• Performed repair of desktop, laptop, and point-of-sale computer equipment.
  
• Repaired and replaced kitchen display equipment, bump bars, receipt printers, cash drawers, back office servers, coupon computers, receipt printers, and cabling.
• Specialized in repair of NCR, IBM, and Squirrel point-of-sale terminals, Dell, HP, Sony, Lenovo and most other major brands of computers.
• Resolved computer software, printing, installation, word processing, email and operating systems issues.
• Prospected to obtain new accounts while maintaining relationships with existing accounts.
• Increased volume of business by following up on leads and networking.
• Built relationships with customers to increase likelihood of repeat business.
• Researched public perception of services and used information gathered to guide strategy development.
• Registered company domain, published and maintained website.
• Managed buying and selling of goods online via third-party sales venues such as eBay and Amazon.
• Prepared income statements and balance sheets and projected cash flow.
  
• Managed business finances, including paying vendors and suppliers for products and services rendered.
• Coded and entered invoices into the in-house accounting software.

• Perform sales of technology and electronic products, mobile phones, and accessories.
• Contribute to team success by exceeding team sales goals.
• Greet customers in a timely fashion, while quickly determining their needs.
• Answer product questions with up-to-date knowledge of sales and store promotions.
• Learn, reference and apply product knowledge information.
• Recommend merchandise to customers based on their needs and preferences.

• Contact other store locations to determine merchandise availability.
• Price merchandise, stock shelves and take inventory of supplies.
• Maintain knowledge of policies regarding payment and exchanges and security practices.
• Process cash and credit payments rapidly and accurately.
• Complete all point of sale opening and closing procedures, including counting the contents of the cash register.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Mentor new sales associate to contribute to the store's positive culture.
  

• Performed computer repair of point of sale computer equipment as a contractor.
• Received computer repair jobs on online portal and completed onsite.
  
• Resolved computer hardware and software, printing, installation, and operating systems issues on computer equipment.
• Resolved one technical support inquiries per year.
• Traveled up to 15 miles to meet customers on location to handle computer hardware issues.
• Repaired and replaced KDS monitor.

• Received computer repair jobs on online portal and completed onsite.
• Repaired and replaced hardware, including kiosk, desktop computer, CD drive, cash drawer, printer, wireless router, pin pad, card reader, and tablet.
• Resolved computer hardware and software, printing, installation, and operating systems issues on computer equipment.
• Resolved nineteen technical support inquiries per year.
• Set up and configured hardware and software on company equipment.
• Traveled up to fifty miles to meet customers on location to handle hardware and software issues.
  
• Ordered necessary supplies and parts to repair malfunctioning hardware.

• Received computer repair jobs on online portal and completed onsite.
• Repaired and replaced hardware, including kiosk, printer, bump bar, pin pad, card reader, and point of sale register.
• Resolved seventeen technical support inquiries in a one year and three month time period.
• Traveled up to sixty miles to meet customers on location to handle computer hardware issues.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Responded to all customer inquiries thoroughly and professionally.
• Learned, referenced and applied product knowledge information.
  
• Routinely answered customer questions regarding merchandise and pricing.
• Asked open-ended questions to assess customer needs.
• Answered customer questions about product availability.
• Recommended merchandise to customers based on their needs and preferences.
  
• Politely assisted customers via telephone.

• Performed computer repair of point of sale and server computer equipment as a contractor.
• Received computer repair jobs on online portal and completed onsite.
• Repaired and replaced hardware, including NCR and IBM POS terminals, Dell servers, motherboards, memory, hard drives, LCD displays, kitchen display systems, bump bars, receipt printers, and ethernet wall jacks.
• Resolved computer hardware and software, printing, installation, and operating systems issues on computer equipment.
• Serviced Panara, Applebee's, O'Charley's, Frisch's, and Denny's restaurants.
• Set up and configured hardware and software on company equipment.
• Imaged operating systems, upgraded firmware, traced and tested ethernet cabling.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Responsible for keeping an inventory and sending and receiving of computer equipment.
  
• Traveled up to sixty miles to meet customers on location to handle computer hardware issues.

• Performed repair of computer equipment as a contractor on a same day business schedule.
• Repaired and replaced computer hardware on HP desktops and laptops, including motherboards, memory, LCD displays, hard drives, and keyboards.
• Received computer repair jobs by telephone and online portal and completed onsite.
• Resolved [Number] technical support inquiries per [Time period].
• Traveled up to twenty-five miles to meet customers on location to handle hardware and software issues.

• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Responsible for sending and receiving of computer equipment.

• Performed sale of clothing and accessories.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Directed individuals to merchandise locations.
• Prepared merchandise for sales floor.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Processed cash and credit payments rapidly and accurately.

• Performed sales of automotive parts and accessories.
• Assisted with delivery of automotive parts to customers.
  
• Engaged with customers in a sincere and friendly manner.
• Responded to customer questions and requests in a prompt and efficient manner.
• Answered customer questions about product availability.
• Recommended merchandise to customers based on their needs and preferences.
• Stocked and replenished merchandise according to store merchandising layouts.
  
• Engaged with customers in a sincere and friendly manner.

• Performed repair of computer equipment on a temporary to hire basis.
• Repaired and replaced hardware, including motherboards, memory, hard drives and LCDs.
• Resolved computer hardware issues on computer equipment.
• Ordered necessary supplies and parts to repair malfunctioning hardware.

• Prepared food items for cooking on gas grill.
• Cooked and served food in accordance with planned menus, portions, temperature control procedures and facility policies.
  

• Stored food in designated containers and storage areas to prevent spoilage
• Monitored food preparation and serving techniques to ensure that proper procedures were followed.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
  
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

• Performed repair of computer systems on a next business day schedule.
• Received computer repair jobs by telephone and online portal and completed onsite.
• Repaired and replaced hardware, including motherboards, memory, video cards, power supplies, plastics, inverters, processors, LCD displays, hard drives, and keyboards.
• Serviced Dell, Sony, HP laptops and desktops.
• Regularly maintained Dell and IBM certifications.
• Collaborated with Help Desk to resolve repairs in a timely fashion.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Responsible for send and receiving of computer equipment.
• Traveled up to one hundred miles to meet customers on location to handle computer hardware and issues.
• Resolved 1,000 technical support inquiries per year.
  

• Performed computer repair responsibilities as a sub-contractor for Worldwide Tech Services on a next business day schedule.
• Received computer repair jobs by telephone and online portal and completed onsite.
• Repaired and replaced hardware, including motherboards, memory, video cards, power supplies, plastics, inverters, processors, LCD displays, hard drives, and keyboards.
• Serviced Dell laptops and desktops.
• Regularly maintained Dell and IBM certifications.
• Collaborated with Help Desk to resolve repairs in a timely fashion.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Responsible for send and receiving of computer equipment.
• Traveled up to one hundred miles to meet customers on location to handle computer hardware and issues.
• Resolved fifteen technical support inquiries per week.

• Performed refurbishment of HP laptop computers as a temp to hire employee.
  
• Repaired and replaced computer hardware, including, motherboards, memory, hard drives, LCD screens, processors, LCD covers, bezels, and plastics.
• Installed system software, including operating systems and diagnostics.
  
• Removed passwords and scanned Certificate of Authenticity labels and prepared computers for shipping.
• Resolved twelve technical support inquiries per day.

• Performed sales of musical instruments and accessories.
• Prepared musical instrument rental contracts.
• Greeted customers in a timely fashion, while quickly determining their needs.
  
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Responded to telephone and in-person requests for information.
• Conducted inventory and maintained merchandising displays.
  
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Collected and processed payments.

• Performed sales of computers, printers, networking, mobile phones, and accessories.
• Maintained sales quota, ranked #1 in store sales, received certificate of accomplishment for ranking #4 in region.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
  
• Responded to customer questions and requests in a prompt and efficient manner.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Recommended merchandise to customers based on their needs and preferences.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  
• Worked collaboratively in team environment.

• Performed sales of clothing and accessories.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Suggested accessories and complementary purchases.
• Prepared merchandise for sales floor.
  
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Priced merchandise, stocked shelves and conducted inventory.
• Accepted and processed returns.
• Processed cash and credit payments rapidly and accurately.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  

• Performed sales of computers, printers, cameras, stereos, and televisions.
• Responded to customer questions and requests in a prompt and efficient manner.
• Recommended merchandise to customers based on their needs and preferences.
• Followed latest market trends.
• Prioritized and accomplished wide range of tasks each shift.
• Worked collaboratively in team environment.
• Processed cash and credit payments rapidly and accurately.

• Performed turn key maintenance of rental property.
• Mowed commercial and residential lawns with lawn equipment.
• Trimmed sidewalks, driveways, and landscaping beds with lawn trimmer.
• Cleaned grass trimmings and debris from walkways and driveways with blower.

• Took food orders and relayed orders to kitchens or serving counters.
  
• Operated the drive-through window and sales register quickly and efficiently.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Spoke with patrons to ensure satisfaction with food and service.

• Took food orders and relayed orders to kitchens or serving counters.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
• Spoke with patrons to ensure satisfaction with food and service.
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
• Spoke with patrons to ensure satisfaction with food and service.
  

• Performed transport and loading of packages on airport ramp.
• Operated heavy machinery such as K-Loader and Tug transport vehicles.
  
• Organized package flow material flow and global order fulfillment.
  
• Redirected shipments en route in response to supervisor requests.
• Worked collaboratively in team environment.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Asked open-ended questions to assess customer needs.
• Routinely answered customer questions regarding merchandise, pricing, product availability, and shipment times.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.
• Stocked and replenished merchandise according to store merchandising layouts.
• Learned, referenced and applied product knowledge information.
• Recommended alternative items if product was out of stock.

• Processed photographs using photo development equipment.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Learned, referenced and applied product knowledge information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  
• Politely assisted customers in person and via telephone.
• Stocked and replenished merchandise according to store merchandising layouts.
• Processed cash and credit payments rapidly and accurately.

• Performed consultation of tennis academy membership.
• Conducted cleaning and upkeep of tennis court and fitness areas.
• Answered customer telephone calls promptly and in an appropriate manner.
• Managed customer service and administrative tasks quickly and efficiently.

• Proofread and edited word documents.
• Compiled back matter of publication, with 100% accuracy.
• Reviewed copy and made recommended changes using Chicago Manual of Style and in-house style guides for error-free documents.

• Checked in, checked out and renewed library materials.
• Performed stocking and categorization of periodicals and genealogy departments and assisted patrons with email sign ups and computer research.
• Received and processed new acquisitions.
  
• Located requested books on the shelves and in the library database.
• Scheduled and coordinated the use of library equipment.
  

•  Checked in, checked out and renewed library materials.

• Located requested books on the shelves and in the library database.
• Labeled and archived photographs.
  

• Routinely answered customer questions regarding merchandise and pricing.

• Greeted customers in a timely fashion, while quickly determining their needs.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Responded to telephone and in-person requests for information.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Processed cash and credit payments rapidly and accurately.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Compiled company contacts into database.
• Installed plumbing fixtures into new construction residential homes.
• Complied with all state plumbing codes throughout the duration of each project.

• Performed as a service writer for vehicles in the automotive service department.
• Conducted battery checks, sold tires, batteries, and auto accessories.

• Developed reputation as an efficient service provider with high levels of accuracy.
• Managed customer service and administrative tasks quickly and efficiently.
• Processed cash and credit payments rapidly and accurately.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  

• Performed remodeling and turn key maintenance of rental property.
• Conducted rental property inspections.
  
• Logged detailed and thorough records of maintenance performed.
• Served as first responder for maintenance issues.
• Repaired and replaced plumbing parts, including fixtures and drain lines.
• Maintained a sufficient number of units so that they were market-ready at all times.
• Communicated effectively with residents and on-site associates.
  

• Performed management of condominium community and turn key maintenance of rental property.
• Communicated effectively with owners, residents and on-site associates.
• Conducted rental property inspections and walkthroughs.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Discussed board meetings and evaluated financial statements.
  
• Maintained lawn and landscaping.
  
• Logged detailed and thorough records of maintenance performed.
• Maintained a sufficient number of units so that they were market-ready at all  times.

• Performed as a catering assistant, cashier, and food server.
• Collaborated on set up and service of catering events.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Selected food items from serving area and placed them in dishes, on serving trays, or in takeout bags. 
  
• Routinely supported other areas of the restaurant as requested, including food preparation, dishwashing, cleaning floors, and answering telephones.
• Spoke with patrons to ensure satisfaction with food and service.

• Prepared and assembled food items for local delivery.
  
• Delivered menu items to local patrons in quick and efficient manner.
• Took food orders and relayed orders to kitchens or serving counters.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
• Cleared and re-set tables at conclusion of each guest meal.
• Routinely supported other areas of the restaurant as requested, including food preparation dishwashing, cleaning, stocking, and answering telephones.
• Consistently offered professional, friendly and engaging service.

• Performed work as filling station attendant.
• Checked automotive fluids and cleaned windshields.
• Priced merchandise, stocked shelves and took inventory of supplies.

• Checked inventory levels of facility gasoline storage tanks.

• Received, processed payments, routinely made safe deposits.
  

• Performed work as filling station attendant.
• Checked automotive fluids and cleaned windshields.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Checked inventory levels of facility gasoline storage tanks.
• Received, processed payments, routinely made safe deposits.

• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
• Prepared checks itemizing total meal costs and sales taxes
• Spoke with patrons to ensure satisfaction with food and service.
  

• Performed consultation of compact disc musical titles.
• Assisted patrons with special orders, and compact disc exchange policies.
• Troubleshooted technical issues with compact disc players.
• Vacuumed flooring and maintained storefront upkeep and appearance.
  

• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
• Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags.
• Prepared checks itemizing total meal costs and sales taxes.
• Performed all transactions in a cordial, efficient and professional manner.
  

• Operated drive range tractor to retrieve golf balls.
• Washed golf balls in ball washer to remove dirt and debris.
• Moved tee line daily to promote proper grass growth.
• Spoke with patrons to ensure satisfaction with services.
  

• Displayed enthusiasm and knowledge about the restaurant's menu and products.
  
• Cleared and re-set tables at conclusion of each guest meal.
  
• Greeted each customer with friendly eye contact.
• Received, assembled, and delivered room service orders for hotel guests.
  
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.
• Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
• Cleaned and inspected galley equipment, kitchen appliances, and work areas.
• Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand.
  
• Mopped floors and cleaned walk-in refrigerators and storage areas.

• Assigned patrons to tables suitable for their needs and according to rotation.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
  
• Prepared pizza dough and cooked pizza and pastas in baking oven.
• Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
• Cleared and re-set tables at conclusion of each guest meal.
• Managed guest checks, collected cash and processed credit cards.
• Consistently offered professional, friendly and engaging service.

• Responsible for preparation, set-up, and service for buffet.
  

• Assisted diners with obtaining food from buffet table as needed.
• Stocked service stations with items such as ice, utensils, napkins, and straws.
  
• Cleared and re-set tables at conclusion of each guest meal.
• Checked temperatures of freezers and refrigerators to ensure proper functioning.
• Cleaned and inspected galley equipment, kitchen appliances, and work areas.
• Mopped floors and cleaned walk-in refrigerators and storage areas.
• Supported all kitchen operations when chef was absent.

• Mowed residential lawns with lawn equipment.
• Trimmed sidewalks, driveways, and landscaping beds with lawn trimmer.
• Cleaned grass trimmings and debris from walkways and driveways with blower.
  

• Guided vehicles onto car wash transport system.
• Dried vehicles, washed towels, and monitored cleaning supply levels.
• Spoke with patrons to ensure satisfaction with vehicle cleanliness.
  

• Served ice water, coffee, rolls, and butter to patrons.
• Cleared and re-set tables at conclusion of each guest meal.
• Assisted with preparation, set-up, and service for buffet.
• Placed food trays over food warmers for immediate service.
• Filled beverage and ice dispensers.
• Placed clean dishes, utensils, and cooking equipment in storage areas.
• Maintained kitchen work areas, equipment, and utensils in clean and orderly condition.
• Greeted each customer with friendly eye contact.

Assisted business owner in inventory of books.

Stacked books in boxes to prepare for distribution.

Organized and retrieved books for shipping to customers.

* Morning production crew in the Fresh Pasta and Salumi E Formaggi department

* Elevated sales to over $19,000 weekly by executing our recipes and customer service interaction

* Leader in handcrafting a dozen versions of pasta

* Provided the supply-and-demand for 4 restaurants (one three-star restaurant)

* Graduated at College of the Canyons in June 2018 with a 3.3 GPA while working part time

* Service Deli manager for night shifts

* OSAT (measure of customer service satisfaction) increased 3% from April 2017 to June 2017

* 1 100% mystery shopper review 

* Store performance rose from 4th to 2nd highest in its district in July 2017 (5 month span)

* Former member of the Ralph's Customer First committee assisting to analyze quarterly reviews and the brainstorming of new and more productive ideas for company growth

* Security team student providing transportation to students and professors on site 

* Reported all security incidents or suspicious activity 

* Inspected vehicles for proper parking permits 

* Received and processed cash and credit payments for in-store purchases
* Serviced 200+ guests on different stations daily with ensured accuracy 

* Increased store sales by 2.5% over the holiday period from Thanksgiving to Christmas 2015