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Summary

Consultant with over 16 years experience in Information Technology Solutions Delivery. Team lead on large scale integration projects in the Medical and Paper industry.

Skills
  • Project Management
  • Business Analytics
  • Data Analytics
  • Customer Solutions
  • Consulting
Experience
02/2004 to Current
Consultant OpenText Alpharetta, GA
  • Professional service delivery team lead on Master Data Management project for specialty healthcare company dedicated to the development and marketing of innovative quality products for physicians and patients across the United States and Canada.
  • Integrated SAP and Veeva CRM systems into Master Data Management platform. Managed business requirements and change requests for successful delivery.
  • Team lead on Product Information Management platform for largest US paper companies. Managed integration of various legacy systems to create federated data repository. Developed business rules for data analysis and transformation using Java and Javascript.
  • Provided sales support and training and documentation for professional service projects.
12/2001 to 05/2004
Technical Support Representative Home Depot Atlanta, Georgia

Provided IT support to Home Depot stores nationwide, web development and database integration and management.

12/1999 to 07/2001
Consultant Breakaway Solutions Fort Lauderdale, FL Consultant on business to business shipping portal for travel industry. Systems integration with Ariba. Responsible for managing business requirements, client interaction, project support and quality assurance.
Education and Training
09/2019
Certificate: Business Analytics Harvard Business School Online
2011
Master of Science: Internet Technology University of Georgia Athens, GA, USA 3.85 GPA
12/2009
Certificate: Java Gwinnett Technical College Lawrenceville, GA, Gwinnett
1999
Bachelor of Science: Management Information Systems Florida State University Tallahassee, FL, USA

3.5 GPA

Activities

Digital signage advertising network. Virtual reality development. Web development and social media marketing.

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Professional Summary

I have a diverse costumer service oriented work experience, providing stellar work ethics, dependability and professionalism. I am a motivated and resourceful professional focused on high standards and quality, while maintaining profitable margins. I pride myself in learning quickly and producing results in a team atmosphere, yet show superior communication and leadership skills. I am capable of working independently and posses problem solving skills in fast pace environments. I'm approachable and easy to get along with. I am seeking a position with a forward thinking employer that encourages growth, education and advancement and interested in furthering my life experiences and broadening my skills to the maximum extent possible.

Skills
  • Good Time management
  • Fast and efficient worker
  • Exceptional communication skills
  • Dedicated to excellent customer service
  • Money handling experience
  • Creative problem solver
  • Quick learner
  • First Aid & CPR certified
  • Lock out/ Tag out PPE
  • Supervisor experience
  • Administrative support
Work History
Food And Beverage Supervisor, 06/2016 to Current
Hall Memorial Lanes Ridgecrest, CA
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepare and maintain Department of Defense MWR records and reports.
  • Annual budget team member.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Accurately completed end-of-day financial tasks worth over $2,000 of cash and card transactions daily.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled food costs and managed inventory.
  • Oversaw grill, stove and oven and cleaned all equipment in proper manner after every shift.
  • Spear-head regular maintenance and repair operations to keep building and equipment in peak condition.
Food Service Worker, 05/2014 to 05/2016
Hall Memorial Lanes Ridgecrest, CA
  • Reported to work on time and ready to perform duties.
  • Demonstrate integrity and honesty while interacting with customers, team members and managers.
  • Assemble food and beverage orders, including but not limited to, burgers, specialty fries, nachos, and beer, while maintaining appropriate portion control and all standards for quality and quantity.
  • Maintain clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Maintain high standards of customer service during high-volume, fast-paced operations.
  • Strictly follow all cash, security, inventory and labor policies and procedures.
  • Responsible for birthday parities and weekly bowling leagues with any where from 5-50 participants.
  • Drove catering and bowling alley equipment.
  • Routinely moved and stocked inventory weighing up to 50+ pounds.
  • Able to maintain working bowling lanes.
  • Working knowledge of opening, operating and closing procedures.
Education
High School Diploma: 2013
Burroughs High School - Ridgecrest, CA
  • Member of Link Crew
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Professional Summary

Adaptable, Open minded individual. Creative and attentive to the needs of customers and coworkers alike. Willing to work hard and be focused on the bottom line while motivated to keep customers happy and returning with great experiences in the store and the product we deliver 


FOOD SAFETY CERTIFICATION 2015

Skills
  • Strong written and verbal communication
  • Team leadership
  • Highly Dependable
  • Self-motivated
  • ServSafe Certified
  • Effective leader
  • Food and kitchen safety
  • Customer service-oriented
  • Business development
  • Goal attainment
  • Sales
  • Efficient multi-tasker
  • Inventory management
  • Relationship building
Work History
General Manager 03/2018 to 08/2018
Coldstone Creamery St. Antony , MN
  • Generated and developed leads to acquire new clients.
  • Partnered successfully with [departments, clients] to produce [positive outcome].
  • Developed and rolled out new policies.
  • Maintained comprehensive knowledge of [Area] to better serve customers and meet demanding sales objectives.
  • Monitored the market to capitalize on the latest trends.
  • identifying strengths in employees and utilizing them.
  • Building and maintaining strong relationships with customers and coworkers alike.
  • Counting drawers and safes daily 
  • Hiring/Firing/Training of employees  
Concierge Services 11/2015 to 04/2017
The Bridge For Youth Minneapolis, MN

I was a concierge for the Timberwolves and lynx basketball teams, where the head chef myself and three other people would serve them breakfast and lunch before and after practice. We would sometimes serve dinner for them as well during playoff season. I have extensive experience in catering as we would regularly cater for parties hosted by the owner of the teams (Glenn Taylor), sometimes up to 150 people. 

  • Planned and directed food preparation in a fast-paced environment.
  • monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants and resolution of any problems that arise 
  • Review work procedures and operational problems to determine ways to improve service performance or safety 
  • Developed full, tasting, and special events menus.
Food Service Manager 03/2015 to 05/2016
180 Degrees Minneapolis , MN
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • prepared food for 50-60 residents 2 times per day 
  • created menu items 
  • ordered inventory 
  • stocked inventory 
  • conversed with residents to keep a fresh exciting menu 
Education
High School Diploma 2015 High School For Recording Arts - Saint Paul, MN
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Professional Summary
I am a highly motivated, self-sufficient and dependable individual who completes assignments with accuracy and speed. I consistently deliver high quality customer service.  I have solid leadership and relationship building skills. I am well versed with backgrounds in banking and finance, retail management/sales and personal care services.
Work History
Food Server, 05/2018 to 08/2018
Sporthaven Marina Bar & Grill Brookings Harbor, OR
  • Delivered quality service by providing a warm and welcoming environment.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Maintained an atmosphere of enthusiastic customer service.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Set dining tables according to type of event and service standards.
  • Managed bar inventory, restocked supplies and placed orders.
  • Maintained clean dining room, lobby and service areas at all times.
  • Adhered to safe work practices.
  • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
  • Observed tables to promptly respond to requests and refill beverages.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Video/Customer Service Manager, 04/2012 to 10/2012
C & K Market Inc Crescent City, CA
  • High quality customer care/resolution
  • Managing/Maintaining employees within department: Hiring/releasing employees, training, scheduling, evaluations
  • Marketing, movement/inventory of videos/video rentals
  • Increasing video revenues
  • Lotto/Lottery sales/inventory
  • Maintenance of all computer programs within department
  • Assisting other departments as needed
  • Demonstrating: Organizational, bookkeeping and leadership skills​
  • Attention to detail.
Nail Technician, 01/2008 to 01/2012
Nailz by Deena Crescent City, CA
  • Outstanding Customer care/resolution​
  • Spa Manicures/Pedicures featuring: Reflexology Techniques/Massage
  • Application of: Acrylic, Silk/Paper Wraps
  • Resolving problematic areas
  • Creating/Establishing repeat/long-term clientele
  • Demonstrating: Organizational, bookkeeping and marketing skills
  • Attention to detail
Member Service Representative/Branch Supervisor/Loans, 01/2000 to 01/2007
Chetco Federal Credit Union Brookings, Or
  • Outstanding Member Service/Satisfaction
  • Various monetary transactions, ATM processing/auditing, vault auditing, opening closing membership accounts, processing/auditing loans
  • Maintaining/Managing charge of three employees: Hire/Release employees, training, teller operations, evaluations, scheduling
  • Demonstrating: Leadership/Team building, organizational and bookkeeping skills
  • Attention to detail.
Education
Certificate: Nail Technology, 2008
Vogue Beauty College - Crescent City
Vocational Training
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Summary
High-performing, strategic-thinking professional with more than five years experience in public and private services. Highly skilled at effectively incorporating diverse and organized teaching styles that cater to each students ability to learn. Exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with staff.
Skills
  • Strong Interpersonal Skills
  • Crisis Management Skills
  • Exceptional Managerial Skills
  • Excellent Customer Service Skills
  • Excellent Organizational Skills
  • Type 60 WPM
  • Restaurant Management Skills
  • Analytical Skills
  • Learning Assessments
  • Curriculum Development
  • Proficient in Microsoft Office Suite
  • Excellent Classroom Management 
Education and Training
B.B.A: Culinary Arts Management December 2016 State University of New York College of Technology, Delhi Culinary Arts Management
Certifications
NRA ServSafe Certification, Certificate #1
AHLEI Training & Development Certification
Experience
NYC Department Of Education Brooklyn, USA, NY School Food Service Manager 01/2017 to Current
  • Managing the overall operation of foodservice in public schools by leading a team of kitchen staff of 5 junior workers and working closely with school administration and the community.
  • Plans and reviews menus according to USDA Nutrition Standards for School Meals; ensures maximum utilization of foods donated by the Federal Government resulting in a 100% auditing rating.
  • Makes assignments and trains personnel while supervising, directing, and evaluating their work.
  • Prepares payroll for employees and ensures cost per meal is maintained at an acceptable rate.
Chipotle Mexican Grill Lawrence, USA, NY Crew Member 07/2016 to 01/2017
  • Ensured an extraordinary guest experience comprised of outstanding food and customer service.     
  • Cooked all entrees to Chipotle's high standards following recipe cards and HACCP plans Ensure uniformity, speed, and food safety in a fast paced kitchen.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
Signatures by Candlelight Delhi, NY Server/Line Cook 09/2015 to 05/2016
  • Provided courteous and informative customer service in an open kitchen format.
  • Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
 
 
SUNY Delhi, NY Senior Resident Assistant 08/2015 to 05/2016
  • Supervised a staff of 7 junior assistants and 6-night hosts.
  • Established an efficient scheduling process that resulted in a 25% decrease in call-outs.
  • Streamlined the administrative process, increasing work efficiency by 35%.
  • Managed time-sheets and payroll.
Henricas Restaurant & Lounge Rosedale, NY Restaurant Intern 05/2015 to 09/2015
  • Spent 500 hours learning the back of the house orders of operation.
  • Worked closely with chefs in preparing all cook to order entrees for dinner service.
  • Receive weekly shipments and butchered meats, portioning and seasoning for service.
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Professional Summary

Accomplished manager with extensive experience in sales, management and front and back-of-the-house operations. Prove ability to cut costs and decrease staff turnover.

Skills
  • Self-motivated
  • Strong verbal communication
  • Extensive food/beverage knowledge 
  • Flexible schedule availability 
  • Budgeting and forecasting
  • Extensive catering background
  • Skillful menu development
  • MS Office
  • Staff scheduling
  • Results-oriented
  • Inventory control and record keeping and payroll
  • Customer-oriented
  • Caterese
  • POS and Micros systems
  • Positive and upbeat
  • Vendor relations
  • Staff training/development
Work History
04/2016 to Current
Food Service Manager Retail Aramark Grant Medical Center Columbus, Ohio
 Oversees and manages retail cafe  and coffee shop. Investigate and resolve complaints regarding food quality or service . Schedule and receive food and beverage deliveries, Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner. Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted. Schedule staff hours and assign duties. Coordinate assignments of cooking personnel in order to ensure economical use of food and timely preparation.
06/2012 to 04/2016
CATERING OPERATIONS MANAGER NATIONWIDE ARENA Columbus, Ohio

Hands on management of day to day operations of Catering functions, Implements and enforces all departmental and organizational policies and procedures. Assures staff compliance with all GuestPath standards, policies and procedures. Managing catering associates utilizing Supervisors through planning and scheduling of work assignments and performance development. Administers corrective counseling process, training and development, appraisals, Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Oversees inventory management to assure catering outlets are adequately supplied at all times. Performs periodic inventory. Requisitioning and Purchasing. Negotiated contracts with vendor. Assures compliance with all alcohol laws and regulations. Maintain proper procedures of Micros, tip declarations and daily time sheets. Excellent leadership, customer service, communication and organizational skills.

06/2004 to 06/2012
CATERING/RESTAURANT SUPERVISOR NATIONWIDE ARENA Columbus, OH

Hands on management of day to day operations of Catering and Time Warner front of house functions, Implements and enforces all departmental and organizational policies and procedures.Administers corrective counseling process, training and development, appraisals, payroll accountability.Oversees inventory management to assure catering and Time Warner  outlets are adequately supplied at all times.Supported Chefs with daily operational functions.

09/2003 to 12/2004
Concession Supervisor Nationwide Arena Columbus, OH

 Supervising of commissary employees, including scheduling and training on policies, procedures, duties and activities Verifying receiving slips and forwarding invoices; verify inventory.Ensure correct stock has been delivered Ensure product quality.Keep abreast of sanitation laws; ensure proper sanitation procedures are followed. Communication and organizational skills and the ability to analyze data and make decisions.

02/1999 to 03/2005
Owner/ Operator Jeannette\'s Little Corner of The World Columbus, OH

Setting up all accounts banking, payroll, vendors, Hiring staff, designing all menus and making all recipes for all items sold.Keeping with the highest standards in all areas or operation, including product preparation, deliver and offsite catering. Set up all operations for running a new restaurant. Provided friendly and attentive service.

Education
Associate Degree: Business Administration Columbus Technical Institute
Certification: Bartending, Bar Management
Associate Degree Bartender Institute
Computer Programming,Computer Programming Institute