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Professional Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and opening and closing store according to procedures. 

Collaborative team player with 6  years' experience. 

Driven and attentive Stagehand with 1 year of concert production experience. Excellent at following directions and remaining focused during performances. Skilled in stage construction and setup.


Customer and service oriented 

POS systems

Cash handling accuracy 

Listening skills

Reading comprehension skills

Written and oral communication skills

Energetic self-starter

Reliable and punctual


Time management 


Flexible schedule 


Top 10 in the district for sales. Selling over 114,000 in a quarter. 

Being the top leader in smartwatch sales.


Work History
Tech, 08/2018 to Current
Tennessee Performing Arts Nashville, TN
  • Worked with other lighting technicians in set-up and operation of lighting equipment in television and broadway platforms.
  • Assisted the production designers in selecting props and displayed them appropriately on stage for each performance. 
  • Provided post-show clean-up and preparation for the next evening's performance.  
  • Stored, loaded and unloaded set pieces and technical equipment while observing the appropriate safety procedures. 
  • Assisted in all technical and practical effect setup for broadway performances and broke down all equipment at the close of each show. 
Stagehand, 03/2018 to Current
Crew1Nashvile, TN
  • Stored, loaded and unloaded set pieces and technical equipment while observing the appropriate safety procedures. 
  • Assisted in all technical and practical effect setup for concert performances and broke down all equipment at the close of each show. 
  • Worked with a team of 8 to ensure all props and set pieces were in place and moved at the correct times during performances.
  • Operated follow me spot cameras during shows.
House Manager, 03/2018 to 06/2018
Wright Family Franklin, TN
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Oversaw the daily activities of clients' household while they were traveling.
  • Developed professional relationships with reliable vendors, including house cleaning and detailers. 
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Managed and reviewed filing and office systems.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Filed paperwork and organized computer-based information.
Shift Lead, 05/2017 to 03/2018
Coffee & Coconuts Franklin, TN
  • Coached team members in techniques necessary to complete job tasks.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers promptly and politely, in person and via telephone.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Processed cash and credit payments rapidly and accurately.
  • Asked open-ended questions to assess customer needs.
Third Key Manager, 01/2015 to 01/2017
FossilBranson, MO

  • Computed sales prices,total purchases and processed payments.
  • Maintained knowledge of current promotions,policies regarding payment and exchanges,and security practices.
  • Described merchandise and explain operation of merchandise to customers.
  • Recommended merchandise based on customer needs.
  • Placed special orders and called other stores to find desired items.
  • Operated a cash register to process cash,check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality,value and style of products to influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Opened or closed the store and balanced the registers each night.
  • Was also in charge of new floor sets and watch reset.
Team Lead, 01/2015 to 01/2016
Rockport Branson, MO

  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Increased purchase totals by recommending additional items.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledgeable responses.
Banquet Server, 01/2015 to 01/2015
Chateau On The LakeBranson, MO

  • Set up all banquet function table lines, china, silverware, glassware, and center pieces, waiting and beverage stations, and perishable items for banquet service (such as bread, butter, and cream).
  • Served all food and beverages to to guests.
  • Cleared away all dishes and items used in the service of a banquet, including the linens.
  • Ensured the proper storage of all items from equipment to perishable foods.
  • Maintained works areas in a clean and orderly fashion.
  • Prepared for future banquets by folding napkins, filling condiments, and performing other duties as required.
Lead Barista, 01/2012 to 01/2014
Java Pura Coffee CateringHouston, TX

  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Resolved customer disputes with tact and professionalism.
  • Weighed, ground and packed coffee per customer orders.
  • Updated menu with daily offerings and specials,using personalized artistic touches.
  • Correctly followed all health,safety and sanitation guidelines.
  • Greeted and connected with every customer,recommending drinks.
  • Maintained the highest standards of conduct and service.
  • Managed inventory by establishing and adjusting ordering parameters,forecasting usage and controlling waste.
  • Maintained clean and organized workspace,enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Designed and printed menus,recipes and promotions and offers.
  • Cleaned equipment, disposed of waste,closed registers and carried out other closing duties.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
High School Diploma: 2012
Homeschool - Houston, TX
This resume is created in 7 minutes.
Professional Summary
Motivated restaurant worker with 5+ years food and beverage experience in casual and fine dining. Building on my current experience serving with exceptional interpersonal skills and eagerness to continue my growth in the industry.
  • Organized and efficient server
  • ServSafe certification
  • Thrives in fast-paced environment
  • Courteous, professional demeanor
  • Guest relations professional
  • Up-selling capability
  • Time Management Skills
  • Extensive Hospitality Background
Work History
Banquet Server Mar 2017 - Current
Calistoga Ranch, an Auberge Resort Calistoga, CA

Assisting with leadership roles, banquet setup and service on multiple areas of the  property. Also delivering acceptable and timely service no matter the situation or distance across the large property, and never becoming overwhelmed no matter the request. 

Server Aug 2017 - Jan 2018
Bardessono Yountville, CA

Demonstrated genuine hospitality while greeting and establishing an understanding for guests and there specific needs.

Up sold alcoholic beverages, appetizers and desserts.

Delivered quality service by providing a warm and welcoming environment.

Maintained complete knowledge of restaurant menu.

Promoted items on beverage lists and restaurant specials.

Server May 2016 - Jan 2017
The Pear Southern Bistro Napa CA
Consistently provided professional, friendly and engaging service. Routinely cleaned work areas, glassware and silverware throughout each shift. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Provided friendly and attentive service.

Server Oct 2013 - Sep 2015
Vinoce winery and tasting room Napa Ca

Responsible for greeting customers, making sure they were attended to throughout their experience, and providing them with both facility and product information, also handling payment transactions. Responsible for Daily setup of all tastings. and managing reservations for both visitors and private parties.


Bryon Herman, Calistoga Ranch Director of Banquets 

Steve Mideler, NapaSport Bar Manager

Michael Galieyn, NapaSport Owner 

This resume is created in 7 minutes.
Skilled Server with four years experience in fine and casual dining. Excels in making customers comfortable and satisfied while ensuring optimal guest flow in dining room. Maintains neat, clean, and professional demeanor with staff and clientele.
  • Customer service-oriented
  • Creative problem solver
  • Excellent multi-tasker
  • Adaptive team player
  • Organized and detail-oriented
  • Food safety understanding
  • Proficient in Point of Sale (POS) system
  • Extensive cash handling experience 
Banquet Server
Auburn Hills, MI
The Palace of Auburn Hills/ Feb 2016 to Jul 2016
  • Promptly served all food courses to VIP guests
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Routinely set up and cleaned table linens, table settings, glassware, counters, and floors.
  • Assisted other servers and quickly responded to guests' needs.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Bloomfield Hills, MI
The Moose Preserve Bar & Grill/ Oct 2015 to Current
  • Delivered exceptional, friendly and fast service
  • Answered questions about menu selections and made recommendations when requested
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
  • Skillfully anticipated and addressed guests' service needs
  •  Managed closing duties, including restocking items 
Bloomfield Hills, MI
The Moose Preserve Bar & Grill/ Aug 2014 to Oct 2015
  • Partnered with the kitchen to complete orders in a timely manner
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
  • Served guests with speed and efficiency, ensuring all trays contained required items
  • Performed serving, cleaning, and stocking duties on a daily basis
  • Used all food handling standards to ensure quality 
Bloomfield Hills, MI
The Moose Reserve Bar & Grill/ Jun 2013 to Nov 2015
  • Manage in-person and telephone guest inquires, customer service requests, and call ahead bookings.
  • Develop rapport with clients and generate repeat business through friendly attitude and extensive knowledge of the menu
  • Provide information about specials, handle special requests. and provide waiter information
  • Help train new hosts and hostesses on service policies
West Bloomfield High School 2015 West Bloomfield, MI
This resume is created in 7 minutes.
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Customer service with 7 months in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with 1 year retail experience in a fast-paced, team-based environment. Customer service rep excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer service professional seeking a management role.Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Dedicated grocery store professional seeking a cashiering position. Excellent communication skills and attention to detail. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
  • Quick learner
  • Exceptional communication skills
  • Strong client relations
  • Creative problem solver
  • Proficient in cash management
  • Shipping and receiving professional
  • International sales support
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
Work History
Mail Clerk Department Of Internal Revenue/Source HOV - 101 Executive Center Drive, Lexington SC, 29210 02/2016 - 05/2016
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Cashier/Cook Piggly Wiggly - 4033 West Beltline 07/2015 - 12/2016
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Pleasantly and courteously interacted with customers.
  • Greeted customers and provided excellent customer service.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Promptly and empathetically handled guest concerns and complaints.
Janitorial Services Jani King Cleaning Service - 720 Glacern Rd 01/2012 - 05/2012

  • Sharp Problem Solver
  • Positive Customer Experiences
  • Strong Organizational Skills
  • Active Listening Skills
On Call Banquet Server Express Employment Professionals - 205 Columnia Ave 05/2017 - Current
  • Greeted Customers
  • Positive Customer Experiences
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
High School Diploma: C.A Johnson High School - 2219 Barhamville Rd, Columbia SC, 29204 2014
  • Conflict Resolution
    • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
    • Customer Follow-up
      Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
    • Customer Service
      • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
      • Telephone Service
        Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
    • Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining and afternoon tea services.
  • Focused hosts/server successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
This resume is created in 7 minutes.
Bachelor of Arts: Organizational Behavior May 2017
The College of St. Scholastica Duluth, MN
Work History
Training/Sales associate Apr 2013 - Current
TJ MAXX Duluth, MN
  • Led comprehensive daily task training for new staff members.   
  • Educated new employees as hired in my department on policies and procedures to set them up for success in the organization.    
  • Worked effectively in a fast-paced environment while exceeding all daily project expectations.
  • Monitored the efficiency of employees during daily projects/tasks ensuring that they are done in a timely manner.
  • Performed strong customer service skills to enhance the customer experience by providing assistance and in-depth knowledge of the store and products in all departments.
  • Used organizational skills daily to move new merchandise from warehouse to the sales floor in a timely manner to ensure customers optimal shopping experience.
  • Worked well independently and on a team.
  • Answered and directed phone calls as needed.

Banquet Server Sep 2014 - May 2015
Greysolon Ballroom Duluth, MN
  • Promoted to Cocktail Server.     
  • Worked in a fast-paced environment while under pressure.
  • Maintained confidentiality and professionalism with all guests at events.    
  • Memorized and understood every event worked from start to finish for maximized guest satisfaction.
  • Initiated ideas for solving problems in the workplace.
  • Used exceptional customer service to assist guests in events including, weddings, auctions, company parties, dances, and more. 


Mock Interviewer

Esko High School, Esko, MN                                                         

The College of St. Scholastica, Duluth, MN                   

  • Provided panel interviews for 4-6 juniors and seniors at Esko High School.
  • Evaluated the interviewees and provided feedback with other panel members.  
  • Provided one on one mock interviews and feedback for 4-6 High School students in the Upward Bound program. 
This resume is created in 7 minutes.
Professional Summary

Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining. 

Work History
09/2014 to Current
Banquet server The Don Cesar St pete beach, Fl
  • Consistently provided professional, friendly and engaging service.
  • Set dining tables according to type of event and service standards. 
  • Learned and performed several duties in a fast paced environment
  • Set-up beverages, coffee, desserts, breakfast, lunch, dinner, and buffet stations
  • Bartend simple, deluxe, and premium liquor selection bars
01/2013 to 09/2014
Server Loews Don cesar St pete beach, Florida
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Assisted co-workers whenever possible.
  • Maintained complete knowledge of restaurant menu, including daily specials.
01/2005 to 09/2014
Server Carmelitas Mexican restaurant Saint Petersburg, Florida
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Provided friendly and attentive service.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Worked as head server/supervisor
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
High School Diploma:
Northeast Highschool - Saint Petersburg, Florida
  • Thrives in fast-paced environment
  • Flexible schedule capability
  • Courteous, professional demeanor

  • Committed team player
  • High energy
  • Bilingual
This resume is created in 7 minutes.
Professional Summary
Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
  • Responsible and reliable
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Back of house operations understanding
  • Team-oriented
  • Able to work in a fast paced environment
  • Banquet operations and off-site catering knowledge 
  • Ability to handle/resolve problems
Work History
Food Runner/ Expediter and Banquet server, 10/2014 to 05/2016
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Ensured food was taken out correctly and at the appropriate time.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Closed down station after each shift and precisely followed the closing checklist.
  • Worked with the executive chef and assisted in expediting the food.
  • Promoted to lead food runner and trained the entire incoming food runner staff.
  • Worked with the banquet team during events and assisted in set up and running food for the buffets Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

Server, 01/2017 to Current
Bentwater Yacht & Country Club Conroe, TX
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Promptly and consistently reset tables with spotless service ware. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages. 
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Appropriately suggested additional items to customers to increase restaurant sales. 
  • Completed opening and closing checklists according to set standards. 
  • Entered orders using the Jonas POS system
Gulf Coast High School - Naples, FL

Associate of Arts: English, Current
Lonestar College - Tomball, TX