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Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. I am a personable individual with great customer service experience in a number of industries from finance to aviation. I am highly articulate and I liaise well with fellow staff members and clients. I value good customer service.

Computing: MS Office suite, Adobe, iMIS, SAP and more

Driving: Full driving license
Work History
April 2016-July 2017 Client Service Centre Officer | Civil Aviation Safety Authority | Phillip, ACT, Australia

    CASA is responsible for regulating safety of civil air operations in Australia and operation of Australian aircraft overseas. Working in the Airworthiness team I was responsible for processing applications from clients, maintaining records in CASA's system for future reference, contacting clients, liaising with team members and attending training workshops.

    Some of the applications I processed are: applications for transfer of ownership, applications for VH-marks and aviation reference numbers as well as cancellation of ownership. I was responsible for going through the applications to make sure the required information had been provided, and if not, contacting the clients over the phone or by email to get all the necessary details. I was responsible for saving records of the applications in the CASA system for reference. I worked closely with other team members to provide efficient service to clients. Each application had a specified time period within which it needed to be assessed. I was responsible for providing an accurate, timely and professional service to CASA clients and working within the organisation's policies and procedures.

  • Achievements: I was given increased responsibility and had the privilege of being cross-trained. I worked with the Flight Crew Licensing team and the Aviation Medicine team. This provided me with a broad scope of knowledge and greater depth of understanding into how CASA operates. My level of effectiveness was enhanced as I was able to handle greater responsibility while meeting deadlines.
September 2015-February 2016 Data Entry Operator | Serco Asia Pacific | Brisbane Ave, Barton ACT 2600

    Serco is an international service company focussed on the public sector. My team provided immigration services working with detention centres across Australia. In my role I was responsible for entering data from Brisbane Immigration Transit Accommodation (BITA) concerning the escort of detainees from one place to another. After each escort the BITA team would send details by email and it was my responsibility to enter the information accurately for billing purposes with the Department of Immigration and Border Protection.

  • Achievements: I maintained a high level of accuracy and produced high quality work. I was entrusted with highly sensitive information. I also maintained excellence in the work place working in a team of four people.
June 2015-September 2015 Receptionist | Australian Pharmacy Council/EY | Canberra, ACT

    APC provides skill assessments for registration and migration, and exams for pharmaceutical students and related professions.

    EY is a global organisation that provides auditing and consulting services.

    As a receptionist I was responsible for welcoming visitors at the reception desk in person, or over the telephone, and answering their queries or referring them to someone who could assist them better. I was also responsible for scheduling appointments in the company calendar and reserving rooms for upcoming meetings. I was responsible for booking flights and accommodation for APC staff travelling to various destinations within Australia for work.

    Other responsibilities were: general office administration and management which included photocopying, binding, shredding and collecting mail from the post office.

  • Achievements: multi-tasking and excellence in my work.
November 2014-March 2015 Telemarketer | Housing Industry Association | Canberra, ACT

    HIA is the national industry association for Australian building professionals. It represents the interests of residential builders, trade contractors, developers, and so on, at regional and national levels.

    A role was created in late 2014 for a telemarketer. In this role I was responsible for marketing online contracts to HIA members with a view to move from paper contracts to online contracts. I was responsible for introducing online contracts to members who had not heard of this newly-introduced option and encouraging members who had been introduced to online contracts but were still using paper contracts.

    In my role I offered members a free trial of online contracts. Many accepted this offer.

  • Achievements: I effectively managed a high volume of outbound calls. I was successful in persuading many members to start using online contracts.
April 2009-December 2009 Call Centre Operator | Sensis | Sydney, NSW

    Sensis is a marketing services company. Part of what Sensis does is to publish print directories which include the yellow pages and white pages.

    Working in the call centre my responsibilities were: answering calls and responding to emails, handling customer enquiries over the telephone and by email, managing customer complaints or referring them to a supervisor, processing orders, making follow up calls where necessary and managing customer information by entering new details of updating existing information.

  • Achievements: working effectively under pressure. It was a busy call centre and I answered an average of 80 calls each day. Other achievements: multi-tasking.
May 2008-December 2008 Financial Services Advisor | David Jones Market Street - Sydney | Sydney, NSW, Australia

    Working with David Jones Financial Services I was responsible for providing advice to David Jones customers regarding their store-cards. I called customers to remind them about upcoming due dates for repayments and took calls from customers with various queries. Queries included re-scheduling of payments. Based on each customer's repayment history I would offer payment extensions to customers who were not able to meet their due dates.

  • Achievements: conflict resolution and managing a high volume of work efficiently.
October 2007-December 2007 Service Quality Analyst | Schindler Lifts Australia | Sydney, NSW

    Schindler Lifts Australia is part of the Schindler group which manufactures escalators, elevators and moving walkways. In my role I made calls to clients to get their response concerning the service and products provided by Schindler Lifts. There was a series of questions that required a response based on a 1-5 scale. I also took calls from clients with queries or complaints and either answered their questions or directed them to someone who would be able to help them.

    At the end of each month I compiled a report using the data collected. The report was for the Quality Control Department and involved using Microsoft Excel.

  • Achievements: I produced high quality work and gave great customer service including handling some difficult clients. Also, good time management with the high volume of work I had.
March 2007-June 2007 Customer Service Representative (Call Center) | Konica Minolta | Sydney, NSW

    Konica Minolta offers print solutions which include office printers, scanners, photocopiers and commercial printers.

    Working in the call centre I was responsible for answering incoming calls from customers to take orders, answer enquiries, handle complaints and provide information. I was responsible to help manage and resolve customer complaints. If I could not resolve a complaint I escalated the call to a supervisor.

  • Achievements: I quickly learned how to use the Konica Minolta computer packages and systems. I provided good customer service to the customers.
October 2002-September 2004 Extra/ Background Actor | Extras Agency | Sydney, NSW

    Acting work - acting in the background in television shows and advertisements.

  • Achievements: I had a variety of roles in Australian and international advertisements including a major part in a Coca Cola advert for the Olympic games in 2004. The television shows I acted in are All Saints & Home and Away.
September 2002-March 2003 Sales Representative | Peter's of Kensington | Sydney, NSW

    Peter's of Kensington is a department store that sells high quality homewares, luggage and dinner sets.

    My responsibilities were: attending to customers over the phone and offering face-to-face customer service within the store, gift-wrapping in the bridal department for gift registries and ensuring the gifts were sent in a timely manner.

  • Achievements: multi-tasking. Good team work.
October 2017-January 2018 Call Centre Agent | Hoban Recruitment | Canberra, ACT Answered calls and answered customer queries.
Set up new accounts for existing and new customers.
Helped with some billing inquiries.
Made follow up calls when necessary.
Properly directed inbound calls in phone queues to improve call flow.
2004 Graduate Diploma: Commerce UNSW Sydney, Sydney, NSW, Australia
2000 Bachelor of Science: Economics University of Nottingham, UK
Personal Attributes

Great communication skills

Great organisational skills

Good time management

Ability to work well under pressure

Good team player

Conflict resolution

Excellence in my work even while multi-tasking

Well groomed

Articulate, well spoken

Available on request.
This resume is created in 7 minutes.
Professional Summary
Versatile and experienced office professional available immediately for interview and relocation seeking to secure a similar position in the insurance industry. Extensive background in customer service, sales, and administrative tasks.
  • Superior organization ability
  • Sales experience
  • Excellent communication skills
  • Data entry/35-40 WPM
  • Strong work ethic
  • Accurate and detailed
  • Exceptional discernment ability
  • Time management
  • MS Office
  • Salesforce knowledge
  • AS/400
  • Professional phone etiquette
  • Excellent planner and coordinator
  • Customer service-oriented
  • Multi-line phone proficiency
  • Math aptitude
Work History
Insurance Account Representative State Farm - Hernando, MS 11/2018 - Current
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. 
  • Establish customer relationships and follow up with customers as needed. 
  • Work with agent to establish and meet marketing goals. 
  • Administrative tasks such as answer phones, computer use, faxing, scanning, creating, maintaining, and securing files for underwriting review. 
  • Cash handling and balancing with processing other forms of payment. 
Insurance Sales Agent National General Insurance (formerly Direct Auto Insurance) - Southaven , Mississippi 06/2000 - 09/2018
  • Sell property, casualty, life, and additional types of insurance products. Licensed in P&C, Life, Accident, and Health.
  • Calculate premiums and establish payment method.
  • Call on policy holders to deliver and explain policy.
  • Analyze and suggest additions or changes to current coverage.
  • Seek out new clients and develop clientele by marketing and networking in the community.
  • Work with Area Marketing Manager on implementing local events to effectively promote our individual business unit.
  • Understand, promote, and remain current on company underwriting guidelines.
  • Follow strict privacy laws regarding customer information and documents.
  • Attend meetings and webinars designed to increase my knowledge of new products, services, and skills.
  • Administrative tasks such as, answering phones, typing, maintaining records, filing, and use of computer for data entry.
  • Assist with the training of newly hired agents and customer service reps.
  • Cash handling and balancing, along with processing other forms of payment.
  • Develop and maintain exceptional client relations and provide customer service.
  • Order supplies, run errands, and keep all common office areas clean and organized.
Front Desk Agent / Front Desk Manager Sleep Inn - Horn Lake, Mississippi 06/1997 - 06/2000
  • Greeted and welcomed all hotel guests with a smile.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Created weekly schedules and assisted with the training of other Front Desk Agents.
  • Would step in to accommodate guests in the breakfast area when there was not an attendant available.
  • Use of computer on a daily basis to create reservations, run reports, and process forms of payment.
Retail/ Sales Assistant Loose Ends - Memphis, Tennessee 06/1992 - 01/1997
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Recommended merchandise to customers based on their needs and preferences.
  • Cash handling and balancing with use of cash register.
High School Diploma Wooddale High School - Memphis, Tennessee 1994
Property & Casualty, Life, Health, and Accident producer license. State of Mississippi, Tennessee, and Arkansas. June 2000 - Present
This resume is created in 7 minutes.
Professional Summary

Driven University Graduate currently attending Humber College Film and Television Production program. Have worked in fast paced environments dealing with strenuous situations and look forward to more challenges. Excellent written and oral communication skills.

Technical Proficiencies

Hardware: Sony A7sii, Panasonic GH5, 

Sony FS 100, Canon EOS Rebel Series, 

Zoom H4N Pro, ME-66

Software: Adobe Premiere Pro, AVID Media Composer, Final Cut Pro X, Adobe Illustrator, Adobe Photoshop, Adobe After Effects,  Microsoft Office (Word, Excel, PowerPoint)

Work History
Videographer, 09/2017 to Current
Hillsdale Investments Inc. Toronto, ON
  • Currently writing, directing and editing marketing videos for the office and performing office administrative duties.
Producer, 05/2017 to Current
Reel Digital Marketing Toronto, ON
  • Produced a commercial for Tesla "Project Loveday" competition.
Director, 09/2017 to Current
"Recalled" Short Film Toronto, ON

Wrote, directed and edited science-fiction short film "Recalled."

Intern, 05/2016 to 09/2016
Craft Content Inc. Boutique Video Production Company
  • Worked as a production assistant on several commercial film projects.
  • Enjoyed responsibilities behind the camera as well as with sound production and drone usage.
  • Worked on storyboarding and editing film projects and delivering the finished product to the client. 
Production Assistant, 07/2017 to 08/2017
Ilir Pristine Toronto, ON

Worked as a Production Assistant for the feature film "Florrie".

Seasonal Landscaper, 05/2017 to 08/2017
Mt. Pleasant Cemetery Toronto, ON
  • Seasonal maintenance worker and landscaper at Mt. Pleasant Cemetery.
Treasurer, 09/2016 to 04/2017
Queen's Student Alumni Association Kingston, ON
  • Treasurer at Queen's Student Alumni Association, dealt with money and organizing events for alumni association.
Bar Back, 05/2016 to 09/2016
Against the Grain Toronto, ON
  • Worked as a Busser/Bar Back serving restaurant customers, setting up stations for private client functions.
Customer Service Representative, 04/2015 to 07/2015
Sheridan Nurseries Toronto, ON
  • Advised customers with product selection, and loaded plants, trees and flowers into customers' cars.
Ski Instructor and Race Coach, 12/2013 to 01/2014
The Heights Ski & Country Club Barrie, ON
  • Taught individual ski lessons to adults and coached a team of 6-8 year old ski racers.
Background Actor, 07/2016 to 08/2016
ML Talent Agency Toronto, ON
  • Worked as background for film, television and commercial productions.
Advanced Diploma: Film and Television Production, 2020
Humber College -

Currently enrolled in the Film and Television Production Program at Humber College.

Bachelor of Arts (Honours): Geography, 2017
Queen's University -

Graduated with Bachelor of Arts (Honours) in Geography.

High School Diploma: 2013
Greenwood College School - Toronto, ON
Additional Information
  • Elected House Captain at Greenwood College for 2012 - 2013 
  • Baseball Ontario - Level 1 Baseball Coach 
  • CSIA Level 1 Ski Coach 
  • CSIA Level 1 Ski Instructor 
  • Volunteer at Sheena's Place - centre for people with eating disorders 2012 
  • Queen's Intramural Basketball, Football and Dodgeball Team Captain - 2013-2017  
  • Armstrong Acting Studios - summer program 2016 
  • Smart Serve Certification - 2016 
  • Toronto Bartending School Certification - 2016 
  • CPRC Life Saving and Emergency First Aid 
This resume is created in 7 minutes.
Professional Summary
Versatile communications expert with over five years of experience radio production and voice-over work. Detail-oriented, accurate, and dependable under pressure. Careful and thorough proofreader who ensures that a consistent message is maintained and the smallest details are not overlooked. Excellent inter-personal, phone and digital communication skills. Strive to understand client needs and provide exceptional results.
  • Radio Commercial Editing
  • Voice Acting
  • Background Acting
  • Radio Interviewing
  • Script Writer
Work History
Background Actor Jan 2013 - Current
New Day Pictures International 4301 Westinghouse Blvd. Charlotte, NC
  • Play various extra roles for the television show called It's Supernatural with Sid Roth
  •  Shown on Daystar and TBN
  • Take direction from the director Warren Marcus
  • Strong acting skills required
  • Act with other extras to make the scene come alive
  • Always on set at the designated time
  • Bring a smile to crew thanks to great performance 

Online Radio Host Jan 2008 - Current
The Zach Buckler Show
  • Interview entertainment professionals including Andy Milonakis (The Andy Milonakis Show and AJ Locasio (Voice actor who played the part of Marty McFly for Back to the Future PC Game)
  • Show is streamed live on Blog Talk Radio

News Writer May 2010 - Jul 2010
90.3 WRXT FM 22226 Timberlake Road Lynchburg, VA 24502
  • Wrote news stories for the morning show
  • Edited commercials using Adobe Audition 
  • Produced new sweepers using pop culture audio snippets over contract voice work 
  • Accumulated over 300 hours of internship experience
  • Constantly had to meet deadlines while continually putting out quality work 
  • Provided voice-over work for Spirit FM commercials

Boom Mike Operator/Production Assistant Apr 2010
Anderson Santos
  • Helped produce short film made by students at Liberty University entitled "The Eye That Wanders".
  • Continually set up and moved cameras around for different shots.
  • Continually held the boom mike during actual shooting.
Radio Broadcaster Jun 2007 - Dec 2009
Triangle Radio Reading Service Raleigh, NC
  • Read news copy live on air for the blind and disabled  (20,000 listeners in over 20 counties)
  • Was frequently praised by fellow broadcasters for the quality of my spoken delivery of news copy
Bachelor of Science: Communications Studies-Print Journalism May 2011
Liberty University Lynchburg, VA