Dining Room Supervisor resume examples

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College graduate seeking employment within a successful business, holding an opportunity for growth. Ability to function at a high level in a wide variety of settings.
  • Managing
  • Planning
  • Coordinating                                                                                        
  • Knowledge of Computers
  • Issue Resolution
  • Client Satisfaction

Accounting, handling cash, opening and closing, conferences, guest satisfaction, customer service, event planning, firing, goal setting, hiring, managing, meetings, Payroll, scheduling, staffing
Dining Room Supervisor - Coburg Village
April 2015 to Current
Rexford, NY
  • Managing staff of 30 in three different dining venues which consists of hiring, scheduling, and disciplinary action.
  • Ordering supplies and daily menu design and planning.
  • Special dining event planning and execution.
General Manager/Event Coordinator
May 2013 to April 2015
Carney's Tavern Ballston Lake, NY
  • Public Relations Representative, Social media coordinator 
  • Payroll, ordering weekly items, staff meetings, hiring/firing
  • Booking, scheduling, staffing on premise and off premise parties and catering events
Leasing Consultant
December 2012 to May 2013
Dawn Homes Management Glenville, NY
  • Oversaw three apartment complexes with over 100 units.
  • Rented apartments; showings, lease signings, collecting rent.
  • Dispersing maintenance to address tenant concerns.
FOH Supervisor
August 2011 to November 2012
Carney's Restaurant Ballston Lake, NY
  • Bartending and waitressing in a team environment.
  • Opening and closing the restaurant, handling cash and deposits, key holder.
June 2007 to August 2011
The Franklin Plaza, The Franklin Terrace, Mezzaluna Cafe Troy, NY
  • Obtained several different positions fairly quickly.
  • Gained an extensive knowledge of fine dining service and client satisfaction.
  • Increased productivity through goal setting and being a leader.
Customer Service Representative
September 2004 to August 2006
CRC Burnt Hills, NY
  • Conducted analysis to address customer service, which led to customer satisfaction.
Bachelor of Arts : English & Education, 2012 University At Albany Albany, New York English & Education AffiliationsMember, Kappa Delta Pi International Honor society ILead conferences attended to gain extensive knowledge provided by mentors on how to be a leader
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Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
Core Strengths
  • Excellent communication skills
  • Goal-oriented
  • Cheerful and energetic
  • Superior organization skills
  • Internet savvy
  • Time management
  • Resourceful
  • Self-directed
  • Started as Sales Coordinator for two Hampton Inn & Suites hotels; promoted to Sales Manager within 4 months; promoted to Director of Sales at Staybridge Suites 2 months later.
  • Within first 60 days at Staybridge Suites, improved extended stay base from 23% to 31%
  • Booked over $100,000 in group revenue for 4th quarter 2016
  • Personally chosen by President & CEO of Ready Training Online to organize and distribute thousands of data leads to sales team 
  • Promoted to Executive Assistant within first 90 days at RTO 
Professional Experience
Business Development Representative, 02/2017 to Current Ready Training Online Elizabethtown, PA
  • Meet and exceed sales targets; achieve maximum sales in assigned territory
  • Prospect, qualify, and conduct sales demonstrations
  • Understand and present RTO's product offerings and competitive advantages in an effective manner
  • Prepare solution presentations, price quotes and reports for prospects and clients
  • Sell at transaction price points in accordance with RTO policies
  • Execute the “Formula of Success” daily & weekly sales activities developed in conjunction with the Sales Manager — these include cold calls per day, revenue producing activities per day, demos per week, and closed-win engagements per month
  • Make the appropriate number of calls on prospects versus customers
  • Work closely with the marketing team to design required promotion and awareness campaigns for target market / clients
  • Utilize outbound prospecting process which includes customer list generation/management, mass email, cold calls, and pre-qualification in designated regions
  • Research via Internet and social networking tools to increase/augment potential prospects
  • Manage inbound sales inquiries via telephone and email
  • Develop thorough understanding of each account's industry and business
  • Create and maintain accounts in Salesforce (CRM); log and track all activity
  • Proactively identify opportunities to optimize lead management and prospecting process and promote RTO values, brand, and mission
  • Continually pursue new product and industry knowledge and acquire better selling skills
  • Attend and participate in sales meetings, training workshops and designated trade shows
Director of Sales, 03/2016 to 02/2017 Marshall Hotels and Resorts Ephrata, Mount Joy, Royersford, PA
  • Led sales calls with team members to establish sales and customer retention goals.
  • Managed sales transactions with a revenue stream of $2-$5 million annually.
  • Identified prospective customers using lead generating methods and performing an average of 35 cold calls per day.
  • Retained and ensured proper handling and care of 120 existing client accounts.
  • Work closely in maintaining local relationships with Fortune 500 companies, including Dow, Exelon, Pfizer and Altria. 
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Generated weekly and monthly sales reports.
  • Wrote, proofed and edited sales proposals and correspondence.
  • Negotiated details of contracts and payments and prepared sales contracts for groups, extended stay and meeting rooms.
  • Maintained friendly and professional customer interactions.
  • Currently active in 4 Chambers of Commerce to include member briefings, mixers, and trade shows.
  • Certified in IHG Way of Sales Solution Selling.
Dining Room Supervisor, 01/2010 to 04/2016 United Church of Christ Homes Ephrata, PA
  • Coordinated nutrition care with other members of the health care team and delegated responsibilities.
  •  Trained staff of four employees for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets.
  • Calculated nutritional requirements and assessed the adequacy of diet and nutrition support.
  • Checked the quantity and quality of received products.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned and prepared various foods for cooking or serving.
  • Managed food and produce receiving process with 100% accuracy.
  • Prepared food items such as sandwiches, salads, soups, and beverages.
  • Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
  • Examined trays to ensure that they contained required items.
  • Inspected dining and serving areas to ensure cleanliness and proper setup.
  • Serv-Safe Certification.