Food And Beverage Manager resume examples

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Skillful Food And Beverage Manager resume

Kristine Juan
Summary
A key member of the resort management team; directly accountable for the management of a $2 million sales budget. Empowered to organize a minimum of 10 special events per year for up to 60 people.  Carefully interview, select, train & supervise staff, ensuring a high level of performance according to resort standards. Personable & resilient.
Experience
Food & Beverage Manager Oct 2014 to Current
 Terranea Resort － Palos Verdes Peninsula, CA
Leadership at 4-Diamond Resort
  • Maintain customer satisfaction scores above 90% under my leadership.
  • First year at the resort, contributed to the 20% increase in revenue.
  • Under my leadership, revenue increases 8% every year.
  • Create efficiency within the department & instill a customer focused, & results-driven culture. 
  • Execute & maximize food & beverage sales for special events for up to 50 people: corporate dinners & receptions.
  • Strategically revamped beverage programming to increase sales.

Staff Management

  • Developed & executed a 23-hour training plan for the reinvention of the restaurant.
  • Manage & schedule a team of 30 in a fast-paced restaurant.
  • Created staff accountability system with awards & specific side work assignments.
 Financial Management
  • Present financial results to the Director of Restaurants & Director of Food & Beverage.
  • Prepare monthly financial recaps for the P&L.
  • Effectively manage payroll & timekeeping for new hires & terminations.        
Assistant Food & Beverage Manager Aug 2012 to Oct 2014
 Balboa Bay Resort － Newport Beach, CA
  • Maximized team performance across 3 departments: 3-meal restaurant, in-room dining, pools.
  • Active contributor to the concept revamp of the 3-meal restaurant.
  • Enhanced the service culture & created a structure for in-room dining, resulting in increased revenue, customer satisfaction scores, & employee morale.
  • Decreased turnover with effective hiring & training.
  • Wrote a training plan and service standards for 2 pools.
  • Analyzed P&L statements to manage expenses & reduce costs.
Education
Bachelor of Science, Hospitality Management 2012 CALIFORNIA STATE POLYTECHNIC UNIVERSITY (2012) － Pomona, CA
Skills
Computer Skills
  • Expert: Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • MICROS, Avero Slingshot, HotSoS, Timesaver, OpenTable, Birchstreet
  • Event planning software: Delphi, Opera
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Job-winning Food And Beverage Manager resume

LISZEL BUSHNELL
Professional Summary
Bilingual, Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.Success multitasking while remaining professional and courteous in fast-paced environments.
  • Strong interpersonal skills
  • Fluent in Tagalog / Visayan
  • Cleaning services
  • Decision making skills
  • Team player
Professional Experience
06/2016 to 02/2017 Residences Assitant Munroe Falls, OH

As a Residence Assistant with Mulberry Gardens Assisted Living are extensive ability to maintain cleanliness can be fully utilized to maximize the sanitation condition of facility.

I was in charge of keeping the residence clean.

I lifted 50 to 100 lbs daily, swept, mopped, dusted, vacuumed and cleaned the bathrooms I had to pass background checks because I had access to resident's private belongings, including cash and jewelry left in the rooms.

I was responsible for the patient's laundry, washed, dried and folded sheets and towels.
Food and Beverage Server 10/2009 to 08/2015 City of Dreams Casino Manila, Philippines Assisted guests in order selection by promoting specific menu items and specials. Responded to inquiries regarding meal preparation and service. Up-sold appetizers, specialty beverages, and desserts to increase guest check averages. Coordinated with kitchen staff to ensure timely and accurate order preparation. Regularly followed-up with guest tables and promptly fulfill additional requests. Collected payments and balance transactions with receipts.
Personal Assistant / House Keeper 04/2004 to 10/2009
Lilly Llamas / Home Owner Manila, Philippines
PERSONAL ASSISTANT
  • My responsibilities as Personal Assistant were scheduling airline flights, making sure the trip goes smoothly includes understanding my employers travel preferences, knowing her schedule and being able to coordinate various details into one seamless itinerary.
  • Taking a proactive approach by covering all of the various details that are involved with travel to making my Employers trips a success.I assisted with aspects of her personal life, such as planning social functions organizing party's for an anniversary dinner, holiday parties and other sorts of celebration.
  • I also planned the menu, compiled the guest list.
HOUSE KEEPER
  • I was personally in charge of keeping residence clean.
  • I swept, mopped, dusted, vacuumed and cleaned the bathrooms.
  • I also was responsible to clean windows and public areas, and often removed trash and deposit it in the building's dumpsters.
  • I would refill toilet paper rolls and hand soap in the bathrooms, and keep an eye out for issues such as burned-out light bulbs that need replacing, sometimes changing the bulbs or telling maintenance about the issues.In addition to basic duties, I changed sheets and made beds in the guest rooms.
  • I kept the rooms stocked with towels and other bathroom items, such as shampoo.
  • I had to pass background checks because I had access to owner's' private belongings, including cash and jewelry left in the rooms.
  • I was responsible for the laundry room, washed, dried and folded sheets and towels.
Education and Training
National Certificate: House Keeping/ Laundry: General Studies 2013 Asian School of Hospitality Arts Maila Rizal, Philippines General Studies
Certificate of Training: English Proficiency 2014 Tabugon National high School Kabankalan Negros Occidental, Philippines Top 10% of Graduating Class
TESDA Taguig Rizal, Philippines The course covered foundations on grammar and writing, including sentence structure, verb tenses, subject-verb agreement, prepositions, and punctuation, and different types of writing such as essay, persuasive, informative, descriptive, technical, and business correspondence. The course covered foundations on speech, public speaking, and professional presentations through live demonstrations and activities. It was highly interactive, student-centered course. Critical thinking and creativity are also covered along with foundations in grammar, including sentence structure, verb tenses, subject verb agreement and prepositions. Top 5% of Class
National Certificate
Professional House Keeping 2013
Relevant Experience
  • TESDA Taguig, Rizal, Philippines Was professionally Trained in all as aspects of Housekeeping, whether private or professional industry.
  • Definition, classification of housekeeping, Room divisions.
  • Identify divisions and systematic operation of work in housekeeping department.
  • Identify cleaning equipment and cleaning agents.
  • Describe relationship between housekeeping and other departments, the rolehousekeeping plays in relation of customers.
  • Describe importance of housekeeping in profit making.6.
  • Acquire basic skills used in housekeeping management and operations.
  • Control expenses in the housekeeping department by using the operatingbudget as a control tool and implementing efficient purchasing practices.
  • Experience the safety and security needs of hospitality operation and housekeeping personnel.
  • Managerial skills necessary to efficiently operate an on-premises laundry operation.
  • Skills addressed include planning the physical layout of the laundry operation, developing procedures for laundering different fabrics, organizing the flow of linens through the laundry process, operatingtypical machines and equipment used in laundry operations and staffing theon-premises laundry operations.
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Experienced Food And Beverage Manager resume

Daniel Thanopoulos
Summary
Energetic Fine Dining Food Server with over 25+ years of customer-oriented service roles. Strong ability to trouble shoot and problem solve in fast paced environments.  Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons.  Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience. 
Skills
  • Highly responsible and reliable
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Upbeat, outgoing, and positive
  • Customer service maximization
  • Special orders management 
  • Ability to recommend food and beverage combinations/set up alternatives
  • Wine recommendations
  • Timely order delivery
  • Menu guidance/food pairings
  • Serving etiquette
  • Tactfully up-selling
Experience
United Auto Service Las Vegas, Nevada Manager/Lead Tech 04/2014 to 09/2017
Successfully manage the activities of 10+ team members in multiple locations.
Monitor the daily activities of employees. Developed, implemented and monitored programs to maximize customer satisfaction.  Interviewed, hired and trained new quality customer service representatives. Address negative customer feedback immediately.  
Examine vehicles to determine the extent of damage or malfunctions. Communicate with customers regarding vehicle issues and potential repairs. Contribute to repeat and referral business by using strong customer service and problem solving skills. Effectively communicate with team members to maintain clearly defined expectations. Resolve customer questions, issues and complaints.
The Range Steakhouse Las Vegas, Nevada Head Server 03/2004 to 10/2014 Delivered friendly and efficient service in a high volume, fast paced environment, in charge of large parties serving up to 80+ guests a night. Fostered repeat business and a clientele of regular dining patrons. Received many five star employee recognition awards from customers and management for providing  excellent customer service.  Trained new servers on menu knowledge and steps of quality service.  Appropriately suggested additional items to customers to increase restaurant sales.
Spagos Food And Beverage Server 01/2001 to 02/2004
Server at a unique Italian German fusion dining experience. Learned the menu each day, and explained the major ingredients and preparation methods for each item to be served. Accurately totaled, processed, and collected payments from guests using point-of-sale. Processed credit/debit cards, gift certificates and vouchers. 
 
Cheescake Factory Las Vegas, Nevada Specialty Server 04/1997 to 01/2001 Hired to be Part of the 6 week intensive training process, including memorizing over 500 items listed on the menu. Greeted Guests and delivered outstanding food and beverage service to customers. Taking orders and offering advice on menu. Ensuring the cashier close out sheet was accurate and any discrepancies are noted and signed by manager.
Education and Training
Associate of Applied Science: Hotel and Business Management 1991 UNLV, Las Vegas, Nevada
References
Michael Loria
Owner- United Auto Service
702-202-6880
 
Linda Bennett
Assistant Director - Food and Beverage 
Silverton Hotel and Casino
702-327-7708
​
Shawn Ritchie
President - Food and Beverage
Caesars Entertainment
702-946-7000
 
William Dunbar
General Manager - Ruth Chris Steak House
702-305-4966
 

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