Front of House Manager resume examples

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Skillful Front of House Manager resume

JENNIFER MOWERY
Professional Summary

 Seeking a front desk position which will provide future opportunities for growth and to benefit the employer as well as myself.  I have experience in both administrative and clinical duties with a true passion for helping people in the health profession.

Skills
  • Bilingual
  • Exceptional communication skills
  • Strategic sales knowledge
  • Records management
  • Computer proficient
  • Extensive experience with EMR
  • Compassionate
  • Efficient and reliable team player
Work History
MEDICAL FRONT DESK, 01/2018 to Current
RANDOLPH HEALTH PEDIATRICS ASHEBORO, NC
  • Answered phone calls and messages for 7 different Pediatric physicians in medical facility, scheduling appointments and handling patient inquiries, illnesses, symptoms, physicals, etc. 
  • Organized paperwork such as charts and reports for office and patient needs to improve efficiency
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments. 
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
FRONT DESK, 05/2017 to 12/2017
HORIZON INTERNAL MEDICINE ASHEBORO, NC
  • Answered an average of 200 calls per day by addressing patient inquiries, scheduling, check-in/out.
  • Ensured superior patient experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.
  • Monitored cash drawer in checkout station to ensure adequate cash supply.
FRONT DESK MANAGER, 09/2015 to 03/2017
GENERAL MEDICAL CLINIC 230 FOUST ST. ASHEBORO, NC
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
2 Years: Business Administration / Minor in Spanish APPALACHIAN STATE UNIVERSITY - BOONE, NC
Full time College Student/D1 College Athlete
High School Diploma ASHEBORO HIGH SCHOOL - ASHEBORO

Honors Graduate, Who's Who, National Honors Society,

Recently inducted into AHS Athletic Hall of Fame

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Job-winning Front of House Manager resume

Kiana Echevarria
Professional Summary
Energetic and eager to build professional abilities. Motivated, enthusiastic and friendly with strong communication and team work abilities.
Experience
Providence Pizza April 2014 to December 2019 Front of House/Cashier
Grandview, Missouri
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Organized register supplies.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
Nevaeh Aveda Salon December 2015 to March 2016 Salon Coordinator
Leawood, Kansas
  • Informed guests of spa services, programs and activities over the phone and in person.
  • Checked members and guests in promptly for their appointments.
  • Coordinated and booked all spa service appointments for individual and group clients.
  • Offered refreshments of ice water and iced tea to all incoming guests.
  • Meticulously entered client and service information when booking appointments.
  • Suggested and sold salon services and retail products to customers.
  • Verified end-of-day reports against credit and cash profits.
Jarocho October 2017 to December 2018 Host
Kansas City, MO
  • Cleaned and straightened work area.
  • Assessed customer needs and responded to questions.
  • Worked with customer service to resolve issues.
  • Provided professional and courteous service at all times.
The Rieger November 2017 to December 2018 Serving Assistant
Kansas City, MO
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Promptly served all food courses. 
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items. 
  • Delivered exceptional, friendly and fast service.
Jose Peppers March 2018 to October 2018 Server
Lees Summit, Mo
  • Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
  • Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Identified items in stock for first use to decrease waste and profit loss.
Chipotle Mexican Grill Inc October 2018 to Current Server
Leawood, Kansas
  • Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
  • Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
  • Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination.
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware. 
Core Qualifications
  • Client-focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • Results-oriented 
  • Excellent verbal communication
  • Enthusiasm
  • Complex problem solving
  • Back of house operations understanding
  • Ability to handle fast-paced environment
  • Strong customer relationship builder
  • Ability to handle/resolve problems
  • Cash handling
Education
Grandview Senior High Grandview, Missouri, USA
The Daniel Academy 2017 Kansas City, Missouri, USA
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Experienced Front of House Manager resume

Juliana La Barbera
Professional Summary

My goals are to obtain a server position at your establishment. My passion is to serve the public with grace and an exellent experience from the very moment they walk into my bar. I aim to to create a friendly and personal experience. I am an energetic and meticulous worker with superior customer service skills and very adept in handling stressful situations with complete courtesy and professionalism. I am able to focus my attention with ease on multiple tasks while thriving in a hectic and high-pressure working environment.


Work History
Server/Bartender, 11/2018 to Current
Eureka! RestaurantsSan Luis Obispo, CA

I currently am a day and night time server. I am responsible to hit our specific sales enhancing speech that is expected to be featured at every table. We have secret shoppers come in and check for quality control. As well as serving I also bartend day and night. Day time bartending entails prepping for busy nights. We prep all our signature cocktail drinks in house. Cocktails that are made with ginger and tumeric are hand juice. We have to simultaneously prep and serve our costumers with lots of love and care. Our restaurant has about 20 beers on tap and over 75 whiskeys and bourbons. We specialize in spirit flights aswell as beer and mimosas flights. Nights time shift sales are well over 2 thousand dollars in a 6-7 hour shift.

Head mixologist, 03/2016 to 12/2018
Rosa's Italian RestaurantPismo Beach, CA

I was the head Bartender responsible for opening and closing bar 5 days a week and training bar backs and new Bartenders. I was responsible for creating new unique drinks and memorizing our 12 new rotating rosas specialty cocktails our manager he created. I enthusiastically worked 8+ hours per shift.During the shift we served 3 to 4 course meals In the bar. Each shift I would stock all liquor in the back and front of house.
At the end of the night I was responsible for the till. Fortunately I was cross trained to serve at a fine dining scale which made me a well rounded asset to the restaurant.

Server/Bartender, 08/2017 to 06/2018
Matties Bar and Eatery558 Price St, Pismo Beach, CA 93449

Matties was a small restaurant with only two servers and a bartender. Myself and another coworker had to serve, buss, and run food and drinks while maintaining a friendly, outgoing and energetic personality to create a warm and fun atmosphere for guests. We maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Consistently exhibited a calm demeanor during periods of high volume or unusual events such as bands playing to keep store operating smoothly and set a positive example for the shift team. I Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating while having little help. I was in charge of organizing and making each part of the restaurant organized to help make the area was efficient.

Server/Front of House Manager Laguna Grill Sports Bar and Family Restaurant11560 Los Osos Valley Rd. San Luis Obispo

At Laguna Grill as a server I would have to thoroughly explained craft beers and wine to costumers. We had a small staff so I catered to 40 to 50 people simultaneously during a six hour shift I memorized an extensive rotating list of over 20 beers and wine. Laguna was a family owned business therefore I helped create a friendly upbeat environment and returning costumer base hireing and Trained new employees and helped teach how to politely up sell. Bussed, expedited, and served over 40 tables simultaneously a shift. Worked closely to build up POS system. I was one of the only employees that were trusted to open and close restaurant by the owner. I Investigated and resolved complaints regarding food quality, service, or accommodations. I enjoyed scheduling and receiving food and beverage deliverieA. While serving is my passion my best accomplishment for this company was being in charge of building and over sEwing the restaurants website and online orders.

Education
Massage Practitioner : Massages Therapy , 2018
California Hostic Institute - San Luis Obispo, California
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