreign language immersion programming effectiveness.
  • Delivered presentations at AERA and ACTFL conferences.
Teaching Assistant Supervisor and Instructor, 08/1996 to 05/1998
Arizona State University, Tempe Campus Tempe, AZ
  • Delivered professional development in the areas of foreign language acquisition and curriculum development to graduate teaching assistants in the Department of Foreign Languages.
  • Planned and attended German Department language events and initiated new campus-wide event (Foreign Language Fair) as interdepartmental event.
  • Taught German language undergraduate and graduate courses.
  • Developed trajectory of training, professional support and teaching evaluations for foreign language teaching candidates.
  • Initiated inter-disciplinary training opportunities for teaching candidates and with collaboration with the College of Education and College of Language and Literature.
  • Served as faculty in the summer abroad program to Regensburg, Germany as teacher, dorm mentor and program coordinator.
Ph.D.: Educational Leadership and Program Evaluation, 2002
Arizona State University, Tempe Campus - Tempe, AZ
Master of Arts: German Literature and Foreign Language Pedagogy, 1996
Arizona State University, Tempe Campus - Tempe, AZ
Bachelor of Arts: French Language , 1994
Arizona State University, Tempe Campus - Tempe, AZ
  • Professional Development Participant: ACIS, NAIS, IB (PYP and MYP sessions), Hawkins Center for Learning, Responsive Classroom PD at Bixby School and BVSD
This resume is created in 7 minutes.
Professional Summary
Seasoned Technology professional with over 32 years of experience in research and curriculum, in a variety of educational industries. Extensive experience in strategic planning, business development, and financial modeling. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, clients, and team members.
Work History
Consultant, Mentor & Judge, 07/2016 to Current
MIT Enterprise Forum, MITEF
  • Evaluating executive summaries, video statements, personal statements, startup risk, financials, and business models from startups from diverse industries, stages of development, and potential for participation in MITEF entrepreneurship initiatives, while being fair and even handed.
  • Assessing the merits of entrant startups to determine if they are innovative, improve or create a new solution to current problems, that the project is scalable locally and globally, is impactful and lasting, and that they have a working prototype, as well as providing feedback to the program and the applicants.
  • Mentoring selected education, AI, and IoT technology teams and guiding them through the startup process by informing, connecting with, and coaching the entrepreneurs, enabling them to rapidly transform ideas into fully fleshed companies.
  • Providing unbiased guidance as well as strategic support and thinking to help the entrepreneur to prioritize and build, while connecting them to a global network of local organizations.
  • Being fully committed and available to the assigned entrepreneurs and teams during the mentorship phase, available to bounce ideas off of and making sure they participate in media and press opportunities.
  • Maintaining efficiency and consistency during the judging process, while ensuring that entrepreneurs do not risk their reputation or that of the MITEF, and that they protect their IP and use the prize money only to further their startup.
Education Consultant, 07/2016 to Current
European Program on Open Schooling & Collaboration on Scienc
  • Discussing various issues with the members of educational committees to understand the basic problems and requirements, and organizing various committees, workshops, and conferences to promote social and intellectual welfare of the students.
  • Assessing the business relevance of K-12 and university STEM education initiatives across the EU, and designing high school pilot programs that are aimed at addressing the gap that happens as students transition from high school to university.
  • Observing teachers on the job and then making suggestions for ways to improve their teaching styles and increase classroom participation by creating and organizing a multinational teacher training program for STEM education using interactive and project based curricula.
  • Staying informed on the latest instructional techniques and trends to best assist the clients, while ensuring all curriculum meets EU standards and that materials are standardized throughout the classrooms.
  • Developing, coordinating, and implementing curriculum plans while working with teaching staff to review the plans and materials currently in use, and then making suggestions for ways to improve them.
  • Carrying out tests to measure the effectiveness of the curriculum and to ensure that the program objectives are being met, as well as to certify that the teaching staff is working efficiently, and recommending certain changes if required to strengthen their teaching skills.
CEO, 01/2008 to 05/2016
Ergopedia Inc
  • Setting and implementing policies, strategies, and direction to lead the company through the creation and adoption of science curricula, while modeling and setting the company's culture, vision, values, and behavior to create an environment that promotes great performance and a positive morale.
  • Building and managing 15 in-house and 2 freelance cross-functional teams of content developers, software and hardware engineers, multimedia designers, marketing experts, and inside and outside sales professional in the development and sales of STEM curricula by working closely with the HR department.
  • Overseeing the company's fiscal activity, including budgeting, reporting, and auditing, while allocating capital to the company's priorities, and ensuring all legal and regulatory documents are filed, monitoring compliance with laws and regulations.
  • Leading the company through an acquisition while working with senior stakeholders, chief financial officer, chief information officer, and other executives to address and resolve any issues, and reporting to the board of directors and keeping them informed.
  • Raising capital from VC investors, individuals, and corporations, and negotiating contracts with companies in Asia and Europe for the manufacture of educational products, and building a manufacturing warehouse and a shipping facility for the assembly, testing, and distribution of educational products.
  • Authoring a number of patents, having evaluated and applied innovative learning models for the development of e-learning software and hardware technology and curricula to advance science education in basal curricula and to supplement after-school programs.
  • Building alliances with states, school systems, higher and secondary education institutions, education service centers, and corporations by creating and maintaining a professional development network, in turn creating strategic partnerships with passionate advocates.
  • Turning these partnerships into effective marketing and sales channels while organizing extensive market research and developing marketing, product pricing strategies, sales plans, and a branding strategy for basal and supplemental STEM education.
  • Making high-level presentations to education agencies by packaging and positioning the curricula to focus on the competitive advantages including differentiated instruction, delivery method, pricing, pedagogy, and technology.
  • Managing state-wide and open territory adoptions by addressing the needs of State curricula adoption agencies, individual districts, and schools, resulting in capturing more than 30% of the market in states such as Texas and Oklahoma, including large school districts in Austin, San Antonio, and Tulsa.
Founder & CTO, 01/2004 to 01/2008
Ergopedia Inc
  • Founding the company Ergopedia to develop the next generation of educational technology, and using this technology to create and deliver innovative, engaging and pedagogically effective STEM content for students and educators in K-12 schools and community and technical colleges.
  • Obtaining funding from U.S.
  • Department of Education to develop technology for the delivery of lab science through distance learning, while partnering with publishers to create a STEM focused, hands-on, high school chemistry program and associated interactive technologies.
  • Engaging with education agencies to pilot STEM based chemistry and physics programs for middle and high school teachers, with support from the National Governors Association.
Research Scientist, Lecturer & Professor, 01/2002 to 01/2008
Massachusetts Institute of Technology, MIT
  •, Raising corporate and foundational support to develop hands-on curricula and content on electronics for students from across the institute, while leading the development and piloting of interactive e-Book technology.
  • Acting as the student recruiting coordinator, while establishing a hands-on and interactive student centric learning space and platform by interconnecting the virtual and the physical components of the laboratory.
  • Launching the curriculum at MIT's Open Course Ware, writing a textbook on electronics, and supervising a team of 15 teaching assistants, while also teaching the class.
Research Scientist, 01/1997 to 01/2002
Massachusetts Institute of Technology
  • Representing MIT and U.S.
  • teams at the ITER Joint Research Centers in Garching, Germany and Naka-machi, Japan, and liaising with research and production staff while ensuring that quality standards are met.
  • Supervising junior staff including technicians and coordinating and integrating the research activities of science and engineering teams in U.S., Germany, and Japan.
  • Planning and conducting experiments including carrying out fieldwork such as collecting samples, and recording and analysing data, and then presenting the results to senior and other research staff.
  • Writing research papers, reports, reviews and summaries that demonstrate procedures, and preparing research proposals, funding applications, and bids to make presentations to funding agencies, while managing research grants.
  • Organising product and materials testing to develop original solutions to problems, while keeping up to date with relevant scientific and technical developments.
Ph.D: Massachusetts Institute of Technology - Cambridge, MA
M.S: University of Minnesota - Minneapolis, MN
B.S: University of Minnesota - Minneapolis, MN
This resume is created in 7 minutes.
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Proficient in cash management
  • Strategic sales knowledge
  • Quick learner
  • Exceptional communication skills
  • Creative problem solver
  • Top-rated sales performance
Work History
02/2013 to Current
Customer Retention Specialist Convergys Orem, UT
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Defused volatile customer situations calmly and courteously.
05/2012 to 12/2012
Data Entry Vivint Provo, UT
  • Identified and solved technical issues with a variety of diagnostic tools
  • Worked along side sales representatives and technicians with inputting customers information and setting up services properly.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
06/2011 to 05/2012
Education Consultant Response Marketing Group Provo, UT
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Gathered and verified all required customer information for tracking purposes.
  • Responsible for applying customers input when finding the best school for their direct needs. 
High School Diploma:
Springville Highschool - Springville, UT