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Summary

Consultant with over 16 years experience in Information Technology Solutions Delivery. Team lead on large scale integration projects in the Medical and Paper industry.

Skills
  • Project Management
  • Business Analytics
  • Data Analytics
  • Customer Solutions
  • Consulting
Experience
02/2004 to Current
Consultant OpenText Alpharetta, GA
  • Professional service delivery team lead on Master Data Management project for specialty healthcare company dedicated to the development and marketing of innovative quality products for physicians and patients across the United States and Canada.
  • Integrated SAP and Veeva CRM systems into Master Data Management platform. Managed business requirements and change requests for successful delivery.
  • Team lead on Product Information Management platform for largest US paper companies. Managed integration of various legacy systems to create federated data repository. Developed business rules for data analysis and transformation using Java and Javascript.
  • Provided sales support and training and documentation for professional service projects.
12/2001 to 05/2004
Technical Support Representative Home Depot Atlanta, Georgia

Provided IT support to Home Depot stores nationwide, web development and database integration and management.

12/1999 to 07/2001
Consultant Breakaway Solutions Fort Lauderdale, FL Consultant on business to business shipping portal for travel industry. Systems integration with Ariba. Responsible for managing business requirements, client interaction, project support and quality assurance.
Education and Training
09/2019
Certificate: Business Analytics Harvard Business School Online
2011
Master of Science: Internet Technology University of Georgia Athens, GA, USA 3.85 GPA
12/2009
Certificate: Java Gwinnett Technical College Lawrenceville, GA, Gwinnett
1999
Bachelor of Science: Management Information Systems Florida State University Tallahassee, FL, USA

3.5 GPA

Activities

Digital signage advertising network. Virtual reality development. Web development and social media marketing.

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Professional Summary

I have a diverse costumer service oriented work experience, providing stellar work ethics, dependability and professionalism. I am a motivated and resourceful professional focused on high standards and quality, while maintaining profitable margins. I pride myself in learning quickly and producing results in a team atmosphere, yet show superior communication and leadership skills. I am capable of working independently and posses problem solving skills in fast pace environments. I'm approachable and easy to get along with. I am seeking a position with a forward thinking employer that encourages growth, education and advancement and interested in furthering my life experiences and broadening my skills to the maximum extent possible.

Skills
  • Good Time management
  • Fast and efficient worker
  • Exceptional communication skills
  • Dedicated to excellent customer service
  • Money handling experience
  • Creative problem solver
  • Quick learner
  • First Aid & CPR certified
  • Lock out/ Tag out PPE
  • Supervisor experience
  • Administrative support
Work History
Food And Beverage Supervisor, 06/2016 to Current
Hall Memorial Lanes Ridgecrest, CA
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepare and maintain Department of Defense MWR records and reports.
  • Annual budget team member.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Accurately completed end-of-day financial tasks worth over $2,000 of cash and card transactions daily.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled food costs and managed inventory.
  • Oversaw grill, stove and oven and cleaned all equipment in proper manner after every shift.
  • Spear-head regular maintenance and repair operations to keep building and equipment in peak condition.
Food Service Worker, 05/2014 to 05/2016
Hall Memorial Lanes Ridgecrest, CA
  • Reported to work on time and ready to perform duties.
  • Demonstrate integrity and honesty while interacting with customers, team members and managers.
  • Assemble food and beverage orders, including but not limited to, burgers, specialty fries, nachos, and beer, while maintaining appropriate portion control and all standards for quality and quantity.
  • Maintain clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Maintain high standards of customer service during high-volume, fast-paced operations.
  • Strictly follow all cash, security, inventory and labor policies and procedures.
  • Responsible for birthday parities and weekly bowling leagues with any where from 5-50 participants.
  • Drove catering and bowling alley equipment.
  • Routinely moved and stocked inventory weighing up to 50+ pounds.
  • Able to maintain working bowling lanes.
  • Working knowledge of opening, operating and closing procedures.
Education
High School Diploma: 2013
Burroughs High School - Ridgecrest, CA
  • Member of Link Crew
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Professional Summary

Adaptable, Open minded individual. Creative and attentive to the needs of customers and coworkers alike. Willing to work hard and be focused on the bottom line while motivated to keep customers happy and returning with great experiences in the store and the product we deliver 


FOOD SAFETY CERTIFICATION 2015

Skills
  • Strong written and verbal communication
  • Team leadership
  • Highly Dependable
  • Self-motivated
  • ServSafe Certified
  • Effective leader
  • Food and kitchen safety
  • Customer service-oriented
  • Business development
  • Goal attainment
  • Sales
  • Efficient multi-tasker
  • Inventory management
  • Relationship building
Work History
General Manager 03/2018 to 08/2018
Coldstone Creamery St. Antony , MN
  • Generated and developed leads to acquire new clients.
  • Partnered successfully with [departments, clients] to produce [positive outcome].
  • Developed and rolled out new policies.
  • Maintained comprehensive knowledge of [Area] to better serve customers and meet demanding sales objectives.
  • Monitored the market to capitalize on the latest trends.
  • identifying strengths in employees and utilizing them.
  • Building and maintaining strong relationships with customers and coworkers alike.
  • Counting drawers and safes daily 
  • Hiring/Firing/Training of employees  
Concierge Services 11/2015 to 04/2017
The Bridge For Youth Minneapolis, MN

I was a concierge for the Timberwolves and lynx basketball teams, where the head chef myself and three other people would serve them breakfast and lunch before and after practice. We would sometimes serve dinner for them as well during playoff season. I have extensive experience in catering as we would regularly cater for parties hosted by the owner of the teams (Glenn Taylor), sometimes up to 150 people. 

  • Planned and directed food preparation in a fast-paced environment.
  • monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants and resolution of any problems that arise 
  • Review work procedures and operational problems to determine ways to improve service performance or safety 
  • Developed full, tasting, and special events menus.
Food Service Manager 03/2015 to 05/2016
180 Degrees Minneapolis , MN
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • prepared food for 50-60 residents 2 times per day 
  • created menu items 
  • ordered inventory 
  • stocked inventory 
  • conversed with residents to keep a fresh exciting menu 
Education
High School Diploma 2015 High School For Recording Arts - Saint Paul, MN
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Professional Summary
I am a highly motivated, self-sufficient and dependable individual who completes assignments with accuracy and speed. I consistently deliver high quality customer service.  I have solid leadership and relationship building skills. I am well versed with backgrounds in banking and finance, retail management/sales and personal care services.
Work History
Food Server, 05/2018 to 08/2018
Sporthaven Marina Bar & Grill Brookings Harbor, OR
  • Delivered quality service by providing a warm and welcoming environment.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Maintained an atmosphere of enthusiastic customer service.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Set dining tables according to type of event and service standards.
  • Managed bar inventory, restocked supplies and placed orders.
  • Maintained clean dining room, lobby and service areas at all times.
  • Adhered to safe work practices.
  • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
  • Observed tables to promptly respond to requests and refill beverages.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Video/Customer Service Manager, 04/2012 to 10/2012
C & K Market Inc Crescent City, CA
  • High quality customer care/resolution
  • Managing/Maintaining employees within department: Hiring/releasing employees, training, scheduling, evaluations
  • Marketing, movement/inventory of videos/video rentals
  • Increasing video revenues
  • Lotto/Lottery sales/inventory
  • Maintenance of all computer programs within department
  • Assisting other departments as needed
  • Demonstrating: Organizational, bookkeeping and leadership skills​
  • Attention to detail.
Nail Technician, 01/2008 to 01/2012
Nailz by Deena Crescent City, CA
  • Outstanding Customer care/resolution​
  • Spa Manicures/Pedicures featuring: Reflexology Techniques/Massage
  • Application of: Acrylic, Silk/Paper Wraps
  • Resolving problematic areas
  • Creating/Establishing repeat/long-term clientele
  • Demonstrating: Organizational, bookkeeping and marketing skills
  • Attention to detail
Member Service Representative/Branch Supervisor/Loans, 01/2000 to 01/2007
Chetco Federal Credit Union Brookings, Or
  • Outstanding Member Service/Satisfaction
  • Various monetary transactions, ATM processing/auditing, vault auditing, opening closing membership accounts, processing/auditing loans
  • Maintaining/Managing charge of three employees: Hire/Release employees, training, teller operations, evaluations, scheduling
  • Demonstrating: Leadership/Team building, organizational and bookkeeping skills
  • Attention to detail.
Education
Certificate: Nail Technology, 2008
Vogue Beauty College - Crescent City
Vocational Training