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Professional Summary
Resilient Special Education Aide familiar with the challenges associated with teaching special needs children.  Desires the role of a Teacher Assistant who is enthusiastic about hands-on learning with children.
Skills
  • Three years as Teacher Aide
  • Able to work as part of a team
  • Excellent organizational skills
  • Flexibility and creativity
  • Manage challenging  behaviors 
  • Good IT skills
Work History
  • Special Education Aide
  • Longwood Central School Disrict, Coram, NY
  • Coram, NY
  • December 2014 to Current
  • Three years in Self-Contained classroom settings.
  • Perform non-instructional duties under supervision  from Lead Teacher.  
  • Assist in the implementing behavior programs developed by Lead Teacher and/or Behavior Consultant.  
  • Organize and supervise games and other recreational activities to promote physical, mental and social development. 
  • Supervise students in classroom,hall, cafeterias,school yards, and gymnasiums, and on field trips 
  • Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries. 
  • Assist children with disabilities individually or in small groups to help reinforce learning concepts. 
  • Established a safe play environment for the students.
  • Maintain computers in classroom and assist students with educational programs.
  • Administrative Assistant
  • R&M Enterprises, LTD
  • Calverton, New York
  • September 2011 to December 2014
  • Received and routed business correspondence to correct department or staff member.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Managed office supplies, vendors, organization and upkeep.
  • Opened and properly distributed incoming mail.
Education
  • Bachelor of Science - Human Services
  • State University of New York at Plattsburgh
  • Plattsburgh, NY
  • 1992
Certifications
NYS Certified Teacher Assisant 
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Objective
To obtain a receptionist position with Kennett Physician Management LLC.
Core Qualifications
  • Team leadership
  • Professional demeanor
  • Energetic work attitude
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Telecommunication skills
  • Decisive
  • Dependable
  • Attention to detail
  • Patience
  • Skilled multi-tasker
  • Courteous demeanor
  •  Fast learner
  • Calm under pressure
Education and Training
2002
Kennett High School Kennett, Missouri, United States High School Diploma: General
2006
Three Rivers Community College Poplar Bluff, Missouri, 63901 Associate of Arts: General Education
Work Experience
September 2006
to
January 2008
Kennett Public School District Kennett, Missouri Special Education Aide This job taught me a better understanding of patience. My love for children and people was highlighted during my time at Kennett Public Schools. I was required to provide daily care for children ages 5-8. I made daily lesson plans, taught reading and math lessons, and worked one on one with an individual student who was mentally challenged. 
September 2003
to
August 2006
Friedman's Jewelers Kennett, Missouri Sales Associate During my time with this company I was responsible for the handling and selling of fine jewelry, made daily telemarketing calls, developed a general knowledge of jewelry, answered the phone, communicated with the general public and counted and handled money.
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Professional Summary
Energetic, motivated who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.
Skills

*Patient and diligent

Microsoft Office expert

Windows XP/Vista

Schedule management

Self-starter

Conflict resolution

Understands developmental disorders

Reliable and punctual

Strong computer skills

Self-motivated

Completed the 2016

Annual Ethics Training

Cyber Awareness Challenge 2016

Volunteered at Illesheim & Ansbach Elementary School 

I have had my Federal and local background check done and a Id card for working at the DOD schools.

Work History
Facility Manager, 08/2015 to 01/2017
Digital Training Facility Illesheim Germany
As a facility manager I maintained the buildings and grounds of an organization, directing staff and overseeing the upkeep of equipment and supplies. I made sure the buildings and grounds were maintained, which entails daily and weekly cleaning schedules as well as determining and scheduling repairs, renovation projects and safety inspections. I made the schedules for the classes and training that took place in our facility, along with  the others who worked at the facility. I was the person who took calls and appointments as they came in also with emails.
Substitute Teacher, 01/2016 to 01/2017
DOD Ansbach Elementary Ansbach Germany
In the absence of the classroom teacher, I was  responsible for providing instruction and managing the learning environment. The position reports to the principal or teacher at the location to which I was assigned. I Instructed students regarding a variety of classroom topics and courses of instruction. I maintained a classroom control that fostered a safe, positive environment for all students and staff in accordance with the school, state, and all applicable laws and regulations. I ensure adequate supervision of students and the classroom environment to assure the health, welfare, and safety of all students. Also taking all necessary and reasonable precautions to protest equipment, materials, and school property.
Special Education Aide, 10/2014 to 06/2015
DOD Illesheim Elementary Illesheim Germany
In this position,I assisted the special education instructional program for students with disabilities. I also provided assistance in teaching  and facilitate the motor development of physically impaired students. Observed and records student's behaviors and activities. Assisted handicapped students to and from school. Monitored students on playgrounds, in classrooms, hallways, restrooms, and cafeteria during recess and lunch periods, and in bus loading areas before and after school, to assist students in their activities, ensure proper behavior, and observation of safety rules.
Education
Studied Early Childhood Develpoment : Ferris State university - Big Rapids MI
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Summary
Organized and efficient Administrative Support Associate highly skilled in office administration, data organization, proofreading, database management and word processing.
Skills
  • Results-oriented
  • Proficiency in Word and Excel
  • File/records maintenance
  • Results-oriented
  • Insurance eligibility
  •  Accurate and detailed
Experience
Administrative Support Associate |||
San Antonio, TX
USAA Federal Savings Bank / Mar 2009 to Jun 2017 Provided routine support services to assigned unit and performed administrative activities for projects and programs. These functions included: ordering supplies, making copies, maintaining, sorting and filing records. Assisted with the Operations team email account by responding to email requests from the third party strategic supplier with member eligibility and contact information requests to use in the rewards network program. Ensuring service was completed within the 2 hour SLO (service level objective).
Data Entry Clerk
San Antonio, TX
World Savings Bank/Wachovia Bank / Aug 2004 to Nov 2008 Prepared mortgage loan documents for imaging process using Jet Form application. General data entry, mail opening, sorting, and delivery.
Special Education Aide Volunteer
San Antonio, TX
Clark High School / Aug 2004 to May 2008 Volunteered as a special education aide working with individual and/or small groups of students under the supervision of a certificated teacher in the supervision, assisting students by modeling the necessary skills to perform assignments; following educational and specific behavioral plans modeling appropriate behaviors and interactions with students and staff; and assisting the teacher by completing requested errands and classroom material preparation. 
Education
High School Diploma Tom C. Clark San Antonio, Tx
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Professional Summary
Retail Sales Associate with more than 5 years in the retail industry. Areas of expertise include sales, customer service and accounting.
Skills
  • Retail sales
  • Active listening skills
  • Customer-oriented
  • Computer literate
  • Skilled problem solver
  • Motivated team player
  • Personable
  • Credit card transactions
  • Cashier experience
  • Fast learner
  • Takes initiative
  • Highly dependable
  • Excellent attention to detail
  • Customer service experience

 

 

Work History
Special Education Aide Aug 2010 - Jan 2011
Department of Defense Dependent Overseas Schools Iwakuni, Japan
  • Worked one on one with students in general education
    classroom.
  • Keep record of daily progress of students.
  • Facilitate learning in a style that best fit to their learning styles.
  • Maintain a safe environment and monitor students to ensure their safety and the safety of the students around them.
  • Aide in parent teacher conferences to help establish a goal for the students.

     

Kindergarten Aide Mar 2007 - Nov 2008
Department of Defense Dependent Overseas Schools Iwakuni, Japan
  • Facilitate learning in the classroom.
  • Lesson planning and classroom instruction.
  • Lunch and recess duty to ensure the children were maintaining a safe environment and following rules.
  • Administer individual testing on students to make sure they are meeting standards.
Clerk Sep 2000 - Dec 2001
Law Office of Frank Mauro Lake Jackson, Tx
  • Typing
  • Answering phones and providing quality customer service
  • Record keeping and filing
  • Keeping running record of petty cash
  • Researching for case
  • Arranging case files for court proceedings
  • Courier
Customer Service Jun 1996 - Sep 2000
Kroger Clute, Texas
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Trained 5-10 new cashiers each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Cashed payroll check, accepted utility payments, lottery sales, Ticketmaster sales, MoneyGram, money order sales and cashier till closeout balancing.
  • Accountable for store closeout balancing for all departments of the store (floral, video, cashiers, deli, bakery).
Education
Bachelor of Arts: English/Business Management and Human Resources 2010
University of Maryland College Park, MD
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Summary

Responsive, customer-focused professional with 4 years' experience in performing reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Productive and diverse exposure in customer service and hospitality settings. Proficent in various PC operations, MS Office and database software.

Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Professional and mature
  • Team player
  • Strong interpersonal skills
  • AR/AP
Relevant Experience

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
Merchandiser/Sales 02/2014 08/2014 Davids Western Store Granbury, Texas

Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Established and maintained proper high traffic displays, resulting in increased sales.Provided feedback on competitor activities and best practices.

Special Education Aide 08/2009 08/2013 Granbury ISD Granbury, Texas

Enhanced lessons using Smart Board technology and computers.Encouraged students to be understanding of others.Conducted small group and individual classroom activities with students based on differentiated learning needs.Redirected children to encourage safe, positive behaviors.Physically and verbally interacted with children throughout the day.Taught children personal care behaviors, including toilet training and feeding.Monitored educational progress by keeping detailed individual charts and files.

Office Assistant/Receptionist 08/2008 08/2009 Cleburne Propane Granbury, Texas

Processed an average of 100 invoices per month for a large-scale organization. Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Opened and assigned new client accounts.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.

Receptionist 04/2007 05/2008 Total Equipment and Service Granbury, Texas

Answered customers' questions and addressed problems and complaints in person and via phone.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Photocopied all correspondence, documents and other printed materials.Received and disbursed all incoming mail.Coordinated and scheduled meetings and telephone conferences.Addressed customer service inquiries in a timely and accurate fashion.