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Professional Summary
Cake Decorator with a 7-year background in cashiering, stocking and general grocery store operations. Desires a role as a Bakery Clerk/ Manager. I have excellent customer service skills and knowledge on how to run and maintain a successful bakery. I have Baking, packaging, and cake decorating skills. I know how to write good orders and schedules. I have no issues work Holidays and weekends, for the success of my department. My work ethic is by far my strength and weakness. 
Skills
  • Cake decorating skills
  • Store management
  • Quick learner
  • POS inventory system operation
  • Strong communication skills
  • Scanner operation
  • Working in coolers and freezers
  • Bending, stooping and turning
  • Adaptability
  • Prioritizing
  • Attention to detail
  • Multitasking
  • Integrity
  • Managing changing priorities
  • Strong work ethic
  • Food and beverage pairings
  • Customer-focused
Work History
Cake Decorator, Cashier, Customer Service Rep, Bakery Manager, 07/2009 to Current
Fry's Food and Drug – Tucson, AZ
  •  7 years retail experience, July 2009 to Present 30-40 hours per week
  • 3 years bakery experience, May 2014 to Present 30-40 hours per week
  • 1 year leadership experience, March 2016 to March 2017 40 hours per week
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Weighed, packaged, and labeled baked and frozen products, following the proper dating procedures
  • Decorated cakes, cupcakes, cookies and special occasion trays.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Proofed dough and baked breads, cookies and other bakery products.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Lifted and maneuvered boxes weighing up to 50 pounds.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Adhered to safe work practices.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Conducted annual performance reviews.
  • Ensured compliance with relevant regulatory employment rules and standards.
  • Prepared and maintained inventory records.
  • Kept cases and shelves clean and well stocked.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Maintained accurate department signage and pricing.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Established and maintained a positive work environment.
  • Maintained an atmosphere of enthusiastic customer service.
  • Assisted guests with finding items.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
  • Processed credit cards, checks, gift cards and coupons.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Maintain clean, neat and properly stocked check stand area.
  • Assisted customers with carry-out service.
  • Unloaded customer bags into cars.
  • Kept store floor free of hand baskets and shopping carts.
  • Collected empty carts and returned to the store.

​
Education
High School Diploma: 2009
Tombstone High School - Tombstone, Arizona
Certifications
I am a certified food safety manager under the Conference for Food Protection Standards
This resume is created in 7 minutes.
Summary
Deli/Bakery Manager excelling at customer satisfaction and retention.  Flexible and hardworking in deadline-driven environments.  Motivated customer service specialist with over 18 years retail experience in a fast paced, team based environment.  I am driven to exceed sales goals and any tasks put in front of me.
Skills
  • Proficient in cash management.
  • POS system expert.
  • Excellent management skills
  • knowledgeable in ordering.
  • Strategic sales knowledge
  • Shipping and receiving professional.
  • Creative problem solver.
  • Effective multi-tasker
Experience
Deli Bakery Manager 06/1999 to 06/2017 Thriftway Sweet Home, OR
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Excelled at ordering and organizing products.
Managed a group of people in the department.​
Education and Training
High School Diploma: General 1997 Sweet Home High School Sweet Home, Oregon, USA
This resume is created in 7 minutes.
Professional Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual, focused and able to lift up to 50 pounds. Able to communicate with customers and at all organizational levels. Warehouse worker with strong work ethic and 3 years hands-on experience. Warehouse worker who brings extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management.

Work History
VOA - Landscaper
Portland, OR 12/2018 - Current
  • Removed overgrowth, hazards and debris from common pathways to improve usability
  • Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness
  • Provided upkeep on all work sites, including hedge and shrub trimming
  • Maintained grounds including trimming, weeding and general clean-up
  • Performed variety of landscaping tasks, including planting, watering, mulching and edging
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs
  • Planted bulbs, trees, bushes and flowers
Beaverton Bakery - Cake Decorator
Beaverton, OR 09/2018 - 09/2018
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
  • Weighed, boxed and wrapped bakery products
  • Kept work area safe and sanitized by washing utensils, tools and countertops
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
  • Cleaned and maintained kitchen equipment and oven
  • Replenished and rotated food items, following correct food cooling and storage procedures
Panera Bread - Prep Cook
Gresham, OR 05/2017 - 09/2018
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
  • Verified proper portion sizes and consistently attained high food quality standards
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
  • Practiced safe food handling procedures at all times
  • Washed, peeled and cut various fruits and vegetables to prepare for serving
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
  • Practiced proper safety and sanitation standards
McDonald's - Cook Cashier Customer Service
Salem, OR 12/2016 - 04/2017
  • Practiced safe food handling procedures at all times
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Prepared beverages and filled food orders for customers
  • Assisted customers by answering questions and fulfilling requests
  • Learned drive thru and cook positions and provided backup at key times
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Tillamook Country Smoker - Warehouse Associate
Bay City, OR 06/2014 - 11/2016
  • Stocked, staged and transported goods.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Attached identifying tags to containers.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Swept floors and stored equipment at the end of each shift.
Jadent,Inc. - Telemarketer
Salem, OR 09/2012 - 02/2014
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Overcame objections using friendly, persuasive strategies
  • Generated minimum of 200 new leads each day
  • Made average of 500 outbound and inbound calls per day
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Answered questions with knowledgeable responses
  • Assisted with training and orientation of new employees
  • Assisted customers with prompt and polite support in-person and via telephone
Fred Meyer - Bakery Manager
Canby, OR 11/1996 - 04/2011
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Complied with all health and safety codes.
  • Recruited, hired and trained a staff of efficient, hardworking associates.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Conducted employee evaluations, assessing strengths and reassigning accordingly.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Established merchandising, sales and profit objectives.
  • Managed inventory, labor, expenses and other operational processes.
  • Served 100 bakery customers daily with professional and effective customer service.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Carefully and attentively took customer orders by phone and in person.
  • Effectively prepped, stored, rotated and stocked product.
  • Opened and closed bakery
  • Established and maintained positive vendor relationships.
  • Resolved customer concerns in a positive and constructive manner.
Education
Chemeketa Community College Salem, Or 2012 Associate of Science :
Physical Therapy
Skills
  • Excellent customer service skills
  • Active listener
  • Highly organized
  • Positive attitude
  • Management
  • Self motivated
  • Adaptive and creative
  • Commercial production
  • Dependable
  • Problem Solver
  • Persistent
  • Order picking and processing
  • Logistics
  • Assembly and production
  • Safety and compliance
  • Shipping and receiving
  • Stocking
  • Exceptional time management skills
This resume is created in 7 minutes.
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Skills
  • Excellent customer service skills
  • Bank deposit procedures
  • Merchandising
  • Customer-oriented
  • Hourly shift management
  • Personnel development
  • Customer relations
  • Staff training and development
  • Opening and closing procedures
  • Retail sales
Work History
Store Lead 03/2005 to Current
Walgreens – Kingsport, TN
    Open and Close Store.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Completed profit and loss performance reports.
  • Generated repeat business through exceptional customer service.
  • Operated a cash register for cash, check and credit card transactions with [Number] % accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Preserved a perfect attendance record for 369 months.
Deli Bakery Manager 11/1987 to 01/2005
Winn Dixie – Kingport, Tennessee
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Worked directly with All Employees to achieve sales.
  • Researched and updated all required materials needed for firm and partners.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Analyzed departmental documents for appropriate distribution and filing.
Education
High School Diploma: 1983 Volunteer High School - Church Hill, TN

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