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Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
  • Computer proficiency
  • Service-minded
  • Time management ability
  • Inventory control
  • Motivational leadership style
  • Business writing
  • Human Resources Management (HRM)
  • Schedule management
  • Staff training and development
07/2016 to Current
Manager StarMark Hospitality Rapid City, SD Customer Service, Scheduling, Inventory, Invoices, Managing Store
02/2015 to 07/2016
FOH Manager Inter Mountain Management Gillette, WY Take phone calls, Rent payments, Show Apartments, Help Customers and Tenants
12/2014 to 03/2015
Temp Secretary Adecco Staffing Gillette, WY
08/2014 to 07/2016
Server Jordan's Gillette, WY
Education and Training
High School Diploma Belle Fourche High School Belle Fourche, SD, United States
Medical Western Dakota Tech/ BHSU Rapid City, SD, United States
This resume is created in 7 minutes.
Professional Summary

To join an established and growing company at a challenging and rewarding position within customer service . I am very adaptable to new situations with great passion and dedication. I am currently seeking a position to become a valuable asset to a company looking for leadership, reliability, and strong work ethic in an employee. Looking for potential career growth within a quality company and do my part to ensure the company's growth and success.

  • Service-oriented
  • Inventory control and record keeping
  • Staff scheduling
  • Trained in performance and wage reviews
  • Food Standards enforcement
  • Food Handler certificate
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Training development aptitude
  • Local/state health laws knowledge
  • Customer-oriented
  • Word Processor (40wpm)
  • Microsoft Office Applications  Microsoft Excel  Microsoft Word  Microsoft Outlook  Microsoft PowerPoint
  • Internet Explorer
  • Leadership Qualities
  • Strong Willed
  • Hard Worker 
  • Shipping and receiving professional
  • Cash flow management
  • Strategic sales knowledge
Work History
Account Manager Sweet2B Fit, LLC - Los Angeles, CA 07/2018 - Current
  • Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
  • Assisted management with finalization of annual expense plans.
  • Created budgets and forecasts for management group in alignment with accounting deadlines.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
  • Evaluated return-on-investment and profit-loss projections.
Manager Corner Bakery Cafe - La Habra, Ca 08/2017 - 07/2018
  • Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Greeted customers entering the cafe to ascertain what each customer wanted or needed.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Participated in physical inventory counts every Sunday.
  • Dedicated to continuously improving sales abilities and product knowledge.
FOH Manager Red Lobster - Inglewood, Ca 06/2012 - 09/2016
  • Customer relations
  • Vendor relations and inventory control
  • Specialized in training and motivating new staff regarding their work and responsibilities
  • Controlling the overall cash flow on a daily basis to meet weekly expenditures
  • Maintaining accounting books regarding employee payroll and sales summaries
  • Helping promote business thought social interaction in community events
  • Estimating the daily food consumption and placing orders with suppliers accordingly (i.e. ordering utensils and contacting merchants regarding their supplies on a regular basis), 
General Manager So Cal Pizza Company - Norwalk, Ca 06/2007 - 09/2012
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Balancing service with costs to ensure profitability
  • Promote guest satisfaction for steady repeat business
  • Coaching/scheduling servers to maximize levels of performance
  • Monitoring Back of House for consistency sanitation
  • Food quality and presentation
  • purchasing/controlling inventory with attention to budget guidelines
Seasonal Sales Associate Sears - Cerritos, Ca 11/2011 - 01/2012

  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Served as the main liaison between customers, management and sales team.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
High School Diploma Downey High School - Downey, Ca 2008
This resume is created in 7 minutes.
Professional Summary

Professional and friendly Office Assistant equipped with a positive attitude who functions well in fast pace environments. Adept at paying attention to the details, as well as seeing the larger picture when managing procedures and deadlines. Delivers administrative excellence in all facets of clerical support and public interaction. Excels in calendar management, scheduling, and database administration.

  • Courteous, professional demeanor
  • Engaging personality
  • Articulate and well-spoken
  • Management and leadership experience
  • Able to work in continuously-standing position for four or more hours
  • Professional phone etiquette
  • 45 WPM typing speed
  • Cash handling

  • Responsible
  • Thrives in fast-paced environment
  • Documentation and reporting
  • Time management
  • Maintains confidentiality
  • Accurate and detailed
  • Filing and data archiving
  • Advanced clerical knowledge
  • Delivering files
Work History
Kahn, Soares & Conway LLP Office Assistant | Hanford, CA | March 2018 - Current
  • Assisted attorneys with case organization and administrative tasks.
  • Prepared bank deposits, and hand delivered several bank deposits on a daily basis.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Organized and maintained law libraries, documents and case files.
  • Obtained signatures for confidential documents and internal and external invoices.
  • Checked accuracy and integrity of files and resolved errors.
  • Managed electronic records database and handled all file requests.
  • Invoiced clients for legal fees.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Greeted incoming clients in a professional manner and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Scanned physical files into digital records.
  • Reviewed incoming correspondence and determined the action required and its priority.
  • Upheld confidentiality of all information.
  • Set appointments and kept calendars up to date for 12 attorneys and other staff using Outlook.
  • Manually filed, court paperwork, agendas, case records and reports. Received papers to be served from attorneys and court clerks.
Nashville's Bar and Grill Manager & Bar Manager | Hanford, CA | November 2014 - November 2017
  • 4 years restaurant and management experience.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Carefully interviewed, selected, trained and supervised staff.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained current knowledge of all facets of operations.
  • Accurately completed end-of-day financial tasks, calculating cash and credit card transactions daily.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Routinely supported other team members in other areas of the restaurant, including answering telephones for reservations, to go food orders and completing financial transactions for other team members.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Cut, sliced and peeled perishable garnishes and fruits for beverages.
  • Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Placed orders weekly, (liquor, beer, wine, paper goods, etc.)working directly with several distributors .
  • Maximized performance by monitoring daily activities and mentoring team of 10 employees
Hanford Veterinary Hospital Veterinary Assistant/Receptionist | Hanford CA | October 2009 - June 2016

  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Answer multiple phone lines and schedule Appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Input data into computer programs and filing systems.
  • Examined, categorized and sorted incoming documents.
  • Assisted 5 veterinarians in a private animal clinic.
  • Trained junior staff on department procedures.
  • Greeted customers in a pleasant manner and escorted them to the examination room.
  • Interviewed clients to determine reason for visit and documented concerns.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Accurately typed detailed instructions for all prescription medication.
  • Handled currency and credit transactions quickly and accurately.
  • Assist in Veterinary diagnostic, medical, and surgical-procedures.
  • Properly restrain patients with compassion to prepare for procedures.
  • Provided pet owners with excellent customer service and compassionate care for their pets.
  • Cleaned sanitized kennels, exam/operating rooms and animal loading and unloading facilities.
  • Promptly and empathetically handled guest concerns and complaints.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heart-worm test logs.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Processed patient admission and discharge documentation.
  • Reviewed charts and flag incomplete or inaccurate information.
  • Weighed and examined animals and recorded information in files.
  • Educated owners and caregivers on animal care, nutrition, medical conditions and treatment options.
  • Upheld confidentiality of all information.
Associate of Science A.S. Degree General Education & Veterinary Medicine SanJoaquin Valley College Fresno, CA | January 2008
  • Certified Veterinary Assistant.
  • Coursework in Math, English, Science, Sociology, Medicine, Medical Technology and Terminology.
  • Completed Advanced training in: Customer Service, Typing, Mathematics, and Prescription Medications .
  • Completed 2 internships and 1 ex-tern ship at Large and Small Animal Hospitals, completing 1200 intern hours.
This resume is created in 7 minutes.
Professional Summary
Dependable and dedicated bringing management experience and a willingness to take on added responsibility to successfully execute and operate a business on a daily basis.Enthusiastic team player with a strong work ethic and excellent guest relation and problem solving skills. Demonstrates effective leadership in all aspects of the job.
  • Exceptional interpersonal communication
  • Excellent written & verbal communication
  • Effective leader
  • Consistently meet goals
  • Efficient multi-tasker
  • Organized
  • Deadline-oriented
  • Human resources management
  • Staff training/development
  • Employee scheduling
  • Client account management
  • Results oriented
  • Proactive in addressing and resolving problems
  • Customer service-oriented
  • Conflict resolution
  • Works well under pressure
  • Excellent sales s kills
  • Solid computer skills
  • Project management
  • Payroll
  • Work History
    FOH Manager & Director of Catering 02/2010 to Current
    Beans & Cornbread Soulful Bistro Southfield, MI
  • Assisted with the opening of two new restaurant concepts including menu development and set up of all programs and systems.
  • Programmed cash register and all hardware required to execute business.
  • Trained, coached, and mentored staff to ensure smooth adoption of new program.
  • Developed and rolled out new organizational policies.
  • Hired, trained, and cross trained over 500 hundred FOH employees including, bartenders, servers,server assistants,and hosts on company's procedures and service policies.
  • Exceeded company's hospitality objectives by being dedicated to developing, and maintaining exceptional guest relationships.
  • Investigated and promptly resolved guest inquiries and complaints in an empathetic manner with proven results.
  • Assumed ownership over team productivity and managed work flow to exceed quality of service goals.
  • Earned a reputation for exceeding service standard goals.
  • Managed all reservations.
  • Reduced overtime by minimizing staff during lulls in business.
  • Delegated assignments to subordinate managers and supervisors.

  • Hospitality Service Expert & Bartender 03/2015 to Current
    Sheraton Hotel Detroit Metro Airport
    • Partnered successfully with the food & beverage department to produce exceptional guest service.
    • Provided service that exceeded guest expectations.

    Server/Bartender 06/2002 to 10/2010
    Hockey Town Cafe Detroit, MI
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Routinely checked identification of patrons purchasing alcoholic beverages.
  • Continually provided exceptional service to all guests by being friendly, knowledgeable and accommodating.
  • Maintained a consistent, regular attendance record.
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
  • Entered orders into the computer system quickly while serving all guests with a sense of urgency.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Obtained customer payment promptly and politely.
  • Built guest relationships with proven satisfaction and enjoyment.

  • Education
    BBA: Business Administration, Project Management Current College - Auburn Hills, MI
    Associates of Business: Entrepreneurship Baker College - Auburn Hills, MI Serve Safe Certified