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Executive Summary

High-energy Manager successful in building and motivating dynamic teams.

25 years of progressive customer experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Core Qualifications
  • Supervision and training
  • Calm under pressure
  • Staff training
  • Customer relations
  • Time management
  • Employee scheduling
  • Resources leadership
  • Accounts receivable/payable
  • Filing
  • Answering phones
  • Overseeing office activities
  • Invoice organization
  • Account balancing reconciliation
  • Program file distribution
  • Cash deposit preparation
  • Technologically savvy
  • AR/AP
  • 10-key proficiency
  • File and data retrieval systems
  • Quick problem solver
Professional Experience
Restaurant General Manager, 07/2019 Current JA SUTHERLAND TACO BELL Placerville, CA
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
Assistant Administrator Accounting , 05/2019 07/2019 Thompson's Toyota Placerville, CA
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance
  • Oversaw inventory purchases, restocking and organization
  • Managed computer databases, physical file systems and required logs
  • Facilitated and tracked communication between employees, departments, vendors and other stakeholders
  • Documented vehicle expenses, entered invoices and performed other accounting jobs
  • Data entry
  • Cashiering
  • Closing repair and serice orders
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Administrative Office Clerk, 07/2018 05/2019 Sierra Rock llc Placerville, CA
  • Dispatched rock loads and scheduled truck routes efficiently
  • Developed and implemented efficient filing systems and customer database protocols
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
  • Proactively identified and solved complex problems that impacted management and business direction
  • Administered payroll and handled payroll corrections to provide accurate payment to employees
  • Identified and solved complex problems impacting operations management and business direction
  • Maximized accuracy, productivity and customer experiences by reviewing processes and devising changes
  • Answered inquiries concerning standardized policies, procedures and regulations
  • Answered incoming phone calls and sorted, distributed and sent mail correspondence
  • Applied a diverse array of data collection methodologies, analyzing and recording findings effectively.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions
  • Assessed production schedules, drawings and materials to better understand job specifics before project start
  • Provided excellent and professional service to ensure guest satisfaction
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Certified Nursing Assistant, 01/2018 07/2018 The Pines At Placerville Health Care Placerville, CA
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Collected specimens, monitored vitals and maximized patient comfort
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Documented patient intake and dietary requirements and assisted with feeding
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
Owner /Office Manager , 04/2006 01/2018 Candy Land Towing & Uhaul Placerville , ca
  • Provided effective quality control oversight and eliminated downtime to maximize revenue
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Promptly managed complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction
  • Monitored financial bookkeeping for accuracy, compliance and signs of fraud
  • Optimized office coverage, preparing work schedules based on staff availability and forecasted demands
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Planned efficient routes and adjusted strategies based on current weather and traffic information
  • Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo
  • Dispatched and scheduled trucks for inbound and outbound
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments
  • Produced professional and error-free letters, presentations and spreadsheets
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
  • Monitored progress by establishing plans, budgets and measuring results
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
Deli Manager, 05/1999 04/2008 Raley's Family Of Fine Stores Placerville , CA

Surpassed revenue goals in four consecutive quarters.

set up holiday displays,,merchandised, sanitation classes,

trained new employees, employee scheduling

  • Oversaw inventory purchases, restocking and organization
  • Managed computer databases, physical file systems and required logs
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Controlled portion sizes and garnishing for optimal cost controls
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
  • Created effective marketing promotions to improve business
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies
  • Interviewed, hired, and supervised back of house staff
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
  • Trained employees on correct cooking techniques, safety standards and performance strategies
  • Scheduled over 20 employees by assigning shifts
Shift Supervisor, 01/1996 03/1999 carls jr placervillle, ca
  • Performed store opening and closing procedures, including setting up registers and checking products
  • Assisted store management with meeting standards of service and quality in daily operations
  • Trained over 15 employees in effective work procedures and performance strategies
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels
  • Motivated team members to complete assigned tasks and perform at exceptional levels
  • Trained newly hired employees on all equipment and created training manual for all positions to use as reference guide
  • Resolved customer complaints and reported issues to senior management
Education
1997 Ponderosa High School Shingle Springs, CA High School Diploma
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Summary
Line Cook with 13 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.
Skills
  • ServSafe certified
  • Food handlers card
  • Focused and disciplined
  • High volume production capability
  • Well-tuned palette
  • Bilingual (English/Spanish)
  • Contemporary sauce work
  • Focus on portion and cost control
Experience
Lead Cook 03/2015 to 05/2017 Apizza Brooklyn Miami, FL
  • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
  • Provided courteous and informative customer service.
  • Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Followed proper food handling methods and maintained correct temperature of all food products.
Deli Manager 08/2013 to 03/2015 Joanna's Marketplace MIami, FL
  • Reduced food costs by 12 percent by expertly estimating purchasing needs and buying through approved suppliers.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Consistently produced exceptional menu items that regularly garnered diners' praise.
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
Line Cook 05/2009 to 07/2013 Miller's Ale House Miami, FL
  • Persistently strove for continual improvement and worked cooperatively as a team member.
  • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
  • Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.
  • Expert in final plate preparation with authentic presentation.
Line Cook 10/2005 to 05/2009 Friday's Miami, FL
  • Cleaned and sanitized cooking utensils, glassware, and tableware.
  • Prepared and executed all menu items in a timely manner.
  • Cleaned and sanitized kitchen area and followed closing procedures.
Education and Training
GED: General Studies 2006 Miami Killian High School Miami, FL
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Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Work History
Mail Carrier 04/2015 to 07/2017
United States Postal Service Baltimore, MD
  • Set up route and deliver mail 6 days a week.
  • Bundle mail in preparation for delivery.
  • Deliver mail to residences and businesses
  • Enter change of address orders into to computers that process forwarding address stickers.
  • Leave notices telling patrons where to collect mail that could not be delivered .
Assistant Deli Manager 11/2013 to 04/2015
Fresh Market Baltimore, MD
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Cleaned and sterilized equipment and facilities
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Bakery Clerk 08/2011 to 09/2013
Walmart Baltimore, MD
  • Decorated and merchandised quality bakery goods.
  • Ordered and received bakery products and supplies.
  • Properly wrapped, boxed, and weighed bakery department products.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.

 

Cash Office Supervisor 10/2009 to 01/2011
Food King Baltimore, MD
  • Organized and removed online banking files no longer in use.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Coordinated daily cash reconciliation at a high-volume location.
Education
GED: Lake Clifton High School - Baltimore, MD
Skills
  • Customer-oriented
  • POS systems knowledge
  • Motivated team player
  • Active listening skills
  • Skilled problem solver

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Summary

Jeff Bush who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly

who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Upbeat and flexible

 with over 20 

years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. 

Skills
  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Loss prevention
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Superb sales professional
Experience
Kwik Chek January 2012 to Current Assistant Deli manager /Social Media Manager
Bonham , Texas
This resume is created in 7 minutes.
Professional Summary
Over 30 years of dedicated  customer service experience servicing dynamic customer satisfaction and driving exceptional productivity improvement
Work History
Safety And Security Officer, 08/2016 to Current
Norred and Associates Houston, TX
  • Observes and reports activities and incidents at an assigned client site for safety of personnel
  • Prepares logs and reports as required
  • Protects evidence or scene of incident in the event of accidents, security violations, emergencies, or security investigations
  • Controls access to airport sida sites of facility through the admittance process
  • Responds to incidents of bomb threat, medical emergency, fire, and hazardous material
  • Patrols assigned areas on foot or in vehicle; checks for unsafe conditions, unauthorized persons and hazards
Department Manager/Warehouse, 07/2016 to 07/2017
Walmart Houston, TX
  • Received, stored and shipped goods and materials.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately.
  • Supervised and directed all merchandise and shipment processing.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
Deli Manager, 11/2006 to 2016
Seller Bros Houston, TX
  • Trained staff of 5 to 7 employers operating procedures, food safety regulations, and company services
  • Scheduled and assigned work for associates on a weekly basis
  • Managed product storage, maintenance and rotation activities to avoid any damages and spoilages
  • Met weekly sales, gross profits of 40% and above
  • Develop sales promotion programs to attract more customers
  • Assist in preparation of inventory and sales budgets
Education
Associate of Arts: Current
Houston Community College - Houston, Texas
Certificate : Medical Assistant Southwestern Professional Institute - Houston, Tx
Skills
  • Security Guard License
  • CPR Certified
  • Inventory control
  • Effective problem solver
  • Excellent time management skills
  • Team leader
  • Health Department Food and Safety Cerification
  • Exceptional interpersonal communication
  • Hard working and self-motivated
  • Quality assurance
  • Fast learner
  • Innovative
This resume is created in 7 minutes.
Summary

Reliable Department Manager with 23 years in retail sales and operations. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.Builds strong customer and associate relationships. Encourages teamwork to achieve a common goal. Hold team members accountable for their performance. Excels at problem solving and customer satisfaction. Strong love for animals and assisting pet parents with their care and behavior.


Highlights
  • Flexible schedule
  • Reliable
  • Team-oriented
  • Exceptional leader
  • Accurate cash handling
  • Retail inventory management
  • Moral booster
  • Outstanding communication skills
  • Conflict resolution skills
  • Store operations
  • Store opening and closing procedures
  • Customer perspective
Accomplishments

Awarded several customer service awards


Increased checkout accuracy by having weekly product knowledge and shrink awareness classes


Improved associate moral by leading by example, positive training, and recognition


Promoted to Head Cashier, Front End Supervisor and Paint Department Manager



Experience
December 1989 to May 1998
IGA (O&O) Philadelphia, PA Cashier /Assistant Deli Manager

Worked as a cashier providing a friendly and accurate checkout. Also worked in the Deli department preparing food, slicing lunch meat, ensuring a clean working environment, ordering stock, made schedules, equipment maintenance, trained new associates and built strong customer relationships

September 1998 to Current
The Home Depot Warrington, PA Department Manager

Started as a cashier, advanced to a Head Cashier in 12 months, worked at the Customer Service department for 6 months, promoted to Front End Supervisor for 5 years, currently the Paint Department Manager. Excels in customer service, building strong relationships with customers and associates, solves customer and associate problems trains and coaches new associates and associates that have performance issues, creates excitement and a positive work environment, recognizes top performing team members, holds team members accountable for their performance, looks for new ways to improve team performance, performs tasks in a timely manner, excellent communication between management and team members, stock management, shelf maintenance, equipment maintenance, HHM certified, easily adaptable to new environments, accepts new challenges

Education
1989
George Washington High School
Philadelphia, PA

High School Diploma
This resume is created in 7 minutes.
Highlights
  • Efficient multi-tasker
  • Thorough
  • love of animals
  • Strong work ethic
  • Diligent
  • Responsible and reliable
  • Computer-literate
Accomplishments

Most refer to me as a "Jill of all trades" because of my history of being an over achiever and mastering several different skills, education and jobs in a short period of time. I am always learning something new and am always trying to better myself.

Experience
Kennel Technician
July 2014 to Current
PAWS Peoria, Il

Responsible for providing a safe environment for pets at the shelter

Bartender
July 2014 to Current
Rizzi's Italian Restaurant Peoria, Il
Server
March 2014 to July 2014
Firehouse Pizza East Peoria, Il

Tasks included providing exceptional customer service and money handling

Pet sitter/ house sitter
May 2013 to Current
Petsitting By Diana Peoria, Il

In home pet sitter, responsible for administering medications, caring for pets

Sole proprietor
February 2012 to Current
Pink Flamingo Flocking & More by Jill Creve Coeur, Il

Gaining and keeping customers and setting up yard displays in the middle of the night as a surprise for clients for all occasions. Over 20 different themes available.


Vet assistant/receptionist
August 2013 to March 2014
Limestone Companion Animal Hospital Creve Coeur, Il

Checking in clients and gathering information about pet. Preparing vaccinations, animal restraint during exams and medical procedures, nail trimming, bathing and preparing medication for animals.

Assembler, logistics specialist
September 2005 to January 2014
Caterpillar Inc. East Peoria, Il

Assembly, engine repair, logistics, Team leader and strong willed motivated employee that worked in a fast paced production oriented environment and worked well under pressure.

Tax preparer/receptionist
October 2009 to January 2013
Jackson Hewitt Peoria, Il

Completed continuing education classes for 4 tax seasons and worked seasonally in the Peoria office

Deli manager
August 2002 to September 2005
Naturally Yours Grocery & Deli Creve Coeur, Il

responsible for maintaining kitchen and preparing entrees and soups and desserts for many different special diet restrictions.

Education
Diploma : Vet assistant , 2010 Penn Foster Peoria, Il

Currently continuing education with a series of vet tech courses

Diploma : travel and tourism, 1991 Midstate College Peoria , Il
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Professional Summary
Merchandiser with a 3-year background in cashiering and stocking. Desires a role as a full time merchandiser for Anheuser Busch.
Skills
  • Self-motivated
  • Flexible Bilingual(Spanish and English)
  • fast learner and dependable
  • positive outlook
  • ambitious to excel in job duties
  • excellent work ethic
  • Extremely organized
Work History
Deli manager, 09/2013 to 11/2013
Rio Ranch Market
  • I made the Deli, Dairy and frozen orders 
  • keeping everything nice and clean
  • rotating all products
  • Worked directly with Goya foods and Cacique vendors to achieve our goals by pushing sales
Cashier & Grocery, 04/2011 to 09/2013
Rio ranch Market 11647 Cherry Ave Fontana, CA 92335
  • customer service
  • stocked shelves
  • keeping the warehouse clean/condense
  • rebuild and build displays
  • skilled and accountable in all aspects of cash handling, balancing, and reporting
Merchadiser, 12/2013 to Current
Anheuser Busch 1400 marlborough Ave Riverside, CA 92507
  • rebuild and build displays
  • rotating our product
  • customer service
  • stocking shelves
Education
High School Diploma: 2013
Arlington High School - Riverside, CA