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Professional Summary

Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property, and promoting positive community relations.

Skills
  • Disciplined leader with the proven ability to remain calm in high stress situations
  • Excellent written and verbal communication skills
  • Demonstrates ability to use discretion wisely and make positive impressions within the community
  • Adept at guiding, influencing, and empowering other to maintain law and order
  • Capacity to assist diverse population with compassion, patience, and understanding
  • Skilled at resolving conflicts and diffusing hostility amidst diversity
Work History
Police Officer, 10/2017 to Current
Lehigh University Campus PoliceBethlehem, PA
  • Talks regularly with citizens to establish rapport and become a familiar presence in the area
  • Actively patrols assigned areas to prevent and detect crimes
  • Checks all vehicle equipment for proper functioning prior to use
  • Removes disabled vehicles and obstructions from roadways
  • Issues warnings and citations for traffic violations
Deputy Sheriff, 10/2016 to 07/2018
Lehigh County Sheriff's Office455 West Hamilton Street Allentown, PA 18101
  • Monitored building access and identified all officials and employees before authorizing their entrance
  • Maintained order and responded to emergencies
  • Provided security for the courtrooms, judges, and buildings
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment
  • Safely transported inmates to and from court
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
  • Verified warrants and conducted searches of inmates
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
Waitress, 07/2016 to 10/2017
Apollo Grill85 West Broad Street Bethlehem, PA 18018
  • Developed and maintained positive working relationships with others to reach business goals
  • Immediately reported accidents, injuries or unsafe work conditions to manager
  • Guided guests through the menu while demonstrating thorough knowledge of the food, beverages and ingredients
  • Skillfully promoted items on beverage lists and restaurant specials
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Restaurant Manager, 07/2008 to 07/2016
The Widow's Tavern and Grille200 MainStreet Stockertown, PA 18083
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality
Bartender/Waitress, 01/2004 to 06/2008
Stahley's Bar & Restaurant1826 Hanover Avenue Allentown, PA 18109
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections
  • Routinely checked identification of patrons purchasing alcoholic beverages
  • Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
  • Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws
Busser/Food Runner, 01/2001 to 12/2004
1818 Tavern2501 Seip Avenue Easton, PA 18045
  • Apportioned and served food to restaurant employees and patrons
  • Assisted co-workers
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Answered telephone calls and responded to inquiries
  • Accepted payment from customers and made change as necessary.
Education
Transfer of 97 Credits To DeSales University: General Studies Northampton Community College - 3835 Green Pond Road Bethlehem, PA 18020
Bachelor of Science: Business DeSales University - Center Valley, PA
ACT 120 Certification: 2010
Allentown Police Academy - 2110 Park Drive Allentown, PA 18103

Accomplishments
  • Most Coach-able Senior Athlete Award
  • Completion of Act 120
  • Completion of Act 2 Certification
  • Completion of R.A.D Instructor Certification
  • Completion of SFST Certification
  • Completion of IPMBA Certification

This resume is created in 7 minutes.
Summary
Energetic Facilities Operations Administrative Assistant and Coordinator with exceptional written and verbal communication skills. Resourceful and accomplished collaborative team player with strong decision-making and time management abilities. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Offering experience in both corporate and non-profit office environments. Seeking a role of increased responsibility and authority.
Skills
Administrative Assistant
  • Scheduling
  • Security
  • Customer Service
  • Management
  • Coordinator

Administrative Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PP
  • Google Doc
  • Fluent in Spanish
Experience
Restaurant Manager 04/2019 to Current Greene Hook Kitchen Jersey City, NJ
  • Supervised a 15-person staff daily, in a fast-paced, high-volume environment.
  • Worked closely with Beverage Director to assess inventory and purchase discounted bulk items
  • Keep restaurant, bar and work areas clean and sanitary, in compliance with standard and local, state and federal laws
  • Ensured exceptional dining experience for patrons
  • Resolved issues for guests and employees in a timely & fair manner
  • Handled cash drops from servers and bartenders
  • Performed all opening and closing duties
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Facilities Coordinator Concierge 09/2014 to 04/2019 Planned Parenthood Federation Of America New York, N.Y

• Monitor NY PPFA office space during the day

• Provide primary support for the telephone switchboard console and routing of calls to appropriate people or location(s) with the national office

• Greet and announce affiliate visitors, job applicants, vendors, board members and other PPFA employees

• Assist with creating access cards and monitor associated system

• Prepare incident/ accident reports and contact appropriate law enforcement and/ or desk security as required

• Schedule and maintain master calendar for conference center

• Assist staff with the facilitation of meetings, conferences, rapid response meetings and special events

• Assist with sorting and scanning of incoming/outgoing mail and log deliveries when necessary

• Monitor radio communications and assist as needed

• Assist in scheduling security for PPFA senior management

• Develop mental inventory and awareness of building tenants

• Support office safety plan, building evacuation plan, fire evacuation processes; maintain local law enforcement contacts

• Support ad hoc requests for administrative support from office

• Serve as Administrative Coordinator

• Serve as backup for AV Coordinator

• Other duties as required by Manager

Certifications/Licenses

CPR, AED, First Aid Certification

May 2018 to May 2020

FEMA Incident Command System ICS-100 Certification

February 2015 to Present

FEMA Active Shooter Security Training Certification

September 2014 to Present

Ergonomic Certification

March 2017 to Present

Education and Training
GED 1999 High School For The Humanities New York, N.Y

This resume is created in 7 minutes.
Summary
A results-oriented leader who aspires to maximize restaurant sales and guest satisfaction through focused goal-setting, teamwork, and gracious hospitality. Energetic and decisive leader with effective communication and interpersonal skills; uses initiative to develop efficient solutions to problems with daily and long-term goals in mind
Experience
Darden - Seasons 52 January 2018 to Current Service Manager
Buckhead, GA
DARDEN - SEASONS 52 November 2015 to January 2018 Beverage Manager
Dunwoody, GA
  • Optimize profits by controlling food, beverage and labor costs on a daily basis
  • Regularly plan and conduct wine tasting and pairing meetings for staff Manage and oversee beverage inventory and ordering systems
  • Analyze P&L statements and labor matrices to establish restaurant goals and expectation
HILTON WORLDWIDE June 2014 to November 2015 Outlet Manager - Trader Vic's
Atlanta, GA
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections
  • Spearheaded monthly P&L/budget analysis to assess and rectify cost control opportunities
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
ANDREWS ENTERTAINMENT DISTRICT April 2012 to June 2014 Restaurant Manager
Atlanta, GA
  •  Manage beverage cost by conducting weekly inventory counts, bar audits, and pour tests for staff
  • Built sales forecasts to reflect desired productivity targets based on P&Ls
  • Responsible for budget preparation and continuous P&L analysis to ensure departmental maturation
PHOBIO NORTH AMERICA March 2010 to April 2012 Account Executive
Atlanta, GA
  • Visited global partners to ensure relationship maturation and success
  • Lowered overall percentage of opportunity adjustments by 6% for 2012
  • Managed and distributed reporting for most profitable US account

This resume is created in 7 minutes.
Professional Summary

Masters Degree in International Hotel Management and Certified Sommelier. An energetic and resourceful professional with operation management experience and exceptional people skills. Versed in multi-task oriented, client-focused and an attention to details professional with 10 years in the 5-star hotels.

Skills
  • Customer Service Focus
  • Dedicated Team Player
  • Digital Marketing & Strategy
  • Strong Leadership & Interpersonal Skills
  • Employee Training
  • Event Planning
  • MS Office/Mac OS
  • POS system:Micros, Infrasys, TMS
Work Experience
Assistant Restaurant Manager
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Four Seasons Place/ Mar 2018 to May 2018
  • Assisted Outlet Manager with pre-opening projects
  • Developed short and long term outlet promotions
  • Finalized restaurant concepts & equipment
Assistant Manager (in charge) of casual dining
Singapore Barnacles / Casserole Restaurant of 200 seats
Shangri-La Rasa Sentosa/ May 2011 to Mar 2013
  • Assisted Restaurant Manager, supervised restaurant operations including when absent. 
  • Coordinated, planned and managed 5-10 events monthly. 
  • Managed 10-15 full-time employees and drove to achieved or exceed budgeted revenue. 
  • Trained new and existing employees accordingly on service standards, safety procedures and food safety.
  • Mentored 2-3 senior employees for succession plans.
  • Scheduled and approved employee time off and handled employee concerns.
  • Efficiently resolved guest problems or concerns to their satisfaction.
  • Continually and consistently took guests feedback for service quality improvement.
Service Leader of casual dining restaurant
Singapore, (Barnacles Restaurant)
Shangri-La Rasa Sentosa/ Feb 2011 to Apr 2011 Job summary same as Captain.
Captain of fine dining restaurant
Kuala Lumpur, Lafite Restaurant of 90 seats
Shangri-La Hotel/ Jul 2009 to Feb 2011
  • ​Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of bar, wine cellars and front of the house.
  • Optimized profits through wine and beverage sales.
  • Minimized wine spillage and loss of operating equipment.
  • Performed wine, beverage and operating equipment inventory.
  • Supervised restaurant and managed opening and closing shifts.
  • Led 10-15 employees and ensured team grooming and service standards were met.
(Senior) Hostess of fine dining restaurant
Kuala Lumpur, Lafite Restaurant
Shangri-La Hotel/ Oct 2007 to Jun 2009
  • Managed guest emails and inquiries promptly.
  • Worked closely with Chef to developed a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items and for Events menus.
  • Responsible for preparing Events menus and floor plans.
  • Implemented systematic table management.
  • Increased and regularly updated customer database weekly.
Hostess of Japanese restaurant
Kuala Lumpur, Zipangu Restaurant of 250 seats
Shangri-La Hotel/ Oct 2003 to Aug 2007
Started as waitress in January 2003, and promoted in the same year. Tasks are similar with Lafite hostess without menu planning. 
Educational Background
Master of Arts: Double Degree in International Business and Tourism Management University of Derby & Cesar Ritz United Kingdom / Switzerland Sept 2016- Oct 2017
Bachelor of Arts Les Roches Bluche, Switzerland - Global Hospitality Education Bluches, VS, Switzerland Jan 2016 (6month)
Japanese Language Nichibei Kaiwa Gakuin & Shinjuku Japanese school Tokyo, Japan, Completed immediate level Japanese (N3-N2) (July 2013- Dec 2015)
Languages
Malay: Native
English: Fluent
Japanese: Limited professional

Certifications and Honors
  • Certified Sommelier Level 1 & 2 (Court Master of Sommeliers) 
  • Advanced Beverage Course (ABSS)
  • Eta Sigma Delta (Masters)