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Professional Summary
Enthusiastic Loan Writer capable of the efficient and accurate management and processing of loans. Skilled in the development  and implementation of loan plans, client loan assessment, and conducting credit analysis. Specialize in the expedient analysis and processing of loan requests. Dynamic communicator who consistently exceeds goals and company expectations.
Work History
Loan Writer, 03/2018
Safra Finance – Werribee, VIC
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Compiled database of loan applicants, credit histories, corporate financial statements and other financial information.
  • Developed and maintained relationships with local real estate agents.
  • Processed challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
  • Created strategies to develop and expand sales of services to existing customer which resulted in a 10% increase in annual revenue.
Services Representative, 05/2015 to Current
Western Leisure Services – Hoppers Crossing, Victoria
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Cafe Worker, 05/2015 to Current
Western Leisure Services – Hoppers Crossing, Victoria
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Conducted successful cash audits at the end of each shift.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
Receptionist, 03/2014 to 03/2015
Jupiter Real Estate – Williams Landing, VIC
  • Respond to queries regarding real estate services offered at the company, over the telephone and through emails.
  • Greet clients as they arrive at the office, verify their appointment times and provide information regarding the office's services.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
General Store Manager, 02/2014 to 03/2015
Red Engine – Werribee, VIC
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Priced merchandize, stocked shelves and took inventory of supplies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Master of Engineering: Electrical Engineering, 2016
Deakin University - Waurn Ponds, VIC

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Professional Summary
 I am motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Customer-oriented server with excellent interpersonal and communication skills.
Skills
  • Quick problem solver
  • Committed team player
  • Decision-making
  • Customer service
  • Self-motivated
  • Dependable and reliable
Work History
Welder, 08/2013 to 10/2013
 Chelner – Zarqa, Jordan
  • Removed rough spots from work pieces with portable grinders, hand files and scrapers.
  • Detected faulty operation of equipment and defective materials and promptly resolved issues.
  • Used MIG gun arc to melt and deposit metal from electrode to workpieces.
Mobile Phone Sales Representative, 02/2006 to 04/2013
 Self-Employed – Nineveh, Iraq
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Developed new business by networking with valuable customers.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Described product to customers and accurately explained details and care of merchandise.
Cafe Worker, 01/2000 to 07/2005
 Self Employed – IRAQ
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
Education
Certificate: English, 2017
 Navitas - Cabramatta
Diploma: Electrician , 1997
 Institute of Trades and Industries - Nineveh, Iraq

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Summary

Travel addicted and high-performing recent HR graduate with great customer service and sale skills. Experienced in working in fast-paced environments and working towards goals. Strong work ethic and a fun team player who offers a positive and cooperative attitude.

Highlights
  • Goal-oriented
  • Team leadership skills
  • Strong organizational skills
  • Resolution-oriented
  • Effective team player
  • Excellent communication skills
  • Dependable and reliable
  • Cheerful and energetic
Experience
Student recruiter 08/2014 to 01/2015 Vision Lund

Active recruitment of student members to the union Vision, by planning and implementing exhibitions, presentations  and information sessions at University of Lund and nearby universities. Met and exceeded recruitment expectations and goals. Our team had one of the highest numbers of new members in Sweden spring 2014. Required great sales, planning and social skills.
Assisting insurance administrator 06/2014 to 08/2014 Vision Stockholm

Full time summer substitute at an unemployment insurance company. Worked as a telephone informer. Included contact with members, employers, authorities and other organizations. Answered questions in case work and gave general information about applicable laws and regulations, with help of the data systems AEGA and MELOS.

Care assistant 06/2013 to 08/2013 Kulabodan Community Skoevde

Full time summer substitute at a community for young people with severe psychiatric and social problems. Involved in the daily care and treatment. The work presented enormous responsibilities, and required great abilities to handle stress.
Personell manager 07/2011 to 07/2012 Juicybar Ltd, Paprika Restaurant Gothenburg

In charge of the daily work and routines at the restaurant, but also of creating new ones in order to improve work environment and efficiency at the restaurant. Involved purchase, making schedules, assisting in recruitment, calling employees to work, reporting hours worked, but also training new employees on company costumer policies and service level standards. Served as a link between the owners and the employees by handling questions and resolving work-related problems. Also took part of the daily work in the restaurant. Extremely high work pace but the satisfaction and wellbeing of the customers were always in focus.

Cafe worker 06/2008 to 06/2011 Juicybar Ltd, Paprika Restaurant Gothenburg

At this workplace I had my first real experience of working with service, and I absolutely loved it. Demanded very high work pace, but the well-being of the costumers was always prioritized. Worked daily with:

  • Cash work, such as receiving and processing cash and credit payments
  • Serving costumers and providing high quality service by always being fast, friendly and anticipating and addressing the guests' service needs
  • Food preparations
  • Opening and closing duties
  • Placing all orders to maintain stock
Education
Bachelor of Science: Exchange program 2015 University of Sydney Sydney, NSW, Australia

Spent the last semester of my bachelor at the University of Sydney as part of an exchange program between my home university and University of Sydney.
Bachelor of Science: Human Resource Development and Labor Relations 2015 University of Lund Lund, Sweden

Graduated with excellent marks from University of Lund in June 2015. The coursework included a mix of psychology, sociology, economics, labor law and pedagogics.

Affiliations

Administrator

The Swedish human resource management association, network for labor law and work environment – Malmo 2014 – 2015

Student representative

Visions' HR council – Stockholm 2014 – 2015


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