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Skillful Sommelier resume

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Professional Summary

Nearly 13 years of professional hospitality experience, exemplifying leadership qualities and professionalism, backed by a consistent record of accomplishment. Over 3.5 years of management experience, including managing a 100k inventory and increasing sales in all categories by just under 45% during tenure. In addition, over the course of 4 years, responsibilities included overseeing the hiring, training, and supervision of over 40 employees at any given time.

Skills

Developed efficient inventory practices and reduced perishable waste to 2%
Excellent in customer service and client relationships
Building customer relations and creating repeat clientele.
Strong time management skills
Excel in creating purchase orders and ordering
Employee relations

Proper hiring, training, and oversight of over 40 employees at any one time
Extensive sales experience
Budgeting and forecasting
Cost reduction strategies
Proficient in Microsoft Office

Languages

Fluent in English, Spanish, and non-native French

Work History

BLT Steak Assistant General Manager and Sommelier | Charlotte, NC | August 2013 - Current

Carefully developed a lucrative annual food and beverage marketing plan and strict annual budget of ~1 million dollars to maximize profits.
Correctly calculated inventory on perishable and non-perishable items, and ordered appropriate supplies reducing overall waste to less than 2%.
Actively developed ongoing customer service programs to build sales and rapport in the community.
Successfully interacted with external vendors to obtain the best value of quality products
Quickly identified conflicts and skillfully resolved incidents to the satisfaction of involved parties
Carefully interviewed, selected, trained and supervised a staff of over 40 individuals at any one time
Interacted positively with customers while promoting our facilities and services.

BLT Steak Captain and Server | Charlotte, NC | October 2010 - August 2013

Sold, helped maintain, and had extensive knowledge over a $100k wine inventory.
Supervised the coordination of up to 12 servers in a restaurant with a capacity of over 130 guests.
Displayed exceptional knowledge of the menu and ingredients.
Provided fine dining level service and guest interaction which resulted in many regulars and call parties.

Noble's Server | Charlotte, NC | October 2004 - August 2010

Maintained strict service standards set by its regionally acclaimed, chef driven restaurant.
Gained extensive knowledge of new and old world wines, and all necessary steps of exemplary service.
Strived to and succeeded in exceeding Noble's benchmark of a per person check average of $75.

Education

Associate of Arts International Business University of Michigan Ann Arbor, MI | 2005

High School Diploma South Mecklenburg H.S. Charlotte, NC | 2003

Maintained 4.2 GPA
Took extensive A.P. courses throughout

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Job-winning Sommelier resume

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Executive Profile

More than 20 years of management experience.
Exemplify leadership qualities and professionalism.
Extensive background in customer-oriented services, operations and business development, sales, marketing, promotions, forecast/ budget and cost control.
Excellent communication skills; maintain positive relations with staff and customers in a high-volume, fast-paced environment.
Proven ability to handle difficult situations.
Forecasting and budgeting.
Proficient with Microsoft Office.
Worked with specialized systems - P.O.S, V1POS/PMS, Kronos Time and Attendance, AS400, Micros Symphony, SFAWeb, Marsha, One Yield, Opera and EGS Control.

Skill Highlights

Leadership/communication skills
Project management
Small business development
Product development
Business operations organization
Client account management
Human resources

Fire and Rescue -CPR, First Aid/ AED
Fire Prevention
Emergency Crisis management
Negotiations expert
Self-motivated
Customer-oriented
Market research and analysis

Professional Experience

Assistant GM/ Director of Operations Feb 2015 to Current
Delta Royal Canadian Lodge / Charlton Resorts - Banff, Alberta

Assistant GM/ Director of Operations Assisted in the merging of Delta into the Marriott Brand
Effectively manages two hotel properties
Operated 8 staff accommodation buildings
Developed new sales strategies with the D.O.S.
Opened a new food and beverage outlet, Charlie's
Forecasting and budgeting
Developed standardized training for all departments
Capital projects, on budget - on time
Work closely with and led the front desk, conference managers, F&B, housekeeping, maintenance and sales team.
Implemented a daily stand up meeting for effective departmental communications
Work with multiple tour agencies
Meet with Groups and CSM/Sales daily
Handled Guest Complaints and Social Media
Developed new sales packages and strategies
Developed training for managers and supervisors.
Developed safe work practices
POS/PMS migration, new Opera and Micros Symphony
Daily property walks with maintenance

Property Manager Jun 2003 to Oct 2006
Grey Squire Condos - Banff, Alberta

Maintain grounds and common space
Preformed minor electrical, paint, plumbing and general repairs
Collected and managed condo fees
Developed and ran capital project
Generated monthly reports for Board
Coordinated trades

Fire Fighter Jan 2003 to Current
Banff Fire and Rescue - Banff, Alberta

Highway rescue
Structure protection
Public and community events
Medical co-response
Rescue

Assitant Director of Food and Beverage/ Program Support Sep 2002 to Feb 2015
Banff Centre for Continuing Education and Confrences - Banff, Alberta

Assisted in implementing a $150 million conference upgrade, including new state of the art banquet/meeting rooms, al a cart, marche, delis, bars and programming areas
Forecasting and budgeting
Wine tasting programs
Day to day operations
Work closely with front desk, conference managers and sales team in a 400 room hotel with over 75000 square feet of indoor conference space and 75000 square feet outdoor conference space
Work closely with Executive Chef and culinary team
Met with Groups and CSM/Sales daily
Worked in an Unionized Environment CUPE/ Negotiations
Developed training for managers and supervisors
Developed safe work practices
POS/PMS migration
Managed at team of 70 people

Beverage and Banquet Manager/ Sommelier Jan 1997 to Sep 2002
Banff Centre for Continuing Education and Conferences - Banff, Alberta

Designed and managed all cocktail menus
Developed daily features and specials
Managed 5 outlets and banquets
Order/inventory control of stock $140 000 Schedule/Budget
Developed and ran staff training and customer serve courses Banff Centre for Continuing Education and Conferences.

Education

Sommelier 2006 Sait - Calgary, Alberta

Recreation and Facility Management 1996 Loyalist Collage - Belleville, ON

Certifications

CPR/ First Aid / AED Current/Up-to-date
Mental Health First Aid
Human Resources Courses
Leadership/Management Courses
ASIP/Pro Serve Instructor
Pro Serve / Smart serve Food
Safe Hazmat Operations Certificate
Hazmat Transportation Certificate
Confined Space Rescue Certificate
WIMIS
Trans Care Level 1 & 2
Stop The Bad Fire Training
Hockey Coach Level 1,2
Air Break License "Q"

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