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Professional Summary

Retail Sales Consultant now Assistant Store Manager with more than years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

  • Great organizational skills
  • Retail management
  • Cash handling
  • Exceptional customer service
  • Flexible schedule
  • Strong communication skills
Work History
September 2017-Current Assistant Store Manager | AT&T | Raleigh, NC
  • Coached the team on effective upselling and cross-selling methods.
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
August 2016-January 2018 Customer Service Specialist | Dick's Sporting Goods | Goldsboro, North Carolina
  • Helped drive sales goals and achieve monthly quotas.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
February 2017-September 2017 Shift Supervisor | The Vitamin Shoppe | Goldsboro, NC
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated coworkers and customers about new products.
2017 High School Diploma Wayne Community College, Goldsboro, NC
This resume is created in 7 minutes.
Talented Retail Specialist with a strong background in sales and customer service. Obtained outstanding leadership and organizational skills in the industry.
  • Quick learner
  • Results-oriented
  • Microsoft Office
  • Client-focused
  • File/records maintenance
  • Operations management
October 2017
June 2018
Connie Winter's Pet Resort Indiana, PA Kennel Assistant
  • Completed course in understanding animal behavior with high assessment scores
  • Implemented sigma six tactics to drastically improve the process that animals were checked in and out of the resort
  • Created a formula to expedite the process that condolence cards are sent to families
  • Provided onsite training to other employees on the proper handling of the animals
August 2018
Salúd Juicery Shadyside Pittsburgh, PA Shift Leader
  • Worked as a team member performing cashier duties, product assistance, cleaning, and food and drink preparation
  • Mentored team members on techniques necessary to complete job tasks
  • Complied with all company safety procedures, policies and regulations to promote a safe working environment
  • Opened and closed the store, which included counting cash drawers and making bank deposits
August 2015
August 2018
Bob's Pizza Indiana, PA Assistant Manager
  • Assisted in the hiring and training process for new staff members
  • Improved the efficiency with which food was prepared and distributed
  • Worked with staff to organize charitable donations
January 2014
July 2014
Panera Bread Arlington, VA Associate
  • Trained staff members in responsibilities for barista and cash register roles
  • Improved the process that inventory and upkeep of the store were organized through flow charts created to track items
  • Demonstrated strong communication skills coupled with great customer service  to improve the customer experience
Education and Training
Westmoreland County Community College Youngwood, PA, United States Associate of Arts: General Education
Indiana Area Senior High School Indiana, PA, United States High School Diploma
  • Member of Key Club
  • GIEP participant
  • Received college credits for AP classes
Activities and Honors
Fellow, Pennsylvania Democrats
Volunteer, Chevy Chase Community Center
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 Client professional with extensive understanding of core computer software applications, customer relations, and documentation. Looking to leverage extensive understanding of community health operations and to take on an educating and challenging new role. Exceptional ability to adjust and adapt easily to different methods of work and various challenges to insure goals are met and tasks are completed in a proficient manner. Helping to care for and educate others is a must, I am looking forward to learning proper technique and knowledge in the field.

  • Reporting skills
  • Punctuality
  • Making difficult tasks simple & quick
  • Quick adaptation
  • Strategic planning
  • Maintaining records
  • Effective communication
  • Organization
  • Patient interaction
  • Customer/client satisfaction
05/2015 to 02/2016
Sales Associate/Cashier Dollar General Fayetteville, NC

Assessed customer needs and responded to questions. Organized register supplies. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times, especially in tense situations. 

03/2016 to 08/2018
Shift Lead / Manager Dollar General Fayetteville, NC Took necessary steps to meet all customer needs and effectively resolve issues concerning merchandise, policies, and transactions. As well as setting new planograms, I quickly and accurately handled money both behind the counter and behind the desk for final depositing.Reorganized the sales floor to meet company demands and assisted to train staff to deliver outstanding customer service. Began as a part-time cashier and became a shift lead within the year.
08/2018 to Current
CRO - Event Assistant East Carolina University Greenville, NC

Assist reservations office with the setting of events in and outside of student center. Working and cooperating with my team and LOD to insure patrons of the CRO are taken care of and pleased with with event details.

Education and Training
Associate of Science: Biology Fayetteville Technical Community College Fayetteville, NC, United States

Associates of Science from Fayetteville Technical Community College.

FTCC Science Club Member
Bachelor of Science: Public Health East Carolina University Greenville, NC, United States

Attending East Carolina University  to graduate with Bachelors Degrees in Public Health Studies

  • Licensed AHA Basic Life Support (CPR and AED) Provider
Activities and Honors

  • FTCC Science Club
  • Tri Beta Biology Club
  • Pre-PA Club
  • Health4PINE
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Career Overview

I am KAZI ASHIQUL ISLAM. I have 6 years of experience in sales, customer service also have 3-years' experience in back-of-house, warehouse field. I am enthusiastic, energetic design student with an ambition to work as retail and office assistance while I complete my studies. I have developed excellent in Cashier, sales and customer service from my prior work experience. I have a friendly personality with an intuitive understanding of people which makes me a great team player. I bring a positive attitude, great communication skills and passion for my work.

  • Strong verbal and personal communication skills.
  • Decision making, critical thinking.
  • Self-motivated, initiative, maintains a high level of energy. 
  • Accuracy and Attention to details. 
  • Tolerant and flexible, adjusts to different situations. 
  • Organization and prioritization skills. 
  • Problem analysis, use of judgment and ability to solve problems efficient.
  • Bilingual- English/Bengali/hindi/urdhu (read, write and speak).
  • Committed to providing excellent customer service.
  • Ability to diplomatically solve customer problems.
  • Experience working with individuals from all socioeconomic groups.
  • Ability to work as a team player or individually.
  • Proficient with Microsoft Office—Word, Excel, PowerPoint, Outlook.
  • Data entry skills/Nu-point teller software experience/Strong typing skills (include words per minute).
  • Skilled at receiving and processing banking transactions.
  • Knowledge of proper cash handling procedures.
  • Balance allocation.
  • Cash drawer maintenance.
  • Knowledge of financial principles and practices.
  • Numeracy skills.
  • Loan processing.
Work Experience
Wireless Advocates July 2019 to Current Wireless Sales Associate
Fresno, CA
  • Acquired knowledge and understanding of multiple wireless companies and technologies.
  • Sales of phones and contracts for companies such as AT&T, Verizon, & T-Mobile
  • Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones.
  • Performed administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment.
  • Suggest complimentary products to protect investment.
  • Maintain work are and follow sales floor standards to enhance sales.
  • Offered technical support to customers.
  • Provided on the job training for new employees
Hewlett-Packard Company/MARKETSOURCE July 2017 to September 2019 HP Specialist
fresno, CA
  • Developed and directed online/Physical training for customers and employees
  • Maintaining Product knowledge and making sure all sales associate know how to use HP and of new technology entering at the market
  • Keeping product stocked and available on the sales floor
  • Help customer to choose right technology for their daily life
  • Organized event at school to show students about new HP technology and teach them how this can help you to develop your skill
  • Worked with users resolving software and hardware problems in proficient manners
  • Found origin of technical errors and realized quick solutions
  • Observed and regulated business applications through remote desktops
  • Visit retail store like Best buy and Costco to make sure all the HP product with right price tag with visible promotion Display
Macy's Men's & Young. May 2017 to September 2019 Sales Associate II
Fresno, CA
  • Greeting Customer
  • Assisting customers in making selections and finalizing sales
  • Adept at convincing new customers to sign up for the Macy's store credit card
  • Helping existing customer with payment and any question about their credit card
  • Call to credit card company behalf of customer
  • Ship out online or in store order
  • Complete daily fulfillment and warehouse goals
  • Find merchandise and stock them with tag in proper station
  • Handled incoming calls for a variety of sales customer service and returns issues for customers
  • Often made outbound calls to a select list of marketing clients prior to the holiday season
  • Responsible for creating and submitting daily log of products sold and products returned
  • End of the shift close register
Cell at October 2014 to March 2016 Sales Associate /customer Service
Fresno, CA
  • Learned about new Phones /Product that came into the store or in Market
  • Promote new item like phone plans
  • Complete Daily sales goal and task
  • Reach daily goal to make profitable sales
  • Provide excellence customer service
  • Accurately handle cash transactions
  • End of the shift providing sales report to manager
  • Sale Phone plan and promotion (Lycamobile,Simple Mobile)
  • Balancing of drawer and money drop
Education and Training
California State University, Fresno 2020 Bachelor of Science: COMPUTER SCIENCE & ENGINEERING Fresno, CA, United States