Assistant Restaurant Manager resume examples

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Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Successful track record of building repeat clientèle.
Skills
  • Skillful menu development
  • Supply ordering ability
  • Kitchen management
  • Proficient in customer service
  • Service-oriented team player
  • Management and leadership experience
Work History
Assistant Restaurant Manager, 01/2015 to 01/2018
Lucky Otter – Asheville, NC
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Guest Service Specialist, 06/2013 to 01/2015
Buffalo Wild Wings – Asheville, NC
  • Provided excellent customer service
  • Relayed orders to bar and kitchen quickly and accurately.
  • Assisted in creating a bi-weekly work schedule for all serving and hosting employees.
  • Answered telephone calls and responded to inquiries.
  • Trained new employees
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed
Education
Bachelor of Science: Health Management, 2015
Western Carolina University - Cullowhee, NC
High School Diploma: Chase High School - Forest City, NC

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Professional Summary

Masters Degree in International Hotel Management and Certified Sommelier. An energetic and resourceful professional with operation management experience and exceptional people skills. Versed in multi-task oriented, client-focused and an attention to details professional with 10 years in the 5-star hotels.

Skills
  • Customer Service Focus
  • Dedicated Team Player
  • Digital Marketing & Strategy
  • Strong Leadership & Interpersonal Skills
  • Employee Training
  • Event Planning
  • MS Office/Mac OS
  • POS system:Micros, Infrasys, TMS
Work Experience
Assistant Restaurant Manager
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Four Seasons Place/ Mar 2018 to May 2018
  • Assisted Outlet Manager with pre-opening projects
  • Developed short and long term outlet promotions
  • Finalized restaurant concepts & equipment
Assistant Manager (in charge) of casual dining
Singapore Barnacles / Casserole Restaurant of 200 seats Shangri-La Rasa Sentosa/ May 2011 to Mar 2013
  • Assisted Restaurant Manager, supervised restaurant operations including when absent. 
  • Coordinated, planned and managed 5-10 events monthly. 
  • Managed 10-15 full-time employees and drove to achieved or exceed budgeted revenue. 
  • Trained new and existing employees accordingly on service standards, safety procedures and food safety.
  • Mentored 2-3 senior employees for succession plans.
  • Scheduled and approved employee time off and handled employee concerns.
  • Efficiently resolved guest problems or concerns to their satisfaction.
  • Continually and consistently took guests feedback for service quality improvement.
Service Leader of casual dining restaurant
Singapore, (Barnacles Restaurant) Shangri-La Rasa Sentosa/ Feb 2011 to Apr 2011 Job summary same as Captain.
Captain of fine dining restaurant
Kuala Lumpur, Lafite Restaurant of 90 seats Shangri-La Hotel/ Jul 2009 to Feb 2011
  • ​Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of bar, wine cellars and front of the house.
  • Optimized profits through wine and beverage sales.
  • Minimized wine spillage and loss of operating equipment.
  • Performed wine, beverage and operating equipment inventory.
  • Supervised restaurant and managed opening and closing shifts.
  • Led 10-15 employees and ensured team grooming and service standards were met.
(Senior) Hostess of fine dining restaurant
Kuala Lumpur, Lafite Restaurant Shangri-La Hotel/ Oct 2007 to Jun 2009
  • Managed guest emails and inquiries promptly.
  • Worked closely with Chef to developed a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items and for Events menus.
  • Responsible for preparing Events menus and floor plans.
  • Implemented systematic table management.
  • Increased and regularly updated customer database weekly.
Hostess of Japanese restaurant
Kuala Lumpur, Zipangu Restaurant of 250 seats Shangri-La Hotel/ Oct 2003 to Aug 2007
Started as waitress in January 2003, and promoted in the same year. Tasks are similar with Lafite hostess without menu planning. 
Educational Background
Master of Arts: Double Degree in International Business and Tourism Management University of Derby & Cesar Ritz United Kingdom / Switzerland Sept 2016- Oct 2017
Bachelor of Arts Les Roches Bluche, Switzerland - Global Hospitality Education Bluches, VS, Switzerland Jan 2016 (6month)
Japanese Language Nichibei Kaiwa Gakuin & Shinjuku Japanese school Tokyo, Japan, Completed immediate level Japanese (N3-N2) (July 2013- Dec 2015)
Languages
Malay: Native
English: Fluent
Japanese: Limited professional

Certifications and Honors
  • Certified Sommelier Level 1 & 2 (Court Master of Sommeliers) 
  • Advanced Beverage Course (ABSS)
  • Eta Sigma Delta (Masters)

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Professional Summary

Dedicated, highly dependable, hardworking assistant restaurant manager with extensive daily planning and operations experience. I love this industry and have worked very hard learning it for 25 years.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor relations.

Banquet management background. Extensive experience catering parties that served more than 150 guests. Setup, floor planning, vendor relations, food ordering, linens, staffing.

Skills
  • Staff scheduling
  • Service-oriented
  • Inventory control and record keeping
  • Dynamic, friendly hostess
  • Strong work ethic
  • Safe-Serv through 2019
  • CPR & Sexual Harassment Certificates
  • Conflict resolution techniques
  • Passion for customer satisfaction
  • Point of Sale (POS) system operation
  • Shop at Restaurant Depot once a week for produce, paper goods, canned goods. I saved the company $40,000 last year
Work History
Assistant Restaurant Manager 11/2011 to 11/2017
Wilshire Royale Inc – 2011 West Olive Ave
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel, bar, banquet and restaurant facilities and services.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Have developed strong relationships with external vendors to obtain the best quality in pricing and product.
  • Conducted timely performance evaluations for all front of house staff.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Received recognition from city of Burbank Tournament of Roses for contributions to the community.
Banquet Manager 11/2011 to 11/2017
Wilshire Royale Inc – 2011 West Olive Ave
  • Organized special events in the banquet facilities, including receptions, promotions and corporate luncheons. Followed BEO's for event, Oversee all aspects of a banquet or event, including set-up, menu selection, food and linen ordering, presentation, serving, special requests and cleanup while focusing on detail and quality presentation.
  • Promoted a positive atmosphere and went above and beyond to guarantee each banquet customer had an exceptional event.

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Professional Summary

Enthusiastic business professional with two years of experience in Banking & Financial Services while pursuing a bachelor's in Finance. Confident go-getter prepared to accept the challenges that come my way!

Education
Bachelor of Business Administration : Finance University of Texas Arlington - Arlington, TX 01/2015-05/2019


  • GPA: 3.35
  •  Consistenly attained the Dean's List for multiple semesters with a 4.0 (Summer 2017, Fall 2017, Spring 2018) which required a minimum of 3.5 per semester
Work History
Bank Teller Fort Worth Community Credit Union - Bedford, TX 05/2016 - Current
  • Initiated strategies to develop and expand sales of services to existing customer which resulted in a 20% increase in annual revenue.
  • Organized and removed online banking files no longer in use.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Continued education on current banking products and services through Credit Union National Association (CUNA).
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Assistant Restaurant Manager Schlotzsky's - Pantego, TX 06/2014 - 05/2016
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while providing efficient customer service.
  • Prepared for and executed new menu implementations.
Honors & Activities
  • Currently a volunteer for Mission Arlington
  • Member of Young Americans for Freedom (YAF)
  • Member of the Pre-Law Society
  • Recipient of the Jack & Doris Fouse Award
  • Study Abroad Ambassador for UT Arlington College of Business

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