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Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Over 10  years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • POS systems expert
  • Strong client relations
  • Training development aptitude
  • Multi-line phone talent
  • Accurate and detailed
Work History
Office Clerk 07/2018 to 02/2019
Department of Transitional Assistance Framingham, MA
  • Greeted clients entering the facility to ascertain what each client wanted or needed.
  • Assisted clients by answering questions, responding to inquiries and handling requests by phone.
  • Assisted clients with scanning/entering documentation into electronic database.
  • Opened and properly distributed incoming mail.
  • Managed electronic records database and handled all file requests.
  • Maintained supply of flyers, brochures, and other informational resources. 
Certified Nursing Assistant 01/2017 to 12/2017
St. Patrick's Manor Framingham, MA
  • Supported patients' daily living needs, including feeding and bathing.
  • Changed sterile dressings.
  • Assisted with patient transfer and ambulation, and transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Maintained sanitary residents' and program rooms.
  • Turned and positioned patients to maintain comfort and minimize problems.
Personal Care Assistant 05/2009 to 07/2015
Cerebral Palsy of Massachusetts Framingham, MA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Education
GED 2017 Joan Brack Adult Learning Center - Framingham, MA
This resume is created in 7 minutes.
Summary

Customer Service Manager with experience in customer relations, people leadership, and process innovation. Educated in management, communications, emotional sensitivity and computer operations.

Skills
  • Learner
  • Ideation
  • Communication
  • Strategic
  • Adaptability
  • Microsoft Office 
  • ​Novice LEAN Project Manager
  • Time management
  • Project management
  • Data analysis
Education
2023
Bachelor of Science: Computer Science Columbus State Community College Columbus, OH, United States
Experience
05/2016 to Current
CSE Account manager Discover Financial Services New Albany, OH
  • •Demonstrate mastery of customer service by maintaining high results.
  • •Restore customer relations by providing powerful alternative solutions or initiating dispute claims.  
  • Assisted with staff training & development of new agents as a peer mentor, ambassador, and participant of the coach pool.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Developed cultural improvements to assist with driving an increase in stats.
09/2015 to 05/2016
Certified Trainer Panera Bread Bexely, OH
  • Cross-train and council new associates on Panera Bread culture and policy.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
06/2012 to 01/2015
Web Design & Conceptual Artist Self Employed Reynoldsburg, OH
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Optimized and designed usable interfaces for customer applications.
  • Managed contracts to identify and create customized designs to meet customer requirements
10/2011 to 05/2012
Assistant to HR The Durable Slate company Columbus, OH
  • Interviewed, hired and trained new customer service representatives.
  • Served as the main liaison between employees and management.
  • Improved service quality and increased sales by developing a strong group of employees to exceed in their roles within the company.
  • Resolved customer questions, issues and complaints.
This resume is created in 7 minutes.
Professional Summary

Motivated Fitness Instructor/Personal Trainer looking for a new career and challenges. Safety focussed with great interpersonal skills, works well individually or in a team environment.

Skills
  • Healthy lifestyle role model
  • Extensive knowledge of health and wellness
  • High attention to detail
  • Excellent time management
  • Self Motivated
  • Great public relations skills
  • Team player
  • Strong focus on safety
Certifications
  • Open manual drivers license 
  • MSMWHS212 - First response fire
  • RIWHS204D Work safely at heights
  • MSMWHS216 Operate breathing apparatus
  • Operate light vehicles in the field (4WD)
  • Confined Space ;

       - MSMPER200 Work in accordance with an issued permit

       - MSMWHS217 Gas test atmosphere

       - RIIWHS202D Enter anc work in a confined space.


  • Plant operator tickets;    

        - RIIHAN309E Telehandler

        - RIIMPO317E Roller

        - RIIMPO318E Skid Steer

        - RIIMPO320E Escavator

        - RIIMPO321E Front end loader

        - RIIMPO323D Dozer 

  • Standard 11 (willing to complete prior to employment)
  • HR License (willing to complete prior to employment)
  • Current Senior first aid & CPR
  • Certificate III Fitness
  • Certificate IV Fitness 
  •  Level 1 strength and conditioning coach ASCA
  • Certificate III Security Operations 

        - Canine Handler 

        - Close Personal Protection 

        - Cash in transit (firearms)

  • Construction White Card
Work History
Self Employed/Subcontractor Personal Trainer 01/2015 to 2019
Corporate Box Ipswich Bundamba Qld
  • Created personal training programs that addressed specific injuries or health problems.
  • Worked with clients to improve their overall endurance, strength, flexibility and balance.
  • Consistently met daily group fitness/kickboxing class attendance goal of 15 participants.
  • Scheduled and conducted fitness orientation appointments with new members.
  • Designed customized client programs to meet individual fitness needs.
  • Served as a point of reference for fitness expertise within the club.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Freight Handler 11/2014 to 06/2016
StarTrack Darra Qld
  • Unloading and loading containers in a fast passed environment 
  • Instruction of warm-up and safe lifting techniques for fellow employees 


Group Fitness Instructor 06/2014 to 01/2015
Ipswich Outdoor Fitness Various Locations (Ipswich Region)
  • Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes.
  • Designed customized client programs to meet individual fitness needs.
  • Consistently met daily group fitness class attendance goal of 20 participants.
  • Taught 10+ group classes, including boxing, kickboxing, bootcamps and cycling per week.
  • Managed advertising and marketing campaigns to increase class numbers and revenue 
  • Designed and implemented 8 & 12 week weight loss challenges. 


Security Canine Handler 03/2012 to 02/2014
Sargent Security Various Locations
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Hobbies
  • Muay Thai
  • Kick Boxing
  • Boxing 
  • Yoga 
Education
Certificate 3&4 : Fitness 2015 Fitnance - Brisbane
  • Continuing education in Strength and Conditioning
  • Amateur Boxing Coach
  • Profession Kickboxing Coach 

Certificate 2&3 Security Operations Green and Gold - Gold Coast Qld
This resume is created in 7 minutes.
Summary
I have 5 years experience with customer service all from 4 different jobs. I love to help people and I have worked with individuals one-on-one being a personal trainer. I'am well versed in my communication and personable skills. I feel that I'am a "people-person".
Skills
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Excellent verbal communication
  • Professional appearance
  • Customer-oriented
  • CPR and First Aid certified
  • AED certification
  • Fitness programming specialist
  • Outstanding physical stamina
  • Calm under pressure
  • Fluent in Spanish
  • Basic math
Experience
02/2017 to 09/2017
Certified Personal Trainer Xperience Fitness Brookfield, Wi
09/2016 to 01/2017
Cashier Dick's Sporting Goods Wauwatosa, WI
07/2015 to 09/2016
Cashier Metro Market Brookfield, WI
05/2015 to 07/2017
Firefighter Butler Fire Department Butler, WI
04/2015 to 08/2015
Stocker/Cashier/Garden Center Worker Stein's Gardens and Gifts Brookfield, WI
04/2013 to 08/2014
Zoo Worker 1 Milwaukee County Zoo Milwaukee, WI
Education and Training
2017
Fire Protection Technician Waukesha County Technical College Pewaukee, WI
2015
Brookfield East High School Brookfield, WI Kristen Simek: (former teacher)Matt Malett: (former high school basketball coach)Beth Chapin: (former teacher)Sarah Stoecker: (former teacher

2017
ISSA Personal Training Certification
Interests
Sports, weight lifting, music, learning, helping people, working outdoors
Activities and Honors
I attended the Firefighting Explorers program for high school students of the Menomonee Falls Fire Department. The classes were every other Sunday including classroom discussion, field trips, and real life obstacles to prepare me for the actual job. (9/2013-2015)
 
Volunteer Firefighting for the Village of Butler (training once a week) 
 
Writing letters to soldiers of America to support them on Christmas Day
 
Hunger Task Force- Filled and carried boxes with food; help people in need
 
Uihlein Soccer Park- Controlled parking, chased after soccer balls, picked up equipment
 
High School:
Freshman Year: Track, Baseball, Football, Basketball (2011-2012)
Sophomore Year: Football, Basketball, Baseball (2012-2013)
Junior Year: Varsity Basketball and Baseball (2013-2014)
Senior Year: Varsity Basketball (2014-2015)
Languages
  • Bilingual Spanish/English

Additional Information
  • Personal Interests: Sports, weight lifting, music, learning, helping people, working outdoors
This resume is created in 7 minutes.
Professional Summary
Motivated recent college graduate of a top-tier university with multiple years of experience managing a service team to improve overall member experience at one of Orange County's most exclusive country clubs. Action-oriented with a strong ability to communicate effectively to a variety of audiences.
Skills
  • Highly Dependable
  • Team/Group-oriented
  • Strong Leadership Abilities


  • Excellent Communication Skills(written and verbal)
  • Self-motivated
  • Detail-oriented 
Work History
Outside Service Manager, 02/2014 to Current
Santa Ana Country Club Santa Ana, CA
  • Oversight and management of 4-6 employees to insure a smoothly run golf operation.
  • Responsible for training new employees of basic golf operations and developing them into quality members of the outside service staff.
  • Running the first tee to ensure members and guests tee off in an organized and timely manner.
  • In charge of maintaining a record of various revenue streams--including guest green fees and golf cart fees--and billing member accounts accordingly.
  • Reporting to upper management on overall staff performance and devising methods to improve the overall quality of service for members and guests of Santa Ana Country Club.
Certified Personal Trainer, 04/2017 to Current
Lean Bodies OC Costa Mesa , CA
  • Run small group classes through a high-intensity, 30 minute, lightweight, cardio workout.
  • Keep class organized and on-time while maintaining a safe and friendly gym environment.
  • Aiding and correcting form to insure proper movement mechanics and avoiding injury.
  • Responsible for encouraging and creating an overall positive gym atmosphere. 
Outside Service Staff, 07/2012 to 02/2014
Santa Ana Country Club Santa Ana, CA
  • Provide excellent service to the members and guests of Santa Ana Country.
  • Responsible for everyday golf course set up and daily golf operation maintenance; including tending to the driving range, golf carts, and members golf clubs.
  • Cooperated with coworkers of various age ranges (16-75 years old) and backgrounds to provide a positive experience for members and guests.
Education
Bachelor of Arts: Business Economics, 2017
University of California Irvine - Irvine, CA
Accomplishments
  • Level 1 Certified Crossfit Trainer since January 2017 and NASM Certified Personal Trainer since March 2017.
  • Cumulative college GPA of 3.5
  • Youngest employee to be promoted to a management position at Santa Ana Country Club.
This resume is created in 7 minutes.
Professional Summary
I have a very good understanding of human physiology and anatomy due to my experience as a Firefighter/AEMT and Personal Trainer. I respond to emergency situations daily which has taught me to remain calm in high stress situations along with solving problems and dealing with unforeseen situations.
Work History
Firefighter/AEMT 07/2013 to Current
City of Sand Springs Sand Springs, Ok
As a Firefighter I respond to medical emergencies, motor vehicle accidents, and house fires.
Certified Personal Trainer 11/2016 to Current
Anytime Fitness Sand Springs, OK
I develop workout plans and assist clients with diet plans.
Education
Bachelor of Science : Health Education and Promotion 2011 Oklahoma State University - Stillwater, OK
Skills
  • Developing Exercise programs
  • Dealing with the general public
  • Providing medical care
  • Staying calm in high stress situations
This resume is created in 7 minutes.
Summary

My educational background has provide me a wide array of skills, which I have used throughout my career. I have worked in numerous industries, such as the Health and Wellness industry, consumer lending industry, and the financial services/ investment industry.  My focus has always be to create longer term relationships, which in turn yield multiple sales and referrals. I believe the client satisfaction is paramount, and this commitment to achieving the highest level of client satisfaction is what has made me successful.

Skills
  • Leadership/communication skills
  • Small business development
  • Project management
  • Business operations organization
  • Client account management
  • Budgeting expertise
  • web marketing
  • Risk Management
  • ​Financial Planning 
  • Market research and analysis
  • Customer-oriented
  • Salesforce CRM expertise
Experience
Head of Business Development
January 2019 to Current
Carlyle Capital Irvine, CA
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Director of Client Services/ Marketing Strategist
October 2016 to December 2018
One Wealth Management Santa Monica , CA

Help Advisers at a Boutique Financial Firm in Santa Monica, market there practice. Conduct Sales training for new advisers. Build a network of high net worth prospective clients.

Adviser /Client Relationship Manager and Marketing Strategist
March 2014 to October 2016
Mass Mutual Financial Group/ Northern California Silicon Valley Walnut Creek, CA

Create relationships with high net-worth individuals, help Mass. Mutual advisers market themselves and stay with compliance guidelines set-forth by the State of California and FINRA.  

Payroll Manager/ Board of Equalization compliance
April 2008 to January 2014
Nova Inc Irvine , CA

Manage payroll and Human Resources, act as compliance officer to ensure proper tax filing with the California Board of Equalization and California EDD.

Lending Specialist, Personal Lending
August 2004 to March 2008
Wells Fargo/ Zeller Group lake forest , CA

Work with individuals to acquire the right type of financing for purchasing a home. Also work with business to acquire funding for growth. 

Agent's Assistant/ Basketball Operations
April 2000 to May 2004
SFX Sports Group Santa Monica, CA

Work closely with professional athletes and agents, Assist athletes in a variety of ways, such helping them find off season housing, finding a proper training facility.

Education and Training
Bachelor of Arts : Psychology, 2003 California State University at Long Beach Long Beach, CA, USA
Master of Science : Kinesiology/ Sports Psychology , 2008 California State University at Long Beach Long Beach, CA, USA
This resume is created in 7 minutes.
Professional Summary
Patient and empathetic Customer Service Professional. Extensive background in conflict resolution and customer care.​ Customer Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
  • Quick learner
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Proficient in cash management
  • Cash flow management
  • Strong Client relations 

Work History
August 1999-June 2001 Customer Service/Cashier | Taco Bell/Pizza Hut | Bremerton, WA
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
December 2003-July 2004 Food Server/ Cashier, Prep Cook | Mizu | Tukwila, WA
  • Prepared all food orders within a 2-3 minute time frame.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared a variety of foods according to customers\' orders or supervisors\' instructions, following approved procedures.
2005-2006 Cashier/ Customer Service | GNC | San Diego, CA
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
June 2004-Current Certified Personal Trainer | Self Employed | Seattle to CAlifornia, WA and CA
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Worked with clients to improve their overall endurance, strength, flexibility and balance.
  • Scheduled and conducted fitness orientation appointments with new members.
  • Conducted on-site seminars and workshops to generate interest in new club activities.
  • Designed customized client programs to meet individual fitness needs.
  • Served as a point of reference for fitness expertise within the club.
  • Maintained detailed personal training records and updated progress after each session for each client served.
Education
2003 Associate of Arts: Medical Assistant Eton College Port Orchard
This resume is created in 7 minutes.
Work History
08/2017 to Current
Certified Personal Trainer 24 Hour Fitness Santa Ana, CA
  • Worked with clients to improve their overall endurance, strength, flexibility and balance.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Scheduled and conducted fitness orientation appointments with new members.
10/2015 to 08/2017
Store Keeper Enoch Pratt Free Library Baltimore, MD
  • Track all items with input/output management using software system.
  • Complete assigned tasks that affect shipping, receiving, storage, and distribution of certain materials, supplies and sundries.
  • Support co-workers, special projects, and administrative operations.
  • Perform general administrative duties.
12/2007 to 10/2015
Driver Enoch Pratt Free Library Baltimore, MD
  • Transported books, materials, equipment, furniture on a regular daily schedule to various branches, city agencies, nursery schools and senior citizens apartments.
  • Ensured locations were secured upon entering and exiting the premises.
  • Performed related work in the Shipping room including receiving all deliveries from UPS, FEDEX, etc. and inputting them into a software system before delivering to their respective departments and having the packages signed.
01/2015 to 05/2015
Personal Trainer Merritt Athletic Club Baltimore, MD
  • Assessed clients, designed programs and ensured safe workouts.
  • Greeted members, cleaned equipment and assisted wherever possible.
  • Maintained detailed personal training records and updated progress after each session for each client served.
Education
June 1991
High School Diploma:
Woodlawn Senior High School - Baltimore, MD

June 2001
Certificate: Small Business Management
Ashworth College - Norcross, GA
Certifications
AWARDS NASM, Certified Personal Trainer Red Cross, CPR and AED certified
This resume is created in 7 minutes.
Professional Summary
I am a motivated and driven individual with a broad background of skills and qualifications. A long and diverse career has ensured I am well-connected and successful in personal relations, sponsorship and business marketing and enjoy working collaboratively as part of a team. Leveraging off my network I am confident in building new relationships and using unique marketing strategies to secure sponsorships optimise outcomes. I  am results-oriented communications strategist, adept at public speaking and presentation development. I am flexible with the roles I undertake and my love of learning ensures I am committed to ongoing professional development.
Skills
  • Media Contacts
  • Excellent interpersonal skills
  • Strategic Thinker
  • Marketing plan development
  • Social media engagement
  • Positioning
  • Sales strategies
  • Calm under pressure
  • Highly organised and structured in reporting and feedback 
  • Superior verbal and written communication skills
  • Sponsorship Pitch development and Presentations
  • E-mail and direct mail marketing campaigns
  • Budgeting and forecasting
Work History
  • Marketing and Sponsorship Manager - Ultra-Trail Australia
  • AROC Sport
  • Canberra, ACT
  • March 2016 to Current
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Coordinated and participated in promotional activities and trade shows.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Coordinated art and graphics creation for effective merchandising.
  • Initiated market research studies and analyzed findings.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Coordinated schedules and timelines for all events.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Project managed the Ultra-Trail Australia Event Exop
  • Developed key messaging, branding and positioning statements for Ultra-Trail Australia.
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Developed and managed communications strategies and plans.
  • Built and maintained media and coalition lists.
  • Drafted post-event evaluations, compiled results and recommended changes for future events.
  • Leveraged professional relationships to develop new business opportunities.
  • Coordinated news releases, media responses, press packets and placement of stories in national trade publications.
  • Drafted engaging, accurate and effective press releases.
  • Founder Co Owner
  • Trail Kids
  • Woodford, NSW
  • January 2015 to Current
  • Design of the financial model for the new business.
  • Writing of operations manual, risk assessment document and detailed business plan.
  • Secure Sponsorships for all Trail Kids Events
  • Management of company set-up and accounts.
  • Merchandise design and sales
  • Website and social media development and maintenance.
  • Manage timelines and schedules - create timeline of tasks and delegate effectively.
  • Created market and customer-specific marketing strategies for the Trail Kids brand.
  • Seek appropriate permissions and qualifications to work with local stake holders on events
  •  Development of programs for Trail Kids training camps and days with the aim of building children's mental and physical well being
  • Building  strong rapport with children and their during and after Trail Kids sessions and camps to ensure customer retainment and effective word of mouth marketing.
  • Store and Brand Manager
  • Blue Mountains Running Company
  • Glenbrook, NSW
  • January 2017 to October 2017
  • Implemented marketing strategies which resulted in significant growth of customer base.
  • Initiated key partnerships .
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Created effective messaging using language, graphics and marketing collateral.
  • Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
  • Collaborated with designers and the editorial team on marketing materials.
  • Proofed and approved production and printing drafts of promotional materials.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Developed partnerships with local businesses to secure third party promotions.
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Resolved employment-related disputes through proactive communication.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Educated employees on new merchandise during seasonal workshops.
  • Created visual marketing and styled window displays.
  • Running Coach
  • Up Coaching
  • Woodford, NSW
  • November 2016 to Current
  • Help runners of all levels identify and reach their goals
  • Develop and implement scientifically based training programs for short-term and long-term goal achievement in group and individual programs.
  • Follow up, monitor and communicate with athletes via email, phone and in person.
  • Deliver training programs and communicate effectively online.- Lead group run training sessions
  • Help to build a running event participation culture.
  • Company Owner
  • Summit Sisters
  • Woodford, NSW
  • March 2013 to December 2016
  • Designed the financial model for a new business unit.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Drove the short-term and advanced promotional planning processes.
  • Maintained up-to-date account distribution information.
  • Taught  group classes, including , yoga, trail running and strength sessions.
  • Measured clients' overall fitness by completing comprehensive evaluations and physician clearances.
  • Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group sessions.
  • Accurately calculated and processed expenses during and after events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Planned events such as retreats, training camps and conferences.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Coordinated schedules and timelines for all events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Increased customer engagement through social media.
  • Monitored return on investment of online and social media marketing efforts.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Forecasted operating costs for scheduled projects by strategising.
  • Certified Personal Trainer
  • Thrive PT
  • Winmalee, NSW
  • February 2010 to November 2013
  • Explained exercise modifications and contraindicated movements to participants with a history of injury.
  • Explained the use of exercise equipment to all participants, prioritising safety at all times.
  • Developed safe and effective exercise programs for all clients.
  • Implemented marketing strategies which resulted in significant growth of customer base.
  • Performed initial client assessment and analysis to begin research process.
  • Developed customised plans for clients based on uniques needs and goals
  • Managed all aspects of small business development including brand development, marketing, budgeting, accreditations, communication and accounting.
  • Classroom Teacher - Casual
  • St Columba's Catholic College
  • Springwood, NSW
  • May 2008 to June 2012
  • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
  • Tutored students after school and on weekends in the subjects of PDHPE, English and Business Services.
  • Encouraged students to persevere with challenging tasks.
  • Employed a broad range of instructional techniques to retain student interest and maximise learning.
  • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
  • Created lesson plans in line with state curriculum and school curriculum standards.
  • Secondary Teacher
  • Meadowbank Education Trust School
  • Kellyville, NSW
  • June 2003 to October 2004
  • Established clear objectives for all lessons, units and projects.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Encouraged students to persevere with challenging tasks.
  • Attended and facilitated staff meetings each week.
  • Employed a broad range of instructional techniques to retain student interest and maximise learning.
  • Taught students to utilise problem solving methodology and techniques during tests.
  • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
  • Created lesson plans in line with state curriculum and school curriculum standards.
  • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
  • Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
  • Identified areas of weakness with individual students and tailored lessons accordingly.
  • Proofread and evaluated students' writing and gave feedback.
  • Organised sports carnivals and developed sport programs for the school across all grades
  • Developed, administered and graded tests in order to evaluate students' progress.
  • Acted as a positive role model for students and colleagues.
  • Secondary Teacher
  • Eagle Vale High School
  • Eagle Vale, NSW
  • December 2002 to June 2003
  • Established clear objectives for all lessons, units and projects.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Encouraged students to persevere with challenging tasks.
  • Attended and contributed to staff meetings
  • Employed a broad range of instructional techniques to retain student interest and maximise learning.
  • Taught students to utilise problem solving methodology and techniques during tests.
  • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
  • Created lesson plans in line with state curriculum and school curriculum standards.
  • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
  • Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
  • Proofread and evaluated students' writing and gave feedback.
  • Graded student work and kept careful records of grades.
  • Organised social and educational activities for students and their families.
  • Contributed to the management of school sporting carnivals and events.
  • Developed, administered and graded tests in order to evaluate students' progress.
  • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
  • Acted as a positive role model for students and colleagues.
  • Selected textbooks, equipment and other instructional materials.
Education
  • Bachelor of Education - Education: Human Movement and Health Education
  • The University of Sydney
  • Camperdown, Australia
  • 2001
  • Cert IV Workplace Training and Assessment - Workplace Training and Assessment
  • University of New England
  • Armidale, NSW, Australia
  • 2004
  • Certificate II - Business - Business
  • University of New England
  • Armidale, NSW, Australia
  • 2004
  • Diploma of Yoga Teaching - Yoga
  • Baulkham Hills School of Yoga
  • Baulkham Hills
  • 2014
  • High School Diploma
  • St Columba's Catholic College
  • Springwood, NSW, Australia
  • 1997