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Professional Summary

My goals are to obtain a server position at your establishment. My passion is to serve the public with grace and an exellent experience from the very moment they walk into my bar. I aim to to create a friendly and personal experience. I am an energetic and meticulous worker with superior customer service skills and very adept in handling stressful situations with complete courtesy and professionalism. I am able to focus my attention with ease on multiple tasks while thriving in a hectic and high-pressure working environment.


Work History
Server/Bartender, 11/2018 to Current
Eureka! RestaurantsSan Luis Obispo, CA

I currently am a day and night time server. I am responsible to hit our specific sales enhancing speech that is expected to be featured at every table. We have secret shoppers come in and check for quality control. As well as serving I also bartend day and night. Day time bartending entails prepping for busy nights. We prep all our signature cocktail drinks in house. Cocktails that are made with ginger and tumeric are hand juice. We have to simultaneously prep and serve our costumers with lots of love and care. Our restaurant has about 20 beers on tap and over 75 whiskeys and bourbons. We specialize in spirit flights aswell as beer and mimosas flights. Nights time shift sales are well over 2 thousand dollars in a 6-7 hour shift.

Head mixologist, 03/2016 to 12/2018
Rosa's Italian RestaurantPismo Beach, CA

I was the head Bartender responsible for opening and closing bar 5 days a week and training bar backs and new Bartenders. I was responsible for creating new unique drinks and memorizing our 12 new rotating rosas specialty cocktails our manager he created. I enthusiastically worked 8+ hours per shift.During the shift we served 3 to 4 course meals In the bar. Each shift I would stock all liquor in the back and front of house.
At the end of the night I was responsible for the till. Fortunately I was cross trained to serve at a fine dining scale which made me a well rounded asset to the restaurant.

Server/Bartender, 08/2017 to 06/2018
Matties Bar and Eatery558 Price St, Pismo Beach, CA 93449

Matties was a small restaurant with only two servers and a bartender. Myself and another coworker had to serve, buss, and run food and drinks while maintaining a friendly, outgoing and energetic personality to create a warm and fun atmosphere for guests. We maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Consistently exhibited a calm demeanor during periods of high volume or unusual events such as bands playing to keep store operating smoothly and set a positive example for the shift team. I Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating while having little help. I was in charge of organizing and making each part of the restaurant organized to help make the area was efficient.

Server/Front of House Manager Laguna Grill Sports Bar and Family Restaurant11560 Los Osos Valley Rd. San Luis Obispo

At Laguna Grill as a server I would have to thoroughly explained craft beers and wine to costumers. We had a small staff so I catered to 40 to 50 people simultaneously during a six hour shift I memorized an extensive rotating list of over 20 beers and wine. Laguna was a family owned business therefore I helped create a friendly upbeat environment and returning costumer base hireing and Trained new employees and helped teach how to politely up sell. Bussed, expedited, and served over 40 tables simultaneously a shift. Worked closely to build up POS system. I was one of the only employees that were trusted to open and close restaurant by the owner. I Investigated and resolved complaints regarding food quality, service, or accommodations. I enjoyed scheduling and receiving food and beverage deliverieA. While serving is my passion my best accomplishment for this company was being in charge of building and over sEwing the restaurants website and online orders.

Education
Massage Practitioner : Massages Therapy , 2018
California Hostic Institute - San Luis Obispo, California
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Professional Summary
Dedicated professional driving sustainable financial gains by leveraging corporate potential, enhancing topnotch marketing solutions, innovating branding strategies, and coordinating dynamic corporate events. 
Core Qualifications
  • Event Planning and Execution
  • Customer Relationship Management (CRM)
  • Marketing Campaign Management
  • Competitive and Trend Analysis
  • Sponsorships
  • Brand recognition optimization
  • Media relations
  • Mobile marketing
Experience
FRONT OF HOUSE MANAGER 12/2016 to 12/2016 Bjork Digital Houston, TX
  • FOH for Bjork Digital's virtual reality exhibition at the Day for Night music and arts festival.  
  • Managed 15+ volunteers; delegated assignments as necessary to ensure smooth FOH experience for attendees.
  • Managed timed entrance tours, coat check, and door operations. 
HEAD OF PUBLIC RELATIONS AND CONTENT MARKETING 12/2015 to 09/2016 Rebel Coast Winery Los Angeles, CA
  • Secured feature articles in ADWEEK, The Huffington Post, and Unite Magazine, as well as social recognition with Elite Daily and BuzzFeed.
  • Secured first segment slot with Business Rockstars, the global leader in multi-media content for entrepreneurs.
  • Directed first ever large scale activation with minimal budget and limited resources; Vestal Village.
  • Coordinates and executes all events including; sponsorships, local wine festivals, large scale activations, wine dinners, staff tastings, weddings, and other various partnerships.
MARKETING COORDINATOR 01/2015 to 08/2015 Brand Knew Los Angeles, CA
  • Conceptualized and launched #ThisIsFootball marketing campaign, which led to an exceptional growth rate across all social accounts; Facebook 126%, Twitter 198%, Instagram 7,521%
  • Executed a comprehensive digital strategy across multiple social platforms and delivered exceptional results securing future partnership with a large entertainment company as well as additional individual accounts.
  • Spearheaded Super Bowl XLIX activation and curated 60 video clips successfully used during the live broadcast to garner new followers and drive tune in to the original series.​
ACCOUNT TRAINEE 09/2014 to 12/2014 LG College Football Tour USA
  • Coordinated with IMG Sports Marketing teams across nine Division 1 Universities to establish and execute successful game day activations during the 2014 football season.
  • Pioneered the Ultimate Tailgate Challenge, #DoGameDayRight and generated brand awareness while improving client's social media presence.
Education
Bachelor of Arts: Sociology 2013 University of Texas
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Work History
Sommelier, Current
Café Altro Paradiso New York, NY
  • Point person on the floor for all wine sales
  • Maintains rapports with reps and distributors, schedules tastings and assists with wine purchasing 
  • Oversees deliveries, and preforms weekly and monthly inventory
  • Fosters staff education, involving: hosting weekly 'office hours' and wine classes, onboarding and mentorship for new staff members, leading nightly pre-service meetings 
  • Manages cellar and implements systems for accurate storage via in-house shared documents and BinWise 
  • Works in tandem with the ideologies of our food program and house philosophy, to promote the sales of traditional, biodynamic, organic, and 'natural' wines 
  • Coordinates with producers and distributors to host winemaker dinners and parties
  • Liaises with Events Team and clients to determine all beverage offerings for private in-house events 
General Manager, 01/2015 to 05/2017
June Wine Bar Brooklyn, NY
  • Supervised all departments of a highly successful natural wine bar and restaurant
  • Built and managed a capable and confident team of 12+ Front of House employees
  • Oversaw all event planning (buy-outs and promotional events) ranging from wine industry parties, to wedding receptions, corporate celebrations/dinners, and baby showers. 
  • Planned and executed regular wine training and education through daily tastings, bi-weekly classes, and working with distributors and reps. 
  • Regular upkeep of beverage inventory and weekly payroll
  • Managed the floor during dinner and brunch service 5+ shifts/week
  • Developped presence in the local community as well as wine industry while promoting a positive, and lively atmosphere
  • Liaised with vendors & contractors, and attends to all operational and facility management 
Front of House Manager , 04/2012 to 01/2015
The Smile Soho, New York
  • Acted as supervisor of the floor, liaised between Kitchen, FOH, Catering and Pastry departments
  • Managed a team of 8-10 Front of House employees, weekly drafting of schedule & payroll
  • Completed daily and weekly inventory of all paper/tabletop goods, coffee and beverage
  • Assisted General Manager with administrative duties, office/invoice organization
  •  Expanded a large population of regular customers, set example and served a largely high profile fashion and creative clientele with poise and discretion
Server, 05/2011 to 09/2011
The Standard Grill Meatpacking, New York

Education
Bachelor of Arts: Art History & French, 2013
New York University - New York, NY
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Professional Summary
Enthusiastic, dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.Excellent communication skills.
Skills
  • Results-oriented
  • Customer-focused 
  • Natural leader
  • Strong work ethic
  • Passion for customer satisfaction
  • Strong verbal communication
  •  Staff scheduling
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Marketing and advertising
  • Staff development
  • Budgeting and finance
Work History
Front of House Manager 04/2017 to 02/2018
Mimi's Cafe Round Rock, TX
  • Carefully interviewed, selected, trained and supervised staff.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Conducted timely performance evaluations for all front of house staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Shift Supervisor 03/2015 to 04/2017
Texas Land and Cattle Steakhouse 14010 N U.S. Highway 183 Building B, Austin TX 78717
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted timely performance evaluations for all front of house staff.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Managed strict beverage control to minimize waste.
  • Upheld strict cash handling procedures.
  • High food quality expectations for guests
  • Strong Leader in high stress situations, and also in down time
  • Stable Work History
FOH Manager 06/2012 to 02/2015
Rails a Cafe at the Depot 615 East Schreiner Street, Kerrville, TX 78028
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Managed food delivery for 200+ guests for special events
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Helped with preparation, set-up, and service for catering events
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Upheld strict cash handling procedures.
  • Closed out cash register and prepared cashier report.
Lead Certified Trainer/ Bartender 03/2006 to 04/2012
Texas Land and Cattle Steakhouse 5510 S. IH 35 Frontage Road Building C, Austin, TX 78745
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Processed orders on a computerized Point of Sale system.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Verified that guests at the bar were of legal age.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Organized training for up to 10 new employees per month.
  • Selected and assigned trainers to conduct classrooms.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Addressed all questions from training program participants.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Administered performance reviews to evaluate each participant's progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Used a variety of assessment tools and strategies to improve instruction methods.
Education
N/A: Education N/A Austin Community College - Austin TX
  • Coursework in Education

High School Diploma: 2002 Bastrop High School - Bastrop TX
  • 4.0 GPA
  • Top 10% in class
  • Dance Team all 4 years, Major of dance team senior year
Accomplishments
  • Restaurant Manager with 15 years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth.
  • Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
  • Enthusiastic motivator of staff.
  • Completed liquor requisitions and supply lists.
  • Mixed ingredients, such as liquor, soda, water, sugar and bitters while preparing cocktails and other drinks.
  • Shopped for and ordered food and kitchen supplies and equipment.
  • Up-sold wine and liquor to top-shelf brands through knowledgeable comparisons and recommendations.
  • Acknowledged for extraordinary service by supervisors and clients.
  • Selected to serve notable VIP guests for major private events.
Certifications

ServSafe Certification June 2017- June 2022
TABC Certification- current February 2017-February 2019

Texas Food Handler Certification- currant February 2017-February 2019

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Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
  • Used several systems at the same time to assist the customers.
Education and Training
2018
Programme: Culinary Arts Grossmont College El Cajon, CA, USA
  • 1) Principle/Baking & Pastry Making (A) 
  • 2) Food Purchasing/Culinary Arts ( A+)
  • 3) Essential Skills-Culinary Arts (A)           
  • 4) Sanitation for Food Service ( A)      
  • 5) Commercial Baking (Currently enrolled & done by DEC 15th)


2018
Cerified: Food Handlers Card County of San Diego San Diego, CA, USA
Completed: Health Safety and Nutrition(A) Mira Mesa College San Diego, CA, USA
2018
Certified: Alcohol Seller/Server Training Program Department of Alcoholic Beverage Control's San Diego, CA, USA
2018
Pending: Food safety Manager Course Western Food Safety San Diego, CA, USA

Taking the exam On January 2019.

Extented Studies: Medical Billing UCSD San diego, CA, USA

Completed Basic Medical Coding, Medical Terminology.

Graduated.: High School St.Anne's girls School Colombo, Western, Sri Lanka
Experience
01/2018 to 11/2018
Front of the house Assistant City Of Poway Poway , CA
  • Performs cashiering duties; receives money and issues receipts; performs daily reconciliation of cash drawer and inventory; opens and closes safe; participates in generating reports; maintains accurate records.
  • Monitors use of the Performing Arts Center by user groups to ensure a safe environment; assists in enforcing established rules of facility use and participant conduct.
  • May provide technical or functional direction and training to event staff and volunteers.
  • Assists in the development and implementation of inventory controls.
  • Assists in purchasing and maintaining inventory controls of concession supplies and materials.
  • Performs other duties as assigned.
01/2013 to 11/2018
Server Catalina Restaurant Group. Escondido, CA
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly   
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation   
  • Thorough knowledge of menu offerings, including gourmet food, spirits.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.   
  • Success multitasking while remaining professional and courteous in fast-paced environments.
02/2004 to 02/2010
Customer Service Representative Dialog Telekom PLC Colombo, Sri Lanka

Resolve customer complaints & problems to the satisfaction of the customer.Educate the customer about the organization's products and services and direct them towards available resources for self-help.Follow required procedures to manage customer complaints, issues and subsequent solutions.Alert management of issues or concerns that require escalation.

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Summary
27+ years combined experience as a General Manager, Assistant Manager, Trainer, Bartender and Server. Have worked in the fast-paced, high volume industry as well as fine dining. Excellent presentation, public speaking and interpersonal skills. Extensive experience in event planning and catering. Able to inspire others to work at the highest level.
Skills
  • In-depth food and wine knowledge
  • Highly responsible and reliable
  • Works well under pressure
  • Upbeat, outgoing and positive
  • Exceptional interpersonal skills
  • Point of Sale (POS) system operation
  • High-volume dining
  • Hiring and training
Experience
04/2017 to 02/2018
Assistant Manager, Bartender and Server Rivera's Greer, SC Worked closely with the chef to determine menu plans for special events or occasions. Prepared weekly payroll.  Maintained weekly liquor, beer and wine inventory. Created a list of signature drinks that increased bar revenue by 20%. 
09/2016 to 04/2017
General Manager Cin Cin Burger Bar Winston Salem, NC Created, implemented and maintained systems for customer service and employee training for all FOH positions. Developed a culture at Cin Cin that was exciting, optimistic and memorable for both employees and guests. Fostered a teamwork environment. Effectively resolved concerns or problems to the satisfaction of all involved parties. Performed restaurant walk-throughs to gauge timeliness and superior service quality. Continued to develop and maintain proper tests, tools and training classrooms. Concentrated on not only meeting guests and employees needs but focused on exceeding both guests and employees needs alike.
11/2004 to 06/2016
General Manager Crisp Hospitality and Tino's Inc. (Gianno's, Fratellis Italian Steakhouse and Sammy G's Tavern) High Point, NC Optimized profits by controlling food, beverage and labor costs on a daily basis. Prepared weekly payroll to keep up with projected revenue for the week. Designed FOH manuals for all positions for multiple restaurants. Recruited, hired, trained, developed and maintained a staff that provided hospitable, professional service; including identifying and developing team members for trainer and management positions. Implemented wine lists and wine manuals for Sammy G's and two other sister restaurants.
02/2001 to 11/2004
Assistant Manager, Front and Back of the House Golden Corral High Point, NC Managed and directed the human, physical and financial resources in the FOH and BOH. Ensured that company standards for facility and equipment maintenance, products, recipes and service times were achieved. Used a targeted labor control system to schedule and meet labor guidelines. Maintained proper ordering, receiving and rotations of food, paper, linen and small wares. Organized and assisted with restaurant public relations activities.
Education and Training
Studied Public Relations with a Cognate in Spanish Attended the University of South Carolina