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Professional Summary

An analytical, fast-learner with 7+ years of experience in various forms of on-demand customer service. Outgoing, detail-oriented and proficient at building and maintaining professional relationships.

Skills
  • Positive attitude
  • Proficient in critical thinking and conflict resolution
  • Open availability/ flexible schedule
  • Types 80 WPM
Work History
Bridal Consultant, 09/2018 to Current
Bellasposa Bridal & Photography Rancho Cucamonga, CA
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Server/ Baker, 11/2014 to Current
The Cheesecake Factory Riverside, CA


  • Prepared food items
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Consistently offered professional, friendly and engaging service.
Shift Supervisor, 09/2011 to 10/2015
Starbucks Corona, CA
  • Provide excellent service to all customers.
  • Ability to work POS system with ease and accuracy.
  • Knowledge of all products sold and able to describe each in detail.
  • Assist with training of new crew members.

Assistant Manager, 09/2014 to 11/2014
Halloween Hub Corona, CA
  • Scheduling and cash handling.
  • Managing sales.
  • Maintaining store cleanliness.
  • Resolving customer conflicts while providing and maintaining customer service standards.

Intern Paralegal Secretary, 02/2014 to 07/2014
Law Offices of John-Paul A. Serrao Rancho Cucamonga, CA
  • Preparation of documents.
  • Greeting, answering phones, general clerical duties.

Cashier/Court Monitor, 04/2013 to 11/2013
Skyzone Riverside, CA
  • Operated POS system.
  • Monitored court at all times ensuring safety of all visitors.

Teachers Assistant, 10/2010 to 01/2011
ABC Childcare Temecula, CA
  • Supervised 12 1-2 year old children.
  • Coordinated arts and crafts activities for children.
  • Made sure children ate snacks and took naps on schedule.

Education
Associate of Arts: Paralegal Studies, January 2014
Platt College - Riverside, CA
High School Diploma: June 2011
Temescal Canyon High School - Lake Elsinore, CA
This resume is created in 7 minutes.
Summary

Licensed Mental Health Counselor MH #15962 - Highly Motivated Behavioral Health and Trauma Therapist who enjoys working with Children, Teens and Adults. Ready to take on new challenges with up to date trauma training that will enhance the daily lives of children, teenagers and adults.

Skills
  • State of Florida Licensed Mental Health Counselor #15962
  • Telehealth Counseling (NBCC approved, training year - 2020)
  • Excellent Clinical Skills,
  • Crisis Intervention
  • Suicide Prevention
  • Motivational Interviewing
  • Intakes
  • Cutting Edge Training in Trauma to Reduce Psychiatric Symptoms Rapidly
  • Superior Communication Skills
  • Client Centered Therapy
  • Progress Notes
  • 2014 Training by Tom Silver for ethics and hypnotherapy
  • MRI training and understanding of hypnotherapy regarding brain waves
  • Intakes
  • BioPsychoSocial paperwork
  • Cognitive Behavioral Therapy
  • Assessments
  • Relaxation Techniques to Promote Mood Stabilization
  • Treatment Plans
  • Hypnotherapy Training in Trauma for Children, Teens and Adults by Molly Sanford, NBCCH, MSW From November 2014 to November 2018
  • November 2011 to 2014 Training with Dr. Jon Connelly Ph.D, LCSW for Rapid Resolution Therapy for PTSD, Anxiety and Trauma
  • Psycho Education with Helping Clients Understand - How Traumatic Events Affect the Hippocampus and the Amygdala
Education and Training
Capella University - - Minneapolis, MN, USA | | Master of Science Psychology/Specialization in Clinical Psychology, 2011
University of Colorado - - Denver, CO, USA | | Bachelor of Arts Psychology, 2004 Psychology
Professional Experience
Military Family Life Counselor/Mac Dill Air Force | 07/2019 to Current Magellan Health - Tampa, FL

Dedicated to providing the best mental health wellness and care for active duty Military and their family members. Individual Therapy and Family Therapy for men, women, teens and children.

Behavioral and Trauma Therapist | 03/2017 to Current Get Psyched Behavioral Health Services, LLC - Tampa, Florida
  • Https://getpsychedtoday.com/
  • Client Centered Care
  • Outpatient Mental Health Services
  • Work with Adults, Teenagers and Children.
  • Weekly sessions for clienst who suffer with Depression, Anxiety, PTSD, Anxiety, Bi Polar Disorder and ADHD.
  • Specialized Training in Rapid Resolution Therapy, Hypnotherapy to significantly reduce PTSD and anxiety symptoms.
  • Cognitive Behavioral Therapy
  • Motivational Interviewing
  • Complete Assessments
  • Treatment Plans
  • Progress notes
Military and Family Live Counselor | 05/2019 to 06/2019 Health Net/Centene - Tampa , FL

Part Time.

Due to confidentiality, Unable to discuss.

Out Patient Mental Health Behavioral and Trauma Therapist | 01/2015 to 08/2018 Bay Area Behavioral Services - Brandon, Florida
  • Behavioral Health and Trauma Therapist with Medicaid clients
  • Outpatient individual and family therapy.
  • Work with children, Teenagers and Adults weekly sessions.
  • Work with client's who have ADHD, Trauma, PTSD, Anxiety Disorders, Schizophrenia, Major Depression and other mental health disorders.
  • Complete Assessments,
  • Treatment Plans
  • Progress notes
Trauma Mental Health Trauma Therapist - Part time | 01/2018 to 06/2018 7 Summit Pathways - Tampa, Florida
  • Substance Abuse Treatment Center
  • Work with clients inpatient and outpatient to maintain sobriety by using cutting edge Therapeutic techniques to reduce negative emotions triggered by traumatic events.
  • Rapid Resolution Therapy
  • Cognitive Remapping
  • Increase self worth and self esteem
  • Therapeutic techniques used to reduce anxiety and panic attacks
  • Mindfulness
  • Recognizing when the amygdala becomes triggered with negative thoughts and emotions
  • Increase staying in present moment with reduction of being preoccupied with negative thoughts
  • Reduction in Anxiety, PTSD symptoms, Guilt, Shame and other negative psychiatric symptoms
  • Increase autonomy and increase the ability to reduce feelings of anxiety when triggered
  • Clinical Supervisor Joel Bergman - .

     

Behavioral Health and Trauma Therapist | 08/2017 to 06/2018 Chrysalis Health - Tampa, FL

    

  • Behavioral Health and Trauma
  • In Home Mental Health Therapist for children teens and adults.
  • Therapist with Medicaid clients
  • Outpatient individual and family therapy 
  • Work with children, Teenagers and Adults weekly sessions.
  • Work with client's who have ADHD, Trauma, PTSD, Anxiety Disorders, Schizophrenia, Major Depression and other mental health disorders.
  • Psycho Education regarding Trauma and how it affect the amygdala and hippocampus.
  • Psycho Education on how trauma reacts with brain and behavior. 
  • Treatment Plans
  • Progress notes
  • Supervisor Leighann Schaffer, LMHC
  • HR Department #


Behavioral and Trauma Therapist | 04/2014 to 01/2015 Gracepoint/Children's Crisis Stabilization Unit - Tampa, FL
  • Children and teenagers who have suicidal and/or homicidal ideation's.
  • Concentration on trauma- (Emotional, physical and sexual abuse) with mental health symptoms for children and teenagers.
  • Family sessions- Doctor ordered family sessions to create support for both family members and the client.
  • To enhance better communication skills and increase outpatient attendance for continuity of care.
  • Daily Groups - To enhance emotional support, Psycho Education and positive problem solving skills to reduce future hospitalizations.
  • Assisted Case Managers - Community resources when needed for discharge.
  • Progress notes for individual and groups completed on time in an 8 hour day.  Human Resources -
     
Discharge Planner and Baker Act Coordinator | 05/2014 to 10/2014 PRN Emergency Screener, Discharge Planner and Baker Act Coordinator - New Port Richey, FL
Emergency Screener | 05/2014 to 10/2014 BayCare Behavioral Health/ISU - New Port Richey, FL
  • Completed admission documentation
  • Admission Diagnosis
  • Bio-Psycho-Socials
  • Intake FARS/Outcomes.
Discharge Planner | 05/2014 to 10/2014 Bay Care Behavioral Health/ISU - New Port Richey, FL
  • Scheduled Outpatient Appointments for
  • Med Management 
  • Mental Health Therapy with Bay Care and other mental health organizations.
  • Discharge FARS, Outcomes and Treatment Plans Completed.
  • Human Resources
Mental Health Therapist In Home | 02/2014 to 04/2014 Grace Point Mental Health - Tampa, Florida
  • Orientation for in home therapy
  • Program was canceled for in home therapy.
In Home Mental Health Behavioral Therapist | 04/2012 to 06/2013 Family Preservation Services - Tampa, FL
  • Worked in a home setting with adults, adolescents and children
  • Weekly Therapy sessions
  • Crisis Intervention
  • Parenting skills effective training to reduce conflicts among family member and incorporating healthy problem solving skills and healthy boundaries. 
  • Reduced crisis situations in the home
  • Better teamwork among family members
  • Clients understanding of effective mental health treatment.
Case Manager | 01/2007 to 04/2012 Manatee Glens Medication Clinic - Bradenton, Florida
  • Case Manager for Psychiatrists and ARNP's in the Medication Outpatient Clinic
  • Case Load 650 clients
  • Maintained State Paperwork FARS, CFARS and Outcomes
  • Treatment Plans
  • Intake for new clients
  • Referrals for housing, financial assistance and mental health therapy
  • Crisis intervention and de-escalation techniques when needed
  • Human Resources
Therapist Intern | 11/2010 to 10/2011 Rape Crisis Center and Manatee Glens Inpatient Hospital
  • Therapist Intern - 1,000 hours Practicum Training for the State of Florida
  • Individual therapy; weekly sessions for rape crisis clients
  •  Different models of therapy used to help clients reach a higher potential within themselves
  • Intakes,
  • Treatment Plans
  • Bio-Psycho-Socials
  • Progress notes
Assisted Living Coordinator | 06/2006 to 11/2006 Westminster Shores - St. Petersburg, FL
  • Client Centered Care for the Residents
  •  Encouraged Teamwork
  •  Adhering to State Regulations for the State of Florida and designated levels of care including hospice
  • Trained and hired 25 CNA's and Nurses.
  • Supervised and Managed 65 room for the elderly
  • Budgeted around the clock care
Assisted Living Coordinator | 02/2005 to 04/2006 Brighton Gardens/Sunrise Senior Living - Northridge, CA
  • Managed round the clock care for 90 senior residents
  • Adhering to state of California facility standards and designating levels of care, including hospice
  • Assessed care plans for new residents
  • Directed family meetings to assist with resident issues
  • Hired, trained, and scheduled 30 care managers
  • Employee training sessions on new techniques, procedures and information
  • Trained staff of 30 caregivers
  • Budgeted 115 hours per day of staffed 'round the clock care
  • Encouraged Teamwork among all staff.
Mental Health Counselor | 03/2001 to 02/2003 Jeffeson Mental Health Center - Outpatient - Denver, CO
  • Counseled short-term in-patient client who transition for a short time to group homes.
  • Worked with client's who were experiencing Depression, OCD, Schizophrenia
  • Progress notes
  • Ensured stabilization of medication for clients for shift
  • Monitored patient's moods and reported behavior patterns to psychiatrist
  • Counseled long-term residents when needed
  • preparing for eventual independence under the direction of a behavioral therapist
  • Monitored up to 10 patients in recovery per group home, living in 8 different residencies
  • Monitored client's and documented prescription medication intake
Mental Health Worker | 07/1997 to 02/2001 Cedar Springs Hospital - Colorado Springs, CO
  • Conducted one-on-one and group counseling with adults and children
  • Responded to suicide potential
  • Held group information sessions regarding behavior modification
  • Monitored patients and safety checks every 5 to 15 minutes
  • Counseled 8-12 adults and up to 12 children per day under the supervision of a behavioral therapist
  • Worked with teenage sex offenders for treatment
  • Worked on the behavioral units for teenagers both male and female
  • Core Qualifications
  • Crisis Intervention
  • Effective Treatment Plans
  • Intakes
  • Trauma Therapy
  • Assessments
  • Bio-Psycho-Socials
  • Progress Notes
  • Solution Focused
Assessor/Trauma Therapist | 06/2018 Chrysalis Health - Tampa, FL
  • Mental Health Assessments with  children,  teens and adults  for in home Mental Health Therapy services and/or  Substance Use/Abuse Therapy services.
  • For Assessor to complete a  Bio-Psycho-Social on Intake  to gather in-depth information to determine and provide either a provisional and differential Mental Health diagnosis.
  • For Assessor to complete  A Master Treatment Plan on each  client during the assessment.
  • Weekly Therapy Services with clients with private insurance.
  • Complete DLA paperwork for client's
  • Different successful Mental Health and Trauma Therapy modalities used with client to reduce psychiatric symptoms effectively.
  • Weekly Therapy Sessions with Children, Teens and Adults .
  • Updated Treatment Plans every 6 months.
  • Clinical Supervisor Alicia Divico


Accomplishments
  • Molly Sanford, NBCCH, LCSW - Assist with coordinating national conference seminars for Bi annual training with mental health and medical clinicians for cutting edge trauma techniques called Cognitive Remapping for children, Teenagers and Adults (December 2012 - Present).
  • Ghazal Omid - International Human Rights Activist working with 8 Burned Iranian Children. First burned Iranian Teenager flown to Galveston TX at no cost for reconstructive burn surgeries at Shriner's Hospital. Coordinated donations with Walmart and several cab services to help provide transportation, clothing and household items along with bedding while staying in Galveston TX for the next 7 months (Sept 2016 - March 2017)
  • Consulted Serve and Protect in Nashville TN to use mental health trauma trained therapists nationwide for law enforcement officers who suffer with Post Traumatic Stress Disorder and other psychiatric symptoms related to trauma. (2011)
  • Ft. Logan State Psychiatric Hospital Denver, CO. Volunteered. (1994)
  • Red Rocks Community College - Denver, CO. Volunteered Recording statistic books for the blind. (1989)
Employee/Computer/Paperwork Skills

Excellent Teamwork and Electronic Medical Records skills for Avatar, Celerity, Therapy Notes documentation, and Microsoft Office computer software.

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Work History
Server at The Sandbar Waterfront Grill, 04/2017 to 08/2017
Troup Gorup Tecumseh, ON
  • Delivered exceptional, friendly, and fast service
  • Anticipated and addressed guests needs
  • Accurately recorded orders and worked with team members to deliver a pleasant guest experience
Host at The Sandbar Waterfront Grill, 04/2016
Troup Group Tecumseh, ON
  • Planned reservations to fit correctly in the restaurant
  • Answered phone calls, greeted customers, and ensured that all customers received up to standard service
  • Trained four other staff members to work along side myself
Tim Horton's Baker and Counter Attendant, 11/2015 to 07/2016
Cardella&Cardella Tecumseh, ON
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Provided an elevated customer experience to generate a loyal clientèle.
Education
Integrated Business and Humanities: Commerce, Current
McMaster University - Hamilton, On
Western's Initiative for Scholarly Excellence: Western University - London, ON

Participated in Principles of Microeconomics course at Western University as a distance studies student in highschool

Completed the course on December 17 2016; achieved 0.5 university credit

Volunteer Activities

Bamboo: Thailand Volunteer Group

August 2017

Travelled with Bamboo to various island communities in the south of Thailand, and collaborated with locals to care for elephants living in sanctuaries.  

 

Pathway To Potential: Representative

September 2016

Led a campaign at my school called Chew on This! on the International Day for Eradication of Poverty to contribute to a petition to the government, to keep them responsible for their promise to reduce poverty 


Me to We: Ecuador Volunteer Group 

July 2016

Went abroad with Me to We to visit communities in the Andes Mountains and the Amazon

Assisted in the building of a local high school in the village of Shuid, digging of a trench to bring running water, harvesting fruit from a local farm, and making crafts for a local women's group to sell 


First Nations, Metis, Inuit and Canadian Poetry and Storytelling Traditions: Student Ambassador

April 2016

Invited schools in the area to participate in a poetry and storytelling seminar that featured First Nations, Metis, and Inuit artists

Directed newcomers around the school and participated in the seminar that my volunteer group created



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Professional Summary
I am a welder extensively trained in MIG/TIG, flux and stick welding. I am experienced in metal fabrication.  I am a results-oriented, high-energy welding professional with heavy equipment and weld measuring experience. I am a MIG/TIG MMA Welder and Fabricator able to prioritize and meet tight production deadlines. I have excellent verbal and written communication and team building skills. I am a hard reliable worker who is able to adapt to any situation to get the job done.
Skills
  • Adept in precision and measuring tools
  • MIG welding professional
  • Certified Welder
  • Tool repair and maintenance
  • Shaping and cutting
  • Manual dexterity
  • Flexible
  • Expertise in wire feed machines
Work History
Secretary, 04/2015 to 02/2016
MTA Bronx/NY
  •  Processed incoming and outgoing correspondence

• Answered calls and directed inquiries to the appropriate staff member

• Made copies and collated documents

• As directed, completed other office support functions

• Worked on special projects as assigned 

Cashier, Bus boy, Baker, 06/2014 to 03/2015
Panera Bread Bronx NY

• Greeted customers at entrance and exit

• Stocked shelves with merchandise

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change; established or identify prices of goods, and greeted customers entering self-service store; Issued receipts, refunds, credits

• Helped locate or obtain merchandise based on customer needs and desires

• Answered questions regarding the store and its merchandise

• Described merchandise and explained use, operation, and care of merchandise to customers

• Ticketed, arranged and displayed merchandise to promote sales 

Education
High School Diploma: Current
Pathways To Graduation - Bronx, NY
Certificate: Welding, Current
Penobscot Job Corps - Bangor, ME
Certifications

OSHA Lockout/Tag out

OSHA 10 in Construction and Health

Ramset: Powdered Actuated Tools