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Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Over 10  years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • POS systems expert
  • Strong client relations
  • Training development aptitude
  • Multi-line phone talent
  • Accurate and detailed
Work History
Office Clerk 07/2018 to 02/2019
Department of Transitional Assistance Framingham, MA
  • Greeted clients entering the facility to ascertain what each client wanted or needed.
  • Assisted clients by answering questions, responding to inquiries and handling requests by phone.
  • Assisted clients with scanning/entering documentation into electronic database.
  • Opened and properly distributed incoming mail.
  • Managed electronic records database and handled all file requests.
  • Maintained supply of flyers, brochures, and other informational resources. 
Certified Nursing Assistant 01/2017 to 12/2017
St. Patrick's Manor Framingham, MA
  • Supported patients' daily living needs, including feeding and bathing.
  • Changed sterile dressings.
  • Assisted with patient transfer and ambulation, and transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Maintained sanitary residents' and program rooms.
  • Turned and positioned patients to maintain comfort and minimize problems.
Personal Care Assistant 05/2009 to 07/2015
Cerebral Palsy of Massachusetts Framingham, MA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Education
GED 2017 Joan Brack Adult Learning Center - Framingham, MA
This resume is created in 7 minutes.
Summary

Customer Service Manager with experience in customer relations, people leadership, and process innovation. Educated in management, communications, emotional sensitivity and computer operations.

Skills
  • Learner
  • Ideation
  • Communication
  • Strategic
  • Adaptability
  • Microsoft Office 
  • ​Novice LEAN Project Manager
  • Time management
  • Project management
  • Data analysis
Education
2023
Bachelor of Science: Computer Science Columbus State Community College Columbus, OH, United States
Experience
05/2016 to Current
CSE Account manager Discover Financial Services New Albany, OH
  • •Demonstrate mastery of customer service by maintaining high results.
  • •Restore customer relations by providing powerful alternative solutions or initiating dispute claims.  
  • Assisted with staff training & development of new agents as a peer mentor, ambassador, and participant of the coach pool.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Developed cultural improvements to assist with driving an increase in stats.
09/2015 to 05/2016
Certified Trainer Panera Bread Bexely, OH
  • Cross-train and council new associates on Panera Bread culture and policy.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
06/2012 to 01/2015
Web Design & Conceptual Artist Self Employed Reynoldsburg, OH
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Optimized and designed usable interfaces for customer applications.
  • Managed contracts to identify and create customized designs to meet customer requirements
10/2011 to 05/2012
Assistant to HR The Durable Slate company Columbus, OH
  • Interviewed, hired and trained new customer service representatives.
  • Served as the main liaison between employees and management.
  • Improved service quality and increased sales by developing a strong group of employees to exceed in their roles within the company.
  • Resolved customer questions, issues and complaints.
This resume is created in 7 minutes.
Professional Summary

Motivated Fitness Instructor/Personal Trainer looking for a new career and challenges. Safety focussed with great interpersonal skills, works well individually or in a team environment.

Skills
  • Healthy lifestyle role model
  • Extensive knowledge of health and wellness
  • High attention to detail
  • Excellent time management
  • Self Motivated
  • Great public relations skills
  • Team player
  • Strong focus on safety
Certifications
  • Open manual drivers license 
  • MSMWHS212 - First response fire
  • RIWHS204D Work safely at heights
  • MSMWHS216 Operate breathing apparatus
  • Operate light vehicles in the field (4WD)
  • Confined Space ;

       - MSMPER200 Work in accordance with an issued permit

       - MSMWHS217 Gas test atmosphere

       - RIIWHS202D Enter anc work in a confined space.


  • Plant operator tickets;    

        - RIIHAN309E Telehandler

        - RIIMPO317E Roller

        - RIIMPO318E Skid Steer

        - RIIMPO320E Escavator

        - RIIMPO321E Front end loader

        - RIIMPO323D Dozer 

  • Standard 11 (willing to complete prior to employment)
  • HR License (willing to complete prior to employment)
  • Current Senior first aid & CPR
  • Certificate III Fitness
  • Certificate IV Fitness 
  •  Level 1 strength and conditioning coach ASCA
  • Certificate III Security Operations 

        - Canine Handler 

        - Close Personal Protection 

        - Cash in transit (firearms)

  • Construction White Card
Work History
Self Employed/Subcontractor Personal Trainer 01/2015 to 2019
Corporate Box Ipswich Bundamba Qld
  • Created personal training programs that addressed specific injuries or health problems.
  • Worked with clients to improve their overall endurance, strength, flexibility and balance.
  • Consistently met daily group fitness/kickboxing class attendance goal of 15 participants.
  • Scheduled and conducted fitness orientation appointments with new members.
  • Designed customized client programs to meet individual fitness needs.
  • Served as a point of reference for fitness expertise within the club.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Freight Handler 11/2014 to 06/2016
StarTrack Darra Qld
  • Unloading and loading containers in a fast passed environment 
  • Instruction of warm-up and safe lifting techniques for fellow employees 


Group Fitness Instructor 06/2014 to 01/2015
Ipswich Outdoor Fitness Various Locations (Ipswich Region)
  • Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes.
  • Designed customized client programs to meet individual fitness needs.
  • Consistently met daily group fitness class attendance goal of 20 participants.
  • Taught 10+ group classes, including boxing, kickboxing, bootcamps and cycling per week.
  • Managed advertising and marketing campaigns to increase class numbers and revenue 
  • Designed and implemented 8 & 12 week weight loss challenges. 


Security Canine Handler 03/2012 to 02/2014
Sargent Security Various Locations
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Hobbies
  • Muay Thai
  • Kick Boxing
  • Boxing 
  • Yoga 
Education
Certificate 3&4 : Fitness 2015 Fitnance - Brisbane
  • Continuing education in Strength and Conditioning
  • Amateur Boxing Coach
  • Profession Kickboxing Coach 

Certificate 2&3 Security Operations Green and Gold - Gold Coast Qld
This resume is created in 7 minutes.
Summary
I have 5 years experience with customer service all from 4 different jobs. I love to help people and I have worked with individuals one-on-one being a personal trainer. I'am well versed in my communication and personable skills. I feel that I'am a "people-person".
Skills
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Excellent verbal communication
  • Professional appearance
  • Customer-oriented
  • CPR and First Aid certified
  • AED certification
  • Fitness programming specialist
  • Outstanding physical stamina
  • Calm under pressure
  • Fluent in Spanish
  • Basic math
Experience
02/2017 to 09/2017
Certified Personal Trainer Xperience Fitness Brookfield, Wi
09/2016 to 01/2017
Cashier Dick's Sporting Goods Wauwatosa, WI
07/2015 to 09/2016
Cashier Metro Market Brookfield, WI
05/2015 to 07/2017
Firefighter Butler Fire Department Butler, WI
04/2015 to 08/2015
Stocker/Cashier/Garden Center Worker Stein's Gardens and Gifts Brookfield, WI
04/2013 to 08/2014
Zoo Worker 1 Milwaukee County Zoo Milwaukee, WI
Education and Training
2017
Fire Protection Technician Waukesha County Technical College Pewaukee, WI
2015
Brookfield East High School Brookfield, WI Kristen Simek: (former teacher)Matt Malett: (former high school basketball coach)Beth Chapin: (former teacher)Sarah Stoecker: (former teacher

2017
ISSA Personal Training Certification
Interests
Sports, weight lifting, music, learning, helping people, working outdoors
Activities and Honors
I attended the Firefighting Explorers program for high school students of the Menomonee Falls Fire Department. The classes were every other Sunday including classroom discussion, field trips, and real life obstacles to prepare me for the actual job. (9/2013-2015)
 
Volunteer Firefighting for the Village of Butler (training once a week) 
 
Writing letters to soldiers of America to support them on Christmas Day
 
Hunger Task Force- Filled and carried boxes with food; help people in need
 
Uihlein Soccer Park- Controlled parking, chased after soccer balls, picked up equipment
 
High School:
Freshman Year: Track, Baseball, Football, Basketball (2011-2012)
Sophomore Year: Football, Basketball, Baseball (2012-2013)
Junior Year: Varsity Basketball and Baseball (2013-2014)
Senior Year: Varsity Basketball (2014-2015)
Languages
  • Bilingual Spanish/English

Additional Information
  • Personal Interests: Sports, weight lifting, music, learning, helping people, working outdoors