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Professional Summary
Results-oriented professional adept at applying innovative, entrepreneurial thinking to creatively identify and resolve issues in a timely manner.
  • Customer service
  • Public Relations
  • Event Planning
  • Fitness and Training
Work History
Fitness Instructor And Personal Trainer, 10/2016 to 09/2017
Blink Fitness New York, NY
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
  • Explained exercise modifications and contraindicated movements to participants with a history of injury.
  • Explained the use of exercise equipment to all participants, prioritizing safety at all times.
  • Developed safe and effective exercise programs for all members.
  • Assessed individual progress and suggested appropriate changes.
  • Immediately reported any damaged or broken equipment.
  • Explained class objectives and rules.
Public Relations, 10/2013 to 10/2016
Walt Forsaken MC, LLC New York, NY
  • Articulated audit findings, risks and detailed recommendations to upper management.
  • Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
  • Gathered data for internal audits through interviews, financial research and downloads.
  • Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.
Bachelor of Arts: LIU Center for Physical Rehabilitation/ PT Clinic - NY
.: Material Storage & Handling Specialist, 1
United States Army - Fort Campbell, KY
This resume is created in 7 minutes.

I am a 25+ year experienced and client focused professional with strong leadership and relationship-building skills.  I have extensive RMIS experience in identifying the needs of diverse customer situations while cultivating strong partnerships.  I possess a significant record of achievement in building and motivating dynamic teams. I provide strategic value to customers while leveraging trends in customer industries/marketplaces to shape solutions.  

Key Skills

Client Service

  • Energetic work attitude
  • Strong verbal and written communication skills
  • Highly committed to customer satisfaction
  • Staff development
  • Training and mentoring

Technical Proficiencies

  • Windows, Microsoft Office Suite, Mac OS X
  • Salesforce (CRM), Cloud Based Computing
  • IBM Cognos BIA, Report Studio (Novice)

Account Management

  • Proven ability in prioritizing and accomplishing tasks
  • Strong computer and interpersonal skills
  • Ability to make decisions independently as well as work in team environment.
  • Data Management

Sales & Marketing

  • Multi-media marketing
  • Prospecting
  • Brand Development
  • Web Design
Work History
Client Service Manager Dec 2015 to Current
Riskonnect Chicago, IL
  • Share best practices with team members to enhance the quality and efficiency of client support and contribute to the knowledge base.
  • Provide prompt and complete resolution of business issues that have been escalated.
  • Develop and execute plans to address client satisfaction gaps.
  • Advocate client's needs in team and management discussions.
  • Solicit client feedback to determine employee performance.
  • Empower team members to deal with client concerns and enabling them to address clients' changing needs.
  • Developed and implemented tools to help with department efficiency in handling requests and working with other groups within the organization. 
  • Interviewed, hired and trained new client service staff.
  • Supported assigned sales team on accounts handled by my team to expand the revenue through upsells.  
Account Manager Jun 2015 to Current
  • Manage and support accounts to ensure client satisfaction and success with Riskonnect applications.
  • Provide timely account status reporting to both clients and management.
  • Engage with client business stakeholders to drive client success.
  • Proactively identify application solutions and enhancements.
  • Establish strong relationships with internal resources.
  • Develop, prepare, and nurture clients for advocacy.
  • Work with clients to establish / define goals, or other key performance indicators and aid the customer in achieving their goals.
  • Diagnose and anticipate customer needs, craft potential solutions, establish product value with customers and follow up to ensure customer success.
  • Create, review, inter-operate and deliver customer facing reports while utilizing this information to strengthen client relationships.
  • Serve as the knowledge expert within assigned clients regarding relationship management and best practices.
  • Build an understanding of client's business challenges and operational requirements, ensuring that the voice of the client is incorporated at all levels of planning from the product roadmap and development through implementation and maintenance.
  • Efficiently respond to client issues and needs. Generate solution options while balancing the client's demands with other product development priorities.
Zumba Fitness Instructor Mar 2012 to Jun 2015
Zumba Fitness Lombard , IL
  • Provide comprehensive one-on-one educational fitness classes to promote health and fitness through realistic goal setting and education.
  • Designed each class to match the skill and fitness levels of all participants.
  • Increased class attendance by 50% through class promotions, email marketing campaigns and local presence at industry related events.
Marketing Director/Salon Manager May 2005 to Dec 2014
Salon DIVINO Downers Grove , IL
  • Developed, implemented and monitored marketing & partnership programs to help increase new business and improve client retention.
  • Grew new business by 15% and improved client retention by 5%.
  • Designed and maintained company website.
  • Generated statistical/analytical reports using Millennium salon software.
  • Facilitated orders, marketing materials and training with distributors & manufacturers.
  • Filed quarterly sales tax reports.
Independent Beauty Consultant & Branch Manager Apr 1998 to Jun 2015
Jafra Cosmetics Lombard, IL
  • Consultative selling of high-end beauty products.
  • Increased new business by 35% annually.
  • Successfully increased reorder business by 30% and Central Branch by 50%.
  • Increased brand awareness through email marketing, Google AdWords, social media and local presence at industry related events.
  • Mentor team members through training and recognition.
Account Manager May 1993 to Oct 2002
Risk Sciences Group Schaumburg, IL
  • Implementation and daily support of RMIS for client users.
  • Managed large corporate clients such as: The St. Paul Companies, Koch Industries, Caliber Systems, Montgomery KONE & Superior Services.
  • Consistently exceeded client expectations by providing the highest level of quality service.
  • Marketed prospects with sales staff.
Liability Claims Adjuster, Lead Adjuster & Senior Adjuster Jan 1989 to Apr 1993
Crawford & Company Schaumburg, IL
  • Multi-level claims handling, client reporting, and litigation management for large Corporate clients such as: Hyatt, Pepsi, American Express & Whitman Corporation.
  • Accountable for quality and production of three adjusters in dedicated claims unit.
  • Attended industry related training (AIC) and achieved industry related designations (ARM) & (SM).

Associate in Risk Management, ARM (industry designation) - May 1997

Supervisory Management (program completion) - April 1993

Volunteer Activities

Healthy Lombard (Secretary),  2014-2016

American Cancer Society|RelayForLife (Zumba Fitness Instructor), 2013-2015
This resume is created in 7 minutes.
Fitness Instructor equipped with the motivational skills and technical training necessary to engage clients and achieve results. Certified Fitness Instructor skilled in helping clients realize that they hold the key to their own success. Promotes activities and coping methods that transform unhealthy habits and fuel healthy minds and bodies.
  • CPR and First Aid certified
  • Wellness coach
  • Yoga instructor
  • Cycling Instructor
  • AED certification
  • Fitness equipment expertise
  • Weight training expertise
  • Strong organizational skills
  • Courteous demeanor
  • Telephone inquiries specialist
  • Adaptive team player
  • Opening/closing procedures
  • Fitness programming specialist
  • Personable and friendly
  • Responsible
  • Dedicated
  • Certified ACE Group Fitness Instructor ( in house YMCA)
  •  Figure Body Building coach
Education and Training
High School Diploma: General Studies Morse High School San Diego, CA
Activities and Honors
Member and Captain of the Marching Drill team and Band Unit.
10/2013 to Current
Fitness Instructor South Bay Family YMCA Chula Vista, CA Lead instructor in Indoor Cycling and a variety of group exercise classes. Prepared teaching area for each class and returned all equipment to storage at the end of class. Set up equipment, tested microphone and selected music prior to each class.
07/2004 to 08/2017
Recreation Specialist (Fitness Instructor) Morale Welfare Recreation San Diego, CA Meet/Greet all facility guest to build rapport and make our guest feel comfortable. Cleaned and organized studio after each group fitness class. Lead instruction for a variety of group exercise classes and Naval Commands. Demonstrate and coach a variety of gym activities.Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. Prepared teaching area for each class and returned all equipment to storage at the end of class.
08/1990 to 01/2002
Retail Sales Consultant JC Penney National City, CA Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by [number]%. Placed special merchandise orders for customers.
This resume is created in 7 minutes.
Education and Training
Virginia Tech Blacksburg, VA Bachelor of Science HNFE Human Nurtrition Food and Exercise HNFE Human Nurtrition Food and Exercise
02/2012 - 04/2017
T-rex College Park, MD Data entry specialist
  • Performed in depth analysis of data & prepared periodic reports using MS Excel, Power Pivot.
  • Performed the Data Accuracy, Data Analysis, Data Quality checks before and after loading the data.
  • Transfer data from paper formats into computer files or database systems using keyboards, datarecorders or optical scanners
  • Created spreadsheets via excel and submitted reports to management as it related to there business workflow.
06/2009 - 08/2012
Sparks Personnel Fairfax, VA Remote Customer Service Representative
  • Worked remotely, Identified prospective customers using lead generating methods, & using the CRM software system
  • Accountable for developing, maximizing and maintaining long term relationship with potential and existing clients in order to enhance customer satisfaction, customer retention, and company accounts
  • Customer Services via phone and front desk, billing inquiries, new customer enrollment, sales/marketing, troubleshoot technical issues,
11/2007 - 07/2010
Turbo Tax Dupont Circle, Washington DC Remote Customer Service Specialist
  • Temporary assignments for tax company, answering customer questions related to tax filing, forms, assisting with accessing account online, password reset, and managing email inquires.
  •  Assisted in website navigation
09/2007 - 06/2009
ADT Blacksburg, VA Remote Sales Representative
  • Proactively reach out to target prospects, identify and complete registration for inbound leads
  • Worked with marketing team to execute email campaigns and setting/coordinate customer callbacks
  • Generated new sales opportunities through inbound lead follow-up  
  • Worked with marketing team to execute email campaigns and setting/coordinate customercallbacks 
  • Generates additional sales revenue by cross-selling and up-selling to current customers while consistently met and exceeded monthly sales goals.
07/2007 - 07/2009
AT&T Blacksburg, VA Chat Agent
  • Provided customers with product recommendations as well as produced over $75,000 in revenue for the time I was at the job
  • Resolved customer issues via chat to help answer their questions and concerns in a timely manner.
  • Assist customers with billing and payments
  • Use a live web chat format to communicate with multiple customers at once, for multiple clients at once
  • Create Daily/Weekly production reports.
06/2007 - 06/2009
Virginia Tech Blacksburg, VA Computer Lab Technican
  •  Ensure that computers, terminals, printers, and other peripherals are in operating order
  • Supervise computer labs and oversee student computer operations
  • Perform minor maintenance when necessary 
  •  Assisted students with basic computer issues or problems 
VT fitness instructor
  • Work as a group instructor teaching students and staff.
  • Instruct body pump, cardiovascular exercises, weight lifting and abdominal exercises.
  • Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.
VT Person Trainer
  • Perform fitness assessments including body fat composition, strength, flexibility and cardiovascular function.
  • Develop an exercise program for the participant based on fitness assessment results and the participant's personal goals.
Alrington Office Manager
  • Communicate with customers, employees, and other individuals to answer questions.
  • Answer telephones, direct calls, set appointments and take messages,Maintain and update filing, inventory, mailing, and database system, either manually or either using a computer.

Windows 10, MacOS, Data Analysis, Microsoft excel, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Spreadsheets, Skilled at operating computerized cash registers, scanners, and affiliated POS System, Strong verbal and written communication skills, Typing speed:60 WPM


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