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Professional Summary

Energetic and Positive

During my work career in the food industry I have always believed in having a positive attitude to the work and my colleagues and in turn positive outcomes follow. I work hard and maintain focus and follow directions well. Once trained in the position I rarely need further training and usually rely on my own innovation and experience to complete the task however I always seek clarification from the supervisor before proceeding. I have always had a passion for food and food preparation and love to cook. I believe that I bring that passion to the job and assure that I would be an invaluable and positive addition to your workforce.

Skills
  • Committed team player
  • Lifts and carries up to 25 lbs
  • Quick problem solver
  • Thrives in fast-paced environment
  • High energy
  • Flexible schedule capability
  • Organized and efficient server
  • Courteous, professional demeanor
Work History
Kitchen Hand , 03/2009 to 10/2012
Krusty Krab Restaurant – Tambac Baragay, Bayambang, Pangasinan, Philippines

  • Set dining tables according to type of event and service standards.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Assisted co-workers whenever possible.
Room attendant and kitchen hand, 01/2013 to 08/2015
Rock Island Resort and Restaurant – Tambac Baragay, Bayambang, Pangasinan, Philippines
  • Upheld highest standard for cleanliness of glass and silverware.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Operated all kitchen equipment adeptly.
  • Delivered quality service by providing a warm and welcoming environment.
  • Sorted, soaked and washed flatware.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Routinely removed trash and debris from restaurant.
  • Stocked and maintained cleanliness of stations.
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained high standards of cleanliness and sanitation.
Education
High School Diploma: 1992
President Sergio Osmena High School - Manila, Philippines
Junior Secretarial Undergraduate: Office Management, 1995
Saint Columban College - Olongapo, Philippines
Hobbies

Cooking-I like to create and cook both asian and western meals with particular focus on recipes from the Philippines.

Gardening- I am an accomplished gardener and used to grow an array of vegetables at home.

​​Household​​- I am very strongly inclined to order and cleanliness and maintain an extremely clean home and kitchen.​

Additional Information
Languages- I not only have a good command and understanding of the English language but also speak Tagalog fluently as well as Pangalatuk and Kapampangan.
This resume is created in 7 minutes.
Professional Summary

Motivated student pursuing undergraduate degree whilst possessing 3 years of previous Food Service/Customer Service experience. Employs exceptional organizational and processing skills. Proven history serving customers in a fast-paced environment, with a focus on customer relations and retention.

Work History
Crew Member 05/2019 to Current
Firehouse Subs – San Antonio, TX
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Emphasized customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Utilized various machinery and cutlery to prepare recipe ingredients both accurately and quickly
  • Managed and assisted with over 50 customer orders daily
  • Increased customer satisfaction rating by around 25% as evident by customer and managerial recognition
Texas Kitchen Service Member 03/2017 to 11/2018
Market Street – Lubbock, TX
  • Worked alongside various other departments to both maintain and maximize customer satisfaction
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Implemented time management skills in order to efficiently manage and complete weekly and daily tasks
  • Analyzed and developed strategies to deliver quality, hand-crafted products
  • Developed and maintained positive working relationships with both co-workers and customers to reach business goals
  • Service recognized and awarded by co-workers and upper management
Kitchen Expo Member 06/2016 to 08/2016
Alamo Drafthouse – San Antonio, TX
  • Handled product management between kitchen and support staff work areas
  • Managed and lead food runners and support staff, ensuring that said members were coming to work and performing their duties effectively and efficiently
  • Operated and maintained various machinery to ensure that food prep, food runner, and server performance were kept in tandem with each other
  • Maintained product safety standards at all times
Support Staff Member 06/2015 to 06/2016
Alamo Drafthouse – San Antonio, TX
  • Assisted co-workers in delivering products to customers in a quick and satisfactory manner
  • Trusted to help close down workplace to ensure smooth operation for first shift co-workers
  • Communicated with kitchen staff, server staff, and management in order to eliminate interruptions in workplace flow and maximize overall efficiency
  • Promptly and courteously handled guest concerns and complaints
  • Handled over 100 customer orders daily, with amounts doubled over movie debuts
  • Recognized and chosen for promotion within a year of employment
Skills
  • Customer Retention
  • Guest Relations
  • Team Player
  • Service Orientated
  • Time Management
  • Strong Communication Skills
  • Willing to Learn
  • Coordination w/ other Departments
Education
Bachelor of Science: Mathematics 2018 Texas Tech University - Lubbock, TX
  • Graduated with 2.94/3.10 GPA
  • Minored in Actuarial Science
Affiliations
  • Member of the largest student organization on campus, the Goin' Band from Raiderland Marching Band
  • Member of Kappa Kappa Psi, National Honorary Band Fraternity
  • Member of the National Honor Society
Accomplishments
  • Recipient of 2015 President's Award within the Goin' Band from Raiderland
  • Recipient of 2016 Paul T. Coe Outstanding Active Award within Kappa Kappa Psi National Honorary Fraternity
This resume is created in 7 minutes.
Work History
Voice Over Talent RGM (Previously known as ACTORS MANAGEMENT) – Leederville
Provided voice overs on radio and tv for:
  • City of Perth
  • Sci Tech
  • Adventure World
  • Landcorp
Kitchen Hand & Waiting Glen Forrest Gourmet – 2/7 Railway Parade, Glen Forrest
  • Waited tables, delivering orders to and from customers
  • Cleaned/maintained the kitchen and cafe area
  • Locked and secured the cafe at the completion of the day
02/2015 to 05/2015
Warehouse/Sales Rep/Purchasing Officer HOSECO – Midvale
  • Warehousing duties ie. stocking shelves and establishing product knowledge
  • Assembled various hoses and fitting for customers to suit their exact specifications using crimping and cutting machinery.
  • Worked in dispatch and arrivals wherein I worked with various couriers (TOLL IPEC, STARTRACK etc.) and processed goods received reports

Began informal training from HOSECO managers to perform most duties within the company such as:

  • Sales; processing purchase orders and quotes from clients using PRONTO software whilst keeping an online (and notebook) record of daily activities
  • Purchasing Officer; contacting suppliers, negotiating prices, terms of sale, service agreements and processing purchase orders for them
  • Customer Service; Retail dept assisting customers in person and via phone building customer relationships to promote HOSECO business growth
  • Interim delivery driver; whilst company was desperately short staffed I delivered supplies daily around various industrial complexes (ie BORAL BRICK, Wallis Drilling etc.)

In spite of limited and some inexperienced staff our team sales goals were above budget and we maintained a service level of 96% ​
10/2015 to 05/2017
Night Fill Team Member COLES – Innaloo
  • Part Time replenishing shelves 4 nights per week.
  • Unloading pallets and splitting goods into cages for team members
  • Compacting waste in the cardboard baler and separating recycling
Education
2014
High School Diploma:
Eastern Hills Senior High School - Keane Street East, Mount Helena WA 6082
  • Achieved ranks Lance Corporal and Corporal in the Australian Army Cadets
  • Awarded Australian Army Cadet of the year (2010 - 2011)
  • Year 8 certificate for high achievement in society & environment
  • Year 8 certificate of proficiency in junior division mathematics
  • Year 9 certificate of excellence for academic english
  • Year 9 arts award for commitment, passion and hard work in media production
  • Year 9 certificate of outstanding work in health
  • Year 10 certificate of achievement for top academic student in health education
  • Year 10 arts award for commitment, passion and hard work in media production and analysis
  • Certificate of appreciation for contribution in organising and running the "About Youth" health expo
  • Year 10 certificate of excellence for attaining the academic medal in english
  • Year 10 certificate of excellence for attaining the academic medal in society and environment
  • Medal and certificate of recognition for outstanding qualities of leadership and endeavour 
Certifications
  • Certificate II in Creative Industries (Media)
  • Certificate II in Business
  • Computer Literacy
  • Skilled using PRONTO software
Referrals
  • Linda MacKay: Eastern Hills Senior High School (English/form teacher) mobile: 089
  • Vivian Whyatt: Glen Forrest Gourmet (Business Owner) mobile: 094
  • Brian (COLES Manager) mobile: 073
Availability

Eager to work at any time of the day or night

  • Seeking full time employment
  • Part time
  • Casual
Skills
  • Fast learner
  • Professional and articulate demeanour
  • Works well under pressure
  • Extremely dependable
  • Flexible
  • Persuasive negotiator and resolution oriented
  • Polite and professional telephone etiquette
  • Positive attitude
  • Patient 
  • Well organised and disciplined
This resume is created in 7 minutes.
Career Overview
I have recently graduated a one year diploma in tourism and a certificate in Flight Attending at Toi Ohomai Institute of Technology. This comprehensive programme gave me the confidence to pursue my passion to become cabin crew for Mount Cook. I encountered a one day work experience at Tauranga Airport, this gave me the opportunity to interact with the customer service agents and the Air Nelson and Mount Cook cabin crew. I have customer service experience with relationship-building skills. I have an natural passion for people and I value the importance of top customer service delivery, I demonstrate this in my current role. I am team orientated, an able to also work productively while on my own. I have a warm friendly approach with a can do attitude. I would have extreme pride to hold a role with Mount Cook and I would work hard to contribute to the on going success. 
Key Skills
  • Can do attitude - I look at all situations with a positive light, this allows me to develop a sense of motivation by looking at every situation with a sense of enthusiasm. I demonstrate this in my current role in customer service by handling difficult situations well by providing alternatives and using assertiveness. 
  • Resillence - I demonstrate resillence skills in my current role. For example I was the only beauty advisor in the department and it became very busy. There was a line of customers waiting to be served on each till and the customers became frustrated as they were waiting to be served. I apologized to the customers while I served each customer as fast as possible while contacting my manager for a sales assistant to help. 
  • Friendly and Positive attitude - I am a friendly person always, this keeps my loyal customers coming back as they find it easy to build a rapport with me. I enjoy building relationships with new customers and loyal customers. Farmers has received numerous customer compliments about my friendly positive helpful attitude. 
  • Deadline driven - I am very deadline driven, I handled my deadlines for assignments well when I was studying. At Tepuke Country Lodge my role was deadline driven, all of my duties had to be done at a certain time. I found having deadlines gives you motivation. 
Employment & Volunteer work
03/2015 to Current
Beauty Advisor - Elizabeth Arden 2IC Farmers Trading Company － Tauranga, New Zealand
  • Maintaining customer relations to provide customer loyalty
  • Team work and attending to duties without being directed
  • Client makeovers 
  • Meeting targets
  • Providing product knowledge and recommendations  
05/2014 to 08/2014
Kitchen Hand Tepuke Country Lodge － Tauranga, New Zealand
  • Setting and Clearing tables 
  • Serving food and drinks 
  • Personal deliveries of food to the retires that ere unable to make it to dinner
  • Dishes and mopping
  • Interacting the elderly 
10/2017 to 10/2017
Work Experience TRG Airport － Tauranga
  • Assisted with boarding minors during the school holidays
  • Meeting and greeting passengers checking in with a smile & offering personal assistance
  • Interacting with Air New Zealand crew, cabin crew & passengers
02/2016 to 11/2016
Waitress (casual) Ocean Shores Village － Tauranga
  • Setting and clearing tables
  • Mingling with the elderly & enjoying listening to their stories
  • Being apart of an organised cheerful team
Education and Professional Training
2016
Diploma in Tousim level 5 (International Flight Attending) Toi Ohomai Institute Of Technology － Tauranga New Zealand
  • Principles of Tourism
  • Fundamentals of Marketing
  • Organisational Management 
  • Aviation Knowledge & Terminology 
  • Types of Safety & emergency procedures
2015
NCEA level 2 Mount Maunganui College － Tauranga New Zealand English, Maths, Science, Physical Education, Social Studies

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