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Professional Summary
I'm a confident Freelancer with a proven track record of exceeding any target or challenge encountered. Thriving in fast paced and energetic environments, I have exceptional work ethic with fine attention to detail. I have strong communication skills and a vivid understanding of various team landscapes. I embrace challenge and enjoy communicating with consumers and businesses alike.
Skills
  • Exceptional customer service
  • Professional demeanor
  • Strong communication skills
  • Self motivated
  • Employee training
  • Friendly and outgoing
  • Highly organized
  • Quick learner
Work History
Head Coffee Barista/Trainer, 06/2011 to Current
Freelance Coffee Barista Sydney Australia
  • Made and served hundreds of café beverages per day with speed, quality and consistency.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Increased Cafe sales by a minimum of 10% with change of working environment and skill sets. 
Graphic & Video Design/Production, 01/2014 to Current
Freelancer Sydney Australia
  • Maintained consistent use of graphic imagery in materials and other marketing outreach.
  • Delivered production ready graphics for all marketing use.
  • Produced music, video & photographic content for clients which included profile jobs for individuals as well as jobs for my small business clientele.

Cafe Manager, 04/2004 to 04/2011
A-One Cafe ABC Headquarters
  • Managed Cafe operations program which included staff, payroll & sales.
  • Developed innovative business plans.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Supported & worked in coffee section to ensure volume and quality was maintained for over 3,000 coffees per week. 
Education
High School Diploma: 2011
Newcastle Grammar School - Newcastle
  • Completed School Certificate (Year 10) before being signed as a professional footballer for Newcastle Jets.
Speech in Drama / Speech in Action: 2003
Australian Music Examinations Board - Sydney
  • Certificate in speech & drama skills.
Football Coaching Licence : 2006
Football NSW - Sydney
  • Junior Football Coaching License 
  • Senior Football Coaching License
This resume is created in 7 minutes.
Professional Summary
Manager with over 7 years of experience focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills
  • Intuitive people management skills
  • Proficient in creating and maintaining schedules
  • Project management
  • Proficient in Microsoft Word and Excel
  • Hourly shift management
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
Work History
Fitness Coach, 01/2014 to Current
\Self-Employed Personal Fitness Trainer
  • Assist clients in determining and achieving their personal fitness goals.
  • Instruct and demonstrate proper fitness techniques.
  • Design enjoyable and innovative customized training programs based upon client's fitness goals and needs.
  • CPR/AED Certified
Cafe Manager, 03/2015 to 08/2016
Barnes & Noble Southlake, Texas
  • Supervised and managed 8 - 12 employees.
  • Recruited and trained employees, assigned tasks, enforced cleaning and safety standards.
  • Motivated staff to execute an exceptional level of service leading to a direct increase in loyal, repeat customers
Assistant Store Manager, 06/2013 to 01/2015
Starbucks
  • Managed staff of up to 16 employees each shift.
  • Interviewed job candidates and made staffing decisions with regard to hiring and terminating
  • Determined and managed inventory based on sales.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Generated repeat business through exceptional customer service.
Kitchen Manager, 10/2011 to 05/2013
Zaxby's Cleveland, TN
  • Supervised kitchen staff of 8 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
  • Ordered kitchen supplies and managed inventory.


Education

Lee University 

2011 - 2013

College Coursework concentration in Kinesiology, Business and History  

This resume is created in 7 minutes.
Professional Summary

Highly proactive manager with a number of establishments  years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations, promotions and guest relations. 


Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.


Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.


Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.


Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.


Work History
  • Cafe Manager
  • Old Bakery on Eighth
  • Maylands, WA
  • April 2007 to January 2012
Responsible for all aspect of front and back of house management. Including but not limited too;


Wages 

Stock order and control

Cashing up procedures 

Staff rostering 

Promotional and marketing

All OHAS control

Booking all functions including weddings

Hiring

Barista qualified including training of staff

Food prep and service qualified including breakfast/lunch service

Renee would often bake fresh daily for the Cafes cakes, biscuits/slices/muffins in accordance with all hygiene guidelines. 

  • Restaurant Supervisor
  • Zander's
  • Scarborough, WA
  • May 2006 to March 2007
All aspect of restaurant supervision, including but not limited to;


Liaise with head chef

Rosters

Cash up procedures 

Stock control 

Customer satisfied 

Lock up procedures 

All aspects of OHAS

Barista qualified 

Wine/tapas bar supervision 

All bookings of functions 

Running of functions 

  • Bar Manager
  • Twin Towns Services Club
  • Tweed Heads, NSW
  • February 2004 to June 2005
  • Greeted guests in a timely and professional manner.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Managed strict beverage control to minimize waste.
  • Closed out cash register and prepared cashier report.
  • Consistently used suggestive selling techniques.
  • Ensured liquor was secured at the end of shifts.
  • Upheld strict cash handling procedures.
  • Adhered to state laws regarding alcoholic beverage service.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Verified that guests at the bar were of legal age.
  • Maintained a consistent, regular attendance record.
  • Maintained full knowledge of beverage lists and promotions.
  • Processed orders on a computerized Point of Sale system.
  • Conducted monthly inventory.
  • Housekeeping Supervisor
  • Twin Towns Services Club
  • Tweed Heads, NSW
  • June 2005 to December 2006
  • Collaborated with maintenance and housekeeping 
  • Recruited and trained new members of the guest service team.
  • Resolved service-related problems in a timely manner.
  • Kept all room cleans/services to minimal whilst not compromising on quality
  • All rooms were completed to upmost standard and perfection 
  • Spring cleans
  • Reported in professional manner to management 
  • Attention to every detail 
  • Promotions Director
  • The Sports Cafe
  • London, UK
  • March 2002 to October 2003
  • Partnered successfully with bar, reception, food and beverage, marketing departments to produce one of London's most recognisable Venues. 
  • Exceeded company objectives with many nights full compacity for a variety of sporting events shown live in over 65 screens. 
  • Hired and trained all new staff and compliance of existing staff.
  • Competently designed new monthly flyers/posters 
  • Arranged, implemented and ran many themed nights
  • Liaised with some of London's largest venues
  • Exceptionally oversaw the running of all aspects of all departments. 
  • Frequently was invited by owner to liaise with him personally about marketing/promotional endeavours 
Education
  • High School Diploma
  • Saint Joseph's Collage
  • Banora Point, NSW
  • Certificate 3 in Hospitality - Hospitality
  • Kingscliff TAFE
  • NSW
  • 1998
Skills
Certificate 3 in Hospitality 


Highly Skilled in customer relations 

Highest level of professionalism 

Qualified Barista 

Extremely competent in sales and Promotions 

Time efficient and organised 

a little more about renee
Renee has over 20 years within the hospitality/tourism sector and has worked for some incredible venues, both nationally and internationally. 


A mother to an Autistic child and wife to a retired Special Forces Soldier, Renee is extremely competent and thrives on organisation for success. 

Some time off to concentrate on family commitments, Renee is focused on rejoining the work force and would be a valuable asset to any role she chooses.

Renee is also a part time Beauty Therapist

Renee also performs with her live duo act and has played both nationally and internationally.

An upstanding citizen with no criminal history 

Own vehicle and current drivers license 

Reliable. Honest.Driven. 

This resume is created in 7 minutes.
Professional Summary
Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance.
Skills
  • Expert in mechanical assembly
  • Strong Algebra and general math skills
  • Qualified in blueprint interpretation
  • Proficient with Laser Machine
  • Numerical controls understanding
  • Extremely quick learner
  • Exceptional organizational skills
  • Excellent time management skills
Work History
Assembler Swagelok - Solon, Ohio 04/2016 - Current
  • Inspect and test components, assemblies and power tools
  • Obtain appropriate tooling and fixtures
  • Verify part Numbers and place parts in appropriate shipping containers
  • Recognize and report defective material and equipment to shift supervisor
  • Plan and pace work efficiently in order to meet daily, weekly, project or production goals
  • Observed all safety policies and procedures
  • Laser mark parts for identification/sorting
Machine Operator Swagelok - Willoughby Hills, Ohio 09/2013 - 04/2016
  • Received and correctly processed both written and verbal instructions, prints and work orders
  • Obtained appropriate tooling and fixtures
  • Verified part Numbers and placed parts in appropriate shipping containers
  • Observed all safety policies and procedures
  • Set up and tested machines following blueprints
  • Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties
Cafe Manager BP Oil Company - Shaker Heights, Ohio 08/1996 - 09/2013
  • Developed strategic action plans to contain cost and controllable expenses
  • Managed payroll administration, created weekly schedule
  • Worked effectively in team setting and independently to achieve company goals
  • Assisted with creating/maintaining business relationships to increase customer satisfaction
  • Developed store level action plans to improve sales and performance
  • Responsible for recruiting efforts, succession planning, and training strategies
  • Reviewing discrepancies, filing documentation, and keeping records customer transactions
  • Interacted with customers and peers to resolve inquiries 
Education
CNC Machinist Kaplan Career Institute - Brooklyn, Ohio 2008
  • Machining Certificate
  • Coursework in Machine Tool Operations and Industrial Manufacturing Technology
  • Operation of Manual Lathe and Mill Machines
  • Ability to read blueprints/schematics, Micrometers, and Calipers
  • Knowledge of G&M Coding/programming
  • Ability to set up and operate CNC Lathe ands CNC Mill Machines
  • Proficient in machine math and technology
High School Diploma: Jane Addams Business Careers Center - Cleveland, OH 1996
Accomplishments
  • First Aid Responder
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Professional Summary

Excellent communication skills along with rapid and precise customer service skills.

Friendly, helpful worker who is willing to work a flexible schedule.

Highly skilled in addressing customer concerns with speed, accuracy and professionalism.

Committed to customer satisfaction with the ability to resolve complex issues and win customer loyalty.

Skills
  • Problem resolution
  • Strong work ethic
  • Communication skills
  • People-oriented
  • Self-motivated
  • Dependable
Work History
Utility Worker, 11/2018 to Current
Zelda's 750 WestLancaster, CA
  • Assist with kitchen prep work to help operations run smoothly and meet customer needs.
  • Produce dishes and maintained near-perfect satisfaction scores as kitchen staff member.
  • Pitching in extra hours to help other staff during unexpected times of high volume
  • Assist cashiers with processing customer payments and documenting orders.
  • Ensure exceptional guest experiences through attentive service.
  • Work with POS system to place orders, manage bills and handle complimentary items
  • Help customers place orders, explain menu items and suggest appropriate options for food allergy sufferers.
Cafe Manager and Barista, 08/2017 to 02/2019
Desert Vineyard Christian FellowshipLancaster, CA
  • Directed staff of 3 personnel plus volunteers, managed budget, book keeping, and weekly ordering of supplies.
  • Assisted staff in building their expertise of coffees, teas and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Controlled food costs and managed inventory.
Front of House Utility Worker, 04/2018 to 09/2018
Kinetic Brewing CompanyLancaster, CA

  • Delivered food items to tables ensuring each restaurant patron received the correct order.
  • Recognized numerous times by supervisors for tireless work ethic and positive attitude.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Cleaned, swept and mopped the bar area.
  • Waited on multiple customers at the bar and throughout the bar area.
Kitchen Utility Worker, 06/2016 to 04/2018
Kinetic Brewing CompanyLancaster, CA
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Managed opening and closing shift kitchen tasks.
  • Trained and assisted new kitchen staff members.
  • Effectively prep, stored, rotated and stocked all product.
  • Prepared identical dishes numerous times per day with consistent care, attention to detail and quality.
  • Prepared ingredients for menu items.
Education
Associates Degree in Progress: Kinesiology Antelope Valley College - Lancaster, CA