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Professional Summary
Currently a skilled Front Desk Manager who quickly processes check-in and check-out procedures. I am an innovative problem solver and fast learner with advanced understanding of construction and communications.
Education
Bachelor of Arts: Sociology , 88 credits
Gettysburg College - Gettysburg, PA
High School Diploma: 2012
Montclair Kimberley Academy - Montclair, NJ
Skills
  • Interpersonal Communications
  • Construction 
  • Maintenance 
  • Landscaping 
  • Horticultural Maintenance 
  • Computer Proficiency 
  • Laying Tile
  • Molding
  • Grout 
  • Backsplash 
  • Sheet rock 
  • Guest Services
Work History
Front Desk Manager, 05/2017 to Current
Crunch Fitness Wayne, NJ
  • Manage the front desk.
  • Able to work very early in the morning and very late at night.
Laborer, 05/2016 to 11/2016
The Shauger Group, Inc. East Orange, NJ
  • Site maintenance: loading and unloading materials, landscaping, and construction at commercial lots.
Golf Course Groundskeeper, 05/2015 to 08/2015
Sankaty Head Golf Club Nantucket, MA
  • Maintained all aspects of the course.
Site Assitant , 05/2014 to 08/2014
Highland Builders Nantucket, MA
  • Assisted a private contractor on site throughout New Jersey and Massachusetts.
  • Remodeled kitchens, baths, and homes.  
  • Learned basic carpentry skills: Laying tile, molding, grout, backsplash, and sheet rock work
Landscaper, 06/2013 to 08/2013
River Stone Design Studio Midland Park, NJ
  • A summer job working with a landscape designer.
  • Gained horticultural (tree maintenance and planting), landscaping, and labor skills
Camp Director & Counselor , 06/2010 to 08/2012
Apple Montessori Schools Kinnelon, NJ
  • Organized all sporting activities for kids age 2-15.
Intern , 04/2012 to 06/2012
UBS Financial Services Inc. New York, NY
  • Responsibilities: portfolio management, spreadsheets, and stock market research. Increased personal portfolio holdings from $3,000 to $12,000.
Accomplishments

NCAA Div 3 Hockey Player: Center Forward (2014-2016)

Co-Founder of Seth Morris 9/11 Heroes Foundation: I started this foundation after my father passed away in the WTC on 9/11. We award at least 2 college scholarships a year to high school students in NJ. I also work to organize community events and fundraising opportunities such as 5K runs.

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Experience
Executive Director Jan 2014 to Current
Beth El Temple Harrisburg, PA
  • Respnsible for crafting fiscal budget of $875,000 with an introduction of a zero based budgeting method
  • Leading the Grinspoon Life and Legacy project which looks to develop significant gifts in estate planning. We were able to confirm 31 legacy gifts, beating our one year target (25) in less than 6 months
  • Directly oversee daily and special event use of our 37,500 square foot facility which includes first contact with all vendors, suppliers, members and visitors
  • Raised over $45,000 in the 2016-2017 fiscal year and currently cultivating gifts worth $265,000
  • Implemented new office structure upon retirement of bookkeeper of 20 years, which included transitioning to an outsourced, off site vendor and hiring a part time administrative assistant to improve support of professional staff. This realized $20,000 in annual savings 
  • Provide support and counsel to congregational president and board of directors
  • Provide leadership on IT modernization, including wireless coverage, data storage and database upgrade
  • Provide structure for a comprehensive social media presence and integration with our website
  • Created a documnet retention system that allows for seamless information sharing for staff and lay leaders
  • Provide formal and informal feedback to synagogue staff
  • Supervise office, kitchen and maintenance staff
  • Led the successful effort to merge our religious school with the religious school of another Conservative synagogue. We are currently in the second year of this cooperative which has expanded to include all family and adult education opportunities.
  • Overseeing a "Reenvisioning" of our short, medium and long term planning
  • Work with our finance committee to initiate a development strategy consisting of short, medium and long term goals
  • Successfully transitioned a struggling calendaring process to a thoughtful, thematic approach 
  • Collaborate with professionals from other Jewish agencies on programming, security and financial issues
Regional Director Aug 2012 to Nov 2013
BBYO Cherry Hill, NJ
  • Responsible for coordinating regional programming, which included weekly events, regional conventions, alumni programming, and other programming as needed
  • Worked with the regional leadership to begin a visioning process for growth in program and membership
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  • Recruited chapter advisors and provided onboard training
  • Provided leadership development opportunities for chapter advisors and regional leadership
  • Coordinated with with our development team to cultivate potential donors
  • Initiated a successful social media plan to increase traffic to our website and improve engagement opportunities
  • Executed member retention and new member recruitment plans
  • Met our regional year end membership and engagement goals
Reform Outreach Initiative - Interim Director Sep 2010 to Jun 2011
Rutgers University Hillel New Brunswick, NJ
  • Developed a strong educational and social program that was inviting to the Reform Jewish population on campus 
  • Partnered with the Reform Outreach Advisory Board to develop best practices
  • Met with incoming first year and transfer students to help them acclimate to Rutgers Hillel
  • Collaborated with the Rutgers Hillel fund raising team as we worked to raise $500,000 to fund the three year Reform Outreach Initiative of which $380,000 was raised by the end of year one
  • Identified potential donors in NJ Reform Jewish community and began cultivation with development team
  • Worked with student board on leadership development through the use of workshops, one to one meetings and recruitment strategy sessions
  • Worked with the Conservative and Orthodox student boards in an effort create a warm and welcoming community for all of our students  
  • Initiated innovative Shabbat experiences with the Reform student community. These efforts tripled Reform service attendance.
President/CEO Sep 1996 to Jul 2012
Unique Entertainment King of Prussia, PA
  • Managed day to day operations
  • Executed marketing and sales strategies that increased revenue by over 65% from 2008-2012 
  • Directly supervised between 10-12 staff members
  • Created a layered supervisory system which allowed for personal and professional growth for team members
  • Provided professional growth opportunities for team members
  • Established evaluation metrics for staff and programming
  • Provided leadership development for staff and talent in an effort to provide growth within, and outside, the company
  • Discovered a passion for public speaking by performing over 3000 programs for people of varied ages
  • Raised over $225,000 in outside funding for program development
  • Developed web presence and social media strategy
  • Developed curriculum for educational content
  • Responsible for customer retention
  • Managed the event calendar which included over 450 events annually
Director of Youth Activities Sep 2005 to Jun 2012
Congregation Or Ami Lafayette Hill, PA
  • Successfully developed a strong, vibrant youth community by coordinating with synagogue board of trustees, parents and students
  • Increased our regional involvement from an average of two teens before my arrival to an average of 27 in my third year
  • Raised over $75,000 within the congregational community and from local businesses to support programming
  • Worked directly with synagogue senior staff to develop a professional, organized youth program which worked in concert with all activities within the synagogue
Youth Engagement Director Sep 1996 to Jun 2004
Main Line Reform Temple Wynnewood, PA
Assistant Camp Director May 1994 to Aug 1996
URJ Camp Harlam Kunkeltown, PA
NFTY Pennsylvania Regional Director May 1994 to May 1996
URJ NFTY Philadelphia, PA
Education
History, Bachelors of Arts Rutgers University New Brunswick, NJ
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Skills
  • advertising, budget development, Event planning, special events, grant writing, logistics, newsletters, press releases, promotional materials, risk management, Sales, Visual
  • Merchandising
Experience
11/2016 to Current
Ski School Ambassador, Beaver Creek Resort Avon, CO
  • At Beaver Creek legendary attention to detail means delivering ski life at its best.
  • Beaver Creek Resort has taken it a step further, blending the high quality of the mountain experience with the luxuries of the village life.
  • The elite new team of guest service - ski school ambassadors work on the slopes and in the square.
  • Ski School Ambassador's shower guests with the sort of attention Beaver Creek Resort likes to bring to everything they do., CEO for a start-up YMCA in northern Wisconsin responsible for the creation and management of all operations including: program identification and development; marketing and public/media relations; strategic planning; operating budget; capital and annual fund raising campaigns; grant writing; human resource development; staff and volunteer recruitment, development and retention; training and evaluation; membership retention and recruitment; and new facility location and design.
02/2016 to 11/2016
Front Desk Agent Vail Mountain Club, Vail Resorts Vail, CO
  • Serve members courteously and efficiently.
  • Respond to member inquiries promptly.
  • Answer and direct telephone calls.
  • Assist with inquiries regarding new memberships.
  • Assist members with vacation plans and coordinate activities as requested.
  • Assist with the marketing of club events.
  • Maintain detailed files and records.
  • Maintain strict confidentiality.
12/2015 to 02/2016
Product Sales & Services Agent Vail Resorts Vail, CO
  • Part of the Product Sales & Services (PSS) Department responsible for selling tickets, season passes, and fulfilling pre-purchased sales orders on the front line at Vail Resorts ticket office locations.
  • This position requires a full knowledge of Vail Resorts products and services and is responsible for collecting guest information.
  • This position has a high level of guest interaction and is the face of Vail Resorts.
11/2011 to 05/2015
Resort General Manager Cal-Am Properties, Inc Mesa, AZ
  • Set in motion a strategic plan to increase profitability.
  • Developed a communication plan for retaining and recruiting new Resort residents and their guests.
  • Managed all daily functions of the Resort operations including Guest Services, Activities, Sales, Marketing, Maintenance and Housekeeping.
  • Worked to build rapport with residents and guests implementing the Corporation's Mission statement.
08/2006 to 11/2011
Public Relations and Communications Manager Ministry Health Care Rhinelander, WI
  • Established effective working relationships with clients, government officials and media representatives.
  • Developed brand identity, including a distinctive graphic style and tone for all company communications.
  • Evaluated advertising and promotion programs for compatibility with public relations efforts.
  • Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
  • Managed internal communications, including production and management of print and electronic newsletters.
03/2004 to 08/2006
Executive Director Rhinelander, WI
  • Insured all activities of the Chamber including special events, publications, advertising, membership programs and economic development followed the policies and guidelines set by the Board of Directors.
  • Established effective working relationships with Chamber members/potential members, government officials and media representatives.
  • Wrote and edited company publications, emails, newsletters.
  • press releases and web content.
05/2001 to 03/2004
Investment Consultant Citigroup - Smith Barney Rhinelander, WI
  • Developed a successful independent investment consulting business within the Citigroup corporate structure and guidelines.
  • Obtained and maintained all required securities licenses.
  • Built relationships with prospects and clients based on trust, professionalism and quality customer service.
01/1999 to 05/2001
Executive Director - CEO YMCA of the Northwoods Rhinelander, WI
03/1992 to 01/1999
Senior Program Director Metropolitan Milwaukee YMCA - Schroeder Branch Brown Deer, WI
  • Member of a Management Team responsible for serving 16,768 YMCA members and 37,521 registered community participants.
  • Each title change was a result of an internal promotion.
08/1989 to 05/1992
Instructor Moraine Park Technical College West Bend, WI
  • Developed curriculum and taught college credit courses in Customer Service, Sales and Marketing, and Visual Merchandising.
09/1988 to 05/1989
Student Activities Director Moraine Park Technical College Beaver Dam, WI
  • Identified and established community based student activities consistent with the District's philosophy, policies, procedures and approved budget.
  • Provided coordination, supervision and evaluation of student activities on and off campus.
04/1984 to 09/1988
Merchandise, Sales and Promotions Manager G. R. Herberger's Department Store LaCrosse Beaver Dam, WI
  • Developed, managed and evaluated annual marketing and promotions plan.
  • Monitored monthly advertising budget and media relations.
  • Insured professional image through product mix, attractive displays and quality customer service training.
08/1982 to 04/1984
Management Assistant - Professional Ski Instructor Grand Targhee Ski Resort Alta, WY
  • Assisted Mountain management with all aspects of ski resort management including: Sales and Marketing, Food and Beverage, Pro-Shop and Ski Rentals, Lodging and Reservations, Ski School and Information.
  • College credit.
08/1982 to 01/1983
Camp Director and International Specialist Outdoor Education
  • Worked with the Board of Directors to identify new programs and secure new funding sources to support their development.
  • Developed curriculum and taught basic/advance rock climbing skills and outdoor education courses, including corporate team building.
  • Marketing and Community Program Director, Financial Development Campaign Leader - Identified and developed new community outreach programs and activities.
  • Created instructor teaching curriculum and was lead instructor for all outdoor education programs and activities.
  • Organized annual fund raising campaign to support the financial needs of the Partners in Youth Scholarship program.
  • Membership and Marketing Director, Association Trainer - Managed all aspects of the marketing, membership and member services departments, including annual marketing and communication plan, department budget development, volunteer recruitment, safety and risk management, on-site childcare program, class registration, fund raising, community and international relationships.
12/1978 to 03/1982
Alpine Ski Instructor
  • Mount LaCrosse Ski Area LaCrosse, WI PSIA Level I Certified.
  • Taught Alpine skiing skills to people of all ages and ski ability.
  • Participated in ongoing ski skill training, clinics and educational opportunities.
  • Managed Ski School desk and represented Mount LaCrosse Ski Area at community events.
Education and Training
Recreation Administration: Business Communications and Marketing University of Wisconsin LaCrosse, WI Scandinavian Culture University of Denmark - UWL Extension Copenhagen, Denmark
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Education
Associate of Science: Nursing 1995 Weber State University Logan, Utah, USA
Bachelor of Science: Fashion Merchandising 1993 Utah State University Logan , Utah, USA

Minor in Business Administration

Associate of Science: General Education 1989 Dixie College St. George, Utah, USA
Licenses and Certifications

Registered Nurse Practitioner in the State of Utah, License number 277141-3102

CPR instructor through American Heart Association current

Basic Life Support (BLS) Certification 1995 to present

Professional Experience
Manager 12/2010 to Current
Isom Plastic and Re-constructive Surgery Intermountain Healthcare Logan, Utah
  • Develop and manage annual budget
  • Hire and train staff
  • Optimized the overall customer experience measured by the Patient Experience Survey with the highest scores in our region the past three years
  • Identified inefficiencies in clinic and help make changes for process improvements
  • Develop strategy for staff to help physician meet Value Recognition Program goals
  • Inspire staff to be engaged in learning and growth in medical field
  • Collaborate with physician and staff on needs of clinic and patients
  • Achieved departmental goals and objectives by instituting new processes and motivating staff to achieve annual goals
  • Delegate tasks to team members to accomplish projects
  • Maintain inventory and ordering of supplies with lean process
  • Round with employees and patients to identify clinic needs
  • Performance reviews with employees
  • Problem solve
  • Fill in as RN for procedures in office when needed
Nurse Consultant (Cache Valley Region) 08/2008 to Current
Intermountain Healthcare Medical Group Logan , Utah
  • Responsible for providing clinical expertise in ambulatory care and act as a "pathfinder" in the identification and development of quality patient care delivery
  • Implementation and oversight of Primary Care Clinical Program initiatives and Care Managers in region
  • Collaboration with Group Operations and Medical Director to establish and infrastructure for clinical functions in region
  • Acts as a resource, educator, consultant and mentor to all staff within their assigned clinical departments in region
  • Coordinate collection, interpretation and follow up to quarterly monitors
  • Implements policy development and guidelines with corporate-wide initiatives
  • Participates in standardization and development of protocols, policies and procedures for patient care delivery
  • Maintains up to date immunizations for all employees in region
  • Provide consultation during planning for new and remodeled facilities regarding appropriate use of space for clan and dirty separation, procedural work flow and clinical functions
  • Sound, ethical and independent decision-making ability consistent with medical protocols
  • Performs all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Achieve regional goals and objectives by instituting new processes, standards and education to managers and staff
  • Partner with team of Nurse Consultants to insure safety, compliance and over all well being of patients
  • Maintain clinical competency of employee by shadowing, coaching and rounding
Medical Assisting Director/Instructor 11/2000 to 08/2008
Bridgerland Applied Technology College Logan, Utah
  • Monitored and evaluated 30 students progress
  • Designed curriculum to meet current medical standards
  • Oversaw 3 instructors and 30 students to maintain continuity of instruction
  • Motivated and encouraged both staff and students to maintain a standard of professionalism at all times
  • Initiated and created night program to allow more students to enter program to meet the demands of employers
  • Monthly evaluations on students progress
  • Yearly performance reviews with instructors
  • Accredited the MA program nationally with the AAMA
  • Maintained 95% attrition rate
  • Headed monthly staff meetings
  • Presented skills and lectures in a creative way for students to learn
  • Participated on Advisory Board for Health Science Department
  • Facilitated scheduling of all clinical extern-ships for students
  • Built relationships with managers at extern-ships to foster good communication between our school and potential employers
Kids Group Director/Assistant Camp Director (Summers Only) 06/1994 to 08/2005
University California Santa Barbara Family Vacation Center Santa Barbara, CA
  • Managed 20 Counselors on staff
  • Scheduling for entire staff of 50
  • Hiring and training
  • Performance evaluations
  • Organized activities for children for the summers
  • Purchased supplies
  • Ensured safety for children and staff at camp throughout summer


Registered Nurse/Clinical Manager 10/1997 to 11/2000
Lars Bergeson MD Providence, Utah
  • Simultaneously served as lead RN and office manager of clinic
  • Headed on-boarding process for new nursing staff
  • Managed team of medical support personnel and clinical staff
  • Devised and maintained office systems to efficiently deal with patient flow
  • Hired and oriented all staff
  • Delivered high-quality and compassionate treatment to patients
  • Provided treatments, IV therapy, venipuncture and wound care to patients
  • Assisted all OBGYN patients through entire pregnancy
  • Assisted patients with multiple chronic diagnoses including COPD diabetes and asthma
  • Assisted with procedures and surgeries
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
  • Maintained and ordered all clinical equipment and supplies
  • Developed clinical protocols and patient education
Registered Nurse 06/1994 to 10/1997
Utah State University Student Health Services Logan, Utah
  • Conducted screening and diagnostic treatment for all patients
  • Recorded patients' medical history, vital statistics and test results in medical records
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Maintained patient charts and confidential files
  • Oversaw Gynecology clinic
Professional Service Activies
  • Emergency Preparedness Committee 2013-Present
  • Urgent Guidance Council 2011-Present
  • Northern Coalition Council 2011-Present
  • Strategic Planning Committee 2010-Present
  • Administrative Council 2008-Present
  • Logan Regional Hospital Education Council 2008-Present
  • Primary Care Clinical Program Guidance Council 2008-Present
Nursing Service Activities
  • Advisory Committee for Stevens-Henager College, Logan Utah Campus 2009-Present
  • Health Science Advisory Board Member for Bridgerland Applied Technology College, 2000-Present
Awards
  • Outstanding Leadership Award, Intermountain Healthcare Cache Valley Region: 2012
  • Nurse Excellence Award, Intermountain Healthcare Medical Group: 2010
  • Florance Nightingale outstanding student award: 1995