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Summary
Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 5 years experience. Excellent communicator with 20 years in a demanding call center environment as a Customer Service Representative. Motivated customer service specialist with over 20 years experience in a fast-paced, team-based environment. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
  • Experience with special-needs students
  • Test proctoring
  • Behavior management systems
  • Social and life skills educator
  • Firearm operations trained
  • Strong interpersonal skills
  • Safety and security-oriented
  • Team-oriented
Accomplishments
  • Certified Peace Officer Standard Training.
Work History
02/2008 to 06/2016
Correctional Officer II Central State Prison Macon, Georgia
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Completed intake paperwork, fingerprints and searches.
06/2001 to 06/2008
Correctional Officer II Macon State Prison Oglethorpe, Georgia
  • Completed intake paperwork, fingerprints and searches.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
11/1995 to 06/2001
Cashier Holiday Inn Warner Robins, Georgia
Holiday Inn - Warner Robins Received and processed customer payments.
  • Resolved service issues in timely manner.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • 01/2017 to Current
    Educational Aide II Rancier Middle School Killeen, Texas, United States
    • Identified signs of emotional or developmental problems in students.
    • Provided one-on-one attention to students, while maintaining overall focus on the entire group.​
    • Communicated objectives for all lessons, units and projects to students and their parents.
    • Assisted in preparing reports and paperwork for parent-teacher conferences.
    • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
    • Reported on student progress, behavior and social skills to parents.
    Education
    Current
    Bachelor of Science: Criminal Justice
    American Intercontinental University - Schaumburg, IL
    • Coursework in Criminology and Criminal Justice