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Summary

With over 20 years with an excellent work ethic offering an extensive background as a Manager, reception, customer service, sales, client relations and debt recovery. Self-directed and motivated team player who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously and passionate about helping customers / clients / members by creating a satisfying experience.

Qualifications
  • CPR Certified
  • Level 2 First Aid
  • Working With Children
  • Austswim Teacher of Infant & Preschool Aquatics
  • Austswim Teacher of Swimming & Water Safety
Skills
  • Experience in recruiting, training & motivating staff
  • Excellent written & verbal communication skills
  • Ability to think outside the square
  • Adapt to change quickly
  • Have a welcome & bright disposition
  • Enjoy working with people
WORK HISTORY
Mendelsons Lawyers Debt Collector 02/2020 to 04/2020
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Reviewed accounts to determine payment plan compliance.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Jump Swim School Manager / Reception 10/2018 to 01/2020
  • Greeted and assisted all customers daily in high-traffic environment
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Responded to customer concerns and issues in person by phone or email
  • Managed and controlled office supply inventory
  • Scheduled appointments based on swimming availability
  • Created appropriate learning environments for parents and students
  • Evaluated students' performance and issued progress reports
  • Provided first Aid when needed
Geelong Grammar School Swim School Coordinator 02/2018 to 06/2018
  • Responded to telephone inquiries from clients, vendors and the public
  • Report to supervisor on duty before shift starts
  • Differentiated instruction according to student ability & skill level
  • Worked outside normal hours to be available to answer parent and student questions
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Prepare area for each class & return all equipment to storage at the end of each class
  • Welcomed guests and clients in an upbeat and friendly manner
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company
  • Managed daily office operations
Paul Sadler Swimland Swim Instructor 01/2012 to 12/2016
  • Conducted swim lessons for infants to high school swimmers of varied group sizes & teaching ratios
  • Provide constant surveillance of swim school members to secure safety in the event of emergency
  • Interact with parents daily & provided feedback
  • Contact prospective & current clients regarding services & scheduling
  • Prepare & maintain required records & reports
  • Provide emergency care & treatment when required until the arrival of Emergency Services
LORNA JANE Store Manager 05/2009 to 12/2011
  • Worked closely with the Area Manager to formulate and build the store brand
  • Completed staff roasters according to company and payroll policies
  • Setting individual team member KPI's
  • Reorganized the sales floor to meet company demands
  • Delivered daily team briefings
  • Supervised staff engaged in sales, inventory-taking and cash handling
  • Addressed customer inquiries and resolved complaints
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
FERNWOOD FITNESS Membership Sales Coordinator 06/2006 to 05/2009
  • Worked as a team member to provide the highest level of service to customers
  • Recommended and helped customers select memberships based on their needs
  • Maintained productive relationships with new and existing customers through exceptional follow-up
  • Informed customers about sales and promotions and discounts in a friendly and engaging manner to ensure high customer retention rates
  • Assisted management with staff meetings with sales reports
  • Managed wide variety of customer service and administrative tasks to resolve member issues quickly and efficiently
  • Refunded money and adjusted membership accounts
Referees

Available on request

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Professional Summary

Enthusiastic case manager skilled at providing counseling and advocacy to a diverse population. Experienced in crisis management and adept at maintaining clinical and legal documentation. Possesses a strong working knowledge of psychology, social services, and the legal system.

Skills
  • Well-versed in mental health, trauma-informed care, and motivational interviewing 
  • Outstanding interpersonal skills
  • Collaborative team member
  • Excellent at building rapport with clients 
  • Skilled in clinical documentation and Medi-Cal billing 
  • Microsoft Office, Excel, and PowerPoint proficient 
  • Experienced in crisis prevention and management 
Experience
08/2017 to Current
REACH Case Manager Caminar for Mental Health － San Mateo, CA
  • Managed a caseload of 10+ adults with co-occurring mental health diagnoses
  • Provided clients with intensive case management services, by assisting them in obtaining housing, employment, and connecting them with community resources
  • Performed client assessments and created treatment plans based on client's diagnoses and goals
  • Provided clients with mental health rehabilitation and counseling services, while utilizing motivational interviewing and trauma informed care
  • Supported clients in developing adult living skills 
  • Maintained client records, documented progress notes, and billed Medi-Cal
  • De-esclated client crises
  • Accompanied clients to medical appointments, psych appointments, court hearings, and housing eligibility interviews
  • Maintained good rapport with community providers, law enforcement, and family members
  • Facilitated weekly music group for clients 
08/2015 to 03/2017
Rehabilitation Specialist (In-Home Counselor) Family Care Network, Inc. － San Luis Obispo, CA
  • Provided cognitive behavioral interventions and counseling to youth aged 3-18
  • Worked with victims of trauma who experienced severe mental health and substance abuse disorders
  • Collaborated with psychiatrists, therapists, and social workers regarding the treatment of each client
  • Transferred skills to client family members and caregivers
  • Transported and accompanied clients in foster care to family visits, doctor's appointments, and supervised activities
  • Modeled adult life skills for transitional-aged youth and performed wellness checks
  • Prepared and approved case notes and insurance documentation
  • Wrote suspected child abuse and incident reports
  • Practiced crisis intervention techniques in order to de-escalate clients during emergencies
04/2013 to 06/2014
Intern/ Youth Mentor The Bakari Project － San Luis Obispo, CA
  • Served as a mentor to at-risk youth aged 14-17
  • Modeled and taught life skills such as job readiness and financial management 
07/2009 to 10/2013
Lifeguard/ Swim Instructor Fairbrae Swim Club － Sunnyvale, CA
  • Supervised pool patrons while promoting a healthy and safe work environment
  • Created and taught lesson plans for each individual swimmer and evaluated their progress
Education and Training
2016
Bachelor of Science: Psychology California Polytechnic University － San Luis Obispo, CA Concentration in Family and Counseling Psychology
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Experience
06/2016 to 07/2016
STUDY ABROAD National Taiwan Sports University
  • University of Georgia study abroad opportunity.
  • Observed theories and techniques used in traditional Chinese medicine.
  • Experienced cultural diversity of Taiwanese sports.
  • Studied the theory and use of trigger point techniques and acupuncture.
05/2016 to 08/2016
J Robinson Intensive Wrestling Camps
  • Administered skin checks for high school athletes.
  • Provided first aid and was a first responder.
  • Transported athletes requiring medical attention to local hospitals.
  • Communicated with athletes, camp counselors, doctors and other medical personnel, hospital administration, and parents.
05/2015 to 05/2017
  • American Red Cross CPR and AED Adult & Infant Certification 05/2015 American Red Cross First Aid Certification.
08/2013 to Current
  • Women's Ultimate Frisbee Team.
08/2013 to Current
Fitness Coordinator
06/2013 to 08/2013
Swim Instructor EXTRACURICULAR ACTIVIES
08/2012 to Current
Student Athletic Trainer University of Iowa
  • 3rd year and 2nd year I extensively with University of Iowa Women's field hockey and football teams 1st year rotations included all Men's and Women's sports teams Have experience using Catapult and Player Tech technologies Assisted Strength and Conditioning staff.
08/2012 to Current
Office Assistant University of Iowa Athletic Facilities
08/2012 to Current
Education
05/2017
Bachelor of Science
Athletic Training: American Sign Language University of Iowa American Sign Language 05/4.00
Skills
Chinese, CPR, First Aid, personnel, Taiwanese
This resume is created in 7 minutes.
Professional Summary
 Dedicated, Energetic, and Friendly! I am successful at collaborating with students, teachers and parents. Strong communication skills and decision-making ability.
Skills

  • Creative and innovative
  • Social media engagement
  • Head Start program familiarity
  • Lifeguard training
  • Emotionally supportive
  • Positive and optimistic
  • People-oriented
  • Strong time management
  • Organized
  • Strategic thinker
  • Excel
  • Word
  • First Aid and CPR Certified
  • Knowledge of behavioral disorders
Education
Bachelor of Arts: Mass Communications, 2016
 Tougaloo College - Jackson, Mississippi
Master of Arts: Strategic Communications, 2018
 Liberty University - Lynchburg, Virginia
Work History
Graduate Teaching Assistant, 07/2016 to 08/2017
 Liberty University – Lynchburg, VA
  • Advised students on academic plan and course selection.
  • Assisted head faculty member with classroom instruction material, exams, and record keeping
  • Guided the development and training of the new graduate assistants
  • Lead, supervised, and planned undergraduate laboratory experience
  • Corresponded daily with students through inter-campus communication via email and Blackboard
  • Responsible for grading assignments, class participation, and exams
  • Managed course content through online Learning Management Systems
  • Designed and maintained individual course sections via Blackboard
  • Provided students with one-on-one tutoring and regular out of class assistance
Social Media Coordinator, 01/2014 to Current
 Kirkland Educational Consulting Firm – Madison, Mississippi
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Initiated market research studies and analyzed findings.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Coordinated and participated in promotional activities and trade shows.
  • Ran the company's social platforms such as  Facebook, Instagram and Snapchat.
  • Coordinated events and travel events
  • Coordinated photography, video, and graphics creation for effective merchandising.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
Swim Instructor, 06/2012 to 05/2016
 YMCA – Jackson, Mississippi
  • Taught Tots 2-5 year olds how to float, paddle and kick across the pool on their own
  • Coached different level swimmers (Level I-II & V) on proper technique on all 4 strokes
  • Prepare and maintain required record and reports, working on the administration paperwork in registration days
  • Trained in-pool safety instructions and provided special attention to those who experienced difficulty learning
  • Noted swimming level of students, developed lesson plans, conducted swimming lessons, and performed weekly evaluations to determine progress and swim meet placement
  • Reported students' progress to parents and coaches
  • Successfully interacted in a diverse environment, maintained a professional demeanor, and established good relationships with the students, parents, and coaching staff

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