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Professional Summary
Seven years' experience in customer service with two employee-of-the-month awards from customer service skills and work ethic. Extensive knowledge in receiving product loads, organizing inventory, and stocking by First-In-First-Out standard. Five years' experience using a cash register and auditing transactions.
Skills
Work History
Designs by Rachel Beth Personal Assistant | Boise, ID | December 2017 - Current
  • Collaborated with the owner to implement artistic vision.
  • Managed social media accounts, providing customer service and marketing for the business.
  • Analyzed sales data to predict future sales and control inventory.
  • Assembled, packaged, and shipped product to 100 customers weekly.
Old Chicago Pizza and Taproom Bartender/ Waitstaff | Boise, ID | May 2015 - December 2017
  • Maintain high cleanliness and safety standards for monthly audit by EverClean.
  • Comprehensive knowledge in natural food products sold.
  • Slice meat and prepare sandwiches for customers of all different dietary needs.
Whole Foods Market Prepared Foods Team Member | Boise, ID | April 2015 - September 2015
  • Maintain high cleanliness and safety standards for monthly audit by EverClean.
  • Comprehensive knowledge in natural food products sold.
  • Slice meat and prepare sandwiches for customers of all different dietary needs.
Fred Meyer Deli Clerk/ Barista | Boise, ID | October 2013 - April 2015
  • Established and maintained relationships with customers in order to create a neighborly environment.
  • Received, inventoried, and organized weekly product load.
  • Placed weekly product supply order.
  • Maintained clean and safe work environment.
Dave and Buster's Server | Boise, ID | September 2013 - April 2014
  • Monitored food distribution, ensuring that meals were delivered to the correct guests and that guidelines, such as those for special diets, were followed.
  • Took food orders and relayed orders to kitchen so they could be filled.
  • Totaled checks, presented them to customers, and accepted payment for services.
Mountain Home Inn Boise, ID | January 2013 - August 2013
  • Greeted, registered, and assigned rooms to 10-15 guests a night.
  • Made and confirmed reservations using NiteVision.
  • Conducted nightly audits and inventory.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, or entertainment.
Taco Johns Team Member | Mountain Home, ID | August 2010 - August 2012
  • Helped customers by taking and making orders, handling praises and complaints, and ensuring overall customer satisfaction.
  • Collected and handled cash and debit cards.
  • Maintained a safe and clean work space by following both safety and cleaning procedures.
  • Kept labor costs down by tracking sales and excusing employees when necessary.
  • Twice awarded Employee of the Month for customer service skills.
Education
College of Business and Economics BOISE STATE UNIVERSITY Boise, ID | December 2019
Associates of Business COLLEGE OF WESTERN IDAHO Nampa, ID | December 2016
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Professional Summary

A seasoned Administrative Assistant looking to use her exceptional customer service skills in a full-time retail position.

Skills
  • Adapt to diverse groups
  • Exceptional customer service
  • Advanced clerical knowledge
  • Payroll administration experience
  • MS Office proficient
  • Strong work ethic
  • Inventory management
  • Strong communication skills


Work History
Administrative Assistant to the President , 06/2006 to Current
Target Title Agency, Inc. Monroe, NJ
  • Order and distribute office supplies while adhering to a fixed office budget.
  • Answer and manage incoming and outgoing calls while recording accurate messages.
  • Open and properly distribute incoming mail.
  • Reconcile vendor statements and handle payment complaints or discrepancies.
  • Supervise invoice processing, purchase orders and payment transactions.
  • Assist in compiling and preparing closing packages.
  • Maintain filing and retrieval systems.
  • Manage payroll for organization.
Front End Assistant- seasonal, 11/2016 to 01/2017
Costco Marlboro, NJ
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged and boxed sold merchandise per customer's request.
Waitstaff, 07/2017 to Current
Monroe Village Monroe Township, NJ
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Set dining tables according to type of event and service standards.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Inventoried and restocked items throughout day.
Education
High School Diploma: 2006
Monroe Township High School - Monroe, NJ
Certifications

Notary Public

Licensed Title Agent

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Professional Summary
Motivated individual offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Skills
  • Special event catering professional
  • Experience with catering and events
  • Creative problem solver
  • Exceptional communication skills
  • Excellent work ethic
  • Team building expertise
  • Goal-oriented
  • Positive and friendly
  • Customer service
Languages
Fluent in Spanish
Work History
November 2016 Waitstaff | Andre's Banquets & Catering | St. Louis, MO

  • Managed food delivery for 200+ guests for special events
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Cleared and re-set tables at conclusion of each guest meal
  • Provided excellent customer service
April 2017 Culinary​ ​Aid | Nazareth Living Center | St. Louis, MO
  • Welcomed customers into the store and helped them locate items.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
July 2017 Volunteer​ ​Experience | Turkey Hill Ranch Bible Camp | Vienna, MO
  • Cooked and provided meals for 250 staffers and campers
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Greeted each customer with friendly eye contact
  • Provided excellent customer service
  • Answered telephone calls and responded to inquiries.
Education
2018 High School Diploma: Share Homelink, St. Louis, MO
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Professional Summary
Objective: To acquire a challenging position that will allow me to further develop my professional skills and utilize my bi-lingual communication skills
Skills
Word and Excel
  • Cash handling
Work History
Server, 02/2012 to Current
Noras - Jackson, WY
  • Provided excellent customer service in a local restaurant for hundreds of patrons nightly.
  • Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks.
Wyoming, 07/2010 to 02/2012
Cadillac Jackson
  • Cash handling and serving of high volumes of patrons.
  • Presents the menu to customers, answers queries about it, and makes suggestions if necessary.
WY Server, 06/2010 to 03/2012
Alpenhoff- Jackson
  • Provided service to customers from around the world.
  • Took orders, provided efficient services in a fast paced environment.
Cashier, 01/2010 to 06/2010
K-Mart - Jackson, VVY
  • Operate cash register, handle debit/credit card transactions.
  • Provide friendly, efficient customer service and trouble shooting.
  • Responsible for upselling customers on extending warranty and Smart Plan services.
Cashier/Waitstaff, 09/2006 to 11/2009
Jedediah's House of Sourdough Jackson
  • Handled cash and debit/credit card transactions, balanced deposits and daily receipts.
  • Demonstrated excellent customer service and positive interaction.
  • Performed opening and closing duties.
Jackson, VVY Teacher Aide, 10/2006 to 02/2007
The Learning Center
  • Provided childcare to infants and toddlers, effectively assessed and met daily children's needs.
  • Ensured safe and healthy environment for children and staff, complied with regulatory codes.
  • Performed general cleaning duties for classroom, organized and maintained tidy workplace.
  • Assisted lead teacher with educational curriculum, created activities and projects for children.
Waitstaff Supervisor, 02/2003 to 08/2006
Village Inn Restaurant Jackson
  • Managed waitstaff work schedule and timecard accuracy.
  • Maintained inventory and supplies for employees.
  • Handled cash and debit/credit card transactions accurately.
  • Provided friendly and efficient customer service daily.
Waitress/ Server, 08/2004 to 03/2005
Dr. Tom Pockat Jackson
  • Provided oral and written translation services for Spanish speaking patients.
  • Coordinated appointments, entered patient data and managed medical records.
  • Ensured efficient medical service, performed follow-up calls for patient wellness and satisfaction.
Education
GED: Current
CLIMB Wyoming - Jackson
  • Student government representative
  • Continuing education in Interpreter 
Languages
Strong communication skills, bi-lingual in Spanish and English
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Summary
Organized and detail-oriented with 4 years of cash handling and customer service experience. Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Skills
  • Exceptional customer service
  • Flexible
  • Organized
  • Strong work ethic
  • Highly responsible and reliable
  • Works well under pressure
  • Exceptional interpersonal skills
  • Team player
Experience
Waitstaff 12/2016 to Current Olive Garden Lakewood/Bozeman, CO/MT Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained a professional tone of voice and words at all times, including during peak rush hours. Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Server/Waitress 09/2015 to 12/2016 Tuscany Tavern Evergreen, CO Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Managed closing duties, including restocking items and reconciliation of the cash drawer. Correctly calculated charges, issued bills and collected payments. Completed opening and closing checklists according to set standards.
Server/Waitress 08/2014 to 09/2015 Brook Forest Inn Evergreen, CO Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to 3 staff members.
File Room Clerk, Accounts Payable Clerk 01/2008 to 08/2014 Hensley Battery Denver, Colorado Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Actress/Floor Manager 10/2006 to 10/2013 Scream Works Entertainment Denver, CO Worked as a "scare-person" for the 13th Floor's Haunted House in 2006-2013, with proceeds benefiting Don't Be A Monster, an anti-bullying campaign. Managed the day-to-day tactical and long-term strategic activities within the business. Collaborated with cast members to execute seamless performances. Conducted cost, schedule, contract performance, variance and risk analysis. Recruited and hired new staff each season. Managed team of 30-60 of professionals. Served as mentor to junior team members.
Education and Training
High School Diploma 2008 Evergreen High School Evergreen, CO, United States 3.7 GPA
Associate of Arts: Art History 2015 Red Rocks Community College Lakewood, CO, United States Received a Business Certification with coursework in Accounting, Introduction to Business, and Business Communication. 
Bachelor of Arts: Museum Art History University of Colorado Denver, CO, United States Minor in Business
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Professional Summary

I am highly effective at anticipating and accommodating customer needs.

I am friendly, punctual and an enthusiastic team player. I am focused and successful by multi-tasking and delivering prompt and friendly service to all customers.

I maintain a positive attitude and a great sense of humor during peak hours.

I enjoy working outdoors and can adapt to any type of weather conditions.

I have mechanical aptitude and can follow instructions without supervision.

I bring a strong work ethic, interpersonal skills, and customer service expertise.

I have a passion for all things aviation and possess a strong desire to work in aviation as a career.
Skills
  • Strong desire to work on, in, or around any and all types of aircraft. 
  • Committed team player
  • Courteous, professional demeanor
  • Lifts and carries up to 75 lbs
  • Thrives in fast-paced environment
  • Quick problem solver
  • Organized, efficient, reliable
  • Mechanical aptitude
  • Follows procedures
  • Able to learn quickly
  • Multitasking skills
  • Excellent written and oral communication skills
  • Flexibility to travel if needed
  • Active listening skills
Work History
Line Service Technician, 05/2015 to Current
Million-Air St. Louis 549 Bell Ave. Chesterfield, MO.
  • Consistently providing professional, friendly and engaging service for passengers and flight crew.
  • Preparing the passenger lobby and pilot lounge for morning departures and arrivals by providing fresh coffee for passengers and pilots.
  • Maintain cleanliness of the facility using industrial cleaning chemicals and equipment.
  • Perform security checks throughout the facility at night.
  • General cleaning of aircraft interiors and exteriors for customers based at Million-Air St. Louis.
  • Operating lavatory cart when cleaning aircraft for customers based at Million-Air St. Louis and per request on transient aircraft.
  • Marshaling aircraft for departures and arrivals with safety as the number one priority.
  • Towing aircraft from hangars to the ramp for departure. Occasionally parking aircraft in hangars or on outdoor parking ramp.
  • Wing-walking aircraft in and out of hangars to ensure safe movement of the aircraft
  • Fueling of aircraft using mobile fuel trucks that use single-point and over-wing fueling methods.
  • Performing and recording quality assurance measures for aircraft fuel.
  • Inform pilots of potentially hazardous conditions with the aircraft, fuel, or ramp area.
  • Operating electric and diesel powered Ground Power Units used by aircraft during engine start-up or staging.
  • Handling, loading, and unloading passenger baggage and/or cargo.
  • Provide shuttle service for passengers and flight crew when necessary.
  • Communicating needs of passengers and pilots to other line service technicians, customer service representatives, and management.
  • Actively participating in any ongoing safety training that was offered.

    Server / Waiter, 11/2013 to 05/2015
    Ruby Tueday 6565 N. Illinois St. Fairview Heights, IL. 62208

       

    • Consistently provided professional, friendly and engaging service.
    • Skillfully promoted items on beverage lists and restaurant specials.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Displayed enthusiasm and knowledge about the restaurant's menu and products.
    • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
    • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
    • Quickly recorded transactions in MICROS system to deliver prompt service.
    • Routinely cleaned work areas, glassware and silverware throughout each shift.
    • Immediately reported accidents, injuries or unsafe work conditions to manager.
    • Developed and maintained positive working relationships with others to reach business goals.
    • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
    • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
    • Assisted co-workers whenever possible.
    • Maintained complete knowledge of restaurant menu, including daily specials.
    • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
    • Routinely removed trash and debris from restaurant.
    • Folded napkins throughout the day to maintain an adequate supply.

    Lawn Equipment Operator, 04/2013 to 11/2013
    Ground Control Lawn Services 711 Emma St. Belleville, IL 62221
    • Inspected facility and grounds and picked up any trash.
    • Properly labeled and diluted all chemical solutions.
    • Applied chemicals and fertilizers to lawns while following all safety protocols.
    • Kept efficient time and material records.
    • Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
    • Recorded accurate daily vehicle mileage logs.
    • Skillfully mowed residential lawns operating a Zero-turn lawn mower and gas operated trimmer.
    • Thoroughly  cleaned the property of all debris using shoulder-mounted gas operated leaf blowers, rakes, and brooms.
    Fine Dinning Waitstaff, 09/2012 to 03/2013
    Cupids Steakhouse 5225 N. Illinois St. Fairview Heights, IL. 62208
    • Set dining tables according to type of event and service standards.
    • Routinely cleaned work areas, glassware and silverware throughout each shift.
    • Developed and maintained positive working relationships with others to reach business goals.
    • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Precisely described menu items and special offerings and appropriately identified wine pairings.
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
    • Received frequent customer compliments for going above and beyond normal duties.
    • Delivered quality service by providing a warm and welcoming environment.
    • Assisted co-workers whenever possible.
    • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
    • Effectively listened to, understood and clarified guest concerns and issues.
    • Maintained complete knowledge of restaurant menu, including daily specials.
    • Upheld highest standard for cleanliness of glass and silverware.
    • Sorted, soaked and washed flatware.
    • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
    • Served beverages, breads and butter and replenished items as necessary.
    • Folded napkins throughout the day to maintain an adequate supply.
    • Routinely carried large loads of dishes to kitchen for washing.
    • Maintained clean dining room, lobby and service areas at all times.
    • Maintained high standards of cleanliness and sanitation.
    Fine Dinning Server, 10/2011 to 09/2012
    Landry's Seafood 1820 Market St. St. Louis, MO. 63103
    • Delivered quality service by providing a warm and welcoming environment.
    • Precisely described menu items and special offerings and appropriately identified wine pairings.
    • Assertively upsold alcoholic beverages, appetizers and desserts while maintaining a calm relaxed appearance  in a high-pressure sales environment with required sales objectives.
    • Participated in sales and growth contests to help increase profitability for the restaurant.
    • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
    • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
    • Skillfully promoted items on beverage lists and restaurant specials.
    Host, Busser, Server, Team Trainer, 10/2009 to 11/2011
    Lone Star Steakhouse 1310 Central Park Dr. Ofallon, IL. 62269
    • Cleaned in and around the buildings, prioritizing safety at all times.
    • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
    • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
    • Wiped down tabletops, chairs and condiment containers.
    • Assisted in bussing tables.
    • Washed and sanitized dirty dishes by hand and by using a dishwasher.
    • Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
    • Entered orders into the computer system quickly and in proper sequence.
    • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Displayed enthusiasm and knowledge about the restaurant's menu and products.
    • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
    • Set dining tables according to type of event and service standards.
    • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
    • Quickly recorded transactions in MICROS system to deliver prompt service.
    • Routinely cleaned work areas, glassware and silverware throughout each shift.
    • Immediately reported accidents, injuries or unsafe work conditions to manager.
    • Developed and maintained positive working relationships with others to reach business goals.
    • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Provided friendly and attentive service.
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
    • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
    • Assisted with the patio area service, dishwashing and packaging food for take-out.
    • Received frequent customer compliments for going above and beyond normal duties.
    Education
    Associate of Applied Science: Adminstration of Justice, 2005
    Southwestern Illinois College - 2500 Carlyle Avenue. Belleville, IL. 62221

    I have also taken, and passed with a high GPA, coursework pertaining to Private Pilot Aviation training in 2003.  However, I did not complete the course due to the high cost associated with flying at that time.  I have recently began flying lessons again and hope to earn my Private Pilot License in the next year or two.

    High School Diploma: 2001
    Collinsville High School - 2201 S. Morrison Ave. Collinsville, IL. 62234
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    Professional Summary
    Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations.
    Skills
    • Effective Problem Solver
    • Opening and closing procedures
    • Organized multi-tasker
    • Point of Sale (POS) system operation
    • Exceptional Interpersonal Communication
    • Quick Learner
    • Dedicated team player
    • Fast and efficient worker
    • Payment processing
    • Inventory control
    • Skilled trainer
    • Relationship/team building
    Work History
    Bartender / Certified Trainer, 06/2017
    Olive Garden Framingham, MA
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Cross-trained and coordinated scheduling with team members to ensure seamless service.
    • Handled currency and credit transactions quickly and accurately.
    • Communicated openly and honestly with the management team and among restaurant staff during each shift to ensure it ran smoothly.
    • Welcomed new team members and provided high quality training in restaurant operating procedures.
    Waitstaff / Certified Trainer, 12/2013 to 10/2014
    Outback Steak House Framingham, MA
    • Taught new team members correct procedures for all areas of operations.
    • Demonstrated integrity and honesty while interacting with guests, team members and managers.
    • Strictly followed all cash, security, inventory and labor policies and procedures.
    • Performed all position responsibilities accurately and in a timely manner.
    • Mentored junior employees to improve performance, food safety and customer service.
    Volunteer Work
    Carlyle House                                                                          March 2016 - October 2016
    Framingham, MA

    • Provided companionship and support for elderly residents of the Carlyle House. Participated in engagements activities to promote community and well-being among the residents.
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    Summary

    Restaurant professional with 23 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

    Highlights
    • Highly responsible and reliable
    • Point of Sale (POS) system operation
    • Works well under pressure
    • Extensive hospitality background
    • Trained in liquor, wine and food service
    • Food safety understanding
    Experience
    11/2013 to 04/2014
    Waitstaff Stowe Mountain Resort Stowe, VT

    Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Skillfully anticipated and addressed guests' service needs.Delivered exceptional, friendly and fast service.

    11/2012 to 04/2013
    Waitstaff Stowe Mountain Resort Stowe, VT

    Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Skillfully anticipated and addressed guests' service needs.

    10/2011 to 04/2012
    Supervisor of The Great Room Grill Stowe Mountain Resort Stowe VT, VT

    Train workers on cash handling. Resolve customer complaints.

    Education
    1995
    Harwood Union High School Duxbu, VT, USA
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    Executive Summary

    Recent graduate seeking employment with a lucrative company. Excellent time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

    Core Qualifications
    • Managing
    • Planning
    • Coordinating
    • Computer savvy
    • Time management
    • Issue resolution
    Professional Experience
    Manager/Event Coordinator
    May 2013 to Current
    Carney's Tavern Ballston Lake, NY
    • Managing waitstaff with day to day operations
    • Administering payroll, ordering weekly items, staff meetings, etc.
    • Event coordinator; booking, scheduling, and staffing on premise and off premise parties and catering events
    Waitstaff/Bartender
    August 2011 to Current
    Carney's Restaurant Ballston Lake, NY
    • Bartending and waitressing in a team environment
    • Closing the restaurant, handling cash and deposits, key holder.
    Leasing Consultant
    December 2012 to May 2013
    Dawn Homes Management Glenville, NY
    • Oversaw three apartment complexes with over 100 units
    • Rented apartments; showings, lease signings, collecting rent.
    • Dispersing maintenance to address tenant concerns
    Waitstaff
    June 2007 to August 2011
    The Franklin Terrace, Mezzaluna Cafe The Frankli Troy, NY
    • Obtained several different positions fairly quickly.
    • Gained an extensive knowledge of fine dining service and client satisfaction.
    • Increased productivity through goal setting and being a leader.
    Customer Service Representative
    September 2004 to August 2006
    CRC Burnt Hills, NY
    • Conducted analysis to address customer service, which led to customer satisfaction.
    Education
    Bachelor of Arts : English & Education, 2012 University At Albany Albany, New York
    Internship at Albany High School and Hackett Mid
    Affiliations
    • Member, Kappa Delta Pi International Honor society
    • ILead conferences attended to gain extensive knowledge provided by mentors on how to be a leader.
    • Internship at Albany High School and Hackett Middle School
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    Professional Summary

    Detail-oriented Diagnostic Medical Sonographer. Strong educational background in Vascular, Abdomen, small parts, and OB/GYN supported by clinical research and professional work experience in a clinical extern site. Seeking a full time or part time position in a growing and professional medical environment.

    Licenses

    Certificate of completion for Diagnostic Medical Sonography

    SPI certified

    ARDMS eligible

    CPR certified by American Heart Association

    Skill Highlights
    • Experience with multiple ultrasound machines (Acuson Sequioa 512, Acuson 128 XP/10, Acuson Aspen advance, HDI 3500, Siemens Sonolite Antares)
    • Understanding of ultrasound physics
    • Advanced knowledge of anatomy and physiology
    • OSHA and HIPPA compliant
    • Externship experience in Vascular, Abdomen, small parts, and OB/GYN
    • Front office work (scheduling appointments, answering phones, and filing paper work)
    • Understanding of continuous pulse wave
    • Comprehension of interaction with human tissue
    Professional Experience
    06/2013
    Waitstaff Outback Steakhouse Palmdale, ca

    Greeting customers with an enthusiastic and positive attitude. Responsible for taking orders accurately and delivering prompt, excellent service. Responsible for handling money and dispensing of the right change. Work as a team player to make sure all guests are taken care of and have a great experience.

    09/2011 to 01/2014
    Waitstaff Applebees Palmdale, CA

    Greeting customers with an enthusiastic and positive attitude. Responsible for taking orders accurately and delivering prompt, excellent service. Responsible for handling money and dispensing of the right change. Work as a team player to make sure all guests are taken care of and have a great experience.

    02/2012 to 06/2013
    Personal Trainer 24 Hour Fitness Palmdale, CA

    Provide clients with a personalized workout and meal plan. Assess and train clients based on their physical capabilities and help them progress into a stronger version of themselves, both mentally and physically. Sell personal training packages and supplements.

    Education and Training
    2015
    Diagnostic Medical Sonography High Desert Medical College Lancaster, CA, United States

    Perfect Attendance

    Student of the Month

    GPA:

    2010
    Highland High School Palmdale, CA, United States

    Scholar athlete

    Early graduate

    GPA- 3.7

    Clinical Rotation

    Completed 960 hours of Rotation with Advanced Imaging Center

    Supervisor: Sharon Rocca

    Internship to Hire: Advanced Imaging Center

    This resume is created in 7 minutes.
    Professional Summary
    Skills
    • Self-motivated
    • Strong verbal communication
    • Conflict resolution
    • Extremely organized
    • Team leadership
    Work History
    hostess/cashier, 09/2013 to 12/2013
    Buffalo Wild Wings Williamsburg, VA

    As a hostess I greeted and seated customers as they entered, mentioned any specials going on if there was any at the time, kept area clean, cleaned and changed menus and answered phone calls when needed.

    As a cashier I took take out orders over the phone and walk-ins, cashed customers out, kept area clean, answered phone calls, took down reservations or cancellations. if i was not busy i would sometimes help the server with drinks or putting together food orders. 

    waitstaff, 08/2014 to Current
    Patriots Colony Williamsburg, VA
    I greet and seat residents as they arrive, get drinks, bread and menus to the table, serve them and fulfill their needs as they are present. take down reservations, answer calls, clean and reset tables, put in their name and order in a POS system, and side work before and after service. 
    volunteer work, 06/2012 to 07/2012
    humane society Williamsburg, VA
    Education
    High School Diploma: 2014
    Lafayette - Williamsburg, VA
    Associate of Arts: physical therapy , Current
    Thomas Nelson - Williamsburg, VA