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Cross-trained and provided back-up for other customer service representatives when needed.
Conducted price checks for cashiers and service clerks.
Serving shoppers in a prompt, courteous and friendly manner.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Delegated tasks to team members to optimize productivity.
Interviewed, hired and trained new quality customer service representatives for two companies. Successfully managed the activities of team members for both entities. Effectively communicate with team members to maintain defined expectations.
Provided a high level of product and leadership support to representatives and clients.
Promptly resolved customer questions, issues and complaints.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Maintained up-to-date knowledge of customers job's, Successfully interacted with customers and vendors to expedite orders. Developed rapport with the customer base by handling challenging issues with professionalism. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Order entry, Invoicing, Coordinated with vendors and customers.
Worked as a team member
Managed quality communication, customer support and product representation for each client.Executed outbound & inbound calls to existing customer base.
Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately. Effectively communicate with team members to maintain clearly defined expectations. Resolved customer questions, issues, and complaints promptly.
Developed rapport with customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel.