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Professional Summary
  • Effective Leader driven to apply a strong work ethic and motivational skills to achieve sales goals, as well as employee and customer satisfaction.
  • Personable Manager who respects and appreciates all associates. Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to business success.
  • Personnel development
  • Staff training and development
  • Detail-oriented
  • Strategic thinker
  • Organized
  • Deadline-oriented
  • Customer relations
  • Merchandising
  • Budgeting and cost control
  • Adaptability and responsiveness
  • Special events planning
  • Inventory management systems
Work History
Food & Retail Specialist- Ferry Operations, 11/2016 to Current
Delaware River & Bay Authority North Cape May, NJ
  • Participate and Conduct monthly vessel inventories
  • Deliver exceptional customer service to increase sales and generate repeat business
  • Maintain clean, sanitized and well-organized food preparation zones to promote vessel efficiency.
  • Maintain effective supply levels by monitoring and reordering food stock and dry goods.
  • Collaborated with team members to meet all food service needs for over 1200 customers per day.
  • Perform and delegate shift change tasks each day to keep Galley efficient and neat.
General Manager, 11/2002 to 08/2015
Ulta Beauty Cherry Hill, NJ
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 35 retail and salon associates, and 4associate managers.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Scheduled management, retail and salon staff effectively in consideration of store traffic, store Profit & Loss statement and key store initiatives using an automated scheduling tool.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Ensured all company policies, standards and procedures are communicated effectively and implemented, maintained and followed in a consistent manner.
Assistant Food And Beverage Director, 09/1996 to 01/2002
Nassau Inn Princeton, NJ
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Collaborated with executive chef to prepare for and execute new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Promoted the business through participation in and sponsorship of community events.
Bachelor of Arts: English Literature and Creative Writing, 1991
Stockton State College - Pomona, NJ
Associate of Arts: Humanities and Social Science, 1989
Mercer county community college - Hamilton, NJ
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Professional Summary
I am currently Audio Visual Supervisor for LHM Properties.  Prior to accepting the position with LHM, I was Food & Beverage Supervisor for a large Comcast/Spectra Convention & Banquet facility.
I have also been a freelance Audio Engineer, for corporate, political, and live music sound reinforcement, working for companies such as PSAV and JSAV, nationally, and abroad.
I am also Audio Engineer and Beverage Manager, for a large nightclub, a position I have held for the past nineteen years.  Other duties included: Director of Marketing/Sales/Advertising, of on-premise promotions, as well as employee training and management.
11/2016 to Current
Audio Visual Supervisor LHM Properties St. Louis, MO Meeting all audio visual needs for small to large corporate events.  Not limited to audio, projection, setup & striking, as well as lighting requirements.  Event & employee management.
03/2016 to 12/2016
Food and Beverage Supervisor Comcast Spectra Collinsville, IL Product selection and purchasing. Event-planning. Employee management.  Implementation, to successful completion, of all special events, conventions, banquets, and concessions, for a large convention facility.
05/1996 to Current
Beverage Manager/Marketing & Promotions/Audio Engineer Wild Inc Collinsville, IL
All aspects of maintaining and ordering of all liquid inventory, including wine, spirits, beers, soda, mixes, energy drinks. Incorporated new trends and products, to create profitable promotions. Provided onsite training.
Live Audio Design and Sound Reinforcement, both digital & analog, including: FOH, Monitor, Live TV Feed, Stage Management, Lighting, Audio Acoustics, Artist Handling, Label Liason, and Client Relations; Artist negotiations/Rider interpretation & procurement of client requirements.
  • Pre-Approved for Seminole Casino/Tampa, FL: Background Check, Drug-Screening, Florida Gaming License.
  • Beverage Alcohol Sellers and Servers Education Trainer(B.A.S.S.E.T.)
  • Draft Line Specialist (Brewery-trained, draft line cleaning & maintenance)
  • AHA Healthcare Provider CPR & Safety Training
  • US Food Service Sanitation/Food Handlers

Business Management University of Northern Iowa Cedar Falls, IA
Business Management Iowa Western Community College Council Bluffs, IA
This resume is created in 7 minutes.
Director of Operations 12/2015 to Current Alamo Drafthouse DFW/Twin Cities
  • Oversee 6 stores currently, each with over 10 million in revenue
  • Currently leading the opening of 2 more locations in DFW and Minneapolis by the end of July
  • Building all salaried management teams for the new locations
  • Revamping training for all departments
  • Transitioning our accounting and accounts payable to in house
  • Reworked our employee handbooks and bonus structures for management
Food & Beverage Director 06/2010 to 11/2015 L'auberge Casino Resort Lake Charles, La
  • Accountable for all Food and Beverage operation at Luxury Casino Resort.
  • Oversaw 7 restaurants including 40,000 square foot Banquet space and Casino Beverage operation
  • Food and Beverage revenue in excess of $52 million
  • Help guide team consisting of 7 General Managers and 800 Food and Beverage Team Members
  • Closed, redesigned, rebranded, and reopened 2 outlets
  • Designed and opened a new gran and go and lobby bar
  • Directly responsible for budget and P&L.
General Manager 03/2007 to 06/2010 L'auberge Casino Resort Lake Charles, LA
  • Oversaw all aspects of High End Steak House.
  • P&L, Budgeting, hiring, customer satisfaction, training, new marketing strategies.
  • Built Wine spectator Award Wining Wine list and signature cocktail menu.
  • Raised EBITA by over 25% first year.
Assistant General Manager 05/2005 to 03/2007 L'auberge Lake Charles Lake Charles, LA
  • Helped open casino and restaurant 
  • Helped with all aspects of running High End Steak House.
  • Oversaw training and scheduling all FOH staff.
  • Helped with marketing strategies and P&L.
F&B Professional with over 20 years experience looking for a new challenge. Desire to work for a company that is looking to push the envelope and try new and daring ideas.
Activities and Honors
  • Wine Spectator Award 4 years in a row
  • Leader of the Year for Pinnacle Entertainment
  • Concept
  • Employee relations
  • Forecasting
  • Marketing strategies
  • Product development
  • Leadership
  • Operations Start Up
  • Multi Unit Operations
  • P&L and Budgeting
This resume is created in 7 minutes.
Professional Summary

Talented Customer Service professional offering [Number] years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skillin staff training and development. Self-motivated with exceptional communication and [Area of expertise].

  • Hospitality, Cookery and service industry background
  • Relationship building
  • Opening and closing procedures
  • Business costing & budgeting
  • Staff development
  • Fluent in English, Cantonese and Mandarin
  • Customer service focus
  • Creative problem solver
  • Interpersonal skills
  • Inventory management
  • Quick learner
  • Self-motivated
  • Staff development
  • MS Windows proficient
Work History
Stage Performer, 01/2017 to Current
Cino Home Staging Ltd Auckland
  • Positively engaging clients by offering new/used home stage assistance
  • Track record of network building through-out genuine out-reach activities as a result of increased sales opportunity and revenue
  • Maintaining existing customer database by providing an effective recommendation, in-house needs analysis, and after-sales follow-up services
  • Developing future potential clients through digital and/or technology channels (i.e. Facebook, Weibo and Wechat) and utilizing nearby local communities
  • Team-work activities include business/sales report updates, stock allocations, and trends analysis
  • Warm hand-shake between projects, departments, and team members
Chef de Partie, 10/2015 to 01/2017
Miss Clawdy Auckland
  • Assisted Head Chef in developed menus, pricing and special food offerings to increase revenue and customer satisfaction
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining, and catering
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
  • Decorated and merchandised quality bakery goods
  • Practiced safe food handling procedures at all times
Cafe Chef, 01/2015 to 10/2015
Blossoms Cafe Riverhead, Auckland
  • Verified compliance in preparation of menu items and customer special requests
  • Planned promotional menu additions based on seasonal pricing and product availability
  • Monitored linework processes to ensure consistency in quality, quantity, and presentation
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders
  • Ensured personnel safety, kitchen sanitation, and proper food handling or storage
  • Promptly reported any maintenance and repair issues to Executive Chef
  • Maintained high-standard levels of housekeeping at all times
Food and Beverage Gaming Attendant | VIP Room, 08/2013 to 08/2014
SKYCITY Casino Auckland, Auckland
  • Positively engaged with VIP clients, offering menu information, providing suggestions and showing genuine appreciation for their business
  • Inventoried food, ingredient, and supply stock to prepare and plan day-to-day orders
  • Ensured personnel safety, kitchen sanitation, and proper food handling or storage
  • Regularly interacted with VIP clients to obtain feedback on product quality and service levels
  • Cash handling and till operations
  • Maintained high-standard levels of housekeeping at all times
Diploma in International Cookery and Patisseries Level 5: 2014
North Shore International Academy - 100 Symonds Street Auckland
English Course Certificate: 2012
New Zealand Language Centre - Auckland, New Zealand
High School Diploma: 2014
North Shore International Academy - 100 Symonds Street Auckland

Diploma in International Culinary Arts Level 5


James He   General Manger 


Ph: 021-

David Bertot  Head chef 

Miss Clawdy 


Sam   Sous Chef

Blossoms Cafe 

Ph: 027- 

Sunny Zhang   Duty Manager

Casino Restaurant - 

Ph: 021-831-884

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Professional Summary

Recent graduate with a Bachelor of Science and Society, majoring in Ecology from La Trobe University.

  • Clear and effective communication
  • High attention to detail
  • Good organisational skills
  • Good customer service skills
  • Reliable and hard-working
  • Ability to multi-task and problem solve
Bachelor of Science and Society: Ecology and Archaeology
La Trobe University - Bundoora, Victoria

Major in Ecology and minor in Archaeology. Coursework included two field courses: Geology and Plant Life at Buchan and Mountain Ecosystems at Falls Creek; and a field trip for Plant Diversity and Ecology to Natimuk in Western Victoria.

Diploma of Environmental Management
Swinburne University of Technology - Hawthorn, Victoria
Diploma of Hospitality Management
William Angliss Institute - Melbourne, Victoria

Conservation Volunteers Australia   2017-2018

La Trobe Wildlife Sanctuary   2015-2016

  • Participated in the La Trobe University - Eco Corridor Project
  • Tasks included seed collection and distribution, plant propagation, weed and rubbish removal, and general gardening duties.
  • Participated in the ongoing monitoring of wildlife within the sanctuary through frog census', and nest box and tree hollow monitoring.
Work History
02/2012 to 01/2015
Bar Manager University House Parkville, Victoria
  • Maintaining bar through stock management and ordering
  • Supervising, training and rostering staff
  • Booking and organising off-site functions
  • Maximised customer service by training staff, overseeing operations and resolve issues in a timely manner.
  • Developed unique events and special promotions to drive sales.
  • Recruited and trained staff on bar practices, customer service standards and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Managed bar inventory, restocked supplies and placed orders.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
03/2007 to 03/2012
Food and Beverage Attendant University House Parkville, Victoria
05/2002 to 01/2007
Supervisor University House Parkville, Victoria

Worked in a busy establishment with a la carte dining, bar, cafeteria, in house and off site functions. 

Duties included:

  • Rostering, training and supervising staff
  • Liaising with clients as per their function requirements
  • Stock management and ordering
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Member of an engineering testing staff at Aberdeen Proving Ground full-time and Air Force Reservist one weekend each month. I am currently looking for a part-time opportunity to give my week nights and possibly weekends to. 

Combat Vehicle Tester, 02/2017 to Current Jacobs Engineering Aberdeen Proving Ground, MD I am part of a team that tests combat vehicles through engineering tests and data collection. Experience with driving combat vehicles and operating crew-served weapons (machine guns). 
Facilities/Maintenance Director, Food and Beverage Director, 08/2016 to 02/2017 Eastern Sports Management Stafford, VA
Facilities Director for a brand new swim and sports center. Managed maintenance staff and coordinated renovations and maintenance projects with Stafford County (building owners), and contractors. 
Filled in as Food and Beverage Director, managing a full service café. Corrected and maintained health code standards, managed café staff, and worked with venders and suppliers. 
Experience managing a kitchen and maintenance P&L, managing a staff of up to 20, pricing and negotiating contracts for services and supplies required for the building. Finding creative solutions to maintenance and menu problems as they arise. 
Aircraft Loadmaster, 12/2012 to Current US Air Force Reserve Dover AFB, DE

Aircrewman on the C-5M Supergalaxy aircraft. Delivering cargo and personnel around the world in the US military's largest cargo plane. I teach classes, manage people, and operate aircraft systems. Decorated Iraq and Afghanistan campaign veteran. 

Master at Arms, 10/2007 to 10/2012 US Navy Virginia Beach, VA

Expeditionary security and riverine experience. Providing security for Iraqi oil platforms (2008). Providing anti-piracy security for US-flagged merchant ships transiting high-threat waterways. Managing small teams in austere environments under high-stress situations. 

Bachelor of Science: Industrial Mgt & Applied Engineering, 2016 Southern Illinois University Carbondale Dover AFB, DE, USA

Coursework includes: Six Sigma, Lean Manufacturing, Quality Control, Computer-Aided Manufacturing, Industrial Safety, Cost Estimating, Personnel Supervision. Current senior.

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Professional Summary
Director of Operations versatile and trained in all aspects of F & B, Hotel Management and Venue Management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Operations and Finance with an unsurpassed work ethic. Ambitious, dedicated and disciplined business leader and financial champion, utilizes a proactive approach to overcome hindrances and implement prudent financial management and efficient operations. Compassionate team leader, mentor and coach, encourages personal and professional growth for all to succeed. Consensus builder, encourages open and frank dialogue, engages multiple stakeholders in consistently achieving results.

  • RevPAR and Market share and design strategies
  • Problem Solving
  • Detail Orientated
  • Financial Reporting and Analysis
  • Business Development
  • Operations Management
  • Project Management
  • Business Development

  •  Budgeting and Financial Management
  • Great Plains Administrator
  • Oracle Financial Reporting Software Champion.
  • Business Revenue Growth
  • Strategic Planning
  • P & L Management
  • Team Building / Leadership
  • Finance Management Revenue Management

Work History
Regional Director of Operations and Finance 12/2013 to Current
Club Corp Houston, TX
  • Identified and investigated variances to financial plans and forecasts by interpreting financial results.
  •  Responsible for planning, managing and directing business operations in support of club nationwide
  • Analyzes trends to identify opportunities to improve performance
  • Manage monthly forecasting processes.
  • Responsible for developing and implementing best practices
  • Leads and facilitates communication of policies, procedures and initiatives to ensure consistency
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing while creating  an analytical framework for identifying and developing financial growth opportunities.
  • Managed and oversaw full cycle accounting process and output of financial statements.
  • Support internal control environment and SOX controls by providing oversight of compliance and performing semi-annual SOX audit support
  • Provide financial leadership and accounting guidance in all areas of Club accounting to General Managers and Club Department Heads including but not limited to revenue recognition, capital assets and inventory 
  • Participate in reviewing weekly forecasts and annual budgets; provide input as required
  • Partner with General Managers on all capital approvals, reviews and submissions
  • Participated in the financial development, budget, analysis, forecasting .
  • Played a significant role in long-term strategic plans toward operational excellence.
  • Developed long-range forecasts and maintained long-range financial plans, developed and implemented organizational strategies and policies.
  • Responsible for operational, service and presentation excellence – specifically in Reception, Athletics, F&B Service, Golf and Spa.
  • Co-ordinate the planning of operational staffing, systems and procedures for the Clubs.
  • Ensure profitability of each department by providing leadership and support to the Heads of Department.
  • Implement regular quality control measures and audits to deliver maximum guest satisfaction
  • Participate in guest and sales activities that promotes the club product and its services
  • Manage relationships throughout the business and challenge conflict and assist managers in establishing the culture in accordance with company Vision and Values
  • Ensure all Club SOP's, Risk Assessments and training (generic and specific) are carried out, reviewed, updated and recorded
  • Establish and promote an environment which encourages input, initiative and creative approaches through coaching, review, target setting, feedback and team area ownership
  • Manage direct reports to create a plan of personal career and succession development to ensure continuous personal and pipeline growth
Assistant Director of Finance and Venue Operations Manager 10/2010 to 12/2013
Spurs Sports and Entertainment San Antonio, TX
  • Prepare all monthly journal entries and account reconciliations for AT&T Center.
  • Responsible for entire budget to include the building and all franchises operated out of it.
  • Closely monitored all costs associated with sports and entertainments to ensure they are kept within budget.
  • Worked closely with promoters and settled events at end of night, to include running box office reports, ticketmaster reports, working with event coordinators to ensure all expenses were accounted for, as well as various other tasks.
  • Responsible for maintaining relationships with all in house vendors to include, parking, food & beverage concessions, cleaning, security, and ushers & ticket takers.
  • Responsible for all month end and year end close procedures to include AR, AP, Payroll allocations and several bank reconciliations.
  • Worked closely with the County to make sure all contracts were kept in agreement.
  • Prepares and distributes financial statements monthly, prepared CFS, and headed up over 4 external annual audits.
  • Coordinated with the county on all renewal and renovation projects; including management of city funds.
  • Prepared and analyzed event flash reports for 75 events annually
  • Worked directly with promoters and artist; prepared and concluded all event settlements for AT&T Center.
  • Establishes technical operation of the facility for sound, lighting and rigging. Supervises part-time crews for the installation of staging, basketball floor, Ice rink, and telescopic seating.
  •  Sets standards for set-ups to follow safety guidelines and allow for adequate evacuation requirements. 
  •  Ensures the proper maintenance and storage of equipment, such as spotlights, scoreboard, public address system, arena lighting,
  • As Settlement Manager worked with arena event coordinators for the preparation of rental agreements and follows up with consultations to verify event needs and makes recommendations to ensure successful productions. 
  • Researches information on new methods of operations or the purchase of new equipment for the facility. 
  • Assists with the development of the facility budget, including annual budget request and quarterly projections.  
  • Assists with the development of RFP's and obtains bids and price quotes. 

Director of Food and Beverage 03/2007 to 10/2010
Hotel Valencia San Antonio, TX
  • Identified and investigated variances to financial plans and forecasts by interpreting financial results.
  • Responsible for planning, managing and directing business operations in support of club nationwide Analyzes trends to identify opportunities to improve performance
  • Manage monthly forecasting processes. Responsible for developing and implementing best practices Leads and facilitates communication of policies, procedures and initiatives to ensure consistency.
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing while creatingan analytical framework for identifying and developing financial growth opportunities.
  • Managed and oversaw full cycle accounting process and output of financial statements.
  • Provided financial and operational leadership to Department Heads to include but not limited to revenue recognition, capital assets and inventory.
  • Participate in reviewing weekly forecasts and annual budgets; provide input as required.
  • Participated in the financial development, budget, analysis, forecasting.
  • Played a significant role in long-term strategic plans toward operational excellence.
  • Developed long-range forecasts and maintained long-range financial plans, developed and implemented organizational strategies and policies.
  • Responsible for operational, service and presentation excellence of the company Co-ordinate the planning of operational staffing, systems and procedures.
  • Ensure profitability of each department by providing leadership and support to the Heads of Department. Implement regular quality control measures and audits to deliver maximum guest satisfaction

Assistant Director of Food and Beverage 02/2004 to 02/2007
Hotel Zaza Dallas, TX
  •  Provide leadership, and act as mentor, to all employees within the F&B division.
  • Promote and sell the F&B outlets to internal and external guests.
  • Work closely with sales and marketing team to solicit, sell and confirm business required to meet budgeted sales goals.
  • In conjunction with the respective Division Heads, champion creative menu and wine concepts, along with other experience enhancements to boost incremental revenue.
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit.
  • The ability to be visible in the operation and hands on in the food and beverage outlets when needed as well as with banquet events, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
  • Achieve monthly, quarterly and annual revenue and goals.
Banquet Captain 01/2000 to 01/2004
Overton Hotel and Conference Center Lubbock, TX
  •  Oversee catered events.
  • Schedule banquet service personnel, assign specific tasks or services, ensure that safety and sanitation codes are followed, and train staff to recognize improper guest behavior.  
  • Worked with the food and beverage director and coordinate with kitchen staff to get details of the menu, food preparation activities, and service standards. 
  • Examine the cleanliness of the venue, such as the condition of the bathrooms, prior to a function. 
  • Ensure that elements of a venue are ready before guests arrive, including the dining tables, bar, food, and beverages. 
  • Interact with the host to respond to any special requests or last-minute adjustments. 
  • Monitor the activities of workers and guests and respond to questions, complaints, or comments that may arise.
Senior Account Executive / Inbound Sales Manager 01/1998 to 01/2000
Abba Funding San Antonio, TX
  • Answered inbound calls and handled customer inquiries about our CD program.
  • Processed customer applications, reviewed bank rates, and setup wire transfers.
  • Increased sales by over $8 million dollars.
  • Organized customer files, configured monthly interest checks, updated and maintained daily reports, followed up with customers, and made cold calls to generate busi Implemented training course for new recruits, both for inside and outside sales teams.
  • Monitored and trained a staff of 15 employees.
MBA: Hospitality Managment 2015 Texas Tech University - Lubbock, Tx
BBA: 2004 Texas Tech University - Lubbock, TX
High School Diploma: 1996 Incarnate Word High School - San Antonio, TX
Additional Information
  •  Reference: Available upon request.
This resume is created in 7 minutes.

Student with a background in fine dining and the hospitality industry seeks a position in an upscale hotel, or any other customer service related position. 

2019 Bachelor of Science University of Missouri | Columbia, MO
Hospitality Management

Emphasis in Lodging Management


Kappa Kappa Gamma August 2014 - May 2018.

Active member of the Theta Chapter since October 2014. 

Volunteer at Cedar Creek Therapeutic Riding Center and Columbia Food Bank. 

Mizzou Association of Venue Managers August 2017 - May 2018.

A student organization that focuses on hard work, dedication, and helping students develop professionally within Sport Venue Management.

11/2018 - Current Spa Hostess/Receptionist Hotel Valley Ho | Scottsdale, AZ
  • Perform check  in/out functions and schedule appointments professionally and efficiently.
  • Constantly maintain the upkeep of the spa facilities and front desk area. 
  • Efficient in filing, packaging, shipping and processing orders. 
  • Provide excellent customer service to guests. 
09/2018 - Current Pool Server Four Seasons Scottsdale | Scottsdale, AZ
  • On-Call server in a high luxury hotel environment. 
05/2018 - 09/2018 Food & Beverage Intern Four Seasons Hotel | Saint Louis, MO
  • Provided guests with food and beverage, water, spritzing, towels and assistance with seating arrangements at the pool and surrounding areas.

  • Responded to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

05/2016 - 08/2016 Hostess Black Sheep Burger & Shakes | Springfield, MO
  • Assigned customers to tables suitable for their needs and according to waiting staff rotation.

  • Answered telephone calls about wait times, managerial questions, and other inquiries.

  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
This resume is created in 7 minutes.
Professional Summary
Passionate, detail oriented manager - excellent at juggling multiple tasks and working under pressure. Broad industry experience including finances, data analysis, food and beverage, and customer service.
  • Data analysis
  • Team leadership
  • Budgeting and finance
  • Self-motivated
  • Process implementation
  • Staff development
  • Project management
  • Custom service
  •  General Manager of the Year for the Upstate of South Carolina in 2015
  •  Level 1, Court of Masters Sommelier – 2015
  • Operated most profitable year for The Cliffs Keowee Falls ten-year history
Work History
01/2017 to 02/2018
General Manager The Cliffs at Keowee Falls
  • Provide exceptional member and guest service skills and develop strong relationships with members.
  • Provide leadership to all club department heads and oversee all operations.
  • Oversee and manage all aspects of the hospitality operation to include food & beverage, concierge services, housekeeping, maintenance and F&B market programs.
  • Oversee performance appraisals and the productive coaching/counseling of staff as needed.
  • Prepare budgets and adhering to budget guidelines.
  • Assure the proper maintenance of all departments inventory's and budgeted cost of goods targets.
  • Assure efficient, budgeted staffing and payroll management on a weekly basis through department heads for all areas based upon known events and historical business trends.
  • Work closely with the golf staff to assure quality member golf services and programming.
  • Assist with the management of Cliffs corporate events for associates, sales, and membership.
  • Work with member advisory committees to facilitate communication and ensure member satisfaction.
07/2014 to 01/2017
General Manager Rick Erwin's Clemson
  • Built relationships and partnerships with local businesses, universities, and social groups to create growth in a new community
  • Operated a 1.9-million-dollar restaurant with an average of 14.5% profitability monthly
  • Projected and scheduled each employee in all areas based on 10 week average projections and future events   
  • Oversaw weekly purchases for Beer, Wine, and Liquor while having regular tastings with vendors for product knowledge and menu placement
  • Conducted all Interviews and Terminations: My philosophy is based on mentoring and teaching employees to understand the importance of serving and treating the staff and guest with the utmost respect. Write-ups and counseling sessions are handled with documentation so that all parties are clear on expectations 
  • Quarterly Maintenance on HVAC and Kitchen Equipment. Monthly Checklist on filters and refrigeration seals; along with, Daily check efficiency/quality of Cleanliness, Lighting, Plumbing, and Refrigeration temperatures 
09/2008 to 07/2014
Food and Beverage Manager The Cliffs Clubs
  • Managed day-to-day operations for the Glassy Grille and Main Dining Room (distribute side work, organize the reservations and sections for servers, etc)
  • Scheduled and managed FOH hourly payroll on a daily and weekly basis.
  • Purchased and control beer, wine, and spirits inventory.
  • Purchased and control linen orders on a weekly basis.
  • Assisted General Manager with providing budget analysis on all F&B related items to help provide the best and most appropriate product for the membership.
  • Assisted General Manager with writing budgets for FOH wages, restaurant revenue increase, capital expenditures, etc.
  • Assisted the Banquet Manager with executing weddings and special events.
  • Communicated with members on a daily basis about likes/dislikes in the restaurant and clubhouse.
  • Held weekly meetings with all supervisors of expectations and events for the following week.
History/Political Science
Bob Jones University - Greenville, SC
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Professional Summary
Client-focused Insurance Agent/Account Manager with 10+ years of providing solutions to customers.  Highly-motivated Insurance Agent consistently increases sales and expands client base through targeted marketing, lead development and in-depth knowledge of market trends.
  • Warm and cold leads development
  • Technology/Computer-savvy
  • Property/Casualty and Life/Health insurance licenses
  • AHIP Certified health insurance
  • MS Office
  • Driven/persistent
  • Results-oriented
  • Personable
  • Positive
  • Proactive Team player
  • Talented salesperson
  • Salesforce experience
Work History
Licensed Health Insurance Agent 06/2020 to Current
Humana Chicago, IL
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Adhered to health and prescription insurance products regulations.
  • Customized health insurance programs to suit individual clients, boosting sales.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Explained features, disadvantages and advantages of policies to promote insurance sales.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Online ESL Teacher China 06/2017 to Current
DaDa ABC English(currently Employed) Shanghai, China
  • Corresponded with clients through email, telephone and video conferencing
  • Worked with students between the ages of 5 and 17
  • Used pre-written curriculum to teach students English via remote video conferencing
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words
  • Created new lesson plans based on course objectives
  • Developed activities and integrated technology to diversify instruction
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
Account Manager 01/2017 to 06/2017
RR.Donnelly St. Charles, Illinois
  • Use Salesforce and CRM to manage 400 accounts with revenue of $900K
  • Use Excel Access reports tool, to manage sales trends of each account
  • Serviced over 50 accounts daily thru warm calls; cross selling, providing solutions for clients questions
  • Continuous training to gain product knowledge, to increase sales
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Negotiated prices, terms of sale and service agreements
  • Business to business daily prospecting and solicited sales prospects in agency databases
Insurance Account Agent ( 8 Years) 06/2008 to 06/2016
AAA Auto Club Group St. Charles, Illinois
  • Acquired and managed a portfolio of over 400 accounts totaling $800,000 in sales premiums
  • Talent/persistence to obtain new and existing account business
  • Pro-efficient with Microsoft Office, Salesforce , CRM and technology
  • Called accounts on daily basis; cross sold, asked for referrals, increased policy retention
  • Strong organizational and time management skills
  • Consistently exceeded/met monthly sales quotas by pursuing leads and expanding the prospect list
Financial Service Rep 02/2007 to 06/2008
American General Finance Hanover Park, Illinois
  • Built client relationships by acting as the liaison between the customer service and sales teams
  • Created proposals for new and repeat customer business transactions
  • Contacted regular and prospective customers to explain product features and solicit orders
  • Obtained and evaluated credit information about prospective customers
Sales Manager Trainee 07/2005 to 02/2007
Enterprise Rent A Car Aurora, Illinois
  • Managed kiosk at car dealership at Aurora Auto Mall for one year
Sales manager, Store Manager/Manager Trainer 07/1999 to 02/2005
Jacob Bros. Bagels Hillside, Illinois
Food and Beverage Manager 03/1997 to 03/1999
Sheraton Hotels Rosemont, Illinois
  • Assisted Food and Beverage Director to manage: restaurant, bar and room service
  • Created and implemented training material to cross train employees, to increase production and morale
  • Consistently controlled business expenses by implementing accounting control systems
  • Participated with on going manager training seminars to help enhance manager skill sets
Store Manager 02/1993 to 02/1997
Boston Market Sacramento, Modesto Tracy, California
  • responsible for complete business operations on a daily basis
  • Promoted after 6 months, to be training store for new managers
  • Consistently controlled food, labor, inventory and overhead expenses below budget requirements, which led to increased profits., Participated and trained by corporate office to open new business locations
Enjoy helping people, health/fitness, world travel, music, continuing education, cooking/food.
Master of Arts: Education 2010 University Of Phoenix - Tempe, AZ

GPA: 3.83- completed coursework, no degree.

Bachelor of Science: Agri-Business/Economics Michigan State University - East Lansing, Michigan

GPA: 2.8, GPA: 3.0 Graduated-Yes

Professional Licenses
Current licenses with: Property/Casualty and Life/Health
This resume is created in 7 minutes.
Enthusiastic, energetic, and reliable individual with past customer service experience.  Individual looking to gain an entry level position with a reputable company. 
  • Strong work ethic
  • Team player
  • Good verbal/written communication skills
  • Fully Bilingual- English/Spanish
  • Customer service skills
  • ​Flexible work schedule
  • Ability to stand for long periods, stoop, bend, and lift up to 30 lbs. 
11/2013 to 04/2016
Food and Beverage Guest Host LEGOLAND Florida Water Park Winter Haven, FL
  • Upheld food safety standards at all times.
  • Washed, peeled, cut and measured recipe ingredients.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Prepared batches of food according to standard recipes.

11/2012 to 11/2013
Bakery Prep Cook SeaWorld Parks & Entertainment, Inc. Orlando, FL
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Proofed, folded and baked breads, cookies, cakes, and other items daily.
  • Properly labeled all signs for mixes, weights and measures with accurate information.

11/2011 to 11/2012
Baker Briotti LLC Orlando, FL
  •  Monitored cooking completion times for efficient use of ovens and other equipment.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.

Education and Training
High School Diploma Pedro Albizu Campos Levittown, PR
This resume is created in 7 minutes.
General Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Dedicated to driving sales, cultivating marketing strategies, and implementing leadership into business operations and decision making.
  • Team leadership
  • Budget Forecasting
  • Inventory control
  • Staff Training
  • Complex problem solving
  • Data review
  • Policy/program development
  • Change management
  • Computer-savvy
  • Skilled negotiator
  • Schedule management
  • Recruiting and hiring
  • Financial administration
  • Sales expertise
  • Performance improvements
  • Operations management
General Manager, 06/2014 to Current Delaware Companies Sportservice Baltimore, MD
  • Manage the client relationship at the location, while providing hands on execution management of operations.
  • Develop new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets.
  • Partner with the District Manager to plan and execute business development strategy for growth.
  • Plan, direct and control multiple services (i.e., food service plus an additional services; merchandise, event planning, facilities, etc) to meet operating and financial goals, client objectives and customer needs.
  • Interact successfully with the client management team.
  • Recruitment and development of new and existing managersInteract daily with the client and client's customers and/or employees.
Food and Beverage Manager, 02/2012 to 06/2014 Delaware Companies Sportservice Baltimore, MD
  • Communicated and exemplified the company's vision and goals.
  • Oversaw overnight stadium food and beverage operations, including staff assignments and production lists.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Forecasted, scheduled and monitored labor to be consistent with stadium traffic.
  • Oversight of a $9 million dollar budget and 400+ employees.
  • Surpassed revenue goals in four quarters.
    Maintained facility compliant with health codes, sanitation requirements and license regulations.
  • Utilized strategic and forward-thinking business techniques to maximize turnover.
  • Recruited managers and supervisors to fill job vacancies in the organization.
  • Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
District Manager, 06/2010 to 02/2012 Delaware Companies Sportservice Buffalo, NY
  • Unit responsibilities included HSBC, Ralph Wilson Stadium, Vito's Restaurant, Little League World Series, and assisted with Jacobs' family events
  • Annual revenues totaled at approximately  40 million for all  units
  • Based out of HSBC, as General Manager of unit, worked with existing difficult client relationship to build confidence in Sportservice and on-site management  team
  • Redesigned  several areas of  HSBC with new concepts and design
  • Increased revenues by adding POS systems throughout the arena
  • Reorganized management staff to improve operational standards and increase food and beverage quality and service
General Manager, 06/2000 to 06/2010 Delaware Companies Columbus, OH
  • Opened newly built 20,000 seat arena, including 22 concession stands, 50+ food and/or beverage carts, 52 luxury suites, premium dining, catering, and negotiated for retail  services
  • Responsible  for  all  P&L statements  for  entire account
  • Managed 14 salaried managers, 7 full-time associates, 400 part-time team members, and utilized  approximately  1500 not-for-profit organization  members annually
  • Introduced various new menu concepts, and enlarged several concession areas to increase guest experience, and securing lasting marketing partnerships
  • Assisted with negotiation of Delaware North's existing contract for an additional 13 years with the Blue Jackets Organization, including taking over retail operations, both on and  off-site
  • Became responsible for internationally and nationally recognized, 12 day event, The Little League World Series, held in Williamsport, PA, with attendance numbers over 500,000 and revenues in excess of 1 million.
General Manager, 09/1992 to 06/2000 Ogden Entertainment Moline, IL
  • Various General Management Positions held at the following  locations:  Mark of the Quad Cities Arena & Convention Center, Illinois, Sony Block Buster Amphitheatre, New Jersey, Coca Cola Star Lake Amphitheatre,  Pennsylvania, Veterans Field, Pennsylvania; Operations Manager, The Ohio Expo and State Fair, Ohio; Operations Manager, Detroit Convention Center; positions held: Sales Manager, Catering Manager, Event Coordinator
Education and Training
Business Management Northwood University Midland, MI, United States
Business Management Eastern University Ypsilanti, MI, United States
Activities and Honors
Graduated from IAAM Managers School DNC Pinnacle Ill Management Training Graduate ServeSafe Certified Received DNC Presidents Plate, Well Bread Vision Award, Numerous Eagles Awards and Cost Improvement Awards
MLB All Star Game and Events MCI Opening Team, Washington DC Palladium Center Opening Team, Ottawa ON NAACP National Convention -10,000 Person Plated Dinner, Detroit Ml North American  Auto Show(s), Detroit Ml Sapphire Software Convention, LA Convention Center AMWAY Convention, Cincinnati Convention Center LLWS 2008, 2009, 2010, Harrisburg PA Nationwide Arena Opening Manager, Columbus OH Democratic National Convention, Boston TD Garden Interim GM at Providence Dunkin Donuts Arena, RI Opening Team, Blockbuster Sony Amphitheater, Meadowlands Amphitheater, & Minnesota University World Junior Hockey Tournament, Buffalo NY Presenter on numerous new contract  bids