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Professional Profile

Dedicated professional team leader and mixologist who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service who is able to maintain and uphold brand standards.

Relevant Experience

Spent considerable time learning about all the amenities including spa, pool, and restaurants at the hotel so that questions from guests were answered promptly and with the correct information.

Carefully trained newly hired employees on customer service techniques which improved overall focus on guests and visitors.

Mediated issues among other crew members, resulting in the development of valuable conflict resolution skills.

Handled additional crew responsibilities with a smile when other crew members were overwhelmed, which provided helpful on-the-job training in different roles.

Promoted within 6 months from server to bartender.

Forbes training

Menu development and consultation

Skills
  • Creative client consultation
  • Training, leadership/mentoring
  • Building client relationships
  • Managing multiple resources
  • Administrative skills
  • Vendor management and selection
  • Securing sponsorship
  • Computer literacy
  • Volunteer management
  • International meeting and event planning education/experience
  • Quality control
  • Exceptional customer service
  • Background in catering
  • Public interaction
  • Corporate standards
  • Staff motivation and training
  • Conflict resolution
  • Inventory management systems
  • Customer service
  • Compliance and regulations
  • Menu development
Experience
Sapphire Laguna Restaurant | LAGUNA BEACH, CA Mixologist 06/2017 - Current

Front of House Service responsible for set up and break down of main bar top in the restaurant.

 Cash handling
Create specialty cocktails that have been featured on the restaurant menu and promoted on both company website and Instagram account.
Greet and welcome guests, present food and beverage menus, suggest food and wine pairings, proficient in menu and steps of service.
Take food orders, take and prepare drink orders in a high volume setting while maintaining organization and attending to guest need in satisfactory manner.

Irvine Company Fashion Island Hotel | NEWPORT, CA Private Events Bartender 01/2017 - Current

(ON-CALL POSITION)

Front of House Service responsible for set up, execution and break down of events.
Cash handling

Private event bartender primarily responsible for overseeing liquor inventory and quality, ensuring that client's needs and expectations are met in a satisfactory manner.

24 Carrots Catering and Events | COSTA MESA, CA Bartender 10/2016 - Current

(ON-CALL POSITION)

Front of House Service responsible for set up, execution and break down of various types of events.
Cash handling
Bartender at various event locations in Orange County, Los Angeles and San Diego area.
Responsible for overseeing liquor inventory and quality, ensuring that client's needs and expectations are met in a satisfactory manner.


St. Regis | DANA POINT, CA Mixologist/Lead Bartender 10/2014 - 06/2016

Provide guest services for food and beverage.
Take food and drink orders and prepare beverages for guests.
Knowledge of Forbes Five Star Standards upheld at the property, the specialty cocktails, craft beers, and food menu served in the venue.
Responsible for cash handling and liquor inventory.
Maintain a clean venue that is attractive to guests.
Monitor guests in the interest of safety.

Sheraton Denver 16 MIX LOUNGE | DENVER, CO Mixologist 06/2013 - 10/2014

Provide guest services for food and beverage.

Take food and drink orders and prepare beverages for guests.

Knowledge of standards upheld at the property, the specialty cocktails, craft beers, and food menu served in the venue.

Responsible for cash handling and liquor inventory.

Maintain a clean venue that is attractive to guests.

Monitor guests in the interest of safety.

Epicurean Catering | DENVER, CO Bartender 05/2011 - 01/2014

Front of House Service responsible for set up, execution and break down of events.

Cash handling.

Bartender at Denver Center for Performing Arts and private off premise events.

Private Suite Attendant/Bartender for Denver Broncos home games primarily responsible for overseeing food and liquor inventory and quality, ensuring that client's needs and expectations are met in a satisfactory manner.

Starbucks | DENVER, CO Shift Supervisor / Team Leader 01/2005 - 01/2014

Manage shift duties of other barista's and store

cash handling

daily banking

providing prompt attention to customer needs

creating quality products

maintaining a clean and comfortable store environment

specialist roles as Coffee Bean Lead and Community Lead on behalf of Starbucks.

Previous career as a paralagal (14 years).

Education
Metropolitan State University of Denver | | Denver, CO, United States B.A. Hospitality Tourism and Events (focus on Event Planning and Management) 2012
University of Economics Prague | | Prague, Czech Republic 2012

Senior Research Project - global meeting planning and management-international business - study abroad program

Affiliations

Member of the Board of Directors: Friends of Gueoul (2013-2014) 

Member of ISES (International Special Events Society) (2011-2015) 

TIPS Certified - valid until 2021 

California Food Handlers Card - valid until 2021

Interests

Volunteer for various women's outreach programs

Volunteer for Orange County Pit bull Rescue

Practice and teach yoga

Hiking

Travel

Outdoor activities


Additional Information

Friends of Guéoul: Event Planner for Salon Zoe Event and Fall Gala (May and September, 2013 & 2014)

Welcome Aboard Career Invitational Trade Show: Speaker committee responsible for finding, inviting, and confirming guest speakers. Also coordinated and created guest speaker schedule (2012) 

Women's Vision Foundation : Breakfast Committee Chair for Mentors Walk (2010 & 2011)

Frosty' s Feast: Co-chair for Budget Committee (2011)

American Thoracic Society: Conference Liaison for International Meetings (2011) 

Travel Manager for Merrick and Company: Implemented company-wide travel program (1)

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Professional Summary

Friendly, driven and professional assistant manager and bartender who finds joy in helping others succeed. Reliable, hard working, punctual and disciplined. Efficient multitasker who maintains composure under pressure. Motivated to learn and grow professionally.

Skills
  • Self-motivated
  • High level of autonomy
  • Customer service
  • Employee performance evaluations
  • Staff management
  • Excellent communication skills
  • Strong work ethic
  • Training and development
  • Goal-oriented
  • Detail-oriented
  • Staff training and development
  • Active listening skills
  • Outstanding interpersonal skills
  • Motivated team player
  • Basic administrative knowledge
  • Documentation abilities
  • Positive reinforcement
  • Behavioral intervention
  • Positive behavior modeling
  • Confidential case documentation
  • Data collection and management
Work History
Therapeutic Staff Support, 01/2019 to Current
Merakey Philadelphia, PA
  • Implemented standardized treatment plans based on conditions and individual capacities.
  • Applied knowledge of behavioral modeling to help children and adults grasp concepts of behaviors and appropriate responses.
  • Completed all required documentation according to strict facility and compliance standards.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Helped improve function levels in individuals diagnosed with ASD & ODD
Assistant Manager, 06/2018 to 12/2018
TJ Smith's Restaurant & Bar Warrington, PA
  • Addressed problems with customers to promote quick and successful resolution.
  • Managed multiple priorities in fast-paced environment.
  • Resolved all issues professionally and in a timely manner. 
  • Interacted with customers to determine needs and offer product or service solutions.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Built relationships with customers to increase likelihood of repeat business.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Worked with the management team to implement the proper division of responsibilities.
Bartender Server, 04/2015 to 12/2018
TJ Smith's Restaurant & Bar Warrington, PA
  • Maintained high standards of cleanliness and sanitation.
  • Listened to, understood and clarified guest concerns and issues.
  • Resolved guest complaints quickly and efficiently.
  • Delivered quality service by providing a warm and welcoming environment.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Communicated with guests to record orders and assess needs.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Affected quick resolutions to customer problems and brought in management when needed.
  • Set performance expectations and provided honest feedback.
Server, 01/2015 to 04/2015
Triangle Char & Bar Charleston, SC
  • Promoted items on beverage lists and restaurant specials.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Delivered quality service by providing a warm and welcoming environment.
Server, 05/2014 to 01/2015
Page's Okra Grill Charleston, SC
  • Delivered quality service by providing a warm and welcoming environment.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Listened to, understood and clarified guest concerns and issues.
  • Received frequent customer compliments for going above and beyond normal duties.
Education
Bachelor of Arts: Psychology, 2018
College Of Charleston - Charleston, SC
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Summary

Skilled food service professional offering expertise in order taking, money handling and product promotion. Maintain deep understanding of menu offerings to provide expert recommendations for any desire.

Skills
  • Effectively manage critical time constraints and shifting priorities in fast-paced and changing work environments
  • Excellent people and relationship management skills
  • Customer Service, writing, records and document management, information gathering, interview, receptionist, cash control, public relations, and administration experience
Experience
Server 04/2019 to Current Chianti Cafe Calgary, Alberta
  • Greeted guests with friendliness and professionalism
  • Removed trash, spills and trays to keep areas clean and professionally organized
  • Suggested additional items and offered samples of weekly promotional items to increase store sales
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Bartender 11/2016 to 10/2018 Nixx Neighbourhood Pub Calgary, AB
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Utilized hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas
Server 08/2016 to 12/2017 Scopa Neighborhood Italian Calgary, AB
  • Prevented store losses using awareness, attention to detail and integrity.
    Managed quality communication, customer support and product representation for each client
  • Achieved high sales percentage with consultative, value-focused customer service approach
Bartender 09/2016 The Trop Bar & Grill Calgary, AB
Bartender/Server 03/2014 to 08/2016 Riverstone Pub Calgary, AB
Education and Training
Bachelor of Arts: Communications 2014 University of Calgary Calgary, AB Coursework in Business, Communications and Advertising
Marketing, Public Relations and Journalism coursework
Presentation Skills workshop
Diploma, Honours: Broadcast Journalism 2010 Lethbridge College Lethbridge, AB

Political Science coursework
English and Creative Writing coursework
Blackburn Memorial Highest Academic Achievement Award

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Professional Summary

Highly analytical, graduate with a Bachelor of Science Degree in Business, seeking a position as an Account Executive. Determined to leverage diverse functional experience in service and sales in a challenging role of building customer relations and client accounts. Motivated to learn and become a positive and effective team member.

Skills
  • Customer relations
  • Cash flow analysis
  • Team builder
  • Microsoft Office and Excel
  • Sales management
  • Marketing management
  • Budget development and Bookkeeping
  • Attention to detail
  • Ability to work under pressure
  • Effective at multi-tasking
Education
Bachelor of Science: Business 2017 Central Methodist University - Fayette, MO

Relevant Courses in which a grade of A was achieved:

  • Marketing and Sales Management
  • Small Business Management
  • Principals of Management
  • Business Finance
Work History
Sales Executive 01/2020 to 03/2020
Charleston Power Sports North Charleston, SC
Account Executive 01/2019 to 07/2019
TQL Charleston, South Carolina
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Bartender 05/2017 to 10/2017
Occidental Saloon Buffalo, WY
  • Gained competent skills in consultative selling, customer retention, relationship management, sales/marketing strategizing, and lead management.
Membership Associate 07/2015 to 08/2016
Wilson's Fitness Center Columbia, MO
  • Established rapport with prospective members to convert inquiry into membership sales.
  • Gained experience in contract negotiation, cross-selling/up selling, product development, and prospect qualifying.
Bartender 03/2015 to 07/2015
Columbia Country Club Columbia, MO
  • Productive interactions with distributors, profit managers, bar and restaurant consultants, marketing leaders, and creative sales strategists.
  • Account and territory management, sales analysis, post sales support, forecasting and budgeting.
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Education
Bachelor of Science: Public Health, 2016
Bridgewater State University - Bridgewater, MA

GPA 3.8

Skills
  • Outgoing personality
  • Hospitality focused
  • Self Motivated
  • Attention to detail
  • Positive attitude
  • Clear and effective communication
  • CPR Certified
  • OSHA Certified
  • TIPS Certified
  • ServeSafe Certified- Food Handling
Work History
Bartender , 01/2017 to Current
Trillium Brewing Company Boston, MA
  • Maintained a clean and presentable work environment.
  • Posses a comprehensive knowledge of the brewing process.
  • Stayed up to date with the rapidly changing beer menu, including the various differences in hops, yeast and styles of beer.
  • Completed cash and credit transactions and Processed orders on a computerized point of sale system.
Server/Food Runner/ Hostess, 10/2018 to Current
Trillium Brewing Company Boston, MA
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Maintained complete knowledge of restaurant menu, including daily specials.
Team Lead/ Veterinary Technician, 01/2016 to Current
VCA South Shore Animal Hospital Weymouth, MA
  • Assisting with staff scheduling, keeping hours within budget and assuring there is adequate coverage to meet hospital and departmental needs.
  • Based on department needs, assign job responsibilities and direct traffic in hospital.
  • Supervise staff to assure that each job is being effectively handled. Monitor employee competence and effectiveness.
  • Investigating and resolving clients issues, ensuring a positive relationship between hospital and clientele. 
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
Promotion Model/ Hostess, 01/2015 to 01/2017
Boston Charity Casinos Northeastern, MA
  • Assisted in and promoting fundraising for various charities across Northeastern Massachusetts.
  • Maximized sales opportunities by utilizing up selling skills.
  • Ensured clients received outstanding service to not only maintain but to extend relationship for future business opportunities
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Professional Summary

Motivated hospitality worker with 7+ years food and beverage experience in casual and fine dining. Building on my current experience serving and supervising with exceptional interpersonal skills and eagerness to continue my growth in the industry.

Skills
  • Organized and efficient
  • Thrives in fast-paced environment
  • Courteous, professional demeanor
  • Guest relations professional
  • Up-selling capability
  • Time Management Skills
  • Extensive Hospitality Background
Work History
Banquet Supervisor Jan 2019 - Apr 2020
The Citizen Hotel Sacramento, CA

Oversaw day to day activities for employees, while delegating tasks to maximize production under tight deadlines. Resolving challenging customer complaints to full satisfaction, maximizing repeat business, and also being held accountable for end-of-day financial tasks.

Banquet Server And Bartender Jan 2017 - Mar 2020
Calistoga Ranch, an Auberge Resort Calistoga, CA

Assisting with leadership roles, banquet setup and service on multiple areas of the property. Also delivering acceptable and timely service no matter the situation or distance across the estate, and never becoming overwhelmed no matter the request.

Bartender Mar 2018 - Dec 2018
NapaSport Steakhouse And Sports Lounge Napa, CA

Maintained full knowledge of beverage lists and promotions. Described food and drink specials to guests with enthusiasm and appeal. Served each guest courteously, quickly and efficiently. Managed bar inventory, restocked supplies and placed orders. Waited on multiple customers at the bar and throughout bar area. Managed strict beverage control to minimize waste.

Server Aug 2017 - Jan 2018
Bardessono Yountville, CA

Demonstrated genuine hospitality while greeting and establishing an understanding for guests and their specific needs. Up sold alcoholic beverages, appetizers and desserts. Delivered quality service by providing a warm and welcoming environment. Maintained complete knowledge of restaurant menu. Promoted items on beverage lists and restaurant specials.

Server Oct 2013 - Sep 2015
Vinoce winery and tasting room Napa Ca

Responsible for greeting customers, making sure they were attended to throughout their experience, and providing them with both facility and product information, also handling payment transactions. Responsible for Daily setup of all tastings. and managing reservations for both visitors and private parties.

References

Scott Kemper, The Citizen Hotel General Manager

Bryon Herman, Calistoga Ranch Director of Banquets

Michael Galieyn, Napa Sport Owner

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Education
Bachelor of Arts: Criminology 2007 Florida Atlantic University Boca Raton, FL
200 Hour Yoga Teacher Trainer 2 Aananda School of Yoga Ft. Lauderdale, FL
Experience
Bartender 01/2017 to 12/2017 BrewFish Bar & Grill Pompano Beach, FL
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Bartender 02/2014 to Current 3080 Union Hall Pompano Beach, FL
  • Deliver quality beverage service to members in a responsible manner.
  • Uphold a high standard of cleanliness in all work areas.
  • Verify that guests at the bar were members or accompanied by a member.
  • Break down bar after events and return leftover liquor, glassware and banquet carts.
Bartender 08/2013 to 04/2017 Hott Leggz Chicago Sports Bar Ft. Lauderdale, FL
  • Prepared mixed drinks, poured wine, beer and nonalcoholic beverages.
  • Processed cash, credit card and voucher payments.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed closing duties including cleaning, sanitizing and replenishing.
Yoga Teacher 02/2012 to Current The Bombay Room, The Yoga Joint, Yoga Factory, Ft. Lauderdale, FL
  • Create a comfortable, non-judgmental learning environment for all students
  • Provide each student with support and knowledge of Hatha, Vinyasa, and Yin yoga styles
  • Design well organized lessons to motivate students and ensure progress and accomplish goals
  • Provide guided meditation including in-depth understanding of breathing techniques 
Hostess Manager, Cocktail Waitress 07/2010 to 08/2012 Blue Martini Ft. Lauderdale, FL
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered food and beverage orders within established timeframes 
  • Made engaging connections with guests to create loyalty.
Bartender 05/2009 to 06/2010 The Summit Club Tulsa, OK
  • Delivered quality food and beverage service to guests in a responsible manner. 
  • Verified that guests at the bar were members or accompanied by a member.
  • Created a list of signature drinks that increased bar turnout.

Volunteer Experience
100 Plus Abandoned Dogs of Everglades Florida Rescue
07/2016 to Current
  • Responsible for daily exercise and walking of all dogs
  • Assist in the set up and proper running of fundraising events
  • Work with dogs to resolve behavioral issues
  • Provide transportation for dogs to and from events
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Professional Summary

     Professional, dedicated and qualified Customer Service and Sales expert with 15+ years of experience ranging from retail to hospitality, mixology on to the food industry, and  lastly entertainment and travel. Driven toward opportunitlies to continue to maintain and increase customer satisfaction and contribute to company success. 

   In addition, holding significant knowledge, as well as experience with solving problems, up-selling and building company revenue by being dedicated to keeping excellent customer interaction recordS with an ability to uphold high quality customer service by way of implementation of company professional and technical standards.              

    Dedicated asset to a team by accomplishing relative results as needed. Thriving for development, to exceed sales quotas, while using benchmarks and KPI's; to further reach company goals. Consistently building and promoting strong rapport, long-lasting customer relationships by collaborating sincerely with them and understanding their needs, down to the very last detail. 

     In the past 4 years, have a proven track record of progressive sales growth, and customer retention by collaborating positively with prospects and asking discovery questions to resolve their needs, then implementing that process consistently for optimal retention and revenue growth.
   Understanding the value of time efficiency; while containing the ability to manage multiple tasks in a fast pace, high pressure environment. Designed with a passion for being energetic and a positive team leader, player, as well as a fan. Whitty and skilled at encouraging peers to succeed; and demonstrates a sound professional attitude with pride in performance, and attention to detail. Never leaving out the empathy.
     In addition, holding significant knowledge and experience solving problems, up-selling and building company revenue by being dedicated to keeping excellent customer interaction records. Looking to bring outstanding Mixology proficiency and engaging customer service skills to any challenging environment.

Skills

A Sharp Memory
-Excellent short-term and long-term memory

-Builds knowledge of who each customers is, how often they visit our establishment - as well as getting to know them personally by name, memorizing their seat and drink preference or what size dress they wear.

-Eminent Interpersonal Skills; Grounded, yet open communication capability

-Profound listener, with the outgoing personality able to adapt to some of overly stressful environments

Organized

-Fond of keeping close track of orders, having a close watch on the time as to assure speed of service, taking note of paid out payments and properly closing them to warrant originating bank and till are accurate at the end of the shift.

-Cleanly, certifying that the bar will be stocked with clean glassware, bottles of alcohol, (certifying the constant presence of ice regardless of if the barback is busy, there is no time to waste but to jump into action and assess the problem creating and enhanced, established security, which gifts customers with satisfaction) keeping fresh garnishes available, whether fruit, mint leaves, or olives, only as they run low, being careful not to overstock and waste.

Friendliness
-Ensure that I greet every customer with a hello and a smile, even if I may not be able to service the customer right away

-Being kind, even towards frustrated customers, I believe is highly important.

-Skilled with the ability to read most people. Analyzing a customer so meticulously to the point where you know or not if they want to make conversation or simply order a beverage, is a highly valuable skill in one's opinion.

Composure
-Ability to withstand high tension situations and serve dozens of customers at once.

-Maintains all the previous qualities – memory, communication, organization, and friendliness – even under pressure.









DIRECT KEY SKILLS

  • Communication
  • Micros POS
  • Engaging personality
  • Aloha POS
  • Critical Thinking
  • Handling/Attending multiple or difficult customers
  • Problem Solving
  • Interpersonal skills
  • Fast learner
  • Data entry
  • Creative mixology
  • 70% Fluency in Spanish
  • Responsible alcohol service
  • Cash Handling
  • Positive attitude
  • Highly reliable
  • Liquor, beer and wine knowledge
  • Strong verbal communication
  • Client assessment and analysis
  • Ability to read people
  • Drink consistency
  • Free Pouring
Work History
May 2017 - Mar 2018 Bartender Dancers Royale - Orlando, FL
  • Served each guest courteously, quickly and efficiently.
  • Ensured liquor was secured at the end of shifts.
  • Upheld strict cash handling procedures.
  • Notified a manager if a guest was intoxicated or rude to other guests, as well as any occurrence that suited that specific 
  • Maintained full knowledge of beverage lists and promotions.
  • Poured drinks using standard pour according to specifications.
Jan 2017 - Sep 2017 Bartender Diamond Club - Orlando, Florida
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Maintained inventory and ordered new supplies when needed.
  • Trained 2 new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Filled in as a Cocktail Waitress when short staffed regularly
  • Poured drinks using standard pour according to specifications.
  • Maintained full knowledge of beverage lists and promotions.
  • Upheld strict cash handling procedures.
  • Served each guest courteously, quickly and efficiently.
  • Closed out cash register and prepared cashier report
  • Processed orders on a ALOHA Point of Sale system.
  • Ensured liquor was secured at the end of shifts.
May 2015 - Sep 2016 Bartender PURE Taqueria - Atlanta, GA
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Resolved guest complaints quickly and efficiently.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Maintained high standards of cleanliness and sanitation.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
Jun 2013 - Jul 2016 Host, Server, Carside, Line Cook, Bartender Carrabba's Italian Grill - Atlanta, GA
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Resolved guest complaints quickly and efficiently.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Served beverages, breads and butter and replenished items as necessary.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Consistently provided professional, friendly and engaging service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Nov 2018 - Current Crew Member Two Fat Guys Catering And Subs - Orlando, FL
Education
2006 High School Diploma North Springs School of the Arts | Atlanta, Georgia
2012 Certification: Customer Service and Business Management Middle Georgia Technica College | Warner Robins, Georgia
2012 Certification: Business Systems and Technology Middle Georgia Technical College | Warner Robins, GA
2012 Ceritfication: Graphic Communications Middle Georgia Technical College | Warner Robins, GA
Objective

 Obtain an entry level position that allows opportunity to maintain and increase customer satisfaction while contributing to company's success.