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Energetic Fine Dining Food Server with over 25+ years of customer-oriented service roles. Strong ability to trouble shoot and problem solve in fast paced environments.  Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons.  Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience. 
  • Highly responsible and reliable
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Upbeat, outgoing, and positive
  • Customer service maximization
  • Special orders management 
  • Ability to recommend food and beverage combinations/set up alternatives
  • Wine recommendations
  • Timely order delivery
  • Menu guidance/food pairings
  • Serving etiquette
  • Tactfully up-selling
United Auto Service Las Vegas, Nevada Manager/Lead Tech 04/2014 to 09/2017
Successfully manage the activities of 10+ team members in multiple locations.
Monitor the daily activities of employees. Developed, implemented and monitored programs to maximize customer satisfaction.  Interviewed, hired and trained new quality customer service representatives. Address negative customer feedback immediately.  
Examine vehicles to determine the extent of damage or malfunctions. Communicate with customers regarding vehicle issues and potential repairs. Contribute to repeat and referral business by using strong customer service and problem solving skills. Effectively communicate with team members to maintain clearly defined expectations. Resolve customer questions, issues and complaints.
The Range Steakhouse Las Vegas, Nevada Head Server 03/2004 to 10/2014 Delivered friendly and efficient service in a high volume, fast paced environment, in charge of large parties serving up to 80+ guests a night. Fostered repeat business and a clientele of regular dining patrons. Received many five star employee recognition awards from customers and management for providing  excellent customer service.  Trained new servers on menu knowledge and steps of quality service.  Appropriately suggested additional items to customers to increase restaurant sales.
Spagos Food And Beverage Server 01/2001 to 02/2004
Server at a unique Italian German fusion dining experience. Learned the menu each day, and explained the major ingredients and preparation methods for each item to be served. Accurately totaled, processed, and collected payments from guests using point-of-sale. Processed credit/debit cards, gift certificates and vouchers. 
Cheescake Factory Las Vegas, Nevada Specialty Server 04/1997 to 01/2001 Hired to be Part of the 6 week intensive training process, including memorizing over 500 items listed on the menu. Greeted Guests and delivered outstanding food and beverage service to customers. Taking orders and offering advice on menu. Ensuring the cashier close out sheet was accurate and any discrepancies are noted and signed by manager.
Education and Training
Associate of Applied Science: Hotel and Business Management 1991 UNLV, Las Vegas, Nevada
Michael Loria
Owner- United Auto Service
Linda Bennett
Assistant Director - Food and Beverage 
Silverton Hotel and Casino
Shawn Ritchie
President - Food and Beverage
Caesars Entertainment
William Dunbar
General Manager - Ruth Chris Steak House

This resume is created in 7 minutes.
Professional Summary

I am a motivated and efficient person, who is proficient in managing myself and others as I have great organizational skills. I can adapt and deal with fast paced environments, one on one communication and big groups. I believe that one is always growing and should keep trying to better themselves professionally and personally.

  • Service-oriented
  • Special events/functions planning
  • Accomplished in large event catering
  • Courteous and helpful
  • Proficient in customer service
  • Service-oriented team player
  • Ordering and invoicing
  • Table setting
  • Event management
  • Microsoft Office Suite
  • Quick learner
  • Strong work ethic
  • Guest relations management
  • Attention to detail
  • Staff scheduling
  • Item promotion
  • POS inventory system operation
Work History
Food And Beverage Supervisor May 2018 - Feb 2019
Pomeroy Inns And Suites At Olds College Olds, Alberta
  • Coordinate with the F&B manager, Chef and Catering and Banquet Manager to bring together the type of event the client requests.
  • Run a team of up to 15 employees at the time of the event 
  • Run and assist 5 employees in the restaurant
  • Aim for high customer satisfaction 
  •  Encourage and motivate my team for a successful work shift.
Event Supervisor May 2017 - Aug 2017
Boundary Ranch Kananaskis, AB
  • Worked corporate functions, weddings and/or reunions (severed dinner, set tables, cleared dishes, served guests, dealt with the tour directors).
  • Ran groups of 10 - 60 guests while managing 3-4 workers.
  • Greeted, and took guests to assigned function rooms
  • Recommended top dining and entertainment options for guests in the Kananaskis Valley  area.
Server/Bartender May 2017 - Aug 2017
Boundary Ranch Kananaskis, AB
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Managed work flow to exceed quality service goals.
Server Jan 2016 - May 2016
Coyote Grill Cremona, AB
  • Took orders, served guest food and alcohol in a ten-table restaurant.
  • Spoke with patrons to ensure satisfaction with food and service
  • Relayed food orders to cooks
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
Diploma: Hospitality Management 2018
SAIT Calgary
  • Coursework in Hotel Management and Restaurant Food Service
  • Coursework includes: Speech and Communication, MS Office Management,  Revenue Management and Special Events
  • Food and Sanitation and Hygiene Certificate of Achievement     
  • PROServe Certification
This resume is created in 7 minutes.
Professional Summary

Professional worker with a drive to improve and succeed. Accumulated 3+ years of experience as both a customer service provider and reliable team member.

High School Diploma: 2012
All Saints' Academy -
Received awards for my contributions in service and in attendance.
Some College: Civil Engineering, Florida Gulf Coast University -
Work History
Food and Beverage Associate, 10/2014 to 03/2016
LEGOLAND® Florida Resort Winter Haven, Florida

Provided customer service.

Worked with coworkers as a team.

Prepared ready to eat food.

Worked entire concession stands alone.

Handled large sums of cash on a daily basis.

Ordered food products as needed.

Walmart Stoker, 04/2014 to 09/2014
Walmart Winter Haven, Florida

Transported large boxes throughout shift.

Organized shelves and products.

Stood for long periods of time.

Provided customer service via knowledge of product locations.

Operated lifting equipment.

This resume is created in 7 minutes.
Professional Summary

Meticulous management professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes scheduling, inventory and food cost.

Work History Grocery Merchandiser//Boston, MA//November 2017 to August 2018
  • Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
  • Completed inventory counts and reordered stock.
  • Kept shelves up to date with the latest planograms and performed resets.
Xanterra Travel Collection Assistant Food and Beverage Management//Greenwood Village, CO//April 2015 to November 2017
  • Tracked food production levels, meal counts and supply costs.
  • Upheld standards of cleanliness, food handling and safety.
  • Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
  • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
Fred Meyer Grocery Clerk//Phoenix, AZ//November 2011 to April 2015
  • Monitored the refrigeration, freezer and cooling areas of the store to ensure that they were properly functioning and reported any issues to the manager.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the “first in, first out” rule.
  • Operated various types of equipment including balers, power jacks and slicing machines.
  • Self-motivated
  • Extremely organized
  • Staff development
  • Budgeting and finance
Associate of Applied Science - Business Information Technology Shoreline Community College// Seattle, WA//2015