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Executive Summary

High-energy Manager successful in building and motivating dynamic teams.

25 years of progressive customer experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Core Qualifications
  • Supervision and training
  • Calm under pressure
  • Staff training
  • Customer relations
  • Time management
  • Employee scheduling
  • Resources leadership
  • Accounts receivable/payable
  • Filing
  • Answering phones
  • Overseeing office activities
  • Invoice organization
  • Account balancing reconciliation
  • Program file distribution
  • Cash deposit preparation
  • Technologically savvy
  • AR/AP
  • 10-key proficiency
  • File and data retrieval systems
  • Quick problem solver
Professional Experience
Restaurant General Manager, 07/2019 Current JA SUTHERLAND TACO BELL Placerville, CA
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
Assistant Administrator Accounting , 05/2019 07/2019 Thompson's Toyota Placerville, CA
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance
  • Oversaw inventory purchases, restocking and organization
  • Managed computer databases, physical file systems and required logs
  • Facilitated and tracked communication between employees, departments, vendors and other stakeholders
  • Documented vehicle expenses, entered invoices and performed other accounting jobs
  • Data entry
  • Cashiering
  • Closing repair and serice orders
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Administrative Office Clerk, 07/2018 05/2019 Sierra Rock llc Placerville, CA
  • Dispatched rock loads and scheduled truck routes efficiently
  • Developed and implemented efficient filing systems and customer database protocols
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
  • Proactively identified and solved complex problems that impacted management and business direction
  • Administered payroll and handled payroll corrections to provide accurate payment to employees
  • Identified and solved complex problems impacting operations management and business direction
  • Maximized accuracy, productivity and customer experiences by reviewing processes and devising changes
  • Answered inquiries concerning standardized policies, procedures and regulations
  • Answered incoming phone calls and sorted, distributed and sent mail correspondence
  • Applied a diverse array of data collection methodologies, analyzing and recording findings effectively.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions
  • Assessed production schedules, drawings and materials to better understand job specifics before project start
  • Provided excellent and professional service to ensure guest satisfaction
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Certified Nursing Assistant, 01/2018 07/2018 The Pines At Placerville Health Care Placerville, CA
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Collected specimens, monitored vitals and maximized patient comfort
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Documented patient intake and dietary requirements and assisted with feeding
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
Owner /Office Manager , 04/2006 01/2018 Candy Land Towing & Uhaul Placerville , ca
  • Provided effective quality control oversight and eliminated downtime to maximize revenue
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Promptly managed complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction
  • Monitored financial bookkeeping for accuracy, compliance and signs of fraud
  • Optimized office coverage, preparing work schedules based on staff availability and forecasted demands
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Planned efficient routes and adjusted strategies based on current weather and traffic information
  • Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo
  • Dispatched and scheduled trucks for inbound and outbound
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments
  • Produced professional and error-free letters, presentations and spreadsheets
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
  • Monitored progress by establishing plans, budgets and measuring results
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
Deli Manager, 05/1999 04/2008 Raley's Family Of Fine Stores Placerville , CA

Surpassed revenue goals in four consecutive quarters.

set up holiday displays,,merchandised, sanitation classes,

trained new employees, employee scheduling

  • Oversaw inventory purchases, restocking and organization
  • Managed computer databases, physical file systems and required logs
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Controlled portion sizes and garnishing for optimal cost controls
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
  • Created effective marketing promotions to improve business
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies
  • Interviewed, hired, and supervised back of house staff
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
  • Trained employees on correct cooking techniques, safety standards and performance strategies
  • Scheduled over 20 employees by assigning shifts
Shift Supervisor, 01/1996 03/1999 carls jr placervillle, ca
  • Performed store opening and closing procedures, including setting up registers and checking products
  • Assisted store management with meeting standards of service and quality in daily operations
  • Trained over 15 employees in effective work procedures and performance strategies
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels
  • Motivated team members to complete assigned tasks and perform at exceptional levels
  • Trained newly hired employees on all equipment and created training manual for all positions to use as reference guide
  • Resolved customer complaints and reported issues to senior management
1997 Ponderosa High School Shingle Springs, CA High School Diploma
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Line Cook with 13 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.
  • ServSafe certified
  • Food handlers card
  • Focused and disciplined
  • High volume production capability
  • Well-tuned palette
  • Bilingual (English/Spanish)
  • Contemporary sauce work
  • Focus on portion and cost control
Lead Cook 03/2015 to 05/2017 Apizza Brooklyn Miami, FL
  • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
  • Provided courteous and informative customer service.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Followed proper food handling methods and maintained correct temperature of all food products.
Deli Manager 08/2013 to 03/2015 Joanna's Marketplace MIami, FL
  • Reduced food costs by 12 percent by expertly estimating purchasing needs and buying through approved suppliers.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Consistently produced exceptional menu items that regularly garnered diners' praise.
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
Line Cook 05/2009 to 07/2013 Miller's Ale House Miami, FL
  • Persistently strove for continual improvement and worked cooperatively as a team member.
  • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
  • Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.
  • Expert in final plate preparation with authentic presentation.
Line Cook 10/2005 to 05/2009 Friday's Miami, FL
  • Cleaned and sanitized cooking utensils, glassware, and tableware.
  • Prepared and executed all menu items in a timely manner.
  • Cleaned and sanitized kitchen area and followed closing procedures.
Education and Training
GED: General Studies 2006 Miami Killian High School Miami, FL
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Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Work History
Mail Carrier 04/2015 to 07/2017
United States Postal Service Baltimore, MD
  • Set up route and deliver mail 6 days a week.
  • Bundle mail in preparation for delivery.
  • Deliver mail to residences and businesses
  • Enter change of address orders into to computers that process forwarding address stickers.
  • Leave notices telling patrons where to collect mail that could not be delivered .
Assistant Deli Manager 11/2013 to 04/2015
Fresh Market Baltimore, MD
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Cleaned and sterilized equipment and facilities
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Bakery Clerk 08/2011 to 09/2013
Walmart Baltimore, MD
  • Decorated and merchandised quality bakery goods.
  • Ordered and received bakery products and supplies.
  • Properly wrapped, boxed, and weighed bakery department products.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.


Cash Office Supervisor 10/2009 to 01/2011
Food King Baltimore, MD
  • Organized and removed online banking files no longer in use.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Coordinated daily cash reconciliation at a high-volume location.
GED: Lake Clifton High School - Baltimore, MD
  • Customer-oriented
  • POS systems knowledge
  • Motivated team player
  • Active listening skills
  • Skilled problem solver

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Jeff Bush who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly

who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Upbeat and flexible

 with over 20 

years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. 

  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Superb sales professional
Kwik Chek January 2012 to Current Assistant Deli manager /Social Media Manager
Bonham , Texas