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Entrepreneurial graduate passionate about building productive relationships with clients, partners and team members. Versatile innovator who emphasizes a mix of online and offline strategies. Focused on exceeding revenue goals and driving high-volume new user acquisition. Proactive, ambitious and looking to make an impact on the industry. Multilingual - fluent in English, Hindi, Sanskrit and Punjabi. 

Bachelor's in Business 2017 Ohio University Athens, OH, USA
  • Bachelor's in Business with concentration in Marketing and Business Technology
  • Minor in Finance.
Applicable Course Work
  • BUS 4020: Consumer Marketing
  • BMT 4100: Business Computing
  • MKT 4250: Business to Business Marketing
  • MKT 4440: Consumer Behavior
  • MKT 4550: Customer Satisfaction
  • FIN 4610: Financial Planning & Wealth Management
  • ACT 4650:  Account Management
  • SEO & SEM (Hootsuite, Google Analytics, Sizmek)
  • Account Management
  • MS Office (Word, Excel, PPT)
  • CRM Systems, Strong Interpersonal skills
  • Adobe Photoshop, AutoCAD
  • Webtrends, Adobe Analytics
  • Consumer Research Analysis
  • High Emotional Intelligence
  • Six Sigma, Change Management
  • Sales & Leasing
  • Customer Relations
Sales & Leasing Consultant 03/2018 to Current Toyota Bedford - Penske Automotive Group, Inc Cleveland, OH
  • CRM Proficiency 
  • 30 Car Average (Monthly) - 53.5  August 2018 (Highest) 
  • Managed "Costco Auto Program" for dealership 
  • Maintained high CSI scores
  • Dealer Daily proficient
  • Maintained high referrals 
  • Research and identify competitor products, services and promotions and sales strategies.
  • Skilled Negotiator
Senior Corporate Trainer 10/2017 to 03/2018 IE Marketing Inc. Mayfield, OH
  • Trained account executives on marketing, sales and product lines.
  • Recognized as top sales generator, increasing sales level by 40% in Q4 of 2017.
  • Organized and coded all documents related to due diligence for acquisitions.
  • Systemized with client AT&T and established consumer analysis database for client.
  • Monitored multiple databases to keep track of all company inventory. 
Banquet Supervisor 10/2016 to 10/2017 Ale House 1890 Lancaster, OH
  • Managing bookings/events
  • Arranging banquet room according to customer requirements, Maintain exceptional levels of customer service.
  • Constant creative interactions with chef to make food arrangements according to type of reservation (parties, receptions, corporate meetings).
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. 
Operations Associate 05/2012 to 08/2016 Topwheels Tours & Travels Pvt Ltd. New Delhi, India
  • Conducted research on logistics operations, and acted as Six Sigma processes consultant.
  • Client Account Management - American Express (largest client).
  • Constructing routes which led to an increase in efficiency by 28% according to data. 
  • Marketing campaign for Regal Beloit (World's largest producer of ball bearings), through Applied Industrial Technologies gaining three new PTS client accounts. Adopted a new branding strategy, target market and positioning; Also organized trade shows. (2017)
  • Rebranding campaign for Sweet Arts Bakery in Athens, OH. Included rebranding logo, LLC name, and even change of location. Developed media and content in synergy with viral marketing strategy generating over 100,000+ likes on Facebook. (2017)
  • Entrepreneurial Competition winners which involved taking an idea from vision to completion. Nozzle:Hosts of your Favorite Roasts -Developed business model and mobile app for coffee lovers in a university setting; making access to local coffee shops easier and setting up the convenience of being open 24/7 without any working personnel. (2017)
Leadership Activities
  • Drummer (Highschool) - Participated in cultural festivals and competitions (2009- 2013)
  • Fundraising (Pravah)- Creating access to clean water for underprivileged villages in rural India (2011-2013)
  • New Delhi State Kickboxing Champion - Gold Medal (2011-2012)
  • Collegiate Tennis Team - Ohio University (2013-2016)
  • Member of Phi Gamma Delta fraternity (2013- 2016)
  • Cultural Head of Indian Student Association (2013-2016)
  • Core team member of Consumer Research Center - Ohio University (2014-2016)
This resume is created in 7 minutes.
Professional Summary
Seeking a dynamic position in a well established company known for their outstanding customer service to help further expand my hospitality career.
  • Efficiently operated two high volume restaurants/bars, full service marketplace and room service with a combined staff of 67 culinary and restaurant professionals.
  • Successfully recruited and trained 8 assistant managers throughout the 4 years that are now in manager roles in various hotels
  • Received 68 "SPIRIT TO SERVE" Awards
  • Won Manager of the Year 2016 
  •  Nominated for "Hotel Heroes" in 2012 as "Rising Star" for all of the Bay Area
  • Customer-oriented T.I.P.S. certified
  • Strong leader Operations management 
  • Adaptable
  • Food and Beverage handling expert
  • Hiring and training
  • Back of house and front of the house operations understanding
  • Ability to handle fast-paced environment
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Exceptional interpersonal communication
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Effective workflow management
  •  Ability to handle/resolve conflicts
Work History
Hospitality Services Coordinator, 01/2018 to Current
Action Property Management San Francisco, CA
  • Recruited and trained 15 new members of the guest service team.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Assumed ownership of all training program initiatives for the San Francisco Region.
  • Resolved service-related problems in a timely manner.
  • Responsible for Monthly Property Scorecards
  • Reporting any findings to corporate team
Food and Beverage Manager, 09/2013 to 01/2018
Hyatt Centric Fisherman's Wharf San Francisco San Francisco, CA
  • Responsible for the hiring process, trainings, recertification and scheduling of the whole department that consisted of 53 staff and 2 assistant managers.
  • Oversaw 3 full-service restaurants, room service and banquet catering for 10,000sq. ft. of meeting spaces
  • Maintained a score of 98 for annual health inspection for all 4years
  • Increased employee engagement score from 74% to 91%
  • Effectively transitioned hotel to new ownership, brand and it's new standards and the renovations of all restaurants 
  • Successfully assisted in building new POS system for the hotel and the integration and training of all the staff
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Managed work flow to exceed quality service goals and time managements.
  • Fostered an environment which encouraged continual process improvements, procedure updates and staff empowerment
Restaurants & Bars Manager, 11/2012 to 09/2013
San Francisco Marriott Marquis San Francisco, CA
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
Restaurants & Bars Event Planner, 01/2012 to 11/2012
San Francisco Marriott Marquis San Francisco, CA
  • Worked with clients for main convention groups, their affiliates and local groups to book and plan their social events held in our 4 outlets.
  • Negotiated prices, terms of sales and service agreements.
  • Responded to all customer inquiries in a timely manner.
  • Exceeded team sales goals by 25%.
  • Identified prospective customers using lead generating methods and performing an average of 40 cold calls per day.
  • Established more than 30 new accounts, earning a combined profit of over $500,000.
Red Coat Concierge / Banquet Supervisor, 02/2012
San Francisco Marriott Marquis San Francisco, CA
  • Assisted clients with any special requests during their meetings and conventions.
  • Acted as a liaison between the clients and hotel staff, "One Stop Shop for The Hotel".
  • Improved customer service ratings through ESS from 65% to 78.1%.
  • Fostered strong working relationships with all hotel departments to complete a clients request in a timely manner.
  • Overlooked and supervised a staff of 45 housemen and 120 banquet servers.
  • Conducted weekly walks of the 172,000sq.ft. of meeting rooms/event space in order to maintain and upkeep the cleanliness and conditions of our property.
BBA: Business Management, 2009
Golden Gate University - San Francisco, CA